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Overview

Overview

Job Description

• The candidate must schedule and confirm appointments.
• The candidate must answer the phone and relay phone calls and messages.
• The candidate must respond to electronic inquiries.
• The candidate must order office supplies and keep inventory.
• The candidate will be responsible for setting up and maintaining manual and computerized information filing systems.
• The candidate must perform data entry tasks.
• The candidate must maintain and manage digital database.
• The candidate will be responsible for performing basic bookkeeping tasks.
• The candidate will be responsible for administering policies and procedures relating to record release when processing requests under government access to information and privacy legislation.
• The candidate must be capable of resolving conflict situations.
• The candidate must review and evaluate new administrative procedures.
• The candidate must establish work priorities and ensure that procedures are followed and deadlines are met.
• The candidate will be responsible for coordinating and planning office services such as accommodation, relocation, equipment, supplies, forms, asset disposal, parking, maintenance, and security.
• The candidate must assist in the preparation of the operating budget and maintain inventory and budgetary controls.
• The candidate must assemble data and prepare periodic and special reports, manuals, and correspondence.

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have a certificate of Secondary (high) school graduation.
• Candidate having experience is an asset.

Benefits

• Financial and Other benefits will be provided to the selected candidate.
• Under Financial Benefits, the selected candidate will receive a Bonus, which is money given to an employee in addition to their salary as a reward for performing well.
• In addition to the Financial benefits mentioned above, the selected candidate will receive Free parking, On-site amenities and Other benefits.

How to Apply

If you wish to apply, please utilize the provided options to submit your application.

By email

[email protected]

• Location: 475 Commissioners Street, Toronto, ON M4M 1A5, Canada

This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and assigned Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service failures within the station sort function. The Operations Supervisor has oversight for all CH functions, including the direction of work activities, employee mentoring/coaching/training ensuring administrative processes are compliant with FXE policies and procedures and government regulations

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

College degree

2 years FedEx sort operations or senior level hourly role experience OR,

2 years supervisory experience in related industry

Must possess valid driver’s license and a good driving record

EXCEL Leadership Development Stream (Preferred)

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification

Ability to mentor, coach, and act as a knowledge resource to other employees

Ability to inspire a shared vision and empower and motivate a team

Ability to prioritize and delegate in a time-sensitive manner

Addresses and resolves conflict management

Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.

Seeks to simplify business processes while ensuring quality

Takes accountability for department failure and acts quickly to find a suitable solution

Strong organizational, planning, and analytical skills

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

College degree

2 years FedEx sort operations or senior level hourly role experience OR,

2 years supervisory experience in related industry

Must possess valid driver’s license and a good driving record

EXCEL Leadership Development Stream (Preferred)

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification

Ability to mentor, coach, and act as a knowledge resource to other employees

Ability to inspire a shared vision and empower and motivate a team

Ability to prioritize and delegate in a time-sensitive manner

Addresses and resolves conflict management

Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.

Seeks to simplify business processes while ensuring quality

Takes accountability for department failure and acts quickly to find a suitable solution

Strong organizational, planning, and analytical skills

Application Close: 31/12/2024

WHAT YOU NEED TO KNOW

• Language Requirement: English oral, reading, writing       
• Driver’s License Requirement:  A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated  
• You will initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
• This competition is only open to candidates who have a valid 310T certificate. Applicants must provide Skills Trade Ontario Account number on CV. 
• The City of Ottawa offers a compensation package including pension and benefits plans, boots allowance, tools allowance, and paid uniforms. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Major Responsibilities:
 

• Performs skilled and semi-skilled maintenance and inspection tasks in the installation, maintenance, upgrade, testing and repair of heating (including gas flare), ventilation, pool mechanical systems, refrigerating and air conditioning systems and all related equipment. Prepares layouts and reviews diagrams and project designs to interpret them into new installations.
• Ensures systems perform as designed and selects the various types of refrigerants, oils and lubricants suitable for usage in refrigeration and air conditioning systems. Cleans systems and performs related tests as required.
• Performs inspections, testing and maintenance work and overhauls pumps, compressors, fans, heat exchangers and all related equipment; start-up and shut-down of refrigeration and air conditioning systems to ensure all safety controls are operating and in good condition.
• Purchases material and equipment for installation projects, deals directly with suppliers and manufacturers in the ordering and purchasing of parts.
• Engages in ongoing learning to keep up to date with health and safety, gas codes, TSSA and changes to the heating and air conditioning industry
• Provides work direction and training to other staff. Communicates related activities verbally and in writing, including the preparation of reports, details of work, data logging, documentation, etc.
• Uses electric arc and oxy-acetylene welding and cutting equipment, including brazing and soldering.
• Performs a variety of skilled work not requiring the service of other licensed trade.
• Utilizes a variety of tools/equipment and is responsible for their maintenance.
• Travels to various work locations.
• Works at heights as required.
• Performs other related work as assigned.

