4627 Jobs Found
Delivery Driver Part-time Job
Transportation & Logistics MirabelJob Details
Fedex Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We currently have open positions that allow you to work a minimum of 1 day per week or 4 shifts per month only! These positions are perfect for people looking to earn some extra cash.
We're hiring flexible delivery drivers in Mirabel, QC
- · Wage: 19.73/hr
- · Location: 12005 Raymonde-de-la-Roche, Mirabel, QC
- · Shift times: Our Flex Driver role permits you to select shifts up to 8 hours in length
FedEx Express will provide a vehicle for you to complete the deliveries.
It also comes with:
· Personal Spending Account of $300 – eligible after 200 hours of work
This can be put towards childcare services, elder care expenses, domestic services such as house cleaning and much more!
· Tuition Reimbursement of $1000 – eligible after 200 hours work
Encourages employees to attain additional formal training and pursue continuing education.
What do we need from you?
- High school diploma or equivalent education.
- Valid or graduated driver's license (depending on province)
- Must work 3 shifts per week OR 12 shifts per month
- Ability to lift 25 lbs
Apply now if this is the job for you! We look forward to hearing from you.
Delivery Driver
FedEx Express Canada
Mirabel - 462.36kmTransportation & Logistics Part-time
19.73
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Construction general manager Full-time Job
Construction Jobs Kirkland LakeJob Details
Job Description
- The candidate will be responsible for authorizing and organizing the establishment of major departments and associated senior staff positions.
- The candidate must coordinate the work of regions, divisions, or departments.
- The candidate must establish financial and administrative controls, develop and approve promotional campaigns, and approve overall human resource planning.
- The candidate will be responsible for establishing organizational objectives as well as developing or approving policies and programs.
- The candidate must represent the organization or delegate representatives to act on its behalf of the organization, in negotiations or other official functions.
Job Requirements
- The candidate should be fluent in English language.
- The candidate must have a Bachelor’s degree.
- The ideal candidate will have at least 3 to 5 years of experience in a related industry.
- The candidate must be able to supervise 11 to 15 people.
- The candidate must have excellent oral and written communication skills.
- The candidate should be a good team player.
Experience and specialization
Computer and technology knowledge
- The candidate must be knowledgeable about MS Access, MS Excel, MS Office, and MS PowerPoint.
Additional information
Transportation/travel information
- The candidate must be willing to travel.
- The candidate’s travel expenses will be covered by the employer.
Work conditions and physical capabilities
- The candidate should be willing to work under pressure.
- The candidate must finished the work with in the given time line.
Benefits
- Financial, Long term and Other benefits will be provided to the selected candidate.
- Under Financial benefits, the selected candidate will receive Life insurance and Night shift premium.
- Under Long term benefits, the selected candidate will receive Maternity and parental benefits, which provide up to 50 weeks of paid pregnancy or parental leave for parents in Canada.
- In addition to the Financial, and Long-term benefits mentioned above, the selected candidate will receive Free parking and Travel insurance.
How to Apply
If you wish to apply, please utilize the provided options to submit your application.
By email
Construction general manager
Sandmere Construction
Kirkland Lake - 462.43kmConstruction Jobs Full-time
60.25
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Activity Aide Part-time Job
Hospitality Kirkland LakeJob Details
Post-secondary diploma or degree in recreation and leisure studies, therapeutic recreation, kinesiology or other related field from a community college or university.
OR
Enrolled in a community college or university in a diploma or degree program in a field noted in Qualification (1).
2. Experience in a long-term care setting preferred.
3. Ability to assess and establish goals.
4. Demonstrated leadership, organizational, written and oral communication and teamwork skills.
5. Excellent Computer skills with knowledge of Microsoft Office 365 , Activity Pro . Point Click Care and Workday platforms would be considered an asset
5. Ability to represent self positively in the facility and in the community.
When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.
If you have a passion for caring, turn it into a rewarding career with Extendicare!
Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request.
Activity Aide
EXTENDICARE (CANADA) INC.
Kirkland Lake - 462.43kmHospitality Part-time
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Security Agent in Sainte-Anne-de-Bellevue Full-time Job
Security & Safety Sainte-Anne-de-BellevueJob Details
We are currently looking for security agents to join our security team at a college in Ste-Anne-de-Bellevue!
Working hours
- Available shifts:
- Monday to Friday, 3:00 p.m. to 11:00 p.m.
