All jobs within 50 km around Gatineau

JOB SUMMARY

Facilities Maintenance & Support Branch delivers engineering programs and support services to the Infrastructure & Water Services Department, including developing the corporate Asset Management strategy for water and wastewater treatment plants, pumping stations, reservoirs and facilities, capital project management services (facility and network), lifecycle performance optimization, energy efficiency and energy management initiatives, and efficiency improvements for water, wastewater, stormwater and solid waste programs.

You are responsible for providing reliability engineering expertise in specific areas, such as Electrical/Instrumentation disciplines, relating to work involving either facilities or network assets.  You identify and resolve asset reliability risks that could adversely affect plant, facility, linear systems or equipment operations, including condition assessment, failure elimination, risk management and life cycle asset management. You also contribute to the continuous improvement of asset/equipment reliability through sourcing condition assessment and maintenance best practices, providing training, and recommending preventive, predictive and basic equipment care practices.  

Facilities may include:

• For drinking water and waste water: Treatment plants, pumping stations, tanks, structure and force mains assets
• For solid waste: Landfill site(s) or transfer station assets
• Programs focus on multidiscipline predictive, preventive and corrective maintenance support.

Networks may include:

• For drinking water and waste water: large diameter water mains, sanitary and storm sewers and collectors
• For surface water: storm ponds, open channel drainage systems
• Programs focus on condition assessment and maintenance program optimization provisions and system capacity management.

In addition, you: provide implementation management and coordination condition (predictive maintenance) assessment and maintenance support, and root cause analysis of equipment failures; and conduct needs analysis and assist in the development of annual and longer term rehabilitation programs for projects through the coordination of research data, compilation and analysis of information on existing infrastructure, and prioritization of rehabilitation needs.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Engineering or Applied Science in Electrical, Mechanical, Civil or Municipal Engineering (as required for specific facility or network work location) 

Minimum of 5 years of related, progressively responsible experience in a relevant municipal engineering environment applying the principles and practices of reliability engineering, including experience with Condition Based Monitoring programs, non-destructive testing and other predictive technologies, diagnosis/resolution of technically advanced problems and the management of external consultants

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Corporate, departmental and branch policies and procedures
• Federal, provincial and municipal legislation, and municipal engineering standards, pertaining to water quality, potable water, sanitary, wastewater, and storm water services
• Federal and provincial government legislation and regulatory requirements governing environmental issues and assessments, building/electrical/fire codes, and safety
• The City’s environmental services infrastructure and system components, including design, construction operations and performance
• General theory and principles of Infrastructure Asset Management approaches pertaining to equipment level of service and criticality, root cause analysis, maintenance management strategies, and use of applicable condition assessment and predictive maintenance practices (PdM’s)
• Electrical, Mechanical and Civil engineering  planning, design, construction/rehabilitation/maintenance related to the work 
• Infrastructure management systems, digital inventories and schematic mapping to determine data requirements, feasibility and architecture to manage the inventory
• Computerized Maintenance Management Software–SAP and Maximo and the integration of data information from SCADA Systems
• CADD, GIS and Microstation
• Principles of project management 
• Confined Space and working-at-heights requirements
• Research, surveying and data gathering and analysis techniques
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

For Mechanical work:

• Maintenance and operation of various mechanical equipment associated with drinking and waste water facilities
• TSSA Regulations & Codes including CSA B51, Boilers & Pressure Vessel Ontario Regulations 220/01 & TSSA Owner User Programs
• Welding & Brazing procedures, possible faults & material selection
• ASME Piping Codes B31.1, B31.3 & B31.5
• Failure Mechanisms of Storage Tanks & Piping Systems
• Testing, monitoring & repair programs such as Pressure Relief Valves, noise/thermographic/vibrational/Oil Analysis, Hose Inspection Program & Lifting Devices 
• TSSA Boilers and Pressure Vessels (BPV) Safety Program & the City of Ottawa Design Standards 
• Mechanical assembly diagrams

For Electrical work:

• Energy management issues to advise on energy savings and forecast energy needs
• High and low power distribution, generation, motor control and process, switchgear motor starters, instrumentation systems and related maintenance, installation, testing and repair procedures
• National and local electrical codes and standards
• Information systems techniques and practices
• Maintenance and operation of electrical, instrumentation, and SCADA systems
• Electrical and electronic wiring diagrams

