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Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Operations Specialist is responsible to analyze all relevant facts gathered and assign controllability to the arrival delay based on legal regime that applies for the entire Air Canada network. The incumbent will investigate the arrival delay and provide the supporting documentation to help resolve customer claims and proactively minimize potential liability to Air Canada. 

Responsibilities:

• Analyse all relevant facts gathered, including the applicable legal regime and assign controllability factor to the delay.
• Gather, save, and file results of analysis of what other rerouting options may have been available, to demonstrate sufficiency of rerouting obligations chosen at time of disruption.
• Gather, save, and file all information pertaining to whether communication and standards of treatment were provided, if failures were identified.
• Investigate and assign root cause of arrival delays and tarmac delays at a flight level for all AC Carriers.
• Prepare tarmac delay reports for Legal review, including all findings on whether obligations were met, including all supporting evidence.
• For tarmac delays, determine whether service delivery obligations and disembarkation obligations were met. If obligations were not met, investigate why (coordinating with various departments and third parties that may have been involved, as above).
• Coordinate with internal stakeholders, including but not limited to Legal and Customer Relations to provide all relevant information pertaining to cases that become litigated, along with results of investigation on fact gathering.
• During fact gathering, determine whether communication, standards of treatment and rerouting obligations were met; If obligations were not met, investigate why (coordinating with various departments and third parties that may have been involved, as above).
• Coordinate with Customer Care, providing decision on controllability for compensation purposes, findings on whether other obligations were met, and steps taken to mitigate, if relevant.
• Sign affidavit including reason for delay or cancellation and length of delay in case needed in court proceedings or coordinate with most appropriate person for affidavit signing (pilot/Flight Ops; airport; dispatch; etc.).
• Maintain competency with Operational systems including but not limited to: Netline Ops, Netline Crew, TRAX, WSI Fusion, LIDO, Flight Briefer, Communicator, SmartLoad, SmartSuite and Aircom.
• Gather, save and file all external documentation supporting assessment that delay or cancellation is outside control (airport authority communications, NavCan, Customs, etc.).
• Provide feedback on operational improvement opportunities.
• Provide feedback to support improvements on Process Improvement Playbook content.
• Align delay comments with additional information supporting root cause.

Qualifications

• Post-secondary degree or diploma with a focus in Aviation Studies an asset.
• Airline operational experience.
• Ability to work well under pressure, adapt to constantly changing operational situations, make decisions and meet deadlines.
• Excellent oral and written communications skills.
• Excellent knowledge of computer systems currently in use, e.g. Netline Ops, Netline Crew, TRAX, WSI Fusion, LIDO, Flight Briefer, Communicator, SmartLoad, SmartSuite and Aircom.
• Proven problem-solving skills within a team environment..
• Ability to distinguish the root cause of the delay.
• Results oriented with a positive, creative approach to achieving objectives.

Working Conditions:

The position is office-based, working in a fast-paced environment.   The incumbent must handle a fast-paced and dynamic environment, collaborating with stakeholders and managing high-level decision-making, requiring strong adaptability, analytic skills and customer-centric mindset.
The position is shift work.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Reporting to the Manager Integrated Technology Systems (ITS), the Business Analyst SWM assumes responsibility for the timely completion of both one-time projects and recurring assignments on behalf of Solid Waste.

Major Responsibilities:

• Facilitates and supports strategic and long term I&T business planning activities.
• Conducts studies on the feasibility of integrating processes to deliver a range of services to a specific client or to a geographic location.
• Documents and analyzes business processes, input costs and output level, and conducts data flow analysis and business process design modelling and/or re-engineering.
• Prepares reports to management, supporting recommendations on changes in business methods and processes including appropriate staffing levels, resource allocation, etc.
• Develops test strategies, plans, scripts, data, executes tests and documents test results.
• Designs or modifies business processes for administering the delivery of service and tracking the cost and effectiveness of service delivery.
• Conducts statistical data analysis on various strategic, operational, and financial measurements, disseminates and reports on trends and findings, and makes appropriate recommendations related to I&T capital business cases.
• Liaises with Solid Waste and/or other city-wide staff at all levels to gather sufficient understanding, knowledge, and background information relative to the undertaking.
• Participates in senior level management meetings as appropriate and as required to gain further understanding of the issues impacting Solid Waste.
• Prepares business cases to document and support changes in budget and charges to clients.
• Prepares terms of reference, including project objectives, defining scope, bench marking performance measuring areas of emphasis and methodology to be employed in studies and reviews of business processes, alternative service delivery options and business organizational design.
• Contributes to the development and evaluation of procurement documents (RFP/Q/I/R) and administers contracts.
• Analyzes and documents business requirements, works with Technology Services Division resources to prioritize, test and document system changes and perform necessary system administration functions to meet user business needs.
• Gathers user requirements, interviews, documents, and facilitates business process, systems and data requirements review/re-engineering sessions with stakeholders, prepares proposed system solution(s) and investigates alternative solutions to meet business needs.

