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Classification: PTS/MGT/IT B
Salary/Rate of pay: $78,895 - $92,638

Application deadline: 2024-09-13 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Canadian Blood Services is looking for atemporary full-time Business Systems AnalystII to join our dynamic Internal Customer Experience Blood Management Solutionsteam.

The Internal Customer Experience team is responsible for managing the delivery and operation of IT services related to employee experience and productivity, blood operations, data & analytics and optimization, making IT more effective, reliable and consistent.

In this role, you will play a key part in supporting the design, development, and execution of the ePROGESA Collections Modernization initiative, a multi-year project aimed at transforming the collections process.

The Blood Management Solutions team operates in a dynamic and challenging environment, driving strategic business analysis, process development, and technology solutions to address the national needs of Canadian Blood Services. This team manages essential software solutions and technologies for the collection, testing, manufacturing, and distribution of blood and blood products. It is instrumental in defining and managing the requirements and design of our enterprise blood management solutions, including ePROGESA. Additionally, the team oversees the software lifecycle, maintains strong relationships with key business, quality, and regulatory stakeholders, and manages critical donor and customer information crucial to our operations.
 

Formula for Success 

• Using your skills and experience as a business systems analyst, engage with key business stakeholders to discuss and evaluate proposed changes, perform analysis, and gather requirements.  
• Leveraging your knowledge and expertise in blood management processes and blood management solutions, perform design, development and configuration of strategic business enhancements and changes to blood management systems. 
• Employing your expertise for software testing and technical writing, perform system validation and complete the appropriate level of documentation to support the completion of each change.    
• Acting as a representative for the Blood Management Solutions team, you will work with quality assurance and regulatory affairs personal to effectively communicate changes and impacts to our regulated blood management solutions and ensure a continuous state of regulatory compliance.   
• Using your expertise in system life cycle management, you will participate in project management and software release planning sessions to ensure the timely delivery of effective changes that are compliant with business needs. 
• Employing your communication and engagement skills, you will serve as contact with other IT stakeholders and software vendors to manage required technical enhancements, software fixes and maintenance, and overall system life-cycle management activities. 

Demonstrated education and skills 

• Post-secondary level education in a relevant discipline from a recognized academic institution, preferably a related university degree or diploma in science or business, and/or significant experience/certification in business analysis, software development methodologies and enterprise software life-cycle management. 
• 3-5 years of demonstrated experience and skills as a business systems analyst or relevant business analysis experience in blood banking operations and process design. 
• Previous experience with blood management solutions software is preferred. 
• Experience working in a regulated healthcare environment in alignment with quality management systems is desired. 
• Demonstrated ability to effectively work within a team environment, with customers/end users, project team members and other IT team members to successfully deliver small to medium sized initiatives of high quality under defined timelines. 
• Proven ability to work and learn in a dynamic, challenging and continuous improvement focused environment that is constantly changing and evolving to meet the needs of the business community. 
• Excellent oral and written communications skills (English). 

What we offer you 

• Percentage in lieu of benefits and vacation.
• Annual performance award up to 6%. 
• Defined benefitpension plan. 
• Employee discounts, wellness program, professional resources. 

 
What you can expect 

• This role will work in a hybrid environment with requirements to be onsite at a Canadian Blood Services location 40% of the time/2 days of the week. 
• You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.  
• Occasional travel may be expected to our office location in Ottawa – 1800 Alta Vista Dr, or to other Canadian Blood Services locations within Canada. 

Application Close: 18/09/2024

WHAT YOU NEED TO KNOW

• Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.       
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.  
• Driver’s License Requirement:  A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated  
• Immunization Policy: OPH has an immunization policy requiring all employees to report their COVID-19 and Influenza vaccination status annually
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

We are seeking candidates that either have a Top Secret Clearance or can obtain a Top Secret clearance.

We value diversity and inclusion and encourage all qualified people to apply.

Must also hold a valid Ontario Security Guard license or can obtain one.

It must be noted this process includes your ability to provide proof of documentation of 10 years of Canadian residency, employment, education and more.

