All jobs within 50 km around Selkirk

12/01/2024

Address:

2785 Pembina Highway

Part time role, minimum 12 hours/week. Candidates should be flexible to work within branch hours and available for 2 - 4 shifts per week. This is also a term role, with an expiry date of November, 2025.

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $43,500.00

Overview

Why is this role important 

Our Cashiers connect with customers through delightful conversations and efficient transactions to create a memorable in-store shopping experience. 

What you’ll do 

• Provide great customer service
• Scan products and process customer transactions accurately
• Support in the delivery of company-directed promotions and programs
• Handle cash and credit card transactions 
• Keep the register area neat and stocked with essential supplies
• Assist customers with general inquiries
• Maintain a positive environment in the store

Who you are 

• A team player with good communication skills
• Adaptable in a fast-paced work environment
• Resourceful and courteous when resolving inquiries
• Motivated to learn new things and delivering great customer service

Experience you bring

• Good news! No previous experience is required. We provide you with training to set you up for success!

What you bring 

• Flexibility to work a variety of hours which may include mornings, afternoons or evenings... Must be available to work anytime on weekends
• Able to move 25lbs and remain in a stationary or standing position for entire shifts

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

The opportunity

Our Contract Administration Department is an integral part of our business and is accountable for providing critical core business/technical knowledge, problem resolution expertise and support throughout the life cycle of CWB National Leasing customer agreements.

Our Bilingual Collections Officers are the face and voice of CWB National leasing providing our “Customer First” approach to collections and negotiate equitable solutions to achieve the best possible outcome for both parties.

The day-to-day

• Respond to customer inquiries and concerns

• Secure payments in a professional, equitable and timely manner

• Work in partnership with clients to resolve disputes and negotiate best possible solutions

• Exercise discretion and respect the confidentiality of all customer and vendor transactions

• Manage customer files / make decisions with respect to file acceleration (next steps i.e. repossession, write off, legal action)

Foundational knowledge and experience to grow from

• Fluently bilingual (French and English).

• Minimum 2 years’ experience in: Administration or Client Services within Banking, Financial Services, Credit or Collections.

• Ability to accurately set up and clearly document payment arrangements.

• Capability to think proactively and resolve problems logically and efficiently.

• Keen attention to detail with proven experience maintaining accurate documentation.

• Ability to maintain a high level of confidentiality and thrive in a rapidly changing environment.

• Intermediate in MS Office and the ability to quickly learn other applications and programs.

• Working knowledge of compliance laws pertaining to Collections would be considered a strong asset.

Skills and competencies that will take you further

• Tech savvy. You love learning new software and strive to always make the best use of the tools you are given.

• Innovative thinker. You take pride in your strong detail orientation, but you can also strategize, and problem solve with the best of the best.

• Collaborative team player. You are a great teammate and see the value in working together to achieve common goals and strategic initiatives.

Put your career in drive with CWB National Leasing. Apply today.

Why work with us?

Your success is our obsession! And our award-winning culture & benefits back it up. 
 
Wellness matters. We offer an award-winning benefits package that includes:

• hybrid work environments

• everyday flexibility

• company-funded health coverage

• health care spending account

• a flexible wellness program

• generous time-away options to unplug, rest & recover.

Career development. We commit to our employees’ development and help them reach their professional goals with:

• organization wide coaching services

• mentorship

• education support & training programs.

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.

Overview

Role Specifications

Hybrid work environments with onsite requirements.

Flexible location: Winnipeg, MB. Edmonton, AB.

Working Hours: Monday to Friday, 37.5 hours/week.

CWB National Leasing. Equipping your business for growth. 

CWB National Leasing is Canada's largest and longest-standing equipment leasing & financing company – supports equipment dealers secure hassle-free financing solutions & secure equipment with a full range of financing in agriculture, construction, transportation, forestry, health care, commercial, and golf and turf equipment industries across Canada!

The opportunity

Our Bilingual Customer Service Representatives are the face and voice of CWB National leasing providing internal and external customers service and solutions. Whether connecting over the phone, virtually 2D screen-to-screen or via email, our customer service team oversees any updates or changes to and contact information.

The day-to-day

Customer service. Lease administration. Process optimization.

• Execute exceptional customer service. Effectively and efficiently respond or resolve all customer inquiries and concerns in a professional and respectful manner. Manage visitors and telephone calls with a sense of urgency. Exercise discretion and respect the confidentiality of all customer and vendor transactions.

• Perform complex lease processes . Enter credit applications, process information or documentation requests, verify lease information and generate and distribute lease documents as required. Adjust customer accounts while following policies and guidelines.

• Administer customer files. Update and process name changes, new lessees, address changes, banking information, etc. as requested by customers.

• Process optimization. Review all customer inquiries and cancellations for learnings and future optimization of internal processes. Identify opportunities to enhance internal processes, products, and services. Collaborate with customer service team to deliver best in class service.

Foundational knowledge and experience to grow from

You are fluently bilingual (French & English) and possess a high-school diploma with 1+ years of experience in customer service or office administration. Any financial work experience or knowledge is considered an asset!

Skills and competencies that will take you further

Service oriented. Administratively efficient.

• Customer focused: Deliver outstanding client experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB's brand promise. Provide full-service solutions for clients with the view to be every client's primary financial partner.

• Adaptable: Are comfortable working in a high-volume, fast paced setting where you are required to identify and respond to changes quickly, addressing customer inquiries or concerns.

• Administratively efficient . Respectful of information and data, you are accurate and thorough in your approach, execution & follow up.

• Confident & assertive. Sound in your knowledge, you deliver communication with tact & diplomacy.

• Organization and time management . You have the knack to effectively manage several priorities simultaneously.

• Optimizer: Commitment to working and contributing to continuous improvement of internal processes.

• Technically efficient. You are comfortable with Microsoft Office Suite of products and are adaptable to learning new software as needed.

• Team player. You work well with colleagues while striving to meet personal goals.

Why work with us?

Your success is our obsession! And our award-winning culture & benefits back it up.  
 
Wellness matters. We offer an award-winning benefits package that includes:

• hybrid work environments

• everyday flexibility

• company-funded health coverage

• health care spending account

• a flexible wellness program

• generous time-away options to unplug, rest & recover.

Career development. We commit to our employees' development and help them achieve their professional goals with:

• organization wide coaching services

• mentoring

• education support & training programs.

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.

Application deadline: posted until filled 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Overview

Overview

Overview

Overview