All jobs within 500 km around Nepean

• Posting Period: 15-Jan-2025 to 29-Jan-2025
•  

Reporting to the Manager, Mental Health this Public Health Nurse (PHN) will be part of the CORE Team. The PHN will be responsible for coordinating care for individuals by performing intake functions, conducting substance use and mental health assessments, developing, implementing, maintaining, and adjusting comprehensive care plans based on complex needs identified. The PHN will provide direct care and support to individuals, including de-escalating individual who may be undergoing drug induced psychosis. The PHN will be working alongside a Nurse Practitioner.

More information on the Downtown CORE Team.

Major Responsibilities:

• Works under medical directives to perform venipuncture, vaccinations, interpreting and counselling re: laboratory test results, dispensing OTC medications
• Assists in the development of policies and procedures and medical directives as it applies to nursing practice
• Maintains individual/client records and necessary documentation according to policies and procedures of TPH as well as the Standards of Practice set out by the College of Nurses Provides presentations and training to health professionals and community partners Educates clients regarding harm reduction, overdose prevention, recognition and response, naloxone administration, safer drug use, STIs, Hep C, HIV/AIDS prevention, health, sexual abuse/assault, life skills, sexuality, birth control, abortion, pregnancy
• Performs needle exchange, distributes safer drug use kits and provides education on use of safe sex materials, safer drug use from office location, van, clinics, on the street, in community centres and/or shelters
• Monitors clients, provide overdose response as needed, refer clients to needed services, identify the need for wound care, aid clients regarding how to use drugs more safely, assist clients with drug checking, ensure that all policies and procedures are being followed
• Assesses mental and physical health status of clients and takes appropriate action Performs testing, provides pre-post test counselling for HIV, Hep A,B,C and syphilis, assesses abscesses, cleans and medicates wounds and applies dressings Administers vaccinations for Hep B and influenza (others as directed)
• Composes and signs correspondence in relation to clients' needs and advocates on clients' behalf when liaising with doctors, pharmacists, prison authorities, laboratories, etc. Attends court with clients to act on their behalf
• Provides immediate care in crisis situations and performs first aid treatment as necessary
• Assesses needs of clients, makes referrals for primary care and social services and assists clients in accessing community resources
• Provides counselling and medical care to methadone patients
• Works with clients to develop and promote improved health, coping and social skill
• Accompanies clients requiring emergency medical and/or psychiatric assessment to medical and detox centers
• Attends meetings as required
• Collects and maintains statistical information for program monitoring and evaluation purposes
• Participates in professional conferences and workshops
• Develops, implements and facilitates specialized groups, workshops and in-services on a variety of health-related topic
• Participates in community outreach and marketing health promotion strategies Participates in the divisional planning process including development of work plans/operational program plans
• Participates in the planning, development, implementation and evaluation of public health programs and initiatives which may include community mobilization, advocacy for healthy public policy, health education and skills building
• Collaborates and liaises with members of the team and community agencies to identify health needs and participates in the development of plans to meet those needs
• Delivers interventions to individuals and families in hi-risk situations and acts as the service coordinator for these families. Advises/reports to appropriate authorities as required and within the bounds of related legislation
• Participates in surveillance to determine possible causes of outbreaks at the area level and liaises with institutions to ensure proper outbreak management practices
• Inspects licensed premises, other facilities and premises for compliance with relevant Municipal, Provincial and Federal legislation

Key Qualifications:
Your application must describe your qualifications as they relate to:

1. A Bachelor’s degree in nursing from a recognized university and a valid licence from the College of Nurses of Ontario.
2. Experience in the provision of harm reduction, drug treatment/addiction counselling, methadone, social, health, housing, and HIV/AIDS related services.
3. Experience working in an outreach capacity with people who use drugs, people experiencing mental health issues and/or people who are homeless or underhoused.
4. Experience as a Registered Nurse in providing empathetic/relational care for vulnerable clients and those living with substance use, mental health, and housing challenges.
5. Experience within a community mental health program, hospital setting, or the approved equivalent professional development in mental health, counselling, or mental health promotion.
6. Must possess a valid Ontario Driver's License Class "G" with the ability to qualify for a City Equipment Operator's License, and able and willing to drive within the Greater Toronto area.

