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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

KEY RESPONSIBILITIES: 

Lead Generation & Management

• Identify, engage, and qualify potential customers through outbound calls, emails and digital channels.
• Respond to and manage all inbound leads from various sources, including website forms, phone inquiries, email campaigns, and referrals.
• Accurately capture and log lead information in the CRM system Salesforce
• Qualify leads based on predetermined criteria (e.g., budget, timeline, decision-maker).
• Enrich lead profiles with relevant data from public and internal sources.
• Route qualified leads to the appropriate sales representatives based on territory, solution type, product expertise, and availability.
• Track lead progression through the sales funnel and provide regular updates to the sales team and management.
• Manage pipeline of all renewal, retention and remote service opportunities as identified by Sales and Operations Groups.
• Accurately capture and log client and account information in the CRM system as assigned by Senior Director.
• Complete the full sales cycle of all add/upgrades and any renewal and retention efforts. 
• Enrich account profiles with relevant data from public and internal sources.
• Route larger opportunities to the appropriate Vice President of Sales based on territory, solution type, product expertise, and availability.
• Track pipeline and all closed won/lost activity. 

Sales Excellence

• Complete all quotes in sales management or CRM tool
• Maintain accurate and up-to-date records of sales activities, pipeline status, and customer interactions in the CRM system.
• Utilize data and analytics to optimize outreach strategies and improve conversion rates.

Data Analysis & Reporting

• Generate reports on opportunity pipeline, conversion rates, and other key sales metrics such as SEV, Margin Attainment and net new opportunities.

Communication & Collaboration

• Maintain open and effective communication with sales representatives, marketing team, and other stakeholders.
• Build and maintain strong relationships with internal and external contacts.
• Effectively communicate with potential customers via phone, email, text and other channels.

Qualifications & Experience

• Education: High school diploma or equivalent required; associate or bachelor's degree in business administration, marketing, or a related field preferred.
• Experience: 2-3 years of experience in an inside sale, or full-sales cycle role. 

Skills

• Strong organizational and time-management skills with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills, both written and verbal.
• Proficiency in Salesforce and/or similar CRM systems (Zoho, HubSpot, Dynamics) 
• Proficiency with data enrichment tools (ZoomInfo, Sales Navigator, LinkedIn, 
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Problem-solving and analytical skills.
• Strong work ethic and a positive attitude.

Requirements 

• Ability to work from a professional office environment.

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year, or equivalent experience
Experience: Candidates should have experience of 7 months to less than 1 year

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to accompany patients on outdoor recreational activities and perform other duties related to patient care and comfort, assist with cleaning, sterilizing, setting up, and assembling medical equipment, and assist with the maintenance and repair of medical equipment
• The candidates should be able to perform other duties related to personal care, supply and empty bedpans, take patients’ blood pressure, temperature, and pulse, and serve meal trays, feed patients, weigh, lift, turn, and position patients, and make beds and maintain patients’ rooms
• The candidates should be able to supervise patients’ exercise routines, administer suppositories, colonic irrigations, and enemas, maintain inventory of supplies, bathe, dress, and groom patients, assist with the setup and maintenance of traction equipment, cleaning or sterilizing equipment
• The candidates should be able to maintaining and repairing equipment, and assembling, setting up, and operating job-related equipment, answer call signals to determine patients’ needs, collect specimens, and administer first aid in emergency situations

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, Cover letter) through the below-mentioned details

By email
[email protected]

Requirements:

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

Will train

Responsible for the automation & delivery of management reporting and analyses to enable the ScotiaHelps operations teams to make effective decisions to achieve the Bank’s credit loss & operations expense plans.
 

Is This Role Right for You?  In this role, you will:  

• Responsible for developing and publishing management dashboards for key performance indicators, providing insights to drive improvements in collections effectiveness 
• Researches & implements innovative approaches to automate data management, reporting, & data visualization
• Develops & maintains data architecture to enable automation of management reports through SQL Server and Power BI
• Design, develop, and implement data pipelines using Azure Data Factory to ensure efficient and scalable data integration.
• Develop and optimize ETL processes for data extraction, transformation, and loading from various sources into Azure data storage.
• Responsible for delivery of agent productivity & incentive reports
• Oversees production of analyses pertaining to collections performance. Identifies actionable insights to improve collection efforts and recoveries
• Supports strategic initiatives through data sourcing, manipulation, analyses, & visualizations
• Supports stakeholders within collections through analyses on collections effectiveness, communicating trends & value-added insights
• Generates clear analyses & presentations to stakeholders and senior management
• Establishes effective relationships across multiple business and technology partners, including program and project managers to ensure timely delivery of strategic priorities
• Fosters an inclusive, collaborative, and high-performance environment. Implements a people strategy that attracts, retains, develops, and motivates their team

