533 Jobs Found
Outside Solutions Sales Representative (OSSR) Full-time Job
Sales & Retail EdmontonJob Details
The Outside Solutions Sales Representative (OSSR) is committed to optimize our customer’s operations, budget, and asset lifecycle through improved performance, increased safety, and reduced maintenance costs. At the heart of our leadership and culture is wellbeing, safety, and care of our people. We actively work to develop our teams, increase our customer presence, and intensify our commercial excellence.
You will be responsible for identifying potential customers, building relationships, and identifying key opportunities for complete solutions, also will support customers through their product and services lifecycles while exceeding our customers’ expectations.
Experience in external sales, combined with knowledge of the electrical and/or energy management sector, will allow you to become an integral part of our Field Services Sales team, as well you will own activities and opportunities with the goal of expanding our services revenue. Sales focus consists of both new account acquisition as well as growing ongoing relationships with end users and partner accounts.
Main responsibilities;
- Perform customer facing activities to determine project needs, and provide an appropriate value add technical solution. Become the key ‘first point of contact’ for these customers and engage other Schneider business.
- Formulate project estimations, aid in tender creation, deliver professional quotations, perform follow-up, ensuring customer questions and concerns are resolved.
- Negotiate and win these projects, while being supported by other key areas such as management, technical experts, and Services Operations.
- Manage a personal funnel of accounts & opportunities via the company CRM, accurately report and forecast on her/his activities and opportunities.
- Conduct activities such as trade shows, customer events, industry events, and larger national campaigns as part of Schneider Canada’s strategy.
- Identify market opportunities, competitive activities/weaknesses, then execute new campaigns and activities while working closely with our offer and marcom teams.
- Develops account profiles and executes the sales plan.
- Applies market and account skills necessary for dealing with specific target audiences.
- Identifies and contacts potential customers or prospects, either existing or new.
- Prepares sales quotations and proposals with the help of quotation team in respect of FS expected margin.
- Works closely with Inside Service Sales Representatives and the BU account manager to maximize business opportunities.
- Educates customers on all SE products and services with special attention on Recurring and digital Offers.
This position will drive incremental growth of our Services revenue, cultivate the ‘trusted advisor’ relationship with our end user clients, and provide education and support with appropriate channel partners. This position works very closely with our Marketing, Schneider Electric product sales, and Service Operations management teams.
What qualifications will make you successful for this role?
- College degree or equivalent work experience with technical sales experience.
- Inside sales or Customer Care Center experience is an asset.
- Ability to build a sustainable and reliable relationship with the customer.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office suite and Business Tracking related tools (Salesforce).
- Time management and organizational capabilities.
- Ability to travel up to 35%.
The compensation range for this full-time position, which includes base pay and short-term incentive, is $81,600-$122,400 for candidates who are B.C. residents. Our salary ranges are determined by including roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, pension matching, well-being programs, holidays & paid time off, and more.
You must submit an online application to be considered for any position with us.
#LI-Hybrid
Outside Solutions Sales Representative (OSSR)
Schneider Electric
Edmonton - 31.58kmSales & Retail Full-time
81,600 - 122,400
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Administrative Assistant Full-time Job
Administrative Jobs EdmontonJob Details
Location: Edmonton, AB, CA, T6G 2R8
Classification: HSAA
Salary/Rate of pay: $21.81
Application deadline: 2024-09-23
Application requirements:
- Your up-to-date resume.
- Job specific cover letter.
- We recommend you save a copy of the job posting for reference throughout the recruitment process.
The Stem Cell Clerk is responsible for supporting Canadian Blood Services through the coordination of the administrative function for the Stem Cell Program including the Cord Blood Bank, Stem Cell Manufacturing and Stem Cell Registry. The Clerk is also responsible for providing administrative, project and operational support to the Stem Cells Program and its staff.
