All jobs within 50 km around Gatineau

JOB SUMMARY

Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Transit Bus and Para Transit Operations team provides safe, reliable, efficient, effective, on time, courteous and cost-effective rapid transit service to a growing and diverse City of Ottawa. 

You operate City of Ottawa buses in accordance with the Highway Traffic Act and corporate policy. You also promote a customer service mindset when interacting with the general public and provide a safe, comfortable, efficient and reliable transportation service.

Bus Operators who temporarily work in the roles of Operator/Bilingual Sightseeing and Charter Sightseeing and Operator/Platform Instructor will be paid the appropriate rate or differential for the time that this work is performed.

EDUCATION AND EXPERIENCE

Completion of Grade 12.

Minimum of 5 years of driving experience with a clean driving record free of demerit points and including ideally a minimum 3 years of relevant customer service experience including direct contact with the public and dealing with a diverse population.

Public Urban transit experience is an asset

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City of Ottawa landmarks and locations

Desirable Qualifications:

• Knowledge of transit fares and pass structure
• Knowledge of the Highway Traffic Act
• Knowledge of/experience using portable communications technologies, such as 2-way radio

COMPETENCIES, SKILLS AND ABILITIES

• Able to adapt/react to changes in operating conditions/environment
• Able to operate in a highly diverse cultural community
• Attentive to detail and able to adhere to specific detailed procedures
• Persuasive and tactful with excellent interpersonal and oral communication skills
• Possess good written communication skills
• Basic understanding of and ability to use computers 
• Able to multi-task, solve problems and make decisions
• Able to remain calm in stressful situations
• Able to exercise sound judgement
• Able to work with minimum direct supervision and in a team environment 
• Ability to use a radio and microphone and to communicate effectively
• Ability to call out stops as per the CTA directive
• Ability to read and understand trip dockets
• Ability to operate a bus in high-density traffic in the downtown core
• Ability to react and deal with emergency situations as they arise
• Ability to talk to and assist passengers while safely operating a bus
• Able to project a positive and professional image at all times, through personal appearance and conduct
• Able to act independently
• Able to communicate clearly in writing, in person, and by using corporate communications technologies, such as 2-way radio, etc. 
• Able to deliver excellent customer service at all times and to deal with all situations in a professional manner by remaining calm and self-controlled when dealing with difficult situations, and co-operating with Transit Supervisors and other City of Ottawa personnel to meet customers’ transit needs
• Available and able to work overtime, and work a variety of scheduled shifts including split shifts, weekends, evenings and holidays, as per the collective agreement

Applicants must be able to meet the physical requirements of the job including, but not limited to, performing the following tasks, which are repetitive and constant during a normal shift as a Bus Operator:

• Ability to sit for long periods of time in the driver’s seat while wearing a seat belt
• Ability to bend, twist body and to manipulate controls independently or simultaneously at any given time, while wearing a seatbelt in the driver’s seat
• Ability to “reach over-head” with both arms to manipulate controls
• Constant twisting and neck rotation of different ranges to check mirrors, bus passes, etc.
• Ability to perform required MTO pre-trip inspection, which involves walking, bending, squatting, climbing, reaching, twisting body in many different positions
• Medium duty lifting while assisting customers with special needs
• Constant gripping, pulling and pushing to manipulate control (steering controls, control valves, etc.)
• Bending, stooping, crouching and twisting in order to keep stairway clear of ice and snow build-up
• Ability to manipulate dual foot controls independently or simultaneously at any given time
   

JOB SUMMARY

The Network Engineering and Operations Branch provides network engineering and operational support and maintenance of the City of Ottawa’s network infrastructure and related networking solutions, which are key enablers of the delivery of all IT services to the corporate and residents.

You provide technical expertise for the management of corporate databases and related platforms and services. You are responsible for the day-to-day operations of a portfolio of databases and related services, and contribute to the ongoing planning for underlying infrastructures and architectures. You also lead database and related activities for complex projects, and actively participate in the unit’s and branch’s business planning functions.

Candidates for this position must have expertise with Oracle database administration and PL/SQL development.

EDUCATION AND EXPERIENCE

Completion of 3 year  community college diploma in Computer Science or a related field. University degree is preferred.

