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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

As a member of the team, you will be responsible for performing tasks, such as mailroom sorting and machine operation, high and low speed mail opening and scanning, exceptions processing and similar activities. 

Requirements: 

• Ability to work in fast paced environment
• Previous experience in mailroom operations
• Experience with multi-tasking
• Attention to detail and organization skills
• Performs clerical task functions as needed
• Able to lift upto 50lbs.
• Able to stand for extended periods of time
• Must be PC literate and be proficient with email, internet, MS Office, including Excel, Outlook & Word

Be part of the future 

Looking for a hybrid role? We have the job for you! Our employees in hybrid roles can alternate between work from home & onsite in the office with the details to be determined, based on business needs.

The team:

Global Technology Enterprise Platforms (GTEP) is a key technology division of Scotiabank, providing critical infrastructure solutions and support to the bank globally and employing approximately 2000 full-time employees and contractors, across 15 countries.

Our inaugural Strategic Portfolio Office (SPO)’s FinOps team for GTEP is mandated to help our internal stakeholders maximize value and achieve more with their cloud investments.

The role:

You will be an integral part of our Cloud FinOps team, with a responsibility for turning cloud data into actionable insights for application teams through effective reporting designed to a drive a culture of cost optimization and efficiency across all aspects of our cloud investment. Leveraging your deep knowledge of cloud and cloud datasets, you don’t shy away from asking the hard questions.

Is this role right for you?

• You enjoy building & defining technical and financial visibility; as well as operation tooling for our cloud platforms, working with our Data Office.
• You excel at identifying and surface opportunities for cost optimization and efficiencies by analyzing consumption and spend patterns.
• You are keen at being a key advisor to end users on the data that FinOps provides, and, as well, the expected outcomes of insights and recommendations.
• You are eager to be that visible evangelist promoting FinOps principles, best practices, and culture to increase the ability to understand cloud spend and optimization opportunities.
• You aim to be acutely aware of cloud spend footprint and detect any unusual consumption.
• You can utilize the Azure/GCP cost datasets to innovate data analysis that helps the organization better understand and react to cloud spend.
• You are ready to develop & maintain automated chargeback and workflows to streamline chargeback processes and improve efficiency.
• You shine at understanding data analytics needs and identifying high-impact opportunities to improve the chargeback process and implement sound analytics solutions and capabilities.
• You excel at turning data into valuable and actionable insights, managing, and optimizing data retrieval, administration, and automation.

Do you have the skills that will enable you to succeed in this role?

• You possess strong communication (verbal/written) skills to convey technical information to both technical and non-technical audiences. The same in Spanish is an asset.

• You can demonstrate professional working experience with Microsoft Azure and/or GCP & its inherent native tools, including Cost Analysis and the backend cost datasets.
• You have at least 3+ years of professional working experience with Cloud capacity forecasting, cloud cost optimization techniques, and GCP/Azure services.
• You have at least 2+ years of professional working experience in building related practices for data ingestion, reconciliation, validation and visualization.
• You have at least 2+ years of professional working experience in driving the adoption of dashboards and dataflows that we will build for application teams to understand their consumption and costs.
• You can demonstrate familiarity with Application Programming Interface (APIs), User Interface (UIs), and automation scripting for cloud environments.
• You are self-motivated, independent, and a strategic/conceptual thinker.
• You possess exceptional analytical skills & problem-solving capabilities.

• You can adapt to working in a fast-paced, collaborative team environment.
• You must have attention to detail and a commitment to delivering high-quality results.
• Post-secondary education in Finance, Business, Mathematics, Computer Science, or in a technology related discipline.
• Completion or enrolment to complete a FinOps Certified Practitioner or FinOps Certified Professional would be beneficial to your candidacy.

What's in it for you?

• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We foster an environment of innovation and continuous learning.
• We care about our people, allowing them to design how they work to deliver amazing results.
• We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.

