All jobs within 500 km around Trail

Overview

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

What you’ll be doing…

Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.
 
 

Is this role right for you? In this role you will:

• Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates 
• Build strong customer relationships and deliver excellent customer service
• Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. 
• Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
• Act as a change management lead by assisting with the implementation of new policies and procedures

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Excellent leadership skills, able to coach and develop your team
• Strong customer service skills
• Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
• Excellent communication skills 
• Availability to work a flexible schedule
• Previous banking experience is a strong asset
• Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities– for you and our customers.
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package.

Overview

Overview

The P&D Planner will be responsible for planning, organizing and monitoring incoming and outgoing freight to ensure the most timely and efficient utilization of dock space, equipment and movement of freight. 

How You’ll Help

• Creating routes/load plans that take all business requirements into consideration [customer experience, operational efficiencies & increased cost savings for the company and our driver/broker community.
• Review route/load plan within system and initiate adjustments to the plan as required, inclusive of appointment freight.
• Trigger optimization, if necessary to ensure P&D plan is aligned.
• Ensure all trailer and route planning in accordance with transportation laws and company policies regarding weight and weight distribution, cbing, transportation of dangerous goods are being followed
• Plan dock loading, unloading and staging locations as well as monitor and execute dock door assignments
  • Strong communication skills in both English and French
  • Advanced computer skills as well as experience with MS Office products and web based programs.  Previous experience with Truckmate and Bringg is an asset
  • Ability to work under tight deadlines in a fast paced environment
  • Analytical thinker, able to analyze data and make operational decisions based on that data
  • Strong sense of urgency and ability to respond to demands in a calm manner.
  • Exceptional interpersonal and leadership skills to manage demands and resolve issues 
  • Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
  • Results focused
• Monitor and review close times and productivity, noting trends to support improvement initiatives
• Ensure shipments are status coded when being added and/or removed from load plan
• Making suggestions for improvement in planning and dock processes for increased efficiency
• Other related duties as may be required 

Your Skills & Experience: 

• Minimum of two-three years’ experience in dock and/or P&D dispatch operations, preferably in the transportation industry
• Other experience in the transportation industry may be considered and in addition to dock/dispatch experience would be considered an asset. 
• Strong communication skills in both English and French
• Advanced computer skills as well as experience with MS Office products and web based programs.  Previous experience with Truckmate and Bringg is an asset
• Ability to work under tight deadlines in a fast paced environment
• Analytical thinker, able to analyze data and make operational decisions based on that data
• Strong sense of urgency and ability to respond to demands in a calm manner.
• Exceptional interpersonal and leadership skills to manage demands and resolve issues 
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
• Results focused

The P&D Planner will be responsible for planning, organizing and monitoring incoming and outgoing freight to ensure the most timely and efficient utilization of dock space, equipment and movement of freight. 

How You’ll Help

• Creating routes/load plans that take all business requirements into consideration [customer experience, operational efficiencies & increased cost savings for the company and our driver/broker community.
• Review route/load plan within system and initiate adjustments to the plan as required, inclusive of appointment freight.
• Trigger optimization, if necessary to ensure P&D plan is aligned.
• Ensure all trailer and route planning in accordance with transportation laws and company policies regarding weight and weight distribution, cbing, transportation of dangerous goods are being followed
• Plan dock loading, unloading and staging locations as well as monitor and execute dock door assignments
  • Strong communication skills in both English and French
  • Advanced computer skills as well as experience with MS Office products and web based programs.  Previous experience with Truckmate and Bringg is an asset
  • Ability to work under tight deadlines in a fast paced environment
  • Analytical thinker, able to analyze data and make operational decisions based on that data
  • Strong sense of urgency and ability to respond to demands in a calm manner.
  • Exceptional interpersonal and leadership skills to manage demands and resolve issues 
  • Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
  • Results focused
• Monitor and review close times and productivity, noting trends to support improvement initiatives
• Ensure shipments are status coded when being added and/or removed from load plan
• Making suggestions for improvement in planning and dock processes for increased efficiency
• Other related duties as may be required 

Your Skills & Experience: 

• Minimum of two-three years’ experience in dock and/or P&D dispatch operations, preferably in the transportation industry
• Other experience in the transportation industry may be considered and in addition to dock/dispatch experience would be considered an asset. 
• Strong communication skills in both English and French
• Advanced computer skills as well as experience with MS Office products and web based programs.  Previous experience with Truckmate and Bringg is an asset
• Ability to work under tight deadlines in a fast paced environment
• Analytical thinker, able to analyze data and make operational decisions based on that data
• Strong sense of urgency and ability to respond to demands in a calm manner.
• Exceptional interpersonal and leadership skills to manage demands and resolve issues 
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
• Results focused

The P&D Planner will be responsible for planning, organizing and monitoring incoming and outgoing freight to ensure the most timely and efficient utilization of dock space, equipment and movement of freight. 

How You’ll Help

• Creating routes/load plans that take all business requirements into consideration [customer experience, operational efficiencies & increased cost savings for the company and our driver/broker community.
• Review route/load plan within system and initiate adjustments to the plan as required, inclusive of appointment freight.
• Trigger optimization, if necessary to ensure P&D plan is aligned.
• Ensure all trailer and route planning in accordance with transportation laws and company policies regarding weight and weight distribution, cbing, transportation of dangerous goods are being followed
• Plan dock loading, unloading and staging locations as well as monitor and execute dock door assignments
  • Strong communication skills in both English and French
  • Advanced computer skills as well as experience with MS Office products and web based programs.  Previous experience with Truckmate and Bringg is an asset
  • Ability to work under tight deadlines in a fast paced environment
  • Analytical thinker, able to analyze data and make operational decisions based on that data
  • Strong sense of urgency and ability to respond to demands in a calm manner.
  • Exceptional interpersonal and leadership skills to manage demands and resolve issues 
  • Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
  • Results focused
• Monitor and review close times and productivity, noting trends to support improvement initiatives
• Ensure shipments are status coded when being added and/or removed from load plan
• Making suggestions for improvement in planning and dock processes for increased efficiency
• Other related duties as may be required 

Your Skills & Experience: 

• Minimum of two-three years’ experience in dock and/or P&D dispatch operations, preferably in the transportation industry
• Other experience in the transportation industry may be considered and in addition to dock/dispatch experience would be considered an asset. 
• Strong communication skills in both English and French
• Advanced computer skills as well as experience with MS Office products and web based programs.  Previous experience with Truckmate and Bringg is an asset
• Ability to work under tight deadlines in a fast paced environment
• Analytical thinker, able to analyze data and make operational decisions based on that data
• Strong sense of urgency and ability to respond to demands in a calm manner.
• Exceptional interpersonal and leadership skills to manage demands and resolve issues 
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
• Results focused

Overview

Overview

Overview