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42 Jobs Found

Customer Service Representative Full-time Job

Scotiabank

Customer Service   Niagara Falls
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

 

Is this role right for you?  In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

 

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

 

What’s in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Customer Service Representative

Scotiabank
Niagara Falls - 24.98km
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
Feb 8th, 2024 at 08:28

Manager, restaurant Full-time Job

Red Lobster

Tourism & Restaurants   Niagara Falls
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates needs College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: Candidates needs experience of 2 years to less than 3 years

Responsibilities

Supervision

  • More than 20 people

Credentials

Certificates, licences, memberships, and courses 

  • Food service manager certification
  • Smart Serve
  • First Aid Certificate
  • CPR Certificate
  • Safe Food Handling certificate
  • Food Safety Certificate

Additional information

Security and safety

  • Criminal record check

Transportation/travel information

  • Own transportation

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Repetitive tasks
  • Attention to detail
  • Standing for extended periods

Personal suitability

  • Accurate
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player

Benefits

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits

Financial benefits

  • Bonus

Long term benefits

  • Group insurance benefits
  • Life insurance
  • Registered Retirement Savings Plan (RRSP)

Other benefits

  • Free parking available

How to apply

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

 

 

By email

[email protected]

Include this reference number in your application

RM 8126

How-to-apply instructions

Here is what you must include in your application:

  • Job reference number

 

This job posting includes screening questions. Please answer the following questions when applying:

  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?

Manager, restaurant

Red Lobster
Niagara Falls - 24.98km
  Tourism & Restaurants Full-time
  50,000  -  57,000
Requirements: Languages: Candidates must have knowledge of the English Language Education: Candidates needs College, CEGEP or other non-university certificate or diploma from a pro...
Learn More
Jan 13th, 2024 at 11:18

Factory Labourer-Manufacturing Full-time Job

Welded Tube Of Canada Corp.

General Category   Welland
Job Details

Requirements:

 

Languages: Candidates must have knowledge of the English Language.

Education: Candidates need standard educational qualifications such as a secondary (high) school graduation certificate

Experience: Candidates don’t need experience although having experience is an asset.
Weight Handling: Up to 45 kg (100 lbs)
Security and Safety: Criminal record check
Security and Safety: Criminal record check
Own Tools/Equipment: Steel-toed safety boots

Location: 191 Ridge Rd., Welland, ON, L3B 5N7
Shifts: Day, Night, Weekend, Shift, Overtime, 06:00 to 18:00
Work Site Environment: Noisy, Dusty
Transportation/Travel Information: Own transportation, Public transportation is not available

 

Physical Requirements:

  • The candidate should be able to work in a fast-paced environment
  • The candidate should be able to perform repetitive tasks
  • The candidate should be able to handle heavy loads
  • The candidate should be physically demanding
  • The candidate should be able to pay attention to detail
  • The candidate should be able to work with a hand-eye coordination
  • The candidate should be a combination of sitting, standing, walking and standing for extended periods

Other Requirements:

  • The candidate should be able to work with an initiative
  • The candidate should have an effective interpersonal skills
  • The candidate should be able to work in a flexible environment
  • The candidate should be a team player
  • The candidate should have an excellent oral communication skills
  • The candidate should be someone who can be dependent on
  • The candidate should be someone who can be relied on
  • The candidate should be able to work in a punctual way

Responsibilities:

    • The candidate should be able to sort, pack, crate and package materials and products
    • The candidate should be able to perform other labouring and elemental activities
  • The candidate should be able to clean machines and immediate work areas
  • The candidate should be able to check and weigh materials and products
  • The candidate should be able to assist machine operators, assemblers and other workers
  • The candidate should be able to transport raw materials, finished products and equipment throughout plant manually or using powered equipment

Benefits:

  • The employees get health benefits such as Health care plan, Disability benefits, Dental plan and Vision care benefits
  • The employees get financial benefits as per the collective agreement and bonus
  • The employees get long-term benefits such as Group insurance benefits, Life insurance and Registered retirement savings plan (RRSP)
  • The employees get other benefits such as parking available by the employer

Company Overview:

Since 1970, Welded Tube of Canada Corp. has been working with three divisions of energy: Energy Tubulars (OCTG), ERW Mechanical and HSS. The company has been headquartered in Concord, Ontario, Canada. The company has known to be working through continued investment in state of the art equipment, technology and operating systems.

