*This posting is seeking candidates who are interested in full-time and less than full-time hours, depending on future need. Less than full-time hours would receive a minimum of two shifts per week.  All applicants must be available to work full-time hours during the first two months for training purposes. *

*This competition will accept applications on an ongoing basis. Applications are reviewed when a hire is needed to maintain service levels. *

We are looking for customer focused individuals with great communication skills to help serve residents and contribute to our growing community. This position is the first line customer contact point to respond to customer inquiries and service requests relating to City of Regina services. This work environment will be attractive to people who are quick learners and quality-oriented, who thrive in fast-paced environments and have a passion for helping others through problem solving, active listening and empathy.

This position provides exceptional customer service in a call centre environment as well as eventual rotation into in-person counter service roles, such as Ambassador and Cashier. Responsibilities include preparation of service requests and inquiries; providing clarification and explanation of bylaws, regulations, policies and procedures; updating computerized records; and performing cash management functions.

Typical Duties Include:

• Respond to inbound calls, emails and social media requests from customers to answer their inquiries regarding programs and services for the City of Regina.
• Resolves problems by clarifying issues and determining customer needs and requirements; researching and exploring solutions; escalating unresolved problems.
• Recommend solutions in the event the City is not responsible for the service requested.
• Communicate appropriate information and/or instructions to departments and field personnel using client relationship management software and telephone.
• Liaise with departments and other government agencies to determine the appropriateness of referrals.
• Determine specific locations for field personnel and assist with answering public inquiries as to where city assets are located using various maps and computer-based mapping tools such as GIS.
• Supply departments, news media and the public with information during emergency response situations.
• Provide in person services to customers to process applications, transfer services, service order requests, issue passes and permits and sell promotional items.
• Calculate, collect, and process payments. Negotiate suitable payment arrangements to clear outstanding and arrears balances and refer collection activity as appropriate.
• Maintain customer account information and document all transactions performed in appropriate databases and computer programs.
• Act as an Ambassador to City Hall greeting customers, answering inquiries, managing incoming/outgoing deliveries and visitor management.
• Comply with all applicable corporate standards, bylaws, policies, and legislation such as The Cities Act, Local Authority Freedom of Information and Protection of Privacy Act.
• Provide guidance and education to the public on the use of the City of Regina website.
• Redirect inquiries of a more complicated nature to the appropriate area to ensure customer satisfaction.
• Perform related duties as required.

Knowledge, Skills & Abilities: 

• Knowledge of customer/client services, cashier and cash management processes, and reception processes
• Knowledge of municipal bylaws, policies, procedures, and practices related to water/sewer, property taxation, property assessment and licensing, and other programs and services
• Knowledge of municipal organization structure as well as (related) external agencies programs and services
• Knowledge of specific branch as well as the broader division/departments for service delivery
• Knowledge of relevant collective agreements, bylaws, policies and procedures, and legislation, including health and safety standards
• Knowledge of job-related office productivity software, internet browsers and search engines, enterprise software, discipline-specific software, and technology devices
• Provides front-line customer service where messages/responses may be met with frustration/rudeness
• Explains, clarifies, and exchanges technical and process information
• Asks questions to determine appropriate response/action
• Responds to escalated inquiries due to complexity to resolve problems
• Provides written response to email and social media public queries
• Identifies issues, consults, and follows scripts, policies, procedures, and processes
• Determines when to escalate calls and create service requests
• Prioritizes and adapts office activities in accordance with daily/weekly/annual schedule within defined timelines/deadlines
• Provides ideas and suggestions to improve work processes
• Contributes to a positive experience through provision of customer service, ambassador services, and cashier services
• Contributes to health, safety, and well-being self and others
• Contributes to completion of work unit activities through completion of sequenced tasks/workflow

Education & Experience:

• The knowledge, skills and abilities required for this position are obtained through successful completion of Grade Twelve, and three (3) years’ experience in a front-line customer service environment. Call Centre experience and additional customer service training is an asset.

