744 Jobs Found
Administrative assistant Full-time Job
MindRight Counselling & Consulting Inc
Administrative Jobs RichmondJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience although having experience is an asset
Security and safety: Bondable
Physical Requirements:
- The candidates should excel in a fast-paced work environment
Other Requirements:
- The candidates should possess the ability to multitask efficiently and be organized in managing multiple tasks
- The candidates should be team players, able to collaborate effectively with others
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to train other workers, record and prepare minutes of meetings, seminars, and conferences, and schedule and confirm appointments
- The candidates should be able to answer telephone and relay telephone calls and messages, answer electronic inquiries, and order office supplies and maintain inventory
- The candidates should be able to arrange travel, related itineraries, and make reservations, greet people and direct them to contacts or service areas, and type and proofread correspondence, forms, and other documents
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
[email protected]
Administrative assistant
MindRight Counselling & Consulting Inc
Richmond - 37.07kmAdministrative Jobs Full-time
27.50
Learn More
Delivery driver Full-time Job
DUMONDE SERVICES MANAGEMENT INC.
Transportation & Logistics VancouverJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have experience of 1 to less than 2 years’
Security and safety: Driving record check (abstract)
Physical Requirements:
The candidates should be able to work in a fast-paced environment, and be physically demanding
- The candidates should be able to work with attention to detail
- The candidates should be able to work in tight deadlines
- The candidates should be able to handle weight Up to 45 kg (100 lbs)
- The candidates should be able to handle heavy loads
Candidate Status:
- Canadian citizen and permanent or temporary foreign workers of Canada are eligible for this position.
- International Candidates who don’t have a valid Canadian work permit also can apply
Responsibilities:
- The candidates should be able to operate and drive automobiles, vans and light trucks to pick up and deliver various items and products
- The candidates should be able to receive and relay information to central dispatch, transport and handle dangerous goods
- The candidates should be able to assemble, install and set-up merchandise/products, load and unload goods
- The candidates should be able to use maps and other trip planning aids
- The candidates should be able to record trip information such as vehicle mileage, fuel costs and any problems
- The candidates should be able to perform pre-trip, en route and post-trip inspection and oversee all aspects of vehicle
- The candidates should be able to keep a record of items received and delivered, provide customer service, follow directions and read map
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.
By email
[email protected]
Delivery driver
DUMONDE SERVICES MANAGEMENT INC.
Vancouver - 32.82kmTransportation & Logistics Full-time
18 - 25
Learn More
Labourer, fruit farming | LMIA Approved Full-time Job
General Category RichmondJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language.
Education: Candidates don’t need standard educational qualifications such as a high school, bachelor’s degree, a certificate, or a diploma.
Experience: Candidates don’t need experience although having experience is an asset
Location: Canyon, BC
Shifts: Day, Evening, Weekend, Early Morning, Morning
Work Setting: Room and board provided, Rural area, Various locations
Work site environment: Fruit and vegetable combination farming, Outdoors, At heights, Odours, Hot
Physical Requirements:
- The candidate should be able to work in a fast-paced environment and pay attention to detail.
- The candidate should be required to handle heavy loads.
- The candidate should be physically demanding.
- The candidate should be required to perform repetitive tasks on frequent basis.
- The candidate should be willing to work in bending, crouching, kneeling, sitting, standing, walking position for extended periods of time.
Responsibilities:
- The candidate should be able to perform tasks such as Hand Harvesting Vegetables, Hoeing crops, Weeding and Harvest Crops
- The candidate should be able to plant, cultivate and irrigate crops also examine produce for quality and prepare for market
Benefits:
- The employees get health benefits such as Dental plan, Health care plan,
- The employees get long term benefits such as Group insurance benefits, Life insurance, Other benefits
- The employees get other benefits such as On-site amenities, On-site housing options
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.
By Email:
[email protected]
Be prepared for the screening questions:
- Are you currently legally able to work in Canada?