 
Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:  

• Five years’ experience in a collection’s operations environment delivering performance reporting 
• Strong problem-solving, collaboration, and communication skills
• Experience with SQL Server Elements (SSMS, SSAS, SSIS, SSRS)
• Working knowledge of Azure Services: Azure Data Factory, Azure Data Lake Storage, and Azure SQL Database SQL scripting and Data Modeling
• Experience with reporting & statistical software packages such as SAS, SQL, Power BI and Python
• Experience manipulating large and complex databases.
• Proficient in SQL and scripting languages for data manipulation and transformation.
• Strong understanding of data modeling, data warehousing, and ETL principles.
• Results driven individual with high level of curiosity and ability to dive into details without losing sight of the big picture.
• Exceptional organization skills to prioritize, manage, and implement a variety of competing initiatives, on a concurrent or staggered basis
• A University degree in Economics, Finance, Mathematics, Computer science, or Information technology related discipline.

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have experience of 1 to less than 7 months

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada

• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to prepare and cook complete meals or individual dishes and foods
• The candidates should be able to plan menus, determine the size of food portions, estimate food requirements and costs, and monitor and order supplies
• The candidates should be able to inspect kitchens and food service areas
• The candidates should be able to train staff in the preparation, cooking, and handling of food

• The candidates should be able to order supplies and equipment
• The candidates should be able to supervise kitchen staff and helpers
• The candidates should be able to maintain inventory and records of food, supplies, and equipment
• The candidates should be able to clean the kitchen and work areas
• The candidates should be able to manage kitchen operations

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Job Description

• The candidate must plan and coordinate seminars, conferences, and other events.
• The candidate will be responsible for supervising other employees.
• The candidate must develop and implement policies and procedures.
• The candidate must train other employees.
• The candidate must determine and implement office procedures and routines.
• The candidate must schedule and confirm appointments.
• The candidate must manage contracts.
• The candidate must answer the phone and relay phone calls and messages.
• The candidate must respond to electronic inquiries.
• The candidate must compile data, statistics, and other information.
• The candidate will be responsible for overseeing the preparation of reports.
• The candidate must respond to employee inquiries and complaints.
• The candidate must order office supplies and keep inventory.
• The candidate will be responsible for overseeing payroll administration.
• The candidate must greet people and direct them to appropriate contacts or service areas.
• The candidate will be responsible for setting up and maintaining manual and computerized information filing systems.
• The candidate must type and proofread correspondence, forms, and other documents.
• The candidate must conduct research.
• The candidate must enter data.
• The candidate must provide excellent customer service.
• The candidate will be responsible for recruiting and hiring staff.
• The candidate will be responsible for performing basic bookkeeping tasks.
• The candidate will be responsible for conducting performance reviews.
• The candidate will be responsible for planning, organizing, directing, controlling, and evaluating daily operations.

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have a College/CEGEP diploma.
• The ideal candidate will have at least 1 to less than 7 months of experience in a related industry.
• The candidate must be able to supervise 16 to 20 people.
• The candidate must be able to multitask.
• The candidate must have excellent written communication skills.
• The candidate must be flexible.
• The candidate should be a good team player.
• The candidate should be client focused.
• The candidate should be reliable.
• The candidate must have excellent time management skills.

Work setting

• The candidate should be willing to relocate whether the candidate would be ready to move into a new city/different city for a job.
• The candidate should work for a transportation company, which requires a strong work ethic, careful planning, and the ability to work in busy settings.

Experience and specialization

Computer and technology knowledge

• The candidate must be familiar with Google Docs, MS Excel, MS Outlook, MS PowerPoint, MS Windows, MS Word, Quick Books, Adobe Acrobat Reader and Electronic mail.

Additional information

Security and safety

• The candidate should be subjected to a thorough vulnerable sector check

Transportation/travel information

• The candidate must have their own transportation.
• The candidate must be willing to travel.
• The candidate has access to public transportation.

Work conditions and physical capabilities

• The candidate must have the ability to work independently.
• The candidate should be able to work in fast-paced busy environment.
• The candidate should be willing to work under pressure.
• The candidate must finished the work with in the given time line.
• The candidate should have an eye for details.
• The candidate should be required to perform repetitive tasks on frequent basis.
• The candidate will be expected to manage a large workload.

How to Apply

To apply, please use the provided options and submit your application if you are interested.

