Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.

• Works with development teams to build solutions that use enterprise monitoring/logging, are “self-healing”, and require minimal to zero maintenance.
• Possesses strong technical and/or business functional knowledge of systems, timing and dependencies.
• Conducts independent analysis and assessment to resolve strategic issues.
• Monitors and tracks performance, and addresses any issues.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Leads/Conducts incident recovery and detailed root case analysis.
• Deploys manual code to production environment.
• Facilitates or completes analysis, design and configuration of viable solutions to highly complex technology problems that would improve data center and support activities.
• Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.
• Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.
• Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
• Supports deployment activities, managing implementation issues to resolution.
• Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
• Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.
• Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.
• Collaborates and engages with the appropriate areas across the bank.
• Develops or helps to develop the knowledge assets required for the operation.
• Promotes adherence to standards and industry best practices.
• Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.
• Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.
• Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• - Linux/UNIX System Administration (RHEL and AIX) -- most important for day-to-day production support needs
  - Automation experience (Ansible, CDK, Terraform, etc)
  - Observability (setup and ongoing massaging of metrics to ensure most effective monitoring for application environments)

• Typically 2-4 years of work experience in IT or business environment and/or B.S./B.A. in computer science, engineering, information systems, math or business.
• Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.
• Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.
• Technical and/or business functional knowledge of systems, tools, timing, and dependencies.
• Technical proficiency gained through education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

03/14/2024

Address:

4100 Gordon Baker Road

Technology

Salaried

What is the opportunity?

As a Trust Administrator, you will provide timely and accurate support to our valued clients in respect to all aspects of trust administration. You will effectively administer trust accounts and assist with client queries while maintaining high standards of client service, quality control, and operational efficiency. 

By joining RBC Royal Trust, you will have direct impact on improving the lives of clients by helping settle their estates, protecting their legacies, and improving the communities in which they live. We are a team committed to helping clients achieve peace of mind now and for the future.

Although there may not be immediate openings for this role today, we are always looking for the best and brightest talent and welcome the opportunity to speak to interested candidates.

What will you do?

•    Assist Officers in all administrative functions
•    Ensure all account information on internal systems is up-to-date, complete, and accurate
•    Maintain all written, verbal, and electronic communication as required with internal and external contacts as well as with clients
•    Investigate all inquiries and administrative errors and refer more complex issues to the Senior Officer
•    Understand and follow all RBC processes and policies as required
•    Promptly respond to client calls in the absence of the Officer or Senior Officer, addressing client inquiries in a professional manner

What do you need to succeed?

Must-have
•    Minimum of one year of experience in the financial services industry
•    Post-secondary education
•    Successful completion of STEP Canada’s Foundations of Estate and Trust Administration course (CETA1), or obligation to complete upon employment
•    Intermediate to advanced Microsoft Excel and Word skills
•    Exceptional written and verbal communication skills
•    Excellent interpersonal skills and ability to deal with sensitive and difficult client situations in a professional manner
•    Strong organizational skills, meticulous attention to detail, and solid follow-through capabilities
•    Strong teamwork and relationship building skills as success in this role is dependent on working in cooperation with others

Nice-to-have
•    CSI and/or STEP Canada estate and trust related courses
•    Successful completion of the Canadian Securities Course (CSC)

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
•    A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
•    Leaders who support your development through coaching and managing opportunities
•    Ability to make a difference and lasting impact
•    Work in a dynamic, collaborative, progressive, and high-performing team
•    Opportunities to do challenging work
•    Opportunities to take on progressively greater accountabilities

Job Skills

Communication, Critical Thinking, Customer Service Management, Decision Making, Detail-Oriented, Interpersonal Relationship Management, Operational Delivery, Problem Solving, Time Management, Trust Operations Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

TORONTO

Canada

37.5

Full time

Wealth Management

Regular

Salaried

2024-02-23

2024-03-07

Responsible for preventative maintenance, pre-inspection maintenance, diagnostics and repairs on the company’s fleet of trailers in accordance with the applicable level of training and apprenticeship.

