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Reports to: Assistant Director, IT Modern Workplace Solutions

Union/Excluded: Excluded

Security Screening: Required

Open until filled

Additional Info: An eligibility list to fill future vacancies may be established. Testing may be required. Lesser qualified applicants may be appointed at a lower level.  

We are seeking a Microsoft 365 Solutions Lead to join our team inVICTORIA, British Columbia, Canada.  

Are you a senior technology leader who is ready to make a measurable impact? This is an opportunity to influence the way BC Pension Corporation collaborates, communicates, and delivers services. As our expert in the Microsoft 365 ecosystem, you will lead the design and delivery of solutions that drive productivity, automation, and innovation across the corporation.

You will work with Power Platform, SharePoint, Teams, and other Microsoft 365 tools to create solutions that simplify complex challenges and unlock new capabilities. In addition to being a hands-on technical lead, you will mentor and guide other professionals, set technical standards, and take the lead on projects where your expertise will shape outcomes.

You will have opportunities to explore and deliver solutions using other leading SaaS and COTS applications, expanding your technical breadth and influence beyond Microsoft 365.

This role is ideal for someone who thrives on innovation, enjoys solving problems, and wants to see their work deliver tangible results. At BC Pension Corporation, you will have the resources, support, and visibility to make a difference in how technology serves our members and stakeholders.

 

Hybrid Work Model  

This position is located in our Victoria, BC office. You will have the flexibility to work part of the time on-campus and part of the time off-campus. The requirement for in-office presence is a minimum of 40% of your schedule in a month. Additional requirements are determined by the role functions and operational needs of each business area.   
 

The Information Technology Service Operations branch (ITSO) provides IT services to BC Pension Corporation, specifically design, delivery, operations and support of Modern Workplace Solutions (business solutions based on SaaS and COTS Applications), IT Infrastructure (server-side and endpoint compute, storageand networking, both on premise and cloud), and IT Operations (ITIL aligned services, such as Service Desk, End User Support, Incident and Change Management, etc.).

• Overall accountability for design, standards, best practices, and ongoing technical soundness of M365 solutions implemented within BC Pension corporation.
• Oversees the development and evolution of SaaS/COTS (e.g. M365) application configuration, automation methodologies, and associated technical standards, and has sign-off on all new system designs to be deployed and used by in the Corporation. This includes responsibility for ensuring alignment with enterprise-wide architecture, technologies, policies, and standards.
• Develops and maintains multi-year M365 service and application roadmaps, plans and strategies, within the context of approved over-arching architectures.
• Develops and maintains relationships with key business partners, identifies opportunities to leverage M365 capabilities and evangelizes the technologies to maximize the value from the M365 ecosystem.
• Organizes, oversees, and manages problem resolution and preventative maintenance of SaaS/COTS solutions, their configurations, and automations.
• Designs, develops, and tests application solutions to ensure specific design requirements are adhered to and meet functional and non-functional specifications.
• Researches and evaluates all facets of new M365 services and applications, technologies, product effectiveness, potential obsolescence, and pilots' cloud-based services.
• Leads the evaluation, cost-benefit analysis, and implementation of new M365 services, applications, and automation tools.
• Provides direction, technical expertise and advice to systems professionals supporting Dataverse databases and applications.
• Defines and documents M365 technical standards and tools used to develop SaaS/COTS services and automations.
• Provides advice to executives on alternatives and solutions, product evaluation, risk assessment and cost benefit analysis of existing and future SaaS/COTS (e.g. M365) information technology.
• Leads technical projects and assigns technical resources for upgrades to M365 and other SaaS/COTS solutions and existing services.
• Troubleshoot and resolve development-related issues in SaaS/COTS (e.g. M365) solutions, ensuring scalability and maintainability.
• Defines, identifies, estimates, and schedules project activities, gains consensus and commitment from all groups and management to implement best technical solution across the M365 tenant.
• Oversees, monitors, and controls project processes and resource usage, ensuring completion of all project tasks and identifies reusable systems components for other Information Technology Services (ITS) staff.  
• Maintains expert level knowledge of M365 products, capabilities, and best practices in the areas of SharePoint Online, Power Platform, Teams, and other SaaS/COTS products at BC Pension Corporation.  