- Monday to Thursday from 10:00 a.m. to 8:00 p.m.
- Permanent full-time positions (40 hours per week)
Job Description
- Observes and reports activities and incidents at a customer's assigned site ensuring the safety and security of customer property and personnel.
- Conducts periodic patrols to check for irregularities and inspect protective devices and fire-fighting equipment.
- Maintains order and may act to enforce site regulations and guidelines regarding staff, visitors and premises.
- Controls access to the customer's site or facility through the admission process.
- Patrols an assigned site on foot or by vehicle, checking for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems and controlling unauthorized persons.
- Protects evidence or incident scenes in the event of an accident, emergency or security investigation.
- Responds to fire, medical emergencies, bomb threats, floods, water leaks, elevator emergencies, hazardous materials, severe weather and other incidents.
- Prepares logbooks and reports as required.
Note: Specific duties may vary and be documented separately. Employee may not be required to perform all duties listed. Additional duties may be assigned and duties modified as business needs dictate.
Job Requirements
- Valid security guard license (BSP).
- Valid first aid certificate (CPR).
- Bilingualism - French and English. (Required)
- Excellent customer service skills
- Valid driver's license and access to a vehicle.
- Good physical condition to carry out patrols.
#AF-Quebec
Security Agent in Sainte-Anne-de-Bellevue
Securitas Canada
Sainte-Anne-de-Bellevue - 462.91kmSecurity & Safety Full-time
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Building Maintenance Technician III, Roving Full-time Job
Maintenance & Repair Sainte-Anne-de-BellevueJob Details
The Building Maintenance Technician III is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative and corrective maintenance, routine and on-demand services on facility mechanical equipment and other systems. The Technician III is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.
KEY DUTIES & RESPONSIBILITIES
Troubleshooting
- Provides observations about facility, facility mechanical and electrical equipment, and systems conditions and deficiencies and provides suggestions for enhancement and repair.
Maintenance
- Performs work in accordance with established processes and practices.
- Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
- Performs regular facility, mechanical and other equipment and systems monitoring inspections, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
- Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems.
- Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical, and other equipment system monitoring and inspection.
- Operates facility mechanical and other systems.
- Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response, and all other requirements.
- Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.
Client Relations
- Assists in enhancing tenant and customer satisfaction and maintaining positive relations through the manner in which work is performed and services delivered.
Administration
- Participates in and assists with facility-related projects.
- Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices, and guidelines related to environmental, health and safety, fire protection, and any other applicable requirements.
- Maintains all assigned tools and arranges for repair and replacement where required.
- Submits all expenditures on a timely basis.
- Other duties as assigned.
EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS
- High school diploma plus trades training and/or certification or licensing.
- Minimum 3 years experience providing preventive and corrective maintenance on heating ventilation and air conditions systems, or pneumatic or hydraulic systems.
- Sound knowledge of processes and practices relating to facility operations and maintenance.
- Demonstrated ability to maintain, troubleshoot and repair (as per applicable qualifications) mechanical and other building systems and equipment.
- Possesses a strong environmental, health, and safety mindset.
- Strong client-service orientation along with a high sense of urgency.
- Knowledge and understanding of Building Automation Systems (BAS).
- Knowledge and understanding of HVAC Systems.
- Effective communication skills for the purpose of data relay, exchange, feedback, and clarification.
- Mentoring skills required to support lower-level technician’s development.
- Must be able and willing to work shifts, be available for on-call/standby and emergency callouts as they arise.
- Must strictly adhere to Health and Safety policies including wearing required Personal Protective Equipment (PPE).
- Must be capable of obtaining appropriate security clearance.
- Hold a valid driver's license.
Licenses and/or Professional Accreditation (one of the following bullet points - asset)
- Building Operator Certification or equivalent through an accredited institution required.
- Provincial HVAC or apprentice license (ex: Gasfitter I & II license refrigeration license, etc.).
Building Maintenance Technician III, Roving
BGIS
Sainte-Anne-de-Bellevue - 462.91kmMaintenance & Repair Full-time
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Customer Experience Associate - Beauport, QC (11.25 hours/week) Full-time Job
Customer Service BeauharnoisJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve and English-speaking clientele.
