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As an Administrative Support Assistant, you will be responsible for providing administrative support to one or more Advisors and their teams.  
  
IS THIS ROLE RIGHT FOR YOU
In the role you will:

• Be responsible for onboarding new client relationships through digital account opening and documentation administration 
• Process client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
• Respond to client inquiries and issues in a timely manner and escalating , as required

DO YOU HAVE THE SKILLS
We would love to work with you if you have:

• Experience in the securities industry
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

WHAT’S IN IT FOR YOU

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

12/27/2024

Address:

455 W Georgia Street

We are actively recruiting for a part-time Customer Service Representative to join our Georgia & Richards branch. Individual must be able to support 26.25 hours per week and flexible Monday to Saturday.

Professional competency in Korean is considered an asset in order to support and collaborate with our Korean speaking customers, colleagues and/or various stakeholders.

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $44,000.00

CIBC’s Wood Gundy team is the full-service brokerage division of CIBC serving our high net worth clientele. As a Branch Assistant, you will provide ongoing support to the Branch Manager and their team through managing the reception area of the Wood Gundy Branch and provide excellent customer service to clients. You will also ensure the efficiency of the operations of the branch through a wide range of administrative activities.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time Monday through Friday.

The salary range for this role is $47,420.00 - 59,740.00 CAD Annual.

How You'll Succeed

• Client Engagement - Connect on a personal level to make every interaction meaningful. Enhance relationships by collaborating with your team and providing administrative support to ensure client needs are met. Respond to requests by answering questions and providing an exceptional experience.

• Relationship Building - Heighten CIBC brand awareness in your community by attending local events and participating in marketing and outreach activities. Grow your network to create lasting connections that will generate future opportunities. Work closely with your team to connect clients with the right opportunities.

• Innovation - Make an impact by assisting in problem solving and finding solution and often going above and beyond in assisting to find a resolution.

• Administrative Support - Maintaining compliance standards in client dealings/client files. Conduct administrative activities and engage in administrative processes associated with branch management.

Who You Are

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

• You have a degree/diploma in Business; CSC is an asset

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Vancouver-1055 Dunsmuir-2500

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Activity Coordination, Interpersonal Communication, Multitasking, Office Administration, Organizational Efficiency, Personal Initiative

Overview

Classification: HEU 180
Salary/Rate of pay: Grid 24 $30.54

Location:  

Vancouver, British Columbia, CA, V6H 2N9

Application deadline: Will remain open until filled 
Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

The Staffing Clerk is responsible for planning and preparing rotational work schedules to meet operational needs.

Formula for Success:

• Assesses and plans staffing requirements to meet operational needs and processes within the Supply Chain Department
• Prepares, maintains and posts work schedules
• Performs timekeeping
• Maintains records on relief staff such as names, addresses, phone numbers, email addresses, availability for work, suitable work area and hours worked

Desired Education and Skills:

• Grade 12 plus four years' recent related experience or an equivalent combination of education, training, and experience
• Ability to type 45 wpm and advanced Excel
• Ability to communicate effectively both verbally and in writing
• Ability to deal with others effectively
• Physical ability to carry out the duties of the position
• Ability to organize work
• Ability to operate related equipment

What We Offer You:

• Premiums paid according to the collective agreement
• Defined Benefits Pension Plan
• Employee discounts, wellness program, and much more

What you can expect:

• Works: Monday to Friday. Hours are 06:60 to 14:30. Rest days: Saturday and Sunday
• Physical requirements for the role include the ability to lift weights up to 10 kg.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

Main Purpose and Function
The Engineering Assistant II performs a variety of technical and clerical tasks related to processing Development, Building, and Street Use Permits. The work includes assisting with the review of plans and applications for residential and commercial sites to ensure departmental and by-law compliance, updating and coordinating site inspection records and documents, and performing field investigations to assess development site conditions.

Specific Duties and Responsibilities

• Routes and tracks development plans within Engineering Services
• Receives and responds to inquiries from applicants and assesses complexity
• Sets up site folders for active construction sites
• Calculates various development fees 
• Reviews and interprets technical designs
• Estimates costs for smaller scaled assets 
• Reviews development and building plans
• Supports functions at the Engineering Client Services Counter
• Updates and maintains electronic databases 
• Provides general support to Development and Building Site Inspection sections
• Other duties/responsibilities as assigned.