Key Qualifications:

1. Post-secondary education in business or public administration or other discipline pertinent to the job function, or equivalent combination of education and experience.
2. Considerable experience in all phases of project management including some project management experience.
3. Experience in assisting large organizations in analyzing and implementing organizational design, business process modelling, business systems, strategic plans, and management structure development.
4. Experience utilizing Microsoft Office products including Word, Excel, PowerPoint, Visio & Microsoft Project.

You must also have:

• Ability to develop and maintain spreadsheets/databases, create presentations and graphics.
• Ability to research, conduct analysis and prepare reports to support policy development activities and to conceptualize and develop options and recommendations to support decision making.
• Good organizational skills with the ability to handle multiple tasks and projects concurrently while meeting deadlines.
• Well developed written and oral communication skills, analytical capabilities, conflict resolution skills, consulting skills and interpersonal skills for building good internal/external working relationships.
• Sound judgment and ability to handle matters of a confidential/sensitive nature as it relates to Council and other senior staff.
• Ability to negotiate effective resolution of conflicting business priorities.
• Knowledge of current and emerging technologies relating to cloud, customer relationship management, e-service, business intelligence, data retention, and document management.
• Knowledge of Solid Waste business process and systems would be an asset.

Posting Period: 03-APR-2024 to 17-APR-2024

GWE is currently looking for an ambitious and high performing Software Developer who is motivated to design and develop best in class enterprise applications, has a passion for innovation and problem solving, and thrives in a fast paced ever changing environment. An ideal candidate must have basic knowledge in the software development life cycle, object-oriented programming, and database programming and has a basic familiarity with various development tools. You will work as part of a team to ensure that the technical implementation of the delivered solution matches the business requirements.  You will be involved various aspects of requirements review, analysis, design, development, testing & implementation and while working with technical leads, architects, other developers, key business stakeholders and senior leadership, regulatory and compliance groups, as well as various technical support teams across the Bank.

Is this role right for you? In this role you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Participate in business requirements review and analysis
• Collaborate with technical leads and solution architects to produce web application or microservice design and architecture
• Produce code using required programming language i.e. React.js, Java, including unit testing.
• Supporting and working along with the team to have NodeJS (Yarn) updates to NPM registry libraries/packages.
• Implement database changes and make updates to application databases using SQL programming
• Integrate code with version control as well as build and deployment pipelines
• Maintain highest level of code quality and secure coding standards
• Develop technical documentation throughout the software development life cycle (SDLC).
• Support IST & UAT Testing cycles including code deployments, and working closely with QA Team on defect analysis and bug fixes
• Support Production Implementation and deployments of applications to Production
• Provide Production Support for complex technical problems that arise on all assigned applications and systems by:
  • Providing technical support
  • Troubleshooting and analyzing problems and incidents
  • Implementing solutions
  • Developing new procedures surrounding support
  • Being primary point of contact for Level 1 and Level 2 issues to resolution
• Test, maintain and improve the performance of existing applications to ensure strong functionality and optimization
• Recommend improvements to existing applications as necessary.
• Clearly and regularly communicate with management and technical peers, leads and support colleagues
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of your respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champion a high performance environment and contribute to an inclusive work environment

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Must have: 

• You have basic knowledge or experience in the below:
  • Software Development Life Cycle (SDLC) & Agile Methodologies
  • Database Knowledge (SQL Programming, Oracle, SQL Server etc.)
  • Programming Languages (One or more of Java, JavaScript, Spring, React, C/C#, .NET etc.)
  • Development Tools (Git, Jenkins, Gradle, Maven, Artifactory, Microsoft DevOps etc.)
• You have excellent communication skills, problem solving skills, and attention to detail
• You have excellent interpersonal skills and communication skills in order to effectively liaise with business analysts, vendors, other technical departments and members of the project team
• You have strong technical documentation skills, problem solving skills, troubleshooting skills and multi-tasking skills
• You are a creative and motivated self starter able to work both independently and collaboratively within a team
• Graduate in Computer Science, Engineering or a Related Field

