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Customer Service Representative Full-time Job

BMO Canada

Customer Service   Toronto
Job Details

Application Deadline:

11/28/2024

Address:

193 Military Road

 

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:

  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration & team skills - Basic (in business environment).

 

Salary:

$33,850.00 - $43,500.00

Customer Service Representative

BMO Canada
Toronto
  Customer Service Full-time
  33,850  -  43,500
Application Deadline: 11/28/2024 Address: 193 Military Road   Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidanc...
Learn More
Nov 22nd, 2024 at 13:10

Personal Banking Associate Full-time Job

BMO Canada

Banking   Toronto
Job Details

Application Deadline:

11/29/2024

Address:

100 King Street West

 

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
  • Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
  • Meets customer transaction-based needs with seamless execution.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes complex & diverse tasks within given rules/limits.
  • Analyzes issues and determines next steps; escalates as required.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:

  • Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
  • Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction.
  • Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
  • Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • Drive to deliver a personal customer experience.
  • A focus on results and the ability to thrive in a consultative sales and team-based environment.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic specialized knowledge.
  • Verbal & written communication skills - Good.
  • Organization skills - Good.
  • Collaboration & team skills - Good.
  • Analytical and problem solving skills - Good.

 

Salary:

$35,000.00 - $52,000.00

Personal Banking Associate

BMO Canada
Toronto
  Banking Full-time
  35,000  -  52,000
Application Deadline: 11/29/2024 Address: 100 King Street West   Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guid...
Learn More
Nov 22nd, 2024 at 13:07

TRAFFIC AGENT Full-time Job

City Of Toronto

Public Service   Toronto
Job Details
  • Posting Period: 22-NOV-2024 to 05-JAN-2025


Join us for a Traffic Agent Information Session!

Interested applicants are recommended to join us at our virtual and/or in person info sessions. You will have the opportunity to learn more about the role and working for the City of Toronto, ask questions related to the position, and find out more about the application process. We have two (2) dates for a virtual session and one (1) date for an in-person session. Please join which one is most convenient for you! Information will be the same at all three sessions.

 
Dates and Times:

Wednesday December 4, 2024 at 6:00 PM Eastern Time

Join link:
https://toronto.webex.com/toronto/j.php?MTID=m8501d8a2744f2a5a59c98a9a1d1974fe

 

Thursday December 12, 2024 at 6:00 PM Eastern Time

Join link:
https://toronto.webex.com/toronto/j.php?MTID=mc138092b34b16c99508290dcbfc83741

 

In Person Information Session:

Wednesday December 18, 2024 at 12:00 PM Eastern Time

Location: North York Civic Centre, 5100 Yonge St., COUNCIL CHAMBERS
 

Job Description:

 

The Traffic Agent will provide critical traffic control and congestion management for the City of Toronto's Transportation Services Division, by implementing traffic mitigation measures, as it relates to the public Right of Way and in accordance with the Highway Traffic Act and City of Toronto Municipal Code and related provincial legislation.

 

Major Responsibilities:

 

  • Implementing congestion management measures by directing traffic at intersections to ensure the safe and efficient movement of pedestrians, cyclists and motorists.
  • Directs the flow of traffic within the City of Toronto and ensures barricades and other measures are implemented to ease congestion and ensure the safety and security of the public for all modes of Transportation.
  • Provides in field active traffic management and educates the public on traffic operations at various projects not limited but including construction, signal activation and maintenance, events and critical intersections.
  • Provides traffic coordination, parking enforcement and responds to vehicle and pedestrian related emergencies or other emergencies that occur on the roadway.
  • Prepares and confirms details of incident reports as required.
  • Carries out the duties of a sworn Special Constable/Peace Officer, Provincial Offences Officer and agent in accordance with Canadian/Provincial/Municipal laws and established contracts, agreements, policies and procedures, etc.
  • Treats the public with respect and dignity and ensures compliance with AODA requirements.
  • Provides feedback that assists with developing and implementing traffic mitigation measures and background research. Provides a summary-in-brief with the outcome and forwards recommendations.
  • Ensures compliance with emergency preparedness measures and Occupational Health & Safety regulations.
  • Responds to emergencies affecting the safety of those on the highway (i.e. falling glass from buildings, fallen scaffolding on roadways, flying debris, collisions, etc.) and initiates the attendance of emergency responders when required.
  • Assists in the safe and timely movement of emergency vehicles through intersections.
  • Promotes compliance with the City of Toronto's by-laws and provincial statutes and educates members of the public of their responsibilities as they relate to the Right of Way.
  • Participates and/or leads the review of existing, and the development of new programs and processes related to the Right of Way.
  • Creates and Conducts educational programs and trains new staff.
  • Other administrative duties as assigned.

Key Qualifications: 

Your application must describe your qualifications as they relate to: 

 

  1. Post-secondary education in a related field or the equivalent combination of education, and training in the same or related field.
  2. Experience interacting and dealing directly in person with the public, service providers and/or staff, as well as via phone and email as required.
  3. Experience and/or equivalent educational courses in interpreting, applying or enforcing laws and by-laws e.g. Highway Traffic Act.
  4. Must possess and be able to maintain a current valid Ontario Class "G" Driver's License and the ability to obtain a City of Toronto driver's permit.


