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Customer Experience Associate Full-time Job

Scotiabank

Customer Service   Westmount
Job Details

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.


Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:


Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs


Is this role right for you?  In this role you will:


Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed


Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:


Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?


The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities – for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will serve and English-speaking clientele

 

Location(s):  Canada : Quebec : Westmount 

Customer Experience Associate

Scotiabank
Westmount
  Customer Service Full-time
About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority i...
Learn More
Mar 31st, 2025 at 15:06

Financial Services Representative Full-time Job

CIBC

Financial Services   Westmount
Job Details

As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will help their financial success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time

 

 

How you'll succeed

  • Client engagement - Meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.

  • Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and work as one team to ensure clients are connected to the right people and opportunities.

  • Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

 

Who you are

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

  • You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

  • You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

  • You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

  • You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

  • You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).

  • You can demonstrate 1 year experience in working with clients and achieving sales results. It’s an asset if you have prior banking experience in a similar capacity.

  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

 

 

What CIBC Offers

 

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

 

*Subject to plan and program terms and conditions

 

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

 

 

Job Location

Westmount-Sherbrooke&Victoria

 

Employment Type

Regular

 

Weekly Hours

37.5

 

Skills

Accountability, Banking, Building Trust, Communication, Credit, Financial Products, Investments, Lending (Inactive), Relationship Building, Teamwork

Financial Services Representative

CIBC
Westmount
  Financial Services Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Se...
Learn More
Sep 4th, 2024 at 16:47

Bilingual Contact Centre Representative, Canadian Banking, Easyline Full-time Job

TD

Customer Service   Montréal
Job Details

Work Location:

Montréal, Quebec, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

45 700 $/$45,700 - 61 000 $/$61,000 CAD

 

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

 

Job Description:

Department Overview 

Supporting and helping is at the heart of everything we do atour contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’llhave opportunities to grow and make a meaningful difference to our customers, our communitiesand our business. 

Job Details  

What Youll Do 

As the voice of TD, you’ll be passionate about understandingour customers. Whether you’reassisting in-bound customers with account inquiries orresolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’llconsistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.  

As a valued member of our Contact Centre Team, you will:  

  • Make peoples day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.  

  • Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. 

  • Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. 

  • Never stop learning: actively participate in ongoing training and coaching support to help you continue togrow and develop in your role.   

 

Job Requirements  

What You Need to Succeed  

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. 

  • High School Diploma or equivalent  

  • Bilingual (French & English) 

  • Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)  

  • Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. 

  • Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.). 

  • Flexibility, resiliency, and a positive attitude when responding to challenging situations.  

  • Ability to work both independently and as part of a team.  

  • Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices. 

 

Language Requirement 

This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French. 

Additional Information  

We’re delighted that youre considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.  

Colleague Development  

If youre interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion forhelping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD – and we’re committed to helping you identify opportunities that support your goals.  

Training & Onboarding 

We will provide in-person training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. 

InterviewProcess  

We’ll reach out to candidates of interest to schedule an interview. We do our bestto communicate outcomes to all applicantsbyemail or phone call.

 

 

7250 Mile End, Montreal, Quebec

Bilingual Contact Centre Representative, Canadian Banking, Easyline

TD
Montréal - 3.43km
  Customer Service Full-time
Work Location: Montréal, Quebec, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: 45 700 $/$45,700 - 61 000 $/$61,000 CAD   TD is committed to pr...
Learn More
May 2nd, 2025 at 15:23

Customer Experience Associate - Anjou, QC (18.75 hours/week) Full-time Job

Scotiabank

Customer Service   Montréal
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

 

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

 

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

 

 


Is this role right for you?  In this role you will:

 

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

 

 


Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

 

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

 

 


What’s in it for you?