Qualifications
Education and Experience:

• Completion of Grade 12 supplemented by related technical courses or an equivalent combination of education and experience 

Knowledge, Skills and Abilities:

• Knowledge of relevant by-laws, codes, acts and regulations governing the work 
• Ability to read and interpret engineering drawings
• Ability to perform calculations based on technical drawings and fee schedules
• Ability to perform thorough, complete, and accurate work
• A working knowledge of Word, Excel and Outlook 
• Knowledge of electronic filing systems, such as VanDocs and POSSE
• Good writing skills to maintain accurate records 
• Strong verbal and written communication skills
• Ability to work collaboratively and respectfully with internal and external contacts
• Ability to research and analyse information to make technical recommendations
• Ability to work well in a team and business environment 
• Ability to work under tight timelines and handle multiple tasks 
• A current and valid BC driver’s license is preferred 
• Experience with GIS, AutoCAD and the City’s electronic permitting computer programs or related systems is an asset

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Engineering Services (1300) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: January, 2025 

Position End Date: October, 2025 

Salary Information: Pay Grade GR-017: $31.66 to $37.20 per hour

Application Close: December 13, 2024

Main Purpose and Function

This position will play a major role in the support and enhancements of the City’s 311 Customer service applications (EM Pro / Verint) as well as a supporting role with Enterprise Service Management systems (ServiceNow), and will be responsible for the design, implementation and maintenance of business systems, plus its related solutions and utilities, integrations, and reports.

This role will be more front-end focused but will require knowledge of back-end development as well. Application development will employ a variety of languages and platforms, but will primarily leverage Javascript and React Native and JQuery frameworks. Experience with other languages, frameworks and environments such as SQL Server (SSRS), .NET, Oracle, SOAP, RESTful API are an asset.

Specific Duties and Responsibilities

• Create, test and maintain applications and tools, and have responsibility for all aspects of systems documentation and reporting, security, data integrity and implementation. 
• They may also work with other systems with functional or operational ties to EM Pro and ServiceNow or its supported business lines, such as integrated applications or new solutions to be introduced to support team’s work scope. Our systems’ operational support role is expanding. 
• The Programmer/Analyst will participate in reviews of the use and application of information technology standards and procedures and liaise with 311, business unit and IT analysts to maintain consistency and continuity of the City's technology and information base.  
• The Programmer Analyst may prepare and deliver oral and written presentations.  Duties also include keeping abreast of current software and hardware developments and training of systems and user personnel. 
• Other duties/responsibilities as assigned 

Qualifications
Education and Experience:

• Completion of a Computer Systems Technologies two year diploma course at a technical institute plus sound experience in programming; OR an equivalent combination of training and experience

Knowledge, Skills and Abilities:

• Knowledge of Windows operating systems (Windows 2018 Server and above) and related technologies (IIS, Active Directory), Oracle and SQL Server
• A combination of SQL, .NET, and JavaScript. Knowledge of C# is an asset.
• Development and maintenance of enterprise applications (e.g CRM, ERP) and preferably related to call centres or asset management, running in an ASP.NET environment.
• SOAP and RESTful application API
• Integration and data-transformation between different software systems
• Migration of legacy applications data into new enterprise system, familiar with data transformation concepts and methods.
• Reporting creation tools, preferably SQL Server Reporting Services (SSRS) or Power BI.
• Experience with system-specific configuration tools, such as EM Pro (Verint) or ServiceNow, is an asset. 
• Proven self-starter who is able to exercise considerable independent judgment while working under minimal supervision. 
• A combination of strong business systems analysis and technical skills, data modelling skills, experience in the development and maintenance of computer systems and integration of applications and databases across platforms is highly desirable.
• Outstanding interpersonal, collaboration, and communication skills, at both the technical and non-technical level
• Ability to be a team player, deal with changing and competing deadlines within a multiple task environment are required.
• Considerable understanding of relational database, services, and web programming concepts.
• Experience in a municipal or public-sector environment, preferably with exposure to Customer Service, Enterprise Service Management-related applications is desirable.
• Ability to meet transportation requirements. 