Labourer, fruit farming | LMIA Approved
Faraman Farm
Richmond - 37.07kmGeneral Category Full-time
16.05
Learn More
Food counter attendant Full-time Job
Tourism & Restaurants GibsonsJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates don’t need experience although having experience is an asset
Physical Requirements:
- The candidates should be able to work in a fast-paced environment, handle physically demanding tasks, and perform repetitive tasks
- The candidates should be able to stand for extended periods, work under pressure
Other Requirements:
- The candidates should have efficient interpersonal skills, be client focus, reliable, and be a team player
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to replenish condiments and other supplies at tables and serving areas, keep records of the quantities of food used, and package take-out food
- The candidates should be able to portion and wrap foods, prepare, heat, and finish simple food items, and serve customers at counters or buffet tables
- The candidates should be able to stock refrigerators and salad bars, take customers’ orders, and use manual and electrical appliances to clean, peel, slice, and trim foodstuffs
- The candidates should be able to receive, unpack, and store supplies in refrigerators, freezers, cupboards, and other storage areas, and remove kitchen garbage and trash
Benefits:
- The candidates will get free parking available
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
[email protected]
Food counter attendant
Zora Foods Ltd.
GibsonsTourism & Restaurants Full-time
18 - 19
Learn More
Administrative Assistant Full-time Job
Administrative Jobs VancouverJob Details
What is the opportunity?
RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that enables success at every level and equips us to help our clients achieve their financial goals.
The RBC Dominion Securities branch located in downtown Vancouver is looking for an Administrative Assistant to provide administrative support to a successful Portfolio Management/advisory Team. The successful candidate should have administrative experience, exceptional communication skills, and have a focus on providing outstanding client service.
*This is a 12 month contract maternity leave coverage with the possibility of extension*
What will you do?
- Prepare account opening documentation
- Follow up on documentation with clients or back office as required
- Follow up on client trades to ensure proper settlement and delivery
- Maintain current knowledge of client accounts by reviewing daily activity online and on an applicable reports
- Maintain all pending plan transfers to ensure proper settlement and delivery
- Schedule portfolio reviews
- Prepare client review materials, correspondence and reports
- Utilize contact management system for daily task management and client record-keeping
- Assist in filing and preparing mailings such as seminars, newsletters and information packages.
- Conduct various administrative functions as required including the review of incoming mail and answering telephone calls.
What do you need to succeed?
Must-have
- Administrative experience
- Exceptional communication skills
- High attention to detail
- Ability to work under pressure meeting strict deadlines
- Experience using Microsoft Office
- Exceptional organizational skills
Nice-to-have
- Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) is an asset
- Financial industry knowledge
- Minimum 1-2 years Investment Industry experience
- Proficiency in Excel
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
The expected base salary range for this particular position is $37,500 - $45,000 depending on your experience, skills, and registration status, market conditions and business needs.
You have the potential to earn considerably more through RBC’s robust discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.
RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
- Drives RBC’s high-performance culture
- Enables collective achievement of our strategic goals
- Generates sustainable shareholder returns and above market shareholder value
Job Skills
Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software
Additional Job Details
Address:
745 THURLOW ST:VANCOUVER
City:
VANCOUVER
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
Wealth Management
Job Type:
Contract (Fixed Term)
Pay Type:
Salaried
Posted Date:
2024-07-19
Application Deadline:
2024-08-10
Administrative Assistant
Royal Bank Of Canada
Vancouver - 32.82kmAdministrative Jobs Full-time
Learn More
Software Development Engineer Full-time Job
IT & Telecoms VancouverJob Details
As a Software Development Engineer with Amazon MQ, you will be responsible for designing, developing, testing, and deploying distributed open-source message broker systems and large-scale solutions for our world-wide customer base. In this, you will collaborate closely with cross-functional peers and open source project maintainers to influence our overall strategy and define the team’s roadmap. You will drive the system architecture, spearhead best practices that enable a quality product, and help coach and develop junior engineers. A successful candidate will have an established background in engineering large scale software systems, a strong technical ability, great communication skills, and a motivation to achieve results in a fast-paced environment.
