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Officer, Network Communications & Impact Assessment Full-time Job

Canadapost

Customer Service   Ottawa
Job Details

Job Description

 

Provides specific impact analysis related to services for major functional groups and for Canada Post’s external customers.  Provide clear, comprehensive, up-to-date and easily accessible information related to Canada Post products, services, initiatives, programs and activities, and other required information to support the functional community and in order to assist them in responding to customers.  
 

Job Responsibilities

 

Below are the main job requirements and responsibilities for the Officer, Network Communications & Impact Assessment.

 

1.    Represent the team in the development of products and initiatives/ processes.  Monitor change requests/assessments to confirm all needs have been met. Suggest amendments to change requests if necessary and implement requests on behalf of the function.

 

2.    Review all retail, sales, customer service, and media relations communications to ensure accuracy and impact to customer service. Coordinate and maintain the online contents on various sites/systems as new or more accurate information is acquired.  Assess the end user’s need for new and updated information and schedule updates.  Compile statistics, analyse and disseminate the result to upper management.  Analyse system use and identify KM portal requirements. Recommend enhancements where needed.

 

3.    Deal with software-related problems and intranet system (i.e. Service Zone, TeamSite CMS) by describing “anomalies” to internal and external contacts, log IT incident tickets and service request tickets, participate in ongoing assessments and improvements within TeamSite by providing input to ensure development and/or enhancements respond to front line employee’s needs.

 

4.    Assess need for and create new SIDs (Service Information Documents), information sources, or revise existing documents (impact assessment and communications) in order to provide timely and accurate information to the functional group on matters related to Corporate processes, new activities or procedural changes. 

 

5.    Assist in the development and ongoing maintenance of online portal.  Monitors the portal to identify documents that need updating.  Make necessary changes and forwards document for review to appropriate area responsible for content. Write and translate where needed, messages to announce an operational impact or change that requires immediate attention; that may increase call volumes in the call centers.
 

Job Responsibilities (continued)

 

6.    Respond to enquiries from functional groups such as Change Management, Configuration Management, Products and Services, Contact Centres, H.O. & Regional Customer Relations as well as Retail & Operations. Lead groups of individuals with expertise in specific areas of Customer Service and Process when required to co-ordinate the implementation of a new product, service or web page. Research existing documents and/or consult with interested parties and obtain agreement as to how issues will be handled. Communicate responses in a written format.

 

7.    Coordinate and release timely distribution of informational material to the function to ensure employees have access to documentation that customers/ employees may have received. Maintain and publish online (HTML, CSS, JavaScript) all content to Service Zone. Manage all content for Service Zones within the Teamsite / Knowledge Management structure using Metadata and Taxonomy (DCR = Document Control Record

 

8.    Respond to enquiries from Customer Service operational groups (CRN, CSN, NPC, Claims, CMG) as well as from other functional groups within the Corporation. Research existing documents (SID, FAQs, etc), databases (Postal Guide, Corporate Manual System, etc), investigate by contacting Product Managers, Process Owners and/or Subject Matter Expert’s (SME) to resolve the issue/enquiry.

 

9.    Co-ordinate and maintain all content within KM. Manage all Expiry and Link Checker reports on a daily basis to ensure content is available, accurate and up to date.

 

10.     Meet with clients to discuss their teams needs when creating/designing new web pages that will facilitate the end users in locating the required material to respond to external customers enquiries.
 

 

Qualifications

 

Education


•    Completion of secondary school according to provincial standards or equivalent (GED) is required AND


•    Completion of post-secondary (College/University) course(s) in a related field.

 

 

Experience


•    2-5 years of related work experience is required.

 

 

Other Candidate Requirements


•    Enrollment in specific designation and or certifications programs may be required for certain positions.


•    Excellent writing, editing and review skills in both English and French


•    Excellent knowledge of HTML coding for internet publishing


•    Excellent knowledge of Knowledge Management and Taxonomy within Teamsite – CC Professional


•    Some knowledge of Java Script, Cascading Style Sheets for internet publishing


•    Experience in Customer Service


•    Knowledge and experience in Software programs such as:

  • Teamsite – CC Professional
  • Adobe Dreamweaver
  • Adobe Photoshop
  • Adobe Acrobat Pro
  • Microsoft Word
  • Microsoft Powerpoint
  • Microsoft Office Access
  • Microsoft Excel

 

Language Requirement: Bilingual Imperative (BBBB)

Officer, Network Communications & Impact Assessment

Canadapost
Ottawa - 47km
  Customer Service Full-time
Job Description   Provides specific impact analysis related to services for major functional groups and for Canada Post’s external customers.  Provide clear, comprehensive, up-to-d...
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Jan 19th, 2024 at 07:18

Manager, Special Authorization Full-time Job

Canadian Blood Services

Management   Ottawa
Job Details

Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site and will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

 

About the role

Canadian Blood Services is looking for a regular full-time Manager, Special Authorization to join our dynamic Plasma Protein and Related Products Formulary Program (PPRP) team in our Medical Affairs and Innovation division.

