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Customer Service Representative Part-time Job

BMO Canada

Customer Service   North Vancouver
Job Details

Application Deadline:

12/13/2024

Address:

1120 Marine Drive

 

Our Lower Capilano branch is seeking a part-time (18,75 hours) Customer Service Representative, available to support a flexible schedule (Monday through Saturday).  

 

Find your place within a team that will cheer you on as you learn, lead, and advance a career that has a real impact on our clients' lives.  

 

 

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:

  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration & team skills - Basic (in business environment).

 

Salary:

$33,850.00 - $44,000.00

Customer Service Representative

BMO Canada
North Vancouver
  Customer Service Part-time
  33,850  -  44,000
Application Deadline: 12/13/2024 Address: 1120 Marine Drive   Our Lower Capilano branch is seeking a part-time (18,75 hours) Customer Service Representative, available to support a...
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Nov 22nd, 2024 at 13:05

Cook Full-time Job

A&W

Tourism & Restaurants   North Vancouver
Job Details

Overview

Languages

English

Education

  • Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

 Work must be completed at the physical location. There is no option to work remotely.

Work setting

  • Fast food outlet or concession

Responsibilities

Tasks

  • Determine the size of food portions and costs
  • Requisition food and kitchen supplies
  • Prepare and cook complete meals or individual dishes and foods
  • Inspect kitchens and food service areas
  • Order supplies and equipment
  • Maintain inventory and records of food, supplies and equipment
  • Clean kitchen and work areas
  • Manage kitchen operations
  • Wash, peel and cut vegetables and fruit
  • Prepare, heat and finish simple food items

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure

Personal suitability

  • Client focus
  • Flexibility
  • Team player

 

How to apply

By email

[email protected]

By mail

920 Marine DriveNorth Vancouver, BCV7P 1R9

In person

 

920 Marine DriveNorth Vancouver, BCV7P 1R9Between 12:00 p.m. and 05:00 p.m.

Cook

A&W
North Vancouver
  Tourism & Restaurants Full-time
  18.10
Overview Languages English Education Secondary (high) school graduation certificate Experience 1 year to less than 2 years On site  Work must be completed at the physical location....
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Nov 12th, 2024 at 16:53

Administrative assistant Full-time Job

Panago Pizza

Administrative Jobs   North Vancouver
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as college, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
Experience: Candidates should have experience of 1 to less than 2 years

Candidate Status:

  • Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
  • International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

  • The candidates should be able to arrange and co-ordinate seminars, conferences, etc., supervise other workers, train other workers, and train, direct, and motivate staff
  • The candidates should be able to determine and establish office procedures and routines, plan, develop, and implement recruitment strategies, schedule and confirm appointments, and manage contracts
  • The candidates should be able to manage training and development strategies, answer telephone calls and relay messages, answer electronic enquiries, and compile data, statistics, and other information
  • The candidates should be able to oversee the preparation of reports, advise senior management, respond to employee questions and complaints, and order office supplies and maintain inventory
  • The candidates should be able to negotiate collective agreements on behalf of employers or workers, oversee payroll administration, arrange travel, related itineraries, and make reservations, and open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information
  • The candidates should be able to type and proofread correspondence, forms, and other documents, perform data entry, provide customer service, recruit and hire workers and carry out related staffing actions, and maintain and manage digital databases
  • The candidates should be able to perform basic bookkeeping tasks, consult with clients after sale to provide ongoing support, conduct performance reviews, oversee occupational health and safety, and supervise office and volunteer staff

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Administrative assistant

Panago Pizza
North Vancouver
  Administrative Jobs Full-time
  28.50
Requirements: Languages: Candidates must have knowledge of the English Language Education: Candidates need standard educational qualifications such as college, CEGEP or other non-u...
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Jul 3rd, 2024 at 13:39

Web developer Full-time Job

Ace Laser Inc (Toner Parts)

IT & Telecoms   North Vancouver
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates should have Bachelor’s degree or equivalent experience
Experience: Candidates should have experience of 2 years to less than 3 years
Computer and technology knowledge: HTML, Java, JavaScript, JSP, CSS, C++, Web service design, JQuery, Data analysis software, .NET, C#, Ruby

 

Physical Requirements:

    • The candidates should thrive in a fast-paced work environment and be capable of working effectively under pressure
  • The candidates should demonstrate a strong attention to detail in their work and have the ability to distinguish between colors

Other Requirements:

  • The candidates should be dependable in fulfilling their responsibilities and possess efficient interpersonal skills
  • The candidates should be highly organized in their approach and effective team players, known for their accuracy in tasks

Candidate Status:

  • Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
  • International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

  • The candidates should be able to source, select, and organize information for inclusion and design the appearance, layout, and flow of the Website
  • The candidates should be able to create and optimize content for the Website using a variety of graphics, database, animation, and other software
  • The candidates should be able to conduct tests and perform security and quality controls, plan, design, write, modify, integrate, and test Web-site related code
  • The candidates should be able to write, modify, integrate, and test software code, identify and communicate technical problems, processes, and solutions
  • The candidates should be able to prepare reports, manuals, and other documentation on the status, operation, and maintenance of software, research and evaluate a variety of software products
  • The candidates should be able to maintain existing computer programs by making modifications as required and write, modify, integrate, and test software code for e-commerce and other Internet applications

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Web developer

Ace Laser Inc (Toner Parts)
North Vancouver
  IT & Telecoms Full-time
  39
Requirements: Languages: Candidates must have knowledge of the English Language Education: Candidates should have Bachelor’s degree or equivalent experience Experience: Candidates...
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Jun 12th, 2024 at 15:20

Waiter/waitress Full-time Job

Aura 888 Foods Ltd

Tourism & Restaurants   North Vancouver
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience, training will be provided

 

Physical Requirements:

  • The candidates should be able to handle weight Up to 9 kg (20 lbs)

Candidate Status:

  • Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position.
  • International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

  • The candidates should be able to present bills to customers and accept payment in cash, credit or debit cards, traveler’s cheques, or room billings
  • The candidates should be able to describe menu items including daily specials for customers
  • The candidates should be able to advise on menu selections
  • The candidates should be able to clear and clean tables, trays, and chairs
  • The candidates should be able to greet patrons, present menus, make recommendations and answer questions regarding food and beverages
  • The candidates should be able to serve food and beverages

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

By email
[email protected]

By mail
88 Chesterfield Avenue
North Vancouver, BC
V7M 0B3

Waiter/waitress

Aura 888 Foods Ltd
North Vancouver
  Tourism & Restaurants Full-time
  17
Requirements: Languages: Candidates must have knowledge of the English Language Education: Candidates don’t need standard educational qualifications Experience: Candidates don’t ne...
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May 13th, 2024 at 11:51

Supervisor, food services Full-time Job

MAVI'S MIDTOWN FOODS LTD

Tourism & Restaurants   North Vancouver
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language.
Education: Candidates need Secondary (high) school graduation certificate

  •  

Experience: Candidates need an experience of 7 months to 1 year

Responsibilities

Tasks

  • Supervise and co-ordinate activities of staff who prepare and portion food
  • Estimate and order ingredients and supplies
  • Ensure food service and quality control
  • Maintain records of stock, repairs, sales and wastage
  • Prepare and submit reports
  • Supervise and check assembly of trays
  • Supervise and check delivery of food trolleys
  • Establish work schedules

How to apply:

 

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer by email (along with your resume) through below mentioned details.

By email

 

[email protected]

Supervisor, food services

MAVI'S MIDTOWN FOODS LTD
North Vancouver
  Tourism & Restaurants Full-time
  18.50
Requirements: Languages: Candidates must have knowledge of the English Language. Education: Candidates need Secondary (high) school graduation certificate   Experience: Candidates...
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Jan 29th, 2024 at 12:25

Retail salesperson Full-time Job

Obsession Bikes

Sales & Retail   North Vancouver
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates needs Secondary (high) school graduation certificate
Experience: Candidates needs an experience of 1  to less than 7 months

Work site environment: Non-smoking

Work setting: In shop

Responsibilities

Tasks

  • Operate cash register
  • Provide advice about merchandise
  • Assist in display of merchandise
  • Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease
  • Provide customer service

Experience and specialization

Type of product

  • Bicycle
  • Sports equipment and clothing

Additional information

Personal suitability

  • Hardworking
  • Positive attitude
  • Efficient interpersonal skills
  • Flexibility
  • Reliability
  • Excellent oral communication
  • Client focus

Benefits

Long term benefits

  • Other benefits

 

How to apply

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

 

 

By email

[email protected]

How-to-apply instructions

Here is what you must include in your application:

  • Cover letter

 

This job posting includes screening questions. Please answer the following questions when applying:

  • Are you currently legally able to work in Canada?