About the team
Inclusive Team Culture:
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Mentorship & Career Growth:
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
BASIC QUALIFICATIONS
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
PREFERRED QUALIFICATIONS
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.
The base salary for this position ranges from $114,800/year up to $191,800/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.
Software Development Engineer
Amazon
Vancouver - 32.82kmIT & Telecoms Full-time
114,800 - 191,800
Learn More
Dock Worker Full-time Job
Maintenance & Repair BurnabyJob Details
Available Shifts: Monday to Friday 11:00pm -7:30am
The Dock Worker role is critical to customer service and key to ensuring that customer requirements are being met. The Dock Worker / Forklift Operator is responsible for ensuring proper, safe and timely handling of inbound and outbound freight. The Dock Worker ensures they maintain a clean work environment with a focus on protecting the customer’s freight from damage through proper handling techniques. Key skills to this position are time management, organization and the ability to work autonomously.
How You’ll Help:
- Moving and handling large and cumbersome freight in a dock environment (50-75 lbs)
- Operating a Forklift in congested areas
- Ensuring compliance with TDG, WHMIS, Company policies and/or procedures and customer specific requirements
- Utilizing proper handling techniques to ensure the customer’s freight is protected from damage
- Other related duties as may be required.
- Ensure all inbound and outbound Freight is accurately and efficiently received and shipped daily in accordance with company procedures.
- Organize and direct inbound and outbound freight to city and line haul trailers
- Assisting with administrative duties related to shipments.
Your Skills & Experience:
- Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
- Forklift certified
- Trained in the Transportation of Dangerous Goods
- WHMIS certified
- Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
- Ability to lift up to 75 lbs
- Self-motivated and results focused
- Safety-minded
- Demonstrated customer relationship skills
- Strong conflict resolution skills
- Able to work deadlines in high transactional environment
- Ability to champion business needs in a collaborative manner to colleagues
- English, other languages an asset
- Able to work with little supervision
Perks & Benefits:
- A company-matched pension plan
- Benefits and extended health care, including medical and dental
- Career growth opportunities
- Safety-focused workplace
This role includes physical labour (bending, crouching, etc.), loud machines, and operating a forklift in a busy area.
If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.
Dock Worker
Day & Ross Inc.
Burnaby - 43.07kmMaintenance & Repair Full-time
Learn More
Civil Engineer Full-time Job
Engineering VancouverJob Details
Main Purpose & Function
The Project Engineer represents the Engineering department applications land devellopment projects that fall under the Policy, Planning, and Rezoning section of the Development and Major Projects branch.
The position reports to the Section Head of Policy, Planning and Rezoning. The position works in a small team of staff made up of civil engineers, and support staff. The Project Engineer works with a number of branches in the department as well as interdepartmental staff, representing the department’s interests in development projects in the policy, rezoning and construction phases.
Specific Duties & Responsibilities
- Responsible for facilitating development in the rezoning application process and construction phases
- Negotiates directly with internal staff, developers, consultants and outside agencies to establish the City’s needs for developer related infrastructure improvements, focusing on the enquiry to rezoning enactment stages
- Implements and provides input on development conditions for enquiry and rezoning applications through coordinating the department’s review with feedback from various internal groups and preparing memos and reports for approval, including conflict resolution.
