600 Jobs Found
Marketing specialist Full-time Job
Marketing & Communication MontréalJob Details
Overview
Languages
English or French
Education
- College/CEGEP
- Administrative assistant and secretarial science, general
- Executive assistant/executive secretary
- Marketing, other
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Develop communication strategies
- Evaluate communication strategies and programs
- Implement communication strategies and programs
- Oversee the preparation of public written material
- Publicize activities, workshops, meetings and other events for fundraising or information purposes
- Prepare reports, research papers, educational texts or articles
- Advise clients on advertising or sales promotion strategies
- Assist in the preparation of brochures, reports, newsletters and other material
- Initiate and maintain contact with the media
- Conduct analytical marketing studies
- Develop portfolio of marketing materials
- Develop marketing strategies
Experience and specialization
Computer and technology knowledge
- Microsoft Publisher
- Microsoft Visio
- MS Office
- MS Outlook
- MS Windows
- Adobe Illustrator
- Adobe Photoshop
- CSS
- HTML editing software
- MS Excel
- MS Word
Area of work experience
- Marketing
- Sales and marketing promotions
Additional information
Work conditions and physical capabilities
- Work under pressure
- Attention to detail
- Overtime required
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Organized
- Team player
- Accurate
- Reliability
- Quick learner
How to apply
By email
This job posting includes screening questions. Please answer the following questions when applying:
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
Marketing specialist
Agence De Placement Celine
Montréal - 74.13kmMarketing & Communication Full-time
33
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Administrative Associate, Wood Gundy-Bilingual Full-time Job
Administrative Jobs MontréalJob Details
As a member of CIBC Wood Gundy, you will be responsible for building and growing Wood Gundy client portfolios through specialized relationship management, reliable investment advice and exceptional client service. As a Administrative Associate, you will work closely with a team of CIBC Wood Gundy Investment Advisors to help them manage their portfolios and build new business relationships. You will communicate directly with high net worth clients to provide support, identify opportunities and proactively enhance the client experience.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you’ll succeed
-
Administrative Support - Maintain compliance standards when dealing with clients or handling client files. Perform administrative duties and participate in administrative processes related to Investment Advisor and team support. Assist in the development of investment plans and written proposals for current and prospective clients. Assist with processes to redirect assets to appropriate financial products based on client risk tolerance and demographic profile as determined by the Investment Advisor.
-
Client Engagement - Focus on each client's experience and connect on a personal level to make every interaction meaningful. Anticipate client needs and communicate promptly with your team to build trust and deepen client relationships. Identify activities, processes, and opportunities to improve the client experience. Follow through on requests by answering questions and providing an exceptional experience.
-
Critical Thinking - Verify documents in accordance with established signature delegation procedures to confirm that documents received from clients are complete and properly signed. Review complex legal agreements related to cash management products to enable the implementation of new products and changes to existing products. Close gaps in signing authority documents, escalate unresolved issues, enforce policies, or engage appropriate internal partners to facilitate resolution.
-
Organizational Skills - Support your Advisor by responding quickly to client requests and maintaining compliance standards on all files. Drive team success by improving team productivity, proactively uncovering business opportunities, and assisting in the allocation of assets to the right financial products.
Who you are
-
You put clients first. You communicate to find the right solutions. You exceed expectations because it's the right thing to do.
-
You are a certified professional (an asset) You are an Investment Representative (IR) and your license is in good standing and therefore you completed the Canadian Securities Course (CSC) and the Standards of Conduct Manual (CPH). It is an asset to have your Options and Derivatives (DFOL) license.
-
You put your heart into your work. You care about people and respect different points of view. You listen to others and learn from their experience.
-
You understand that every detail counts. You notice things that others don't. Your critical thinking skills help inform your decision-making.
-
You make sense of data. You enjoy studying complex problems and interpreting information. You are confident in your ability to communicate detailed information in a powerful way.
-
Experience in the financial services and brokerage industry and a working knowledge of various listing instruments are required.
-
Values matter to you. You are your own person at work and embody our values of trust, teamwork, and accountability.
