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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Overview

CIBC’s Wood Gundy team is the full-service brokerage division of CIBC serving our high net worth clientele. As a Branch Assistant, you will provide ongoing support to the Branch Manager and their team through managing the reception area of the Wood Gundy Branch and provide excellent customer service to clients. You will also ensure the efficiency of the operations of the branch through a wide range of administrative activities.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time Monday through Friday.

The salary range for this role is $47,420.00 - 59,740.00 CAD Annual.

How You'll Succeed

• Client Engagement - Connect on a personal level to make every interaction meaningful. Enhance relationships by collaborating with your team and providing administrative support to ensure client needs are met. Respond to requests by answering questions and providing an exceptional experience.

• Relationship Building - Heighten CIBC brand awareness in your community by attending local events and participating in marketing and outreach activities. Grow your network to create lasting connections that will generate future opportunities. Work closely with your team to connect clients with the right opportunities.

• Innovation - Make an impact by assisting in problem solving and finding solution and often going above and beyond in assisting to find a resolution.

• Administrative Support - Maintaining compliance standards in client dealings/client files. Conduct administrative activities and engage in administrative processes associated with branch management.

Who You Are

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

• You have a degree/diploma in Business; CSC is an asset

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Vancouver-1055 Dunsmuir-2500

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Activity Coordination, Interpersonal Communication, Multitasking, Office Administration, Organizational Efficiency, Personal Initiative

Overview

Overview

Overview

Overview

Overview

The West Health & Safety Business Partner is the strategic partner supporting Wolseley Canada’s Western region, leading the execution, support and strategic partnership of Wolseley’s health and safety program, reporting into the corporate Environment, Health & Safety team. The West Region Health & Safety Business Partner leverages strong health and safety knowledge, problem solving and communication skills to provide advice and guidance to leaders and staff on a broad set of safety related matters. As a Health & Safety leader this position assists other leaders at all levels in the organization with health and safety planning, program and activity implementation, policy interpretation and execution, safety performance, and training. As an expert in health and safety, this position will be required to participate in strategic support visits to locations across Canada.

What’s in it for you?

• Regular business hours Monday to Friday
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• Adopting the principles of continuous improvement, provide leadership, direction, and integration of the Environment, Health & Safety (EHS) management system to establish and maintain a strong safety culture.
• Actively promote a healthy workplace that is free from workplace violence and harassment.
• Work collaboratively with the Environment, Health and Safety team and with business partners, to drive an improvement in injury frequency.
• Monitor trends in leading and lagging indicators, reporting, and communicating performance to business leaders.
• Educate, consult with and influence management regarding unique safety requirements impacting their decisions, business unit operations, systems, and procedures.
• Work directly with various levels of leadership to implement and maintain the EHS program.
• Monitor, review and report health and safety performance indicators/measures
• Evaluate, analyze, and provide suggestions for the improvement and enhancement of work processes, equipment, productivity, and cost containment.
• Partner with stakeholders regarding incident investigations, ensuring accurate root cause analysis, identification of corrective action(s), and ensuring desired follow-ups are achieved.
• Partner with stakeholders regarding workplace violence and harassment investigations, using investigation techniques to determine facts and complete reports based on findings.
• Support the return-to-work program.
• Support the Environment, Health and Safety audit process (identify safety hazards, non-compliance, provide recommendations/programs to mitigate gaps in compliance, etc.)
• Ensure integration of health and safety measures into all new processes, equipment, and contract work.
• Provide in depth guidance and support to managers to meet their accountabilities for the safety and health of their associates, customers, and the environment.
• Act as a liaison between operations and regulatory bodies.
• Develop best practice guidelines to enable proactive management of risk for the organization and supports the Internal Responsibility System.
• Provide advice and consulting support to Managers and employees on HSE related matters to support continuous improvement.
• Partner with Managers to diagnose HSE related issues and recommend solutions that drive desired change.
• Contribute to the development and testing of emergency plans to support the region.
• Develop and support processes that encourage employee participation in safety, leadership engagement and positive recognition to foster safe and healthy working environments.
• Work with various stakeholders to contribute as a subject matter expert in relevant projects to advance business objectives and reduce harm to people, environment, and assets.
• In partnership with the Learning and Development team, support the implementation of required Health and Safety training for managers, employees, and contractors, including the maintenance of company and regulatory records and files.
• Other related duties and responsibilities as required or assigned.