Formula for Success
- Utilizing your superb organization skills, you will be maintaining and updating data into various spreadsheets and shared drives
- Drawing on your experience and administrative skills, you will be supporting recruitment materials ordering, processing and inventory management
- Being a critical thinker, you are an expert at time management and prioritization of tasks and assessments
- With your excellent interpersonal skills, you will maintain and support internal and external customer training
- Drawing on your ability to be detailed, you will execute document control activities within stem cell
Desired Education and Skills
- Grade 12, two years’ recent related experience or an equivalent combination of education, training, and experience
- Intermediate Excel skills with knowledge of Word, Outlook, MS Teams and Sharepoint
- Ability to communicate effectively both verbally and in writing
- Ability to deal with other’s effectively
- Ability to organize work
- Ability to operate related equipment
What We Offer You
- Paid Vacation
- Comprehensive Health Benefits
- Defined Benefits Pension Plan
- Employee discounts, wellness programs and much more
What you can Expect
- This position will be onsite at our Edmonton location
- Monday-Friday 7am to 3pm
Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
Administrative Assistant
Canadian Blood Services
Edmonton - 31.58kmAdministrative Jobs Full-time
21.81
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Inside Sales Representative Full-time Job
Sales & Retail EdmontonJob Details
Job Description:
- Manage an account base of 800-1200 accounts, valued between $1-$2 million.
- Build strong customer relationships and conduct needs analysis to recommend products.
- Calling customers regularly to promote and sell parts, services, and customer agreements.
- Maintain accurate customer information for sales and promotions.
- Use CRM and other tools to support customer needs.
- Understand and promote Finning/CAT digital solutions and apps.
- Support sales events and regional marketing programs.
- Complete various customer experience programs.
Qualifications:
- Related post-secondary education is considered an asset.
- Previous experience in Parts, Heavy Equipment, Mechanic, or Electrical Industries is an asset.
- Experience in database marketing.
- Friendly and able to build relationships over the phone.
- Quick learner with a willingness to invest in training.
- Adherence to company policies and procedures.
Note:
- This position is based out of our Edmonton office location.
- Hybrid opportunity with 2 days per week in office, 3 days from home (once trained).
- Permanent, full-time role with a competitive salary.
- Flexible option plan benefits with varying levels of coverage from day one.
- Matching pension contributions to help you save for the future.
- Matching share purchase program.
- Employee Share Purchase Plan and RRSP options.
- Paid vacation with an increasing allowance based on years of seniority.
- Training opportunities to learn about Caterpillar equipment.
Inside Sales Representative
Finning Canada
Edmonton - 31.58kmSales & Retail Full-time
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Word/Data Processing Clerk II Full-time Job
Administrative Jobs EdmontonJob Details
**This Posting is for one (1) full-time permanent and one (1) temporary position ending on or before Feb 22, 2025 **
The Edmonton Police Service requires two self-motivated and energetic Records Management Clerks in the Digital Information Management Unit. Responsibilities of this position include:
- Review, sort and prepare reports for imaging.
- General file maintenance.
- Data entry for tracking imaged documents.
- Conversion of paper documents to electronic images using Kodak imaging software, including batch capture, quality control and verification of documents to protect the integrity and authenticity of records.
- Uploading and using custom software to link images to proper occurrences on a Records Management System (RMS).
- Maintain appropriate workflow to meet the Edmonton Police Service’s requirements.
- Performing other related duties as required.
Qualifications
- Completion of the twelfth (12th) school grade including business subjects related to word and information processing or completion of an appropriate certificate program from an approved business school/college, supplemented by training in microcomputer applications.
- A minimum of two (2) years diversified word and information processing experience.
- Able to meet the physical demands of the position, including lifting and moving boxes weighing up to twenty (20) kilograms.
- Able to process a high volume of work efficiently and accurately under the pressure of a fast-paced work environment.
- Proven verbal and written communication skills and interpersonal skills.
- Able to work independently, to exercise sound judgment, and to maintain effective working relationships.
- Strong computer and MS Office skills.
- Scanning/imaging and micrographics experience an asset.
- Experience in a police or records environment would be considered an asset.
- Knowledge of police applications including CAD, CPIC, JOIN, and Niche would be considered an asset.
- Applicants may be required to undergo a knowledge or skills assessment test.
- As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.
Hours of Work:
40 hours per week, Monday through Friday.
Salary Range:
21B, Salary Grade: 007, $23.787 - $29.534 (Hourly), $1,903.00 - $2,362.70 (Bi-Weekly), $49,667.26 - $61,666.99 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
General:
- The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
- We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
- Include a current resume and covering letter with your online application.