For Civil (Facilities/Structural) disciplines:

• Failure mechanisms of concrete structures and structural steel tanks including API 650 designated tanks
• Failure mode analysis and remaining service life of concrete structures and knowledge of various repair methods
• Maintenance and operation of water distribution and wastewater systems
• Condition assessment theory, practices and technologies associated with water distribution and wastewater systems
• Repair, rehabilitation and replacement approaches and methodologies
• Various coating systems, membrane technology and expansion joint sealing technology
• Mechanical design to include pump base and pipe support design

COMPETENCIES, SKILLS AND ABILITIES

• Work independently, with minimal direction, and collaboratively with all staff as part of a team
• Able to identify and analyze complex engineering problems and manage multi-disciplinary assignments to develop realistic solutions problems involving design, resources, scheduling, technical and other difficulties
• Able to provide technical leadership to plan, lead, coordinate, implement and manage projects to completion, provide functional supervision to others, and to manage work quality, scheduling and completion 
• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, to manage a high volume of projects and to deal effectively with multiple demands, conflicting priorities, pressures and deadlines
• Able to manage contracted work, and foster good working relationships with external contractors in order to achieve Branch objectives 
• Possess computer literacy in applications such as MS Office Suite, ArcMap
• Able to perform data analysis, formulate recommendations, and create and maintain reports 
• Possess strong documentation, report writing and presentation skills
• Able to apply facilitation, negotiation and conflict management skills
• Demonstrate leadership and initiative
• Able to think analytically, and be attentive to accuracy and detail 
• Able to demonstrate sound judgement
• Flexible adaptable and resourceful
• Team oriented  
• Diplomatic, discreet and tactful when dealing with sensitive matters , and contentious issues and situations

JOB SUMMARY

The mandate of Long Term Care Services is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident’s expressed needs. The care provided in each Home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.

You are responsible for the delivery of quality, holistic, resident care through the administration and supervision of the Nursing Program and staff in a designated area, with an emphasis on resident safety and engagement.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Nursing (BScN)

Minimum of 1 to 2 years of related experience, preferably in a geriatric-gerontology or long term care setting

Post-basic preparation in gerontology is desirable

Membership in Registered Nurses Association of Ontario (RNAO) is desirable

Canadian Gerontological Certification from Canadian Nurses’ Association is desirable

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Scope and purpose of gerontological nursing and functions/activities related to the nursing process
• Age related changes
• Ethical dilemmas and considerations
• Management of common chronic problems
• Specific needs of the older person and of cognitively impaired older person:
• Basic physiological needs (nutrition, elimination, hygiene, skin integrity, sleep & rest, sensory perception)
• Dementia care
• Safety and security needs
• Challenging behaviours
• Basic psychosocial needs (self-esteem, actualization, advocacy, support network, relationships with families)
• Infection control guidelines for RN’s and RPN’s
• Nursing documentation standards including Resident Assessment Instrument RAI-MDS
• Principles of rehabilitation and activation in care of the older persons or adults requiring long term care
• Pharmacology and medication use
• Medication administration standards
• Nursing goals: promotion, prevention, maintenance, rehabilitation, palliation
• Transfer and positioning techniques of persons requiring long term care
• Basic knowledge of applicable legislation and regulations such as: Regulated Health Professions Act, Health Care Consent Act, Nursing Act, Mental Health Act, Professional Misconduct and Controlled Act, Professional standards, Code of Ethics
• Principles of verbal and non-verbal communication
• Labour relations and collective agreements.
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City's culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization. 

Review the Leadership Competencies. 

JOB SUMMARY

The mandate of Infrastructure Services is to implement city-building priorities – from planning and delivering infrastructure projects, to managing infrastructure assets and investments.

You manage total project delivery using in-house and/or external resources for major infrastructure construction and rehabilitation projects, including roadways, transitways, structures, sewers, water mains, pumping stations, treatment works, drainage works, lighting, solid waste/landfill sites, cycling facilities, traffic calming, transit improvements, streetscaping and related underground utilities.  

You are responsible for all phases of the project delivery, from project inception through consultant selection (where applicable), public consultation, pre-design, detailed design, approvals, tendering, and award, to construction. 