Working/Other Conditions:

• Work independently in a team based, open office environment with minimal supervision, demonstrating sound judgement and a high degree of concentration and composure in a stressful environment.
• Perform repetitive hand movements and work in a structured environment.
• Works in indoor office environments
• Exposure to stressful experiences/interaction with parties who are upset, angry, and/or emotionally charged
• Auditory effort during customer service during in-person interactions and inbound and outbound calls
• Concentration and visual effort during data/information input, cross checks of data/information, and confirming data/information accuracy
• Responds to interruptions to workflow that impact concentration demands
• Situational awareness due to health and safety
• Uses keyboards, mouse, computers/tablet, and other technology devices
• Sits and stands for extended periods of time during designated shifts
• Moves, lifts, and carries deliveries/objects/equipment/supplies/files

The Good Stuff:

• Robust Benefits package after working 1907 hours, which includes Health/Dental/Basic Group Life, with optional Civic Pension Plan with Employer Contributions.
• Supported educational programs to enhance employee knowledge and skills through our Educational Assistance Program. Options for Long-term learning programs to provide opportunities for employees to work towards a designation, degree, etc.,
• 50% off admission to City leisure facilities (Swimming, etc.),
• An inclusive and diverse work culture

Openings: Up to 10

Type of Posting: Internal & External 

Location Name: City of Regina, Regina, Saskatchewan, CA 

Closing Date: May 31, 2024

Profession: Customer Service, Communications and Marketing 

Desired Employment Status: Casual Opportunities

Note: Testing may be done to evaluate knowledge, skills and abilities.

Note: As per the City of Regina's Criminal Record Check Policy, the successful candidate is required to provide a satisfactory criminal record check.

Note: Successful candidates will be required to provide proof of acquired education.

**If you are selected to move forward in the recruitment process, a representative from the City of Regina will contact you directly. **

Under the supervision of an Aquatic Program Specialist or Aquatic Training Specialist, this position performs responsible lifeguard and/or instructional duties at any City of Regina aquatic facilities. The work assigned involves ensuring the safety of patrons and proper facility usage. This position may be transferred between aquatics facilities and will be required to work non-standard hours.


Typical duties include:

• Ensures that proper safety procedures are followed an in cases of emergency, performs first aid, water rescues and other lifeguarding skills and techniques as required.
• Carries out responsible lifeguard and instructional duties and ensures a safe and healthy environment conducive to aquatic enjoyment and education.
• Participates in mandatory sessional staff training and development programs.
• Assumes responsibility for individual lesson plans, class attendance, class evaluations, progress cards, and test sheets as required.
• Enforces swimming pool rules and regulations as outlined by the City of Regina and the Saskatchewan Public Health Act.
• Assists in cleaning and disinfecting duties, as required.
• Supervises the activities of the patrons using the facility, in accordance with established policies and procedures.
• Maintains good public relations with patrons and facility staff.
• Performs related duties as required.

Candidates will be screened on the following criteria:

*** To be considered for this position you must clearly identify your qualifications, experience, knowledge, skills and abilities and where you obtained them in your application/resume. If you do not possess any of the required awards, or you are in the progress of completing them, you will be disqualified. This is an ongoing posting and will be reposted. If you do not meet all the qualifications or have all the awards and certifications at the time of this positing, please apply to the next posting once you met all requirements.***


Experience and Education:
 

• Experience in dealing with clients at aquatic facilities providing lifeguarding and recognized Lifesaving Swim for Life or equivalent instructional services.
• A minimum of Grade 10. *Can currently be in progress*

Must possess the following awards and certifications:

Must have the following:
 

• Lifesaving Society National Lifeguard Service -Pool(NL)
• Lifesaving Society Swim for Life Instructor Certification; or Swim Transition Instructor Clinic AND Swim Patrol Instructor clinic completed
• Automated External Defibrillator (AED)
   

At least ONE of the following:
 

• Canadian Red Cross Standard First Aid & CPR/AED-C
• St. John Ambulance Standard First Aid & CPR/AED-C
• Lifesaving Society Aquatic Emergency Care & CPR/AED-C

*Note: All awards must remain current and is required to provide the employer with copies of updated rewards. First Aid, CPR C and AED must be recertified every two (2) years.

Openings: Up to 30 

Type of Posting: Internal/External

Location Name: City of Regina, Regina, Saskatchewan, CA 

Closing Date: June 30, 2024

Profession: Art, Culture & Recreation 

Experience Level(s): Entry-Level 

Desired Employment Status: Casual

Knowledge, Abilities and Skills:

• Knowledge of the principles, practices and techniques employed in water safety, lifeguarding and instructing.
• Knowledge of the standard principles and practices of first aid.
• Knowledge of instructional techniques.
• Knowledge of the rules, regulations and procedures dealing with swimming pool operation, as outlined by the relevant acts, bylaws, and policies.
• Ability to receive/implement oral and written instructions.
• Ability to deal effectively and tactfully with patrons and fellow employees.
• Ability to demonstrate an amiable and outgoing personality.
• Skill in swimming, lifeguarding and instructional duties.

Working/Other Conditions:

• Available Shifts: Daytime, Evening, and Weekends.
• Note: Testing may be done to evaluate knowledge, skills and abilities.