- This position requires an on-site presence and remote work is not available at this time.
The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.
HR Technician: VH
Classification Title: Word/Data Proccessing Clerk II
Posting Date: Sep 18, 2024
Closing Date: Sep 25, 2024 11:59:00 (MST)
Number of Openings (up to): 2 - Permanent and Temporary Positions Full-time
Union: CSU 52
Department: Edmonton Police Service
Work Location(s): Central Registry Unit Offsite Location, 17406 116 Avenue Edmonton T5S 2X2
Word/Data Processing Clerk II
City Of Edmonton
Edmonton - 31.58kmAdministrative Jobs Full-time
49,667.26 - 61,666.99
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Receptionist Full-time Job
Hospitality EdmontonJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have experience of 7 months to less than 1 year
Other Requirements:
- The candidates should be efficient in interpersonal skills and excellent in oral communication
- The candidates should be organized, reliable, and a team player
- The candidates should have the ability to multitask
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to greet people and direct them to contacts or service areas, answer telephone and relay telephone calls and messages, and provide basic information to clients and the public
- The candidates should be able to obtain and process information required to provide customer service, receive and issue payments, and calculate billing charges
- The candidates should be able to perform clerical duties, such as filing and sorting and distributing mail, and perform data entry while providing customer service
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
[email protected]
Receptionist
Heer Salon & Spa
Edmonton - 31.58kmHospitality Full-time
18.50
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Food counter attendant Full-time Job
Tourism & Restaurants EdmontonJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience, training will be provided
Candidate Status:
- Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
- International Candidates who don’t have a valid Canadian work permit also can apply
Responsibilities:
- The candidates should be able to clear and clean tables, trays, and chairs, package take-out food, and portion and wrap foods
- The candidates should be able to prepare, heat, and finish simple food items and serve customers at counters or buffet tables
- The candidates should be able to stock refrigerators and salad bars, take customers’ orders, and use manual and electrical appliances to clean, peel, slice, and trim foodstuffs
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
[email protected]
Food counter attendant
W Tamarack Ltd
Edmonton - 31.58kmTourism & Restaurants Full-time
15.80
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PepsiCo Beverages Seasonal Delivery Driver Full-time Job
Transportation & Logistics EdmontonJob Details
In this role you will help us get our famous brands to the people who love themall across Canada.You’re ambitious and hard-working and see every challenge as an opportunity. You pride yourself on being motivated, strong and a team player, and you have strong organizational and communication skills. You want a job that will maximize your earning potential as well as open doors for the future and prefer to be out in the world rolling up your sleeves than behind a desk all day.
Your experience may include customer service. This is a great role for people who worked successfully with a high degree of independence and have experience dealing with people.
To learn more about the work you’ll be doing as a Delivery Driver , please review our realistic job preview https://vimeo.com/674990551/f1a5cc3467
It will be referenced throughout the interview process.
What you can expect from us:
- A working environment that puts health and safety first
- Great people and culture – proudly bring your whole self to work!
- Future growth opportunities. We are one of Canada’s top 10 employers of youth. Ask us more in your interview!
Responsibilities
- Establishing and maintaining positive working relationships with the primary contacts at each account, acting as a PepsiCo ambassador.
- Providing accurate, timely product deliveries and unloading product as directed by the customer
- Processing invoices and handling daily settlement of accounts
- Stocking and rotating product in various environments, merchandising to standard at all accounts
- Building displays and setting up promotional materials such as pricing signs and banners
- Accurately completing all necessary paperwork
- Performing all assigned duties in a safe and responsible manner, while in compliance with all laws and transportation regulations
Physical demands and working conditions:
- You can lift/carry large loads up to 50 lbs repetitively throughout an 8-10 hour day
- You can maneuver large loads by hand and with use of various aides, requiring a wide range of physical agility, flexibility, and strength
- You will be exposed to a variety of weather and temperature ranges, and you will safely operate the equipment during poor road and driving conditions
Qualifications
- You have excellent people skills and know how to work with customers
- You have a High School Diploma, Professional Studies Diploma or Equivalence
- You must have a valid Class 1 CDL driver’s license in good standing with a safe driving record
- You’re physically fit
- You are self-motivated and can work under minimal supervision
Additional skills you may have (not required , these are assets)
- Flexibility to work extended hours and overtime
- Ability to drive manual transmission
PepsiCo Beverages Seasonal Delivery Driver
PepsiCo
Edmonton - 31.58kmTransportation & Logistics Full-time
36.73
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Journeyman Millwright Full-time Job
Maintenance & Repair EdmontonJob Details
We have a permanent Journeyman Millwright role for our Packaging facility in Edmonton. This role reports to the Maintenance Manager and is responsible for the safe operation and maintenance of the packaging facility with emphasis on safety, productivity, quality, cost control, environmental compliance and positive inter-departmental relations.
