All jobs within 400 km around Whistler

Overview

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

What you’ll be doing…

Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.
 
 

Is this role right for you? In this role you will:

• Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates 
• Build strong customer relationships and deliver excellent customer service
• Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. 
• Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
• Act as a change management lead by assisting with the implementation of new policies and procedures

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Excellent leadership skills, able to coach and develop your team
• Strong customer service skills
• Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
• Excellent communication skills 
• Availability to work a flexible schedule
• Previous banking experience is a strong asset
• Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities– for you and our customers.
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package.

Forensic Services Officer BC Mental Health & Substance Use Services
Coquitlam, BC

What is the Forensic Psychiatric Hospital?

The Forensic Psychiatric Hospital (FPH) is a 190-bed secure facility located in Coquitlam, B.C., on the traditional, ancestral, and unceded core territory of the kwikwəƛ'əm First Nation (Kwikwetlem). We treat people who have been found not criminally responsible for a crime or unfit to stand trial due to a mental health disorder. We deliver services to patients using the "Clinical Program Model," which aims to deliver high-quality care to meet the specific needs of patients and is currently the best practice in health care.

Learn about working as a member of the Forensic Psychiatric Hospital team.

Watch this video to learn about working with BC Mental Health and Substance Use Services!

What you'll do

• Provide safe and secure escort for court remanded and maximum security persons to other facilities, including secure facilities, hospitals and specialists outside of the hospital; assumes custody and transport persons in custody from outside agencies to the hospital; transport and escort persons to video courts, as required; searches all persons in custody prior to escort to ensure the person is not carrying any dangerous items and/or illegal substances to ensure the safety and protection to the public and employees of the other agencies.
• In support of the clinical risk assessment of in-custody patients, consult with clinical staff and other resources to determine the security risk and classification of in custody escorts including determining appropriate security precautions; applies restraining devices such as handcuffs, belts, leg irons and belly chains and/or other restraint devices or techniques as required when providing patient escort and security services; ensures required documentation is available for the escort of persons in custody.
• Respond to and investigate all instances of escape including the search and custody of persons who have escaped the hospital; work with local police in the event of an emergency security breaches and/or patient escapes; maintain building and ground security by incorporating regular patrols, maintaining and monitoring alarm systems, communication systems, safety and emergency equipment; provides staffing training in the use of alarm systems, procedures and selected restraint equipment; ensure only authorized vehicles enter and leave the facility.
• Interact with persons in custody in aggressive and/or volatile situations to diffuse the situation and reduce the escalation of aggression by utilizing appropriate de-escalation and safe non harmful control techniques consistent with existing policies and procedures to secure patients on escort who may become agitated in order to maintain custody and ensure the safety of the public.
• Provide direction to, and maintain custody of patients while in court; exchanges information with outside agencies such as Police, Fire Departments, Coroners Office, Sheriff Detachments and Corrections as appropriate; provides security services for BC Review Board members and other visitors such as court reporters, lawyers and other hospital staff; supports the multi-disciplinary planning and coordination of security plans for the transport of patients with other agencies for all high profile cases.

What you bring

Qualifications:

• Grade 12, plus two (2) years recent related experience in a secure correctional or mental health facility, or an equivalent combination of education, training and experience.
• Completion of a recognized defensive tactics course including training in the use of force, metal detection, search and seizure. Occupational First Aid Level 2.
• Eligible for appointment as a Special Provincial Constable. Current CPR certificate and valid BC Class IV Driver's license.

Skills and Knowledge:

• Ability to exercise sound judgment and effective interpersonal skills including the ability to control and direct hostile/aggressive behaviour of persons in custody.
• Solid understanding of the use of force and applicable legislation as it relates to the able to retrain uncooperative, hostile or violent persons
• Physical ability to carry out the duties of the position
• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Casual (0.01 FTE)
Wage: $28.95 per hour.

2% of the straight-time hourly rate of pay for employees working in Minimum and Medium security units and community settings; 4% of the straight-time hourly rate of pay for employees working in Maximum and Multi-level security units.
Location: 70 Colony Farm Road, Coquitlam, BC V3C 5X9

What we do

BC Mental Health & Substance Use Services (BCMHSUS) cares for people with complex mental health and substance use challenges.

BCMHSUS is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA and BCMHSUS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey-one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

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