All jobs within 50 km around Gatineau

JOB SUMMARY

Parks, Recreation & Cultural Services is responsible for the day-to-day operation of facilities and service delivery for recreation venues and programs, parks & recreation policies, and programs for cultural services. Ensures the operations, processes and services are customer-centric and efficient. The units deliver community recreation programs through geographically aligned areas across the City, aquatic, sport and physical activity programming for all ages, as well as programming to address the needs of individuals with disabilities and population segments who may experience barriers to access recreation services.

You are responsible for all aspects of nursing care required by participants in any one of the Inclusive Recreation programs or regular recreation programs (Spirit, Variety EAST, etc.).

EDUCATION AND EXPERIENCE

Completion of 4 year B.Sc.N. degree or 2-3 year RN diploma or RPN diploma and proof of current license required and also Member of the Ontario College of Nurses

Minimum of 3-5 years of related experience in Special Needs/Pediatric/Rehab/Community with current technical/practical nursing skills

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Standard nursing practices
• Legislation protecting special needs client, populations
• Client care
• Health and Safety legislation, policies and procedures
• City of Ottawa and Parks & Recreation Policies and Procedures

COMPETENCIES, SKILLS AND ABILITIES

• Specialized technical/medical interventions
• Creative
• Sound judgement
• Leadership skills
• Reliable
• Dependable
• Flexible
• Good Clinical skills

JOB SUMMARY

The RCFS Marketing and Communications unit is responsible for developing and implementing marketing and communications programs and services to support the operations of the Recreation, Cultural and Facility Services Department, including multi-media, public education, social marketing and promotional campaigns to inform the public and effectively reach target audiences through appropriate communications channels.

You are responsible for: planning, developing and coordinating multi-media, public education, information and marketing products, services and campaigns for the Recreation, Cultural and Facility Services Department; providing communications advice and communication plans, including writing and editing; and working with Public Information and Media Relations to ensure consistency in approach and messaging to the public.

EDUCATION AND EXPERIENCE

Completion of post-secondary studies in a field related to communications.

Minimum of 3 years of experience in communications, journalism, marketing or English.

Capacity and desire to work effectively in a team environment is desirable

KNOWLEDGE

• Professional communications techniques and practices, including materials production
• Marketing management and principles
• Project management principles and techniques
• Financial management principles and techniques
• Website maintenance
• Microsoft Office Suite, desktop publishing, and layout
• Media relations and print and broadcast outlets 
• Sound knowledge of print production process and understanding of electronic media production (e.g. internet, television, radio)
• General knowledge of corporate/departmental policies and procedures related to communications
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

Desirable Qualifications:

• Knowledge of the operations of the Parks, Recreation and Culture Department and the services offered; and
• Knowledge of Municipal communication policies and procedures.

COMPETENCIES, SKILLS AND ABILITIES

• Effective verbal and written communication skills
• Ability to prepare comprehensive and effective communication strategies 
• Ability to produce effective informational and promotional materials, including advertisements, newsletters, brochures, etc. and to maintain a website
• Ability to organize workload, develop work plans, project budgets and schedules
• Well developed interpersonal skills; proven ability to interact and communicate effectively and harmoniously with the public, clients, volunteers, media, city staff and industry colleagues; 
• Ability to coordinate and liaise with print and broadcast media outlets, designers, printers and other suppliers
• Ability to draft correspondence in response to inquiries from the public and from elected officials
• Excellent interpersonal skills
• Demonstrate good judgment, tact, discretion, creative problem solving skills and initiative
• Outgoing and enthusiastic
• Organized and dependable; creative and imaginative

JOB SUMMARY

Waste Collections is responsible for residential waste collection programs and services (including garbage, recycling, organics, and yard and leaf waste) for the two collection zones awarded to the City (currently totalling 114,119 homes). 

You are responsible for operating vehicles and equipment and performing general labour in the collection and disposal of trash, brush, organics, solid waste or recycling materials (blue/black boxes).