Please contact [email protected] if you have inquires. 

Note: Testing may be done to evaluate knowledge, skills and abilities.

Note: As per the City of Regina's Criminal Record Check Policy, the successful candidate is required to provide a satisfactory Vulnerable Sector criminal record check.

Note: Successful candidates will be required to provide proof of acquired education.

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates don’t need experience although having experience is an asset

Location: Minnedosa, MB
Shifts: Day, Weekend, Overtime, Morning
Transportation information: Travel expenses paid by the employer
Work setting: Staff accommodation provided, Hotel, motel, resort

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position.
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to sweep, mop, wash and polish floors, dust furniture, vacuum carpeting, area rugs, draperies and upholstered furniture
• The candidates should be able to make beds and change sheets, stock linen closet
• The candidates should be able to clean, disinfect and polish kitchen and bathroom fixtures and appliances, handle and report lost and found items, pick up debris and empty trash containers
• The candidates should be able to wash windows, walls and ceilings, clean changing rooms and showers
• The candidates should be able to address customers’ complaints or concerns

Benefits:

• The candidates will get transportation provided by employer

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

By email
[email protected]

Note: Testing may be done to evaluate knowledge, skills and abilities.

Note: As per the City of Regina's Criminal Record Check Policy, the successful candidate is required to provide a satisfactory criminal record check.

Note: Successful candidates will be required to provide proof of acquired education.

PURPOSE OF POSITION

To provide general service, modification maintenance and installation on all plant production equipment, overhead cranes and machinery.

POSITION ACCOUNTABILITIES:

• Perform installation, general servicing modifications, maintenance and repairs necessary to keep shop machinery, machine tools, tools, stationary equipment, non-self-propelled mobile equipment, overhead cranes, exhaust and vacuum systems, material moving systems, pumps, hydraulics, motors and other plant equipment in efficient operating condition
• Diagnose the cause of malfunctioning machines and other plant equipment and making necessary adjustments, repairs and as necessary making parts incidental to the work
• Work with blueprints, schematic drawings, service manual and other like information
• Adapt to new methods, processes, material and equipment

POSITION REQUIREMENTS:

• Must have a High School Diploma or General Equivalence Diploma
• Millwright or Industrial Electrical experience is considered an asset
• Preference will be given to those with PLC troubleshooting experience
• Strong problem solving and computer skills
• Must be able to work within strict established safety and work guidelines/rules to complete job
• Will be required to have obtain all CPKC certification pertaining to specific tasks and assignments
• CPKC operates 7 days a week, 24 hours a day, 365 days a year; must be able to work on various shifts and on weekends

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension plan
• Annual Fitness Subsidy
• Employee Shared Purchase Plan
• Part-time Studies Program

ADDITIONAL INFORMATION: 

Medical Requirements:

CPKC is committed to the safety and health of its employees and the general public.  This position is a safety sensitive; all new hires will be required to complete a pre-employment medical that includes a physical, vision, hearing, alcohol, and drug audit assessments. Qualification drug test(s) are also required.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:    

• Criminal history check
• Education verification
• Driver's License Verification

The Pas Branch (Part Time, Future Opportunities)

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Linden Ridge Branch (30 Hours/Week)

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. 

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: 

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted 
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs 
• Nurturing rich, long-standing relationships 
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs 

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service 
• Uncover and solve customers’ needs 
• Explain complicated concepts simply 
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment 
• Demonstrate an eagerness to learn and determination to succeed 

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you: 

• Have strong customer service skills 
• Are willing to assist in a professional, friendly and efficient manner 
• Are available to work a flexible schedule 
• Have experience with conducting simple sales, proactive marketing calls and providing financial advice  
• Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options 
• Previous banking experience is a strong asset 

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers 
• A rewarding career path with diverse opportunities for professional development 
• An organization committed to making a difference in our communities– for you and our customers 
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development 
• A competitive compensation and benefits package

Note: Testing may be done to evaluate knowledge, skills and abilities.

Note: As per the City of Regina's Criminal Record Check Policy, the successful candidate is required to provide a satisfactory criminal record check.

Note: Successful candidates will be required to provide proof of acquired education.

Requirements:

Languages: Candidates must have knowledge of the English Language.