What you will bring:

• Bachelor’s degree in Health & Safety, Science, Business, or related field
• 5-7 years of progressive Health & Safety experience
• Ability to travel 20-40%
• Completion of or working toward the CRSP designation.
• In-depth knowledge of Canadian OHS legislation
• Experience with complex, matrix environment preferably global
• Working experience and knowledge of Workday and associated business processes
• Advanced skill level in MS Office applications (Word, Excel, Power Point) required
• Excellent Customer Service, interpersonal and leadership skills
• Effective analytical and problem-solving skills
• Excellent communication skills both oral and written
• Excellent influencing skills and ability to manage conflict
• Knowledge of current trends and issues in Health & Safety and how to apply them in the business
• Experience in building, managing and maintaining employee and manager relationships
• Experience contributing to and/or leading various Health & Safety strategic initiatives
• Proven ability to manage conflict
• Able to maintain confidentiality and conduct work within appropriate privacy standards
• Able to maintain a professional attitude
• Able to handle stressful situations
• Ability to offer sensible judgment, recommendations, opinions and suggestions based on sound health & safety knowledge.
• Ability to interact and communicate with individuals at all levels of the organization.
• Highly organized in prioritizing work, multi-tasking, and consistently meeting deadlines within a fast-paced work environment.
• Extreme attention to detail.
• Must be a self-starter with the ability to work in a collaborative team-based environment.
• Fluency in both oral and written French and English languages an asset.

Salary Range: $80,000 - $100,000 (depending on experience)

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications. 

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Classification: HEU 180
Salary/Rate of pay: Grid 24 $30.54

Location:  

Vancouver, British Columbia, CA, V6H 2N9

Application deadline: Will remain open until filled 
Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

The Staffing Clerk is responsible for planning and preparing rotational work schedules to meet operational needs.

Formula for Success:

• Assesses and plans staffing requirements to meet operational needs and processes within the Supply Chain Department
• Prepares, maintains and posts work schedules
• Performs timekeeping
• Maintains records on relief staff such as names, addresses, phone numbers, email addresses, availability for work, suitable work area and hours worked

Desired Education and Skills:

• Grade 12 plus four years' recent related experience or an equivalent combination of education, training, and experience
• Ability to type 45 wpm and advanced Excel
• Ability to communicate effectively both verbally and in writing
• Ability to deal with others effectively
• Physical ability to carry out the duties of the position
• Ability to organize work
• Ability to operate related equipment

What We Offer You:

• Premiums paid according to the collective agreement
• Defined Benefits Pension Plan
• Employee discounts, wellness program, and much more

What you can expect:

• Works: Monday to Friday. Hours are 06:60 to 14:30. Rest days: Saturday and Sunday
• Physical requirements for the role include the ability to lift weights up to 10 kg.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

Location: 1 Ferry Causeway, Delta, BC V4M 4G6

Job Description

• The candidate must establish methods to meet work schedules.
• The candidate will be responsible for supervising and coordinating the activities of staff who prepare and portion food.
• The candidate must train staff on job duties, sanitation, and safety procedures.
• The candidate must estimate the ingredients and supplies needed for meal preparation.
• The candidate will be responsible for hiring food service staff.
• The candidate must ensure that the food and service meet quality control standards.
• The candidate must prepare budgets and cost estimates.
• The candidate will be responsible for addressing customer complaints or concerns.
• The candidate will be responsible for maintaining records of stock, repairs, sales, and waste.
• The candidate must prepare and submit reports.
• The candidate must prepare food order summaries for the chef.
• The candidate must be familiar with the establishment’s culinary genres.
• The candidate will be responsible for supervising and checking assembly of trays.
• The candidate will be responsible for supervising and checking the delivery of food trolleys.
• The candidate must establish work schedules.

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have a certificate of Secondary (high) school graduation.
• The ideal candidate will have at least 1 to 2 years of experience in a related industry.

How to Apply

If you have a keen interest in applying, kindly utilize the provided alternatives to submit your application.

By email

[email protected]