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Rentokil-Terminix is currently seeking A Customer Care Agent that will act as a liaison, providing product/service information, answering questions, and resolving issues for our clients/customers. This position interacts with customers to attract potential business by answering product and service questions and suggesting alternative solutions. To be successful in this role, the incumbent must be an excellent communicator, possess strong verbal and written communication skills and have a customer focused attitude.

This will be a hybrid position based out of our Concord office (99 Locke St, Concord, ON L4K 3Z9). In the event there are provincial restrictions due to the pandemic, you will be required to provide your own high-speed internet and workspace at home for the duration that your work is remote. However, the expectation is that all teammates report into the office on a regular basis.

The duties and responsibilities of the Customer Experience Representative include, but are not limited to, the following:

• Maintaining strong customer relationships by handling questions and concerns with speed and professionalism
• Receiving and placing customer service telephone calls, completing web forms and responding to emails
• Entering and processing orders for new and existing customers
• Investigating issues and resolving customer complaints
• Updating and managing customer databases
• Actively promoting Terminix products and services
• Monitoring the route and status of field technicians to coordinate and prioritize their schedule
• Relaying work orders, messages, and information to and from technicians and field management
• Constantly improving results by adhering to a philosophy of service excellence, and following business processes
• Providing an outstanding customer experience to all customers
• Available to work as required based on customer needs
• Performing other duties as required

• Persuasive communication skills and lots of personality!
• Sales oriented, has the ability to identify sales opportunities within a service environment
• Energetic, positive and self motivated
• Naturally empathetic, with the ability to build a strong rapport
• Excellent communication skills - both verbal and written
• Professional demeanor, stellar phone etiquette
• Able to perform successfully in a high paced, results-oriented environment
• Ability to build relationships and communicate with a broad range of people
• Well organized, energetic and reliable
• Ability to work independently in a busy environment
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• At least one year’s experience in a Call Centre role answering phone calls and emails
• Proficient with Microsoft Office, Outlook and other applicable computer programs
• Bilingual English/French an asset
• High school diploma – College preferred
• Will have to undergo a criminal background check
• Will be required to wear a headset, input data and sit for long periods of time

• You are paid during your training!
• Great benefits - Medical, Dental, and Vision
• Employer-matched RRSP program up to 3.5% of your base salary per year
• Paid sick and vacation days
• Short and long-term disability
• Life Insurance
• Ability to make commission bonus’s (after 3-month probation)!
• Competitive compensation
• ON DEMAND PAY! Have access to your paycheque as soon as it is earned!

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

Responsibilities

Tasks

• Deliver and pick up messages, parcels, and other items by hand
• Operate and drive automobiles, vans and light trucks to pick up and deliver various items and products
• Prepare, package and restock goods
• Load and unload goods
• Use maps and other trip planning aids
• Perform administrative tasks
• Drive trucks to transport materials and well service equipment

Additional information

Work conditions and physical capabilities

• Attention to detail
• Physically demanding
• Handling heavy loads

How to apply

By email

[email protected]

How-to-apply instructions

Here is what you must include in your application:

• Cover letter

Coke Canada Bottling Sales Development Managers (SDM) are our Field Sales Representatives tasked with identifying and capitalizing on sales opportunities with a wide range of customers, including Convenience & Gas stores, Restaurants & Bars, and other Food Service / On Premise establishments. The SDM's primary goal is to drive profitable sales by deeply understanding the diverse channels and Coke Canada's beverage portfolio.

Coke Canada’s aim is to become our customers’ most valued supplier.  The SDM plays a critical role in helping us achieve this goal, in many cases they will be the first point of contact for our customers. Developing strong, collaborative partnerships will be a priority.  

Additionally, the SDM will play a pivotal role in expanding the customer base and driving business growth within their designated territory. #LI-IM1

Responsibilities

• Collaborate with customers to develop customized business plans that support both the customer and Coke Canada’s objectives
• Drive revenue and profit growth through successful execution of customer promotional plans, incremental displays, and equipment placements aligned with business objectives
• Implement channel and customer promotions and programs based on national brand strategies
• Optimize face-to-face selling opportunities through proactive time and territory management
• Provide high-level customer service and promptly resolve issues
• Build or fill displays, sections, end caps, racks & coolers according to Coke Canada Bottling's standards and programs
• Identify and evaluate new business opportunities to support growth goals
• Capable of lifting, carrying, and positioning products up to 50lbs or 22kgs above shoulder height without assistance

Qualifications

• Must be 18 years of age and legally eligible to work
• Post-Secondary education, preferably in business related field or sufficient business experience in a similar role
• Minimum 2 years’ experience in a sales role preferable in consumer goods industry
• Experience in direct store delivery sales and major account management an asset
• Customer service oriented with the ability to handle multiple customer accounts
• Strong analytical, organizational, planning, verbal and written communications skills are a must
• Proficient using a variety of computer programs
• Must have a personal vehicle for use during working hours
• Must have current vehicle liability insurance
• Valid driver's license and driving record within MVR policy guidelines

Work setting

• Department store
• Various locations

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Standing for extended periods
• Combination of sitting, standing, walking

Personal suitability

• Creativity
• Efficient interpersonal skills
• Flexibility
• Organized
• Team player
• Excellent oral communication
• Client focus

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Bonus
• Commission

How to apply

By email

[email protected]

Responsibilities

Tasks

• Review and evaluate new administrative procedures
• Establish work priorities and ensure procedures are followed and deadlines are met
• Carry out administrative activities of establishment
• Assist in the preparation of operating budget and maintain inventory and budgetary controls
• Assemble data and prepare periodic and special reports, manuals and correspondence
• Oversee and co-ordinate office administrative procedures

Benefits

Other benefits

• Free parking available

How to apply

By email

[email protected]