MANDATORY REQUIREMENTS:

• Must be a Canadian Citizen.
• 10 years (required minimum) of verifiable recent history within Canada.
• Personal Security interview by Government Security Officials.
• Please note that process will be very invasive, and you will be asked to honestly disclose (securely) detailed personal information to Government Security Officials.
• Potential interviews of neighbors, colleagues and/or friends regarding your suitability for Top Secret clearance.
• Submitting to a Criminal Background check which includes fingerprints, polygraph testing psychological testing and credit check with a detailed financial disclosure of assets and debts.
•  

ABILITIES & SKILLS:

• Noting that ALL APPLICANTS will be required to work 12-hour night shifts upon commencing duties on site until operational requirements permit otherwise.
• Must be able to conduct both interior & exterior patrol duties during both day/ nights.
• Excellent customer service skills.
• Must be able to organize and prioritize to support an effective/efficient operation and accomplishment of stated goals.
• Must be able to take directives and work in a team environment.
• Must be able to work in a potentially stressful environment and be able to deal with emergencies.
• Must be able to use Excel, Word, Email, access control software etc.
• Previous service in the Canadian Forces, Police, Corrections or previous security experience is preferred, but not essential.
• A minimum of 2 years of experience is a related field is preferred.
• French is an asset/ and while preferred, is not a requirement.

WHAT WE OFFER:

• A full benefits package for (after 3 months).
• Pension plan; paid sick days (after first 12 months) and free uniforms.
• Free pre-employment training to obtain Security License. Paid on the job training for successful candidates. You must also advise us if you have any current applications to municipal police agencies or government positions such as CBSA, CSC and RCMP etc. 

The posting will remain open until filled.

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

Application Close: 05/12/2024

WHAT YOU NEED TO KNOW

• Language Requirement: English oral, reading, writing       
• Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.
• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Position purpose:

Reporting to the Senior Manager, IT Infrastructure and Systems, provides guidance and advice to clients in order to align the technology solutions and the business objectives and requirements from a Workday reporting perspective. Work closely with various business units and stakeholders to fulfill their requirements by configuring, maintaining and developing Workday reports. Effective reporting plays a crucial role in decision-making and overall business success and contributes significantly to the university's growth and performance.

In this role, your responsibilities will include:

• Business Analysis: Lead the evaluation of the business and operational requirements of client requests, to recommend the procedures, implementation, development and improvements deemed necessary. Write business cases and communicate these between IT teams, managers and others involved in the process. 
• Business Requirements: Identify, design, and refine business process changes and transactions.  Develop a full understanding of business requirements in order to translate them into technical specifications to facilitate the development of new systems and ensure development efforts meet the needs of clients.
• Testing: Design and execute business and end-user test scenarios and integration tests.  Ensure that the system meets the requirements in terms of functionality, performance, reliability, and security. Track, monitor and demonstrate completion of a requirement.
• Documentation: Prepare technical reports and instructional manuals in order to document systems development and to support users with the use of new systems after implementation.  Document application functionality as well as the individual transactions tested, keeping track of the different levels of errors; package service requests, problem logs, and systems enhancements into evolution releases for the business area.
• Technical Support and Services: Provide expertise to clients regarding the use of systems. Process various special requests from clients, including the upload or extraction of data and the management of specialized systems.

What you will bring:

• University Degree in Computer Science, Management Information Systems (MIS) or a related field or an equivalent combination of education and experience
• Minimum 3 years of experience supporting business units and their IT needs
• Knowledge of University’s business standards and processes
• Knowledge of computing principles with understanding of business processes and cycles
• Knowledge of Workday and Workday reporting for Human Resources would be considered an asset
• Knowledge of project management methods and practices
• Knowledge of University’s established IT strategies, policies and procedures and how to apply these to client requirements
• Analytical skills to convert business requirements into technical specifications
• Ability to communicate technical concepts in a non-technical manner
• Ability to proactively keep abreast of new emerging technologies
• Bilingualism - French and English (written and spoken)

Closing Date:

September 16, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Application Close: 31/10/2024

The Community and Social Services Department is committed to an equitable and inclusive hiring process and supports a workforce that reflects the diverse population of Ottawa. In addition to meeting the operation requirements of the position, valued assets include:  

• lived experience and identity as a member of Indigenous, Black and/or People of Colour communities and/or as a Person with Disabilities, or member of other equity groups
• experience working with diverse communities or groups historically facing the greatest systemic and structural barriers
• knowledge of social welfare systems, community demographics and the related social economic realities of diverse groups  
• demonstrated understanding of the value of diversity and inclusion in the workplace  
• ability to apply an equity and inclusion lens to customer service and to internal decision-making processes  
• the ability to communicate in a language other than French or English

WHAT YOU NEED TO KNOW

• Language Requirement: Various Language Requirements       
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.  
• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement. 
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Closing Date:

September 09, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Position Purpose:

Reporting to the Supervisor of Academic Administration, the incumbent coordinates frontline service and business processes by directly supervising academic office staff and serving as their main point of contact. Finds solutions to special requests and capitalizes on opportunities to review, develop, and implement processes based on industry best practices. Displays a positive, professional attitude to foster harmony and team spirit.

