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The RBC Dominion Securities Management team located in Brantford, is looking for a CIRO Licensed Branch Operations Assistant to join their team! You will provide superior client service along with administrative, operational, and wealth management support to clients and employees. This role is highly administrative and requires the ability to prioritize tasks, have organizational skills and exceptional attention to detail. This role ensures the branch is following procedures as outlined in the Internal Controls policies as well as regulatory requirements.

What will you do?

• Help manage incoming communications from clients, Advisors and other internal and external partners via phone, email or fax.

• Review and process daily branch transactions to ensure transactions have been entered accurately, all necessary departmental approvals have been obtained and Internal Controls have been followed. Daily branch transactions include: bank wires, cheque preparation, cheque and certificate deposits, documentation review and scanning

• Provide attentive and accurate service to clients and respond to their needs

• Assist with upholding IA teams business and client service plan, and client review schedule

• Respond to general client inquiries (account transactions, requests for tax receipts, account reporting, enter trade orders, etc.)

What do you need to succeed?

Must Have

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH)

• Meticulous attention to detail and excellent time management skills

• Exceptional written and verbal communication skills

• Excellent organizational and multitasking skills—keep track of multiple projects

• Excellent time-management skills, must be able to work under tight deadlines

• Ability to complete duties independently seeking out own answers and solutions

• A professional approach to all situations to create a positive working environment

• Ability to complete duties independently seeking out own answers and solutions

Nice to Have

• Knowledge of RBC Dominion Securities’ systems and procedures, an asset

• Experience in the securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

Job Skills

Client Service, Customer Interactions, Customer Service, Customer Service Administration, Customer Support Operations, Deadline Management, Followership, Interpersonal Relationships, Office Tools, Organizing, Prioritization, Problem Management, Professional Etiquette, Self-Service and Virtual Call Centers, Teamwork, Time Management

Additional Job Details

274 LYNDEN RD:BRANTFORD

BRANTFORD

Canada

37.5

Full time

WEALTH MANAGEMENT

Regular

Salaried

2024-11-19

2024-12-04

This position is a temporary and seasonal part-time role requiring use of one's personal vehicle to deliver packages primarily in residential areas. They will perform in a physical, fast-paced, outdoor position involving continual lifting, lowering, and carrying packages.

Its a seasonal position with an projected end date of January 12,2025.

Responsibilities:

• Retrieves, loads packages into personal vehicle, and delivers packages to customers.

Job Type: Part-Time - Seasonal

Work Location: 10 Abbott Court Brantford ON

Workdays: Monday - Friday

Shift Duration:4-5 hours per day *(Flexibility is required with both the start and finish times)

• Shift Schedule Start Time: 10 AM

Pay rate: $17.30/hr.

Mileage :$0.70/km

** APPLICANTS MUST BE ABLE TO WORK UP TO 25 HOURS PER WEEK**

Qualifications:

• Meets local age and operations requirements to operate a vehicle.
• Ability to lift up to 70 lbs./32 kgs.
• Excellent customer contact and service skills
• Must be willing to use personal vehicle to transport and deliver packages.
• Able to lift up to 70lbs
• Comfortable working in a fast-paced customer facing and outside environment
• Must have a valid Ontario G driver’s license
• Vehicle registered in candidate's name
• Valid vehicle insurance

This position is a temporary and seasonal part-time role requiring use of one's personal vehicle to deliver packages primarily in residential areas. They will perform in a physical, fast-paced, outdoor position involving continual lifting, lowering, and carrying packages.

Its a seasonal position with an projected end date of January 12,2025.

Responsibilities:

• Retrieves, loads packages into personal vehicle, and delivers packages to customers.

Job Type: Part-Time - Seasonal

Work Location: 10 Abbott Court Brantford ON

Workdays: Monday - Friday

Shift Duration:4-5 hours per day *(Flexibility is required with both the start and finish times)

• Shift Schedule Start Time: 10 AM

Pay rate: $17.30/hr.

Mileage :$0.70/km

** APPLICANTS MUST BE ABLE TO WORK UP TO 25 HOURS PER WEEK**

Qualifications:

• Meets local age and operations requirements to operate a vehicle.
• Ability to lift up to 70 lbs./32 kgs.
• Excellent customer contact and service skills
• Must be willing to use personal vehicle to transport and deliver packages.
• Able to lift up to 70lbs
• Comfortable working in a fast-paced customer facing and outside environment
• Must have a valid Ontario G driver’s license
• Vehicle registered in candidate's name
• Valid vehicle insurance

11/27/2024

Address:

534 Oxford St W

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $43,500.00

The incumbent is responsible for supporting the delivery of our people strategy within an assigned client group and acts as an employee champion and change agent. This individual will be energetic, results driven and have a strong desire to deliver exceptional client focus partnerships.  This role assesses and anticipates our people needs and fully integrates themselves into the hatchery environment by communicating needs proactively with their cross functional teams.  As a true business partner, the incumbent will be responsible for all HR requirements for two hatcheries with over 150+ employees.

Any MLF team member interested in being considered for this role are encouraged to apply online by November 28. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• Provide direction and support to hourly and salaried employees in such areas as workplace policy, payroll, benefits, recruitment, compensation, employee legislation, staffing, and current and new systems.
• Assist and coach managers and supervisors in determining appropriate corrective action, conflict resolution, and performance management techniques for their employees.
• Actively engage leaders in daily issues and problem resolution in support of business needs.
• Support the annual PAD, LER, and merit cycle.
• Contribute to the continuous improvement of all HR processes and ensure consistent application.
• Monitor and communicate with departments to understand recruitment requirements and lead the recruitment process.
• Oversee reporting on key metrics, identifying trends and proposing proactive actions which will support in the achievement of plant targets.
• Investigate and respond to all employee concerns and take steps to resolve issues.
• Promote positive employee relations initiatives to maximize employee morale, performance, recognition and retention.

What You’ll Bring:

• Post-secondary education with a focus in Human Resources
• Several years’ experience in a Human Resource role
• Related experience in a large and fast-paced environment
• Proven ability to coach, teach, lead others
• Demonstrated experience in performance and development
• Excellent interpersonal and communication skills; able to develop positive working relationships with all employees
• Ability to multi-task and meet deadlines
• Proficient in Microsoft office software (Word, Excel, Outlook)
• Results driven with the ability to take initiative, analyze and problem solve
• CPHR designation or working toward designation is preferred
• Flexibility with their shift schedule, based on the business needs

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

Overview

Overview

Overview

Overview

Job Summary
This position maintains a diverse range of delivery vehicles, from a variety of manufacturers. He/She troubleshoots and maintains/repairs various systems including hydraulic brakes, electronics, and engines. This position performs other tasks as requested.

Responsibilities:

• Repairs all UPS vehicles
• Perform PMI (Preventative Maintenance Inspections)
• Ensures all vehicles are maintained regularly and in a timely manner.

Qualifications:

• Ability to lift 70 lbs./32 kgs.
• Availability to work flexible shifts, up to 5 days per week
• Ability to work in a fast-paced warehouse environment and occasionally outdoors
• Possession of essential hand tools