To be considered for a position as a Special Constable you must meet all the following criteria under the Community Safety & Policing Act (CSPA), 2019:

 

  1. Be a Canadian Citizen or Permanent Resident;
  2. Be at least 18 years of age;
  3. Be physically and mentally able to perform the duties of the position in regard to your own safety and the safety of the public;
  4. Be of good character.

 

Special hiring notes: 

 

  • Successful candidates are required to complete and pass Special Constable Training and all other mandatory training to be considered for this position.
  • Pass all testing mandated by the City of Toronto and the Community Safety and Policing Act.
  • As a condition of employment, selected candidates will be required to obtain and maintain Special Constable Status in accordance with any established agreement throughout their employment as a Traffic Agent.
  • Must be able to pass a background investigation for the purpose of obtaining Special Constable Status.
  • OACP Certificate of Results is an asset. For further information on obtaining OACP Certificate of Results for the City of Toronto please visit: https://oacpcertificate.ca/becoming-a-special-constable/
  • Full Traffic Agent hiring process is approximately 40 weeks.
  • The following steps are included in the Traffic Agent hiring process. Candidates need to be successful at all these steps to be awarded a position:
    • Initial application screening
    • Written assessment
    • Screening Interview
    • Fitness assessment (Shuttle Run, Pass Level of 5.5)
    • Interview
    • Reference checking (1 Current Supervisor, 1 Employment, 2 Character References)
    • Pre-screening (Initial Background Investigation)
    • Background investigation (requires submission of a Preliminary Background Questionnaire)
    • Issuing Conditional Job Offer Letters
  • Upon acceptance of Conditional Offer Letter, successful candidates must obtain their Special Constable status, process outlined below:
    • Special Constable Training
    • First Aid and all other Mandatory Training
    • Provincial & TPSB approval
    • Oath Taking
    • Final Approval
    • Achieved Special Constable Status
    • Assignment of Badge Number and Special Constable ID number
    • Maintain Special Constable status in accordance with Provincial Legislation and agreements
    • Completion of in-field training

You must also have:

 

  • Ability to stand for long periods of time in live traffic in various weather conditions including, but not limited to, snow, rain, cold, and heat.
  • Ability to work shifts (days, afternoons, nights, weekends and holidays).
  • Access to a personal vehicle to be used for work purposes.
  • Ability to use various tools and equipment related to the role including Personal Protective Equipment (PPE).
  • Ability to make independent decisions in the field under stressful conditions in a fast paced environment.
  • In-depth knowledge of, legislation, codes, and by-laws including: Highway Traffic Act, Municipal By-Law Enforcement Act, the Provincial Offences Act and Provincial Court Operations.
  • Familiarity with and knowledge of the Occupational Health & Safety Act, the Human Rights Code and related Orders including Accommodation for Ontarians with Disabilities Act.
  • General knowledge and understanding of the City of Toronto's technical standards, policies and practices related to permitted road activities.
  • Excellent interpersonal, written and verbal communication skills to provide a high-level of public service in responding to a variety of diverse situations (i.e. the public, emergencies, and law enforcement officials).
  • Ability to use good judgment, problem solving, and decision making skills to assess and resolve situations which may require negotiation to affect resolution in urgent, volatile, sensitive, contentious, emotional and/or intimidating situations.
  • Ability to use computer applications (e.g. Microsoft Word, Excel, for word processing and database management) to provide clear, timely and detailed documentation for investigations, enforcement activities, and incident response.
  • Ability to work independently and as part of a team.
  • Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.
  • Ability to work from various sites across the City of Toronto.

TRAFFIC AGENT

City Of Toronto
Toronto
  Public Service Full-time
  41.33  -  45.26
Posting Period: 22-NOV-2024 to 05-JAN-2025 Join us for a Traffic Agent Information Session! Interested applicants are recommended to join us at our virtual and/or in person info se...
Learn More
Nov 22nd, 2024 at 10:04

SUPPORT ASSISTANT B Full-time Job

City Of Toronto

Administrative Jobs   Toronto
Job Details
  • Posting Period: 22-Nov-2024 to 06-Dec-2024
  •  

Major Responsibilities:

 

  • Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data and the control and expedition of documents, data, revenues and cash.
  • Prepares and processes documents/statistical summaries/reports etc. Assesses and analyses data. Drafts and signs correspondence.
  • Checks work for accuracy and conformity with regulations, policy and procedures and corrects/resolves outstanding/incorrect items. Identifies issues and recommends solutions. Performs complex calculations.
  • Directs, coordinates, schedules and trains assigned staff. Checks/verifies work of assigned staff.
  • Operates office equipment and computers utilizing a variety of software packages, applying speed and skill. Prepares presentation material. Utilizes detailed layout and formatting.
  • Co-ordinates and maintains a complex record/retrieval system. Maintains supplies inventories.
  • Responds to e-mails, telephone and in-person inquiries from senior staff, the public, agencies and other levels of government utilizing in-depth knowledge of procedures, regulations and criteria.
  • Reviews, accepts or rejects material/applications from the public, ensuring all criteria have been met.
  • Monitors reconciliations and processes/checks financial payments. Assists with budget administration for unit.
  • Co-ordinates meetings, events and schedules. Takes/transcribes minutes.