-
You’re fluent in French and English to serve our clients in the community.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
-
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
-
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
-
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
-
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
-
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
-
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Montreal-1 Place Ville Marie
Employment Type
Regular
Weekly Hours
37.5
Skills
Accountability, Activity Coordination, Interpersonal Communication, Multitasking, Office Administration, Organizational Efficiency, Personal Initiative
Administrative Associate, Wood Gundy-Bilingual
CIBC
Montréal - 74.13kmAdministrative Jobs Full-time
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Dispatch Coordinator Full-time Job
Transportation & Logistics LavalJob Details
The Dispatch Coordinaotr will provide essential support to the dispatch team by handling administrative tasks and assisting with daily operations. This role will involve managing reports, coordinating communication between departments, and overseeing email communications related to dispatch operations. The ideal candidate will be proactive, detail-oriented and possess excellent communication skills to ensure the smooth flow of dispatch operations.
How You’ll Help
- Generate, review and distribute relevant reports (Salesforce) to monitor performance metrics and ensure timely deliviers
- Track and report on missed pickups, ensuring the dispatch team receives timely information to address issues
- Communicate with other departments as needed to resolve any missed pick up issues
- Monitor and prioitze incoming emails to the dispatch team’s shared inboxed
- Ensure prompt response to customer queries, inquiries and concerns
- Diret urgent requests and escalation ot the appropriate team members or departments
- Serve as a liaison between dispatchers and other departments faciliting the smooth flow of communication
- Monitor driver performance and report findings to manager
- Identify areas for improvement and efficiencies.
- Exception queue management
Your Skills & Experience:
- Minimum of secondary education, with preference of post-secondary education (Supply Chain or Logistics Management or a combination of education and experience.
- Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial. New graduates or current students are welcome.
- Computer skills – accuracy, MS products, SalesForce,
- Bringg, web based programs such as TruckMate
- Demonstrated customer relationship skills
- Able to work deadlines in high transactional environment
- Ability to champion business needs in a collaborative manner to colleagues
- Strong sense of urgency and ability to respond to demands in a calm manner.
- Exceptional interpersonal and leadership skills to manage demands and resolve issues with drivers, co-workers, etc.
- Ability to work independently; a self-starter
- Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies.
- Ability to work a flexible work schedule
- Results focused
- English and French language skills required
- Able to work with little supervision
If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.
Dispatch Coordinator
Day & Ross Inc.
Laval - 84.15kmTransportation & Logistics Full-time
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Expedition Planner Full-time Job
Transportation & Logistics LavalJob Details
The P&D Planner will be responsible for planning, organizing and monitoring inbound and outbound freight to ensure the fastest and most efficient use of dock space, equipment and movement of goods.
How you will help
- Create routes/load plans that consider all business requirements [customer experience, operational efficiency and increased cost savings for the company and our driver/broker community.
- Review the route/load plan in the system and initiate adjustments to the plan as needed, including rendezvous freight.
- Optimization of triggers, if necessary to ensure the P&D plan is aligned.
- Ensure all trailer and route planning in accordance with transportation laws and company policies regarding weight distribution and the transportation of dangerous goods is adhered to
- Monitor and review closing times and productivity, noting trends to support improvement initiatives
- Ensure shipments are coded when added and/or removed from the load plan
- Make suggestions to improve planning and docking processes for increased efficiency
- Other related duties that may be required
Your skills and experience:
- A minimum secondary education, with a preference for post-secondary education in supply chain and logistics management
- An appropriate combination of post-secondary education and experience will be considered
- Minimum of two to three years of experience in dock operations, preferably in the transportation industry
- Other experience in the transport industry may be considered and in addition to the dock
- Strong communication skills in English and French
- Advanced computer skills with strong Excel capability as well as experience with other MS Office products and web-based programs. Previous experience with Truckmate and Bringg is an asset.
- Ability to work under tight deadlines in a fast-paced environment
- Analytical thinker, able to analyze data and make operational decisions based on that data
- Strong sense of urgency and ability to respond to requests in a calm manner.
- Exceptional interpersonal and leadership skills to manage demands and resolve problems
- Strong problem-solving skills with the ability to implement proactive solutions to support operational demands and efficiency gains.
- Results-oriented
- English and French language skills required
To apply, visit our Careers page at dayross.com .
If selected for the position, you will be asked to provide reference and criminal background checks prior to employment. You will only be contacted if selected for an interview.
Expedition Planner
Day & Ross Inc.
