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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Hourly rate: 24.95 - 26.25

Wage Progression in January and October

Overview of the Role

Reporting to the warehouse supervisor, this role is responsible for day-to-day warehouse duties.  These duties include shipping, receiving, housekeeping, completion of HACCP documentation, and other duties as required. 
 

You are best suited for the role if you have the following qualifications:

• Minimum Grade 12 Education.
• Applicant should be a forward thinker, possess a positive attitude and above average organization and people skills.
• You should have the ability to work under minimal supervision and be willing to work flexible hours as required by the position  - weekend work is required. 
• Candidate should have a valid driver’s license.

We support and care for our employees and their families by providing:
 

• Competitive salaries
• Advantageous corporate agreements
• Full range of group insurance benefits
• Group retirement pension plan with employer contribution
• Purchase option of company stocks
• Group RRSP
• Health and wellness program in the workplace
• Assistance program for employees and their families
• Saputo products at a discounted price

157 Roseberry Street, Campbellton, NB E3N 2G6, Canada  R482130

As a Customer Service Representative, you will enjoy:  

• Flexible schedules

• Large, stable employer

• Opportunities for fast career advancement

• Task variety

• Weekly pay

• Night shift premium

• Employee discount

• Scholarship program

• Years of service Recognition program

• Supporting temporary workers through PNP (some conditions may apply)
   

Your key responsibilities:

You will greet customers, run the cash register, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.

You will interact with many customers daily, all while working in a fun, energetic environment accomplishing daily tasks around the store!
 

What we are looking for:

• Customer service

• Communication and friendly conversation

• Performing at a quick pace while having fun

• Working as part of a team to accomplish daily goals

• Coming up with great ideas to solve problems

• Thinking quickly and offering suggestions

Great to have:

• Customer service experience

• Motivation to advance in your career!

• Willingness to learn and have fun!

Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Controls access to client site or facility through the admittance process Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

Overview

Overview

What are the benefits for you?

• Normal opening hours Monday to Friday
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program

What you will do

• Coordinate projects internally (submission/execution)

• Plan and monitor the progress of work (schedules)
• Create, plan, supervise and assemble project files
• Prepare purchase orders, subcontracting contracts
• Analyze, understand and compare plans and submissions
• Plan materials and site-specific purchases
• Prepare, negotiate and approve all documents related to projects (notices of changes, deficiencies, statements, delivery memos, workshop drawings, etc.)
• Analyze the progress of the work, quantify the schedules

What you will bring

• DEC in building mechanics
• Relevant experience of at least three (3) years
• Have good knowledge of Microsoft Office
• Ease of communication, positive attitude and ability to work in a team
• Resourceful and structured
• Great ease of learning
• Knowledge of AS/400
• Able to manage and structure a project from start to finish

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.

The Inside Sales Representative is a vital member of our Inside Sales team. You have the privilege of building strong relationships with each customer and are the primary point of contact for establishing orders for delivery. You work closely with our Outside Sales team and the Warehouse team to ensure that deliveries are fulfilled and communicated correctly to everyone involved in the shipping process.

What are the benefits for you?

• Normal opening hours Monday to Friday
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program
• Reimbursement of safety shoes

What you will do:

• Assume responsibility for order processing, which includes quoting prices within established margins, sourcing additional products and creating purchase orders.
• Enter quotes and orders into the system accurately and in a timely manner.
• Ensure accuracy in pricing, inventory and order information provided to customers.
• Establish and maintain relationships with new and existing customers via telephone or email with the goal of driving additional sales.
• Prepare quotes and process orders on behalf of outside sales staff.
• Work closely with outside sales representatives.
• Respond to customer requests promptly.
• Achieve sales goals set by management by promoting or upselling products.
• Adhere to the Company's safety policies and regulations.

What you will bring:

• Inside sales experience in the heating industry preferred
• DEC in building mechanics or DEP in plumbing and heating (an asset)
• General computer skills, including Microsoft Office; knowledge of AS400 system an asset
• High level of commitment to providing exceptional customer service
• Proven initiative and ability to work independently and in a collaborative team environment
• Strong organizational skills with respect to prioritizing and completing multiple tasks on a regular basis

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.

The Planner ensures timely and efficient movement of trucks and freight within a designated region to maximize efficiencies while minimizing empty miles and wait times. 