Key Qualifications:

Your application must describe your qualifications as they relate to:

 

  1. Experience working in a front-line, highly demanding customer service-oriented environment, performing various clerical and administrative tasks.
  2. Experience utilizing case management systems (e.g. Licensing System, Salesforce, etc.) and a range of office equipment to support the division's core requirements.
  3. Considerable experience using a variety of software packages such as Microsoft Office Suite (i.e. Word, PowerPoint, Excel and Outlook) to create and format documents, reports, charts, spreadsheets and POS/bank reconciliations.
  4. Experience reviewing personal and corporate documents of a sensitive nature for the purpose applications and data entry both in-person and online, in hardcopy and digital format.

 

You must also have:

  • Excellent interpersonal skills with the ability to provide a high level of customer service and respond to email, telephone and in person inquiries in an efficient, discreet and diplomatic manner.
  • Excellent organizational, analytical and multitasking skills with the ability to set priorities, co-ordinate a diverse workload, meet tight deadlines and assess priorities while working with minimal supervision.
  • Excellent problem solving and decision-making skills with the ability to handle and resolve difficult situations in a professional manner.
  • Excellent keyboarding, proof reading and data entry skills with emphasis on volume and accuracy.
  • Ability to work in a high pressure, high volume, team environment and carry out instructions with minimal supervision.
  • Ability to work in a customer service-oriented environment, dealing directly with the public, including handling customer inquiries in person, by telephone and in writing.
  • Ability to write in a clear, concise and legible manner.
  • Ability to exercise independent judgment and discretion in dealing with confidential operational matters.
  • Ability to compile financial data and statistical summaries and to balance documents.
  • Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces. 
  • General knowledge of court proceedings, tribunal process and procedures. 
  • Knowledge and understanding of relevant bylaws (e.g. Toronto Municipal Code Chapter 547) and other government legislations, regulations, policies, practices and procedures.

SUPPORT ASSISTANT B

City Of Toronto
Toronto
  Administrative Jobs Full-time
  33.34  -  36.55
Posting Period: 22-Nov-2024 to 06-Dec-2024   Major Responsibilities:   Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data...
Learn More
Nov 22nd, 2024 at 10:02

Heavy Equipment Operator (Tractor Trailer Driver) (AZ Licence Required) Full-time Job

City Of Toronto

Maintenance & Repair   Toronto
Job Details

Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as a Heavy Equipment Operator (HEO) position within our Solid Waste Management Services.

 

 Major Responsibilities:

 

  • Operates heavy motorized equipment in a safe and efficient manner
  • Operates powered vehicles and equipment, including rubber-tired and track-type front end loaders, backhoes, gradalls, roll-off trucks and tractor-trailers
  • Secures open top trailers using straps, ratchets and crank handle to secure tarps
  • Maintains vehicles in a clean and tidy condition and makes daily inspection, reports defects and maintains a Driver's Log, as required by the HTA and City policies
  • Directs activities and may provide work direction to other staff
  • Assists workers in various Transfer Station functions, including, but not limited to, loading and unloading of trailers, hook-up, cranking landing gear, and opening and securing trailer doors, etc.
  • Shunting of tractors and trailers at Transfer Stations
  • Installs or assists in installing equipment attachments
  • Performs other related work as assigned

 

Key Qualifications:

 

Your application must describe your qualifications as they relate to:

 

  1. Must possess and be able to maintain a valid Province of Ontario, Class "A" Driver's License (with "Z" endorsement), and must qualify for the City's Equipment operating permits and requirements.
  2. Recent experience and demonstrated ability in the operation of tractor-trailers, rubber tire articulated loaders, track loaders and back hoe generally as outlined in the responsibilities.
  3. Ability to operate tractor trailers equipped with manual transmissions or automatic transmissions.

 

You must also have:

 

  • Ability in the operation of construction/utility equipment, front-end loaders, heavy trucks, generally as outlined in the responsibilities.
  • Knowledge and ability to perform running repairs on equipment, calibrate onboard weighing system and to maintain equipment and/or vehicle in operation in a clean, tidy and safe condition.
  • Familiar with the Occupational Health and Safety Act and regulations that apply to this work and Provincial and City Traffic Laws and regulations for the safe performance of his/her duties and responsibilities.
  • Ability to orient new staff on assigned vehicles/equipment.
  • Ability to use or learn to use technical devices related to the position.
  • Ability to communicate in relation to the job duties and deal courteously with the public.
  • Must be available to work shift/weekend/overtime/on call duty, rotating shifts and emergency situations.
  • Must be able to follow instructions, work independently or in a group.
  • Ability to maintain accurate records and to communicate effectively verbally and in writing.
  • With the appropriate safety precautions, must be able to tolerate dusty, noisy, and odorous conditions.
  • Must be physically capable of performing the required duties and be able to work in all weather conditions.
  • Must be willing to take training and upgrading as required.