Laval - 84.15kmTransportation & Logistics Full-time
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Supply Planner Full-time Job
General Category Saint-LaurentJob Details
Overview of the Role
This position will ensure availability of manufactured & procured products into Regional Distribution Centers to satisfy regional customer requirements. Working within the Supply Chain Optimization (SCO) group, the position is accountable to use a companywide integrated plant scheduling and procurement tool to provide production planning, finished goods procurement, and materials coordination services. Position will involve managing inventory and plant scheduling functions at multiple locations and therefore must have demonstrated understanding of procurement and supply chain principles. A highly interactive role in the organization, requiring effective facilitation of inter-department, analysis and problem solving within the Saputo supply chain.
Salary: $65 010 - $85 329
***Salary offers will vary commensurate with experience, education, skills and training.***
How you will make contributions that matter:
-
Ensure the Distribution Center(s) have the Right Product, in the Right Quantity, at the Right Time.
-
Maintain on-going and effective working relationships with local/regional management (Production, Warehouse & Delivery, Sales, Forecasting, Customer) and SCO group.
-
Monitor the inventories of all finished goods, ingredients and packaging materials, and continuously replenish them to the optimal levels.
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Maintain and manage the relationships with National purchasing group, and all suppliers of ingredients and packaging materials.
-
Provide production schedules/orders to the plant, monitor production order fulfillment, and act accordingly with the plant to maintain the fulfillment at the acceptable level.
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Work with National Transport group to assist coordination of interbranch movement of finished goods.
-
Coordinate ordering and stock levels during product introductions/de-listing to minimize shortages/disposals.
-
Identify shortages-disposals -product supply issues in a timely manner
-
Analyze continuously and implement improvement in local supply chain to reduce cost, improve service.
-
Participate in interdepartmental projects
-
Other duties as assigned.
You are best suited for the role if you have the following qualifications:
-
University degree in Supply Chain or a related field
-
3 to 5 years’ experience in Supply Chain, Operations Management, or Inventory Management, experience in the food industry, an asset
-
SAP experience would be an asset
-
Proficiency with Microsoft office (Excel, Powerpoint)
-
Strong verbal and written communication skills
-
Solid team player, with strong interpersonal skills
-
Demonstrates the ability to work independently, with minimal supervision
-
Must be able to perform effectively in a fast-paced environment
-
Proven track record of effective problem solving and decision making
-
Bilingualism (French and English) spoken and written is essential because the person will interact with various team members and stakeholders across Canada.
We support and care for our employees and their families by providing:
-
Competitive salaries
-
Advantageous corporate agreements
-
Full range of group insurance benefits
-
Group retirement pension plan with employer contribution
-
Purchase option of company stocks
-
Group RRSP
-
Health and wellness program in the workplace
-
Assistance program for employees and their families
-
Saputo products at a discounted price
We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.
Supply Planner
Saputo Diary
Saint-Laurent - 79.25kmGeneral Category Full-time
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Expedition Planner Full-time Job
Transportation & Logistics LavalJob Details
Work shift: Night shifts only
The P&D Planner will be responsible for planning, organizing and monitoring inbound and outbound freight to ensure the fastest and most efficient use of dock space, equipment and movement of goods.
How you will help
- Create routes/load plans that consider all business requirements [customer experience, operational efficiency and increased cost savings for the company and our driver/broker community.
- Review the route/load plan in the system and initiate adjustments to the plan as needed, including rendezvous freight.
- Optimization of triggers, if necessary to ensure the P&D plan is aligned.
- Ensure all trailer and route planning in accordance with transportation laws and company policies regarding weight distribution and the transportation of dangerous goods is adhered to
- Monitor and review closing times and productivity, noting trends to support improvement initiatives
- Ensure shipments are coded when added and/or removed from the load plan
- Make suggestions to improve planning and docking processes for increased efficiency
- Other related duties that may be required
Your skills and experience:
- A minimum secondary education, with a preference for post-secondary education in supply chain and logistics management
- An appropriate combination of post-secondary education and experience will be considered
- Minimum of two to three years of experience in dock operations, preferably in the transportation industry
- Other experience in the transport industry may be considered and in addition to the dock
- Strong communication skills in English and French
- Advanced computer skills with strong Excel capability as well as experience with other MS Office products and web-based programs. Previous experience with Truckmate and Bringg is an asset.
- Ability to work under tight deadlines in a fast-paced environment
- Analytical thinker, able to analyze data and make operational decisions based on that data
- Strong sense of urgency and ability to respond to requests in a calm manner.
- Exceptional interpersonal and leadership skills to manage demands and resolve problems
- Strong problem-solving skills with the ability to implement proactive solutions to support operational demands and efficiency gains.