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer by sending an email (along with your resume and being prepared for the screening questions) through below mentioned details.

By Email:
[email protected]

Screening Questions:

  • Are you currently legally able to work in Canada?
  • Are you available for shift or on-call work?
  • Are you available for the advertised start date?

Factory Labourer-Manufacturing

Welded Tube Of Canada Corp.
Welland - 27.53km
  General Category Full-time
  20.58  -  21.73
Requirements:   Languages: Candidates must have knowledge of the English Language. Education: Candidates need standard educational qualifications such as a secondary (high) school...
Learn More
Feb 27th, 2024 at 15:42

Cook Full-time Job

SME PIZZA ONTARIO LTD.

Tourism & Restaurants   Thorold
Job Details

Overview

Languages

English

Education

  • Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Prepare and cook complete meals or individual dishes and foods
  • Supervise kitchen staff and helpers
  • Maintain inventory and records of food, supplies and equipment
  • Manage kitchen operations

Supervision

  • Cook (general)

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Repetitive tasks
  • Work under pressure

 

The employer accepts applications from:

 

  • Canadian citizens and permanent or temporary residents of Canada.
  • Other candidates with or without a valid Canadian work permit.

392 John St. ThornhillON L3T 5W6

How to apply

By email

[email protected]

Cook

SME PIZZA ONTARIO LTD.
Thorold - 32.87km
  Tourism & Restaurants Full-time
  17.20
Overview Languages English Education Secondary (high) school graduation certificate Experience 1 year to less than 2 years On site  Work must be completed at the physical location....
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Nov 19th, 2024 at 13:56

Administrative Assistant III Full-time Job

Enbridge Inc.

Administrative Jobs   Thorold
Job Details

We are looking for an Admin Assistant III Depot Support. In this role, you will be responsible for providing daily administrative support and logistics to the Operations teams in the Southeast Region and will work with the Supervisory team to ensure payroll-related and time-keeping activities, and operational support duties are completed accurately and on-time and compliance programs are monitored and on target.

 

We offer opportunities for growth, with a competitive benefits and pension plan. We'd love to hear from you! Apply today to this phenomenal opportunity with us. #joinourteam

 

What You Will Do:

  • Schedule, track and coordinate all mandatory EH&S compliance programs, Technical Training, OQ and Safety Observations following up with employees as the need arises, ensuring 100% employee completion in accordance with timeline targets.

  • Responsible for processing weekly payroll file, adjusting time in Workday as required

  • Responsible for managing the employee uniform and Personal Protective Equipment orders including tracking of eligibility, returns and managing overall program within budgeted allocation.

  • Update all tracking tools used for Work Management-Operations workload planning and scheduling.

  • Maintain and communicate changes to the on-call schedules. Provide meeting support and participates in various meetings (example J.H.S.C), internal committees, teams, and initiatives. Monitor and review action items and assure timely response and follow up.

  • Code and input invoices in SAP/Markview for all regional expenditures.

  • Responsible for handling expenses for Operations staff.

  • Provide daily support for Workday, IT requests, and office supplies. Prepare managerial reporting for employee training including Learning Management System and Computer Based Training.

  • Ownership of; email distribution lists, emergency contact listing, communication channels (lobby TV, SharePoint, and business unit file sharing drives).

  • Primary depot contact to facilitate 3rd party access for facilities to co-ordinate repairs for premises.

  • Assist with coordinating training and access requests for both new and existing employees on processes, procedures, and Enbridge systems.

  • Lead end-to-end event planning including both in-person and virtual events.

  • Support and participate in various internal committees, teams and initiatives.

  • Lead correspondence, filing, and general administrative duties etc. as directed. Regular travel to all Southeast Operations depots will be required as the need arises

 

Who You Are:

Required:

  • A minimum of 3 years of directly related experience with strong abilities in general office practices, standard office software (Microsoft Office Suite). An equivalent certification and experience combination may be considered.

  • Strong time management, analytical, planning, problem solving, and interpersonal skills.