Hourly rate: 43/hr to 46/hr
Core Functions:
- Perform corrective and preventative maintenance on industrial equipment in a production environment
- Troubleshooting the following packaging and process equipment: conveyor systems, rotary filling equipment, automated boxing equipment, heat exchangers, palletizing etc.
- Perform preventative maintenance and regular Work Orders and account for inventory and labor
- Adhere to Bunge’s policies, safety procedures and with provincial codes and regulations
- Fulfill all Health and Safety, Food Safety, HACCP, WHIMS, MSDS and SQF and Company policy requirements
- Contribute to the overall plant safety by participating in plant safety training and hazard detectio
- Be able to read and understand mechanical drawings/schematics.
- Other duties as assigned.
Skill/Experience Requirements:
- Must have a valid Provincial Millwright Journeyman Certificate, or a recognized interprovincial equivalent coupled with a minimum of two years’ experience
- Experience in food manufacturing maintenance would be considered an asset.
- Ammonia refrigeration/boiler experience is an asset
- Knowledge and experience with PLC controls and programming systems. Allen Bradley an asset
- Demonstrated success in the application of safety standards, compliance with safety regulations, and the promotion of a safe working environment
- Tig welding and milling is an asset
- Superior verbal, written and listening skills
- Ability to perform medium to heavy manual labor
- Candidates must be strong, independent individual while possessing the ability to function within a highly integrated team environment
This position is an afternoon shift on Monday to Friday from 3pm-11:30pm only.
Journeyman Millwright
Bunge Canada
Edmonton - 31.58kmMaintenance & Repair Full-time
43 - 46
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Customer Account Representative Full-time Job
Customer Service EdmontonJob Details
This position is responsible for assisting customers and branch employees with credit account inquiries and requests. It focuses on collection of past due accounts and mitigating the risks associated with extending credit through proper and regular review of customers’ accounts. The Customer Account Representative ensures that corporate policies and guidelines are followed with all credit and collection processes while delivering a high level of customer service that supports business and sales strategic objective.
Job Description:
Major Job Functions:
Portfolio Management:
- Administer collection activity and build and maintain the credit history file in utilized enterprise resource system (M3, SalesLink or other assigned systems
- Manage assigned accounts, includes contacting customers to follow up on accounts, reviewing accounts and notes receivables reports regularly to identify follow up requirements, monitoring and communicating customer portfolio and regional customer metrics to internal stakeholders, processing small balance write off, account adjustment, and account reconciliation, and resolving dispute, discrepancies and short payments
- Assist in branches when receiving request for Deferral’s, General Security Agreements (GSA), garage man's liens and escalate to Senior CAR.
- Negotiate repayment arrangements within a 90 day repayment period; escalate to Team Lead and or Sr. AR Manager for protracted periods.
- Collect on past due accounts and report to Account Receivable Team Lead and or Senior AR Manager on accounts requiring legal action, repossession, bad debt write off and identified as risk.
Customer Service:
- Provide customer service on accounts, includes forwarding invoices, processing credit card authorization forms, processing customer refund request; completion of Netting forms, Write-Off forms, Credit Matrix, and submission to the appropriate assigned signing authority.
- Responding to customer enquiries, by promptly answering the queue line.