• As a part of our Hybrid Work Model, when required to be onsite, our primary office in Scarborough is:

• Renovated with a design focus on enabling collaboration through both environment and technology.
• Furnished with an onsite cafeteria that serves hot foods (breakfast & lunch), salads, sandwiches, snacks & hot/cold drinks.
• Our lounges have TV’s, fridges, microwaves, complimentary hot beverage stations & water dispensers.
• Minutes from the 401 & DVP. Free onsite & offsite employee parking. Charging stations for electric vehicles onsite.
• Accessible by TTC bus from Eglinton subway station on Line 1 or from Warden subway station on Line 2 or from Kennedy station on Lines 2/3.  When it begins to operate, the Eglinton Crosstown Light Rail Transit’s Birchmount stop is steps away.
• Kennedy GO Station on the Stouffville line & Scarborough GO Station on the Lakeshore East line, with connecting TTC buses, can get you to this worksite.

The Team
The Global Identity & Access Management organization is responsible for setting the strategy and roadmap for Identity and Access Management (IAM) and defining, delivering, operating and governing security controls pertaining to IAM across Scotiabank globally.  This includes Identity Lifecycle Management, centralized provisioning of workforce identities, access governance, certification of workforce identities and accounts, management of privileged access, authentication including Multi-Factor Authentication and Single Sign-On, as well as the selection and integration of IAM solutions.

The Role
We are looking for an experienced IAM Architecture and Engineering Director to join our organization. As the director, you will be responsible for providing direction, oversight and strategic management of Scotiabank's portfolio of global IAM solutions. The director is accountable for delivering complex solutions against IAM roadmap covering solution architecture & design, development & integration to ensure the utmost security and efficiency in access control. The director is also accountable for maintaining IAM systems to ensure systems resiliency and currency. 

Is this role right for you?

• You possess a visionary and strategic leadership while inspiring team of IAM architects and engineers to embrace your vision and be best in class team responsible for implementing and maintaining IAM solutions.
• You thrive in providing strong leadership and driving employee empowerment and a high degree of engagement.
• You excel in overseeing the architecture and design of identity solutions for the enterprise in a large and distributed environment.
• You excel in delivering complex projects providing global, innovative solutions that improve IAM.
• You excel in managing IT design, development and support teams to support the enablement of IAM capabilities. 
• You excel in the assessment and selection of IAM technologies and integration partners.
• You excel in relationship, stakeholder management and influencing and negotiation skills, effective at all levels up to senior executives.
• You can efficiently perform management tasks including incident response and escalations; vendor & contract management; infrastructure management and service resiliency; and service ownership.
• You enjoy challenges of working on different types of projects (from large complex to simple).
• You collaborate with various business lines, IT support functions and Cyber Security functions to ensure IAM meets business needs.

Do you have the skills that will enable you to succeed in this role?

• You have 10+ years of experience architecting, developing, integrating, implementing and managing complex solutions and large IT teams.
• You have proven experience of the IAM industry and expert understanding of IAM technologies including Virtual Directory Services (VDS), Single Sign-On (SSO), Active Directory Federated Services (ADFS) and Active Directory (AD) platforms, Identity and Access Governance (IAG), Identity Providers (IDP), Identity Provisioning, Adaptive / Biometric Authentication, Multi-Factor Authentication (MFA), Role-Based Access Control (RBAC), and Cloud IAM.
• You demonstrate strong knowledge of modern IAM protocols (such as SAML 2.0, OIDC, OAuth 2.0, SCIM), and frameworks (such as FIDO 2.0).
• You have working experience with DevOps pipelines and tools, and strong knowledge of SDLC (define, design, build, test and deploy) practices.
• You have experience with program delivery including planning and estimation.
• You possess excellent people leadership managing 20+ team members and advanced communication (verbal/written/presentation) skills to deliver strong business-focused presentations. Spanish is an asset.
• You have Bachelor’s degree in Computer Science, Information Security, or related field (Master’s preferred).
• You have expertise in cybersecurity best practices and understanding of compliance standards (e.g., NIST, ISO 27001)
• Experience with Agile Delivery and the role of a product owner would be an asset.
• Certification(s) (CISSP, CISM, CCSP) would be an asset(s).