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: IT, Digital Strategy & 311 (1070) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: February, 2025 

Position End Date: January, 2027 

Salary Information: Pay Grade GR-027: $47.62 to $56.27 per hour

Application Close: December 13, 2024

Main Purpose and Function

The Senior Electrical Engineer manages the delivery of annual electrical work and manages the Electrical Design team, including delivery of electrical drafting, design and engineering services. The position establishes and implements electrical technical specifications, standards and related work processes.

The position reports directly to the Associate Director, Electrical Design.  The Senior Electrical Engineer is responsible to oversee the electrical design teams. This position is required to deliver timely, quality services to clients internal and external to the City of Vancouver, including but not exclusive to other sections within the Streets division, Electrical and Traffic Operations, Streets Activities, Sustainability and Utility Management Branch, Transportation Division, particularly the Traffic and Data Management branch and Transportation Design branch, other City Departments, and developers and consultants. The position also partners with external stakeholders with BIAs, BC Hydro, and Coast Mountain Bus Company.

Specific Duties/Responsibilities

• Leads the Electrical Design staff in delivering on strategic objectives and the continuous improvement of services related to the City’s electrical infrastructure. 

Asset Management:

• Assists in prioritization, administration and execution of the electrical infrastructure capital plan (approx. $4M annually), working in partnership with the Divisional Asset Manager/Engineer and Operations
• Ensures asset management strategies and plans are established for all electrical infrastructure

Operations Management / Financial:

• Assist in managing operating budget
• Assist in managing the capital budget, ensuring work plans are executed in order to fully spend annual capital allocations in alignment with priorities and needs
• Develops budget requests to optimize asset management principles while aligning with City priorities
• Explores and implement more cost effective ways of delivering services

Human Resources:

• Oversees and directs the work plans of exempt and unionized staff, assigning and re-distributing duties as required to ensure the efficiency and optimization of staff work plans
• Develops, implements and monitors quality control processes and procedures for all services provided by the electrical design section (PGA and PMF)
• Adopts and implement HR processes, including but not limited to, attendance management program and performance management requirements
• Ensures adherence to fair and consistent practices in alignment with the collective agreements, the Branch Community Agreement and the City wide policies

Programs and work plans:

• Develops and implements program work plans
• Partners with the other branches (such as Traffic and Data Management, Transportation Design, Streets Activities, Streets Use Management, Utility Management, Sustainability Branch etc and provide resources to deliver design/review and construction services
• Oversees and directs the delivery of electrical capital projects including the design and construction phases, in accordance with the Engineering Project Management Framework
• Coordinates with internal and external customers to ensure that design services are provided in a timely and suitable manner, meeting project schedules
• Develops business cases and provides strategic analysis to new and emerging initiatives
• Ensures use and sustainment of corporate IT systems to manage information, including asset management, financial management 

Technical work:

• Establishes and maintains the City’s electrical specifications and drafting standards
• Ensures all necessary regulatory requirements are met related to Electrical design

• Leads technical resource for electrical design related to street lighting, Traffic Signals and power-related design
• Manages the technical staff to ensure delivery in accordance with standards, regulations and specifications
• Ensures the delivery of electrical design aligns with the design and construction standards and requirements
• Seal (as a P.Eng.) electrical designs generated under direct supervision.  Serves as Engineer of Record for electrical designs.
• Conducts internal Audits and lead and prepare the team for external Audits

Safety and Training:

• Ensure safety program and standards are in place and followed by staff
• Ensure Remote work Book is current and Requirements are met.
• Make sure check in, check out times and supervisory checks are performed

Continuous Improvement:

• Sets, tracks and analyzes operational performance goals and metrics, including costs and turnaround times as well as corporate green operations targets.
• Identifies industry best practices in electrical design specifications and capital program delivery, and implement within section
• Engages staff, management, clients and partner departments about how Electrical design can improve and better serve stakeholders
• Provides ongoing review and decision making with respect to staffing and employee engagement

City Representation:

• Participates and partners with other government, public and private organizations related to the City’s practices with electrical design
• Prepares and presents Council reports on electrical engineering issues
• Represents the City on other committees and working groups
• Responds to FOI and legal services requests
• Responds to resident requests
• Other duties/responsibilities as assigned.