How You’ll Help

• Responsible for the maintenance and repair of trailers according to work orders and in keeping with level of training/apprenticeship (see below)
• Maintaining safe shop environment (may include snow removal from the roof, de-icing, washing vehicles, sweeping, etc.
• Pre-apprentice Trailer Technicians provide support to journeypersons and to apprentices under the leadership of a journeyperson in all aspects of the maintenance and repair of trailers, including but not limited to brakes, suspension systems, surelok, tires (including psi), trailer axles, lighting systems, rear walls and doors, frame and support, chassis, lighting, wiring, hydraulics, heating & refrigeration systems.
• Apprentice Trailer Technicians, under the leadership of a journeyperson, are involved in all aspects of the repair and maintenance of trailers (see above) and may provide general direction and guidance to Pre-Apprentice Technicians. Apprentice Technicians are expected to work more independently and exercise greater judgment through the various stages of the apprenticeship, obtaining final verification of work from a Journeyperson Technician.
• Journeyperson Technicians independently repair and maintain trailers (see above) and provide general direction, guidance, mentoring and training to Pre-Apprentice and Apprentice Technicians. 
• Maintenance and repair of trailer bodies, including miscellaneous accessories such as hub caps, decals, reflective tape, painting, etc.
• Documentation of all findings and work done.
• Lead Journeyperson Technicians provide work direction for all team members and act as escalation point for complex maintenance and repairs.
• Provide guidance, mentoring and training to Pre-Apprentice and Apprentice Technicians
• Work independently to complete diagnostic, service, repair and maintain trailers.
• Maintain and repair trailer bodies, including miscellaneous accessories such as hub caps, decals, reflective tape, painting, etc.
• Document and update Service Supervisor/Service Manager on completion time changes, all findings, work done and potential future service requirements.
• Other duties as may be required.

Location: Bolton, ON.

Your Skills & Experience: 

• Post secondary training in trailer repair and/or completion of trailer technician certificate course
• Preference given to applicants with Red Seal journeyperson certification
• Additional training in tire repairs and/or refrigeration will be considered an asset 
• CVIP, an asset
• Candidates enrolled in trailer repair apprenticeship may also be considered.
• Valid Class 1 license also considered an asset
• Previous work experience in an industrial environment, preferably in the transportation industry
• Previous experience and qualification to perform Safety inspections are considered an asset in this position, 
• Ability to obtain CVIP
• Physically fit and able to lift, move, reach, bend, walk, stand, grasp, balance, climb, kneel and crouch for extended period of time
• Ability to work in tight spaces
• Strong knowledge of transportation industry rules and regulations regarding transport trailers and components
• Knowledge of and ability to use safe work practices, including safe lifting and bending, working in tight spaces, etc. 
• Troubleshooting and problem-solving abilities
• Strong attention to detail
• Ability to work both independently and as a team member
• Good communication skills –verbal and written

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

What is the opportunity?

Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent  Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.

We believe that innovation should drive all that we do, in challenging assumptions and being big and bold with our ideas. We support our people in developing the technical, business and professional skills needed to be successful. You will work with partners from across the company, participate in networking events, and  have access to a wide variety of supports including mentorship. You will work directly with leaders who believe in celebrating successes and sharing learnings with other teams to promote progress.

What will you do?

• Explore and operationalize big data sources across trade/position, risk and finance data
• Deliver platform to drive insights and analytics from data sources
• Assist in adoption of data and AI strategy across Risk and Finance
• Develop predictive data models, quantitative analyses and visualization of targeted, big data sources.
• Overseeing the acquisition and ingestion of data from structured and unstructured sources, while ensuring quality and comprehensiveness of data.
• Lead data exploration and analytic projects and providing on-going coaching of big data topics (visualization, data mining, analytic techniques).
• Champion approach for data virtualization
• Explore and implement semantic data capabilities through NLP, text mining and machine learning techniques.

What do you need to succeed?