You must also have:

• Thorough knowledge of HIV/AIDS and Hepatitis prevention and treatment issues.
• Thorough knowledge of harm reduction practice, drug use including safer drug use practices, safer supply, opioid substitution.
• Ability to conduct work in a non-judgmental way, using a harm reduction approach. Excellent assessment skills.
• Knowledge of drug treatment, social, housing, health, HIV/AIDS related programs and services.
• Awareness of issues relating to sex works, addictions, mental health and homelessness. Thorough knowledge of Hepatitis including transmission, prevention, and treatment options.
• Ability to work as a member of a multidisciplinary team.
• Excellent interpersonal skills and excellent oral and written communication skills.
• Willingness and ability to work flexible hours including evenings and weekends.

UPS Capital (UPSC) is the financial services branch of the company, established to meet the financial needs of businesses while accelerating money and goods through their supply chains. By combining financial services with all other UPS capabilities, UPS Capital creates a key link in the UPS global commerce synchronization strategy.

The UPS Capital Business Development Representative researches opportunities through lead database and data mining of UPS and other accounts to identify leads. He/She expands advanced BD opportunities by identifying customer needs, developing financial solutions for customers, obtaining customer commitment, and successfully implementing financial solutions. This position monitors and maintains account relationships to ensure seamless integration of new business and continued customer satisfaction. 

Hybrid Field Sales Role (1x per week in office required - Burlington, ON)

Shift: Mon to Fri 8:30am to 5pm

Responsibilities and Duties

• The UPS Capital Business Development Representative interacts with various sales resources (e.g., UPS, Supply Chain Solutions (SCS), external contact, etc.) to uncover new sales prospects and further connect with prospects to initiate supply chain risk conversation to position appropriate insurance solution.

• He/She conducts prospecting meetings to qualify potential customers (e.g., identifies key decision-makers, assesses current supplier situation, analyzes financial status, etc.)

• This position conducts sales calls (e.g., face to face and phone) to C-level contacts to obtain customer commitment to use UPSC services.

• Conducts sales presentations to communicate the benefits of doing business with UPSC

• Develops customer implementation timeline and action steps to ensure smooth implementation of UPSC products into the customer supply chain, including risk mitigation strategies with the customer and/or working with internal operational and security personnel

• Assesses customer’s needs, customer care requirements, and overall position in the buying cycle to determine sales opportunities

Knowledge and Skills

• Applies Service, Product, and Customer Technology Knowledge: Demonstrates familiarity with the core service offerings across business units and deep familiarity with product, service, and customer facing technology offerings of at least one business unit; demonstrates knowledge of competitors' offerings and the features of their products, services, and customer facing technology solutions; describes types of customers that would benefit from selected offerings; compares and contrasts UPS's and competitor's products, services, and customer facing technology solutions; able to compare and contrast the customer's experience of engaging with UPS and primary competitors across all touch-points; summarizes positive and negative gaps; develops plans to leverage advantages and correct disadvantages

• Assesses Business Needs: Identifies current and future needs of the customer or business; understands how business needs dictate the project’s requirements, project direction, business objectives, and resource allocation; makes recommendations on the solutions-design phase of the project

• Conducts Competitive Analysis: Demonstrates a basic understanding of competitor’s tactics, product/service offerings, and strategies; translates competitor performance and actions into implications for UPS

• Conducts Customer Analysis: Demonstrates some advanced knowledge of how to conduct customer analysis using common sources of information to identify customer facts and trends; collects standard research data about current and prospective customers with some guidance; identifies and develops lists of prospective customers; assists with identifying instances where customer needs or expectations are not being met; drafts promotions of products, services, and features based upon research with oversight from others

• Creates Account Strategies: Helps define and create specific documented account strategies; evaluates key financial indicators to establish account strategies; leverages sales and service resources to meet basic customer needs; recognizes overlap between customer needs and external industry trends

• Solicits and Gathers Information: Demonstrates a general knowledge of techniques for soliciting and gathering information

• Solves Customer Problems: Recognizes when customers are having issues; identifies resolution to basic customer issues and recommends solutions

BASIC QUALIFICATIONS:

• Must be authorized to work in Canada

• Some travel required within Canada and the U.S.