Customer Experience Associate - Beauport, QC (11.25 hours/week)
Scotiabank
Beauharnois - 465.61kmCustomer Service Full-time
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Security Guard Full-time Job
Security & Safety BeauharnoisJob Details
We are currently looking for security agents to join our security team at a date center in Beauharnois!
Work Schedule
• Monday to Friday, from 00h00 (midnight) to 8h00
•Permanent part-time position (24 hours per week)
- Possibility to work additional shifts on call
Responsibilities
- Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.
- Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment.
- Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.
- Controls access to client site or facility through the admittance process.
- Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.
- Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations.
- Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.
- Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately.
Note: The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
Job Requirements
- Valid Security Guard License (BSP)
- Valid First Aid Certificate (CPR)
- Valid ASP card
- Valid driver's license and access to a vehicle
- Bilingual - French and English
- Computer skills
- Good physical condition for surveillance rounds
#AF-Quebec
Security Guard
Canada Post
Beauharnois - 465.61kmSecurity & Safety Full-time
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Financial Services Representative Full-time Job
Financial Services KirklandJob Details
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients' lives. As a Financial Services Representative, Universal Banker, you’ll proactively engage with clients and leverage CIBC’s best-in-class mobile and online banking options to recommend the right products and solutions that will help their financial success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.
How you'll succeed
-
Client engagement – Meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of technology, cash management, credit, investment and wealth protection to help clients meet their goals.
-
Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and work as one team to ensure clients are connected to the right people and opportunities.
-
Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Who you are
-
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
-
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
-
You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
-
You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
-
You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.
-
You can demonstrate 1 year experience in working with clients and achieving sales results. It’s an asset if you have prior banking experience in a similar capacity.
-
You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).
-
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
-
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
-
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
-
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
-
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
-
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
-
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Kirkland-Centre Bonanza
Employment Type
Regular
Weekly Hours
37.5
Skills
Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Goal Planning, Group Problem Solving, Outbound Calls, Regulatory Requirements, Results-Oriented
Financial Services Representative
CIBC
Kirkland - 470.19kmFinancial Services Full-time
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Customer Service Manager Full-time Job
Customer Service KirklandJob Details
Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!
What you'll do...
1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
2. Handles customer and Associate concerns and provide guidance as required.
3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age - 16 or older
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
17000 Rte Transcanadienne, Kirkland, QC H9J 2M5, Canada
Customer Service Manager
Walmart
Kirkland - 470.19kmCustomer Service Full-time
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Customer Service Representative Full-time Job
Customer Service Saint-EustacheJob Details
Application Deadline:
02/20/2025
Address:
583 boul Arthur Sauve
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Salary:
$33,850.00 - $44,000.00
Customer Service Representative
BMO Canada
Saint-Eustache - 471.19kmCustomer Service Full-time
33,850 - 44,000
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Security Guard Full-time Job
Security & Safety Saint-EustacheJob Details
Security Guard in Ste-Therese and Ste-Eustache (P7)
Are you seeking an exciting career opportunity in the security field? We are currently looking for security agents to join our dynamic team, working at our sites in Ste-Thérèse and Ste-Eustache!
Work Schedule
- Variable schedule (Day, Evening, and Night)
- Temporary position, full-time or part-time.
Job Requirements
- Valid Security Guard License (BSP)
- Valid First Aid Certificate (CPR)
- Valid driver's license and possession of a personal vehicle (Mandatory)
- Please note that a $3.00 per hour bonus is added to the hourly wage for the use of your personal vehicle (P7).
- Excellent customer service skills.
- Availability for day, evening, and/or night shifts.
Responsibilities
- Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.
- Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment.
- Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.
- Controls access to client site or facility through the admittance process.
- Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.
- Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations.
- Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.
- Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately.
Note : The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
Please note that only selected candidates will be contacted for an interview. We appreciate your understanding.
Security Guard
Securitas Canada
Saint-Eustache - 471.19kmSecurity & Safety Full-time
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Customer Service Representative Part-time Job
Customer Service Sault Ste. MarieJob Details
Application Deadline:
05/24/2025
Address:
44 Great Northern Rd, Unit 11
Job Family Group:
Retail Banking Sales & Service
part time role, minimum of 18.75 hours per week. Candidates should be flexible to work within branch hours and available for 3 - 5 days per week
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Salary:
$33,850.00 - $43,500.00
Pay Type:
Salaried
Customer Service Representative
BMO Canada
Sault Ste. Marie - 471.89kmCustomer Service Part-time
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