Must-have

• Strong business understanding of Credit Risk, Market risk, Data Science, Data analysis, Data explorations, Big Data
• Strong aptitude for Hadoop, Spark, OpenShift, Tableau, Python
• Relational databases: an intermediate knowledge of relational database concepts and how to interact with databases using SQL is required.
• Experience in AI/Machine Learning techniques
• Experience in Natural Language Process (NLP), Predictive Analytics

Nice-to-have

• Familiarity with IBM Watson

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Apache Spark, Artificial Intelligence Technologies, Big Data, Credit Risk Management, Data Analytics, Data Explorations, Data Science, Decision Making, Machine Learning Techniques, Market Risk Management, Natural Language Processing (NLP), Predictive Analytics, Python for Data Analysis, Statistical Analysis, Virtualization

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

TORONTO

Canada

37.5

Full time

Technology and Operations

Regular

Salaried

2024-02-23

2024-03-08

The Role

The Global Wealth Engineering client technology team is transforming the digital experience for its clients. The team partners and works closely with the Scotia Digital team to bring world-class digital experiences for all Scotia Wealth Management channels.  The team plays a key role to help investor manage their investments and reach their financial goals.

Global Wealth Engineering Technology Team is looking for an energetic and results-oriented Senior Developer to join our team to help build our API platform for our wealth customers. We’re looking to fill our team with influencers, makers, creators and leaders who are flexible, curious, adventurous, versatile and responsive; and who are ready to roll up their sleeves in a collaborative and productive environment to get things done.

Is this role right for you?

• Lead technical decisioning for the scrum teams, collaborating with solutions architects and other technical leads.
• Develop coding standards and testing approaches.
• Guide your team through technical issues and challenges
• Delegate work and assignments to team members
• Collaborate with delivery lead to plan milestones, successfully execute software delivery, and escalate issues as needed.
• Design and develop micro services based on Cloud solutions, such as Microsoft Azure, Google GCP
• Analyze highly complex business requirements; generate technical specifications to design or redesign complex software components and applications
• Leverage industry best practices to design, test, implement and support a solution
• Assure quality security and compliance requirements are met for supported area
• Be flexible and thrive in an evolving environment
• Working experience in performance analysis and tuning
• Provides production support for applications maintained

Do you have the skills?

Must Have Skills:

• Experience building scalable, enterprise level technology stacks with Java but ideally with a broad set of tools
• 8 + years web service development with Java 8+ (minimum 2 years) or above, JAX-WS, JAX-RS, Spring Boot, Spring Security, Spring Data and Swagger/OAS (Open API Specification)
• 2 + years working with cloud based microservices (Azure, PCF or GCP)
• 5 + years’ experience with Java Frameworks: Spring, JUnit, Log4j
• 5 + years’ experience with JSON/RESTful, XML, and SOAP services
• 5 + years database development stored procedures with SQL, AzureSQL, Sybase OR MS SQL
• Hands-on experience in Cloud MicroService and MicroApp development
• Experience in application monitoring software, including Dynatrace, Splunk or their equivalent tools.
• Practical experience designing and developing microservices using modern practices/techniques including Domain-Driven Design, event driven architectures, reactive programming and distributed caching

Nice-To-Have Skills:

• Experience with Continuous Development or Continuous Integration is a plus
• Knowledge of distributed system design patterns like distributed configuration, service discovery, routing, service-to-service calls, circuit breakers
• Development experience in JavaScript(ES6+), React/Redux, ExpressJS and Jest/Mocha
• Knowledge of Apache/Confluence Kafka, Kafka topics, brokers, stream processing and event streaming platforms
• Experience in batch process development/support using shell script in Unix/Linux

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid

#LI-Hybrid

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

The Team

Global Banking and Markets Engineering (GBME) is the fast-moving, award-winning technology engine that powers Scotiabank’s Corporate, Investment Banking and Capital Markets businesses.

GBME’s Project Excellence Team is searching for Software Engineers who are continuous learners and are eager to boost capabilities of capital markets products and analytics platforms.

The successful candidate will have a strong technical and engineering mindset.  You will work closely with business teams and cross functional engineering leaders to develop and implement market leading solutions for the various projects within GBME.  