Must have

• Degree in Computer Science and six years of experience working with applications in a complex IT environment. An equivalent combination of education, training and experience may be considered.
• A minimum of five years of dedicated experience designing, building, and implementing M365 SharePoint Online, Power Platform, and Teams solutions.  
• A minimum of three years of experience leading teams and large enterprise projects.  
• Experience with at least two of the following: PowerShell, JavaScript, Python, CSS, SASS.
• Experience in architectural and database engineering, specifically with cloud-based storage and Dataverse database solutions.  

 

Nice to have:

• Three years of experience as a Microsoft 365 tenant administrator is preferred.

 

Knowledge, Skills and Abilities

• Comprehensive and enterprise-level knowledge in all aspects of Power Platform solution development, governance, and administration.
• Expert-level knowledge of M365 solution architecture, including across platforms and services.
• Proven expertise in implementing Identity Access Management (IAM) across the M365 suite and related enterprise systems.
• Knowledge of all aspects of SharePoint Online application development using a System Development Life Cycle (SDLC) and modern Software Engineering practices.
• Knowledge of both on-premises and cloud-based enterprise architecture.
• Knowledge of Service Oriented Architecture design, configuration, and implementation.
• Knowledge of project management methodologies and IT change management processes.
• Knowledge of Sass for writing maintainable and scalable CSS, enhancing the development process of M365 applications.
• Advance automation and orchestration expertise using PowerShell, APIs, and integration frameworks at enterprise scale.
• Expertise in developing dynamic and interactive web applications using JavaScript, including client-side scripting for SharePoint Framework (SPFx) and Teams.
• Ability to use Python for backend development, data analysis, and automation tasks within the M365 ecosystem.
• Advanced skills in styling and designing web applications using CSS, ensuring responsive and visually appealing user interfaces.
• Ability to provide leadership and mentorship to technical staff and teams.  
• Ability to lead large technical projects.
• Ability to establish, maintain and promote effective relationships with a variety of groups or individuals.

 

Application requirements

Cover letter: Please do not submit a cover letter; it will not be reviewed.

Resume: A resume is required as part of your application. Ensure your resume includes your education, the start and end dates (month and year) of your employment, and any relevant information that relate to the job requirements.

Questionnaire: As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements. Responses will be used to shortlist applicants against the job requirements. Please allow approximately 10 minutes to complete this questionnaire.

Applications will be accepted until 11:59 pm PST on the closing date. Late applications will not be considered.

Reports to: Assistant Director, IT Hybrid Infrastructure and Operations

Union/Excluded: Excluded

Security Screening: Required 

Additional Info: An eligibility list to fill future vacancies may be established. Testing may be required. Lesser qualified applicants may be appointed at a lower level. 

 

We are seeking an End User IT Services Lead to join our team in VICTORIA, British Columbia, Canada. 

Are you a dynamic IT leader with a passion for delivering exceptional end-user technology experiences?

Both strategic and hands-on, this role will lead the design, deployment, and lifecycle management of all end-user computing services, including desktops, laptops, mobile devices, virtual desktop infrastructure (VDI), meeting room AV solutions, and associated operating systems, software, and security solutions.

You will be the go-to expert for endpoint technologies, leveraging platforms like Microsoft Azure, Microsoft 365, and traditional infrastructure to create a modern, efficient, and secure digital environment. Collaborating with IT leadership, business units, and external partners, you will ensure our teams have the tools they need to thrive, today and tomorrow.

If you're a strategic IT leader, with strong technical and communication abilities and a client-focused mindset, this is your opportunity to make a meaningful impact. Submit your application today!

Hybrid Work Model 

This position is located in our Victoria, BC office. You will have the flexibility to work part of the time on-campus and part of the time off-campus. The requirement for on-campus presence is a minimum of 40% of your schedule in a month. 

Additional requirements are determined by the role functions and operational needs of each business area.  