• Experience in the insurance or logistics industry is preferred

• Bachelor’s degree in business, Marketing, Risk or Finance preferred

• 3-7 years previous sales experience

• Candidates must either have or are expected to obtain their level 1 RIBO (Ontario Insurance) license within 90 days from their start date (both Internal/ External Candidates)

• Existing RIBO or OTL or LLQP license would be an asset

• Computer Skills, Microsoft Excel

• French, Mandarin, Hindi & Urdu is an asset but not mandatory

OTHER CRITERIA

Employer will not sponsor visas for position.

On-site: Candidate will be working from our warehouse located at 7207, Henri-Bourassa West, Montreal, Quebec.

Work Schedule: Monday to Friday, 3.30pm to 8pm

Duties and Responsibilities:

• Arrange for pick-up of shipments, contact carriers for ETA, and coordinate schedule.

• Stage and coordinate outbound shipments.

• Safely operate various power equipment.

• Use RF Scanners to electronically scan barcodes.

• Conduct physical inventory or cycle counts daily, weekly and/or monthly based on SOP's.

• Encourage safe work practices in others, point out areas where safety training and enforcement is needed, and participate on Comprehensive Health & Safety Program (CHSP) committee.

• Ensure all equipment is in proper working order (e.g., counter balance/doors/docks/signal lights).

Education and Experience:

• Experience / Skill: Warehouse and forklift experience is preferred.

• Training available

• Bilingual (French and English) - International Trade Business

• Attention to details

• Adapt to change easily

• Fast paced environment

This position maintains a diverse range of equipment including delivery vehicles, heavy duty machinery, on road tractors, and trailers from a variety of manufacturers. This position troubleshoots and maintains/repairs various systems including hydraulic brakes, air brakes, electronics, and engines. This position performs other tasks as requested.

• Job Type: Full-Time - Permanent Position
• Work Location:  Lachine
• Workdays: Monday to Friday
• Shift duration: 7:00 pm – 3:30 am 

Responsibilities:

• Repairs all UPS package cars and equipment.
• Maintain a clean and organized workspace
• Use diagnostic tools and software to identify mechanical problems
• Ensures all vehicles are maintained regularly and in a timely manner
• Communicate effectively in a team work environment
• Performs routine PMI (Preventive Maintenance Inspection) and Maintenance repairs.

Qualifications and or Requirements:

• Bilingual
• Ability to lift 70 lbs./32 kgs.
• Valid driver's license and clean driving record (Required)
• Must be able to work Monday - Friday (7:00 pm – 3:30 am) (require)
• Strong knowledge of mechanical, electrical and electronic components of vehicles
• Excellent problem-solving skills and attention to detail
• Ability to work in a fast-paced warehouse environment and occasionally outdoors
• Possession of essential hand tools. Such as pneumatic tools and more.(required)
• must possess of a PEP card heavy duty or light duty mechanic license. (required)
• Must be able to Bends, stoops, squats, kneels, crouches, crawls, climbs ladders and stairs, stands, walks, and turns/pivots frequently throughout duration of workday 
• Able to pass a Safety Road Test

Compensation and Benefits:

• $31* per hour
• Unionized role with a Defined Benefit (DB) pension plan
• Weekly pay (paid every Friday).
• Paid vacation: 2 weeks on start of service year, 3 weeks after 5 years of service, 4 weeks after 10 years of service, 5 weeks after 20 years of service, 6 weeks after 25 years of service
• Group Benefits (Dental and Extended Medical)
• Defined Benefit Pension Plan
• Immediate access to UPS Employee Discount Program upon hire.
• EAP (Employee Assistance Program)
• Opportunities for future growth within a Fortune 50 company.

Working Conditions:

• Mainly indoors (in a warehouse or shop). Occasionally work outdoors.
• Exposed to hot/cold and variable temperatures when working both indoors and outdoors.
• Wear a UPS Auto Mechanic uniform and adhere to the company’s Appearance Guidelines.

The General Repair Technician II is a mid-entry level position, responsible for assisting other technicians, performing maintenance and repair, routine services on non-technical facility components (i.e. walls, floors, etc.). The Technician II is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Troubleshooting

• Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Maintenance

• Performs work in accordance to established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Performs regular facility technical and non-technical component monitoring and inspection.
• Responds to routine service requests and performs preventative and corrective maintenance.
• Operates facility mechanical, electrical and other systems
• Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.

