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Our Senior Customer Experience Associates/ Solar Uniquartier/ Permanent/ Part-time 18.75h are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. 

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: 

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted 
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs 
• Nurturing rich, long-standing relationships 
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs 

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service 
• Uncover and solve customers’ needs 
• Explain complicated concepts simply 
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment 
• Demonstrate an eagerness to learn and determination to succeed 

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you: 

• Have strong customer service skills 
• Are willing to assist in a professional, friendly and efficient manner 
• Are available to work a flexible schedule 
• Have experience with conducting simple sales, proactive marketing calls and providing financial advice  
• Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options 
• Previous banking experience is a strong asset 

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers 
• A rewarding career path with diverse opportunities for professional development 
• An organization committed to making a difference in our communities– for you and our customers 
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development 
• A competitive compensation and benefits package 

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in French because they will serve a French-speaking clientele.

As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will help their financial success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time

How you'll succeed

• Client engagement - Meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.

• Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and work as one team to ensure clients are connected to the right people and opportunities.

• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

• You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

• You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).

• You can demonstrate 1 year experience in working with clients and achieving sales results. It’s an asset if you have prior banking experience in a similar capacity.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Westmount-Sherbrooke&Victoria

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Banking, Building Trust, Communication, Credit, Financial Products, Investments, Lending (Inactive), Relationship Building, Teamwork

The incumbent will be responsible for supervising employees in the production department to ensure compliance and quality of production processes. Family spirit, loyalty and passion are the foundations of our approach, and teamwork, continuous improvement and quality are at the heart of all our initiatives.

Available schedule: Variable schedule - Day and evening availability

Salary: $76,265 to $100,100 ****Salary offers may vary based on experience, education, skills and training.****

We support and care for our employees and their families by offering:

• Vacation upon hiring;

• Generous and comprehensive group insurance;

• Group pension plan with employer contribution;

• Telemedicine and assistance program for employees and their families;

• Share capital with employer contribution;

• Generous allowance for parental leave;

• Paid leave; sickness, mobile and volunteer leave;

• Possibility of contributing to group RRSPs and TFSAs;

• Training and development programs;

• Saputo Flex Program, flexible work environment (schedule/location/leave) according to operational needs;

• Activities organized for employees and their families;

• Special discounts on our products;

Contributing in this role means:

• Supervise a team of approximately 25 employees and ensure their development;

• Lead, train, support and guide employees through daily production activities;

• Ensure the efficiency of production and packaging; 

• Ensure and encourage good working methods and communicate avenues for improvement;

• Optimize the use of various resources to ensure the smooth running of production operations while ensuring that the needs of internal and external customers are met;

• Ensure all reports are completed as required;

• Use various reports to monitor production efficiency and communicate information to employees;

• Work to maintain food safety and HACCP standards;

• Communicate and ensure the application of health and safety policies, procedures and regulations by ensuring that tasks and actions are carried out in accordance with the safety rules established by the organization;

• Work in collaboration with the maintenance department to maximize equipment efficiency;

• Any other related tasks.

The qualifications sought are:

• Strong interest in personnel management and coaching;

• Good vision of opportunities for improvement in work organization;

• Have a college or university education in a relevant field (food technology);

• Have a minimum of 3 years of experience in a supervisory position;

• Experience in a supervisory position in an industrial environment (an asset);

• Knowledge of cleaning and sanitation of production equipment (an asset);

• Demonstrate autonomy and cooperation;

• Possess good leadership and communication skills;

• Ease of analysis and problem solving; 

• Good knowledge of the Microsoft Office 365 suite and ease in information technologies and systems.

Overview of The Role:

Under the supervision of the Vice President, Legal Affairs, Dairy Division (United States), you will provide administrative support to a team of lawyers. Your attention to detail and organizational skills will be essential in the production of various agreements and documents.