Is this role right for you? In this role you will:

• Design, deliver and enhance new and current solutions and applications
• Improve the end user experience by finding scalable solutions and addressing complex ad hoc queries
• Coaching and training end users (as needed)  
• Communicate with technical and non-technical audiences
• Assist with ad hoc project work on GBME projects as needed  

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• 4+ years’ experience developing, deploying, and maintaining large scale applications with complex integration
• Experience with 1 or more development languages (e.g., Python 3, Pytest, Java 7-11, JUnit, MVC, RDBMS, NoSQL, Redis, RESTful API)
• Comfortable working in an Agile environment, and familiar with Agile development practices (e.g., Automated Testing, Test Driven Development, CI/CD, Behavioural Driven Development) 
• Well-rounded experience of different JAVA based framework/libs, such as Spring Boot, Spring Security, JDBC, Junit
• Previous work experience in an Agile/Scrum delivery model. 
• Bachelor’s degree in computer science or relevant experience  

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 
• Remote-friendly work environment will provide you with the flexibility to perform at your best. 
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.   
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Job Description
Are you a detail-oriented, organized individual who thrives in a challenging role? If so, consider one of these exceptional Full-time, Temporary, 12 months vacancy opportunity with the IDS Transit Expansion Division within the City of Toronto. You will work in a senior-management environment where your executive-level administrative skills will be relied upon daily to deliver top quality support in a fast-paced and complex municipal government setting. Your excellent communication skills, combined with your customer service focus, diplomacy and tact, will ensure you are a valued member of the team that is responsible for the provision of centralized administrative support to the Transit Expansion Division.
 
The City of Toronto promotes professional development and is committed to providing opportunities to lead, learn and grow. We value integrity, reliability, and fairness, and we embrace the diversity of the people we work with and serve.
 

Major Responsibilities:
Your primary responsibilities as an Administrative Assistant 1 will focus on providing support to senior leadership on key corporate initiatives, governance, Council/Committee agenda management and protocol, as well as the interpretation or application of corporate / service area policies and procedures.  In doing so, you will assist with the day-to-day management, operations and coordination of complex projects and programs in the Transit Expansion Division, Infrastructure Services.
 
Office Administration

• Provides senior level administrative support, advice and guidance on key initiatives and policies. Reviews and directs incoming correspondence, telephone calls and initiates responses.
• Manages and schedules daily appointments and activities; arranges meetings and business travel. Recognizes priorities and organizes the daily schedule accordingly.
• Coordinates daily administrative operation by organizing workload priorities. Provides effective work direction, training and guidance and acts as a resource to support staff as required.
• Manages, prioritizes and/or redirects inquires and/or provides information and guidance to staff, clients, the public, the media, agencies, union representatives and other levels of government, utilizing specialized knowledge of corporate policies, regulations, and protocols.
• Ensures and checks the efficient and correct preparation and processing of documents in accordance with appropriate policies and legislation. Ensures conformity with regulations, statutes, by-laws, agreements, policies, and procedures. Applies and checks layout and formatting guidelines. Proofreads own and others material.
• Performs highly independent, specialized administrative tasks, including preparation, research, investigation, review, reconciliation, control and co-ordination of various documentation and processes.
• Maintains strict confidentiality at all times. Coordinates meetings, special events, schedules, workshops, grievances, labour-management meetings, food services, and staff attendance at conferences.
• Prepares agendas, takes/transcribes minutes and follows-up on action required.
• Operates computers utilizing and manipulating a variety of desktop applications and corporate systems. Prepares presentation material on various software, including  Office 365 and in particular SharePoint.
• Organizes and maintains up to date manuals such as Council and corporate administrative policies and guidelines.
• Maintains continuous awareness of the City operations, administrative policies and procedures. Monitors administrative processes of the office to ensure adherence to relevant City policies and efficient operations.
• Coordinates the development and implementation of secretarial and administrative standards and procedures.
• Attends various meetings, events, and acts as the unit representative when required.
• Promotes and delivers excellent customer service.
• May manage special projects.