 

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package


Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve and English-speaking clientele

Customer Experience Associate - Anjou, QC (18.75 hours/week)

Scotiabank
Montréal - 3.43km
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
Apr 28th, 2025 at 15:40

Bilingual Contact Centre Representative, Canadian Banking, Easyline Full-time Job

TD

Customer Service   Montréal
Job Details

7250 Mile End, Montreal, Quebec

 

Work Location:

Montréal, Quebec, Canada

 

Hours:

37.5

 

Line of Business:

Personal & Commercial Banking

 

Pay Details:

45 700 $/$45,700 - 61 000 $/$61,000 CAD

 

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

 

Job Description:

Department Overview 

Supporting and helping is at the heart of everything we do atour contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’llhave opportunities to grow and make a meaningful difference to our customers, our communitiesand our business. 

Job Details  

What Youll Do 

As the voice of TD, you’ll be passionate about understandingour customers. Whether you’reassisting in-bound customers with account inquiries orresolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’llconsistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.  

As a valued member of our Contact Centre Team, you will:  

  • Make peoples day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.  

  • Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. 

  • Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. 

  • Never stop learning: actively participate in ongoing training and coaching support to help you continue togrow and develop in your role.   

 

Job Requirements  

What You Need to Succeed  

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. 

  • High School Diploma or equivalent  

  • Bilingual (French & English) 

  • Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)  

  • Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. 

  • Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.). 

  • Flexibility, resiliency, and a positive attitude when responding to challenging situations.  

  • Ability to work both independently and as part of a team.  

  • Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices. 

 

Language Requirement 

This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French. 

Additional Information  

We’re delighted that youre considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.  

Colleague Development  

If youre interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion forhelping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD – and we’re committed to helping you identify opportunities that support your goals.  

Training & Onboarding 

We will provide in-person training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. 

InterviewProcess  

We’ll reach out to candidates of interest to schedule an interview. We do our bestto communicate outcomes to all applicantsbyemail or phone call.

Bilingual Contact Centre Representative, Canadian Banking, Easyline

TD
Montréal - 3.43km
  Customer Service Full-time
7250 Mile End, Montreal, Quebec   Work Location: Montréal, Quebec, Canada   Hours: 37.5   Line of Business: Personal & Commercial Banking   Pay Details: 45 700 $/$45,700 - 61 0...
Learn More
Apr 28th, 2025 at 14:16

SENIOR SOFTWARE DEVELOPER CLIENT SPACE Full-time Job

BDC

IT & Telecoms   Montréal
Job Details

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

 

Choosing BDC as your employer also means:

  • Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

  • In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

  • A hybrid work model that truly balances work and personal life

  • Opportunities for learning, training and development, and much more... 

 

POSITION OVERVIEW

 

Reporting to the Chapter Lead of Application Services, the Senior Software Developer is an integrated role within the IT solutions delivery team. The Developer must participate in the complete development cycle, starting with planning and estimates, developing, implementing, and deploying complex services, orchestrations, and integrations following the requirements in a continuous integration and deployment context. Working smoothly in a fast-evolving environment and in a collaborative work mode will be the norm.

 

The person who joins the team as a Senior Software Developer will be part of a group responsible for supporting and improving our Client Portal, especially in relation to the Backend.

 

The work takes place in a complex environment, as our Client Portal offers several key processes to the organization that must always be available. A solid knowledge of the Backend development world is essential to meet our evolution needs. Additionally, knowledge of the banking world is an important asset to understand the context of our activities.

 

Experience working in an Agile model is essential to integrate well into our ecosystem. The Software Engineering Specialist must also collaborate and act as a leader with other developers on the team, as well as with Analysts and our internal clients.

 

CHALLENGES TO BE MET

  • Maintenance and evolution of existing components.

  • Ensure that the team uses appropriate engineering practices, invests in continuous improvements of tooling or technical debt, and that the system evolves to meet its needs and changing environment.

  • Compliance with architecture, security, and industry best practices standards by the application/product.

  • Communication/collaboration with other teams and within the team.

  • Define and review programming codes to ensure that development standards are met and compatible with software, analysis, and design, following "best practices" in documentation.

  • Collaborate with the team to develop functional specifications to understand business solutions and complexities.

  • Provide first-level technical support to resolve production issues and provide support according to established service levels.