EDUCATION AND EXPERIENCE

Completion of Grade 10

Minimum of 2 years of recycling and refuse collection experience is required.  Additional years of driving heavy road equipment may offset years of experience in the waste collection industry.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Practices, equipment and vehicles used in waste services
• Traffic laws, ordinances and rules involved in equipment operation
• Hazards and safety rules and precautions of operating heavy equipment
• Knowledge of the roads/streets within the assigned contract zone
• Proper lifting techniques
• Refuse collection equipment operations
• Rules, policies, and procedures relating to refuse collection and safety
• Possess a keen sense of mechanical and hydraulic functions in order to safely operate equipment used in the performance of daily activities
• WHMIS, First Aid and CPR
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Operation of heavy equipment used for solid waste collection
• Read and follow route maps, drawings and street signs
• Understand and follow written and oral instructions 
• Have the ability to keep detailed, accurate records concerning materials received, processed and disbursed as well as required equipment service records
• Ability to work independently and unsupervised while on assigned route
• Work safely without presenting a direct threat to the incumbent or others
• Establish and maintain a good working relationship with management, other employees, and the general public
• Ability to communicate with a hostile public when rules may cause them to become upset
• Reliability 
• Self-motivated 
• Ability to communicate with tact and diplomacy
• Displays initiative and willingness to contribute
• Effective team member
• Must be able to complete a Back-fit Test
• Possess the physical ability to climb to and from the operator’s position and possess the manual dexterity and coordination to use both hands and feet simultaneously in order to operate a machine
• Perform heavy manual labour
• Use a high pressure water hose to clean solid waste equipment
• Work in a variety of weather conditions with exposure to the outdoor elements
• Physical capacity to perform the duties of the position
• Must be able to work different work schedules, including weekends and statutory holidays
• Work overtime as required

JOB SUMMARY

The Collaborative Planning & Projects team works collaboratively with all teams across Housing & Homelessness Services and other City departments to encourage integration, engagement, and alignment. The team leads and supports various projects, initiatives, and monitoring activities related to the City’s 10-Year Housing & Homelessness Strategic Plan. 

You are responsible for facilitating the implementation of financial policies, procedures and best practices related to housing & homelessness projects & programs. You: monitor financial performance and compliance with financial and service level guidelines and procedures; perform financial audits/reviews;liaise with community partners, auditors and other government agencies; conduct business case consolidation and portfolio analysis; prepare Capital and Operating Budgets; administer and monitor financial reporting requirements and related systems capabilities; improve internal controls; and provide input regarding upgrades/modifications to existing systems to meet evolving needs.

You also coordinate the activities of assigned staff, and provide day-to-day financial management support to program coordinators, city management and staff.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Business, Commerce, or a related field with demonstrated abilities in financial management

Minimum of 5 years of progressively responsible experience in financial analysis, budgets or accounting

Experience in administering financial component of social housing programs

2-3 years of supervisory experience is an asset

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City of Ottawa organization, financial policies and procedures (i.e. Corporate Policy Manual)
• Generally accepted accounting  and auditing standards
• Housing policy guidelines and relevant legislation, e.g. Housing Services Act,  Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)
• Understanding of legislated funding rules applicable to various Social Housing programs
• Current Social Housing Issues
• Knowledge of the Social Housing providers’ business line(s)/client base, operational priorities and direction
• Housing and Homelessness Service's inter-relationship with the City in order to participate in operating and capital budgets/works, contracting, financial analyses and reporting activities;
• Understanding of corporate information management systems including financial budgeting, tracking, accounting and reporting; SAP-HR; SHAMIS; departmental project, assets, and maintenance management systems and their interfaces internal financial controls and processes;
• Contracting processes
• Funding programs available to the City from other levels of government
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Able to work independently, with minimum supervision, and collaboratively with all staff as part of a team
• Provide functional supervision to other assigned employees, schedule and coordinate work activities and provide instructions/guidance
• Analyze financial statements and Annual Information Returns
• Establish and maintain positive working relationships with housing providers and auditors
• Provide advice, guidance, direction and effective leadership
• Interpret relevant legislation and policies
• Write clearly, concisely and accurately
• Communicate effectively with others, clarifying ideas and ensuring they are understood
• Counsel and resolve problems/issues
• Conduct financial compliance audits/reviews
• Respond to multiple and often conflicting requests from staff and clients, including providing on-the-spot reports and explanations to management in preparation for urgent/ad hoc meetings;
• Identify financial tracking reporting requirements and provide user input to systems enhancements, as required;
• Use corporate financial systems (SAP, SHAMIS) and a variety of software applications (spreadsheets, databases, word processing, etc).
• Attention to detail;
• Excellent time management, organizational and interpersonal skills;
• Flexible and adaptable to change;
• Possess strong client service capabilities;
• Able to demonstrate tact and diplomacy;
• Able to exercise discretion and confidentiality.

JOB SUMMARY

The Transit Fleet and Facilities Maintenance team provides safe, reliable, efficient, timely and cost-effective transit vehicle maintenance services to support federally regulated transit services within the City of Ottawa. 