 
Human Resources and Financial Management

• Checks and ensures the preparation of the recruitment and organizational change documents are in accordance with Corporate and service area policies.
• Maintains staffing and recruitment information and documentation.
• Prepares and processes documents of a confidential labour relations nature, such as notes regarding disciplinary action, documents pertaining to grievances and arbitration, letters of discipline, contingency planning, position termination, restructuring and downsizing initiatives.
• Manages petty cash, and coordinates the submission of petty cash reimbursements, supplier payments and other administrative matters for the office.
• Monitors, tracks, and reports attendance.
   

Communications and Issues Management

• Receives and provides initial response including initial data collection related to telephone calls, email and correspondence from the general public and staff and refers for appropriate action.
• Responds to, and helps resolve, issues raised by staff, internal and external stakeholders, and the public.
• Receives Fraud and Waste, Ombudsman, Auditor General, Internal Audit and other matters on behalf of the Office and refers to the appropriate Section or Unit for Action. Monitors and tracks responses.
• Coordinates tier one responses to enquiries about Freedom of Information and protection of personal privacy from Members of Council, the Information and Privacy Commission, the media, senior City staff and the public.
• Prepares and co-ordinates communication material within the Division, including newsletters, bulletins, notices, and flyers.
   

Council and Committee Agenda Management

• Monitors all key reports required for committees and council and ensures deadlines are met.
• Annotates and reviews Council agendas and flags items that will impact on Division operations. Identifies issues and initiates responses.
• Maintains awareness of municipal matters while acting with discretion on all confidential matters.
   

Reporting and Record-Keeping

• Administers, prepares, processes, and composes documents, routine reports, statistical summaries and reports requiring considerable judgement in the interpretation and application of regulations and practices. Prepares complex calculations and analysis of data. Monitors expenses and participates in compiling data for forecasting and budgeting. Prepares correspondence.
• Coordinates all reports and administrative information, monthly work plan updates and corporate responsibilities including Human Resources, Health and Safety and prepares the documentation to meet legislative requirements in alignment with established policies and procedures.
• Develops, operates and maintains an effective record/retrieval system for the office.
   

Key Qualifications

1. Considerable experience providing administrative support to senior management, managing a broad range of administrative matters, standard office practices and procedures.
2. Considerable experience in planning and organizing appointments, meetings, conferences, and special events in a fast-paced environment, including the preparation of meeting minutes and identifying items for follow-up.
3. Considerable experience in the preparation and drafting of standard correspondence and reports, editing the layout and formatting of complex reports, presentations, correspondence, charts and tables.
4. Considerable experience preparing agendas, taking minutes at meetings, and identifying items for follow up.
5. Extensive experience utilizing a variety of software packages (i.e. Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, Office 365 etc.).
6. Experience working with confidential materials/information for senior management staff.
7. Experience annotating and/or summarizing complex data, reports, briefing notes and/or committee/council reports.
8. Strong analytical and problem-solving skills.
9. Ability to prioritize multiple tasks and manage interruptions, to assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the Division.
10. Excellent organizational and time management skills, including attention to detail, ability to set priorities, meet deadlines and work effectively with minimal supervision, deal with conflicting priorities and work demands.
11. Considerable knowledge of municipal operations that may include but is not limited to council proceedings and Freedom of Information.
12. Ability to work independently, in a politically sensitive environment, using sound judgement.
13. Ability to provide work direction to other support staff.
14. Ability to research and prepare information in a timely manner.
15. Ability to implement effective administrative work procedures and maintain an organized office in a fast-paced and complex executive office.
16. Highly developed customer service and interpersonal skills. Ability to deliver excellent customer service at all levels and with external partners and stakeholders.
17. Excellent communication skills, both orally and in writing. A strong command of grammar and writing skills for the purpose of proof reading and editing.
18. Ability to work beyond normal business hours and flexible hours including weekends and evenings when necessary.
19. Must be resourceful, adaptable and possess a high degree of initiative.
20. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Major Responsibilities: 

As a member of the Financial Planning team, within the Policy, Planning, Finance & Administration Division, which supports Infrastructure and Development Services (IDS) programs, the Budget Analyst is responsible to prepare, consolidate and analyze the assigned client division's operating and capital budget, review actual financial transactions as well as monitor and report variances.

