154 Jobs Found
Customer Service Representative Full-time Job
Customer Service VaughanJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Customer Service Representative
Scotiabank
Vaughan - 45.65kmCustomer Service Full-time
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Human Resources Business Partner Full-time Job
Human Resources VaughanJob Details
What You'll Do:
- Support the respective departments in implementing programs to help improve the employee experience, including but not limited to administrating the onboarding program
- Provide high-quality advice and service to management on daily employee relations and performance management issues
- Primary contact for Leave of Absence, Payroll, Bonus Payments, Employee Referral payments & Tuition Reimbursement inquiries
- Primary point of contact for Worker’s Comp related incidents – guiding employees through reporting incidents, following up on status and appointments
- Helping to Offer proactive recruiting assistance by participating in selection and placement of candidates to help drive quality and timeliness of talent acquisition (coaching, providing guidance to hiring managers and helping to remove barriers)
- Partner with VP, HR and hiring managers to appropriately evaluate and update position descriptions and salary grade alignment
- Support implementation and administration of employee policies and identify ways to improve them Audit ADP and HR SuccessFactors periodically to ensure org structure, cost centers and job titles are accurate
- Deliver human resource related training to business partners
- May be asked to create and distribute internal communications regarding various HR related items within the department Support talent management processes
- Collaborate with HRVPs and leaders to improve employee morale and company culture
- Conduct exit interviews and recommend corrective action if necessary
- Respond to human resources-related inquiries
How You'll Do It:
- Ability to build credibility with all levels of the organization
- Detail oriented
- Critical skills include: motivation, initiative, thoroughness, decision making and planning skills.
- Excellent oral and written communication skills.
- Strong organizational and analytical skills.
- Experience with LEAN processes and tools
- Experience with SAP, Success Factors systems and Microsoft Office applications
- Demonstrated success in a fast paced organization experiencing transformation
What You'll Bring:
- 5+ years related experience
- Bachelor’s degree in Human Resources, Organizational Management, Business or related field; MBA a plus
- PHR / SHRM Certification Preferred
- Canadian Union Experience / Negotiations with unions as first chair
- Experience leading a team of other HR Professionals ( 2+)
- Experience managing HR in a manufacturing enviroment
#LI-AK1
Human Resources Business Partner
Serta Simmons Bedding
Vaughan - 45.65kmHuman Resources Full-time
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Sales Administrator Full-time Job
Administrative Jobs VaughanJob Details
Maple Nissan, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic SALES ADMINISTRATOR to join the Team.
Join now to be part of a company that has been supporting the community for 50 years, and where careers are made and fostered with enthusiasm, integrity, and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles and drives performance through winning attitudes.
What’s in it for you…
- Competitive and generous compensation package
- Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more
- Company-provided tools and equipment
- Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
- Opportunity for career advancement within the group
- Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and so much more
About the opportunity…
As an integral part of the “we can do that” operation, this position is responsible for the administration of vehicle inventory, transactions, and sales. Specifically:
- record and track vehicle transactions and deliveries utilizing the dealership management system
- participate in the maintenance of vehicle inventory in the dealership management system (DMS)
- register new and pre-owned vehicles
- perform vehicle licensing and administration
- prepare vehicle transaction funding documents for the financial services department
- organize and arrange dealer vehicle trades
- prepare final delivery checklists for customers, to ensure all required documents and programs are administratively fulfilled
- completed files to be sent to the accounting department for final processing
- back-up receptionist, as needed
About you…
Ideal candidates will have a strong background and proven experience in administration, including:
- 1 to 2 years proven experience in administration
- Secondary School diploma, or equivalent experience
- proficiency working with ERP systems (ie. CDK/Reynolds) is an asset
- working experience with Microsoft Office Suite, including Excel
- ability to adapt to a changing environment and meet deadlines
- ability to communicate professionally (verbally and written)
- strong attention to detail, organized and strategic
- ability to maintain professionalism
- ability to work independently and with minimal supervision
- self-motivated and driven with a passion for excellence in execution
- a desire to work in a high energy, fast-paced environment
- a proven commitment to quality of work
Why choose Zanchin Automotive Group?