In this role, your responsibilities will include:

• Supervision: Supervises work performed by officers, sets priorities, provides advice with a view to meeting individual goals, develops individual and group training plans, motivates staff, and provides guidance and feedback. Shares knowledge about management tools to bolster employee engagement within the section in order to maximize productivity and minimize staff turnover.
• Needs evaluation and recommendations: Anticipates, analyzes and interprets student needs, determines policies and procedures to put in place, diagnoses and formulates recommendations to solve student problems and ensures that these recommendations are implemented. Solves complex problems and follows up as required.
• Project management: Plans and manages assigned projects. To this end, determines project scope and phases, monitors progress when relevant, makes adjustments throughout the process and ensures effective communication between stakeholders. Manages and monitors delivery of projects assigned to own team.
• Recruitment activities: Promotes the University of Ottawa and its programs and services at trade shows and recruitment events. Helps assign necessary recruitment resources in partnership with the supervisor, academic services.

What you will bring:

• In-depth knowledge of high school, college, undergraduate and graduate academic programs, with at least five years’ experience in an academic setting
• Knowledge of administration usually acquired through postsecondary studies and several years’ experience in a similar role 
• Experience in leading a team in a constantly changing environment
• Experience in providing customer service
• Experience in interpreting, communicating and implementing processes, policies, and procedures
• Experience in using Microsoft Office, Windows, the internet, student information systems, Talisma, and email
• Ability to deal with conflicting priorities and to meet strict deadlines in a fast-paced work environment
• Ability to concentrate in an open, dynamic environment in which several interruptions can occur at any time 
• Ability to manage multiple files with attention to detail
• Ability and willingness to take decisions that could affect students, employees or department members
• Demonstrated ability to show tact, diplomacy, discretion and good judgment 
• Knowledge of the University’s administrative structures and processes (an asset) 
• Experience in gathering and analyzing data and in writing administrative and statistical reports
• Experience in implementing strategies and activity plans for students
• Excellent communication skills to understand the needs of students and employees 
• Strong organizational skills 
• Strong analytical skills, excellent judgment and close attention to detail 
• Bilingualism – French and English (spoken and written)

Responsibilities

As a Sales Representative for PepsiCo Beverages Canada, you will be maximizing business growth through the acquisition of new customers and maintenance of existing customer in various channels. You are responsible for growing the business in your territory by creating on-going, positive relationships with your customers.

In this role you will help us get our famous brands to the people who love them across Canada. Here’s what you’ll be doing:

• Executing our sales plans through selling, merchandising, shelving and building exciting displays in a specifically assigned territory
• Engaging and onboarding new customers to PepsiCo products, services and promotions to enhance PepsiCo’s in-store presence
• Educating and exciting customers about our existing portfolio of beverages and upcoming innovations
• Developing assigned accounts to achieve sales, market share, product distribution, and customer service targets
• Identify selling opportunities to increase incremental displays and promotional programs in store
• Leveraging your knowledge of PepsiCo’s key financial measures to deliver sales and profit objectives
• Evaluating customer business needs and analyzing market trends to develop service solutions
• Providing an exceptional level of sales consultation, customer service, and innovative solutions
• Working closely with the delivery and merchandising departments to ensure top quality servicing of all Pepsi accounts

Qualifications

• Completion of post-secondary education is required
• Must possess a valid driver’s license and have access to a vehicle
• Must be able to perform the physical aspects of the job involved in display building and merchandising our products
• 1-2 years of customer service experience
• Food Service or Consumer Products experience preferred
• Demonstrated analytical and organizational skills
• Demonstrated strong interpersonal skills and strong presentation skills
• Demonstrated computer proficiency with Microsoft Suite

Additional skills you may have (not required, these are assets)

• 1-2 years of direct selling experience

What you can expect from us:

• A working environment that puts health and safety first
• Great people and culture – proudly bring your whole self to work!
• Future opportunities. We are one of Canada’s top 10 employers of youth. Ask us more in your interview!
• Commitment to Safety – outstanding in-house safety record
• Modern and clean work environment
• Industry leading diagnostic technology and tools
• Comprehensive technical and professional training & development