 

We thank all applicants and advise that only those selected for further consideration will be contacted

Heavy Equipment Operator (Tractor Trailer Driver) (AZ Licence Required...

City Of Toronto
Toronto
  Maintenance & Repair Full-time
  31.97
Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most liv...
Learn More
Nov 22nd, 2024 at 10:01

Principal Architect Cyber Security Full-time Job

Canadian Tire Corporation, Limited

IT & Telecoms   Toronto
Job Details

What you’ll do:

 

Reporting to the VP, CISO, the Principal Architect – Cyber Security plays a key role in the operation and continuous evolution of the architecture practice within Canadian Tire. This role will be responsible for owning and applying the architectural framework for all cyber security capabilities across the organization based off industry best practice and tailored to Canadian Tire needs.

The Principal Cyber Security Architect works closely with leadership and enterprise architecture to establish, maintain and socialize the cyber security capability strategy. The Principal Architect will enforce Canadian Tire architecture principals and own the Cyber Security capabilities model within IT and across the enterprise.

 

  • Ensure the overall Canadian Tire architecture practice is maintained and is effective in achieving required outcomes

  • Be an advocate for modern approaches to cyber security challenges within the enterprise

  • Act as a resource for teams looking for deeper clarity, potential solutions, or recommendations for meeting unmitigated security requirements

  • Review existing environment standards, designs, tools, and services to determine areas of weakness, inconsistency, or exposure to establish roadmap for remediation and maturity

  • Lead or participate in design exercises to translate Canadian Tire cyber security strategy and requirements into actionable solutions

  • Provide consultation at all levels across the enterprise as a sought-out expert in Cyber Security domains

  • Build credibility and communicates effectively with C-level stakeholders

  • Foster and build needed relationships with senior stakeholders to align Cyber Security strategy to business needs, drive adoption of integrated security services and embed security throughout the processes of the organization

  • Utilize strong interpersonal, communication and influencing skills to build credibility and collaboration, including developing effective cross-organizational and vendor relationships

 

What you bring:

 

  • 10+ years experience in a large technology environment with progressive architectural leadership roles, preferably with exposure to retail or banking sectors, with 5+ years focused on Cyber Security

  • Experience in developing and operating an architecture practice at scale with strategic accountabilities, both short and long term

  • Extensive experience with Azure cloud solutions

  • Experience in leading strategic planning towards key outcomes for multi-year risk and maturity-based outcomes

  • Formal training in an architectural framework (such as TOGAF or SABSA)

  • Strong background in the implementation and operation of a wide range of security technologies spanning on premise and cloud environments

  • Advanced Cyber Security qualifications are desired (CISSP, CISM, CISA, CRISC, CCSP, CCSK)

  • Experience working with NIST CSF, PCI-DSS, MITRE ATT&CK Framework and others

  • Experience influencing and participating in SAFe agile delivery practices

 

Hybrid

 

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

Principal Architect Cyber Security

Canadian Tire Corporation, Limited
Toronto
  IT & Telecoms Full-time
What you’ll do:   Reporting to the VP, CISO, the Principal Architect – Cyber Security plays a key role in the operation and continuous evolution of the architecture practice within...
Learn More
Nov 21st, 2024 at 13:32

RESEARCH ANALYST 1 Full-time Job

City Of Toronto

IT & Telecoms   Toronto
Job Details

As a Research Analyst 1, you will be joining a team in the Economic Development and Culture Division that supports the economic and culture research and data analysis for the Division, including coordination of the Division's response to external and internal research inquiries, publication and presentation of economic and cultural information, and maintenance of associated databases and economic models.

 

Major Responsibilities:
 

  • Conducts research on topics involving collection of information from sources such as Statistics Canada, other government agencies and departments in Canada and elsewhere, non-governmental agencies, real estate associations and other private data suppliers.

  • Collects, analyzes, evaluates, and interprets information/findings to develop recommendations for improvement to existing departmental projects, policies and services and in the development of theories, concepts and objectives for new departmental projects, policies and services.

  • Writes reports for council based on research, documents findings, supporting data, recommendations, and theories. Prepares and co-ordinates briefs and summary reports, on subjects such as legislative changes, research information and implications of findings.

  • Identifies and evaluate appropriate internal and external demographic, geospatial, and qualitative data sources needed to respond to research objectives, using geospatial mapping, statistical and data analysis software such as Power BI, Excel, Tableau, ArcGIS/QGIS, SAS.

  • Prepares and presents materials such as briefing notes and data to support economic development and culture issues using a range of analytical techniques, including geographical, statistical economic and scientific, to support the clear and legible communication of analysis, recommendations, and concepts.

  • Provides analytic and research support to other Divisions, Councillors, task forces and committees as well as other economic development and culture agencies by locating and analyzing information requested.