  • Develop, implement, and deploy complex services, orchestrations, and integrations following requirements and functional specifications in a continuous integration and deployment context in all environments up to Production.

  • Design, document, develop, and implement appropriate technical solutions based on information architecture, taxonomic analysis, and functional and non-functional requirements.

  • Develop unit tests and ensure their proper execution.

  • Ensure the repair of failures before software delivery.

  • Act as the API team representative in various initiatives, projects, and evolutions to maintain the sustainability of the software's operation from an infrastructure and configuration perspective.

  • Actively participate in daily Scrums.

  • Adapt to evolving technology, learn and apply new methods to achieve the organization's goals, and follow best practices for the financial sector and IT industry.

  • Control the quality and stability of the IT systems provided by following standard product lifecycle (PLC) development practices.

 

WHAT WE ARE LOOKING FOR

Education and desired experience

  • Bachelor's degree in Information Technology or equivalent experience.

  • At least ten years of experience in development or information technology.

  • Experience in the banking sector is an asset.

  • Seven to ten years of experience as a Fullstack or Backend developer.

 

Knowledge and skills

  • Strong experience in .NET Core.

  • Practical experience with the Angular Framework.

  • Experience with various Build tools (Gulp, NodeJS, Yaml, etc.).

  • Experience with software engineering approaches such as TDD, Pair Programming, CI/CD, Release Pipeline, and Azure DevOps.

  • Demonstrate a high level of collaboration with developers, quality assurance analysts, and product owners.

  • Practical experience with Azure DevOps.

  • Practical experience in Agile mode (Scrum, Kanban, INVEST).

  • Practical experience with Mulesoft is an asset.

  • Knowledge of RAML & Swagger is an asset.

  • Knowledge of YAML & XML.

  • Experience with Splunk and Dynatrace is an asset.

  • Knowledge of various protocols such as REST, HTTP, MQ, AMQP, JSON, and SOA.

  • Knowledge of web and security standards related to APIs (OAuth, OIDC, SSL, CORS, JWT) is an asset.

  • Knowledge of SQL Server, Entity Framework, and Automapper.

  • Knowledge of automated API testing is an asset.

 

Other desired skills:

  • Assume responsibility for assigned work to advance action plans and resolutions.

  • Autonomy, initiative, and organizational skills.

  • Proficiency in analysis, documentation, and problem-solving.

  • Ability to learn quickly.

  • Strong problem-solving, teamwork, adaptability, and autonomy skills.

  • Excellent verbal and written communication skills in both official languages.

  • Ability to work in a matrix and changing environment.

  • Practical knowledge of various aspects of the IT/Web field.

SENIOR SOFTWARE DEVELOPER CLIENT SPACE

BDC
Montréal - 3.43km
  IT & Telecoms Full-time
Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are...
Learn More
Apr 28th, 2025 at 14:03

SENIOR SOFTWARE DEVELOPER WEB Full-time Job

BDC

IT & Telecoms   Montréal
Job Details

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

 

Choosing BDC as your employer also means:

  • Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

  • In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

  • A hybrid work model that truly balances work and personal life

  • Opportunities for learning, training and development, and much more... 

 

POSITION OVERVIEW

 

Reporting to the Chapter Lead of Application Services, the Senior Software Developer is an integrated role within the IT solution delivery team. The Developer must participate in the full development cycle, starting with planning and estimates, developing, implementing, and deploying complex services, orchestrations, and integrations following requirements in a continuous integration and deployment context. Working smoothly in a fast-evolving environment and in a collaborative work mode will be the norm.

 

The person joining the team as a Senior Software Developer will be part of a group responsible for supporting and improving our public portal, especially in relation to the Backend.

 

The work takes place in a complex environment, as our public portal is extremely vast. A solid knowledge of the Backend development world is essential to meet our evolution needs. Knowledge of Optimizely version 12 CMS will be a plus. Additionally, knowledge of the banking world is an important asset to understand the context of our activities.