Reporting to the Financial Planning Manager, of Policy, Planning, Finance & Administration Division, the Budget Analyst:

• Coordinates the preparation of the annual estimates and the review and input of budget information into divisional and corporate systems in accordance with budget guidelines.
• Establishes and maintains an effective program for financial control of various services, service elements and activities, including the management & maintenance of divisional account hierarchy.
• Provides sound advice, guidance and analytical service regarding the preparation of the budget, corporate variance reporting and related financial issues.
• Performs analysis of assigned program expenditures, revenues, and service factors on monthly basis and provide sound advice and guidance respecting budget variances and financial issues.
• Performs analysis / reconciliation of financial transactions and prepares adjusting journal entries to ensure consistency with approved budgets.
• Meets with managers to review significant variances, develop formal explanations and determine the impact on service levels for corporate variance reporting purposes.
• Assists divisions in making recommendations on opportunities for contracting service in or out, prepares cost/benefit analyses, as well as assists with the evaluation of alternative delivery options.
• Works with human resources staff and managers in monitoring and updating organization structure, position data and corresponding incumbents including providing complement management support in all phases of the staffing function for new hires, alternate rates, promotions, recalls, transfers and terminations.
• Assists in the development and implementation of business processes relating to maintenance of organization structure and position management including the support of related guidelines, policies and standards for complement management.
• Monitors performance of operating unit and participates in team projects, such as the development of new budget/ financial systems, policies and procedures to improve financial control and evaluation of operational performance.
• Provides assistance in the maintenance of divisional organizational structure and required changes to financial system chart of accounts.
• Prepares service adjustment scenarios, which may involve operational or labour relation issues; assists with the preparation, review and summation of business cases and/or briefing notes.
• Ensures divisional compliance with divisional/corporate financial planning policies and procedures.
• Coaches divisional staff on financial planning methodology and practices including conducting workshops and training sessions on budget preparation
• Develops and maintains budget databases and other related databases/spreadsheets.
• Develops and maintains salary cost planning systems for the division's Complement/HR
• Establishment as well as ensuring that the divisional gapping targets are met.
• Prepares statistical reports, spreadsheets, graphs, analysis and budget presentations as requested by management for the various standing committees to support the overall approval of the budget.
• Contributes to the development of enhanced or new financial planning systems, helps define divisional requirements and identify impacts on financial planning processes.
• Providing assistance to the Manager and Senior Budget Analyst in the performance of their work.

Key Qualifications:

1. Experience in the preparation, evaluation and administration of operating and/or capital budgets, including variance analysis and forecasting.
2. Experience in preparing comprehensive reports and analyzing large amount of data, interpreting and summarizing information for the purpose of supporting decision making regarding financial, budgetary, policy and/or services issues.
3. Considerable experience using Microsoft Office applications including Excel, Word and PowerPoint including experience using SAP and/or other equivalent database systems for financial reporting or accounting purposes.
4. Post-secondary education in a discipline pertinent to the job function, such as financial planning, accounting, business administration or combined equivalent of education and experience.
5. Professional accounting designation (E.g. CA, CGA, CMA, or CPA) is an asset.
6. Full understanding of International Financial Reporting Standards (IFRS) and International Public Sector Accounting Standards (IPSAS).
7. Knowledge of using CAPTOR and PBF systems is an asset
8. Knowledge of relevant government legislation and regulation in the area of governance, budgeting, financial reporting and service delivery. Municipal knowledge and experience is an asset.
9. Highly developed communication skills with the ability to write effective briefing notes, business cases, reports, and prepare and give presentations.
10. Excellent analytical, problem solving and conflict resolution skills and the ability to provide strategic recommendations.
11. Excellent interpersonal skills and the ability to establish effective working relationships with clients at all levels of the organization, fellow employees and external stakeholders
12. Ability to thrive in a fast-paced environment with frequently changing and competing priorities and deadlines, multiple tasks and high performance expectations.