- Provides technical advice and resolves technical issues and conflicts with other departments, developers, architects, engineers, and contractors including organizing and attending meetings
- Responsible for instructing Legal Services and reviewing draft agreements to facilitate development, primarily for the purposes of securing development conditions for public works and rights-of-way
- Administers collection of letters of credit / security and cash payments for rezoning permits
- Support developing relevant department by-laws, policies and guidelines
- Fosters the relationship between the City and the development/construction industry, with a focus on minimizing impacts to residents, business owners and the public
- Chairs meetings between internal staff, developers, and consultants
- Makes presentations to Council, Committees of the Whole, and advisory committees to Council
- Manages the design, construction, and acceptance process for large-scale developer funded road works including financial account management
- Responds to public enquiries regarding development projects
- Other duties/responsibilities as assigned
Qualifications
Education and Experience:
- Bachelor’s degree in Civil Engineering with a Professional Engineer designation and a minimum of 4 years related experience involving a broad range of engineering, operational and administrative responsibilities, or equivalent combination of education and experience.
- Registration or eligibility for registration as a Professional Engineer in British Columbia. An experienced Engineer-In-Training will also be considered.
- Municipal Engineering experience would be an asset
Knowledge, Skills and Abilities:
- Extensive knowledge in the City’s land development process and relevant City by-laws
- Experience in engineering and project management including planning, detailed design, construction, and contract management of engineering projects.
- Demonstrates a clear understanding of the department’s role in the land development process
- Ability to effectively negotiate complex issues with developers in the best interest of the department, City, and taxpayers
- Ability to build relationships and influence others while respecting the sensitive and political challenges that impact decisions
- Ability to manage multiple projects and processes with competing schedules and resources
- Strong written and oral communication skills
Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite. At this time this position is eligible to be part of the Flexible Work Program.
Business Unit/Department: Engineering Services (1300)
Affiliation: Exempt
Employment Type: Temporary Full Time
Position Start Date: August, 2024
Position End Date: August, 2026
Salary Information: Pay Grade RNG-080: $97032 to $121294 per annum (PEng)/ Pay Grade RNG-060: $75410 to $94253 per annum (EIT)
Application Close: July 18, 2024
Civil Engineer
City Of Vancouver
Vancouver - 32.82kmEngineering Full-time
97,032 - 121,294
Learn More
Guest service representative hotel Full-time Job
Hospitality RichmondJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
Experience: Candidates should have experience of 1 to less than 2 years
Computer and technology knowledge: Word processing software, Central reservation system (CRS), Spreadsheet, and Internet
Location: 500 Osprey Ln, Tofino, BC V0R 2Z0, Canada
Shifts: Day, Evening, Weekend, Morning
Transportation information: Valid driver’s licence
Work setting: Hospitality industry, Staff accommodation available, Hotel, motel, and resort
Physical Requirements:
-
- The candidates should have a strong attention to detail and be able to thrive in a fast-paced environment
- The candidates should be comfortable standing for extended periods
Other Requirements:
- The candidates should demonstrate a strong client focus and exhibit dependability in their work
- The candidates should possess efficient interpersonal skills, have excellent oral communication abilities, and demonstrate excellent written communication skills
- The candidates should be flexible in their approach to tasks and responsibilities, exercise good judgment in decision-making, and be organized in their work habits
- The candidates should be reliable in meeting deadlines and commitments and be effective team players
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to register arriving guests and assign rooms, process group arrivals and departures, and take, cancel, and change room reservations
- The candidates should be able to provide information on hotel facilities and services, general information about points of interest in the area, and investigate and resolve complaints and claims
- The candidates should be able to exchange foreign currency, process guests’ departures, calculate charges, and receive payments, and balance cash and complete balance sheets, cash reports, and related forms
- The candidates should be able to maintain an inventory of vacancies, reservations, and room assignments, follow emergency and safety procedures, and perform clerical duties (i.e., faxing, filing, photocopying)
- The candidates should be able to answer telephone calls and relay messages, assist clients/guests with special needs, handle wake-up calls, and provide customer service
Benefits:
- The candidates will get dental plan, vision care benefits commission, gratuities, group insurance benefits, life insurance, registered retirement savings plan (RRSP), free parking available, travel insurance, and wellness program
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, Cover letter) through the below-mentioned details
By email
[email protected]
Be prepared for the screening questions. Include answering the following questions while applying:
- Are you currently legally able to work in Canada?