 

Experience in working in an Agile model is essential to integrate well into our ecosystem. The Software Engineering Specialist must also collaborate and act as a leader with other developers on the team, as well as with Analysts and our internal clients.

 

CHALLENGES TO MET

  • Maintenance and evolution of existing components

  • Ensure that the team uses appropriate engineering practices, invests in continuous improvements of tooling or technical debt, and that the system evolves to meet its needs and changing environment

  • Compliance with architecture, security, and industry best practices standards by the application/product

  • Communication/collaboration with other teams and within the team

  • Define and review programming codes to ensure development standards are met and compatible with software, analysis, and design, following "best practices" in documentation

  • Collaborate with the team to develop functional specifications to understand business solutions and complexities

  • Provide first-level technical support to resolve production issues and provide support according to established service levels

  • Develop, implement, and deploy complex services, orchestrations, and integrations following requirements and functional specifications in a continuous integration and deployment context across all environments up to Production

  • Design, document, develop, and implement appropriate technical solutions based on information architecture, taxonomic analysis, and functional and non-functional requirements

  • Develop unit tests and ensure their proper execution

  • Ensure the repair of failures before software delivery

  • Act as the API team representative in various initiatives, projects, evolutions, to maintain the sustainability of software operation from an infrastructure and configuration perspective

  • Actively participate in daily Scrums

  • Adapt to evolving technology, learning and applying new methods to achieve organizational goals and follow best practices for the financial and IT industry

  • Control the quality and stability of provided IT systems by following standard product lifecycle development practices (PLC)

 

WE ARE LOOKING FOR

Education and desired experience

  • Bachelor’s degree in information technology or equivalent experience

  • At least ten years of experience in development or information technology

  • Experience in the banking sector is an asset

  • Experience as an Episerver developer (version 12) is an asset

  • Seven to ten years of experience as a Fullstack or Backend developer

 

Knowledge and skills

  • Experience in software development and coding in various languages (.NET MVC, .NET Core, HTML, SCSS, JavaScript, TypeScript, etc.) 

  • Experience with various build tools (Gulp, NodeJS, YAML, etc.)

  • Experience with software engineering approaches such as TDD, Pair Programming, CI/CD, Release Pipeline, and Azure DevOps

  • Demonstrate a high level of collaboration with developers and product owners

  • Practical experience with Azure DevOps

  • Practical experience in Agile mode (Scrum, Kanban, INVEST) 

  • Practical experience with Mulesoft is an asset

  • Knowledge of RAML & Swagger is an asset 8.

  • Knowledge of YAML & XML 9.

  • Experience with Splunk and Dynatrace is an asset 10.

  • Knowledge of various protocols such as REST, HTTP, MQ, AMQP, JSON, and SOA 11.

  • Knowledge of web standards and security related to APIs (OAuth, OIDC, SSL, CORS, JWT) is an asset 12.

  • Knowledge of automated API testing is an asset

 

Other desired skills:

  • Assume responsibility for assigned work to advance action plans and resolutions

  • Autonomy, initiative, and organizational skills

  • Proficiency in analysis, documentation, and problem-solving

  • Ability to learn quickly

  • Strong problem-solving, teamwork, adaptability, and autonomy skills

  • Excellent verbal and written communication skills in both official languages

  • Ability to work in a matrix and changing environment

  • Practical knowledge of various aspects of the IT/Web domain

SENIOR SOFTWARE DEVELOPER WEB

BDC
Montréal - 3.43km
  IT & Telecoms Full-time
Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are...
Learn More
Apr 28th, 2025 at 14:00

SENIOR SOFTWARE DEVELOPER - .Net/Angular Full-time Job

BDC

IT & Telecoms   Montréal
Job Details

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

 

Choosing BDC as your employer also means:

  • Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

  • In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

  • A hybrid work model that truly balances work and personal life

  • Opportunities for learning, training and development, and much more... 

 

Are you an experienced developer with a proven track record of developing and maintaining secure Full Stack .Net Core solutions with C#? You have relevant experience in an agile delivery team in designing, documenting, developing, securing, and consuming REST APIs? I invite you to read on!