How You’ll Help

• Identify required loads two to three days out and organize for greatest efficiency
• Assign and line up loads and deliveries based on efficiency and information from Fleet Specialists
• Monitor scheduled runs to ensure they are on schedule and advise Fleet Specialists, Customer Service, and/or Planner in next region of any changes
• Promote driver friendly atmosphere on and off the road
• Investigate and address repeat late deliveries, load refusals, and non-compliance with SOPs
• Manage Brokers and driver time off, updating time away and time ready in the system
• Working closely with the safety team on driver training and safety related concerns as identified
• Manage / support compliance with random drug tests monthly
• Complete Broker pay sheets
• Work with brokers on statement issues, missed payments and related concerns.
• Work with drivers in regards to payment concerns or disputes on irregular duties such as working time or customer detention.
• Liaison between driver and/or broker with Safety, Compliance, Recruiting and operations departments as needed
• Other related duties as may be assigned.

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education in logistics or business administration
• A suitable combination of education and experience may be considered 
• Minimum 3 years’ experience in a time sensitive, planning and organizing role, preferable in the transportation industry
• Experience using MS Outlook, Excel & Word; must possess the aptitude for learning new programs
• Strong customer service focus, relationship building skills
• Good communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
• Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast-paced  deadline-driven setting
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to collaborate with others to meet customer expectations

The company also prioritizes diversity, inclusion, and empowerment through initiatives such as the "Women @ Day & Ross" program and a dedicated Diversity & Inclusion Council. This supportive, family-oriented culture has attracted multiple generations of employees to build meaningful and lasting careers.

Key Responsibilities

1.Strategic HR Leadership:

• Develop and execute an HR strategy aligned with Day & Ross’s business objectives, integrating human capital initiatives with organizational priorities.
• Act as a trusted advisor to the CEO and executive team, providing strategic business acumen to optimize the P&L through effective people strategies.
• Build and deliver people plans and programs to enhance revenue and profitability while navigating competitive markets and organizational growth.
• Champion organizational capability through targeted talent management, workforce planning, and skills development to meet current and future challenges.

2. Experience with Organizational Effectiveness Strategies to support business health.

• Implement leadership planning models and succession frameworks to identify and develop future leaders.
• Ability to lead and manage large-scale organizational changes, including restructuring and acquisitions, while ensuring cultural alignment.
• Establish and reinforce a high-performance culture of accountability, collaboration, and innovation.

3. Organizational Transformation and Change Management:

• Ability to lead and manage large-scale organizational changes, including restructuring and acquisitions, while ensuring cultural alignment.
• Drive cultural alignment and embed Day & Ross’s leadership principles across the organization.

4. Talent Management and Succession Planning:

• Lead proactive succession planning for critical senior roles to ensure business continuity.
• Design and implement talent development programs to grow leadership capabilities.
• Foster a compelling employee value proposition to attract, retain, and engage top talent.

5. Employee Engagement and Experience:

• Enhance employee experience and engagement initiatives to drive retention and an environment of empowerment.
• Champion diversity, equity, and inclusion (DEI) strategies to foster an inclusive workforce.

6. Operational HR Excellence:

• Ensure compliance with federal and state regulations across North American.
• Oversee HR operations, total rewards, and performance management frameworks.
• Address challenges in federally regulated environments with a comprehensive understanding of relevant regulations.

Key Skills and Experience

• Unionized Environment Expertise: Proven leadership experience in a unionized setting, including strategy development, bargaining, and continuity planning.
• Regulatory Knowledge: Familiarity with federally regulated environments and North American HR frameworks, including pensions, benefits, and compliance.
• Change Management: Demonstrated success in leading large-scale organizational design and change management initiatives.
• Strategic Vision and Execution: Ability to set and drive organizational visions impacting employee experience and business outcomes.
• Courageous Leadership: Willingness to advocate for diverse perspectives and challenge the status quo constructively.

Leadership Attributes

• Inspirational Leadership: Skilled at motivating individuals and teams to embrace change and achieve organizational goals.
• Decision-Making Excellence: Adept at solving complex problems and making data-informed decisions.
• Effective Communication: Strong ability to articulate ideas and strategies across diverse audiences.
• Relationship Builder: Builds trust and collaboration across stakeholders, fostering a culture of mutual respect and accountability.
• Curiosity and Resilience: Demonstrates composure under pressure and enjoys tackling challenges, with the resilience to handle feedback constructively and navigate difficult situations effectively.

Business Objectives Alignment

Aligned with Day & Ross’s F25 Strategic Priorities, the VP HR will:

• Drive initiatives that value people, execute with excellence, and grow profitably.
• Focus on employee well-being while embedding the company’s core values in all HR practices.
• Lead efforts to scale leadership behaviors and principles across the organization.
• Leverage HR analytics to anticipate workforce needs and deliver impactful solutions.

Join Day & Ross

Be part of a transformational journey at Day & Ross. As VP HR, you will shape the future of a dynamic, growth-oriented organization and make a lasting impact on its people, culture, and success. Apply now to lead with purpose and drive meaningful change.