- Reconciliation of AR accounts as required
Credit Approval:
- Approve credit releases for parts, service and rentals request and authorize requests over the set credit limit
Reporting:
- Prepare weekly & monthly AR reports as assigned
- Other assigned duties as required
Accountability:
- Meet or exceed set collection targets (60 to 90 day targets) and bad debt targets and reduce delinquency rates for assigned accounts, as outlined in corporate guidelines
- Regular, proactive and consistent contact with customers assigned and accurate and timely account and process information and documentation, as required
- Monitor and communicate customer portfolio metrics (e.g. delinquency notes, portfolio ageing and identified risks) to applicable internal stakeholders and Accounts Receivable Team Lead
- Identify and act on accounts requiring legal action through communicating with Accounts Receivable Team Lead, Senior CAR, or Senior AR Manager on areas of concern
- Represent the company in a professional and ethical manner and establish and maintain effective and cooperative working relationships with customers, branches and all internal relationships while maintaining confidentiality
- Adhere to policies and procedures outlined in the Credit Department Policies and or Procedures
Experience:
- 1-3 years of high volume corporate collections experience
- 1-3 years’ experience processing accounts receivable
- Proficient in MS Office Applications
- Knowledgeable of the Personal Property Security Act (PPSA), Personal Information Protection Act (PIPA) and Bankruptcy and Insolvency Act (BIA)
- Knowledgeable of basic business law and basic tax law
- Knowledgeable of Generally Accepted Accounting Practices (GAAP), credit procedures and CCAA (Customer Credit Agreement Act)
- Knowledge of account receivable and collection practices
- Understands and adheres to Finning policies and procedures, including Safety
Specific Skills:
- Sound customer service skills
- Strong verbal and written communication and interpersonal skills
- Strong time management, multitasking and prioritization skills
- Self-motivated and independent problem solving skills
- Sound organizational skills
- Strong Excel & account reconciliation skills
Customer Account Representative
Finning Canada
Edmonton - 31.58kmCustomer Service Full-time
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Customer Service Representative Full-time Job
Canadian National Railway Company
Customer Service EdmontonJob Details
The Customer Service Representative operates as a professional in a call center environment. Working to enable rail service, the SDR ensures that CN meets the needs of our customers by maximizing operational efficiency and flexibility, minimizing cost and protecting revenue.
The Customer Service Representatives are part of the customer team, taking direction from the Supervisor and Senior Customer Service Representative on priorities and performing activities required to meet our customer’s needs. The Customer Service Representative will perform specialized tasks requiring time and attention. An example of these duties may include producing reports, assisting the customer with Diversions and overloads, and bad orders. The Customer Service Representative will interact directly with the customer or through the Senior Customer Service Representative.
Critical Performance Areas
· Manage incoming requests from Senior Customer Service Representative and work with customers to take appropriate action to ensure requests are fulfilled. This includes handling requests or working with other stakeholders (ex. ETC, OS, Claims) to complete tasks. Work with Senior Customer Service Representatives and Supervisor to escalate as required.
· Communicate, monitor and advise customers on problems areas, service exceptions, special requests and update necessary logs, forms or systems, as required.
· Assist the customer in specific activities, such as diversions, transloads, way billing issues, inbound load rejects, imbalanced/overload cars, bad order cars, holiday schedules, etc.
· Run various systems inquiries (ex. SRS, Business Objects, CSI) obtaining status on shipments and empty equipment. Compile and analyze data.
· As required, monitor fleet location, traffic status, updating work orders as needed, identifying exceptions and shortfalls.
· Other duties as assigned and required.
Success in the call center environment may be measured by:
· Wait time for initial contact
· Length of time required during interaction to reach resolution
· Ability of the CSR to impart relevant knowledge on the first contact
· CSR scorecard
· General customer service perception (measured by surveys)
· Additional measurements as required
Working Conditions
· Expected: 25-30% on phone with Customer. Expected to remain professional when faced with difficult situations.
· Fast-paced and intense with many time constraints, outside pressures and simultaneous activities; required to prioritize, follow-up and escalate internally in addition to answering customer inquiries.
· Shifts are assigned based on seniority. Some shifts will require shift work (day shift, afternoon shift, night shift, weekends, and holidays).
· High team-interdependence expected.
· Must be able to work without constant, direct supervision.
Employment Requirements
· Postsecondary preferred. Equivalent experience may be considered.
· Previous Customer Service position and Call center experience (min. 1 year full time)
· Excellent verbal, reading comprehension and writing skills in English (fluent French and English in Montreal).