  • Responds to internal and external inquiries around social, cultural and economic indicators about key topics related to the city.
     

Key Qualifications:

 

  1. Post secondary education in Data Analytics, Social Sciences, Economics, Geography, Applied Sciences, Business, Statistics or Public Policy, or an equivalent combination of education and experience.

  2. Considerable experience working on research projects involving qualitative and quantitative data collection analysis, and policy analysis and developing impact evaluations.

  3. Considerable experience in utilizing computerized systems, statistical software, business intelligence and analytics software (e.g. ArcGIS/QGIS, SAS, Tableau, PowerBI).

  4. Considerable experience creating and presenting research and data analysis to different audiences.

 

You must also have:

 

  • High proficiency in utilizing Microsoft Office Software including Excel, Word, and PowerPoint.

  • Excellent business writing, presentation, and organizational skills.

  • Well-developed oral and written communication skills with the ability to communicate effectively with all levels of staff within the organization and provide excellent customer service.

  • Excellent critical thinking skills.

  • Ability to draw conclusions from data that may be contradictory and ambiguous, including the ability to determine what is most relevant, analyze the data and prepare briefs.

  • Attention to detail and enjoy working with data.

  • Ability to carry out multiple tasks and work effectively independently and in a team environment.

  • Sound judgement and ability to handle matters of a confidential and/or sensitive nature.

  • Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

RESEARCH ANALYST 1

City Of Toronto
Toronto
  IT & Telecoms Full-time
  43.58  -  47.75
As a Research Analyst 1, you will be joining a team in the Economic Development and Culture Division that supports the economic and culture research and data analysis for the Divis...
Learn More
Nov 21st, 2024 at 12:55

ADVISOR STRATEGIC WORKFORCE DEVELOPMENT Full-time Job

City Of Toronto

Human Resources   Toronto
Job Details

The City's Seniors Services and Long-Term Care division supports Toronto seniors and residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services. Vulnerable individuals who reside in the community are supported through adult day programs, supportive housing services, tenancy support and homemakers and nurses services. CareTO is our brand for the culture change we are investing in for the City's directly operated long-term care homes (https://www.toronto.ca/community-people/housing-shelter/rental-housing-tenant-information/finding-housing/long-term-care-homes/careto/). The division's values - Compassion, Accountability, Respect and Excellence - shape our organizational culture, our priorities, and the experiences of all those who live, work, volunteer and visit.

 

Reporting to the Manager, Program & Strategic Support, the Advisor, Strategic Workforce Development will provide leadership to workforce planning and development strategies and activities for the Seniors Services and Long-Term Care division.

Major Responsibilities:

  • Implements detailed plans and recommends policies/procedures regarding program specific requirements.

  • Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.

  • Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.

  • Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.

  • Leads the planning, design and implementation of programs, special projects, procedures and policies to improve the strategic and operational effectiveness of the division, including strategic management, performance measurement and change management.

  • Leads projects and supervises staff on the execution and completion of assigned projects (i.e. defines purpose, objectives, project activities, milestones and deliverables, monitors work performance and tracks progress to ensure project goals and timelines are met).

  • Leads the design or modification of business processes for administering the delivery of service and tracking the cost and effectiveness of service delivery and develops strategies to improve performance, service delivery and customer service.

  • Conducts statistical data analysis on various strategic, operational and financial measurements, and reports on trends and findings, and makes appropriate recommendations.

  • Provides input in determining key performance indicators of the effectiveness and efficiencies of service delivery and design processes to track those indicators.

  • Identifies options and recommends business processes, policies and protocols regarding program specific requirements to improve efficiency and effectiveness.

  • Identifies issues and gaps, undertakes research, analysis, benchmarking, cost benefit analysis, etc. and makes recommendations on the effectiveness of various options to address the issues and gaps.

  • Prepares reports for management, supporting recommendations on changes in business methods and processes including appropriate staffing levels, resource allocation, etc.

  • Provides strategic advice, guidance and assistance to all levels of divisional management and staff on developing project plans, scope, terms of reference, project teams, etc.

  • Participates as a team member supporting complex organizational and management change initiatives.

  • Formulates the development of frameworks, tools, processes, evaluation mechanisms, and training resources that support management decision-making and control.

  • Oversees the design, development, coordination, implementation, delivery and evaluation of organizational development programs and initiatives that meet the division's workforce needs.

  • Conducts staff development & training needs assessments.

Key Qualifications

  1. Post-secondary education in a professional discipline pertinent to the job function combined with relevant management training and experience, or the equivalent combination of education and experience.

  2. Considerable experience in assessing organizational needs and requirements for workforce development in a major unionized public, health or social service organization by proactively identifying client needs and initiating, coordinating and managing the implementation of solutions.

  3. Considerable experience in developing and leading ‘end to end’ solutions to address current and emerging workforce planning and development issues and challenges.

  4. Experience coaching, motivating, guiding and training staff and management in a client focused environment,

  5. Considerable experience with using a variety of software packages including Microsoft Office (e.g. Word, Excel, PowerPoint).