You are responsible for performing a wide range of duties expected of a Truck and Coach Technician, including, but not limited to, the following: conducting diagnostic inspection of vehicles*, performing general mechanical overhaul and repair work , and performing daily maintenance repairs.  You perform all unit changes or repairs to Fleet vehicles (including but not limited to transmission, brakes, suspensions, electrical components, injectors, radiators, steering, differentials and air systems) and make miscellaneous adjustments to doors, destination signs and other vehicle systems.

vehicles*-refers to buses within the Transit Fleet Maintenance Division and any other Fleet vehicle within the Municipal Maintenance Division (cars/trucks, forklifts, etc.). 

EDUCATION AND EXPERIENCE

Completion of Truck and Coach Technician apprenticeship program of 6720 hours

Completion of advanced technical courses is an asset

Minimum of 1 year of experience following attainment of certification
 

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City policies and procedures affecting shop operations
• Considerable knowledge of the vehicle systems, and the standard methods, tools, and equipment used in the trade 
• Diagnostic equipment 
• Personal computers, with ability to use the Fleet Management Information System.
• Safe work practices of the trade.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Successful completion of a pre-employment ergonomic assessment is required
• Work independently, with minimal direction, and collaboratively with peers and managers as part of a maintenance repair team  
• Read, understand and interpret service manuals, schematics, drawings, and work orders
• Plan work and make estimates of materials and time required to perform the work
• Perform safety inspections on buses/vehicles
• Operate within a computerized Fleet Management Information System
• Ability and facility to use tools and equipment with precision
• Possess analytical skills and be detail oriented
• Communicate effectively, both orally and in writing
• Able to efficiently use, operate and maintain tools and state-of-the-art automotive diagnostic and test equipment 
• Able to organize, clean and maintain a safe work area
• Possess a work record of good attendance and job performance 
• Possess sound judgement 
• Use initiative to meet deadlines
• Able to establish and maintain good working relationships with fellow employees in a team environment
• Good manual dexterity and ability to work to close tolerances 
• Able to tolerate exposure to moderate amounts of noise, dust, grit, oil/grease, fumes, solvents, paints, lacquers, hot/sharp metals and surface finishing products
• Physically fit, with stamina to perform the duties of the trade (which may include working in a standing position for long time periods)
• Able to work in uncomfortable or confined positions on occasion
• Provide own hand tools relating to the trade (SAE & Metric as required) according to provisions of the Collective Agreement 
• Able to work a variety of scheduled shifts, including week-ends, on-call and nights, as per the Collective Agreement

JOB SUMMARY

Fleet Maintenance & Technical Services is responsible for: scheduled, unscheduled and emergency service; seasonal overhauls; vehicle commissioning/decommissioning; vehicle inspections and certifications; warranty monitoring; shop and specialty tool maintenance/management; maintenance of small equipment and special equipment such as fire, ambulance, ice resurfacing, turf, etc.; repair performance analysis; and Technical Services including specifying, acquiring, leasing and disposing of Municipal Fleet Vehicles.

You are responsible for performing a wide range of duties expected of a Vehicle and Equipment Technician 2, including, but not limited to, the following: conducting diagnostic inspections, performing general mechanical overhaul and repair work, and performing scheduled preventive daily maintenance inspections and repairs on vehicle system and components including, but not limited to, steering, suspension, electrical, ignition, fuel, emission control/exhaust and engine management, hydraulics, and vehicular climate control systems.  

You perform all maintenance and repairs to a wide variety of fleet vehicles systems and components including, but not limited to, vehicles powered by gas, diesel, propane or natural gas, tractors, graders, loaders, dozers, cranes, mowers, heavy vehicles (i.e. garbage trucks, zambonis, ice resurfacing equipment, etc.), and automotive associated equipment including, but not limited to, boilers and compressors.