- Results-oriented
- English and French language skills required
If selected for the position, you will be asked to provide reference and criminal background checks prior to employment. You will only be contacted if selected for an interview.
Expedition Planner
Day & Ross Inc.
Laval - 84.15kmTransportation & Logistics Full-time
Learn More
Administrative Associate, Wood Gundy-Bilingual Full-time Job
Administrative Jobs MontréalJob Details
What you’ll be doing
As a member of CIBC Wood Gundy, you will be responsible for building and growing Wood Gundy client portfolios through specialized relationship management, reliable investment advice and exceptional client service. As a Administrative Associate, you will work closely with a team of CIBC Wood Gundy Investment Advisors to help them manage their portfolios and build new business relationships. You will communicate directly with high net worth clients to provide support, identify opportunities and proactively enhance the client experience.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you’ll succeed
-
Administrative Support - Maintain compliance standards when dealing with clients or handling client files. Perform administrative duties and participate in administrative processes related to Investment Advisor and team support. Assist in the development of investment plans and written proposals for current and prospective clients. Assist with processes to redirect assets to appropriate financial products based on client risk tolerance and demographic profile as determined by the Investment Advisor.
-
Client Engagement - Focus on each client's experience and connect on a personal level to make every interaction meaningful. Anticipate client needs and communicate promptly with your team to build trust and deepen client relationships. Identify activities, processes, and opportunities to improve the client experience. Follow through on requests by answering questions and providing an exceptional experience.
-
Critical Thinking - Verify documents in accordance with established signature delegation procedures to confirm that documents received from clients are complete and properly signed. Review complex legal agreements related to cash management products to enable the implementation of new products and changes to existing products. Close gaps in signing authority documents, escalate unresolved issues, enforce policies, or engage appropriate internal partners to facilitate resolution.
-
Organizational Skills - Support your Advisor by responding quickly to client requests and maintaining compliance standards on all files. Drive team success by improving team productivity, proactively uncovering business opportunities, and assisting in the allocation of assets to the right financial products.
Who you are
-
You put clients first. You communicate to find the right solutions. You exceed expectations because it's the right thing to do.
-
You are a certified professional (an asset) You are an Investment Representative (IR) and your license is in good standing and therefore you completed the Canadian Securities Course (CSC) and the Standards of Conduct Manual (CPH). It is an asset to have your Options and Derivatives (DFOL) license.
-
You put your heart into your work. You care about people and respect different points of view. You listen to others and learn from their experience.
-
You understand that every detail counts. You notice things that others don't. Your critical thinking skills help inform your decision-making.
-
You make sense of data. You enjoy studying complex problems and interpreting information. You are confident in your ability to communicate detailed information in a powerful way.
-
Experience in the financial services and brokerage industry and a working knowledge of various listing instruments are required.
-
Values matter to you. You are your own person at work and embody our values of trust, teamwork, and accountability.
-
You’re fluent in French and English to serve our clients in the community.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
-
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
-
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
-
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
-
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
-
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
-
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Montreal-1 Place Ville Marie
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Business Development, Business Documentation, Customer Experience (CX), Developing Proposals, Financial Products, Investment Portfolios, Marketing Activities, Transaction Banking, Work Collaboratively
Administrative Associate, Wood Gundy-Bilingual
CIBC
Montréal - 74.13kmAdministrative Jobs Full-time
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Coordinator, Administration Full-time Job
Administrative Jobs Saint-LaurentJob Details
The position holder will be responsible for supporting the administration supervisor in various tasks related to the coordination and control of operations of this department of the Ville St-Laurent distribution center.
This is a temporary contract for a period of 16 months.
Salary: $54,080 -$70,980
*Salary offers may vary based on experience, education, skills, and training.*
We support and care for our employees and their families by offering:
-
Generous and comprehensive group insurance
-
Group pension plan with employer contribution
-
Telemedicine and assistance program for employees and their families
-
Possibility of contributing to group RRSPs and TFSAs
-
Training and development programs
-
Activities organized for employees and their families
-
Special discounts on our products
Contributing in this role means:
-
Analyze daily transactions related to distribution routes;
-
Check route inventories to ensure transaction accuracy;
-
Finalize distribution route reports and follow up as appropriate;
-
Analyze billing discrepancies and make necessary adjustments;
-
Carry out appropriate follow-ups with distributors (documents, corrections, etc.);
-
Support in managing POD requests from customers/representatives.