  6. Strong verbal and written communication skills, including the ability to prepare policies, reports, workplans, presentations and other materials as required.

  7. Excellent leadership and interpersonal skills to deal effectively with staff, all levels of management and other stakeholders.

  8. Highly developed strategic, organizational, analytical and conceptual thinking skills with the capacity to understand complex workforce management issues, performance measures, as well as the ability to respond to emerging issues.

  9. Able to work independently and collaboratively, inclusively, and effectively as part of a team to produce high-quality work.

  10. Considerable knowledge of employment legislation, organizational policies and procedures and collective agreements.

 

As a condition of employment with the Seniors Services and Long-Term Care Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Fixing Long-Term Care Act, 2021 (O.Reg. 246/22).

ADVISOR STRATEGIC WORKFORCE DEVELOPMENT

City Of Toronto
Toronto
  Human Resources Full-time
  102,155  -  135,815
The City's Seniors Services and Long-Term Care division supports Toronto seniors and residents in long-term care homes to have the healthiest, most fulfilling lives possible throug...
Learn More
Nov 21st, 2024 at 12:53

Building Operator 1 Full-time Job

City Of Toronto

Maintenance & Repair   Toronto
Job Details

Major Responsibilities:

  • Performs assigned skilled and semi-skilled tasks in the installation, operation and repair of mechanical and electrical equipment and repairs required in connection with general building maintenance
  • Operates a computerized Building Automation System (BAS) to manage/control Building Systems
  • Performs general maintenance work in connection with mechanical and electrical equipment, building services and facilities
  • Maintains a preventative maintenance program and records
  • Operates air conditioning equipment including centrifugal chillers and cooling towers
  • Performs plumbing repairs not requiring the services of a tradesman
  • Effects minor repairs to building equipment and fixtures
  • Performs related maintenance work as assigned including the use of ladders and scaffolding
  • Assists tradesman as required
  • Performs other related work as assigned
  • May be required to work shifts (days, afternoons, midnights and weekends)

 

Key Qualifications:
Your application must describe your qualifications as they relate to:

  1. Must have completed secondary school and possess a technician qualification in a building trade or equivalent combination of education and experience.
  2. Experience in the maintenance and operation of large computerized commercial buildings.
  3. Experience in air distribution systems as related to modern air conditioning systems.
  4. Experience in the maintenance of pumps and large air handling equipment.
  5. Must possess and be able to maintain a valid Province of Ontario Class “G” Driver’s License and must qualify for the City’s equipment operating permits and requirements.

 

You must also have:

  • Thorough knowledge of the operation and maintenance of heating boilers, chemical treatment of chilled and hot water systems, building electrical systems, UPS power systems, fire safety equipment and fire suppression systems.
  • Knowledge of automatic heating and cooling controls including pneumatic systems.
  • An ability to read blueprints.
  • An ability to read and perform tasks outlined in technical manuals and publications.
  • An ability to maintain effective working relations with other staff.
  • An ability to communicate effectively, both verbally and in writing.
  • The ability to work all shifts for a 24/7 building operation.

 

 

NOTE: It is a condition of employment with the Corporate Real Estate Management Division to pass and maintain a Police Security clearance for any Toronto Police Services locations.

Building Operator 1

City Of Toronto
Toronto
  Maintenance & Repair Full-time
  33.13
Major Responsibilities: Performs assigned skilled and semi-skilled tasks in the installation, operation and repair of mechanical and electrical equipment and repairs required in co...
Learn More
Nov 21st, 2024 at 12:47

Senior Software Engineer (Reactjs/Nodejs) Full-time Job

Scotiabank

IT & Telecoms   Toronto
Job Details

Contributes to the overall success of the Online Digital Banking in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.

 

Is this role right for you? In this role you will:

 

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.   
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Champions a high-performance environment and contributes to an inclusive work environment.

 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

 

  • Full Stack developer with 8+ years of progressive experience working in the IT industry in roles like developer and team lead.
  • Current on industry best practice and secure coding
  • Analyze and oversee the team’s development efforts working towards successful code delivery.
  • Provide technical leadership to teammates through coaching and mentorship.
  • Maintain high standards of software quality within the team by establishing good practices and habits.
  • Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain different applications.
  • Design, develop, and unit test applications in accordance with established standards.
  • Work with Delivery Leads and BSA’s to articulate efforts and compile estimates.
  • Expert level experience in the following technologies: Javascript / ReactJS / NodeJS
  • Deep knowledge of HTML / CSS / SASS (BEM, OOCSS, SMACSS, CSS3 Animations, Semantic HTML)
  • Extensive experience in designing and developing enterprise grade software.
  • Excellent verbal and written communication skills coupled with strong interpersonal and problem-solving skills.
  • Time management skills with the ability to handle multiple assignments.

 

What's in it for you?