 

POSITION OVERVIEW

 

As part of BDC’s digital transformation, we are looking for candidates who are passionate about innovation and wish to contribute to the development of BDC’s financing services and others offered to our clients via our digital channels. Our objective is to provide an intuitive self-service and omnichannel client experience. The development of our digital services is based on automation, advanced analytics, and artificial intelligence in an agile delivery mode. Selected candidates will join a squad responsible for delivering specific functionalities within a product team.

 

CHALLENGES TO BE MET

 

  • Participate in all phases of the Secure Software Development Life Cycle (SSDLC).

  • Design and implement technical solutions that conform both to customer requirements and software development standards.

  • Produce and maintain architecture and design documents, throughout the development and after the release.

  • Maintain existing applications.

  • Be an active participant in agile ceremonies and team meetings.

 

WHAT WE ARE LOOKING FOR

 

  • Experience in developing and maintaining Full Stack secure .Net Core solutions with C#

  • Experience developing front end solutions with Angular, Typescript and RxJs

  • Experience designing, documenting, developing, securing, and consuming REST APIs

  • Mastery of the concepts of object-oriented programming. Good knowledge of SOLID design principles and design patterns

  • Experience with modern authentication and authorization mechanisms (OpenID Connect & OAuth)

  • Experience developing robust automated tests (Unit Tests, API tests, Integration tests)

  • Experience with CI/CD pipeline with YAML (pipeline as code)

  • Proficient in using Microsoft Visual Studio, Git, Azure DevOps, NuGet and related tools

  • Experience working with Relational databases like SQL server and MySQL

  • Good understanding of event-driven architecture, and knowledge of event streaming and messaging systems such as Kafka and ActiveMQ

  • Understanding of containerization and Cloud Services (Docker, Tanzu) 

  • Understanding of Software engineering approaches such as TDD, DDD, Pair Programming, CI/CD, Trunk-Based development and DevOps

  • Naturally collaborative team player, yet possesses an independent/Go-Getter mindset

  • Strong communication skills – Ability to convey both technical and business-related ideas and values

  • Work closely with stakeholders to gather requirements, create user stories, and translate them into technical solutions

  • Collaborate with cross-functional teams to integrate applications with other systems and databases

  • Troubleshoot and debug applications to resolve issues, optimize performance, and ensure the systems run efficiently

  • Contribute to continuous improvement in application development practices and methodologies.

  • Experience with integrations to third-party APIs

  • Knowledge of security protocols and best practices in application development

  • Minimum 8 years’ experience as a developer

  • Bilingual (French and English)

  • A degree in computer science, engineering, or relevant field is an asset

 

#INDHP

SENIOR SOFTWARE DEVELOPER - .Net/Angular

BDC
Montréal - 3.43km
  IT & Telecoms Full-time
Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are...
Learn More
Apr 24th, 2025 at 18:23

Manager Bridge Maintenance Full-time Job

CPKC.

Maintenance & Repair   Montréal
Job Details

PURPOSE OF THE POSITION:

You will be responsible for ensuring the inspection, maintenance and construction of bridges, culverts, retaining walls and other railway structures including buildings and other facilities in accordance with the requirements of CP’s standards and any other applicable regulating/governing organizations.  You will oversee a staff of unionized employees to ensure safety and productivity in full compliance with standards, policies, regulations and operating rules.  In addition, you will provide leadership to help ensure the safe, reliable and cost-effective operation of the railway as it relates to the Structures Department.

 

POSITION ACCOUNTABILITIES:

  • Inspect bridges, culverts, retaining walls, Structures and Facilities in accordance with all applicable Regulatory and CPKC Policies and procedures
  • Heavily involved in the development and execution of multi-year construction and maintenance plans for assigned territory
  • Develop and execute Safety Programs to ensure that employees work in a safe and approved manner (compliance with Policies, SPC’s, Work practices)
  • Ensure that work is carried out in a manner that complies with applicable collective bargaining agreements
  • Supervise and lead staff to ensure the safe and effective execution of work
  • Responsible for cost-effective management and delivery of Capital, Programmed Expense and Operating budgets
  • Liaise and coordinate with regulatory agencies, third parties and other CPKC departments to ensure the timely execution of Structures maintenance and project work
  • Work interdependently with other CPKC operating departments and internal customers.