In this temporary full-time role, you will participate in the research, development and implementation of a comprehensive, multidisciplinary Indigenous Health and Well-being Strategy for the City of Toronto. The HR Associate, Indigenous Health and Well-Being, you will provide advice and consultation to City divisions, key decision-makers and partners, aiming to foster cross-team awareness, collaboration and engagement in matters related to a proactive wellness strategy. By applying your knowledge of the National Standard for Psychological Health and Safety in the Workplace and knowledge in Indigenous health and wellness initiatives, you will provide ongoing support to the Employee Health and Wellness section on the needs of First Nations, Inuit, and Metis staff. You will also participate in mental health and wellness programs, training, and communications. The HR Associate, Indigenous Health and Well-Being will provide Indigenous staff with ongoing health and wellness support that is culturally relevant and addresses the impacts of colonization.

What will you do?

• Provide support and advice in the research, design, development, implementation and evaluation of health and wellness strategy for Indigenous employees.
• Provide consultation in Indigenous health and wellbeing, assist in developing knowledge on best practices, contributing to the development and enhancement of new and existing tools and resources.
• Engage and work collaboratively with senior management, managers, supervisors, unions, Joint Health, and Safety Committees on best practices for emotional wellbeing, mental health and psychological health and safety in the workplace.
• Participate in the divisional wellness committee and as a member in various work groups, committees (i.e., Ambe circle) and project groups as required, to successfully implement employee wellness initiatives and programs for the division.
• Build strong working relationships and collaborate effectively on cross functional teams with colleagues, clients, client teams, and vendors.
• Contribute to organizational excellence by providing expertise on wellness programs and best practices from an Indigenous perspective.
• Act as an advocate for mental health promotion activities.

What do you bring to the role?

1. A post-secondary degree in Health and Wellness studies (Psychology, Social Work, Health Promotion, Public Health etc.) is a strong asset, but will not be required for a candidate with extensive relevant experience delivering results in a similar role. Lived experience as a member of an Indigenous community. Certification in Psychological Safety/Workplace and/or Mental Health is an asset.
2. Experience researching, developing, and implementing mental health strategies, services, supports and wellness programs, preferably in a public service environment.
3. Experience consulting and delivery of adult education through corporate-wide initiatives and programs.
4. Some experience facilitating working groups and managing multiple concurrent tasks.
5. Some knowledge of mental health promotion theory and principles, and its application on employees and workplaces.
6. High level of accountability, motivation, customer service focus and team orientation.
7. Qualitative and quantitative research and analytical skills (e.g. survey development, data analysis, report writing).
8. Ability to exercise good judgement and decision-making in handling complex sensitive situations, using tact and discernment, while upholding confidentiality.
9. Ability to work independently, as well as with multi-disciplinary teams. Strong interpersonal skills and ability to work effectively with all levels of staff and union representatives.
10. Excellent written, verbal and presentation skills.
11. MS Office suite proficiency (Excel, MS Access, MS Word, PowerPoint, etc.).
12. Knowledge of relevant standards and legislation (e.g., National Standard for Psychological Health and Safety in the Workplace, Ontario Human Rights Code, Occupational Health and Safety Act) and initiatives, such as Canada's Mental Health at Work Essentials Certification program, with the ability to provide consultation on their significance and relevancy.

The City of Toronto’s Fire Services Division has two opportunities available as an Administrative Assistant 3 (AA3). These positions report to the respective Divisions Chiefs and provide a variety of administrative and program related duties.

AA3 for Fire Services Community Risk Reduction Section:

Reporting to and supporting the Division Chiefs of the Inspections and Enforcement Unit and the Public Education Unit, the incumbent will provide a variety of administrative and program related functions in a high volume and time sensitive work environment. In addition to the responsibilities set out below, the Administrative Assistant 3 will be responsible for managing and overseeing multiple email inboxes at one time, assimilating high volumes of information and determining appropriate action.