How You Will Make Contributions That Matter: 

• Providing administrative support to the legal team
• Tracking invoices and managing entries in the Ariba accounting system
• Maintaining the department's budget
• Assisting in the preparation of various legal documents
• Editing documents (handwritten or dictated)
• Using technological tools for the preparation and signature of contracts (DocuSign and others)
• Managing calendars, correspondence, and necessary follow-ups
• Opening and closing files
• Keeping internal records and databases up to date
• Planning and booking travel, as needed
• Preparing expense reports
• Performing any other related tasks

You Are Best Suited for The Role If You Have the Following Qualifications:

• A minimum of 3 to 5 years of experience in a similar position
• Excellent proficiency in Excel and MS Office Suite (Word, PowerPoint, Outlook, SharePoint) and Adobe Acrobat
• Strong interest in using technology
• Ability to anticipate needs, take initiative and work independently
• Tact, excellent judgment, great attention to detail, accuracy, discretion, and autonomy
• Customer service orientation and strong collaboration skills
• Ability to work under pressure
• Professionalism and sense of priorities
• Good organizational skills, and professional curiosity
• Spoken and written bilingualism (French and English) is essential. The candidate will need to communicate and collaborate with colleagues and other stakeholders by email and phone, in Quebec, the rest of Canada, and/or North America
• Knowledge of the Ariba accounting system is a definite asset

As part of their duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America.

We support and care for our employees and their families by providing:

• Competitive salaries
• A hybrid work environment with the possibility to work from home 2 days a week
• Advantageous corporate agreements
• Full range of group insurance benefits
• Group retirement pension plan with employer contribution
• Purchase option of company stocks
• Group RRSP
• Health and wellness program in the workplace
• Assistance program for employees and their families
• Saputo products at a discounted price

Salary Range : $46 135 - $60 580

*Salary offers will vary commensurate with experience, education, skills, and training.

We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.

Job Description

• The candidate will be responsible for routing goods to the appropriate storage areas.
• The candidate must unpack the received goods.
• The candidate will be responsible for overseeing the loading and unloading of goods.
• The candidate must store items in a warehouse, tool room, or supply area.
• The candidate must receive, unpack, and sort incoming parts, supplies, and materials.
• The candidate must ship, deliver, or pick up parts, products, or equipment.
• The candidate will be responsible for preparing and tracking work orders.
• The candidate will be responsible for providing pick-up and delivery services upon request.

Job Requirements

• The candidate must be bilingual.
• There are no standard education requirements such as a bachelor’s degree, a certificate, or a diploma.
• Training will be provided to the selected candidate.
• The candidate will be responsible for supervising delivery drivers.

Internship

• This is a paid internship that promotes on-the-job training and skill development. It is aimed at any candidate looking to gain work experience or pursue a career.

Work setting

• The candidate should work in an urban area with a high population density.
• The candidate should work in various locations when employees are scattered across different worksites.
• The candidate should work in a warehouse, which can be a noisy and busy environment with hundreds of warehouse operatives, pickers, and packers, as well as many forklift truck drivers who move pallets between shelves.
• The candidate must work in a construction company.

Additional information

Security and safety

• The candidate should undergo a thorough basic security clearance and driver’s licence validity check.

Transportation/travel information

• Employer will provide the vehicle.
• The candidate must have a valid driver’s licence.

Work conditions and physical capabilities

• The candidate should be able to work in fast-paced busy environment.
• The candidate should have an eye for details.
• The candidate should be required to perform repetitive tasks on frequent basis.
• The candidate should be required to handle heavy loads as part of routine work.
• The candidate should be prepared to perform physically demanding tasks as part of their daily work.
• The candidate must be willing to work long hours in bending, crouching, and kneeling positions.
• The candidate should be willing to work overtime if necessary.
• The candidate must be willing to work in a standing position for extended periods of time.
• The candidate must be able to distinguish between colours.

Benefits

• The candidate should receive free parking; there is no additional charge for parking on the property.

How to Apply

If you have a keen interest in applying, kindly utilize the provided alternatives to submit your application.