 

POSITION REQUIREMENTS:

  • Previous experience in Engineering (Engineer/Technologist) is considered an asset
  • Previous experience in construction an asset
  • Must be or become a qualified bridge inspector
  • Effective communication skills, written/oral and understanding of computer systems
  • Strong Leadership skills
  • Strong interpersonal and mentoring skills

 

What CPKC has to offer:

  • Flexible and competitive benefits package
  • Competitive company pension plan
  • Employee Share Purchase Plan
  • Performance Incentive Program
  • Annual Fitness Subsidy
  • Part-time Studies Program

 

Medical Requirements:

Operating safely is a core foundation of CPKC. Our commitment is to protect our people, customers, communities in which we operate, the environment and our assets. We are also committed to a healthy and safe workplace. CPKC’s Alcohol and Drug Policy and Procedures (“Policy and Procedures”) support these commitments. All new hires for a safety sensitive position will be required to complete a pre-employment medical that includes a physical, vision, hearing, alcohol, and drug audit assessment. Pre-employment qualification drug test(s) are also required. This includes candidates participating in the Trainee Program who will also be required to pass a drug test during the training process before receiving final qualification for the position.

 

Background Investigation:

The successful candidate will need to successfully complete the following clearances:

  • Criminal history check
  • Reference check
  • Education verification
  • Driver’s License Verification

 

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

 

CPKC is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").

 

•    Req ID: 104307 
•    Department: Engineering
•    Job Type: Full-Time 

•    Position Type: Non-Union
•    Location: Montreal, Quebec
•    Country: Canada 

•    % of Travel: 70-80%
•    # of Positions: 1
•    Job Grade: 4
•    Job Available to: Internal & External

 

#LI-CD1

Location:  

Montreal, Quebec, CA, H1W 2J2

Manager Bridge Maintenance

CPKC.
Montréal - 3.43km
  Maintenance & Repair Full-time
PURPOSE OF THE POSITION: You will be responsible for ensuring the inspection, maintenance and construction of bridges, culverts, retaining walls and other railway structures includ...
Learn More
Apr 22nd, 2025 at 14:04

Administrative Associate, Wood Gundy-Bilingual Full-time Job

CIBC

Administrative Jobs   Montréal
Job Details

What you’ll be doing

 

As a member of CIBC Wood Gundy, you will be responsible for building and growing Wood Gundy client portfolios through specialized relationship management, reliable investment advice and exceptional client service. As a Administrative Associate, you will work closely with a team of CIBC Wood Gundy Investment Advisors to help them manage their portfolios and build new business relationships. You will communicate directly with high net worth clients to provide support, identify opportunities and proactively enhance the client experience.
 

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
 

How you’ll succeed

  • Administrative Support - Maintain compliance standards when dealing with clients or handling client files. Perform administrative duties and participate in administrative processes related to Investment Advisor and team support. Assist in the development of investment plans and written proposals for current and prospective clients. Assist with processes to redirect assets to appropriate financial products based on client risk tolerance and demographic profile as determined by the Investment Advisor.

  • Client Engagement - Focus on each client's experience and connect on a personal level to make every interaction meaningful. Anticipate client needs and communicate promptly with your team to build trust and deepen client relationships. Identify activities, processes, and opportunities to improve the client experience. Follow through on requests by answering questions and providing an exceptional experience.

  • Critical Thinking - Verify documents in accordance with established signature delegation procedures to confirm that documents received from clients are complete and properly signed. Review complex legal agreements related to cash management products to enable the implementation of new products and changes to existing products. Close gaps in signing authority documents, escalate unresolved issues, enforce policies, or engage appropriate internal partners to facilitate resolution. 