 

The PPRP Formulary Program team is responsible for leading Canadian Blood Services’ formulary management processes on behalf of Provinces and Territories in order to meet patients’ needs.

 

In this role, you will provide input and make recommendations that inform decisions and practices for the PPRP formulary program. Fostering and maintaining strong professional relationships with key stakeholders and having the ability to communicate effectively and assertively in order to leverage opportunities to exchange information and coordinate activities with stakeholders at various levels are key components of this role. You will lead and oversee the special authorization adjudication process by developing land supporting optimal approaches for delivering services related to special authorization requests and formulary management. You will require expert knowledge on PPRP and the application of evidence-based medicine in order to effectively provide clinical expertise.

 

Formula for success

• Leveraging your knowledge and experience as a first-line adjudicator, you will provide advice to the PPRP Therapeutics Committee on the creation of new criteria, on their usability and relevance.

• Utilizing your proven customer relationship management skills, you will maintain constructive relationships with internal and external stakeholders to achieve results.

• Focusing on your continuous growth mindset and strong business acumen, you will provide recommendations for formulary enhancements, improved control, and cost management for existing programs, assist in the ongoing management of the formulary including providing updates in benefit status and associate criteria.

• Drawing on your proven capabilities in leading initiatives, you will review clinicians’ requests and determine if they meet the criteria established by the PPRP Therapeutics Committee and when needed consult with scientific and medical community and other sources of product information to inform decisions on special requests.

• Concentrating on your strong interpersonal and communication skills, you will support leads in the preparation of all required committee materials, e.g., briefing notes, presentation content, and follow-up on open action items.

• Using your excellent planning and organizational skills, you will analyze issues and opportunities, prepare supporting documentation, such a white papers, environmental scans, proposals, and business cases to outline options and recommendations, ensure varying opinions are included in assessments.

 

Desired education and skills

• Completion of a university degree in Pharmacy, Pharm.D will be strongly preferred.

• Licensed as a registered Pharmacist will be considered a requirement.

• Seven to ten years of progressive experience in a clinical position including the management of a formulary program; management, planning, strategy formulation and execution.

• You will be required to have a minimum of 5 years of health system pharmacist experience.

• Experience in a clinical area; drug information, hematology, others. • Specific experience in strategy and financial analysis will be considered an asset.

 

What we offer you

• 4 weeks' vacation

• Annual performance award up to 10%

• Comprehensive group health, dental and vision benefits for you and your family

• Defined benefit pension plan

• Employee discounts, wellness program, professional resources

 

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location 40% of the time/2 days of the week

 

Application deadline: 2024-01-22

Application requirements:

• Your up-to-date resume.

• Job specific cover letter.

• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Manager, Special Authorization

Canadian Blood Services
Ottawa - 47km
  Management Full-time
  105,000  -  121,000
Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site and will be working a mixture of on-site and o...
Learn More
Jan 9th, 2024 at 08:59

Bilingual Account Manager Full-time Job

Hilti Canada

General Category   Ottawa
Job Details

What's the role?

The role of Hilti North America (HNA) Account Manager is the direct link between Hilti and the customer. This position is responsible for creating, maintaining, and growing the customer base for HNA. Consistently recognized by Selling Power Magazine as a top company to sell for, Hilti is a world-leading manufacturer and supplier of quality, innovative, and specialized tool and fastening systems for professional users in a variety of construction trades.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role job involve?

  • Make outside, face-to-face sales growing a loyal customer base within a designated geographical area while strengthening the company’s position or market share within the territory
  • Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow sales
  • Using Time and Territory Management (TTM), zone territory by customer potential and previous sales, create/own daily schedule, and utilize sales productivity tools
  • Demonstrate consultative selling; convince customers that they have a need for a product or service
  • Demo Hilti products and services in person, face-to-face, with customers
  • Identify the key roles on a jobsite project and understand their responsibilities and needs; obtain appointments with entry and mid-level decision makers at construction/ industrial companies
  • Identify and select top potential accounts within assigned sales territory
  • Analyze and identify which customers to target, what criteria to use to select customers, and create business plans to identify customer potential and where product gaps exist in a customer’s current purchasing habits
  • Collaborate with a variety of departments to be a successful account manager (materials management, logistics, credit, marketing, technical services, and customer service)
  • Care for and maintain company assets, e.g. company provided vehicle, van inventory, laptop, and smart phone to minimize loss due to damage or loss inventory
  • Participate in construction industry trade organizations to build relationships and network of contacts
  • Additional duties as assigned


93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people.

What do we offer?

In addition to a competitive base salary and uncapped bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, RRSP matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.

We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.