  • High level of initiative/self-direction, with the capability to perform well under pressure while working independently and in a team environment.

  • Ability to gather, organize, and analyze information with recommendations for action and preparing drafts.

  • Strong understanding of Enbridge functions and systems (Maximo, Markview, Workday, SAP, Oracle).

  • Excellent communication skills (verbal, presentation, and written styles).

  • Excellent interpersonal, customer relations and digital literacy.

  • Labour relations skills and experience working with a collective agreement is desired.

  • Requires a high level of discretion, tact, and diplomacy in dealing with internal and external contacts, and confidential or sensitive information.

 

Preferred:

  • Financial acumen and/or accounting experience would be an asset.

 

Working Conditions (Optional):

  • Typical office environment

  • Travel between depots (30-50%)

 

Flex-Work:

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time, to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LI-Hybrid

Administrative Assistant III

Enbridge Inc.
Thorold - 32.87km
  Administrative Jobs Full-time
We are looking for an Admin Assistant III Depot Support. In this role, you will be responsible for providing daily administrative support and logistics to the Operations teams in t...
Learn More
Nov 7th, 2024 at 13:27

Representative, Customer Care Part-time Job

Enbridge Inc.

Customer Service   Thorold
Job Details

Posting End Date:

October 11, 2024

 

What You Will Do:

  • Responsible for the maintenance of mass market billing accounts including call handling of general customer requests/needs, billing inquiries, collections, moves and the investigation of billing exceptions/disputes. Inquiries may range from routine and straightforward tasks to more complex issues.

  • Representative will operate according to performance standards and expectations to ensure customer service quality, effectiveness, and efficiency.

  • The incumbent is required to be flexible and adaptable to complete any and all tasks and activities associated with their skill set(s), i.e., inbound/outbound calls, correspondence and billing adjustments.

  • Accurate completion of all processes, procedures, and follow-up for the type of customer account being worked.

  • Respond to all customers’ communications (i.e., letters, mail, faxes, emails, chat, inter-department inquiries).

  • Achieve customer satisfaction, quality, and productivity levels in accordance with operational targets.

  • Complete other tasks and activities as business needs dictate.

 

Who You Are:

  • Secondary school education or equivalent.

  • Minimum 3 years of clerical and customer contact experience required.

  • Proven verbal and written communication skills.

  • Ability to exercise good judgment with minimal supervision.

  • Knowledge of Customer Information Systems is an asset, including SAP and Kubra.

  • Excellent analytical skills, decision making ability, negotiations and problem-solving skills.

  • Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure.

  • Excellent interpersonal skills and ability to function within a team.

  • Ability to plan and use time effectively.

  • Flexibility with respect to shifts.

 

Preferred:

  • Mass market billing experience is an asset.

  • Experience in a call center environment preferred.

  • Bilingualism is an asset.

 

#LI-Hybrid

Representative, Customer Care

Enbridge Inc.
Thorold - 32.87km
  Customer Service Part-time
Posting End Date: October 11, 2024   What You Will Do: Responsible for the maintenance of mass market billing accounts including call handling of general customer requests/needs, b...
Learn More
Oct 4th, 2024 at 17:51

Service attendant Part-time Job

Petro Canada Gas Station

General Category   Thorold
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates needs Secondary (high) school graduation certificate
Experience: Candidates needs experience of 1 to less than 2 years

 

How to apply

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

 

 

By email

[email protected]

Service attendant

Petro Canada Gas Station
Thorold - 32.87km
  General Category Part-time
  16.55
Requirements: Languages: Candidates must have knowledge of the English Language Education: Candidates needs Secondary (high) school graduation certificate Experience: Candidates ne...
Learn More
Jan 11th, 2024 at 06:05

Customer Rep-Station Part-time Job

Federal Express Corporation Canada

Customer Service   St. Catharines
Job Details

495 Eastchester Avenue East, St. Catharines, ON L2M6S2, Canada

 

To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

 

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:This will be a Tuesday to Saturday position, 14:00-19:30 Tuesday to Friday, 12:00-17:00 on Saturday.