Key Qualifications:
 

Your application must describe your qualifications as they relate to:

1. Must possess and be able to maintain a valid Certificate of Qualification as a Refrigeration and Air Conditioning Mechanic in accordance with the regulations enforced in the Province of Ontario (Regulation 1076).
2. Must possess Ozone Depletion Prevention Card.
3.  Extensive experience in purging and charging of refrigeration systems with refrigerants; performing leak detection tests; starting-up and shutting-down of refrigerating and air conditioning systems.
4. Experience in the use, calibration and testing of instruments, gauges and electro-mechanical and pneumatic controls used in HVAC systems.
5. Experience in electric arc and oxy-acetylene cutting and welding, brazing and soldering.
6. Experience with materials, components and joining methods suitable for the installation and repair of piping used in refrigeration systems.
7. Experience in workshop and plumbing practices; operation of machine tools and instruments used in electromechanical work.
8. Experience in the selection of refrigerants, oils and lubricants, suitable for usage with refrigeration and air conditioning systems.
9. Thorough knowledge and experience in the maintenance of machinery and equipment, such as air compressors, pumps, fans, heat exchangers, valves and gauges. This includes preventive and predictive maintenance methods used to achieve reliable and economical operation of the facility.
10. Must possess and be able to maintain a valid Province of Ontario, Class “G” Driver's License and must qualify for the City’s equipment operating permits and requirements.
11. Must also possess a G1 Gas Fitter certification.

You must also have:

• Thorough knowledge of the principles of heating, ventilation, refrigeration and air conditioning, and extensive experience in control and automation of multiple HVAC systems.
• Knowledge of electricity in its single and 3-phase form, as applied to motors, solenoid valves, etc.
• Experience in connecting and disconnecting electric power lines to equipment after following safety lock-out procedures.
• Ability to read and interpret electrical, mechanical and instrumentation drawings; ability to produce sketches and working drawings.
• Extensive experience in setting up and aligning equipment according to specifications and drawings

Job Summary: The Director must be willing to participate in cross functional problem solving and process improvement efforts to understand, document, and improve current procedures focused on, lowering costs, increasing efficiency, decreasing risk, and increasing profits to continually improve all aspects of organizational performance.

Key Responsibilities: Functioning as a core member of the Executive team to provide guidance and leadership to Management and advise Executive team to assist in helping the company achieve its strategic goals and objectives as well as increases in operating performance the Director will:

• Oversee the efficient and effective day-to-day operation of the organization 
• Identify, assess and inform the Executive team of internal and external issues that affect the organization or its people (clients, staff, management etc.), property, finances, goodwill and  image and implement measures to control risks or resolve the issue
• Ensure that the operation of the organization meets the expectations of its stakeholders
• Develop and implement an operational plan which incorporates goals and objectives that work towards the strategic direction of the organization
• Monitor the day-to-day delivery of the programs and services of the organization to maintain or improve quality and ensure that the programs and services offered by the organization contribute to the organization's mission and reflect the priorities of the Company
• Establish a positive, healthy and safe work environment in accordance with all appropriate legislation and regulations
• Implement a performance management process for all staff which includes monitoring the performance of staff on an on-going basis and conducting an annual performance review
• Coach and mentor staff as appropriate to improve performance
• Discipline staff and sub-contractors when necessary using appropriate techniques; terminate when necessary using appropriate and legally defensible procedures
• Identify and lead new business opportunities, oversee the development of fund raising plans and write funding proposals to increase the funds of the organization
• Approve expenditures within the authority delegated by the Executive team
• Perform other responsibilities as assigned by the President or Vice President

Job Requirements:

• Bachelors’ degree in business or related field is preferred but not required
• Prior Management experience in the applicable industry at a Senior Management Level
• Excellent interpersonal communication skills including negotiation, problem resolution and presentation skills as well as proficiency in MS Office products a must (Excel, Word, Outlook and PowerPoint)
• Detail-oriented with excellent organizational skills
• Analytical skills, including demonstrated skills to reconcile financial data and metrics, prepare reports, and read technical manuals are necessary
• Adaptability and willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency
• Able to speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Ability to anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters
• Ability to work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness
• Positively influence others to achieve results that are in the best interest of the organization
• Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities
• Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
• Must pass all pre-employment screening and complete background check (criminal, prior employment)