Minimum of  5 years of information technology experience and a minimum of 3 years focusing on database administration and development

KNOWLEDGE

• Concepts, operations and management, infrastructure, architecture, configuration, performance, security, backup & restore, best practices and tools relating to Oracle, Microsoft SQL Server, MySQL and other database platforms including open source and cloud-based database services (i.e., Azure, Oracle & AWS),
• Concepts, operations, scripting, security, best practices, and tools relating to Windows, Unix and Linux for database management and operations,
• General understanding of the information technology field, including the different sub-disciplines (i.e., application architectures, networking, servers, storage, cloud, and security) and their relationships with database architecture and management,
• Advanced programming methodologies, techniques, security standards, and tools for databases and related platforms and services (i.e., PL/SQL, T-SQL, Shell scripting, PowerShell, Python, etc.),
• Database related analytic concepts (i.e. data warehouses & data lakes)
• Database performance tuning processes, strategies, and tools, 
• Industry trends and developments in database architecture, operations, management, and infrastructure management
• Project management
• Data transformation concepts and tools (i.e., SSIS, Data Factory)
• Data modelling techniques and practices
• Applicable legislation (e.g. the Municipal Freedom of Information and Protection of Privacy Act), and Payment Card Industry Standards
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
• Desirable Qualifications:
• Experience managing NoSQL and Graph database products
• Experience managing Azure cloud database services including analytical database services such as Data Lakes
• Experience with data transformation platforms such as SSIS, Data Factory
• Knowledge of Enterprise Architecture principles
• City services and applications

COMPETENCIES, SKILLS AND ABILITIES

• Database design, development and administration
• ETL design, development and administration
• Troubleshoot and resolve complex technical problems
• Performance tuning
• Analyze statistics and trends and forecast future requirements
• Write reports, documentation and procedures
• Provide technical leadership and take initiative
• Liaise effectively with all levels of staff, city partners and vendors, across multiple business lines
• Plan for the impact of technology changes on the city
• Organize work and meet deadlines
• Use effective judgment when immediate supervision is unavailable
• Research and analytical skills
• Mentor junior staff (where applicable)
• Good organization and prioritization skills to handle multi-tasking
• Enterprise scale application deployments
• Communication skills to challenge vendor/contractor solutions 
• Research, analytical and forecasting skills
• Exceptional critical thinking and problem-solving skills
• Build and lead teams, and supervise the work of external technical specialists
• Diplomatic and tactful
• Collaborative approach in working with others
• Able to interact with other organizations' technical staff effectively
• Well organized and reliable
• Able to handle multiple tasks and work independently with minimum supervision
• Trustworthy with privileged accounts and information
• Work well under pressure
• Commitment to client service/satisfaction
• Self-motivated
• Demonstrates initiative and a good work ethic
• Willing to work flexible hours, including evenings and weekends
• Work systematically and calmly under pressure 

JOB SUMMARY

Resident Care is responsible for the planning, coordinated development, management and implementation of long term care home nursing and personal care activities, programs, services and initiatives to the residents of a municipal long term care facility. 

You are responsible for supporting total resident care, according to a Resident Care Plan, ensuring residents' optimal functioning and well being in a supportive, therapeutic environment, with an emphasis on resident safety and engagement.

EDUCATION AND EXPERIENCE

Completion of Grade 12 and a Personal Support Worker (PSW) certificate program* which meets the standards established in the Long Term Care Act.  

*Clinical Practicum hours within the Personal Support Worker program consist of a minimum of one hundred and forty (140) hours, as practical experience, preferably with clinic experience in a geriatric or long term care setting. 

No other related work experience is required.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Resident hygiene, optimal functioning, well-being, feeding, elimination
• Health Care Aide routines and practices in a long-term care setting 
• Infection control guidelines
• Transfer and positioning techniques of residents
• Rehabilitation and palliative approaches
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
   

COMPETENCIES, SKILLS AND ABILITIES

• Effective team member
• Respectful and caring to residents
• Communicate with cognitively impaired residents, families, colleagues and staff
• Organize and prioritize workload
• Manage time effectively
• Follow resident care plan and carry out activities as directed
• Report resident needs through observation of physical and mental condition/behaviour
• Follow safety procedures to maintain a safe and clean environment
• Transfer and positioning techniques of persons requiring long term care
• Good interpersonal and communications skills
• Meets the physical demands of the job
• Self-motivated
• Displays a positive attitude towards older persons
• Demonstrates respect for resident choice, privacy and confidentiality
• Communicate respectfully with residents, families, colleagues and staff
• Reliable, punctual, flexible, adaptable, tactful

JOB SUMMARY

The mandate of Water Services is to provide treatment and distribution of a sustainable supply of high-quality drinking water and is committed to protecting the environment by collecting and treating wastewater for the health and prosperity of Ottawa. 