Customer Rep-Station

Federal Express Corporation Canada
St. Catharines - 39.19km
  Customer Service Part-time
495 Eastchester Avenue East, St. Catharines, ON L2M6S2, Canada   To provide accurate information and assistance to customers requiring direct customer interface. To perform adminis...
Learn More
Dec 16th, 2024 at 14:33

ScotiaMcLeod Administrative Associate Full-time Job

Scotiabank

Administrative Jobs   St. Catharines
Job Details

As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  

IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

  • Ensure effective client administration by managing all administrative processes and escalations requiring investigation
  • Consistently demonstrate high levels of client service by:
    • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
    • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
  • Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
  • Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
  • Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

 
DO YOU HAVE THE SKILLS
 We would love to work with you if you have:
 

  • Experience in the securities industry
  • Already or willing to become duly registered as an Investment Representative (IR) with CIRO
  • Excellent verbal and written communication
  • Strong organizational skills 
  • Ability to take initiative, work independently and meet deadlines
  • Meticulous attention to detail and excellent time management skills
  • Exceptional client service skills

 
WHAT’S IN IT FOR YOU
 

  • At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
  • An organization committed to making a difference in our communities– for you and our clients.
  • An inclusive working environment that encourages creativity, curiosity and celebrates success. 
  • Learning and Development – free access to Scotia Academy to upskill and develop your skills.

ScotiaMcLeod Administrative Associate

Scotiabank
St. Catharines - 39.19km
  Administrative Jobs Full-time
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by...
Learn More
Dec 6th, 2024 at 13:36

PT Preload Supervisor Part-time Job

UPS

Administrative Jobs   St. Catharines
Job Details

This position trains and supervises Package Handlers and Clerks on safety, productivity, and various job-related tasks. He/She holds teams accountable for attendance and submits timecards.

Responsibilities
• Develops and maintains good working relationships with employees, management and customers.
• Facilitates training with new and current employees.
• Conducts and participates in group meetings.
• Coordinates evaluations with management.
• Determines best solutions for package concerns.
• Supervises daily activities of package handlers and clerks to ensure all assigned duties are accomplished safely and timely.
• Understands and consistently demonstrates UPS's high ethical standards and code of conduct.

Qualifications
• Ability to lift 70 lbs./32 kgs.
• Availability to work flexible shift hours, up to 5 days per week
• Strong problem solving skills, with ability to multitask
• Strong oral and written communication skills
• Working knowledge of Microsoft Office
• Ability to work in a fast-paced warehouse environment
• Bachelor's Degree or International equivalent - Preferred
• Management experience - Preferred

Location

  • 1520 Mccleary Drive Thorold Ontario L2V 0M8

Shift Time

  • Monday - Friday
  • Flexible start time between 3pm - 5pm
  • Guaranteed 25 hours but can exceed upon business needs

PT Preload Supervisor

UPS
St. Catharines - 39.19km
  Administrative Jobs Part-time
This position trains and supervises Package Handlers and Clerks on safety, productivity, and various job-related tasks. He/She holds teams accountable for attendance and submits ti...
Learn More
Dec 4th, 2024 at 13:40

Associate Full-time Job

No Frills Plc

General Category   St. Catharines
Job Details

Job Description

Responsibilities:

The Associate Assistant Store Manager role is to directly manage the productivity of all store staff on behalf of the Franchise Owner to ensure the store is effectively merchandised to maximize sales/profitability.  The Associate Assistant Store Manager shares responsibility for labour cost and other key financial measures.  The Associate Assistant Store Manager assumes overall responsibility for operational effectiveness of the store in absence of the Franchise Owner.

  • Promote and ensure a consistently high standard of customer service
  • Train and motivate employees
  • Provide a positive working environment, coach, advise and listen to employee concerns/issues
  • Prepare, post and change work schedule to schedule staff appropriately to meet the business needs
  • Delegate and prioritize workload for staff
  • Effectively merchandise advertising and promotional programs to maximize Corporate brand advantage
  • Maintain up to date information about market trends and competitor activities
  • Coordinate the receiving, handling and storing of product to achieve optimal results
  • Maintain Category sets, mixing for profit as required
  • Utilizing shipment reports, exclusivity reports and Head Office flash reports, ensure overall store profitability
  • Work with Sales representatives to negotiate credits, display merchandising and order levels
  • Provide accurate, effective purchasing/ordering for store specifically for Cutter/UPP bookings and seasonal bookings
  • Maintain appropriate inventory levels through effective ordering and rotation
  • Ensure pricing integrity
  • Coordination of employee activities on a daily basis; act as a resource for employees; referring complex issues to the Owner; provide input into the performance management process
  • Any other duties that may be required to ensure courteous friendly service, competitively priced products, and a store that meets and maintains the hygiene standards specified