Your career ambitions will be achieved -- we offer career development and advancement.
You will be part a winning team -- we are a leader in the industry driven by 50 years of people-centric business modelling.
Your voice will be heard and ideas celebrated -- we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.
You will enjoy a competitive pay plan -- we offer many employment perquisites.
You’ll be part of a culture at the fore-front of transparency, communication and engagement – we are a Team, and work together to achieve and thrive.
Apply now to join a dynamic company where the future is limitless, and embark on an exciting career and journey.
Sales Administrator
Zanchin Automotive Group
Vaughan - 45.65kmAdministrative Jobs Full-time
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Aquatics - Lifeguard - NL Certified Full-time Job
Security & Safety VaughanJob Details
Candidates must be a minimum age of 16 years.
Candidates must have Valid NL Certificate.
Joining our Canada’s Wonderland team means you’ll keep guests safe at our pools in our Splash Works Water Park.
You’ll also…
- Complete opening and closing procedures.
- Scan and dispatch guests in a cordial manner.
- Be responsible for the safe and efficient operation of various water attractions.
- Enforce proper riding positions and safety procedures.
- Provide guest service and assistance as required.
- Have other opportunities to learn and expand your knowledge.
Some of our amazing perks and benefits:
- FREE Admission to Canada’s Wonderland and other Cedar Fair parks!
- Earn promotional tickets for friends & family!
- 20% discount on Merchandise and at select Food locations; employee cafeteria with discounted food.
- FREE and/or discounted admission to many Ontario attractions.
- Work with a diverse team in a fun environment.
- Employee events with RIDES, GAMES, and FREE FOOD!
Responsibilities:
Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Canada’s Wonderland. We are the ultimate destination for award-winning attractions, food, live shows, and events! We want YOU to join us in making people happy! As a member of our teamyou’ll…
- Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
- Interact with different people of all ages and backgrounds.
- Gain skills, knowledge, and experience that will benefit in your future.
Qualifications:
- You!
- Successful completion of the Ellis Lifeguard Training course (on-site) with a swimming test.
- Current NL certification (Lifesaving society).
- Good judgement and a commitment to safety.
- Individuals with a passion and excitement about Canada’s Wonderland.
- Availability that includes working flexible shifts on weekdays, weekends, evenings, and holidays.
Aquatics - Lifeguard - NL Certified
Cedar Fair
Vaughan - 45.65kmSecurity & Safety Full-time
21
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Manager Mechanical (Car) Full-time Job
Maintenance & Repair VaughanJob Details
PURPOSE OF THE POSITION:
You will assist with the planning, scheduling and assignment of manpower to specific jobs within the Freight Car Repair and Freight Car Inspection, ensuring that all repairs and/or servicing are performed in a safe and efficient manner, in accordance with Company, AAR and TC regulations.