· Excellent communication & customer service skills.
Assets
· Proficiency in the use of Microsoft Office, Word and Excel with a minimum typing speed of 30 words per minute.
· Courteous telephone manner is required.
· Good working knowledge of North American geography and train operations.
· Must be reliable and flexible.
· Experience working with external and internal customers and vendors.
Candidates will be assessed as suitable and adaptable through assessment processes. Candidates will also be required to pass new qualification testing to hold position.
Customer Service Representative
Canadian National Railway Company
Edmonton - 31.58kmCustomer Service Full-time
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Customer Experience & Continuous Improvement Lead Full-time Job
Customer Service EdmontonJob Details
As the Customer Experience and Continuous Improvement Lead, you have an integrated operational role within Waste Services, developing, leading, and managing the implementation of the branch's Customer Experience work plan across various customer channels and lines of business.. You will play a key role in interpreting customer experience (CX) data to advise and lead projects as well as to collaborate across all sections of the branch.
Your success will be measured by your ability to build relationships with various stakeholders, using your expertise to improve the business of Waste Services, and the efficient processing of data from surveys, while providing concrete recommendations.
What will you be doing?
- Act as the “Voice of Customer” gathering customer insights through qualitative and quantitative research methods, including:
- Leveraging operational data such as call centre data, web traffic
- Coordinating Listen, Interpret, React and Monitor activities
- Highlighting opportunities for improvement
- Manage, analyze, interpret and report on customer data and CX performance indicators, highlighting opportunities for improvement suggested by the data, including presenting information to sections and working with the section to implement those recommendations
- Work with leadership across the branch to set CX performance targets and drive continuous improvement at the operational level
- Interact regularly with customer experience metrics, including:
- Monitoring and tracking improvements to metrics, and exploring opportunities to improve citizen experience within the branch
- Developing and monitoring key branch citizen/customer measures
- Communicating customer insights out to business areas
- Report to Branch on data, insights and recommendations
- Manage the creation, configuration and deployment of real-time customer experience surveys working with corporate partners
- Alongside our Communications partners, ensure the customer experience is consistent across all digital and print platforms through consistent messaging, direction and policy guidance related to Waste Services
- Lead and improve upon customer messaging channels provided to customers, including ensuring call centre, 311, website, WasteWise app and print materials are consistent, efficient and easy to use
- Lead CX-oriented special projects for the branch, collaborating with corporate partners in service design, analytics, education, community engagement and technology
- Support customer journey mapping and integration of lessons learned into operational areas across the branch, if required
- Advise on the branch's CX data visualization and business intelligence approach
- Lead and facilitate design thinking workshops, specifically in the form of ideation sessions
- Collaborate with research partners and vendors to complete customer / market research studies
- Lead analysis of new products and services in development, such as recruiting customer samples, designing assessment criteria, refining / analyzing results and reporting findings to various stakeholders
- Identify and deliver information related to operational lines of business (Collections, Sustainable Waste Processing, Business Integration)
- Other related duties as required
Qualifications
- A degree (or higher or equivalent) in Business, Marketing, Commerce or a related field, such as the fields of research and/or customer experience
- Minimum 5 years of experience in the field of community work, including demonstrated competency in program development, organization development and provision of information/referral
Assets:
- A specialized interest and experience in customer experience, marketing, research and/or technology
- Project Management Profession or other PMI certificates
- Additional training/coursework and/or experience in one or more of the following areas is an asset:
- Project management
- Customer experience
- Change management
Skills Required for Success:
- Knowledge of service design and continuous improvement approaches, including human-centered design approaches and CX technologies
- Knowledge of subjects applicable to the field, including marketing, research, program planning and customer outreach
- Ability to gain acceptance and build/maintain strong relationships with a variety of internal and external stakeholders at various levels of authority
- Ability to work independently as well as contribute to the goals of a larger team
- Ability to recognize and manage group dynamics
- Ability to chair committees and meetings
- Demonstrated ability to both lead projects and work as part of a project team in a support role
- Negotiation skills, including the ability to respond to difficult situations and resolve conflict
- Excellent written and verbal communication skills, including the ability to understand customer needs, write in plain language, facilitate surveys and focus groups, and present to groups
- Alignment to our Art of Inclusion: Our Diversity and Inclusion Framework
- Alignment to our Cultural Commitments
- Alignment to our Leadership Competencies
- Applicants may be tested
The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits
Up to 1 Temporary Position up to 15 months
Hours of Work: 33.75 hours ; Monday - Friday
The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.