AA3 for Fire Services Administrative Services Section: 

Reporting to and supporting the Division Chief, Staff Services, the incumbent in this position will provide a variety of administrative duties, including preparing confidential correspondence and documents, such as grievance responses, disciplinary letters and other employment related documents; coordinating appointments and meetings, such as investigative interviews, Step 2 grievance hearings, and other meetings when required; compiling and preparing materials and agenda for meetings and taking and transcribing minutes of meetings; organizing and assisting in the preparation and dissemination of materials such as information related to grievances and arbitrations; preparing a variety of monthly, quarterly and annual reports as well as ad hoc reports; managing email boxes and providing support to other Staff Services team members when requested.

Major Responsibilities:

• Prepares and processes a variety of documents including statements, forms, legal documents, manuals, statistical summaries and reports requiring the assessment and analysis of manual or computerized data, and other documents utilizing various software packages.
• Prepares and types correspondence including documents that are confidential in nature, such as disciplinary letters, grievance responses, offer letters, employment related legal opinions relating to employment law and promotional examinations when required.
• Drafts routine correspondence.
• Maintains and manages fire information databases.
• Exercises caution and discretion with labour relations, personnel, legal proceedings dealing with employment issues and other confidential information.
• Organizes and assists in the preparation of grievances and arbitration documentation.
• Compiles material, prepares agenda and takes and transcribes minutes of meetings, as required.
• Assists with promotional competitions including briefs and presentation materials
• Monitors, tracks and reports on attendance management.
• Inputs and maintains staffing attendance program.
• Coordinates travel arrangements and completes expense documentation for conferences/seminars. Handles the scheduling of meetings and appointments for the Divisions Chiefs as well as reviewing their calendars, to ensure it is up to date. 
• Proof reads outgoing documents and correspondence.
• Ensures required documentation is distributed to appropriate personnel.
• Prepares a variety of monthly, quarterly and annual reports as well as ad hoc reports.
• Maintains hard and soft filing and retrieval systems for various records/documents.
• Assists with budget administration and maintains and processes accounts receivable for the organizational unit.
• Manages projects as assigned by the Division Chiefs.
• Researches and provides information, including in response to enquiries/complaints and exchanges information with all levels of staff, elected officials, the public, government agencies or private companies and records detailed messages.
• Opens, reviews and distributes incoming mail and follows up on responses.
• Operates various office equipment and computers utilizing a variety of desktop applications and corporate systems. Utilizes layout, formatting and keyboarding skills.
• Maintains supplies for the unit. Orders and checks the delivery of office equipment, supplies, publications, etc. and maintains same. May provide work direction and training to clerical employees.
• Ensures work is undertaken in a manner that complies with and supports City compliance with the Ontario Occupational Health and Safety Act (OHSA), other relevant codes and regulations and City policies.
• Other duties as assigned.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Considerable experience in the performance of secretarial and administrative support duties to management, handling a broad range of administrative matters, standard office practices and procedures.
2. Considerable experience in the preparation and drafting of standard correspondence and reports, editing the layout and formatting of complex reports, correspondence, charts, tables and statements.
3. Considerable experience with Microsoft Word, Excel, PowerPoint and Outlook.
4. Experience in setting up meetings with all levels of staff, elected officials, other levels of government and the public as well as taking and transcribing meeting minutes.
5. Advanced knowledge of layout and formatting complex reports, correspondence, charts and tables.
6. Highly developed customer service and interpersonal skills and proven ability to deal with people in difficult situations.
7. Ability to exercise independent judgement and discretion in dealing with confidential operational matters and with management staff.
8. Ability to work independently with a minimum supervision, take initiative and know when to seek counsel and advice.
9. Ability to prioritize work schedule, complete assigned duties with timelines, handle multiple projects and priorities and work in a team environment.
10. Good knowledge of municipal operations, Council proceedings, departmental and political issues.
11. Must be flexible to work long hours in peak periods and be able to work flexible hours, including weekends and evenings as required.
12. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.