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Department Overview

The Customer Service Officer (CSO) position supports teams of Relationship Managers/Analysts and/or Account Managers in meeting the day to day needs of the customers of those portfolios, as well as to onboard new customers to the bank. This position is accountable to deliver legendary customer experience and support profitable business growth.

Job Description

CUSTOMER

• Meet or exceed CSO LEI target and be actively involved in ensuring the unit meets or exceeds its' LEI target.

• Facilitate customer requests leveraging various partners (CCSC, Visa, Retail Bank, etc.) ensuring a warm hand off where appropriate, and follow up process is in place.

• Deliver legendary service at every interaction and execute on plans to continuously improve the customer experience.

• Act as a first point of contact for the day to day administrative needs, questions and concerns, resolving them where possible, and communicating to the RM or AM as appropriate.

• Develop a network of contacts across TD in order to continuously improve their knowledge and ability to service customers.

• "Deliver the Bank" to our customers by identifying, recommending, introducing and referring appropriate TDBG Business Partners and Products to existing and new customers to maximize revenue/profit and retention of relationships.

• Support internal partners with ongoing projects and develop a clear understanding of how changes will affect a customer’s business

SHAREHOLDER

• Support Relationship Managers/Analysts and Account Managers in credit administrative matters

• Assist in building new relationships and deepening existing customer relationships by consistently following the Business Banking Relationship Methodology

• Act as first point of contact with customers on credit administrative matters such as following for documentation and/or obtaining Financial Statements and Accounts Receivable lists. Responsibilities also include uploading customer reports/documentation into the appropriate systems.

• Actively contribute to sales results by identifying and cross-selling products and services when performing internal duties or interfacing with customers (both new and existing) to maximize revenue/profit and retention of relationships

• Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals.

• Facilitate investment requests between customers and Business Banking Investments where required

• Provide effective credit administration for the portfolio both within the Unit and by interfacing with functions across the TDBFG.

• Assist RM/AM with obtaining/compiling all supporting documentation required to complete credit applications and process funding requests. Prepare reminder, follow-up and default letters and follow up on outstanding security documentation.

• Partner with administrative support groups to facilitate activities, such as programming credits, making payments, advancing funds, etc.

• Ensure products and services are sold and operate in a compliant manner minimizing the regulatory compliance and operational risk to the Bank.

• Complete all compliance and attestations within required timelines.

• Be knowledgeable of and comply with Bank and Industry Codes of Conduct

Job Requirements

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit

• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

• Participate in personal performance management and development activities, including cross training within own team

• Keep others informed and up-to-date about the status / progress of requests and / or all relevant or useful information related to day-to-day activities

• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.

• Contribute to a fair, positive and equitable environment that supports a diverse workforce

• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Requires expertise in a variety of account and credit administration related activities to provide customers with support and advice

• Requires advanced skills and expertise in a defined set of products and processes and could be characterized by moderate complexity / risk

• Provides subject matter guidance to customers and / or internal partners

• Uses sound judgement and understanding of process/ policy risk when fulfilling requests, recommending exceptions outside general practices or guidelines

• Understands how related customer or sales teams coordinate their efforts and resources to achieve objectives of a business area

• Impacts their own team and other sales teams whose work activities are closely related

• Recommends modifications to existing sales or customer service processes and solutions to improve the efficiency of the team

• Evaluates and communicates unusual and/or complex content in a clear manner; handles sensitive information and escalated matters

• Generally, reports to a Lead CSO or MCC or MCS

Additional Information

EXPERIENCE & EDUCATION

• High school education; undergraduate degree preferred

• 1+ years of related experience

About the Opportunity

We have an opportunity for a Traffic Control Person (TCP) to join our team in Victoria, BC.

With Scansa's industry-leading training and mentorship, some of your key responsibilities will include:

• Setting up and executing effective traffic management plans

• Controlling traffic flow through construction zones, while following all regulatory guidelines

• Ensuring the health & safety of everyone working on the construction project, as well as the public

• Giving precise traffic control hand signals and directions to prevent any miscommunications

• Directing and monitoring traffic to ensure that it is moving safely and efficiently through the construction zone

• Communicating with construction workers and other personnel to coordinate traffic control efforts

• Assisting pedestrians in crossing the street safely

• Responding to emergencies and incidents as needed

• Adhering to all relevant traffic laws and regulations

About You

To qualify, you must possess a valid Traffic Control Person (TCP) certification, from BC Construction Safety Association (BCCSA). We also require a valid Class 5 BC Driver's License. Previous experience within the construction industry is an asset.

Growing our team from the ground up and nurturing them long term have always been some of our proudest achievements. We are looking for people with a positive, responsible, and open-minded attitude, someone who is willing to commit to the valuable industry knowledge, mentorship, and training tools we offer.

You should be personable, calm, positive, and know how to deal with a high-traffic outdoor environment with varying weather conditions.

As a team, we execute our work with the highest safety guidelines. The safety, morale, and overall well-being of our team is a top priority, so we would love to find someone who can seamlessly fit within our culture of teamwork and positivity.