Minimum Qualification Requirements

Education and Experience:

• Bachelor’s degree in Electrical Engineering with a Professional Engineer designation and minimum 6 years related experience in design and construction project engineering work, or an equivalent combination of education, training and experience.
• Experience managing staff and HR issues in a union environment.
• Registration or eligibility for registration as a Professional Engineer in British Columbia.
• Project Management Credentials (PMP) or equivalent is preferred

Knowledge, Skills and Abilities:

• Advanced knowledge of electrical engineering principles, standards, and specifications, as they relate to the municipal environment
• Working knowledge of Professional Governance Act – EGBC and Project Management Framework
• Ability to lead and review the work of a technical design team.[FF1] 
• Ability to manage and lead a diverse team in a unionized environment
• Ability to work collaboratively with diverse internal and external stakeholders
• Organizational and time management skills in a high volume and fast paced environment
• Ability to provide excellent customer service
• Excellent written and oral communication skills
• Ability to work and think strategically, including experience with business case composition and evaluation, strategic planning and development and implementation of Key Performance Indicators
• Ability to work independently with little supervision from Associate Director

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 3 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program. However please note that during the onboarding period, the position will be 5-days per week in office.

Business Unit/Department: Engineering Services (1300) 

Affiliation: Exempt 

Employment Type: Regular Full Time 

Position Start Date: January 2025

Salary Information: Pay Grade RNG-091: $111139 to $138924 per hour

Application Close: December 13 2025

Overview

Overview

Main Purpose and Function

The position performs technical duties related to traffic safety: using AutoCAD to develop sign and traffic control plans; reviewing and interpreting designs; development of Form 1s for signage and paint markings; reviewing and analyzing data from ICBC and other partners; maintaining databases and metrics as necessary; performing pedestrian, cyclist, traffic and transit studies (which may require shifting work hours to accommodate); conducting traffic safety investigations for all road users; and undertaking other related duties as required. The position responds verbally and in writing to citizen questions or concerns related to safety around schools and communicates with partners as necessary. The position may also research, analyze and prepare written responses to litigation inquiries.  

Specific Duties/Responsibilities

Supervisory

• Supervises work of EA I’s in the creation of sign, paint and traffic control plans.

Research and Analysis

• Conducts research, field studies/survey and analysis for curbside and street regulations to make technical recommendations;
• Consults with Transportation branches, Streets and Electrical Design branch, the business community, and external stakeholders to identify solutions and make recommendations to the Traffic Safety Engineer for curbside regulations, paint markings, pedestrian and cyclist safety improvements

Design

• Designs engineering plans of moderate complexity with AutoCAD
• Uses AutoCAD to design new and/or custom guide signage
• Reviews and interprets technical designs

Coordination/Consultation

• Responds verbally and in writing to citizen questions or concerns related to safety around schools and communicates with partners as necessary
• Other duties/responsibilities as assigned

Minimum Qualification Requirements

Education and Experience:

• Completion of Grade 12 supplemented with technical courses in engineering, transportation or a related field plus some related experience or an equivalent combination of training or experience. 

Knowledge, Skills and Abilities:

• Ability to perform elementary drafting including knowledge in using AutoCAD
• Ability to use Microsoft Office applications, Excel and Word in particular, but also PowerPoint
• Sound knowledge of electronic filing systems, such as VanDocs
• Ability to read and interpret engineering drawings
• Strong verbal and written communication skills
• Ability to work collaboratively and respectfully with internal and external contacts
• Ability to problem solve with accuracy and detail
• Ability to research and analyse information to make technical recommendations
• Ability to work well in a team and business environment with little or no supervision
• Ability to work under tight timelines and handle multiple tasks
• Class 5 BC Driver's License is preferred

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Engineering Services (1300) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: January, 2025 

Position End Date: October 7, 2026 

Salary Information: Pay Grade GR-017: $31.66 to $37.2 per hour

Application Close: December 6, 2024