Guest service representative hotel
The Wickaninnish Inn Ltd
Richmond - 37.07kmHospitality Full-time
20
Learn More
Food counter attendant | LMIA Approved Full-time Job
Tourism & Restaurants RichmondJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience, training will be provided
Physical Requirements:
- The candidates should be able to work under pressure in a fast-paced environment, be physically demanding, and a repetitive tasker
- The candidates should be able to stand for extended periods
- The candidates should be able to handle heavy loads
Other Requirements:
- The candidate should be reliable and should have efficient interpersonal skills, and be able to work as a team player
Responsibilities:
- The candidates should be able to bring clean dishes, flatware and other items to serving areas and set tables, clear and clean tables, trays and chairs
- The candidates should be able to replenish condiments and other supplies at tables and serving areas, keep records of the quantities of food used
- The candidates should be able to package take-out food, portion and wrap foods, prepare, heat and finish simple food items
- The candidates should be able to serve customers at counters or buffet tables, stock refrigerators and salad bars, take customers’ orders, use manual and electrical appliances to clean, peel, slice and trim foodstuffs
- The candidates should be able to remove kitchen garbage and trash, sweep, mop, wash and polish floors
Benefits:
- The candidates will get dental plan, health care plan, and vision care benefits
- The candidates will get group insurance benefits and life insurance
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.
By email
[email protected]
By mail
2739 30th Street
Vernon, BC
V1T 5C6
By fax
250-275-6707
Food counter attendant | LMIA Approved
Golden Bear Developments Ltd.
Richmond - 37.07kmTourism & Restaurants Full-time
15.65
Learn More
Staffing Clerk Full-time Job
Administrative Jobs VancouverJob Details
Salary/Rate of pay: Grid 24 $30.54
Application deadline: Will remain open until filled
Application requirements:
- Your up-to-date resume.
- Job specific cover letter.
- We recommend you save a copy of the job posting for reference throughout the recruitment process.
Together, we can make all the difference in the lives of others.
Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.
If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.
We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.
About the role
Canadian Blood Services is looking for a temporary full-time Staffing Clerk to join our dynamic Donor Centre Team.
The Staffing Clerk is responsible for planning and preparing rotational work schedules to meet operational needs.
Formula for Success:
- Assesses and plans staffing requirements to meet operational needs and processes within the Supply Chain Department
- Prepares, maintains and posts work schedules
- Performs timekeeping
- Maintains records on relief staff such as names, addresses, phone numbers, email addresses, availability for work, suitable work area and hours worked
Desired Education and Skills:
- Grade 12 plus four years' recent related experience or an equivalent combination of education, training, and experience
- Ability to type 45 wpm
- Ability to communicate effectively both verbally and in writing
- Ability to deal with others effectively
- Physical ability to carry out the duties of the position
- Ability to organize work
- Ability to operate related equipment
What We Offer You:
- Premiums paid according to the collective agreement
- Defined Benefits Pension Plan
- Employee discounts, wellness program, and much more
What you can expect:
- Works: Monday to Friday. Hours are 06:60 to 14:30. Rest days: Saturday and Sunday
- Physical requirements for the role include the ability to lift weights up to 10 kg.
Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
Staffing Clerk
Canadian Blood Services
Vancouver - 32.82kmAdministrative Jobs Full-time
30.54
Learn More
Office Support Clerk Full-time Job
Administrative Jobs VancouverJob Details
Main Purpose & Function
Revenue Services is the consolidated service counter for routine, high volume transactions for the City Hall campus. This moderately complex clerical position is responsible for assisting the public in a professional manner by conducting such tasks as processing payments, clarifying/resolving billing issues, initiating adjustments to accounts, processing requests for specific forms or services, providing financial and account information and answering questions pertaining to legislation, bylaws or Division policies and/or procedures. The Customer Service Representative (CSR) is expected to develop expertise in a wide range of subjects including but not limited to: property taxes, Empty Homes Tax (EHT), utilities, bylaw fines, business license renewals, dog licenses, residential parking permits, security alarm permits, commercial decals and miscellaneous accounts receivables. Incumbents may oversee the work of a small group of employees performing routine tasks.