Nice to have:

• Advanced knowledge of programming languages and database development
• Knowledge of Cloud Concepts
• Knowledge of DevOps Concepts & CI/CD Pipelines
• Knowledge of Security Concepts such as SSL, Certificates, Key Store/Trust Store

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid

#LI-Hybrid  

$965 / week + Commission 

As a Route Sales Representative, there are two main accountabilities: (1) selling and developing the business and (2) servicing customers through delivery and merchandising. You will be responsible for developing and sustaining a growing snack foods business to an assigned group of retail customers, for example, grocery, gas and convenience stores.

What you can expect from us:

• Competitive Compensation
• A flexible working environment that promotes a healthy work-life balance
• A dynamic and inclusive culture that promotes you to bring your whole-self to work
• A supportive team that will encourage your professional growth and development
• An opportunity to be meaningful and impactful within your work and projects
• An opportunity to give back to the community with our Always on Volunteer 360 Program
• An organization that aims to use their scale, reach and expertise to build a more sustainable world

Responsibilities

• Identifying changing customer needs through a constant review of the highest selling products
• Frequent communication with store managers
• Developing all assigned accounts relative to sales volume, market share, product distribution, space allocation and customer service objectives
• Selling and executing national and local promotions, soliciting placement of incremental marketing equipment, displays, racks and selling product inventory for customer volume demands
• Managing inventory to ensure balanced accounts and fresh products for customers
• Executing hands on activities: managing product placement on shelves, increasing shelf facings and racks, handling carton returns, inventory movement and cleaning shelving and racks

Qualifications

• High School diploma required, University/College education is an asset
• Valid full G driver’s license or class 5 driver’s license
• A car or reliable, consistent access to a car and a clear/clean driving record
• Scheduling flexibility: work schedule can vary (weekends/holidays included)
• Previous sales experience with a consumer-packaged goods or retail organization preferred
• Outstanding organizational skills (able to handle multiple priorities, problem solve, meet targets
• Great with people and excellent communication skills

#PFCSales

Requirements:

Languages: Candidates must have knowledge of the English Language

Student status: Secondary (high) school graduation certificate, Full time enrollment, Part time enrollment

Location: 14957 Highway 540, Evansville, ON P0P 1E0
Shifts: Evening, Weekend

Benefits:

• The candidates will get gratuities and free parking

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume, and References attesting experience) through below mentioned details.

By Email:
[email protected]

In person:
14957 Highway 540
Evansville, ON
P0P 1E0
Between 02:00 AM and 06:00 AM

Be prepared for the screening questions. Include answer the following questions while applying:

• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?

About this Role and About You

The Customer Support Coordinator is the primary contact for customers, carriers, and suppliers for all Customer Service activity. CSC is responsible for maintaining carrier dispatcher relationships to ensure product and service continuity to Chemtrade customers. CSR is also a primary contact to liaise between customers and other cross functional teams within the organization to meet customer requirements, and address any customer non-conformances.

Qualifications

• Fully French/English bilingual in both spoken and written communications 
• Bachelor degree in business OR equivalent of education and/or experience would be considered 
• 2 years experience in  customer service. Supply chain related function preferred.
• Order entry experience 
• CSCs will be required to be on call on a rotating basis in order to support the business in other regions and time zones 
• Must be comfortable in a hybrid setting 
• Computer proficiency; MS Office Suite 
• Experience with SAP or other ERP system an asset 
• TDG certificate an asset.