By email

[email protected]

Note

Please include the following while sending the application

• Cover letter

At FS PARTNERS, we specialize in agronomy, energy products and grain marketing. We are driven to deliver innovative solutions to help improve the profitability of our customers and farmer owners.

WHAT YOU’LL BE DOING

• Operates all assigned vehicles, single or tandem axle configuration, forklifts, etc. in accordance with established safety standards and proper vehicle operation techniques. 
• Performs and records daily safety checks of assigned vehicle(s) and associated equipment by conducting pre-trip inspections such as checking fuel and oil levels, inspecting tires, lights, and brakes. Follows the preventative maintenance program and keeps truck clean to maintain professional appearance.
• Loads and unloads containers, pallets, or materials and products safely on trucks, trailers, or railcars by hand or by forklift truck. When loading, ensures loads are evenly balanced and distributed from the front of the trailer to the back and from side to side, as well checks axle weights and maintains them in accordance with the Ministry of Transportation regulations.
• Ensures that all deliveries and pickups are made in accordance with time schedules and performs duties in a manner that promotes superior customer service and professionalism within the company and the industry.
• Ensures that all associated documentation, such as bill of ladings, delivery slips, invoices are completed accurately and returned to the branch location at the end of the day in order to ensure timely receiving and payment of invoices.
• Completes the necessary paperwork including accurate logbooks, records of cargo and any other assigned record-keeping duties on a daily basis.

WHAT YOU BRING TO THE TABLE

• Must possess a valid class AZ license, a driving abstract that represents a history of safe operation, as well as the ability to maintain insurability
• A strong mechanical aptitude with ability to problem solve
• Demonstrate ability to read maps, work orders, follow specific delivery directions and instructions
• Must have experience driving off-road
• Availability on weekends and after 4pm on weekdays

Working Conditions:

Mostly outdoors and behind the wheel of a truck.  Physical activity includes operating, loading/unloading equipment, inspecting vehicles and equipment, walking, climbing, occasionally in awkward positions, in an environment which may be characterized by changes in temperature.  Working occasional irregular hours as needed; may include overtime, evenings, weekends, statutory holidays and to work extended hours as business conditions warrant.

WHAT WE BRING TO THE TABLE

• We value relationships and people first and foremost.

• We are a company that gives back to the community.
• We emphasize sustainability practices and stewardship of our resources.
• We provide access to in-house training and leadership development opportunities.
• We ensure that employee health and wellness matters to us!
• Paid overtime, when needed.

WHAT YOU DIDN'T KNOW ABOUT US

• FS PARTNERS is a retail division of GROWMARK, INC. serves local producers across Central and Southern Ontario. We provide leading-edge agronomic products & solutions, including precision ag services delivered by a skilled team of professionals.
• Our average full-time tenure is 12 years, with 20% of our full-timers having more than 25 years of service.
   

We are an equal opportunity employer. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process. Employment may be contingent upon receipt of an acceptable and job-related background check, motor vehicle report, and/or reference check, as applicable and permissible by law.

Overview

Overview

What is the opportunity?

RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm. We are committed to helping our clients build financial success through a personalized approach that draws on the full resources of RBC Wealth Management.

The RBC Dominion Securities branch located in Collingwood is looking for an Administrative Assistant to provide administrative support to a successful and fast growing Advisory Team.  The successful candidate should have administrative experience, exceptional communication skills, and have a focus on providing outstanding client service.

What will you do?

• Prepare account opening documentation
• Follow up on documentation with clients or back office as required
• Follow up on client trades to ensure proper settlement and delivery
• Maintain current knowledge of client accounts by reviewing daily activity online and on an applicable reports
• Maintain all pending plan transfers to ensure proper settlement and delivery
• Schedule portfolio reviews
• Manage all social media, website content and assist with any marketing projects
• Prepare client review materials, correspondence and reports
• Utilize contact management system for daily task management and client record-keeping
• Assist in filing and preparing mailings such as seminars, newsletters and information packages.
• Conduct various administrative functions as required including the review of incoming mail and answering telephone calls.

What do you need to succeed?

Must-have

• Administrative experience
• Exceptional communication skills
• High attention to detail
• Ability to work under pressure meeting strict deadlines
• Experience using Microsoft Office
• Exceptional organizational skills

Nice-to-have

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) is an asset
• Financial industry knowledge
• Minimum 1-2 years Investment Industry experience
• Proficiency in Excel

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities  
• Access to a variety of job opportunities across business

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Additional Job Details

1 1 ST:COLLINGWOOD

COLLINGWOOD

Canada

37.5

Full time

Wealth Management

Regular

Salaried

2024-06-28

2024-07-12