Retail salesperson

Obsession Bikes
North Vancouver
  Sales & Retail Full-time
  17  -  25
Requirements: Languages: Candidates must have knowledge of the English Language Education: Candidates needs Secondary (high) school graduation certificate Experience: Candidates ne...
Learn More
Jan 12th, 2024 at 00:32

Team Member (Full Time & Part Time Storewide Opportunities) Full-time Job

Whole Foods Market

Sales & Retail   North Vancouver
Job Details

*Urgently Hiring Prepared Foods Production and Service Team Members*

Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where you’ll work in a professional environment, with the highest quality ingredients and have a true work-life balance! We are currently hiring for a variety of roles with various schedules. We have Full-Time and Part-Time opportunities, depending on the role and team. Apply once to be considered for openings at this location!

 

 

Here is a list of our Team Departments and the Team Member roles you may be considered for:

 

*Urgently Hiring Prepared Foods Production and Service Team Members*

  • Bakery:  Counter Service, Packaging, Coffee Bar
  • Customer Service / Store Support:  Cashier, Cashier Assistant (Bagging, Carts), Sanitation
  • Grocery:  Stocker (Frozen Foods, Dairy, Bulk Items) – Day and Overnight shifts
  • Meat:  Counter Service, Oven-Ready Prep
  • Prepared Foods:  Deli Counter Service, Kitchen, Food Prep, Dishwasher, Culinary Venues (Pizza Maker, Sandwich Maker, Runner: Hot Food / Salad Bar)
  • Produce / Floral:  Stocker, Clerk, Floral Arrangements, Production (Fruit and Vegetable Cutting)
  • Seafood: Counter Service, Oven-Ready Prep
  • Specialty: Beer, Wine, Cheese Cutting and Wrapping, Chocolate, Pub Service
  • Whole Body: Stocker (Vitamins, Supplements, Body Care, Clothing and gifts)

 

** All roles/departments listed above may not be available at all locations

 

 

Benefits

  • Competitive pay, flexible scheduling, paid time off, 20% store discount, growth opportunities including training programs, and more!

 

Team Members provide support performing duties related to customer service, stocking, and sanitation in assigned department(s). All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and other Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support Whole Foods Market core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.

 

Desired Work Experience

  • No prior retail experience required.

 

Responsibilities

  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Performs opening, mid, and closing duties as assigned.
  • Follows department procedures for preparing, storing, rotating, and stocking of product.
  • Prepares, packages, weighs, and prices products for sale.
  • Monitors product quality and freshness and ensures proper product rotation.
  • Ensures cases and shelves are clean and well-stocked.
  • Completes spoilage, sampling, temperature, and sweep logs as required.
  • Assists with periodic inventory checks.
  • Arrives to workstation on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
  • Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
  • Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
  • Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
  • Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with Whole Foods Market cleanliness and safety standards.
  • Ensures accuracy of signs and pricing.
  • Immediately reports safety hazards and violations.
  • Performs other duties as assigned by store, regional, or national leadership.


Knowledge, Skills, & Abilities

  • Ability to learn basic knowledge of all products carried in department.
  • Ability to visually examine products for quality and freshness.
  • Proactively reads labels and familiarizes oneself on various products.
  • Strong to excellent communication skills and willingness to work as part of a team.
  • Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
  • Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
  • Ability to follow directions and procedures; effective time management and organization skills.
  • Passion for natural foods and the mission of Whole Foods Market.
  • Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
  • Understanding of and compliance with Whole Foods Market quality goals.


Physical Requirements/Working Conditions

  • Must be able to lift 50 pounds.
  • In an 8-hour workday: standing/walking 6-8 hours.
  • Hand use: single grasping, fine manipulation, pushing and pulling.
  • Work requires the following motions: bending, twisting, squatting and reaching.
  • Exposure to FDA approved cleaning chemicals.
  • Exposure to temperatures: Less than 32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
  • Ability to work in a wet and/or cold environments.
  • Ability to use tools and equipment, including box cutters, knives, electric pallet jacks, forklifts, hand trucks, six-wheel carts, balers, and other heavy machinery.