POSITION ACCOUNTABILITIES:
- Conduct job briefings, end of shift briefings, safety meetings and activities, ensuring that safety rules, procedures and policies are adhered to thorough proficiency testing and safety tracking document
- Correct and document safety incidents, safety hazards/concerns, investigates for corrective actions to the various departments, involving the Health and Safety Committee in the prescribed timelines
- Support, communicate and deliver to key performance indicators. Leads to ensure all direct reports have an understanding of the business objectives, as well as the role they are all accountable for
- Communicate and interact regularly with management within field operations to ensure Freight Car repair and train servicing is meeting the expectations of internal and external customers
- Ensure that there is the appropriate level of stock/material and is responsible for ordering within prescribed limits through the SAP system. Supports all expenditure reduction initiatives
- Maintain communication and foster positive working relationships with local union officials. Ensures the collective agreement is understood and managed as it is written
- Support and participate in Consequence Leadership, provide employees both Positive and Constructive Feedback throughout shift
- Support and participate in continuous improvement initiatives to improve productivity and effectiveness of the operation. Support Lean Philosophy and Principals
- Ensure Freight Car bad order repair, cycle time, dwell time, productivity and key metrics are met. Coordinate with Field Operations to ensure over the road set-offs of bad order Freight Cars are repaired in a timely manner
- Ensure repairs and train servicing are in compliance with AAR, TC standards and Canadian Pacific policies
- Support mechanical forces at train incidents within their jurisdiction adhering to the guidelines of the Emergency Response Plan
- Communicate and interact regularly with local/external counterparts
- Work directly with employees in the shop & yard environments to establish self-managed work teams and provides guidance and support to employees to bring about the vision of an empowered and engaged workforce
POSITION REQUIREMENTS:
- Must possess a minimum of a High school diploma or mechanical trade certification
- Proficient knowledge of railway operations (road, yard, freight car, mechanical)
- Working knowledge of CPKC systems (CIM, TYES, Nexus, SAP and Wreck Estimator) is an asset
- Microsoft Outlook, Word, Power Point and Excel
- Knowledge of collective agreement/non- union policies
- Mechanical aptitude
- Must be able to work with vast array of employees and be adaptable
- Must be able to work outdoors in all weather
- Must be able to work shift work
- Ability to drill down, understand root cause and resolve complex issues
WHAT CPKC HAS TO OFFER:
- Flexible and competitive benefits package
- Competitive company pension plan
- Employee Share Purchase Plan
- Performance Incentive Program
- Annual Fitness Subsidy
ADDITIONAL INFORMATION:
As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.
Medical Requirements:
Operating safely is a core foundation of CPKC. Our commitment is to protect our people, customers, communities in which we operate, the environment and our assets. We are also committed to a healthy and safe workplace. CPKC’s Alcohol and Drug Policy and Procedures (“Policy and Procedures”) support these commitments. All new hires for a safety sensitive position will be required to complete a pre-employment medical that includes a physical, vision, hearing, alcohol, and drug audit assessment. Pre-employment qualification drug test(s) are also required. This includes candidates participating in the Trainee Program who will also be required to pass a drug test during the training process before receiving final qualification for the position.
Manager Mechanical (Car)
Canadian Pacific Railway
Vaughan - 45.65kmMaintenance & Repair Full-time
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Customer Service Representative Full-time Job
Customer Service VaughanJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Customer Service Representative
Scotiabank
Vaughan - 45.65kmCustomer Service Full-time
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ScotiaMcLeod Administrative Support Assistant - Vaughan Full-time Job
Administrative Jobs VaughanJob Details
As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets.
When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.
BRIEF INTRODUCTION
As an Administrative Support Assistant, you will be responsible for providing administrative support to one or more Advisors and their teams.
IS THIS ROLE RIGHT FOR YOU
In the role you will:
- Be responsible for onboarding new client relationships through digital account opening and documentation administration
- Process client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
- Respond to client inquiries and issues in a timely manner and escalating , as required
DO YOU HAVE THE SKILLS
We would love to work with you if you have:
- Experience in the securities industry
- Excellent verbal and written communication
- Strong organizational skills
- Ability to take initiative, work independently and meet deadlines
- Meticulous attention to detail and excellent time management skills
- Exceptional client service skills
WHATS IN IT FOR YOU
- At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
- An organization committed to making a difference in our communities– for you and our clients.
- An inclusive working environment that encourages creativity, curiosity and celebrates success.
- Learning and Development – free access to Scotia Academy to upskill and develop your skills
ScotiaMcLeod Administrative Support Assistant - Vaughan
Scotiabank
Vaughan - 45.65kmAdministrative Jobs Full-time
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FORKLIFT MECHANIC Full-time Job
Maintenance & Repair VaughanJob Details
Fastfrate Group is looking for an experienced Forklift Mechanic at our Woodbridge, Ontario, office. The ideal candidate will have 3-5 years of experience repairing and maintaining forklifts and other heavy equipment.