 

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

 

Work arrangements: Hybrid

 

#LI-Hybrid

#BFUTR

Senior Software Engineer (Reactjs/Nodejs)

Scotiabank
Toronto
  IT & Telecoms Full-time
Contributes to the overall success of the Online Digital Banking in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s...
Learn More
Nov 20th, 2024 at 21:49

Administrative Assistant Full-time Job

Scotiabank

Administrative Jobs   Toronto
Job Details

As an Administrative Assistant, you will be primarily responsible for working with Financial Planners to support the development of new wealth management business acquisitions and relationships in target markets.  Within this partnership model, you are an essential resource in the successful execution of day-to-day operational activities including, providing timely support, and delivering exceptional client experiences.  In addition to enabling the growth and servicing of the Financial Planners client-base, you will be responsible to support and contribute to a national Administration team.      

 

Is This Role Right for You?

 

The Scotia Financial Planning Team (SFP) is looking for a dynamic self-starter who embraces a team environment and shares our passion to helping each and every client realize their financial dreams!  The Administrative Assistant is an excellent opportunity to be part of a vibrant, enthusiastic, and high-energy team. 

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Responsible to execute on capacity enablers (National Practice Standards) for Financial Planner to grow their business portfolios.
  • Support operational excellence through the execution of day-to-day administrative tasks and activities. 
  • Influence a service excellence culture through the delivery of exceptional client experiences.
  • Be a Trusted Business Partner; build cross-functional partnerships to optimize business outcomes.
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day tasks, activities, and decisions.
  • Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
  • Champions a high-performance environment and contributes to an inclusive work environment.

 

Do You Have the Skills?

  • Self-motivated and disciplined with solid organizational and effective task prioritization skills.
  • Strong processing and inputting skills coupled with a high attention to detail and follow-through capabilities.
  • Outstanding interpersonal, communication and listening skills (empathetic skills).
  • Ability to build rapport, establish trust and communicate effectively.
  • Ability to work in a faced-paced dynamic environment along with multiple partners and stakeholders to achieve shared objectives.
  • Excellent team player with the ability to work independently.
  • Possess a growth mindset, which involves having the desire to continuously develop skills, knowledge and experiences through active learning and curiosity.
  • Solid understanding of the investment sales process, gained through experience in financial planning/sales role, and familiarity with the interrelationships among people, products, processes, and technology.
  • Post-secondary degree in business or a related field, or equivalent working experience.  
  • Mutual Fund License is required.
  • Bilingual in English and French is an asset.

 

What’s In It for You?

 

  • You’ll be part of an inclusive and collaborative working environment that encourages creativity, curiosity and celebrates success.
  • You’ll have the ability to make a lasting impact on clients.
  • You’ll have the opportunity to make a significant impact, as you will contribute to revenue generation and growth.
  • You’ll work with and learn from a diverse and talented team of administrative assistants, leading Financial Planners, and successful Sales Leaders.
  • Supportive environment with coaches that are inspired to help you exceed your goals.
  • Primarily work from home role with a mix of in-office work as required by business needs.

Administrative Assistant

Scotiabank
Toronto
  Administrative Jobs Full-time
As an Administrative Assistant, you will be primarily responsible for working with Financial Planners to support the development of new wealth management business acquisitions and...
Learn More
Nov 20th, 2024 at 21:48

Lead Software Engineer Full-time Job

Royal Bank Of Canada

IT & Telecoms   Toronto
Job Details

Ownr is on an ambitious mission to help Canadian entrepreneurs start and grow their businesses. We are building a platform that takes the difficulty out of registering and maintaining sole proprietorships and corporations, letting our incredible business owners save time and money to focus on what matters - building their business. We’ve already helped start over 150,000 companies, and we’re just getting started. Being a part of RBCx Ventures, we are a unique type of business. We chart our course developing the technology our clients need, delivering frequently and continually improving our applications and processes. At the same time, we have direct access to the technical resources, expertise and opportunities of one of the world’s leading financial institutions.

 

We are looking for a talented leader and passionate team player to join the Ownr team as a Lead Software Engineer. You’ll play a big part in building our platform's next evolution as we provide extensive new capabilities to business owners, working alongside a close-knit group of fun and ambitious engineers, product managers, and designers. Your experience will contribute to the functionality, reliability, and delivery of our fast-moving Node/React-based application, leveraging the latest JavaScript-based tooling, best practices and various technology responsibilities. As part of a growing team, you will have daily opportunities to lead and mentor other developers, exercising your skills as a well-rounded cross-functional contributor and technical leader in an enterprise environment.

 

The Opportunity

  • You’ll have visibility into and influence over all parts of the technology stack and enjoy a high degree of autonomy in your work.

  • You’ll have a clear view of the product roadmap, the business’s long-term vision, and the opportunity to contribute to how we can achieve both of them.

  • You’ll work with an extremely committed team of colleagues constantly challenging each other.

  • You’ll contribute to planning, designing, developing, deploying, monitoring, and maintaining significant portions of the software that support our users, including the system infrastructure.

  • You’ll have the chance to provide and receive feedback from your peers, get coaching from more experienced engineers, and provide coaching to other developers within the team and the broader organization.