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to sit, stand, walk and talk or hear. The employee is occasionally required to use hands and fingers to handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed primarily in an office setting. The noise level in the work environment is usually moderately quiet

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Retail Stores 
Job Status: Regular - Part time 
Job Location: Canada : Quebec : Brossard 
Work Arrangement: [[externalWorkArrangement]]
Application Deadline: 01/13/2025

KEY ACCOUNTABILITIES

CUSTOMER

• Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions
• Identify customer needs and determine solutions to customer problems
• Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions
• Offer comprehensive product knowledge and/or guidance as it relates to their respective business area
• Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
• May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
• Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs
• Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
• Complete a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
• Identify customer needs and determine solutions to customer problems, particularly as it relates to digital banking products and services

SHAREHOLDER

• Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth
• Promote full suite of products, advice, services and banking capabilities
• Understand and apply operating policies and procedures
• Contribute to business objectives for Operational Excellence
• Support the timely and accurate completion of business processes and procedures
• Escalate non-standard or hig- risk transactions / activities as necessary
• Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
• Support and participate in process improvement opportunities
• Ensure necessary due diligence to support the accuracy of all customer transactions / activities
• Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Requires developed knowledge and skills to offer service and advice for a range of product and services
• Requires a broad knowledge and understanding of the full product suite, services and processes of the business area, and can be characterized as low to moderate in complexity/risk
• Provide exceptional inbound and/or outbound service and/or advice support to customers/partners on a range of moderately complex financial products and services.
• Provides recommendations and guidance to customers and / or internal partners
• Provides solutions to problems in customer situations that are atypical or infrequent, or not covered by stated processes
• Understands how the team integrates with others to accomplish business objectives
• Impacts the quality, timeliness and effectiveness of the advice team or services provided to customers
• Suggests improvements to work practices and advice or customer service processes to achieve results or improve efficiency of the advice team
• Explains detailed and/or complicated information within the team; builds working relationships with customers and related teams
• Identifies and resolves issues within discretion and authority on processes, transactions or escalates internally as required
• Requires full proficiency gained through job related training to perform a range of activities
• Generally reports to a Team Manager  

EXPERIENCE & EDUCATION

• High School diploma, Undergraduate degree and/or
• 1+years of relevant experience
• NOTE:  Roles within this job family may require various accreditations and/or licenses based on the business supported and/or regulatory requirements

The Facility Services Manager is accountable for day-to-day operations, vendor escalation and management of service delivery for the client(s) they support, as well as, reporting and analysis with regard to work order management and assists in the review, development and implementation of related processes and initiatives.

KEY DUTIES & RESPONSIBILITIES

Facility Management

• Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.
• Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.
• Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).
• Run report on open work orders and checks status with the appropriate vendors.
• In cooperation with the Service Delivery Team, update WO statuses if verified to be completed or resolved during follow up. 
• Respond to vendor inquiries regarding workorder related issues.
• Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).
• Correcting information in the system, addresses, phone numbers.
• Adding new vendors and locations to the system.

Finance

• Review vendor quotes for scope and price accuracy
• Approve/decline quotes in BGIS system
• Financial oversight of work performed for client (where applicable)
• Review and resolve invoice referrals/escalations.
• Review and resolve invoicing errors.
• Review and approve billing for tech services.
• Review and approval of invoices for payment (Oracle).
• Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management 

• Make and receive calls/emails from the vendors and client partners for follow ups on workorder status.
• Act as main point of contact for work orders – i.e. technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.
• Primary escalation point for taking care of any issues regarding service.
• Involvement in specific Emergency workorders may need to be managed from start to end.
• Requesting approvals from the client.
• Participating and gathering information for QBR’s.

Reporting 

• Client reporting needs as required.

Quality Compliance 

• Execute quality & compliance team activities that support the quality compliance contractual obligations. 
• Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client. 
• With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant stakeholders to understand and identify process improvement opportunities. 
• Provide input for planning, development, execution and improvement of compliance-related processes and programs. 
• Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant stakeholders, process documentation, providing contents to presentations, etc.
• Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues. 
• Comply with all company policies and procedures and adhere to company standards. 
• Other duties as assigned.

KNOWLEDGE & SKILLS

• 3-5 Years of Relevant experience in Facility Management or Vendor Management.
• Demonstrated organizational, project planning and management skills.
• Technical writing skills.
• Good writing and verbal communication skills.
• Good training and presentation skills.
• Strong analytical and problem-solving skills.
• Ability to develop, analyze and understand complex processes.
• Sound judgment skills based on observation of objective evidence.
• Ability to perform with minimum direct supervision.
• Understanding of compliance requirements of relevant external organizations.
• Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

• None Required.