Administration

• Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements.
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.  Initiates documents to obtain formal approval of work required
• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis.
• Other duties as assigned

KNOWLEDGE & SKILLS

• High school diploma or equivalent
• Minimum 3 years of facility operations and maintenance work experience
• Knowledge of processes and practices relating to facility operations and maintenance
• Ability to maintain, troubleshoot and repair non-technical facility components
• Ability to provide observations about facility conditions and deficiencies and provide suggestions for enhancement and repair
• Ability to research, learn, and gain greater proficiency in applying on-the-job—fire, life, and building codes and standards
• Possesses a strong environment, health and safety mindset. Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Basic knowledge and understanding of Building Automation Systems (BAS)
• Ability to read understand and interpret technical drawings and information
• Computer literacy
• Demonstrated maintenance and repair skills
• Must be able and willing to work shifts, be available for on-call/stand-by and emergency call outs as they arise
• Must be willing to wear personal protective equipment
• Must meet enhanced security clearance requirements
• Valid drivers’ license

Licenses and/or professional accreditation 

• Demonstrate an interest in obtaining a diploma or a certificate or be in the process of obtaining one.
• Meet the requirements for a higher security clearance.
• Any one of the following are considered an asset:
  • Building Operator Certification or equivalent through an accredited institution preferred
  • Building Systems Maintenance Certificate (SMC)
  • Systems Maintenance Administrator (SMA)
  • Systems Maintenance Technician (SMT)
  • Facilities Technician Certification
  • Working towards a trade license, an asset
  • Working towards Building Environment Systems (BES) Operation Class 1

Under the general supervision of the Regional Manager the CLEANER performs a variety of specialized cleaning and building maintenance related tasks with emphasis on customer satisfaction and quality service delivery. 

KEY DUTIES & RESPONSIBILITIES

Functioning as a core member of the team, the Cleaner must be able to:

• Carries out responsibilities to meet Client/Tenant requirements and ensures that cleaning deficiencies are identified to the management team for inclusion in the cleaning program
• Clean and supply designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc.)
• Clean floors by sweeping, scrubbing, or vacuuming 
• Dry/wet mop (wash/scrub) and polish hard surface floors including washroom floors. (The washing/scrubbing of floors is done with handheld or walk behind buffing machines. In large open applications, automatic equipment may be used to perform these functions) 
• Strip, seal, finish, and polish floors
• Strip and finish hard surface floors manually or with power equipment when required 
• Steam clean or shampoo carpets 
• Transport garbage from drop points to garbage bins or compactor 
• Cleans stairwells and elevator cabs where ladders are required 
• Window cleaning, including glass areas requiring ladders, scaffolding or other extension equipment to reach (power washing). 
• Transport maintenance machinery, where necessary, between floors and job sites 
• Cleans and stores equipment and machinery used, reporting any deficiencies to Management team
• Stock and maintain supplies/rooms.  Loads and unloads supplies and replenishes cleaning solutions 
• Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures 
• Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications 
• Make adjustments and minor repairs.  Notify managers concerning the need for major repairs or additions to building operating systems 
• Remove snow and debris from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals. 
• Ensures compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, and fire protection
• Represents BGIS SCS in enhancing tenant and customer satisfaction and maintain positive relations
• Perform and document routine inspection and maintenance activities
• May be required to work shifts, work on-call/standby and emergency call-out as required
• Other duties as assigned

KNOWLEDGE & SKILLS

• Ideally already established in the cleaning business
• 2 years + experience preferred, however willing to train a suitable candidate
• Excellent time management skills/must adhere to tight deadlines/respond quickly to situations
• Self-starter, willing to learn, able to work independently
• Team player
• Good verbal communication and writing skills
• Bilingual (EN/FR) is an Asset
• Excellent interpersonal relationship skills
• Positive attitude toward all aspects of Environment, Health and Safety
• Familiarity with Safety Data Sheets (SDS) preferred
• Knowledge of national and industry codes and standards such as WHMIS

Licenses and/or Professional Accreditation

• Must meet security clearance requirements, where applicable
• Must have a valid Class G license

The Gauge Technician position, under general supervision, is responsible for calibrating, testing, setting up, and repairing various controls, instruments, and gauges measuring all types of variables (these may include dimensional, magnetism, NDT, mechanical properties, metallurgical, or weight). In addition, may disassemble instruments and examine various components for problems and repair gauges or send for applicable repairs.