You are responsible for planned, unplanned and emergency inspection, testing, installation, maintenance, troubleshooting and/or repair of electrical and electronic equipment within Water Services’ water treatment, supply and storage facilities (including the Water Purification Plants, pumping stations, reservoirs, elevated tanks, metering facilities and well treatment systems) or wastewater treatment and collection facilities (including wastewater treatment plant, pumping stations, odour control facilities, and regulators). 

These duties are carried out in an industrial, production and quality-focused environment and, as such, must be completed in consideration of, and in close coordination with, other skilled trade and maintenance staff in the Branch.

As a licensed water treatment, wastewater treatment and/or wastewater collection system operator, you are also responsible for operating various pieces of process equipment (in Drinking Water this spans water treatment, distribution and supply process equipment and in Wastewater this spans wastewater treatment and collection process equipment) and/or adjusting various water or wastewater treatment system process parameters, after prior consultation with and in close coordination with other licensed operating staff in the Branch.

Note this equipment includes, but is not limited to:  electrical power supply, distribution and generating equipment (up to 44kV), generators (up to 4.8MW), motors (up to 1.5MW), associated motor starter and control equipment, power cabling, transformers, standby, emergency and uninterruptable power systems, lighting systems, power control and lighting panels, electric actuators, electrical metering and monitoring systems, instrumentation and control equipment, and building services equipment. The equipment may or may not be energized, during the work, and is located in a variety of locations including chemical feed and storage areas, electrical equipment rooms, machine rooms, generator rooms, pump rooms, valve rooms and chambers, confined spaces, elevated tanks, above and below grade reservoirs, outdoor power substations, office areas, etc.

EDUCATION AND EXPERIENCE

Completion of Industrial Electrician or Construction and Maintenance Electrician apprenticeship program of 9000 hours.  

Minimum of 5 years of experience as a licensed Industrial Electrician or Construction and Maintenance Electrician in a combination of both process-dependant industries and construction services including demonstrated experience in the maintenance, troubleshooting and repair of low, medium and high voltage electrical equipment and the installation, construction and commissioning of low, medium and high voltage electrical systems.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Canadian Electrical/Building/Fire Codes
• Ontario Electrical Safety Code
• Electrical Utility Safety Rules
• Hydro One Utility Work Protection Code
• Relevant Ontario Ministry of the Environment and Climate Change (MOECC) acts, regulations, standards and guidelines
• Relevant Ontario Ministry of the Labour (MOL) acts, regulations, standards and guidelines
• Branch, Departmental, Unit and Section roles and responsibilities
• Relevant City, Branch, Departmental, Unit and Section procedures, policies, manuals and processes
• City Purchasing Bylaw and policies, as related to authorized purchases and responsibilities
• CVOR Vehicle Requirements as identified by the Province
• Ontario Traffic Manual - Book 7 as it applies for traffic control plans as regulated by the Ministry of Transportation (e.g. when working at remote facilities that require partial or full lane closures)
• Electrical theory
• Electronics, instrumentation and controls 
• Installation, inspection, testing, maintenance and repair methods and procedures for high, medium and low voltage equipment including pumps, motors, compressors, ventilating equipment, switchgear, transformers, etc.
• Math concepts applicable to the trade 
• Working knowledge of mechanical equipment, materials and maintenance procedures
• Computer system applications pertinent to water and/or wastewater facilities including SCADA Systems and Maintenance Management Systems
• MS Office and Outlook
• Knowledge of TSSA rules & regulations
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
• Knowledge of operational, monitoring and control functions associated with drinking water treatment and water pumping/storage processes, or wastewater treatment and collection processes is an asset
   