-
Process and codify POs received with purchase invoices;
-
Managing employee file updates in Workday;
-
Management and creation of documents for work accidents, work stoppages, etc.;
-
Perform various tasks related to payroll management in Kronos as needed.
The qualifications sought are:
-
High school diploma or equivalent;
-
Experience in the administrative field (2-3 years)
-
Rigor, analytical mind and attention to detail are essential;
-
Good knowledge of the Office suite (Word, Excel intermediate level);
-
Knowledge of A/S-400 systems (an asset);
-
Initiative and ability to work independently;
-
Good communication and interpersonal skills.
-
Bilingualism (French and English) spoken and written is essential as the individual will interact with various team members and stakeholders across Canada.
Coordinator, Administration
Saputo Diary
Saint-Laurent - 79.25kmAdministrative Jobs Full-time
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Sales Execution Associate (QC) Full-time Job
Coca-Cola Canada Bottling Limited.
Sales & Retail L'AssomptionJob Details
Our Sales Execution Associate work in local stores helping our customers keep Coca-Cola products fully stocked and available to "Refresh the World and Provide Moments of Optimism and Happiness". Our Coca-Cola SEA is our frontline ambassador bringing happiness and refreshments to consumers in their communities. Would you like to be a Coca-Cola Bottling Ambassador?
Responsibilities
- Maintain and replenish products in store racks, shelves, displays, and coolers by transporting product between backroom/storage room to front-of-store with manual or powered equipment (pallet jack, hand-truck) ensuring Right Execution Daily meeting company standards for product display
- Building, changing and removing product displays; maintaining product signage; cleaning product space and securing damaged or defective product
- Manage backroom by organizing stock (product); identifying, monitoring, and reporting inventory levels; evaluating and processing damaged product; re-packing product; organizing backroom materials (i.e., pallets, product shells etc.); completing any required paperwork
- Follow all Company and Store policies regarding backroom, display floor, replenishment, equipment, and safety
- Act as an Ambassador by providing customer service to Consumers and store personnel by answering questions, locating product, and providing assistance as needed
Qualifications
- Must be 18 years of age and legally eligible to work
- Must have a personal vehicle for use during working hours
- A valid driver's license with a clean driving record with no major violations over the last three (3) years
- Must have current vehicle liability insurance
- Experience working in grocery, retail, warehousing, or related field, preferred
- This role requires general physical ability with the ability to lift products (weighing up to 50 lbs or 22 kg) above shoulder height without assistance.
Sales Execution Associate (QC)
Coca-Cola Canada Bottling Limited.
L'Assomption - 86.95kmSales & Retail Full-time
Learn More
Security Guard Full-time Job
Security & Safety BrossardJob Details
Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Controls access to client site or facility through the admittance process Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly.
- Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
- Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
- Additional physical requirements may include, frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
- Must be able to meet and continue to meet any applicable licensing requirements for Security Guards.
Security Guard
Securitas Canada
Brossard - 62.78kmSecurity & Safety Full-time
Learn More
Bilingual Contact Centre Representative, Canadian Banking, Easyline Full-time Job
Customer Service MontréalJob Details
Work Location:
Montréal, Quebec, Canada
Hours:
37.5
Line of Business:
Personal & Commercial Banking
Pay Details:
45 700 $/$45,700 - 61 000 $/$61,000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Department Overview
Supporting and helping is at the heart of everything we do atour contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’llhave opportunities to grow and make a meaningful difference to our customers, our communitiesand our business.
Job Details
What You’ll Do
As the voice of TD, you’ll be passionate about understandingour customers. Whether you’reassisting in-bound customers with account inquiries orresolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’llconsistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.
As a valued member of our Contact Centre Team, you will:
-
Make people’s day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
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Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
-
Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
-
Never stop learning: actively participate in ongoing training and coaching support to help you continue togrow and develop in your role.
Job Requirements
What You Need to Succeed
We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.
-
High School Diploma or equivalent
-
Bilingual (French & English)
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Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
-
Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
-
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
-
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
-
Ability to work both independently and as part of a team.
-
Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
Language Requirement
This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.
Additional Information
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion forhelping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide in-person training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
InterviewProcess
We’ll reach out to candidates of interest to schedule an interview. We do our bestto communicate outcomes to all applicantsbyemail or phone call.