Powering Vehicles, Motion, Work, and Lives since 1966.

Performance Expectations

Clean, repair, and set up gauges for shop floor (micrometers, vernier, dial indicators, digital indicators), etc.

Calibrate company and employee gauges, inspection equipment.

Maintain computerized system of gauge inventory, calibration dates, calibration history and gauge location, gauge R and R dates and history.

Arrange for the calibration and repair of all gauging and inspection equipment not maintained internally.

Order gauges and equipment as needed and work with Quality Engineers to develop Gauge Plan on new programs.

Maintain inventory of archived/quarantined gauges no longer in current use.

Maintain and update a gauge calibration laboratory scope.

Maintain relations with gauge suppliers.

Write PO for inspection equipment.

Drawing interpretations, including GDT.

Update inspection documentation due to engineering changes, including Gauge Instructions.

Maintain effective communication with managers, supervisors, engineering and production employees.

 Assist in the training of employees of proper use of gauges and inspection equipment.

Coordinate Measurement Systems Analysis (MSA) including Gauge Repeatability and Reproducibility (GR&R) studies.

Review quality control data and statistical data in order to examine trends.

Ability to assess severity of deviations of machined parts from specifications to determine approved inspection.

Credentials

High School Diploma or equivalent general education.

Minimum two years of previous related experience.

Metrology, SPC, Q.C. courses.

Possess Gauge Metrology certificate.

Trained on GAGE Calibration software.

Use computer-assisted design, manufacturing and machining software

Ability to interpret scale drawings at various points throughout machining processes.

Able to operate Zeiss CMM Contrua for calibrating masters in house. 

Knowledge of Statistical Analysis as it relates to gauging systems and inspection equipment.

Knowledge and experience with Measurement Systems Analysis (MSA – AIAG).

Desired Characteristics

Possess good communication skills to discuss work plans and coordinate tasks with other technicians to complete large orders. 

 Ability to work independently and in a team when needed.

Continuously keep up-to-date with new technologies, products and trends within the machining industry. 

What Linamar Has To Offer

Opportunities for career advancement.

Community based outreach supporting both local and global initiatives and charities.

Social committees and sports teams.

Discounts for local vendors and events, including auto supplier discounts

You will play a key role in supporting our production and shipping team in a fast-paced work environment. Your function as a tow motor operator will be to support the production lines, load, unload and move materials as needed throughout the facility 

Powering Vehicles, Motion, Work, and Lives since 1966.

Linamar Corporation is a Canadian global manufacturing company, offering stability and advancement opportunities.

We Offer

• Comprehensive Benefits and Pension Packages
• Career Advancement & Training Opportunities
• Shift Premiums & Production Bonus
• Personal Protective Equipment Allowance

 
Requirements

• Completion High School Diploma or equivalent
• Licensed to operate a tow motor and propane
• Good time management skills to prioritize assignments delegated by your Supervisor
• Experience is an asset

 
Why Linamar

• Opportunities to grow your career
• Community based outreach supporting both local and global initiatives and charities
• Social committees and sports teams
• Discounts for local vendors and events, including auto supplier discounts

The Team 
The Group Treasury Technology team provides development and support services for Group Treasury (including Structural Interest Rate Risk management, Asset/Liability Management, Funds Transfer Pricing, Match Maturity, Budgeting and Planning) and Global Risk Management (Global Retail Credit Risk, Trade Floor Risk Management).

The Role 
The Software Automation Engineer is responsible for developing and implementing technical solutions to support the Group Treasury business with a focus on automating existing manual processes, reducing the likelihood for human errors and improving operational processes. You will be required to participate in multiple projects, including technical design, use cases, and process workflow of complex business processes for internal clients. You must possess the ability to work with a team of technology focused peers and the ability to juggle multiple/concurrent tasks. You must thrive on challenge, be proactive, dynamic and demonstrate initiative and eagerness to learn. 