Education: Candidates need standard educational qualification such as secondary (high) school graduation certificate
Experience: Candidates need an experience of 1-2 years
On The Road Job: Work locations may vary. Frequent or constant travel is required from the employee
Supervision: Food and beverage servers, Food service counter attendants and food preparers
Security and Safety: Criminal record check

Location: 85C Government Rd, Weyburn, SK, S4H 0N8, On the road job
Shifts: Day, Evening, Weekend
Work Setting: Staff accommodation available, Food service establishment, Various locations

Physical Requirements:

• The candidate should be able to work in a fast-paced environment and work under pressure
• The candidate should be a combination of standing for extended periods and walking

Responsibilities:

• The candidate should be able to establish methods to meet work schedules
• The candidate should be able to supervise and coordinate activities of staff who prepare and portion food
• The candidate should be able to train staff in job duties, sanitation and safety procedures
• The candidate should be able to ensure food service and quality control
• The candidate should be able to prepare budget and cost estimates also maintain records of stock, repairs, sales and wastage
• The candidate must have knowledge of the establishment’s culinary genres also establish work schedules

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

By mail:
85C Government Rd
Weyburn, SK
S4H 0N8

Include this reference number in your application
1962033

Note: Testing may be done to evaluate knowledge, skills and abilities.

Note: As per the City of Regina's Criminal Record Check Policy, the successful candidate is required to provide a satisfactory criminal record check.

Note: Successful candidates will be required to provide proof of acquired education.

The Solid Waste Operations branch (SWO) is seeking Labourers to join the team!

As a Labourer in SWO, you will perform duties related to the control of waste disposal at the Landfill Site, Community Programs and Collections. You will perform the functional operation of the scale used to classify, weigh, record and perform cashier duties for various commodities delivered to the Landfill. You will perform duties relating to community clean-up, cart maintenance, inspections & enforcement activities throughout the City. 

Typical duties include:

• Maintain the operational work areas and weigh scale to operational standard.
• Oversee the classifying of materials and weighing of vehicles carrying various types of commodities entering the Landfill.
• Operate the computer to register all loads, weights and commodities delivered to the Landfill.
• Perform cashier duties including handling money, relinquishing change and the issuance of receipts, cash balance and deposits.
• Provide courteous customer service and respond to general inquiries from the public regarding issues related to Landfill Operations.
• Monitor and check loads for unauthorized material and ensure that material to be disposed of is properly classified. Inspect scale tickets to ensure the correct charge is applied for the commodity being disposed of.
• Perform general labourer duties in the construction or maintenance areas within the Landfill Operations Branch and Collections.
• Operate and maintain equipment and vehicles assigned to the Landfill or Collections
• Load and unload heavy material and equipment.
• Follow all safety regulations and Bylaws regarding for Solid Waste Operations
• Investigate complaints of violations or non-adherence to the provisions of the municipal bylaws on public lands.
• Prepares written file documentation, photographs locations as necessary for evidence and performs investigative functions as necessary to achieve compliance.
• Performs related work as required.

The Requirements:

• Typically, the knowledge, skills and abilities are obtained through the completion of Grade 12 or General Education Development (GED) equivalency.
• Must have a valid Class 5 driver’s license (Valid Class 1A or 3A driver’s License would be an asset

Ideal Knowledge, Skills & Abilities:

• Knowledge of weigh-scale operation.
• Experience operating powered mobile equipment and hand tools.
• Knowledge of the general rules and regulations of the Provincial Occupational Health and Safety Act and the City of Regina Occupational Health and Safety Manual.
• Ability to perform heavy physical labour over sustained periods in all types of weather conditions.
• Ability to work both independently and in a team environment.
• Ability to follow verbal and written instructions.
• Good interpersonal skills with fellow workers and citizens are a must.
• Ability to operate computer equipment and office productivity software such as Excel, Word, etc. to enter and retrieve data, prepare computations, reports and send electronic mail.

How You Describe Yourself:  

• Self-starter and the ability to work independently with minimal supervision.
• A pro-active team member that contributes to a positive work environment
• Exercise initiative and good judgement when completing work assignments.
• Be dependable and reliable.

Job Fit: Is this position right for you?

If you check ‘yes’ to the following, then this job is a match for you!

• Comfortable with non-standard hours of work, (example: working on a weekend)
• Comfortable with non-standard shifts, (example: 12 hour shifts)
• Enjoy working outside, even in inclement weather.
• Enjoy working with tools, and operating equipment.
• Comfortable with getting dirty on the worksite – primarily working at the City’s Landfill
• Comfortable with physical labourer – this means lifting, pushing, pulling heavy items throughout a shift.

Note: Testing may be done to evaluate knowledge, skills and abilities.

Note: As per the City of Regina's Criminal Record Check Policy, the successful candidate is required to provide a satisfactory criminal record check.

Note: Successful candidates will be required to provide proof of acquired education.