- Perform routine, emergency, and preventative maintenance of forklifts.
- Interpret manufacturer’s technical manuals to perform the necessary maintenance and repairs needed.
- Troubleshoot forklift problems, including brake, electrical and hydraulic systems, and detect imperfections, potential problems, safety issues and malfunctions.
- Able to diagnose and repair mast and attachment components.
- Good working knowledge of brake systems and tire/wheel changes.
- Ability to work on LP systems
- Perform safety inspection of forklifts before being released to the work floor.
- Cleaning of equipment and other areas as required.
- Ensure the work area and methods used in carrying out job duties meet safety requirements.
- Maintain an organized and neat work area.
- 3-5 years of experience in forklift and heavy equipment repair
- Knowledge of electrical and hydraulic systems
- Ability to read and interpret technical manuals and schematics.
- Excellent problem-solving and diagnostic skills
- Ability to work independently and as part of a team.
- Good communication and interpersonal skills
- Forklift certification is a plus.
- Highly competitive compensation package
- Supportive work environment
- Well-established company backed by over 50 years of service
FORKLIFT MECHANIC
Fastfrate Group
Vaughan - 45.65kmMaintenance & Repair Full-time
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Customer Care Agent Full-time Job
Customer Service VaughanJob Details
Rentokil-Terminix is currently seeking A Customer Care Agent that will act as a liaison, providing product/service information, answering questions, and resolving issues for our clients/customers. This position interacts with customers to attract potential business by answering product and service questions and suggesting alternative solutions. To be successful in this role, the incumbent must be an excellent communicator, possess strong verbal and written communication skills and have a customer focused attitude.
This will be a hybrid position based out of our Concord office (99 Locke St, Concord, ON L4K 3Z9). In the event there are provincial restrictions due to the pandemic, you will be required to provide your own high-speed internet and workspace at home for the duration that your work is remote. However, the expectation is that all teammates report into the office on a regular basis.
The duties and responsibilities of the Customer Experience Representative include, but are not limited to, the following:
- Maintaining strong customer relationships by handling questions and concerns with speed and professionalism
- Receiving and placing customer service telephone calls, completing web forms and responding to emails
- Entering and processing orders for new and existing customers
- Investigating issues and resolving customer complaints
- Updating and managing customer databases
- Actively promoting Terminix products and services
- Monitoring the route and status of field technicians to coordinate and prioritize their schedule
- Relaying work orders, messages, and information to and from technicians and field management
- Constantly improving results by adhering to a philosophy of service excellence, and following business processes
- Providing an outstanding customer experience to all customers
- Available to work as required based on customer needs
- Performing other duties as required
Requirements
- Persuasive communication skills and lots of personality!
- Sales oriented, has the ability to identify sales opportunities within a service environment
- Energetic, positive and self motivated
- Naturally empathetic, with the ability to build a strong rapport
- Excellent communication skills - both verbal and written
- Professional demeanor, stellar phone etiquette
- Able to perform successfully in a high paced, results-oriented environment
- Ability to build relationships and communicate with a broad range of people
- Well organized, energetic and reliable
- Ability to work independently in a busy environment
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- At least one year’s experience in a Call Centre role answering phone calls and emails
- Proficient with Microsoft Office, Outlook and other applicable computer programs
- Bilingual English/French an asset
- High school diploma – College preferred
- Will have to undergo a criminal background check
- Will be required to wear a headset, input data and sit for long periods of time
Benefits
- You are paid during your training!
- Great benefits - Medical, Dental, and Vision
- Employer-matched RRSP program up to 3.5% of your base salary per year
- Paid sick and vacation days
- Short and long-term disability
- Life Insurance
- Ability to make commission bonus’s (after 3-month probation)!