  • You’ll use modern tooling throughout, whether that’s something currently part of our stack or something new that you assess needs to be added to reliably deliver the desired user experience. A snapshot of what’s currently in use:

    • Web client: React, Styled Components

    • Web server: NodeJS, JavaScript, TypeScript, Express

    • DB: PostgreSQL

    • Infrastructure: Heroku and AWS (services include RabbitMQ, Redis, s3, etc.)

    • CI/CD: CircleCI and Github Actions

    • Testing frameworks: Jest, React Testing Library, Cypress

 

About you

  • You have 4+ years of experience using JavaScript to build real-world applications, preferably public-facing.

  • You have experience building, monitoring and maintaining highly available, scalable, and resilient software.

  • You’re curious and naturally invest energy into learning new technologies, techniques, and interpersonal skills that help improve your productivity and happiness and those around you.

  • You’ll take responsibility for finding opportunities to improve our technology in any feature you work on iteratively, and you'll make paying down technical debt a habit.

  • You’re a creative problem solver who can develop a plan, take ownership of tasks, and are outcome focused.

  • You’ll work to empathize with the software’s users and understand their challenges, whether they are fellow developers, immediate team members, or entrepreneurs who rely on us to support their businesses.

  • You’re passionate about mentoring and coaching other engineers and have a practiced ability to spot when help is needed and tactfully provide guidance to get things unstuck.

  • You behave proactively and drive the solution when facing unforeseen challenges and complexity in your projects to meet the overall goals.

  • You have significant production JavaScript experience and have formed explicit opinions about how different development patterns and practices can negatively and positively impact your ability to be productive in a codebase and, by extension, the reliability of a business software platform.

  • You understand web/application security and the importance of data privacy.

  • You have excellent spoken and written communication, time management, and project management abilities.

  • You are comfortable asking questions and speaking up to help us continuously improve our practices and processes.

 

What do you need to succeed?

Must have:

  • 4+ years of solid hands-on programming experience, with a sizable portion in JavaScript, TypeScript, GraphQL, React, CSS, and Postgres.

  • Experience leading development teams, mentoring junior developers, and working with non-technical stakeholders.

  • Experience writing automated tests, from unit tests to end-to-end tests, and have some knowledge of JavaScript-based testing frameworks.

  • Experience with source control (e.g. Git + Github) and modern software delivery techniques and tools, including pull requests.

  • Experience with DevOps best practices and some experience in setting up and configuring cloud computing infrastructure.

  • Experience building production systems and understanding the deployment, monitoring, and security best practices required to run production software. 

  • Experience in developing for Cloud Agnostic Architecture

 

Nice to have:

  • Experience working with various development workflows and methodologies, with an understanding of the benefits and drawbacks of different ways of working

  • Post-secondary degree or diploma in a computer or software design-related program.

  • Experience working with Heroku or AWS

 

What’s in it for you?

We thrive on the challenge to be our best and work together to help our clients thrive and communities prosper. Here is what you can expect if you join our team:

  • Work in an agile, collaborative, and high-performing team

  • The opportunity to do challenging work and take on progressively larger responsibilities

  • Ability to make a difference and lasting impact

  • Leaders who support your development through regular coaching

  • The opportunity to interface with senior-level executives from many different parts of the organization

  • A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits

 

About Ownr

At Ownr, we have helped thousands of Canadians establish their businesses. As we redefine the entrepreneurship landscape, we take pride in simplifying what it takes to be a business owner. We're on a mission to become the leading platform for entrepreneurship in Canada, and it takes an entire team to build something big. So join our team and discover how we can help entrepreneurs realize their dreams.

 

 

About RBCx

RBCx pursues big, bold ideas and leverages RBC’s extensive experience, networks, and capital to help shape what’s next. Our four pillars – Banking, Capital, Platform, and Ventures – combine to support tech businesses of all sizes and stages, making us the go-to backer of Canadian innovation. Our people are our most valuable assets, so we invest deeply in ensuring RBCx isn’t just a place to work but a place to belong.

 

#Ll-Hybrid

#Ll-POST

#RBCx

 

 

 

Job Skills

Agile Methodology, Agile Methodology, Amazon S3, Application Development, Application Integrations, Application Maintenance, AWS Deployment, Cascading Style Sheets (CSS), CircleCI, Core JavaScript, Creating Actions, Cypress.Io, Cypress.io Testing Framework, Database Queries, Database Schema Design, Detail-Oriented, Enterprise Application Delivery, Express.js, GitHub, Git Repository, GraphQL (Query Language), Group Problem Solving, Heroku, JavaScript, JavaScript API {+ 16 more}

 

 

 

Additional Job Details

Address:

WATERPARK PLACE, 20 BAY ST:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-04-17

Application Deadline:

2024-12-24

Lead Software Engineer

Royal Bank Of Canada
Toronto
  IT & Telecoms Full-time
Ownr is on an ambitious mission to help Canadian entrepreneurs start and grow their businesses. We are building a platform that takes the difficulty out of registering and maintain...
Learn More
Nov 20th, 2024 at 12:23

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