EDUCATION AND EXPERIENCE

Completion of Truck and Coach Technician 310T apprenticeship program of 6720 hours

Minimum of 2 years of experience within a Municipal Fleet or similar truck and coach environment

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City policies and procedures affecting shop operations
• Considerable knowledge of the vehicle systems and the standard practices, safety issues, materials, tools, equipment and supplies to carry out maintenance operation
• Manual and electronic diagnostic equipment 
• Personal computers with ability to use the Fleet Management Information System
• Code of Conduct rules and policy
• Collective agreement
• Material Safety Data Sheets
• Safe work practices of the trade including working at heights and the lifting of heavy objects
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Work independently with minimal direction, and collaboratively with peers and managers as part of a maintenance repair team 
• Ability to read, understand and interpret blueprints, wiring diagrams, service manuals, schematics, drawings, work orders and any other documents used in the maintenance operation
• Ability make estimates of materials and time required to perform the work 
• Ability to proceed effectively with emergency work including on the road work with limited resources to provide maximum results and timelines
• Skill in the use of jacks, hoists, overhead cranes, lift trucks and mobile lifting devices
• Skill in the use of high-pressure gas and electric welding equipment (Mig. Arc. Bronze, steel, aluminum) to effect repairs as authorised under the technician license
• Possess analytical skills and be detail oriented
• Good manual dexterity and ability to work to close tolerances 
• Able to communicate effectively, both orally and in writing, with management, manufacturers and engineers to provide for problem solving and suggest corrections to problems found on specialized vehicles and equipment
• Ability to provide training and explain instructions and guidelines to others effectively
• Able to efficiently use, operate and maintain tools, precision measuring instrument, state-of-the-art automotive diagnostic and test equipment to diagnose mechanical, electrical and hydraulic malfunctions
• Possess a work record of good attendance and job performance 
• Possess sound judgement 
• Use initiative to meet deadlines
• Flexible, adaptable and able to accept constructive criticism
• Physically fit with stamina to perform the duties of the trade (which may include working in a standing position for long time)
• Able to work in uncomfortable or confined positions on occasion
• Able to lift and carry heavy parts and equipment safely
• Able to tolerate exposure to moderate amounts of noise, dust, grit, oil/grease, fumes, solvents, paints, lacquers, hot/sharp metals and surface finishing products
• Provide own hand and air tools relating to the trade (SAE & Metric as required) according to provisions of the collective agreement 
• Able to work a variety of scheduled shifts, including week-ends, on-call, evening and nights, as per the collective agreement
   

JOB SUMMARY

The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of seven Client Services Centres and three Provincial Offences offices, which offer a variety of services such as pet registrations, marriage ceremonies, payment intake, parking permits and provincial court services to name a few. Counter Services staff process over 250,000 transactions and handle over $190 million in revenue per year for the City. 

You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a ServiceOttawa Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by in-person and including electronic/web, email and phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where required. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.

You are also responsible for determining the course of action for parking ticket resolution in accordance with the First Attendance Facility policy/procedures, and service standards set within the Branch.  

EDUCATION AND EXPERIENCE

Completion of Grade 12

Post-secondary education and/or training related to Customer Service is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations 

KNOWLEDGE

• Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints
• Computer literacy in MS Office Suite, internet/intranet and job specific programs such as ICON, IP360, Dynamics, Liberty Recording System, LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, H2O, ACTIVENet, PRESTO, SAP, VSTATS, etc.
• Knowledge of provincial legislation & regulations, corporate policies & procedures along with the ability to apply and interpret these provisions
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
• Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
• Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
• Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
• Organize, multi-task and prioritize work
• Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
• Work independently and in a team setting
• Possess an excellent attendance record 
• Punctual, reliable and dependable
• Flexible and adaptable to deal with varying situations
• Strong listening/comprehension skills
• Strong organizational skills

JOB SUMMARY

The mandate of Facility Operations is to operate and maintain all City facilities and City-managed buildings, which represents approximately 900 buildings and includes police, fire, libraries, child care, paramedic posts, recreation, culture, public works, City Hall and other administrative buildings, long-term care facilities, and facility outdoor property. The Facility Operations units deliver facility management and maintenance services within assigned geographic and/or specialty areas.

You are responsible for performing duties associated with the operation and maintenance of all City facilities including but not limited to; minor maintenance and carpentry tasks, painting, grounds maintenance, snow removal, basic repair duties for facilities equipment and general housekeeping tasks while maintaining a high standard of cleanliness and customer service. You may be responsible to work rotational shifts including days, evenings and weekends. 

EDUCATION AND EXPERIENCE

Completion of Grade 10

Up to one month of related experience

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• General facility cleanliness and safe work practices
• Cleaning chemicals and disinfectants and safe application/procedures
• Effective cleaning techniques
• WHMIS
• Customer Service principles
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Able to communicate effectively with the general public and staff
• Able to work effectively in a team environment
• Good interpersonal and customer service skills
• Polite and punctual
• Possess the physical capability to perform the ongoing duties of the position
• Prepared to work flexible hours including evenings and weekends
• Presentable to the public