Salary: $43.098 - $54.113 (Hourly); $75,927.900 - $95,333.580 (Annually)
Talent Acquisition Consultant: NC/SG
Classification Title: Recreation Officer II
Posting Date: Sep 10, 2024
Closing Date: Sept 24, 2024 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Temporary Full-time
Union: CSU 52
Department: City Operations
Work Location(s): Kennedale Facility, 12840 58 Street NW Edmonton T5A 4L3
Customer Experience & Continuous Improvement Lead
City Of Edmonton
Edmonton - 31.58kmCustomer Service Full-time
75,927.90 - 95,333.58
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CPIC Information Operator I Full-time Job
Administrative Jobs EdmontonJob Details
**This posting is for one (1) full-time temporary position ending on or before Oct 1, 2025**
The Edmonton Police Service, in cooperation with other agencies and the citizens of Edmonton, is integral in preserving the quality of life in our community by increasing public safety and security. Join the CPIC (Canadian Police Information Centre) Unit where we offer a dynamic work environment and challenging and rewarding career opportunities, variety of work, and the ability to contribute to your community.
Reporting to a CPIC Team Leader, an Operator’s primary responsibility involves the disseminating of confidential information by radio, telephone, in-person, and via the CPIC system to police personnel and authorized outside agencies. Operators consult and collaborate with law enforcement agencies across Canada and internationally to ensure information is accurate, reliable, and purposeful. The CPIC Unit requires individual with excellent communication skills to assume the following responsibilities:
- Process criminal and traffic warrants, other court orders and police reports as required in a timely sensitive manner.
- Perform data entry, removal and maintenance of agency records on the CPIC system.
- Enter, audit, monitor and act upon requests received via CPIC message, in-person, telephone, fax and take appropriate action.
- Respond to police field unit requests for information from specialized police databases and disseminate using radio operations, telephone and in person.
- Transcribing live information using radio operations and telephone.
- Retrieving and re-filing files.
- Performing other related duties as required.
Qualifications
- Completion of the twelfth (12th) school grade. Incumbents must complete a CPIC training course within two (2) years of appointment.
- A minimum of three (3) years progressively responsible and diversified office and information processing experience including one (1) year within a police operational or police records environment.
- Extensive experience in data entry and retrieval of information from databases.
- Excellent interpersonal customer service skills and effective communication (oral and written) skills with attention to detail.
- Excellent ability to transcribe information with a high degree of accuracy.
- Demonstrated ability to work effectively under pressure utilizing excellent organizational and multi-tasking skills.
- Experience in radio communications would be considered an asset.
- Strong reading and comprehension skills.
- Ability to meet the physical demands of the position, including the bending, lifting of banker boxes, etc.
- Proven ability to make sound judgments in a high-pressure environment and remain calm in stressful situations.
- Applicants may be tested.
- As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.
Hours of Work:
40 hours per week, 12-hour shifts, rotating between days and nights every two weeks, four shifts on, four days off.
Salary Range:
21B, Salary Grade: 008, $24.824 - $31.109 (Hourly), $1,985.90 - $2,488.70 (Bi-Weekly), $51,832.51 - $64,955.59 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
General:
- The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
- We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
- Please include a current resume and covering letter with your online application. Please clearly indicate in your cover letter whether you are applying for permanent or temporary position.
The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.
HR Technician: VH
Classification Title: CPIC Information Operator I
Posting Date: Sep 10, 2024
Closing Date: Sep 17, 2024, 11:59:00 PM (MST)
Number of Openings (up to): 1 - Temporary Full-time
Union: CSU 52
Department: Edmonton Police Service
Work Location(s): Southwest Division, 1351 Windermere Way SW Edmonton
CPIC Information Operator I
City Of Edmonton
Edmonton - 31.58kmAdministrative Jobs Full-time
51,832.51 - 64,955.59
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