You monitor, track and report on project status, approve all project expenditures, arrange all project related testing, and handle commissioning/turnover to operating branches. Assignments involve major or multiple projects that are highly complex, of multi-million dollar value, frequently having numerous stakeholders and may require extensive public consultation and environmental assessment and may extend over multiple years. 

You also: participate in project identification, prioritization and planning; organize the conduct of environmental impact assessment and other studies and all stages of the project lifecycle; contribute to the review/development of department engineering standards; and carry out other duties as assigned.

EDUCATION AND EXPERIENCE

Completion of 4 year degree in Engineering or Applied Science

Minimum of 8 years of professional experience in the planning, design and construction of municipal infrastructure, including a minimum of 5 years of project management experience

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Engineering planning, design, operations and construction/rehabilitation of municipal structures, infrastructure and utilities 
• Related federal, provincial and engineering legislation, regulations, standards, codes and by-laws pertaining to environmental impact assessment, building, fire, health and safety, construction process 
• Processes for conducting and analysing environmental impact assessments
• Principles of project management, including cost containment/control and reporting
• Process for developing Request for Qualifications & Requests for Proposals, including acceptance, review and selection of consulting engineers
• Processes for tendering and contracting work
• Computer applications in an engineering environment pertaining to municipal design, project management, spreadsheet, word processing, e-mail and use of the Intra-Internets
• Protocols for responding to senior management/councillor inquiries, conducting public consultation and preparing reports, briefing notes, other communiqués
• Must possess the training, experience and knowledge to organize the work and its performance
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and city policies and procedures 

COMPETENCIES, SKILLS AND ABILITIES

• Manage concurrent complex, multi-million dollar and often highly sensitive projects and bring the projects to completion according to schedule and within budget
• Manage activities of technical staff, consultants, contractors, and co-ordinate activities with other levels of governments and external agencies/utilities
• Prepare formal RFQ’s and RFP’s; review, analyze and recommend acceptance of proposals from consulting engineering firms
• Communicate effectively orally and in writing to internal councillor inquiries and inquiries/complaints from the general public and to present technical material in formats conducive to various audiences
• Identify and recommend the solutions to health and safety issues and problems to ensure the safety of employees and contractors and to mitigate loss/project downtime
• Conflict management, influence, resolution and negotiation skills
• Thorough, self-motivated and reliable
• Organized and attentive to detail
• Exhibit tact, discretion and sound judgment
• Able to deal with contentious issues and situations
• Analytical
• Effective interpersonal and presentation skills
• Team player
• Leadership, initiative, motivation and creativity
• Flexible and able to deal with elected officials, representatives from all levels of government, the public, consultants/contractorsAble to multi-task and prioritize

JOB SUMMARY

As an integral member of the Ottawa Fire Services’ (OFS) emergency response team, Firefighters provide emergency response services in order to protect the lives, property and environment for the citizens of and visitors to the City of Ottawa.
Immediately, responds and performs all emergency scene duties, such as, but not limited to: firefighting, forcible entry, search and rescue, emergency medical aid and CPR, vehicle extrication, technical rescue operations, hazardous materials operations, and securing the emergency scene for the safety of the public and members of OFS.
Functions/operates under a command structure as an effective and supportive team member at all emergencies from small scale incidents to large scale disasters. Operates at height, in confined spaces, and in uncontrolled environments, including those that are immediately dangerous to life and health (IDLH).
Drives/operates any apparatus/vehicles in accordance with policy and Highway Traffic Act (HTA) and operates and uses all Ottawa Fire Services equipment, such as pumps, hoses, ground ladders, aerial apparatus platforms & ladders, generators, vehicle and equipment extrication tools, etc. Completes in-station duties and tasks, including: cleaning, inspections, testing & documentation of all inventory and equipment used, returns all equipment used to a state of readiness, as well as, regular maintenance of City of Ottawa property and grounds.
On a daily basis, cleans, inspects, maintains and performs safety checks on equipment and apparatus while maintaining a clean and orderly fire station. Completes all required training and retraining as assigned within the allotted timeframe. Participates in Pre-Incident Planning in order to be familiar with the immediate response area risks as well as new or unique building challenges, transportation route familiarity and obstacles such as those routes that are under construction. Educates the public about fire prevention and fire safety practices by participating in Public Education, and Fire Prevention activities as well as conducting Community Fire Safety programs, as required.