About the Benefits

As a valued member of the team, you will receive a competitive hourly wage of $22-25, negotiable on knowledge, skills, and experience within the construction industry, along with a wide range of benefits including:

• Consistent, full-time, and all-year round work with long-term projects in Victoria, BC

• Medical, dental, and vision benefits with a life insurance policy

• Safety allowance

• RRSP matching

• Valuable training and mentorship from our amazing team

Upon joining Scansa, you will be welcomed into a supportive, collaborative, and close-knit team that takes pride in a job well done while having fun along the way. Team socials and a Corporate Summerfest are just a few of the events that help us create a friendly and cohesive team.

Overview

Overview

Overview

The scope of this position will be to supervise a time sensitive delivery operation.   This includes supervising day to day operations drivers, fleet & fleet maintenance, dispatch operations, reverse dock operations and on-site customer dock operations.  Ensure all operations remain compliant with the Safety and Compliance department. 

How You’ll Help: 

• Working with the Dedicated Leadership Team, ensure that, as the company grows, operations capabilities meet or exceed all customer and corporate requirements for unit cost, service quality and responsiveness. 
• Work closely with the Director Operations on operational plans, goals, and contributing to future innovations.
• Provide daily guidance to staff, to ensure alignment with operational and customer expectations.
• Develop a culture of safety, professionalism and service excellence in all areas of operations. Maintain policies and procedures to ensure compliance with Federal and Provincial transportation requirements.
• Ensure that all incidents (such as personal injuries; transportation collisions; spills etc) are promptly reported, documented, root causes identified and corrective/preventative measures implemented.
• Will be responsible for the dispatch function to ensure drivers are scheduled to meet company deliveries on time.
• Will manage the relationship with drivers, including, but not limited to driver schedules, equipment utilization, and driver contracts.
• Ensure that a preventative maintenance program is in place and effective.
• Provides mentoring and guidance to subordinates and other employees. Establishes individual objectives, conducts performance appraisal reviews, recommends salary action, and implements succession planning. Oversees and manages professional development to support leadership development program.
• Utilize superior communications skills to motivate staff and develop effective peers, managers and clients.
• Develop, implement and track on a monthly basis, an operational “dash board” for visual understanding of performance against plan elements.

Your Skills and Experience: 

• Transportation background in dispatch, dock supervision
• Equipment knowledge is an asset
• Safety training interest, knowledge and skills is an asset 
• Class 1 license preferred however not required
• Computer literate in Excel and Word,
• Must have a strong sense of urgency
• Must be able to work under a flexible work schedule 
• Must be a hands on operator, trainer, coach and mentor
• Must be able to build and maintain relationships
• Must be a self starter 
• Must be customer focused individual
• Must be willing to travel if required

Overview

Wolseley Waterworks (a division of Wolseley Canada) is a national leader in providing engineered waterworks products and services to the mining, heavy industrial, forestry, municipal water projects.

We are proud that our people are known for their technical knowledge, expertise, and efficient customer service. We know that time is money, and our goal is to provide the best service and solutions that will help our customers deliver their projects on time and on budget.

As an Inside Sales Representative your responsibilities include supporting inbound inquiries & sales orders ensuring processing and delivery meets customers’ requirements. 

What's in it for you

• Career development and training opportunities
• Sustainable profitability and long-term growth strategy
• Commitment to excellence in serving all customers
• Company values – We act with integrity, drive results and value our people
• Culture that challenges the status quo, seeks innovation and new opportunities
• Competitive benefits and discounts on top brands of plumbing and HVAC/R products
• Tuition Reimbursement Program
• Recognition of the importance of sustainable living- we are committed to supporting sustainable products for the pres­ervation of our natural resources
• National sponsorship of Special Olympics Canada
• Proud supporter of Habitat for Humanity
   

What will you do

• Responsible for completing the order process which includes offering pricing terms according to established margins; sourcing of additional products; and generating sales orders.
• Responsible to accurately enter quotations and orders into the system.
• Responsible to ensure customers are provided with accurate pricing, inventory, and delivery information.
• Required to make sales calls to new and existing customers to maintain relationships and to cultivate additional business.
• Responsible for preparing quotations and process orders on behalf of outside sales staff.
• Responsible for responding to customers’ requests and inquiries in a timely manner.
• Responsible for achieving sales targets and objectives as set by manager.
• Required to understand customer needs and promote and up sell products.
• Adheres to company safety policies and regulations.

What will you bring

• Post-Secondary education in Business Administration, Civil Engineering Technology or a related discipline is an asset
• Previous Inside sales or other sales related experience preferred
•  Previous experience in the Engineered waterworks products preferred
• Must be computer literate, knowledge of AS400 system would be an asset.
• High level of commitment to exceptional customer service.
• Demonstrated initiative with the ability to work in a collaborative team-based environment.
• Highly organized in prioritizing work and multi-tasking.
• Fluency in both French and English would be an asset.

Salary - $50k - $55k annually DOE

This is an excellent opportunity for an ambitious, career-oriented individual desirous of being part of a large, evolving, and successful global organization with the ability to impact the future success.  We offer competitive compensation and benefits as well as exceptional career growth potential.

Overview