Bilingual Contact Centre Representative, Canadian Banking, Easyline
TD
Montréal - 74.13kmCustomer Service Full-time
Learn More
SENIOR SOFTWARE DEVELOPER WEB Full-time Job
IT & Telecoms MontréalJob Details
Reporting to the Chapter Lead of Application Services, the Senior Software Developer is an integrated role within the IT solution delivery team. The Developer must participate in the full development cycle, starting with planning and estimates, developing, implementing, and deploying complex services, orchestrations, and integrations following requirements in a continuous integration and deployment context. Working smoothly in a fast-evolving environment and in a collaborative work mode will be the norm.
The person joining the team as a Senior Software Developer will be part of a group responsible for supporting and improving our public portal, especially in relation to the Backend.
The work takes place in a complex environment, as our public portal is extremely vast. A solid knowledge of the Backend development world is essential to meet our evolution needs. Knowledge of Optimizely version 12 CMS will be a plus. Additionally, knowledge of the banking world is an important asset to understand the context of our activities.
Experience in working in an Agile model is essential to integrate well into our ecosystem. The Software Engineering Specialist must also collaborate and act as a leader with other developers on the team, as well as with Analysts and our internal clients.
CHALLENGES TO MET
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Maintenance and evolution of existing components
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Ensure that the team uses appropriate engineering practices, invests in continuous improvements of tooling or technical debt, and that the system evolves to meet its needs and changing environment
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Compliance with architecture, security, and industry best practices standards by the application/product
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Communication/collaboration with other teams and within the team
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Define and review programming codes to ensure development standards are met and compatible with software, analysis, and design, following "best practices" in documentation
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Collaborate with the team to develop functional specifications to understand business solutions and complexities
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Provide first-level technical support to resolve production issues and provide support according to established service levels
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Develop, implement, and deploy complex services, orchestrations, and integrations following requirements and functional specifications in a continuous integration and deployment context across all environments up to Production
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Design, document, develop, and implement appropriate technical solutions based on information architecture, taxonomic analysis, and functional and non-functional requirements
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Develop unit tests and ensure their proper execution
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Ensure the repair of failures before software delivery
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Act as the API team representative in various initiatives, projects, evolutions, to maintain the sustainability of software operation from an infrastructure and configuration perspective
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Actively participate in daily Scrums
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Adapt to evolving technology, learning and applying new methods to achieve organizational goals and follow best practices for the financial and IT industry
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Control the quality and stability of provided IT systems by following standard product lifecycle development practices (PLC)
WE ARE LOOKING FOR
Education and desired experience
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Bachelor’s degree in information technology or equivalent experience
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At least ten years of experience in development or information technology
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Experience in the banking sector is an asset
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Experience as an Episerver developer (version 12) is an asset
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Seven to ten years of experience as a Fullstack or Backend developer
Knowledge and skills
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Experience in software development and coding in various languages (.NET MVC, .NET Core, HTML, SCSS, JavaScript, TypeScript, etc.)
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Experience with various build tools (Gulp, NodeJS, YAML, etc.)
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Experience with software engineering approaches such as TDD, Pair Programming, CI/CD, Release Pipeline, and Azure DevOps
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Demonstrate a high level of collaboration with developers and product owners
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Practical experience with Azure DevOps
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Practical experience in Agile mode (Scrum, Kanban, INVEST)
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Practical experience with Mulesoft is an asset
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Knowledge of RAML & Swagger is an asset 8.
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Knowledge of YAML & XML 9.
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Experience with Splunk and Dynatrace is an asset 10.
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Knowledge of various protocols such as REST, HTTP, MQ, AMQP, JSON, and SOA 11.
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Knowledge of web standards and security related to APIs (OAuth, OIDC, SSL, CORS, JWT) is an asset 12.
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Knowledge of automated API testing is an asset
Other desired skills:
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Assume responsibility for assigned work to advance action plans and resolutions
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Autonomy, initiative, and organizational skills
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Proficiency in analysis, documentation, and problem-solving
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Ability to learn quickly
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Strong problem-solving, teamwork, adaptability, and autonomy skills
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Excellent verbal and written communication skills in both official languages
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Ability to work in a matrix and changing environment
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Practical knowledge of various aspects of the IT/Web domain
SENIOR SOFTWARE DEVELOPER WEB
BDC
Montréal - 74.13kmIT & Telecoms Full-time
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