EDUCATION AND EXPERIENCE

Successful completion of the Ontario Secondary School Diploma OSSD (Grade 12) or academic equivalent diploma.
Previous fire service or related sectors work experience would be an asset.
Skills and abilities acquired though related work such as trades, other emergency services, relevant training and educational programs would also be considered an asset.
 

CERTIFICATIONS AND LICENCES
Successful completion of National Fire Protection Association (NFPA) 1001 Level 1 & 2 and NFPA 1072 or 472 Operations level (proof of IFSAC or Pro Board seal). A Letter of Compliance with NFPA Standards from the Ontario Fire Marshal's Office (Grandfathering) will be accepted in lieu of Seals (documents required).
Successful completion of the Ontario Fire Administration Inc. (OFAI) Stage One Firefighter Aptitude and Character Test (as verified by possession of a current and valid Candidate Testing Services CTS Certificate (document required).
Possession of a current and valid (document/s required)

• Red Cross First Responder BLS certificate; or,
• Red Cross Emergency Medical Responder BLS certificate; or,
• St. John Ambulance Medical First Responder BLS certificate; or,
• St. John Ambulance Advanced Medical First Responder BLS certificate
• A current OFS Volunteer Firefighter.

Possess a valid Ontario Class “D” license with a “Z” air brake endorsement with no more than three (3) demerit points accumulated, or provincial and/or territorial equivalent (document required).

KNOWLEDGE, COMPETENCIES & SKILLS

• Must understand and follow the Chain of Command at all times. 
• Must be fit and able to handle the sustained, intense physical, emotional, and mental effort required to perform duties of this position. 
• Willingness and ability to work in extremely challenging, adverse, and dangerous conditions and situations. 
• Ability to work effectively under stressful conditions. 
• Problem solving/analytical skills. 
• Mechanical aptitude and skills to operate and troubleshoot equipment and assess emergency situations.
• Customer service skills to assist all members of the public, Ottawa Fire Services staff and all other levels of City personnel. 
• Ability to effectively prioritize tasks/demands as appropriate.
• Ability to work within a team environment and positively interact within a diverse work environment. 
• Take initiative and able to work independently with minimum supervision. 
• Oral and written communication skills. 
• Computer and technology skills for report completion and development, training, as well as technology use during emergencies.
• Commitment to volunteerism and community involvement as demonstrated by experience volunteering in social/civil/community events and initiatives, non-profit organizations, counselling, crisis intervention. 
• Commitment to personal and professional development and in continuing training and education through ongoing learning. 
• Training and Experience operating heavy vehicles; (E.g., trucks, tractor trailers, buses.) 
• Maintains a high standard of professionalism, integrity, reliability, and credibility.
• Properly wears & uses issued uniform(s), supplied personal protective equipment and safety systems, including Self Contained Breathing Apparatus, when necessary or directed.
• Must be able to work on a 24-hour shift schedule that involves working weekends and holidays, where you will work an assigned shift averaging 42 hours per week over a four-week period.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

JOB SUMMARY

Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Transit Special Constable Unit manages the Special Constable and Fare Enforcement Programs, Transit revenue loss and fare enforcement programs, property protection and law enforcement programs, the transit emergency response and preparedness programs, communications equipment/systems, processes and sectional records activities.
 

You are responsible for security and law enforcement duties involving passengers, employees, Transit Services facilities/vehicles/assets and the general public.
 

You execute the duties of a Sworn Special Constable/Peace Officer, agent and occupier of City of Ottawa Transit Services*, in accordance with:

• Federal/Provincial/Municipal laws
• Special Constable contract with the Ottawa Police Services Board
• Rules and regulations governing a Special Constable appointment (as amended from time to time)
• Corporate/Branch/Division policies and standards
• Corporate/Branch Code of Ethics, Core Values and Mission Statement, that is consistent and compatible with Ottawa Police Service policies and standards

*The Police Services Board grants an Officer’s Special Constable status for Ottawa, with an approval from the Minister of Community Safety and Correctional Services, in accordance with the Police Services Act, R.S.O. 1990. Special Constables are Peace Officers as defined in the Criminal Code of Canada.

EDUCATION AND EXPERIENCE

Completion of community college Police Foundations or Law and Security Certificate.
 

Minimum of 2 years of security experience in a transit environment.
 