What you need is:

  • High School Diploma or GED required; Bachelor’s Degree preferred or equivalent work experience
  • Bilingual proficiency in French/English
  • Previous outside sales experience with proven track record of success of growing sales to a loyal customer base within a designated geographical area while strengthening the company’s position and market share within assigned territory
  • Some experience with reading and understanding construction documents preferred
  • Previous experience of preparing professional sales presentations and quotes for customers
  • Previous experience assisting credit department collect on past due outstanding accounts receivables preferred
  • Demonstrated aptitude of cold-calling skills at customer offices and jobsites required
  • Clear career progression with no more than 2 companies in the last 5 years
  • Ability to thrive both independently and in a team environment
  • Demonstrated ability to develop engaged customer relationships and effectively implement strategic concepts
  • Excellent time and territory management skills
  • Must be persuasive, sales driven, customer focused, and a team player
  • Must be able to build prospects and business relationships
  • Proficient computer skills including MS Office Suite and smartphones
  • Must maintain a professional business appearance in accordance with HNA dress policy at all times
  • Career advancement may require domestic and/or global mobility


Vehicle/ Driver’s License Requirements:

Company vehicle provided for carrying tools/fasteners for product demonstration purposes

  • A valid G license with clean driving abstract: Maximum of 4 demerit points for the previous 3 years, no major violations in the last 12 months and no more than 2 violations for the previous 3 year period.
  • Account Manager has responsibility for prudent care and protection of company assets


Who should apply?

We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

Working Conditions:

  • Meetings, driving company vehicle to make sales calls at customer’s office, and making jobsite visits will be expected. Occasional overnight travel may be required.


Adverse Working Conditions:

  • Job requires walking on construction sites and uneven surfaces, and may include climbing scaffolding, ladders, and stairs during all seasons of the year
  • Construction jobsites may also expose Account Managers to excessively loud noises; ear protection is strongly encouraged and may be required on some jobsites


Safety Equipment Required:

  • Hardhat, safety vest, safety glasses, gloves, steel toe boots, and long pants required for working jobsites; must observe and abide by any and all safety regulations as required by Hilti, Canadian Occupational Health and Safety Regulations (COHSR), and General Contractors


Physical Requirements:

  • Must be able to walk on construction projects, climb ladders and scaffolding, and able to lift and carry as much as 65 pounds


Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Bilingual Account Manager

Hilti Canada
Ottawa - 47km
  General Category Full-time
What's the role? The role of Hilti North America (HNA) Account Manager is the direct link between Hilti and the customer. This position is responsible for creating, maintaining, an...
Learn More
Jan 1st, 2024 at 18:35

Store Receiver-Full time Full-time Job

Whole Foods Market

General Category   Ottawa
Job Details

Performs receiving, accounting, and distribution operations associated with incoming product deliveries for all store Teams. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.Job Responsibilities • Verify actual product against Purchase Orders and/or supplier paperwork. • Confirm product integrity, • Check product temperatures as needed. • Stamps, initials, processes, and files invoices. • Distributes invoice copies to appropriate teams when applicable. • Follows Whole Foods Market Correct Pay Procedures • Accurately closes purchase orders in the proprietary store purchasing application. • Adheres to and meets Receiving standards as outlined in Store Process. • Distributes copies of processed paperwork to Team mailboxes and regional office. • Follows up with vendors regarding accounts payable. • Supports product Teams with accounting processes during inventory and financial period close. • Distributes all store expense invoices to Store Leadership. • Maintains baler, compactor, and all environmental areas in proper working order; ties bales, calls for can pick up, and directs service team to areas requiring attention. • Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings. Job Skills • Strong knowledge of store receiving, accounting, and distribution procedures and policies. • Working knowledge and application of all WFM quality goals, food handling, safety, and other standards. • Ability to educate team on product knowledge and convey enthusiasm. • Knowledge and ability to use computer programs such as Microsoft Word, Excel, Outlook, and IRMA. • Strong to excellent communication skills and willingness to work as part of a team. • Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors. • Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members. • Ability to follow directions and procedures; effective time management and organization skills. • Passion for natural foods and the mission of Whole Foods Market. • Strong work ethic and ability to work in a fast-paced environment with a sense of urgency. • Understanding of and compliance with WFM quality goals. Experience • 12+ months retail experience. • 12+ months working in a distribution or receiving related environment preferred. Physical Requirements / Working Conditions • Must be able to lift 50 pounds. • In an 8-hour work day: standing/walking 6-8 hours. • Hand use: single grasping, fine manipulation, pushing and pulling. Work requires the following motions: bending, twisting, squatting and reaching. • Exposure to FDA approved cleaning chemicals. • Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit. • Ability to work in a wet and cold environment. • Ability to work a flexible schedule including nights, weekends, and holidays as needed. • Ability to use tools and equipment, including box cutters, knives, electric pallet jacks, forklifts, hand trucks, six-wheel carts, balers, and other heavy machinery. Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion. At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site

Store Receiver-Full time

Whole Foods Market
Ottawa - 47km
  General Category Full-time
Performs receiving, accounting, and distribution operations associated with incoming product deliveries for all store Teams. All Whole Foods Market Retail jobs require ensuring a p...
Learn More
Jan 1st, 2024 at 18:21

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