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates don’t need experience, training will be provided
Security and safety: Bondable

Physical Requirements:

• The candidates should be comfortable working in a fast-paced environment

Other Requirements:

• The candidates should demonstrate flexibility in their approach to work

• The candidates should be team players, collaborating effectively with others

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to operate a cash register
• The candidates should be able to process money, cheques, and credit/debit card payments
• The candidates should be able to scan items
• The candidates should be able to receive payment for goods or services
• The candidates should be able to stock shelves and clean the counter area
• The candidates should be able to greet customers
• The candidates should be able to provide customer service

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

What does it mean to join our Rogers Team?

At Rogers, our retail team is the heart of our success.  Our Sales Associates are outgoing and approachable team members who understand that our customers rely on technology to enhance and simplify their lives and stay connected.  We are excited to show customers how our latest products and services can help, delivering best in class customer experiences in our retail stores

As a Sales Associate, you can expect to:

• Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers

• Promote Rogers & Fido brands, including Rogers Mastercard 
• Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
• Participate in community events and outreach efforts to support local small businesses.
• Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals

What’s in it for you:

• Competitive compensation plus commissions
• One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
• Mental Health and Support benefits- 100% coverage
• Employee and Family Assistance Program benefits
• Employee discounts that can offer up to 50% off our Rogers & Fido products and services
• A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• A flexible schedule, including evenings & weekends (Min 20 hours/week)
• Career growth and development opportunities

What we’re looking for:

• You are great with people and are passionate about delivering an exceptional customer experience
• You love being part of a team and are a great collaborator
• You are excited and inspired by technology

• You meet the minimum age of majority in your province

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 10025 Hurontario Street, # 118 (5476), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 322707

Overview

Schedule: 5pm -2am

The Administrative Supervisor is responsible for overseeing a team of Administrative Coordinators, setting performance objectives, evaluating performances, training and hiring as required. This position is a “hands on” position working on various functions as assigned by the Admin. Manager.  In addition, also may have to cover for absences within the Team.

How You’ll Help: 

• Assesses and monitors workload on a daily basis, ensuring coverage is available at all times to maintain. 
• Areas include, P&D Check-In / CICO, managing of linehaul departures as it relates to the administrative side of closing linehaul manifests and statting trailers properly in TruckMate to ensure timely departures from the terminal. 
• Elevated communications to divers/brokers, internal and external Customer Service and liasing with the Dock Operations Team to ensure all facets covered to successfully run the Billing shift.
• Arranges coverage for vacations and other absences to ensure day-to-day deadlines are met. 
• Works with and maintains departmental KPI’s as they pertain to Company goals set out and provides feedback to employees consistently.  This includes, maintaining staff daily KPI logs to ensure complete by end of week to monitor phone queue reports, refused & undelivered stats, appointment stats, # Sent E-mails, and any additional workload staff may perform daily to add to their day under “other”. 
• Works with and supports the Admin. Team to maintain steady and up-to-date workflow.
• Works on administrative projects as required by the Administration Manager / Terminal and Regional Managers.
• Manage/audit reports such as TruckMate, Salesforce, R&U Report, Fineable Appts., Beyond EDD Reports.
• Other related duties as required by Admin. Manager and/or Reg. Admin. Mgr., Terminal Manager or Reg. Ops Mgr.

Your Skills & Experience: 

• Minimum of secondary education in the office administration field, with preference of post-secondary education (general stream), or a combination of education and experience.
• 3-5 years experience in the administrative field with responsibility of data entry and interpretation of payroll laws, policies and guidelines preferably in the Transportation industry
• 1-3 years of Supervisory / Leadership experience.
• 3-5 years Previous Transportation or operational experience is preferred.  Various roles within transportation and administration is beneficial.
• Strong leadership skills, including the ability to motivate a team in a high pressure, deadline-driving environment.
• Strong communication skills, verbal and written.
• Organized individual with strong/advanced communication and resolution skills. 
• Ability to work deadlines in a high transactional environment. 
• Excellent Computer skills and accuracy, MS products, AS400, web-based payroll programs.
• Meticulous and detailed-oriented.
• Results focused.
• Ability to work in a team environment.
• Ability to champion business needs in a collaborative manner to colleagues

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Facility Location- Brampton- On-site
Shift/Hours – Monday to Thursday 7:00 PM to 5:00 AM
Base + Bonus + Overnight Premium