The Information Technology Service Operations branch (ITSO) provides IT services to BC Pension Corporation, specifically design, delivery, operations and support of Modern Workplace Solutions (business solutions based on SaaS and COTS Applications), IT Infrastructure (server-side and endpoint compute, storageand networking, both on premise and cloud), and IT Operations (ITIL aligned services, such as Service Desk, End User Support, Incident and Change Management, etc.).

• Designs, implements, and manages reliable, secure, scalable, and cost-effective endpoint computing solutions using Microsoft 365, Azure Cloud, and related technologies that are aligned with business needs.
• Translates business requirements into technical specifications, policies, and procedures to support effective endpoint computing solution development and operational management. 
• Leads the development and analysis of metrics from various infrastructure layers to support infrastructure capacity and redundancy planning, performance tuning and defect resolution.
• Evaluates overall IT hybrid infrastructure capacity availability and usage in order to ensure optimum and cost effective system performance across all domains of computing, networking and storage to ensure expenditures are in line with set business goals and plans.
• Advises senior management on alternative solutions, risk assessments, and cost-benefit analyses of current and future solutions.
• Oversees the execution and deployment of endpoint computing solutions, ensuring alignment with strategic plans. 
• Leads cross-functional project teams to deliver complex IT initiatives and projects in accordance with project management standards. 
• Supervises staff, manages performance, and supports professional development and HR processes. 
• Collaborates with the BC Pension security team to define and implement best practices related to endpoint computing solution design and management.

Must have

• Bachelor’s degree in Technology, Engineering, Computer Science, or related discipline and five years of related experience.
• A minimum of four years of experience supervising staff, including assigning work, managing performance, approving leave, initiating disciplinary actions, and setting team goals.
• A minimum of five years of recent experience in endpoint / end-user computing solutions design, delivery, and management.
• A minimum of five years of relevant experience in on-premise infrastructure management in a Windows or UNIX environment (e.g. servers and applications, Exchange, etc.), including upgrades and change planning (e.g. coordination of changes, process improvement, technical documentation) and providing higher tier (2+) support and troubleshooting of issues.
• A minimum of three years of current (within the last five years) expert knowledge and experience in managing a variety of Microsoft cloud technologies including, but not limited to Microsoft 365, Azure AD and synchronization with Active Directory, Entra ID, administration of user services on Exchange Online, MS Teams, Microsoft Endpoint Manager (Intune), Autopilot and other services, including providing higher tier (2+)support and troubleshooting of issues.
• An equivalent combination of education, training and experience may be considered.

Nice to have

Preference may be given to candidates with the following experience:

• Microsoft Endpoint Manager (Intune) for iOS, Android, and Hybrid joined Windows 11 devices.
• Managing and configurating Microsoft Teams, including voice services, copilot and other features.
• Managing and maintaining a hybrid infrastructure between on-premises and cloud (e.g. Entra ID and Azure Active Directory, Hybrid Exchange, VDI, etc.).
• Automating system administration using scripting/PowerShell
• IAC using Terraform/Terraspace and Github
• Windows Always On VPN
• Working with a variety of vendors and third parties.
• Supervisory experience in a union environment.

Knowledge, Skills and Abilities

• Working knowledge of computing, networking, storage technologies, including cloud computing infrastructure (in particular Microsoft Azure platform).
• Strong skills in system design, planning, implementation, and documentation.
• Ability to successfully manage multiple assignments at once.
• Strong knowledge of information security best practices for end point devices.
• Knowledge of ITIL processes and tools.
• Relevant technical certifications (e.g., Microsoft, Apple, CompTIA, or ITIL) are advantageous.
• Excellent customer service, listening, and communications skills with a client service focus.
• Strong technical writing and documentation skills.

Application requirements 

Cover letter: Please do not submit a cover letter; it will not be reviewed.

Resume: A resume is required as part of your application. Ensure your resume includes your education, the start and end dates (month and year) of your employment, and any relevant information that relate to the job requirements.

Questionnaire: As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements. Responses will be used to shortlist applicants against the job requirements. Please allow approximately 15 minutes to complete this questionnaire.

Applications will be accepted until 11:59 pm PST on the closing date. Late applications will not be considered.