Responsibilities

Key responsibilities of this position include:

Customer Support – 70% 

• Provide excellent customer service to internal and external customers 
• Probe to identify customer needs and requirements 
• Receive orders, arrange carriers and complete paperwork (from order creation through invoicing). 
• Enter and schedule orders, monitor and expedite deliveries to customers 
• Work with the designated carrier dispatchers from order to delivery 
• Ensure customer purchase orders match Chemtrade pricing terms and conditions 
• Send PO acknowledgement to customer upon receipt of PO 
• Adjust order schedules and carriers to meet the customer delivery requirement as needed 
• Communicate order changes to the customer to ensure acceptability and alignment with requirements  
• Maintain customer requirements database and ensure that requirements are met 
• Ensure a PDI is available before first delivery and revised every 3 years 
• Ensure FDI/PDI is completed within the parameters set for each form. Obtain appropriate approvals by Technical Services (for PDI) CS Management (for FDI) 
• Adhere to risk and compliance processes and policies 
• Communicate any incidents to Operations & Transportation Managers for investigation;  
• Report Non-Conformances to log as per ISO policies & procedures 
• Initiate and manage non conformances through incident and quality reporting for all assigned customers; participate in any investigation as appropriate 
• Facilitate customer inquiries and/or reporting requirements.  Assist customer on all service issues (including tech service, quality, sales management, etc.). 
• Communicate issues/incidents affecting customer deliveries, safety, production delays or carrier performance to appropriate stakeholders  
• Update SAP/S4 contracts as necessary 
• Research invoices discrepancies for Accounting, Customers and Sales  
• Facilitate customer inquiries and/or reporting requirements 
• Assist customer on all service issues. 
• Take ownership of customer inquiries until resolved. Follow up with customer to ensure satisfaction with Chemtrade's response 
• Liaise with 3rd party suppliers to fill customer orders 
• Research invoices discrepancies for accounting, customers and sales 
• Assist the Customer Support Supervisor and the Commercial Team by maintaining customer information systems and relaying customer and competitive activity 
• Maintain high customer satisfaction ratings and meet service level agreements  
• Apply a continuous improvement mindset to streamline current processes with the goal of optimizing the customer experience 

Carrier Coordination – 10%

• Arrange transportation (truck & rail) equipment to maintain customer inventories 
• Liaise with carrier to ensure that service expectations are met; monitor carrier performance against established performance standards and criteria; work closely with Chemtrade operations to capture all non-conformances 
• Maintain database of carrier performance and delivery occurrences; communicate any incidents to Operations & Transportation Managers for investigation; log any Non-Conformances per ISO policies & procedures 
• Communicate carrier performance feedback to the Transportation Team. 
• Ensure accuracy for paperwork for all shipments following standards for hazardous goods and TDG regulations 

Product Planning - 10%

• Monitor on the telemetry customer’s tank status and manage designated customer inventories accordingly with consideration and communication of scheduled shutdowns 
• Work with supply chain for annual/seasonal production outages at Chemtrade supply points to ensure product continuity for internal and external customer requirements 
• Work with Commercial team to ensure third party product availability if necessary to maintain customer demand during any outages  

General Responsibilities – 10%

• Work with other team members to ensure timely and accurate completion of month-end requirements to specified deadlines 
• Train designated backup and cross-train on all product line responsibilities in Customer Service 
• Daily post good issue of customer shipments 
• Perform office housekeeping once a month if assigned 
• Upload documents to DMS/ Sharepoint 
• Support Customer Experience and Customer excellence initiatives 
• Support cross functional initiatives as representatives of the Customer Service group 
• Additional duties as required within scope of the Customer Service organization 

What Chemtrade Offers You

Embracing Diversity, Maximizing Results

At Chemtrade we are committed to cultivating a work environment that embraces and values the unique qualities of every employee. We believe in harnessing the richness of diverse talents, ideas, backgrounds, experiences, and perspectives to drive our business forward. Our vision is to create a workplace where all individuals feel respected, empowered, and inspired to contribute their experiences, ideas, and perspectives.

Rogers Sports and Media is looking for an innovative, collaborative, and All-Star creative producer, with a comprehensive background in brand development, creative production, and advertising copywriting to join our in-house creative agency in the role of Creative Producer, Sports Brands (Sportsnet & Toronto Blue Jays).

The successful candidate loves sports and knows what drives fans to watch, listen and engage, plus inherently understands what fans want and how to communicate with them!

Reporting to the Creative Director, Sports Brands, the successful candidate will be accountable for campaign conceptualization, management, and production of advertising assets that span multiple channels including TV, Radio, Web, Out of Home, Digital and Social; for the largest and most exciting sports media portfolio in Canada. Properties include, Sportsnet’s master brand, National Hockey League/Hockey Night in Canada, Blue Jays on Sportsnet/Major League Baseball, Raptors/National Basketball Association, Sportsnet’s range of original content and digital products such as Sportsnet NOW, plus the Toronto Blue Jays!