COMPETENCIES, SKILLS AND ABILITIES

• Work effectively, with others and independently
• Communicate clearly and concisely, both orally and in writing, including completing technical, test and other reports or forms
• Perform trade-related preventive and corrective maintenance procedures
• Able to operate small and large equipment (e.g. Person Lifts, Zoom Boom, Manitou, etc.)
• Analyze, identify and solve problems quickly and effectively
• Use a wide range of hand tools, machine shop tools, measurement tools and testing equipment
• Make precise and accurate measurements and layouts
• Accurately read, interpret and mark-up technical drawings
• Clearly sketch electrical schematics and installations
• Understand and effectively utilize new information for problem-solving and decision-making
• Good organizational skills
• Readily establishes effective interpersonal relationships
• Good record of attendance
• Alertness, dependability, punctuality
• Work well under pressure and without constant direct supervision
• Attention to detail
• Physical ability to perform assigned tasks, including climbing ladders, scaffolds and elevated tanks, entering confined spaces
• Willingness to work outside of normal hours 
• Comfortable working at heights
• Comfortable working in and around confined spaces 
• Utilize appropriate or specialized PPE and safety equipment such as SCBA, rescue equipment, personal gas monitors and fall protection

JOB SUMMARY

The Health and Safety unit delivers a comprehensive health and safety program for the Public Works department by conducting safety inspections, audits and investigations, assessing and mitigating departmental health and safety risks/hazards, implementing management strategies including monitoring and promoting compliance to legislated and corporate requirements, developing or enhancing health and safety programs, and delivering health and safety training to staff.  

You are responsible for providing an overall coordination function for all Occupational Health and Safety (OH&S) related programs, services, and initiatives within the department.  You support management and staff by providing advice and guidance, developing programs and procedures, coordinating special projects, conducting risk assessments, monitoring compliance through inspections and audits, conducting incident investigations, and making recommendations for improvement. 

You also liaise with Health and Safety in Human Resources Services and the operating branches within the Public Works department.

EDUCATION AND EXPERIENCE

Completion of 3 year university degree in Science, Human Resources, Business Administration, or other related field, with coursework related to OH&S administration

Minimum of 5 years of progressively responsible OH&S experience working in a large unionized industrial organization, implementing initiatives, performing project management, and/or conducting research and analysis

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Provincial Occupational Health and Safety Act and applicable regulations
• Workplace Safety Insurance Act and applicable regulations 
• Applicable federal, provincial and municipal legislation related to OH&S
• Key safety issues involved in operating an industrial operation
• Theoretical and practical knowledge of a range of OH&S work procedures and practices
• Hazard Recognition, assessment and control
• Inspection and audit planning and procedures
• Incident investigation methodology
• Risk assessment methodology
• Research methods, data collection and interpretation
• Planning and performance measurement
• Policy and procedure development and documentation practices 
• Project management principles and techniques
• Training and development approaches and evaluation methodology
• Strategic and operational planning
• Human resources practices and principles, collective agreements
• Computer applications relating to the work, including MS Office Suite, SAP, PowerPoint 
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Able to interpret and apply legislation
• Able to work independently, with minimum support/direction
• Able to work cooperatively and collaboratively with all staff and as part of a team  
• Able to plan, initiate, organize, and prioritize work, and to balance the stress of multiple demands, conflicting priorities, and pressures, while maintaining a keen sense of quality and deadlines
• Able to plan, lead, coordinate, implement, and manage projects to completion
• Able to conduct research, compile/analyze issues/data, make judgments on the interpretation of issues/data, identify and compare a range of options, and make recommendations
• Possess strong problem solving skills and the ability to make decisions where precedent is not usually available
• Able to communicate complex information and influence and convince others to adopt courses of actions they might not otherwise wish to take
• Able to initiate and facilitate change
• Able to exercise discretion in dealing with sensitive issues
• Able to conduct interviews and obtain relevant information
• Possess excellent consultative, collaboration and interpersonal skills; able to direct, advise and guide
• Able to negotiate and persuade others and to bring conflicting points of view to consensus 
• Possess strong verbal and written communication skills; able to write reports and deliver presentations; able to communicate effectively with a range of audiences 
• Possess strong existing computer skills, with ability to use Microsoft Office suite applications and SAP
• Able to think analytically, and focus on accuracy and detail
• Able to demonstrate leadership and initiative
• Patient, flexible and adaptable
• Able to display tact and diplomacy
• Innovative, creative, and resourceful
• Customer service oriented

