All jobs within 300 km around Fredericton

The Supervisor, Customer Care is responsible for overseeing day to day customer care in a call centre environment with a focus on daily targets and deliverables, as well as team leadership.

How You’ll Help

• Development of a strong customer focused team, including training, coaching, supporting, and performance development, promoting a positive, open culture and working environment
• Monitoring daily productivity targets and working with staff to make improvements where required. 
• Works with and supports Customer Care Representatives to resolve customer concerns and issues, which may involve collaborating across Company departments and communicating with internal and external stakeholders
• Identify recurring issues and work with the team and managers to implement corrective actions and process improvements
• Other related duties as may be required

Your Skills & Experience: 

• Post-secondary education in Business Administration or other relevant field preferred
• Customer service and/or leadership training is a strong asset
• Minimum of 2 years’ experience in a customer service field, preferably in a call centre environment. 
• Experience in transportation is a strong asset
• Strong leadership skills, including the ability to motivate and engage a team to meet departmental targets
• Exceptional customer service focus and relationship building skills
• Must be proficient in MS Outlook, Excel & Word; AS400 – an asset; must possess the aptitude for learning new programs
• Excellent communication skills including the ability to relay information (verbal and written) between several parties 
• Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to work independently and to collaborate with others to meet customer expectations
• English language skills required
• French language skills a strong asset
• Responsible for the performance and development of a team of Customer Care Representatives (12-15)
• Normally 40 hours per week, Monday to Friday; may be required to work different or additional hours from time to time

The Technician IV (Roving)– Electrician holds a valid Certificate of Qualification issued by the province in which the work is performed and who has passed any examination which may be required. This role is responsible for operating facility systems; performing preventative and corrective maintenance, routine and on-demand services on facility mechanical and electrical equipment and systems for the assigned facility within the limits of company policy and trade certification. The Technician IV is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

At this position level:

• Operates facility systems
• Performs preventative and corrective maintenance on facility mechanical and electrical equipment and systems
• Valid drivers’ license is required - company vehicle will be provided 
• Trade certification or license of the following - required:
  • Journeyman level Electrical license

KEY DUTIES & RESPONSIBILITIES

Subject to legislative licensing requirements and company policy:

• Performs work in accordance to established processes and practices
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection
• Performs regular facility, facility mechanical and electrical equipment and systems monitoring and inspection, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
• Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides recommendations for enhancement and repair.
• Monitors assigned facility by conducting facility walkthroughs, mechanical and electrical equipment and system monitoring and inspection
• Maintains, troubleshoots and repairs mechanical and electrical building systems and equipment within the limits of company policy and trade certification and oversees service providers.
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on  facility mechanical and electrical equipment and systems  within the limits of company policy and trade certification
• Manages work order life cycle progressing the work form dispatched through to complete and records resolution data within service maintenance management database.  Ensures work completed meets quality, contract response and all other requirements
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.  Initiates documents to obtain formal approval of work required.
• Assists in the implementation of preventative maintenance (PM) program.  Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.
• Participates in facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required 
• Submits all expenditures on a timely basis  
• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.
• Other duties as assigned

Work Requirements

• Must be available for on-call/standby and emergency call-outs as they arise. Regular shift would be Monday - Friday 8am - 4:30pm
• Must strictly adhere to Health and Safety policies and processes including wearing required Personal Protective Equipment (PPE)

KNOWLEDGE & SKILLS

• 3-5 years of facility operations and maintenance work experience
• High school diploma plus trades training and certification or licensing
• Advanced ability to adhere and to properly execute processes and practices relating to facility operations and maintenance
• Advanced ability to maintain and repair mechanical and electrical building systems and equipment within the limits of certifications and policies
• Advanced troubleshooting and resolution skills in order to determine and resolve building mechanical and electrical equipment and system issues
• Current knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and standards
• Possesses a strong environmental, health and safety mindset.  Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification

In addition:

• Must be capable of obtaining appropriate  security clearance where required
• Valid drivers’ license is required - company vehicle will be provided 
• Demonstrates an interest in completing, working towards or completed one or more of the following - preferred:
• Building Systems Maintenance Certificate (SMC) Systems Maintenance Administrator (SMA) Systems Maintenance Technician (SMT)

Licenses and/or Professional Accreditation

Trade certification or license in one or more of the following - required:

• Journeyman level Refrigeration license.  Gasfitter I or II license in addition to a refrigeration license
• Journeyman level Electrical license

The Safety Administrator is responsible for the collection, entry, and tracking of data to measure compliance with corporate health and safety rules and government regulations, in addition to Occupational Health and Safety administrative tasks, and communications across the company.