By email

[email protected]

Note

Please include the following while sending the application

• Cover letter
• Proof of the requested certifications

To-do list

Training-Skills and experience required

• DEP in mechanics;
• 5 to 10 years of experience in a similar position
• Have taken courses in personnel management
• Knowledge of Microsoft Office and maintenance planning software
• Perfectly bilingual French / English
• Have leadership with management skills and be an excellent communicator;
• Have the enthusiasm for a “hands-on” approach to managing your team;
• Able to work with several different stakeholders from the internal and external environment.
• Able to work to very strict deadlines;
• Have a sense of organization, priorities and a taste for teamwork;
• Good mechanical sense;
• Good ability to work with the tools needed for the job;
• Have good self-confidence;
• Love challenges;
• Have excellent interpersonal skills.

We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods, however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet security requirements for the position.

Closing Date:

* Position closes at 12:01am on the close date identified below.

01/23/2025

Carpenters build, erect, install, maintain and repair structural framing of wood, particleboard, lightweight steel and other materials. They are employed by construction companies, carpentry contractors and plant maintenance departments, businesses and other establishments, or they may be self-employed.

MAIN DUTIES AND RESPONSIBILITIES

• Read, interpret and study plans, drawings and sketches to determine technical specifications and calculate material requirements.
• Prepare the layouts, using measuring tools, taking into account the requirements of the building codes.
• Measure, cut, shape and assemble elements made of wood, chipboard, light steel or other materials.
• Erect foundations, install floor beams, lay floor covering support, assemble pre-assembled framing and roofing elements.
• Adjust and install carpentry elements (such as: interior doors, moldings, shelves, storage spaces, wall coverings, wooden stairs, wooden floors and hardware, etc.).
• Build divisions and carry out the interior finishing of a building.
• Maintain, repair and renovate wooden dwellings and buildings in factories, mines, hospitals, industrial plants and other establishments.
• Install built-in furniture (such as: countertops, kitchen and bathroom cabinets, etc.).
• Prepare, if necessary, quotes for customers.
• Supervise the work of apprentices and day laborers, if applicable.

KNOWLEDGE AND SKILLS

• Basic geometric and mathematical knowledge is essential for the design and layout of frames. Computer skills are increasingly required to be able to use the software available in the field.

Professional Certificates and Approvals

• CCQ companion certificate Valid for Carpenter-Joiner

The electrician is responsible for performing preventative and corrective maintenance, routine and on-demand services on facility mechanical and electrical equipment and systems for the assigned facility. The electrician is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

At this position level:

• Performs preventative and corrective maintenance on facility mechanical and electrical equipment and systems
• Trades certification or license in one or more of the following - required:
  • Journeyman level Electrician license (must be a member of the CCQ)

KEY DUTIES & RESPONSIBILITIES

Subject to legislative licensing requirements and company policy:

• Performs work in accordance to established processes and practices
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection
• Performs regular facility, facility mechanical and electrical equipment and systems monitoring and inspection, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained
• Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides recommendations for enhancement and repair
• Monitors assigned facility by conducting facility walkthroughs, mechanical and electrical equipment and system monitoring and inspection
• Maintains, troubleshoots and repairs mechanical and electrical building systems and equipment
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on  facility mechanical and electrical equipment and systems
• Records resolution data within service maintenance management database.  Ensures work completed meets quality, contract response and all other requirements
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.  Initiates documents to obtain formal approval of work required
• Assists in the implementation of preventative maintenance (PM) program.  Ensures that deficiencies are identified, recorded and escalated, and that related documentations are maintained
• Participates in facility-related projects
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis
• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered
• Other duties as assigned

Work Requirements

• Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise
• Must be willing to wear personal protective equipment

On-site: Candidate will be working from our warehouse located at 7207, Henri-Bourassa West, Montreal, Quebec.

Work Schedule: Monday to Friday, 3.30pm to 8pm

Duties and Responsibilities:

• Arrange for pick-up of shipments, contact carriers for ETA, and coordinate schedule.

• Stage and coordinate outbound shipments.

• Safely operate various power equipment.

• Use RF Scanners to electronically scan barcodes.

• Conduct physical inventory or cycle counts daily, weekly and/or monthly based on SOP's.

• Encourage safe work practices in others, point out areas where safety training and enforcement is needed, and participate on Comprehensive Health & Safety Program (CHSP) committee.