What you will do:

• Drive creative campaigns to help the sports brands achieve marketing and business priorities.
• Understand brand strategy, tone of voice and personality to maintain consistency in the brand’s voice while exploring category-relevant ways to engage consumers.
• Lead conceptualization, development and execution of digital-first, multi-channel marketing campaigns, which includes ideation, crafting pitch decks, copywriting, sourcing audio/visual assets, directing voice over and supervising edit/postproduction sessions.
• Produce day-to-day tune in spots promoting network live events and original content shows.
• Participate and contribute to team ideation sessions for development of creative marketing solutions.
• Produce story boards and spec edits that bring concepts to life.
• Write compelling marketing and promotional copy for digital and social channels.
• Collaborate with the Social Strategy team to create, produce and edit, original and marketing content that resonates across digital and social platforms.
• Direct commercial productions, plus organize and direct content shoots – in studio, on-location and during live sporting events.
• Lead and/or support on-set production of photography and video execution of sports creative and promotional assets including travel to Rogers, NHL/MLB/NBA, and partner locations across Canada and the USA.
• Provide support to Sales and Branded Integration as required.
• Collaborate with Designers, Art Directors, Editors, Project Managers, plus the Marketing, Sales, Digital and Content teams to execute project needs.
• Collaborate with the Creative Lab on new ways to innovate and engage with the audience.
• Continuously push the envelope in the creation of content ideas, and executions that can be monetized.

What you will bring:

• Sports fandom and a healthy obsession for creative, broadcast marketing and fan engagement.
• A natural curiosity, drive to win, strong sense of personal ownership and experience working in a high-performance environment, with a portfolio of work.
• Acceptance of a unique culture that respects others, has fun and values innovation.
• A digital-first mindset with strategic thinking that places our audiences at the forefront of direction.
• Passion and ability to produce engaging advertising creative, with enthusiasm for storytelling.
• A good eye for film and photography.
• Expert knowledge of writing for advertising and promotions.
• Expert knowledge working in Adobe CC – primarily Photoshop, InDesign and Premiere Pro (After Effects is a bonus).
• A keen attention to detail and take due care in the creation of all work.
• Knowledge of direct-to-consumer platforms.
• No fear of failing but can move on quickly in order to ensure we are constantly innovating our approaches.
• An excellent ability to build relationships and engage with internal teams and external partners/stakeholders.
• An understanding of digital marketing, with a belief in the power of data and analytics.
• A robust understanding of social media formats and audience behaviours across channels, and what works where and why.
• A social native who is up to date on trends, including new apps and tech that pertains to content ideation and creation.

Here’s what you can expect in return:

• A competitive salary and benefits that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays tickets.
• A manager who deeply cares about your development and long-term career at Rogers.
• A team that trusts and wants to win together.
• Smart and accomplished colleagues who are focused on both the “what” and the “how”.
• Your choice of hardware and software (iPhone or Android/PC etc.)

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: Up to 25%
Posting Category/Function: Broadcasting & Creative

Our Maintenance Delivery department is seeking a Track Utility Person to ensure GO Transit’s track structure, equipment, and rights-of-way are maintained in a safe and effective manner.

Accountabilities:

• Provide administrative and support services for three Directors - Communications, External Relations and Brand
• Prepare routine correspondence and submissions, including reports, forms and memos
• Arrange meetings with internal staff, senior management, external groups, as required
• Maintain calendar, coordinate time request from Internal, Senior Management, external groups and government agencies
• Coordinate meetings, travel, hotel reservations and conference/forum registrations
• Develop and maintain effective working relationships with both senior level internal and external contacts
• Evaluate and screen telephone calls determining the urgency and confidentiality of issues
• Monitor all incoming mail and correspondence
• Manage expense reconciliations and coordinates payment of corporate expenses
• Coordinate, compile and prepare travel expense payments
• Format PowerPoint slides, Word documents and Excel spreadsheets to be presentation-ready
• Organize and make arrangement for Line of Business Team one-on-one meetings
• Review speeches and reports, editing as required
• Deal on a daily basis with highly sensitive and confidential material nonpublic information which must be protected from accidental disclosure
• Work on special projects as assigned
• Perform other duties as required