Some of the key accountabilities include:
Provide technology collaboration and be the ambassador for Automation across Group Treasury Technology.
Participate in aspects of a systems development life cycle within the development team (Requirements Analysis, Design, Development, Test, QA, Implementation and Support)
Be the Point of Contact for escalation on service operation including service availability and continuality
Analyze data in operational database environments including SQL Server
Optimizing and simplifying existing code and perform code reviews
Work closely with the stake holders to clarify requirements and to recommend best practices
Rewriting exiting framework and adding new code and functionalities
Lead initiatives to support continuous integration and improvement through technologies and process
Support Business as Usual Devops where applicable (may require off business hour support)

What You Will Bring to Succeed 

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required. 
• 3-5 years of experience as a Software Engineer
• 2-3 years of industry experience.
• Must have extensive knowledge and experience with major programming languages such as Python, Java, .NET, SQL and scripting.
• Hands on experience working in a DevOps/Agile environment
• Nice to have - Experience with Serverless, Google Cloud Function/Run, Google Cloud Storage and Micro-Services.
• Hands on experience working with Bitbucket, Jenkins (pipelines)
• Excellent problem solving and analytical skills, and be capable of multi-tasking and managing concurrent tasks and initiatives
• Ability to solve technical problems/ processes and understand complex details
• A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level
• Self motivated and curious to learn new technologies and business use cases.

The Workplace

• We are technology partners who help the business transform how our employees around the world work 
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! 
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world 
• We foster an environment of innovation and continuous learning
• We care about our people, allowing them to design how they work to deliver amazing results 
• We offer a competitive total rewards package, including a performance bonus, company matching programs (on pension & profit sharing), and generous vacation 

Contribute to the overall success of the regional Client Administrative Services team by ensuring that individual objectives, initiatives and plans are executed and achieved in line with business strategies and team objectives. Ensure that all activities are carried out in compliance with governance regulations, internal policies and procedures.

Your contribution

• Under the supervision of the Regional Administration Director, provide administrative and operational support, in person and virtually, to help Financial Advisors and Portfolio Managers deliver excellent service to all MD clients.
• Promote a customer-centric culture, to deepen customer relationships and leverage relationships with the Bank and its systems and knowledge.
• Prepare and process client documents. Enter transactions requested by advisors and portfolio managers. 
• Collaborate with a team of advisors, as well as the rest of the regional administrative team. 
• Maintain customer contact database and ensure all notes and information are recorded correctly. 
• Assist in scheduling appointments and preparing documents for client meetings. Respond to urgent requests from advisors during client meetings, prepare messages to clients and ensure that all inquiries from current and potential clients regarding MD products and services are answered quickly and efficiently. 
• Manage a tracking system for requests and issues to ensure everything is resolved promptly according to MD service standards. 
• Provide support and participate in researching and resolving customer issues. Contribute to special projects, when required. 
• Ensure the efficient execution of monthly compliance tasks, such as compliance logs and follow-up of non-compliant documents. 
• Liaise with accountants and third parties to provide tax slips and statements when required. 
• Perform general administrative tasks and provide relief at reception when necessary. 
• Understand Scotiabank's risk culture and risk appetite and reflect this in day-to-day operations and decisions.
• Actively, effectively and efficiently work in his/her field, in accordance with Scotiabank's values, Code of Ethics and Sales Guiding Principles, while ensuring the adequacy, compliance and effectiveness of day-to-day business controls to ensure the company meets its operational, compliance, anti-money laundering and counter-terrorist financing and ethics risk obligations.
• Promoting a productive and inclusive work environment

MD's expectations

• You are committed to delivering an exceptional customer experience. You use your ability to quickly understand the customer's perspective to provide relevant and accurate responses to a wide variety of requests. 
• You handle requests promptly because what's important to your customers is important to you. You get the job done quickly and well. 
• You are able to work independently, but also collaborate within a team. 
• You are open-minded and thrive in a diverse environment where priorities are constantly changing and sometimes conflict.  
• You are familiar with the principles of organizational effectiveness. You pay close attention to details and follow up as necessary by adopting a results-oriented vision . 

