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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Job Responsibilities:

• Required to support members of the Maintenance or Toolroom team on a host of projects throughout the facility.
• Demonstrate competency in approaching matters of preventative maintenance, equipment troubleshooting, mechanical systems and coordination of work and required resources.
• Must fulfil all areas delineated by the competency guide book provided by the Ministry of Training, Colleges & Universities.
• Attend day release schooling over a span of several years in order to achieve all academic requirements to write certification exam within allotted timeframe.
• Adhere to all safety policies, practices, procedures at all times.

Other Tasks:

• Continuously adhere to and apply the Magna Employee’s Charter, the Magna Corporate Constitution, and the Magna Operational Principles in all aspects of position and interaction with others.
• Effective use of MDV’s Escalation Process.
• Attends all scheduled meetings and training.
• Understands and follows established rules, procedures and policies relating to position.
• Ensure a safe working environment by observing safe work practices and by following all safety policies and procedures.
• Other duties that may be assigned.

Core Competencies:

• Strong mechanical inclination and proven analytical/problem solving skills.
• Excellent Math skills and English skills both written and verbal.
• Self-motivated and passionate about pursuing a long-term career in the trade of within an industrial setting.

Education Qualification:

• Must presently be enrolled with the Ontario College of Trades as an apprentice, possessing a valid training agreement and affiliated contract agreement number.
• Must successful complete a Magna-administered aptitude exam to determine ability to succeed and overall competency.
• Must be capable of passing all related testing and maintaining required course average.
• Must be able to travel to attend school placement and training offsite.
• Grade 12 Ontario Secondary School Diploma or GED (proof required at time of application).
• Superior attendance and performance record.
• Must have been in current role for 6 months with successful completion of 3-month probation with no active discipline.

Awareness, Unity, Empowerment:

Regular / Permanent

Cosma International

Overview

Overview

Overview

The posting will remain open until filled.

Position Overview:

Wages: $22.50/hr 

Location: Greater Toronto Area

Shift: Monday to Friday (1100hrs to 1900hrs)

RESPONSIBILITIES:

• Stand down at sites when required to ensure proper coverage of the site.
• Contact guards to cover shifts and schedule staff when needed in conjunction with the Scheduler and After-Hours support team.
• Perform routine foot patrols both exterior and interior.
• Drive company vehicle to various client sites within the Greater Toronto area.
• Provide direct support to security guards when faced with an emergency, trespasser or breach.
• Maintain company vehicle and reporting any irregularities to management. 
• Complete daily reports during and after shift.

QUALIFICATIONS: 

• Valid Ontario Security License
• Valid First Aid and CPR Certificate
• G Class Drivers Licence 
• 2 years of mobile, site or field security supervisor experience.
• Minimum 1 year of experience managing security guard schedules, including shift planning and coverage adjustments
• Thorough understanding of security protocols and procedures including emergency response.
• Comfortable travelling long distances. 

Overview

Overview

Overview

Group Summary:

Job Responsibilities:

• Supervises all daily activities of Tool & Die Makers / Apprentices.
• Participates in the training of Tool & Die Apprentices.
• Designs / constructs / improves / maintains tooling / fixtures / equipment as required.
• Ensures quality standards of the Tool Room Department are maintained.
• Coordinates the Tool Room for the repair of tooling or equipment, as required to ensure the most efficient flow of production with the least possible downtime.
• Coordinates activities of outside suppliers and contractors (new tooling, wire cutting, heat-treat, etc.)
• Maintains purchased and consumable items inventory.
• Organizes / maintains / improves daily / weekly Preventative Maintenance Program for all Dies.
• Acts as liaison between Tool Room and Quality/Engineering Departments.
• Orders equipment necessary to build dies / fixtures, etc. ensuring the best possible price is secured from approved sources.
• Observes all Federal/Provincial Regulations including standards for safe working conditions as outlined in the Occupational Health & Safety Act as well as Policies and Procedures outlined in the Employee Handbook.
• Participates in Continuous Improvement / Suggestion Programs.
• Attends scheduled trainings / meetings and bringing forward any questions at that time or to his/her Manager / Designee.
• Performs other assignments as requested by management from time to time as well as making Manager / Designee aware of problems/slowdown in work area.

Core Competencies:

• Possesses proven organization and leadership skills
• Proven skills at trouble shooting tool and die, in a production environment
• Works effectively with minimal supervision
• Able to work under pressure, meet deadlines on a timely basis
• Ability to maintain confidentiality when working with information, files and records that are confidential and must not be divulged without the consent of management
• Uses teamwork skills to work co-operatively with all departments as well as fellow employees
• Consistently uses strong attention to detail and judgment skills when making decisions related to the tooling process, quality and the observance of personnel.
• Works outside of assigned shift hours when necessary

Education Qualifications:

• Successful completion of a recognized Tool and Die apprenticeship and 10 plus years of related experience
• Experience reading and interpreting detailed information from blueprints and drawings
• Must have Toolbox/Tools to carry out Tool and Die tasks
• Comprehensive knowledge of all equipment and tools related to trade
• General forklift and overhead crane experience
• Thorough technical understanding of Stamping and Assembly equipment is required
• Working knowledge of all measuring equipment
• Familiar with various steel products, oils/lubricants
• Experience in a manufacturing environment which includes stamping and assembly.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Project) and general computer applications

Awareness, Unity, Empowerment:

Regular / Permanent

Cosma International