Qualifications/Experience:

  • Ability to manage people – 1-3 years of progressive management experience
  • Ability to work with minimal functional direction
  • Demonstrated understanding of critical success factors for the NOFRILLS concept as a discount food store focusing on low price image
  • Knowledge and experience grocery retail operations, knowledge of overall store department operations is an asset.
  • Demonstrated understanding of an Associate Assistant Store Manager's impact on store performance in the areas of:
    • Customer service
    • Employee relations
    • Merchandising
    • Sales/Profits
  • Strong communication skills including verbal, written and active listening
  • Demonstrated Customer focus and commitment to superior customer service
  • Issue management skills (time management; interpersonal skills; conflict management; information gathering skills; problem solving; team building skills to develop collaborative working relationships)
  • Open availability and flexibility to work days, nights, weekends, and holidays according to the needs of the business
  • Strong knowledge of all aspect of the produce area, operations and products

Thank you for your interest, however only qualified applicants selected for interview will be contacted. 

At NOFRILLS , we are committed to creating a diverse and inclusive workplace.  If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

 

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.    

 

NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “No Frills” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.

 

 

525 Welland Ave, St Catharines, ON

Associate

No Frills Plc
St. Catharines - 39.19km
  General Category Full-time
Job Description Responsibilities: The Associate Assistant Store Manager role is to directly manage the productivity of all store staff on behalf of the Franchise Owner to ensure th...
Learn More
Nov 1st, 2024 at 16:47

Representative, Customer Care Full-time Job

Enbridge Inc.

Customer Service   St. Catharines
Job Details

As a Representative in Customer Care at Enbridge, customer centricity will be your focus as you handle interactions from customers on a number of topics ranging from utility service, billing and invoices to move and transfer requests.

 

Note: You must be available to work during the core hours of 9am-3pm each day. A 4-hour shift will be scheduled during these hours and must be available to work full time hours 8am-4:30pm during training.

 

 

What You Will Do:

  • Responsible for the maintenance of mass market billing accounts including call handling of general customer requests/needs, billing inquiries, collections, moves and the investigation of billing exceptions/disputes. Inquiries may range from routine and straightforward tasks to more complex issues.

  • Representative will operate according to performance standards and expectations to ensure customer service quality, effectiveness, and efficiency.

  • The incumbent is required to be flexible and adaptable to complete any and all tasks and activities associated with their skill set(s), i.e., inbound/outbound calls, correspondence and billing adjustments.

  • Accurate completion of all processes, procedures, and follow-up for the type of customer account being worked.

  • Respond to all customers’ communications (i.e., letters, mail, faxes, emails, chat, inter-department inquiries).

  • Achieve customer satisfaction, quality, and productivity levels in accordance with operational targets.

  • Complete other tasks and activities as business needs dictate.

 

Who You Are:

  • Secondary school education or equivalent.

  • Minimum 3 years of clerical and customer contact experience required.

  • Proven verbal and written communication skills.

  • Ability to exercise good judgment with minimal supervision.

  • Knowledge of Customer Information Systems is an asset, including SAP and Kubra.

  • Excellent analytical skills, decision making ability, negotiations and problem-solving skills.

  • Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure.

  • Excellent interpersonal skills and ability to function within a team.

  • Ability to plan and use time effectively.

  • Flexibility with respect to shifts.

 

Preferred:

  • Mass market billing experience is an asset.

  • Experience in a call center environment preferred.

  • Bilingualism is an asset.

 

#LI-Hybrid

Representative, Customer Care

Enbridge Inc.
St. Catharines - 39.19km
  Customer Service Full-time
As a Representative in Customer Care at Enbridge, customer centricity will be your focus as you handle interactions from customers on a number of topics ranging from utility servic...
Learn More
Nov 1st, 2024 at 16:17

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