  • Organizational Skills - Support your Advisor by responding quickly to client requests and maintaining compliance standards on all files. Drive team success by improving team productivity, proactively uncovering business opportunities, and assisting in the allocation of assets to the right financial products.

 

Who you are

  • You put clients first. You communicate to find the right solutions. You exceed expectations because it's the right thing to do.

  • You are a certified professional (an asset) You are an Investment Representative (IR) and your license is in good standing and therefore you completed the Canadian Securities Course (CSC) and the Standards of Conduct Manual (CPH). It is an asset to have your Options and Derivatives (DFOL) license.

  • You put your heart into your work. You care about people and respect different points of view. You listen to others and learn from their experience.

  • You understand that every detail counts. You notice things that others don't. Your critical thinking skills help inform your decision-making. 

  • You make sense of data. You enjoy studying complex problems and interpreting information. You are confident in your ability to communicate detailed information in a powerful way. 

  • Experience in the financial services and brokerage industry and a working knowledge of various listing instruments are required.

  • Values matter to you. You are your own person at work and embody our values of trust, teamwork, and accountability.

  • You’re fluent in French and English to serve our clients in the community.

 

What CIBC Offers

 

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

 

*Subject to plan and program terms and conditions

 

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

 

 

 

 

 

Job Location

Montreal-1 Place Ville Marie

 

Employment Type

Regular

 

Weekly Hours

37.5

 

Skills

Analytical Thinking, Business Development, Business Documentation, Customer Experience (CX), Developing Proposals, Financial Products, Investment Portfolios, Marketing Activities, Transaction Banking, Work Collaboratively

Administrative Associate, Wood Gundy-Bilingual

CIBC
Montréal - 3.43km
  Administrative Jobs Full-time
What you’ll be doing   As a member of CIBC Wood Gundy, you will be responsible for building and growing Wood Gundy client portfolios through specialized relationship management, re...
Learn More
Apr 21st, 2025 at 17:32

Dispatcher, Customer Scheduling Full-time Job

Coca-Cola Canada Bottling Limited.

Customer Service   Montréal
Job Details

Internal Title: Planner, Reactive
Facility Location- Brampton or Montreal- If the succesfull candidate is located near Brampton facility, they are required to work hybrid, 3 days in office and 2 days from home. If in Quebec, this position is WFH

Shift: Tues to Saturday 6:00 AM to 2:00 PM

 

About This Opportunity

Reporting to the Supervisor, Equipment Services Operations, the Dispatcher, Customer Scheduling  is responsible for overseeing the completion of reactive equipment activities in SAP. The primary function of this role is to enable the Fields Service Technicians by dispatching their activities while providing additional support to the field as required.

As a point of contact for Field Service, Coca-Cola Limited, the Customer Sales Solutions Centre (CSSC), and the customer, timely and effective communication is critical. The position will be responsible for handling inbound customer calls, resolving escalations, and responding to investigation requests.

Responsibilities

  • Oversee the dispatching of equipment service calls 
  • Monitor the Dispatch Grid and backlog to ensure productivity and efficiency 
  • Select outlets for service based on standard scheduling guidelines and include local considerations (Collective Bargaining Agreement.) in Technician workday 
  • Accurately process and schedule Customer Service Tickets within designated milestones.
  • Receive inbound emails and calls from the Technician or Field Service Supervisor
  • Perform parts transfers or market searches for technicians (evenings and weekends)
  • Act as a contact between CSSC and Field Service for escalations and investigation
  • Report on equipment and service activities for key stake holders and other functional areas
  • Oversee equipment service projects and initiatives
  • Create Purchase Orders (POs) in SAP
  • Process and audit Market Execution Partner (MEP) invoicing

Qualifications

  • High school diploma required
  • 1+ years of customer service experience required
  • Strong communication by email, phone, in person
  • Ability to work effectively in a team environment
  • Proficient in Microsoft Office products; Outlook, Excel, Word, etc.
  • Flexibility to work evenings, weekends, and holidays.
  • SAP experience is an asset
  • Knowledge of Canadian geography is an asset