• Ensure all equipment is in proper working order (e.g., counter balance/doors/docks/signal lights).

Education and Experience:

• Experience / Skill: Warehouse and forklift experience is preferred.

• Training available

• Bilingual (French and English) - International Trade Business

• Attention to details

• Adapt to change easily

• Fast paced environment

Contribute to the overall success of the regional Client Administrative Services team by ensuring that individual objectives, initiatives and plans are executed and achieved in line with business strategies and team objectives. Ensure that all activities are carried out in compliance with governance regulations, internal policies and procedures.

Your contribution

• Under the supervision of the Regional Administration Director, provide administrative and operational support, in person and virtually, to help Financial Advisors and Portfolio Managers deliver excellent service to all MD clients.
• Promote a customer-centric culture, to deepen customer relationships and leverage relationships with the Bank and its systems and knowledge.
• Prepare and process client documents. Enter transactions requested by advisors and portfolio managers. 
• Collaborate with a team of advisors, as well as the rest of the regional administrative team. 
• Maintain customer contact database and ensure all notes and information are recorded correctly. 
• Assist in scheduling appointments and preparing documents for client meetings. Respond to urgent requests from advisors during client meetings, prepare messages to clients and ensure that all inquiries from current and potential clients regarding MD products and services are answered quickly and efficiently. 
• Manage a tracking system for requests and issues to ensure everything is resolved promptly according to MD service standards. 
• Provide support and participate in researching and resolving customer issues. Contribute to special projects, when required. 
• Ensure the efficient execution of monthly compliance tasks, such as compliance logs and follow-up of non-compliant documents. 
• Liaise with accountants and third parties to provide tax slips and statements when required. 
• Perform general administrative tasks and provide relief at reception when necessary. 
• Understand Scotiabank's risk culture and risk appetite and reflect this in day-to-day operations and decisions.
• Actively, effectively and efficiently work in his/her field, in accordance with Scotiabank's values, Code of Ethics and Sales Guiding Principles, while ensuring the adequacy, compliance and effectiveness of day-to-day business controls to ensure the company meets its operational, compliance, anti-money laundering and counter-terrorist financing and ethics risk obligations.
• Promoting a productive and inclusive work environment

MD's expectations

• You are committed to delivering an exceptional customer experience. You use your ability to quickly understand the customer's perspective to provide relevant and accurate responses to a wide variety of requests. 
• You handle requests promptly because what's important to your customers is important to you. You get the job done quickly and well. 
• You are able to work independently, but also collaborate within a team. 
• You are open-minded and thrive in a diverse environment where priorities are constantly changing and sometimes conflict.  
• You are familiar with the principles of organizational effectiveness. You pay close attention to details and follow up as necessary by adopting a results-oriented vision . 

Training and experience

• College diploma in business administration, commerce or equivalent.
• Knowledge of the financial services industry and the rules governing estates, trusts, RESPs, RDSPs, TFSAs, RRSPs/RRIFs, TFSAs and non-registered investments and applicable related tax issues. 
• Proficiency in Microsoft Office software. 
• Functional knowledge of MRCC 2. 

Why MD?

• We strongly encourage work-life balance and give you the flexibility and tools to achieve it.
• We believe that a diverse and inclusive work environment promotes employee happiness and productivity.
• We know how important benefits programs are in supporting the mental and physical health of employees and their families.
• We know that financial security is important to you and we want to contribute to this by offering you competitive salaries, performance bonuses, a defined contribution pension plan and a stock purchase program for our employees.
• We know it’s important to take a break, so we offer a generous paid vacation program that increases as you progress through your career at MD. Our collaborative work environment allows you to take a vacation with peace of mind, without having to worry about your clients.
• Through our partnership with Scotiabank, we can offer you great banking solutions to keep more money in your pocket. You'll have access to a wide range of banking services, credit cards, mortgage solutions, auto and home insurance and discounts.
• We love discounts. Through the WorkPerks program, MD staff have access to thousands of discounts across Canada.

“In accordance with a language needs assessment conducted by Scotiabank, the successful candidate must be able to communicate in English and French, as they will be serving an English-speaking clientele.”