Specific Duties & Responsibilities
The CSR is expected to develop expertise on a number of subjects, not limited to: property taxes, EHT, utilities, bylaw fines, residential parking permits, business license renewals, dog licenses, commercial decals, security alarm permits, miscellaneous account receivables and others as new business is taken on by the department. Overall range of responsibilities may include, but is not limited to, the following:
- Provides prompt and accurate responses to inquiries, issues and complaints (in person, by phone or in writing) from the general public by obtaining the pertinent information from various sources, including other City departments. Facilitates the resolution of billing and collection issues and clarifies and conveys the same to the enquirer.
- Accepts and processes payments in accordance with established Division policies and procedures, makes change and issues receipts. For mailed payments, use complex remittance processing hardware and software to scan, image and apply payments in bulk to accounts. Prepare cheque payments for deposit to bank.
- Compiles, checks, matches, researches and verifies source documents with payments in order to record, process, balance and reconcile transactions or reports in accordance with established divisional guidelines, policies and procedures
- Distributes additional reference materials or forms to customers as required with the use of multiple computer applications (Tempest, Amanda, Posse, Quickweb) or online services. Adheres to strict confidentiality standards when preparing or distributing sensitive documents or information.
- Understands detailed financial information, legislation, bylaws, policies and procedures and interprets the same to customers
- Reviews, accepts and processes complex applications
- Investigates payment and correspondence issues and escalates unresolved issues to the appropriate staff or departments
- Prepares supporting documentation for account adjustments based on advises and communications with customers and provides the general public guidance on online payment and application procedures
- Maintains performance standards and statistics
- Occasionally assists in contacting customers to make arrangements for payment
- Performs a variety of clerical tasks for senior Division staff
- May assist in the training of staff and provide direction to Office Support Clerk II’s engaged in a variety of routine office duties
- Completes special projects assigned by the supervisor
- Other duties/responsibilities as assigned
Qualifications
Education and Experience:
- Completion of Grade 12, supplemented by some accounting/business courses or an equivalent combination of training and experience.
Knowledge, Skills and Abilities:
- At least two years of customer service and cash handling experience required.
- Good working knowledge of office procedures, practices and equipment.
- Strong communication skills, excellent interpersonal skills to deal effectively with external and internal customers; able to retain composure in encounters with upset or hostile customers and be able to escalate as required;
- Able to understand financial information and interpret the same to customers; able to listen effectively and empathize with customers and be able to provide them with accurate and thorough information that satisfies their queries;
- Able to understand legislation, regulations and bylaws and convey the same to customers; demonstrated willingness to learn complex subject matter and quickly recall essential information;
- Proficiency with computers and programs such as MS Office (Outlook, Excel, Word); high processing/data entry speed; minimum keyboarding skill of 40wpm;
- Basic business arithmetic; accurate and attentive to detail; investigative aptitude; problem solving abilities.
- Able to work within established guidelines with little direct supervision;
- Must be willing to work at a computer terminal for extended periods of time.
Business Unit/Department: Finance, Risk & Supply Chain Management (1150)
Affiliation: CUPE 15 Non Pks
Employment Type: Temporary Full Time
Position Start Date: July 2024
Position End Date: August, 2024
Salary Information: Pay Grade GR-015: $29.2 to $34.3 per hour
Number of Vacancies: 2
Office Support Clerk
City Of Vancouver
Vancouver - 32.82kmAdministrative Jobs Full-time
29.20 - 34.30
Learn More