Team Member (Full Time & Part Time Storewide Opportunities)

Whole Foods Market
North Vancouver
  Sales & Retail Full-time
  17  -  20.65
*Urgently Hiring Prepared Foods Production and Service Team Members* Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where you’ll wor...
Learn More
Jan 11th, 2024 at 08:01

2024 VFRS Firefighter Full-time Job

City Of Vancouver

Public Service   Vancouver
Job Details

Vancouver Fire and Rescue Services (VFRS) is committed to being the international leader in fire, rescue, community risk reduction, and staff safety and wellness. Located on the traditional, ancestral and unceded lands of the the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Sel̓íl̓witulh (Tsleil-Waututh), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working to be the greenest city in the world. Named among Canada’s Top Employers, and Canada’s Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

 

Consider joining our team and being part of a dynamic, exciting, inclusive and rewarding workplace.

 

 

VFRS employs over 850 people, has 20 fire halls, a training site, and two fire prevention offices. In addition to fire suppression, VFRS provides pre-hospital care, vehicle rescue, marine response, hazardous materials response, technical rescue, and many other emergency services in Vancouver. We work to create safe communities through public education for all ages, fire prevention and inspection services, and by working closely with partner agencies and community groups.

 

Application Close: Open until vacancies filled

 

We are committed to service excellence and recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBTQ+ and persons with disabilities are encouraged to apply.

 

To be considered for this exciting and impactful career opportunity with a generous benefits package, please apply through our careers site. We thank all applicants for their interest. 

2024 VFRS Firefighter

City Of Vancouver
Vancouver - 8.59km
  Public Service Full-time
Vancouver Fire and Rescue Services (VFRS) is committed to being the international leader in fire, rescue, community risk reduction, and staff safety and wellness. Located on the tr...
Learn More
Dec 23rd, 2024 at 14:34

Maintenance Technician I Full-time Job

City Of Vancouver

Maintenance & Repair   Vancouver
Job Details

Main Purpose and Function
This Maintenance Technician I responsible for maintaining, operating, troubleshooting and repairing physical plant equipment and related systems used in the heating, ventilation and air conditioning of our facilities.
This position may be a required to work evenings and weekends on various shifts as operationally required.Shift differential will apply when applicable.

Specific Duties and Responsibilities

  • Inspects components, checks gauges and monitors fluid levels.
  • Maintains, repairs, and/or replaces filters, pulleys and belts.
  • Replaces gaskets, pumps and bearings.
  • Refits and packs valves.
  • Tests and adds chemicals to systems.
  • Oils, greases and cleans components.
  • Conducts operational tests to ensure optimal equipment performance.
  • Makes set point adjustments to physical plant equipment and related systems.
  • Performs related duties as required.

 

Qualifications
Education and Experience:

  • Completion of Grade 12 and courses in the technical specialty and considerable related experience, or an equivalent combination of training and experience.
  • Fourth Class Power Engineer Certificate or equivalent/higher is required
  • Sound related experience in the maintenance of HVAC equipment and of Worksafe BC indoor airquality regulations
  • Class C Gas Fitters License for the Province of B.C is desirable


Knowledge, Skills, and Abilities:

  • Considerable knowledge of the methods, materials, tools and equipment used in the maintenance and repair of building system components and related installations.
  • Working knowledge of building systems and the provincial regulations governing operations.
  • Ability to operate and adjust equipment and automated control systems (DCC) such as Delta and Reliable controls, make complex repairs and replace components.
  • Ability to develop work plans, adapt work methods and estimate materials.
  • Ability to maintain records and to prepare reports.
  • Skill in the care and use of tools and testing equipment.
  • Good sound judgement and effective interpersonal skills
  • Working knowledge of MS Office software is preferred.