How You’ll Help

• Keep accurate and up-to-date data on monthly OHS and Incident Management Notification reporting.
• Generate and distribute monthly OH&S and accident trending reports.
• Prepare, review and track monthly maintenance, inspections, audits, incident investigations, and employee safety training completion.
• Preparation and distribution of weekly tailgate topic.
• Update and maintain the Safety SharePoint site.
• Monitor OH&S inbox for data and reports; follow up when information for monthly reporting has not been sent. 
• Update OH&S policies, procedures and orientation materials.
• Prepare agendas, take notes, provide documentation to members, and participate in the Day & Ross Policy Committee.
• Organize annual NAOSH celebrations.
• Prepare annual reports for submission to Federal Government.
• Book and track First Aid training for office locations.
• Invoice processing.
• Coordination of safety awards for terminals.
• Support Safety and Risk Management staff with administrative tasks as required.

Your Skills & Experience: 

• Post secondary education in office administration preferred.
• Training in MS Office, at minimum intermediate to advanced level Excel training.
• 2-3 years experience in an administrative role.
• Previous experience in the transportation or OH&S industry an asset.
• Must be proficient in Microsoft Office with exceptional Excel skills - creating formulas, organizing data, and formatting.
• Effective written communication skills.
• Attention to detail and high level of accuracy.
• Sound planning, prioritization, and execution skills in order to meet deadlines and produce accurate reports.
• High level of integrity, confidentially, and accountability.
• Understanding of the root cause analysis process and identification of action items to address this cause to ensure minimal risk for the company and employees.
• Strong work ethic and positive team attitude.

We are searching for a Workforce Coordinator to join our Parkland Fredericton team based in Fredericton, New Brunswick. 

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire) including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Administers HRIS and Workforce Systems throughout the employee life cycle including system initiation, resignations, terminations, and status changes according to established procedures
• Coordinates all onboarding activities and facility orientation of new employees
• Analyzes and validates timecards in the processing of bi-weekly payroll
• Ensures accuracy of seniority lists; follows established procedures for all internal job postings and associated employee assignments
• Allocates and replaces shift vacancies in accordance with collective agreements, Shannex company policies, and established operational guidelines
• Ensures accurate schedules are completed and implemented within defined timelines
• Acts as point of contact for all employee requests for information and additional support on scheduling, and payroll issues
• Follows established procedures for processing time and attendance transactions in the timekeeping system including time off requests, leave processing, and assignment of rotation and extra shifts

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• A post-secondary degree or diploma in a related field such as Business Administration, Office Administration, Human Resources, or Payroll Administration;
• 2-3 years of previous experience in Human Resources and/or payroll administration in a large, complex environment;
• Previous experience working in a health care setting or previous experience using staffing, scheduling, or payroll software is considered an asset;
• Ability to provide a clear Criminal Record Check upon hire
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care

We are searching for a temporary full-time Housekeeper to join our Parkland Fredericton team based in Fredericton, New Brunswick. 

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Approximate hourly wage: $15.35 - 15.85
• Approximate hours of work: Monday to Friday 8:00am - 4:00pm (75 hours bi-weekly)
• Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire for part-time & full-time staff) including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching) 
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Thoroughly clean common areas including lobbies, hallways, and stairwells
• Sweeping, mopping, dusting, vacuuming, cleaning and sanitizing kitchens and bathrooms.
• Thoroughly clean vacant rooms to prepare for incoming residents;
• Collect refuse from residents' rooms and dispose of this refuse in accordance with set procedures;
• Clean and restock housekeeping cart; notify Supervisor when supplies are low;
• Promote safety culture by continuously working safely including but not limited to identifying and reporting hazards, following safe work practices and procedures, wearing personal protective equipment, supporting others to work safely and completing safety education.