Related experience in dealing with people and enforcement procedures may be considered as alternate relevant experience.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Good knowledge of security or law enforcement operations, as well as the duties of a Special Constable with Peace Officer authority, including the use/application of the Criminal Code of Canada, Controlled Drugs and Substances Act, Trespass to Property Act, Provincial Offences Act, Liquor Licence Act, Safe Streets Act, MFIPPA, as well as related Federal and Provincial Statutes, and Transit By-law
• City/Branch/Division policies and procedures affecting Transit operations including standard operating procedures and emergency standing orders
•  Court processes and procedures
• Investigative and evidence gathering techniques
• Crowd control and emergency response techniques
• Dispute resolution techniques
• Personal and physical security methods
• Electrical and computerized security equipment
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Work independently, with minimal supervision, and collaboratively with peers and managers as part of a team
• Capable of relating to transit customers, while working in a public environment, and of dealing with difficult or confrontational behaviors
• Possess leadership and negotiation skills
• Possess analytical and problem solving skills
• Possess demonstrated assertiveness and self-control
• Possess strong conflict/dispute/crisis resolution skills
• Able to exercise sound judgement and to make authoritative decisions where time may not permit soliciting advice from senior staff
• Possess computer literacy in MS Office Suite in a Windows environment, including use of Ozone and the Internet
• Able to build and maintain relationships within the community, with stakeholders and other agencies
• Able to demonstrate sensitivity to the needs of all people and cultures
• Possess organizational and time management skills to deal effectively with multiple demands, conflicting priorities, and deadlines
• Possess excellent interpersonal, communication, and report writing skills
• Possess neat and legible handwriting
• Possess effective public relations and public speaking skills
• Able to use portable corporate communications technologies, such as 2-way radio, etc.
• Able to drive a City vehicle
• Possess a work record of good attendance/job performance
• Be of good moral character and habits
• Able to be respectful, to relate to Transit customers, co-workers and the general public, and to work in a non-confrontational manner
• Possess cultural awareness, value diversity and be sensitive to others
• Able to display tact and diplomacy
• Able to deal with physical situations and physically control/restrain others when necessary
• Able to work outside in all weather conditions
• Able to be available for unplanned overtime, work a variety of scheduled shifts, including split shifts, weekends and evenings

JOB SUMMARY

Fleet Maintenance & Technical Services is responsible for: scheduled, unscheduled and emergency service; seasonal overhauls; vehicle commissioning/decommissioning; vehicle inspections and certifications; warranty monitoring; shop and specialty tool maintenance/management; maintenance of small equipment and special equipment such as fire, ambulance, ice resurfacing, turf, etc.; repair performance analysis; and Technical Services including specifying, acquiring, leasing and disposing of Municipal Fleet Vehicles.

You are responsible for performing a wide range of duties expected of a Vehicle and Equipment Technician 2, including, but not limited to, the following: conducting diagnostic inspections, performing general mechanical overhaul and repair work, and performing scheduled preventive daily maintenance inspections and repairs on vehicle system and components including, but not limited to, steering, suspension, electrical, ignition, fuel, emission control/exhaust and engine management, hydraulics, and vehicular climate control systems.  

You perform all maintenance and repairs to a wide variety of fleet vehicles systems and components including, but not limited to, vehicles powered by gas, diesel, propane or natural gas, tractors, graders, loaders, dozers, cranes, mowers, heavy vehicles (i.e. garbage trucks, zambonis, ice resurfacing equipment, etc.), and automotive associated equipment including, but not limited to, boilers and compressors.

EDUCATION AND EXPERIENCE

Completion of Truck and Coach Technician 310T apprenticeship program of 6720 hours

Minimum of 2 years of experience within a Municipal Fleet or similar truck and coach environment