 

Drivers License and Record Checks

Candidates must attach the following records and satisfy the City’s driving requirements to be considered for this role:

  • Copy of your three-year ICBC Commercial Driver’s Abstract (N Print) directly from ICBC dated within 30 days of this posting
  • Copy of your three-year ICBC Driver’s Claims History directly from ICBC within 30 days of this posting
  • If you have less than three years driving experience in BC, a request must be made for out of province/country abstract and claims history
 

 

Business Unit/Department: RealEstate Env & Fac Mgmt (1100) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Regular Full Time 

Position Start Date: February, 2024

Salary Information: Pay Grade GR-019: $34.3 to $40.34 per hour
Number of Vacancies: 2

 

Application Close: January 10, 2025

Maintenance Technician I

City Of Vancouver
Vancouver - 8.59km
  Maintenance & Repair Full-time
  34.30  -  40.34
Main Purpose and Function This Maintenance Technician I responsible for maintaining, operating, troubleshooting and repairing physical plant equipment and related systems used in t...
Learn More
Dec 19th, 2024 at 15:01

Administrative Assistant III Temporary Job

City Of Vancouver

Administrative Jobs   Vancouver
Job Details

The Administrative Assistant III works closely with two Directors of Planning, Urban Design & Sustainability (PDS) within the GM’s Office.  The position provides an extensive range of confidential and sensitive administrative support services at the executive level, such as managing Directors’ calendars, liaising with internal and external stakeholders, ensuring that matters requiring immediate action are brought to the attention of the Directors, preparing and/or locating background information on issues and sensitive topics; and using discretion and judgement to resolve issues.

 

Specific Duties and Responsibilities

  • Proactively creates and maintains effective workflow and communications to accomplish the work of the Directors through handling of a variety of projects and tasks simultaneously.
  • Manages the Director’s executive calendars and schedules.  Works with multiple, competing and changing priorities to organize appointments, proactively resolve conflicts, and to ensure optimal use of Director’s time.
  • Manages the flow of incoming and outgoing inquiries to Directors’ Office. Tracks and follows-up on items and inquiries and complaints as required, and ensures that Directors’ responses to requests are completed in a timely manner.  
  • Provides information and referrals based on a broad knowledge of the Director’s priorities, procedures and protocol. Responds to public and stakeholder inquiries and requests.
  • Makes decisions in the absence of the Directors such as determining if an issue needs to be forwarded to the GM or GM’s Executive Assistant, or may be dealt with by another senior leader.
  • Communicates directly by telephone and e-mail, on behalf of the Directors with key internal and external contacts including development industry members, senior staff, senior government officials, and politicians.   
  • Manages and directs media calls (in conjunction with Communications) by determining the subject, deadlines and necessary/ appropriate follow through.
  • Drafts, screens, reviews and edits sensitive and confidential correspondence of the Directors, and drafts, proofreads, and prepares communications, presentations, reports, on behalf of the Directors.
  • Maintains the image of the Directors offices by ensuring that all correspondence and documentation prepared for the office adheres to a consistent and professional standard.
  • Manages scheduling and logistics for Planning Department Trainings/All Staff Meetings; provides support to various committees which the Directors Chair.  
  • Sets, schedules, manages and prepares meeting logistics for the Directors divisional, senior management, all staff meetings/training including: agenda packages, arranges meeting dates/times/rooms, types and distributes minutes, follows up on action items and coordinates with the GM and the GM’s Executive Assistant on activities.
  • Develops, organizes and maintains a comprehensive filing system for the Directors’ offices in accordance with the City's record management system.  Monitors the Directors’ SharePoint site.  Maintains databases; entering, updating, reviewing, extracting and researching data.
  • Schedules and tracks annual performance reviews for the senior management and GM’s office.
  • Oversees and ensures expense reimbursement for Directors. 
  • Arranges travel and training for the Directors.
  • Holds Mastercard Card Holder authority for the Department.  Reconciles Mastercard expenditures by determining cost centres and account codes on a monthly basis before submitting to the Administrative Manager for approval.
  • Drafts and finalizes approvals for Professional Service Agreements for Consultants as directed by Directors. Assists with administration of consulting contract documentation and invoice payment as guided by Directors
  • Produces a variety of reports and gather business information and materials for the Directors. This includes downloading information from databases (such as SAP) and organizing information for presentation and /or consideration.  Photocopies and distributes reports, presentations, correspondence, spreadsheets, and statistics as required.
  • Ensures records management protocols are followed as the Departmental Record Coordinator (DRC) for the Directors and conducts annual disposition of records and transfers to archives.
  • Provides back up coverage for the GM’s Executive Assistant, and, under exceptional circumstances, provides back up coverage to the PDS Senior Management Team Administrative Assistant as requested by the Admin Manager via the Directors. Including job requisition processing and assisting with calendar management in their absence.
  • Coordinates the Planning Department’s Speakers Series.
  • Oversees and is the point of contact for Freedom of Information (FOI) inquiries for the Directors.
  • Conducts research and analyzes projects as requested by Directors.
  • Performs other duties as assigned by the Directors or GM.