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• A High School diploma or equivalent education
• A high level of initiative for and commitment to completing housekeeping assignments efficiently and in a warm, friendly, and customer-service-oriented manner.
• Ability to communicate well with internal and external customers to meet needs in a polite, courteous, and cooperative manner.
• Ability to work independently with minimal supervision and can safely use chemical cleaning agents and equipment.
• Ability to provide a clear criminal record check upon hire
• Previous housekeeping experience is an asset.
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care

We are searching for a Support Services Attendant to join our Vimy Court team based in Bible Hill, Nova Scotia.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Approximate hourly wage: $16.61- $18.77
• Comprehensive health and dental benefits plan including an Employee and Family Assistance Program
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of vendors offering perks and discounts through our WorkPerks program
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Dusts, cleans and polishes furniture, counters, shelving, walls, and window/door ledges.
• Cleans sinks, toilets and bath facilities.
• Fills and replenishes supplies in resident rooms, nursing units, and rest rooms.
• Empties and cleans trash receptacles and places trash in compactor and/or trash pickup area.
• Sorts laundry into appropriate piles based on the type of laundry (linens, mops, personal clothing)
• Operates washing machine using proper washing formulas.
• Operates dryer and extractor; loads clean, wet laundry into the machine, sets dials so the laundry is dried or damp-dried appropriately and unloads the machine.
• Sorts clean laundry into appropriate baskets or racks; counts linen needed for each area as per linen quota and puts on cart; notes name tags on resident clothing and puts on correct rack.
• Picks up soiled laundry and delivers clean laundry to resident areas within the facility using laundry carts.
• Checks laundry for tears, holes, missing buttons, etc. and forwards clothing needing repair to the seamstress.

About You

• High School/ GED completion
• Minimum of one (1) year experience in commercial housekeeping and/or laundry preferred
• Ability to learn and work in fast paced environment
• Ability to work a schedule of flexible hours/ shifts inclusive of days, weekends and holidays

We are searching for a Part-Time Registered Nurse to join our Parkland in the Valley - Embassy Hall team based in Quispamsis, New Brunswick. 

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Approximate hourly wage: $38.49 - $49.19
• 32 Gauranteed Hours per Week, with opportunity to pick up 
• Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire) including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (6% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Assessing, planning, evaluating, documenting and directing residents’ needs through consultation with medical professionals, care conferences and team members;
• Providing leadership to health services staff and overseeing provision of quality health services respecting the client’s right to individualized planning of health services;
• Working with the existing management and health services teams to promote communication and compliance to policies and procedures;
• Assisting with the development, implementation, and evaluation of resident care plans;
• Administering and recording prescribed medication as per company policy and scope of practice;
• Applying dressings and treatments according to physician’s orders and policy;
• Assisting with supervision and evaluation of job performance of care staff.

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• A Bachelor of Science in Nursing and are currently registered with the Provincial Association of Registered Nurses
• Comprehensive knowledge of nursing and health care practices, excellent communication, and interpersonal skills
• Availability to work a schedule of flexible hours and all shifts inclusive of days, evenings, nights, weekends, and holidays
• Advanced proficiency in the English language is required, proficiency in other languages considered an asset
• Ability to provide a CPR & Emergency First Aid Certificate, Clear Criminal Record Check and Vulnerable Sector Screening upon hire
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care.

The Payroll Process Lead will be responsible for processing salaried payroll and act as a back up for hourly payroll. This role will also support the payroll team to improve processes, auditing of data, system testing and enhancement execution. 

How You’ll Help

• Leads payroll team to review payroll process and procedures, to identify better processes and to implement the changes.
• Leads the biweekly processing of salaried payroll
• Provides guidance and training to Payroll Team on payroll processes and tools.
• Participates in the hiring, development, performance management of staff and provides support, mentoring and leadership on an ongoing basis to ensure that the department achieves high performance standards and builds employee confidence.
• Assumes responsibility for all job duties identified in the job description for the manager of payroll in their absence.
• Establishes and develops relationships with key internal and external stakeholders including HR, IT, Finance, Union groups and government agencies.
• Oversees payroll system issues and collaborates with IT to make improvements and upgrades. Leads special projects as they relate to Payroll.
• Investigates software issues and reports to IT if unable to solve.
• Responsible for the preparation of year-end documentation, such as T-4s
• Other payroll related duties as required. 