Dispatcher, Customer Scheduling

Coca-Cola Canada Bottling Limited.
Montréal - 3.43km
  Customer Service Full-time
Internal Title: Planner, Reactive Facility Location- Brampton or Montreal- If the succesfull candidate is located near Brampton facility, they are required to work hybrid, 3 days i...
Learn More
Apr 21st, 2025 at 17:11

Accounts Payable Technician Full-time Job

EspaceProprio

Financial Services   Montréal
Job Details

We help current and aspiring homeowners take on and carry out their real estate projects with confidence.  We provide quick access to a network of skilled professionals every step of the way, whether its to buy or sell a house, undertake a major renovation project, or keep up with routine home maintenance.
  
To achieve this, we have developed a corporate culture that truly puts the employee at the heart of its priorities.    

 

Sounds like a good fit? Would you like to put your passion to good use and join the Finance and Accounting team as an Accounting Technician for a temporary role of approximately 10 months with the possibility of extension     

 

Concretely , what do your days look like  ? 

  • Perform several end-of-month tasks related to the preparation of monthly financial results ; 

  • Provide support to the financial controller in her recurring tasks, special projects, spontaneous requests and tasks related to the monthly and quarterly reporting to be provided to the shareholder ;  

  • Be the resource person to answer questions from clerks and other accounting technicians related to the execution of recurring accounting tasks ( accrued expenses, prepaid expenses, bank reconciliations, coding of invoices or manual operations to be entered into the system , etc.); 

  • Prepare tax reports (GST—HST—QST) monthly and respond to various requests arising from an external audit, if applicable; 

  • Understand the specific processes for accounts payable (entries, codifications, follow-ups with internal approvers, payments, credit cards, etc.) and provide support to the accounts payable clerk on duty ; 

  • Ensure the application of the financial management policy; 

  • Identify and implement process efficiency improvements within accounting operations. 

  • Other related tasks. 

 

What do you need to become an Accounting Technician with us ? 

  • Relevant professional or college training; 

  • A minimum of 5 years of professional experience, including 2 years in accounts payable management ; 

  • Good knowledge of Excel software (an asset) ; 

  • Knowledge of Workday (an asset); 

  • Demonstrate rigor and have a strong attention to detail; 

  • Have an analytical mind and a strong ability to approach problems methodically; 

  • Have interpersonal skills; 

  • Be able to work productively under tight deadlines and constantly changing conditions; 

  • Demonstrate autonomy.

 

Benefits that make a real difference : 

  • A group insurance program paid in part by the employer (drug, dental, travel, life, disability insurance, etc.) including a $5,000  health account ; 

  • 5 days of paid floating leave upon starting your job; 

  • Access to an Employee and Family Assistance Program (EAP F ) ;  

  • A telemedicine service ; 

  • An annual allowance of $ 20 for your sports and cultural activities ; 

  • Several employee discounts so that you can carry out your real estate projects with complete confidence and at lower costs . 

 

And we don't stop there, because we really care about you: 

  • A hybrid and flexible teleworking formula; 

  • An integration process to quickly familiarize you with your work environment and our services; 

  • A work environment that prioritizes both your professional development and your personal growth ; 

  • A social club that ensures your daily life with us is pleasant and stimulating; 

  • Collaborative teamwork where your wildest ideas are welcomed and even encouraged.  

 

 

EspaceProprio is an independent subsidiary of the Desjardins Group, which works exclusively in the field of housing and ensures the integration, coordination and support of the various companies acquired by Desjardins, such as DuProprio, RénoAssistance and Confia.

 

 

#LBEP

#LI-Hybrid

Accounts Payable Technician

EspaceProprio
Montréal - 3.43km
  Financial Services Full-time
We help current and aspiring homeowners take on and carry out their real estate projects with confidence.  We provide quick access to a network of skilled professionals every step...
Learn More
Apr 18th, 2025 at 16:00

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