Selection Criteria:

• Bachelor’s degree preferred
• This position requires someone with 5+ years of experience supporting senior leaders
• Intermediate/Advanced in software applications such as Microsoft Excel, Word, PowerPoint
• Strong organizational skills and the ability to work independently, often with minimal supervision
• Ability to work in a fast paced environment
• Ability to multitask and manage multiple projects simultaneously and to adjust to competing and/or rapidly changing priorities
• Self-motivated with an upbeat can-do attitude and the ability to learn quickly
• Excellent project management skills with a consistent focus on prioritizing projects, communicating project status and meeting deadlines
• Must be knowledgeable in the practice of corporate communications as it pertains to the dissemination/disclosure of information
• Excellent command of English and writing skills
• Ability to present and work cross-organizationally with exceptional professionalism and diplomacy
• Extremely detail oriented with proven ability to effectively prioritize work flow
• Strong interpersonal and communication skills

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2024.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Deadline: April 15th, 2024

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

We are all about investing in our team members, offering fantastic benefits and perks, such as:

Uncapped Earning Potential: A rewarding compensation package that includes uncapped commissions.

Enjoy the Perks: Employee discounts that can offer up to 50% off our Rogers and Fido products and services.

Health: Quick access to one of the best flex health and dental benefits, Parental Leave and Benefits- Top Up, Gradual Return to work- Parental Leave, Mental Health and Support benefits- 100% coverage, Employee and Family Assistance Program benefits

Healthcare from Home: Connect with healthcare professionals through a virtual walk-in clinic.

Wealth Accumulation: Registered Retirement Savings Plan (RRSP), Tax-Free Savings Account (TFSA), Pension plans in Canada and option for company matched share purchase program. 

Give Back: Rogers Gives Together is our company’s employee giving and volunteer program which offers choice, flexibility, and opportunities for our teams to give back where we live, work and play.

Learn & Grow: A 90-day training and onboarding program to build your fundamental skills for the job. Also build your career within Rogers through development opportunities, including Tuition Assistance Program, Mentoring Circles, Online Learning Platforms and Coaching programs

Tuition Assistance Program: Eligible Retail employees can participate in our Retail Tuition Assistance Program (TAP) by entering a quarterly draw. The program is designed to support the growth and development of Retail employees by investing in their education.

Commitment to Diversity: We all bring something different, and we know what makes us different is what makes us great. We have a strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing Women, People of Colour, 2SLGBTQ+, Indigenous Peoples, Persons with Disabilities.   

What You Will Be doing:

•    Tailoring Solutions: You build rapport with customers to understand their needs and match them to Rogers and Fido brand products including Wireless, Cable, Hi-Speed Internet, Home Phone, and Rogers Mastercard  
•    Sales:  Identifying opportunities, anticipating customer needs and achieving sales goals within a dynamic and supportive team environment. 
•    Customer Engagement: Drive sales through engagement of existing customers by calling and texting to promote Rogers and Fido branded products.

 •    Representing the Brand: Representing Rogers and Fido brands in-store and at local community events.

Your Qualifications:

•    Interpersonal & Communication Skills:  Experience building rapport and establishing connections with customers and team members through clear and effective verbal communication. 
•    Customer Experience: Demonstrated commitment to providing positive customer interactions through understanding and meeting customer needs.
•    Adaptability: Rapidly adapt with flexibility to respond to changes in the store environment to meet customer and business needs.  •    Multitasking: Experience navigating multiple tasks and efficient workflows while providing consistent customer service.  
•    Critical Thinking: Successfully navigate and find solutions for unexpected situations that arise.
•    Minimum Age: You meet the provincial minimum age of majority 
•    Flexible Availability: To better serve our customers, you can commit to provide a minimum availability of 20 hrs a week, including evenings, weekends, and statutory holidays.

No previous telecom technology experience required. We will train you; bring your willingness to learn and curiosity.

After you apply, watch your email.

If you are selected to move forward in the process, a member of our Recruitment team will reach out to you to discuss the position further.  Successful candidates will be required to provide consent for and pass Background and Employment Verification check requirements.

Schedule: Part time
Shift: Variable
Length of Contract: No Selection
Work Location: 333 Bloor Street East - Store (333), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service