Training and experience

• College diploma in business administration, commerce or equivalent.
• Knowledge of the financial services industry and the rules governing estates, trusts, RESPs, RDSPs, TFSAs, RRSPs/RRIFs, TFSAs and non-registered investments and applicable related tax issues. 
• Proficiency in Microsoft Office software. 
• Functional knowledge of MRCC 2. 

Why MD?

• We strongly encourage work-life balance and give you the flexibility and tools to achieve it.
• We believe that a diverse and inclusive work environment promotes employee happiness and productivity.
• We know how important benefits programs are in supporting the mental and physical health of employees and their families.
• We know that financial security is important to you and we want to contribute to this by offering you competitive salaries, performance bonuses, a defined contribution pension plan and a stock purchase program for our employees.
• We know it’s important to take a break, so we offer a generous paid vacation program that increases as you progress through your career at MD. Our collaborative work environment allows you to take a vacation with peace of mind, without having to worry about your clients.
• Through our partnership with Scotiabank, we can offer you great banking solutions to keep more money in your pocket. You'll have access to a wide range of banking services, credit cards, mortgage solutions, auto and home insurance and discounts.
• We love discounts. Through the WorkPerks program, MD staff have access to thousands of discounts across Canada.

“In accordance with a language needs assessment conducted by Scotiabank, the successful candidate must be able to communicate in English and French, as they will be serving an English-speaking clientele.”

As a Senior Cloud Engineer, you will be part of Public Cloud Operations teams and responsible for delivering exceptional support, innovation, and service availability of Public Cloud Services for our global clients, developing and delivering innovative solutions to continuously measure and improve the team’s speed, quality, and effectiveness without compromising on security and controls of the bank, as well as leading and developing solutions to meet or exceed operational objectives, availability targets, key performance indicators (KPIs), and service commitments.

Is this role right for you? In this role you will:

Operational Excellence

• Manage IT service management (ITSM) incidents, problems, change and service requests for the team to ensure Public Cloud infrastructure and delivery pipelines are available and performing without operational standards. 
• Drive root cause analysis and problem resolution where required to prevent repeat issues and/or improve key performance indicators for the team. 
• Develop and deliver procedures and best-practices to prevent unplanned outages.
• Improve proactive monitoring and remediation to reduce customer impact, MTTR, and unplanned outages.
• Interaction and collaboration with service vendors, application teams, and other operations and engineering technology partners. 

    
Influence a team of specialized IT professionals

• Ability to collaborate and influence partners and teammates of IT professionals with multiple technology backgrounds such as infrastructure management systems administration, middleware systems, application development, networking, and database technology.
• Reviewing and providing operational signoff on project deliverables, documentation (including Operational Readiness)
• Demonstrate strategic thinking, building relationship, influencing, conflict resolution, developing and coaching talent, executive communications.

    
Site Reliability Engineering (SRE)

• Develop and achieve system availability commitments.
• Apply SRE methodology for all process, tools and technology managed by Public Cloud Operations. 
• Establish procedures and policies that ensure problems are properly documented and effectively resolved.  
• Identify, document, and drive automation opportunities to improve productivity, observability, and SRE/SRO metrics.

    
Managing Risk

• Ensure regulatory requirements, security controls, and compliance procedures are met where applicable (i.e., OSFI, SOX, AML, etc.).
• Actively manage Internal and External Cloud Audit and deliver on all assigned audit action items 
• Identify and report on risks, controls, and findings to operate within the bank’s risk framework.
• Negotiating IT project requirements (i.e., Deadlines, budgets, resources, etc.)

    
Development and Innovation

• Own operations and product roadmaps; develop strategies for improving automation, observability, non-functional requirements testing, SRE/availability capabilities, and an engineering mindset. 
• Preparing business cases for adopting new technologies or processes, ensuring that existing products and services are exploited to the fullest, and managing delivery where necessary for the implementation of new hardware and/or software tools.  

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• He/she is an Information Technology professional with broad experience in development, operations, project management, and service delivery.  The incumbent must have a relevant degree and/or proven IT experience.
• Excellent verbal and written communication skills are essential.
• Excellent organizational skills and the ability to manage multiple complex initiatives.
• Spanish would be an asset.

What's in it for you?
 

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

 
Working location condition: Hybrid
 
#LI-Hybrid