Your Skills & Experience: 

• Post secondary education, preferably in payroll administration, business or office administration. 
• A suitable combination of education and experience may also be considered.
• Certification with National Payroll Institute an asset.
• Minimum of 5 years’ experience processing payroll and related reporting and administration.
• Previous experience in the transportation industry an asset.
• Strong inclination towards working with numbers and data.
• Ability to work well in a cyclical, deadline driven environment.
• Strong computer skills, including accurate data entry and knowledge of MS Outlook, Excel and Word, as well as the logic of payroll-related software.
• Strong communication skills, both verbal and written.
• Strong interpersonal and customer relationship skills.
• Results focused.
• Good problem solving and continuous improvement thinking skill.
• Experience with Oracle HCM an asset

We are searching for casual Client Services Assistants (PSWs) to join our Parkland Fredericton - Brunswick Hall team based in Fredericton, New Brunswick (southside).

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Approximate hourly wage: $18.54 - 19.15
• Vacation payout (4%)
• Employee and Family Assistance Program
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Assists residents with hygiene and daily living activities, such as: bathing, dressing, oral care, skin care, meals, and mobilizing according to the work assignment
• Assists in the provision of social, spiritual, and intellectual activities for residents
• Cleans resident rooms, server and household common areas
• Administers resident medications as assigned under the direction of the Resident Services Coordinator/Manager and in accordance with Physician orders following all medication management policies and guidelines
• Completing all duties in a way which is consistent with Shannex’s Philosophy of Service: Your life. Your choice. Your Home
• Communicates and reports relevant information regarding resident care or safety to Supervisor.

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• A valid post-secondary education in a related field (or in pursuit of a related diploma/degree)
• Ability to work a schedule of flexible hours and shifts inclusive of days, nights, weekends, and holidays
• Ability to provide a clear criminal record with vulnerable sector screening upon hire
• Any previous course(s) in Alzheimer’s and Dementia Care to be an asset
• A valid CPR & First Aid Certification (required)

We are searching for a Cook to join our Parkland Riverview - Royal Court team based in Riverview, New Brunswick.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Approximate hourly wage: $18.12 - $18.65
• Employee and Family Assistance Program
• 4% Vacation Payout
• Free onsite parking
• Flexible Scheduling
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Plans and prepares meals according to established standards, procedures, recipes and menus, including preparing special meals to meet appropriate therapeutic menu modifications according to established guidelines
• Assists with preparation of food for special functions (e.g. catering, theme dinners) to ensure service meets established standards
• Reports any recipe shortages, discrepancies or quality issues to the Executive Chef or supervisor in a timely manner
• Clean and sanitize cooking station daily; maintain the cleanliness of kitchen equipment such as ovens, kettles, mixers, and others in order to maintain safety and sanitation in the kitchen to meet legislative and organizational standards; responsible for the clear and correct labeling of excess food
• Follows disposal procedures according to established waste management guidelines for organics, paper, plastics, cans/bottles, non-recyclable material, etc.

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• A high-school diploma or a GED
• Current food handlers’ certificate (preferred)
• At least one year of experience with cooking
• Ability to read & follow detailed recipes/instructions as required and communicate in an efficient manner in a team-oriented setting
• Ability to provide a clear criminal record check
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care.

Requirements:

Languages: Candidates must have knowledge of the English Language.

Education: The candidate should have minimum qualification of Secondary (high) school graduation certificate.
Experience: The candidate should have at least 7 months to less than 1 year of experience in a related industry.

Location: Bouctouche, NB
Shifts: Day, Evening, Weekend, Early Morning, Morning
Work Setting: Remote location, Hotel, motel, resort

Responsibilities:

• The candidate should be able to sweep, mop, wash and polish floors also dust furniture
• The candidate should be able to vacuum carpeting, area rugs, draperies and upholstered furniture
• The candidate should be able to make beds, change sheets, distribute clean towels and toiletries
• The candidate should be able to clean, disinfect and polish kitchen and bathroom fixtures and appliances
• The candidate should be able to stock linen closet, pick up debris and empty trash containers.

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
bouctouchebayinnhr@gmail.com