 

Qualifications
Education and Experience:

  • A diploma in Business Administration or a related field with at least 5 years working at a senior management level in an administrative capacity, preferably as an Executive Assistant or Office Manager.
  • Requires excellent interpersonal and communication skills including an effective knowledge of correct punctuation, grammatical usage and a comprehensive vocabulary for preparation of business letters, reports and statements.
  • Superior clerical, mathematical, and statistical aptitude and accuracy; thorough knowledge of MS Office programs including (Word, Excel, Outlook, PowerPoint); ability with VanDocs, Sharepoint, OH&S database, Incident database, SAP; SuccessFactors, E-CAFs, E-SAFs, E-HAFs, etc.; research abilities; familiarity with standard office equipment (printers, voicemail, etc.)
     

Knowledge, Skills and Abilities:

  • Extensive knowledge of office practices and procedures.  
  • Considerable knowledge of and ability to explain and apply City programs, policies, procedures, and collective agreements.  
  • Ability to exercise discretion and deal with sensitive and confidential information.  
  • Ability to prioritize and organize work, handle multiple assignments and meet deadlines.
  • Ability to work in a high volume environment with frequent interruptions and changing priorities.
  • Ability to communicate effectively orally and in writing
  • Ability to work independently and solve problems.
  • Ability to build and maintain effective working relationships across the organization and work collaboratively in a team environment.
  • Ability to manage and adapt to change.
  • Ability to deal tactfully and effectively with the public.
  • Ability to research and collate a variety of data and issues.
  • Ability to use a multitude of office equipment.
  • Proficient in the use computer programs including word-processing, spreadsheets, databases, email and scheduling programs.
 

 

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

 

Business Unit/Department: Planning, Urban Design & Sustainability (1275) 

Affiliation: Exempt 

Employment Type: Temporary Full Time 

Position Start Date: January, 2025 

Position End Date: December, 2026

Salary Information: Pay Grade RNG-030: $56,567 to $70,714 per year

 

Application Close: January 5, 2025

Administrative Assistant III

City Of Vancouver
Vancouver - 8.59km
  Administrative Jobs Temporary
  56,567  -  70,714
The Administrative Assistant III works closely with two Directors of Planning, Urban Design & Sustainability (PDS) within the GM’s Office.  The position provides an extensive r...
Learn More
Dec 19th, 2024 at 14:59

ScotiaMcLeod Administrative Support Assistant (16 month contract) Full-time Job

Scotiabank

Administrative Jobs   Vancouver
Job Details

As an Administrative Support Assistant, you will be responsible for providing administrative support to one or more Advisors and their teams.  
  
IS THIS ROLE RIGHT FOR YOU
In the role you will:

  • Be responsible for onboarding new client relationships through digital account opening and documentation administration 
  • Process client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
  • Respond to client inquiries and issues in a timely manner and escalating , as required

 

DO YOU HAVE THE SKILLS
We would love to work with you if you have:

  • Experience in the securities industry
  • Excellent verbal and written communication
  • Strong organizational skills 
  • Ability to take initiative, work independently and meet deadlines
  • Meticulous attention to detail and excellent time management skills
  • Exceptional client service skills

 

WHAT’S IN IT FOR YOU

  • At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
  • An organization committed to making a difference in our communities– for you and our clients.
  • An inclusive working environment that encourages creativity, curiosity and celebrates success. 
  • Learning and Development – free access to Scotia Academy to upskill and develop your skills.

ScotiaMcLeod Administrative Support Assistant (16 month contract)

Scotiabank
Vancouver - 8.59km
  Administrative Jobs Full-time
As an Administrative Support Assistant, you will be responsible for providing administrative support to one or more Advisors and their teams.      IS THIS ROLE RIGHT FOR YOU In the...
Learn More
Dec 18th, 2024 at 16:08

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