JOB SUMMARY

The Waste Processing & Disposal Branch is responsible for the Waste Diversion and Waste Processing programs for solid waste operations, including the 3Rs strategy, Waste Diversion Master Plan, compost processing, pilots and marketing, management of Household Special Waste facility, mobile depots and integration of product stewardship initiatives, public programs to ensure maximum diversion, management of three landfill sites (one in post closure state) including regular waste disposal, and leachate by-products including Environmental Assessments and optimization programs to maximize landfill capacity. 

Working as part of a team of Special Equipment Operators, you are responsible for safely and effectively inspecting, operating, cleaning, maintaining and securing different types of special equipment used at the Trail Road Waste Facility requirements in accordance with all applicable legislation, policies and procedures.  Equipment is used for loading, transporting, placement, disposal and covering waste and cover material on a daily basis for picking up, transporting and disposal of residential, industrial and commercial waste, recycled materials and support service. 

EDUCATION AND EXPERIENCE

Completion of Grade 10 

Minimum of 13 months of experience operating heavy and/or special equipment, including Landfill and/or heavy construction equipment, including several months of experience in the Solid Waste Industry.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Operational characteristics and the safe use of vehicles, equipment and machinery used within the Solid Waste Branch;
• Methods and techniques of performing preventive maintenance and minor repairs on assigned equipment;
• Knowledge of the policies, procedures, and activities of the Department and Branch as they pertain to the equipment;
• Performance of duties relating to the position of Special Equipment Operator;
• Policies and procedures in relation to vehicles and equipment operation and maintenance;
• Ontario Highway Traffic Act Regulations and laws; 
• Operation of a two way radio;
• Knowledge of landfill policies and procedures;
• Knowledge of elevation and grading principles; 
• Knowledge of applicable health and safety legislation, including the rights and duties of workers;
• Knowledge of landfill operations is an asset.

COMPETENCIES, SKILLS AND ABILITIES

• Work with minimal supervision
• Inspect vehicles or equipment effectively
• Operate a variety of special equipment as identified on the attached list
• Learn to operate new equipment as received by the Solid Waste Operations Branch
• Communicate effectively both orally and in writing
• Demonstrate good customer service skills and ability to establish and maintain good working relationships. 
• Establish and maintain good working relationships and able to work in a team environment
• Ability to read and follow route maps
• Retrain as legislative requirements change
• Perform minor maintenance on assigned units.
• To work overtime as required
• Write legibly
• Be flexible on various operation assignments
• Alert
• Dependable
• Aptitude for operating vehicles and special equipment
• Physically able to perform all essential duties of the position

JOB SUMMARY

The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of seven Client Services Centres and three Provincial Offences offices, which offer a variety of services such as pet registrations, marriage ceremonies, payment intake, parking permits and provincial court services to name a few. Counter Services staff process over 250,000 transactions and handle over $190 million in revenue per year for the City. 

You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a ServiceOttawa Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by in-person and including electronic/web, email and phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where required. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.

You are also responsible for determining the course of action for parking ticket resolution in accordance with the First Attendance Facility policy/procedures, and service standards set within the Branch.  

EDUCATION AND EXPERIENCE

Completion of Grade 12

Post-secondary education and/or training related to Customer Service is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations 

KNOWLEDGE

• Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints
• Computer literacy in MS Office Suite, internet/intranet and job specific programs such as ICON, IP360, Dynamics, Liberty Recording System, LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, H2O, ACTIVENet, PRESTO, SAP, VSTATS etc.
• Knowledge of provincial legislation & regulations, corporate policies & procedures along with the ability to apply and interpret these provisions
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
• Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
• Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
• Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
• Organize, multi-task and prioritize work
• Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
• Work independently and in a team setting
• Possess an excellent attendance record 
• Punctual, reliable and dependable
• Flexible and adaptable to deal with varying situations
• Strong listening/comprehension skills
• Strong organizational skills