All jobs within 500 km around Mirabel

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. This position allows you to work from home! At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

What’s in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. 

•  Competitive Salary

• Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC     (Today s Shopping Choice) (Today s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.

• Health & Dental Benefits, Pension plan and Stock Matching options

• Growth & Development opportunities to grow in Field Operations

• Receive mentorship from NCC, HE and other roles outside Tech Ops

• Work for an organization committed to environmental protection

• We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity – including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

What you’ll do:   

• Attend to activities that fall outside the scope of regular Contractor Technicians calls (i.e. time consuming, intermittent reception problems, riser issues, complicated home networks).

• Resolve Customer impacting issues and Escalations providing feedback for improvements.

• Diagnose and/or correct all technical problems for all Rogers Products to the satisfaction of the customer and in accordance with company specifications.

• Reconnect/disconnect equipment and/or services as per company standards and procedures.

• Maintain strong customer relations through daily contact with customers and in some cases our competition when dealing with escalations and special requests.

• Accurately complete all required documentation pertaining to installations, service, maintenance, and sales activity.

• Work closely with all Contractor Technicians to ensure all standard levels of First Time Right are met.

• Learn and adhere to all applicable Health & Safety regulations, both legislatively mandated, and as outlined in company policy..

• Respond to outages on the Access Networks as required.  You must be prepared to work rotating shifts, on call rotation, and be responsible for field work during all weather conditions..  

• Expectation to know and meet MTTR (Mean Time to Restore) targets for Outages, Service Order referrals and Directed Maintenance activities..

What you bring: 

• Post-Secondary Education or Technical Diploma would be an asset.

• Valid driver's license in good standing is required.

• Minimum five (5) year fiber experience.

• Proficient with troubleshooting and usage of test equipment and tools such as SLM, OTDR and VOMs.

• Ability to work shifts, weekends, and overtime, Statutory holidays as required.

• Must be willing to work in adverse weather conditions.

• Must be able to handle all physical aspects of the job, which include lifting/moving heavy equipment (approx. 80 lbs) and climbing ladders/poles at heights up to 25+ ft.

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Schedule: Full time
Shift: No Selection
Length of Contract: Not Applicable (Regular Position)
Work Location: 22 Peel Street (7148), Simcoe, ON
Travel Requirements: No Selection
Posting Category/Function: Field Operations & Maintenance

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Key Responsibilities

• Responsible for managing project budgets and schedules with a Development Analyst to ensure the development is completed on time and within budget. 
• Proactively manage the changes in project scope, identifying project risks and their potential impact on project performance, while proactively seeking risk mitigation strategies that save time and increase profitability
• Support the acquisitions team by reviewing zoning bylaws, restrictive covenants, design guidelines and preliminary design drawings.
• Visit prospective land opportunities to assess existing conditions, prepare a comprehensive condition assessment report, and working with Beedie’s land development team, identifying any site-specific costs or risks for the project.
• Lead the consultant team with submission and rezoning applications, land subdivision and development permits and coordinate with municipal planning and building departments.
• Maintain relationships with key stakeholders such as City staff and commenting agencies. 
• Negotiate effectively with municipal authorities, consultants, and external stakeholders to resolve disputes and facilitate timely approvals. 
• Develop and manage entitlements and design schedules and ensure that key milestones are achieved on time and on budget.
• Participate in the RFP process by reviewing proposals evaluating proposals, and prepare recommendations.
• Lead Site Plan Approval process.
• Work with the construction team to create building specifications for speculative developments based on market standard requirements.
• Liaise and work with the Leasing and Operations team to ensure a seamless occupancy while meeting lease-up objectives. Conduct regular internal briefings, clearly communicating project status, milestones, risks, and opportunities to senior management. 
• Ensuring accurate and timely reporting, if required.
• Work with development team to generate building layouts for built-to-suit and speculative developments.
• Participate in design meetings to analyze plans and specifications for coordination, constructability, value engineering, and completeness.
• Work with the various stakeholders from initial contact through turnover to construction.
• Work closely with Beedie’s development and construction teams to facilitate successful project turnover. 

Health Benefits

We encourage a healthy work environment and support programs that promote a healthy lifestyle for us all.

Career Development

We provide the freedom and support for you to take your career to the next level so that you can put your best work forward.

Beedie Cares

Through our Beedie Cares initiative, employees give back by volunteering in local communities.

Desired Skills and Experience

• Minimum 5 years’ experience as a Development Manager (or related), and a desire to work in a fast paced environment for a business in growth mode. Known as an individual who can manage risk and deliverables on multiple, concurrent projects.
• Experience as a development manager with a skillset in land acquisition, development and proformas, and oversight in vertical construction.
• High sense of urgency, with a demonstrated ability to execute on multiple competing priorities in a fast paced environment. 
• Strong financial acumen with a proven ability to create, analyze, and interpret project budgets, cash flow forecasts, and investment models and make recommendations to ownership on a path forward. 
• Excellent budget forecasting and time management skills. 
• Demonstrated experience in managing large complex development projects. 
• Experience working with municipal departments for rezoning, and site plan approval and building permit applications.
• Detailed understanding of legal contracts and title documents.
• Post-secondary education in a real estate related discipline, finance or construction.
• Excellent communication skills, combined with proven presentation experience within a senior level management group.
• A track record of establishing highly functional relationships with diverse personalities both within and outside the company.
• Proficient in Excel, Word and Outlook as well as some knowledge of Timberline and MS Project.
• Exceptional ability to build relationships, influence, and engage with diverse internal and external groups. 
• Demonstrated capability to work independently while ensuring accuracy, efficiency, and high-quality deliverables. 
• Strong problem-solving skills, along with excellent communication and organizational abilities. 
• Essential experience in navigating political systems, with a deep understanding of development approvals, planning processes, and a robust background in real estate development. 
• Experience managing environmental and conservation issues and working with relevant approving entities to achieve mutually beneficial solutions.

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