- Competitive compensation
- ON DEMAND PAY! Have access to your paycheque as soon as it is earned!
Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.
Customer Care Agent
Rentokil Initial
Vaughan - 45.65kmCustomer Service Full-time
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Cleaner Full-time Job
Hospitality PickeringJob Details
Job Summary: As a member of the BGIS Sustainable Cleaning Solutions Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations.
Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor as a Cleaner you may be required to perform some of the following tasks as required by the Manager/Supervisor and needs of the client:
- Clean floors by sweeping, scrubbing, or vacuuming
- Dry/wet mop (wash/scrub) and polish hard surface floors. (The washing/scrubbing of floors is done with handheld or auto scrubbers. In large open applications, automatic equipment may be used to perform these functions)
- Strip and finish hard surface floors manually or with power equipment when required
- Dry/wet mop (wash/scrub) and polish hard surface floors including washroom floors. (The washing/scrubbing of floors is done with handheld or walk behind buffing machines. In large open applications, automatic equipment may be used to perform these functions)
- Transport garbage from drop points to garbage bins or compactor
- Transport maintenance machinery, where necessary, between floors and job sites
- Cleans and stores equipment and machinery used
- Cleans glass areas requiring ladders, scaffolding or other extension equipment to reach.
- Cleans washroom floors including stripping and finishing
- Cleans stairwells and elevator cabs where ladders are required
- Loads and unloads supplies and replenishes cleaning solutions
- Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
- Other duties that management may assign
- Strip, seal, finish, and polish floors
- Strip and finish hard surface floors manually or with power equipment when required
- Steam clean or shampoo carpets
- Notify managers concerning the need for major repairs or additions to building operating systems
- Mix water and detergents in containers to prepare cleaning solutions, according to specifications
- Strip, seal, finish, and polish floors
- Steam clean or shampoo carpets
- Remove snow and debris from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals.
Job Requirements:
- Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
- Experience in using floor maintenance machines, cleaning equipment, materials and solutions.
- Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
- Ability to lift, push and pull heavy items as well as climb ladders.
- Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
- Ability and willingness to work weekends, holidays and shifts as assigned as well as work in multiple locations.
- Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.
Licenses and/or Professional Accreditation
- Must meet security clearance requirements, where applicable
- Must have a valid Class G license (may be required)
Physical demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee must occasionally lift and/or move up to 25 pounds.
Cleaner
BGIS
Pickering - 47.46kmHospitality Full-time
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Food service supervisor Full-time Job
Tourism & Restaurants PickeringJob Details
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
7 months to less than 1 year
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Restaurant
Responsibilities
Tasks
- Requisition food and kitchen supplies
- Supervise and co-ordinate activities of staff who prepare and portion food
- Ensure that food and service meet quality control standards
- Address customers' complaints or concerns
- Maintain records of stock, repairs, sales and wastage
- Prepare and submit reports
- Supervise and check assembly of trays
- Establish work schedules
Supervision
- 3-4 people
- Food service counter attendants and food preparers
Additional information
Work conditions and physical capabilities
- Work under pressure
- Standing for extended periods
How to apply
1
By email
In person
981 Brock Road suite 3 & 4Pickering, ONL1W 4A7Between 03:30 p.m. and 04:00 a.m.
Food service supervisor
SUBWAY
Pickering - 47.46kmTourism & Restaurants Full-time
18
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Client Service Representative Full-time Job
Customer Service PickeringJob Details
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.
How you'll succeed
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Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
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Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
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Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Who you are
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You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
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You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
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You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
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You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
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You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
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Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
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We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
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Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
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We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
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CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
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You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
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We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Pickering-1895 Glenanna Road
Employment Type
Regular
Weekly Hours
15
Skills
Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy (Inactive), Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services
Client Service Representative
CIBC
Pickering - 47.46kmCustomer Service Full-time
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