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City policies and procedures affecting shop operations
• Considerable knowledge of the vehicle systems and the standard practices, safety issues, materials, tools, equipment and supplies to carry out maintenance operation
• Manual and electronic diagnostic equipment 
• Personal computers with ability to use the Fleet Management Information System
• Code of Conduct rules and policy
• Collective agreement
• Material Safety Data Sheets
• Safe work practices of the trade including working at heights and the lifting of heavy objects
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Work independently with minimal direction, and collaboratively with peers and managers as part of a maintenance repair team 
• Ability to read, understand and interpret blueprints, wiring diagrams, service manuals, schematics, drawings, work orders and any other documents used in the maintenance operation
• Ability make estimates of materials and time required to perform the work 
• Ability to proceed effectively with emergency work including on the road work with limited resources to provide maximum results and timelines
• Skill in the use of jacks, hoists, overhead cranes, lift trucks and mobile lifting devices
• Skill in the use of high-pressure gas and electric welding equipment (Mig. Arc. Bronze, steel, aluminum) to effect repairs as authorised under the technician license
• Possess analytical skills and be detail oriented
• Good manual dexterity and ability to work to close tolerances 
• Able to communicate effectively, both orally and in writing, with management, manufacturers and engineers to provide for problem solving and suggest corrections to problems found on specialized vehicles and equipment
• Ability to provide training and explain instructions and guidelines to others effectively
• Able to efficiently use, operate and maintain tools, precision measuring instrument, state-of-the-art automotive diagnostic and test equipment to diagnose mechanical, electrical and hydraulic malfunctions
• Possess a work record of good attendance and job performance 
• Possess sound judgement 
• Use initiative to meet deadlines
• Flexible, adaptable and able to accept constructive criticism
• Physically fit with stamina to perform the duties of the trade (which may include working in a standing position for long time)
• Able to work in uncomfortable or confined positions on occasion
• Able to lift and carry heavy parts and equipment safely
• Able to tolerate exposure to moderate amounts of noise, dust, grit, oil/grease, fumes, solvents, paints, lacquers, hot/sharp metals and surface finishing products
• Provide own hand and air tools relating to the trade (SAE & Metric as required) according to provisions of the collective agreement 
• Able to work a variety of scheduled shifts, including week-ends, on-call, evening and nights, as per the collective agreement
   

JOB SUMMARY

The mandate of Facility Operations is to operate and maintain all City facilities and City-managed buildings, which represents approximately 900 buildings and includes police, fire, libraries, child care, paramedic posts, recreation, culture, public works, City Hall and other administrative buildings, long-term care facilities, and facility outdoor property. The Facility Operations units deliver facility management and maintenance services within assigned geographic and/or specialty areas.

You are responsible for performing duties associated with the operation and maintenance of all City facilities including but not limited to; minor maintenance and carpentry tasks, painting, grounds maintenance, snow removal, basic repair duties for facilities equipment and general housekeeping tasks while maintaining a high standard of cleanliness and customer service. You may be responsible to work rotational shifts including days, evenings and weekends. 

EDUCATION AND EXPERIENCE

Completion of Grade 10

Up to one month of related experience

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• General facility cleanliness and safe work practices
• Cleaning chemicals and disinfectants and safe application/procedures
• Effective cleaning techniques
• WHMIS
• Customer Service principles
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Able to communicate effectively with the general public and staff
• Able to work effectively in a team environment
• Good interpersonal and customer service skills
• Polite and punctual
• Possess the physical capability to perform the ongoing duties of the position
• Prepared to work flexible hours including evenings and weekends
• Presentable to the public

JOB SUMMARY

The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of seven Client Services Centres and three Provincial Offences offices, which offer a variety of services such as pet registrations, marriage ceremonies, payment intake, parking permits and provincial court services to name a few. Counter Services staff process over 250,000 transactions and handle over $190 million in revenue per year for the City. 

You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a ServiceOttawa Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by in-person and including electronic/web, email and phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where required. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.

You are also responsible for determining the course of action for parking ticket resolution in accordance with the First Attendance Facility policy/procedures, and service standards set within the Branch.  

EDUCATION AND EXPERIENCE

Completion of Grade 12

Post-secondary education and/or training related to Customer Service is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations 

KNOWLEDGE

• Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints
• Computer literacy in MS Office Suite, internet/intranet and job specific programs such as ICON, IP360, Dynamics, Liberty Recording System, LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, H2O, ACTIVENet, PRESTO, SAP, VSTATS, etc.
• Knowledge of provincial legislation & regulations, corporate policies & procedures along with the ability to apply and interpret these provisions
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
• Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
• Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
• Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
• Organize, multi-task and prioritize work
• Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
• Work independently and in a team setting
• Possess an excellent attendance record 
• Punctual, reliable and dependable
• Flexible and adaptable to deal with varying situations
• Strong listening/comprehension skills
• Strong organizational skills