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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Overview

Overview

09/07/2024

Address:

826 Island Highway West

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $43,500.00

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

We are seeking a customer-minded individual who plays a critical role in vessel operations and safety.  

Reporting to the Chief Officer, Deckhands are responsible for:  

• Directing vehicle and foot passenger traffic on the vessel, and to and from shore to the vessel 

• Communicating in person and or by radio with ships’ officers and ticketing staff 

• Checking propane tanks are shut off, and tagged 

• Securing car decks and foot passenger gates prior to departure 

• Carrying out under direction general ships’ husbandry, cleaning and maintenance duties of the interior and exterior of the vessel including but not limited to garbage pickup, cleaning mess rooms, stairwells and interior windows; pushing, pulling and lifting heavy stores; chipping and scrapping surfaces; and painting 

• Patrolling the vessel to watch for unusual situations, potential safety hazards and passenger compliance with regulations; standing fog, bridge or anchor watch; steering the vessel under the direction of a deck officer when serving as a quartermaster; and keeping a constant lookout for marine traffic and navigational hazards 

• Performing additional duties as assigned which may include standby anchors during docking; participating in fire and boat drills; performing emergency duties; conducting checkoffs for self-contained breathing apparatus and firefighting; doing vehicle counts; assisting with annual refit and life raft exchange; spreading salt; splicing rope; taking inventory; and changing navigation lights 

What you bring to the team 

This position requires Marine Emergency duties training – STCW Basic Safety (MED A1 and MED B2) and Proficiency in Survival Craft (MED B1). You have the ability to react in a safe and effective manner during an emergency and to direct and control vehicles and passengers. You have a working knowledge of safe work practices and seamanship and ability to climb ladders, handle ships’ lines and move heavy objects.  

Preference may be shown to applicants with a Bridge Watch rating or higher certificate. Applicants must hold a valid Seafarers’ Medical Certificate. 

Join us! 

If this sounds like your next great career move, please submit your cover letter and resume by March 1, 2026. Please ensure to upload any relevant certificates you currently hold during the application process. 

"We connect communities and customers to people and places important in their lives” 

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace, and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace. 

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted. 

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.   

Reporting to the Terminal Operations Supervisor, Terminal Service Agents are responsible for:  

• Calculating and processing fares; selling media; processing reservations; preparing and auditing media sales records and revenue reports; ordering and checking change orders; and preparing cash floats and deposits.  

• Providing fare, schedule and procedural information to customers; listening to customers’ complaints and requests; resolving or referring to appropriate resource; and applying the Service Interruption Plan as required. 

• Cleaning terminal buildings and grounds including washing and waxing floors/walls, washing windows, vacuuming, dusting, and cleaning washrooms; replenishing supplies and maintaining an inventory of supplies; removing garbage and picking up litter; shovelling snow, sanding, power washing, lawn mowing, weed-eating and sweeping grounds; and maintaining garden areas. 

• Directing vehicle and foot traffic; checking and collecting boarding passes; assisting customers on/off vessel; and assisting with disabled vehicles. 

• Inspecting berths, ramps and docks; assisting with vessel docking including adjusting ramps and handling mooring lines; giving the all clear for vessel departure as required; assisting vessel in ship-to-shore power hook up; checking for and advising vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles and weight restrictions; and providing an accurate vehicle and passenger count for the vessel. 

• Inspecting and performing routine maintenance of terminal facilities and equipment including minor painting; and identifying and taking appropriate action to address repairs or deficiencies. 

• Staying current with company policies, procedures and operational directives; and performing various administrative support tasks including updating files and manuals; communicating with other terminals and Corporate offices; completing inspection reports; maintaining an activity log; answering the telephone and troubleshooting of routine computer problems.  

• Participating in safety drills; setting alarms and securing terminal at closing; identifying situations which present a safety hazard; and conducting rounds of the terminal and docked vessel, and reporting any security breaches or unusual activity. 

• Driving the fleet vehicle to pick up or deliver materials; unloading and loading materials on vessel; operating the forklift if required; and handling baggage. 

What you bring to the team 

You are enthusiastic, reliable, and service orientated individual who excels working in a fast passed customer focused environment. You are an excellent communicator and work well individually or in a team environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions.  

You have one (1) year of customer service experience and one (1) year of cash handling experience with a complex POS system. You possess a Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report. A valid Food Safe Level 1 Certificate is required and can be obtained upon receiving an offer of employment.  

Join us! 

If this sounds like your next great career move, please submit your cover letter and resume by March 1, 2026. Please ensure to upload any relevant certificates you currently hold during the application process

We are currently seeking applications from individuals interested in being considered for the Shipboard Management position of Master working out of Nanaimo.  

As Master, you lead the shipboard management team and are responsible for safety; departmental leadership; crew supervision and a strong customer service focus. The Master ensures efficient vessel operations, including navigation, route and ship management, regulatory compliance, maintaining operational records and logs, and supporting the business performance of the vessel. The Master oversees crew training in fire, safety and boat drills, ensure that safety equipment is operational and provide leadership in emergency situations.  

The Role: 

• Oversee the navigation of the vessel between ports safely and efficiently, ensuring that it is berthed and unberthed in a safe, efficient manner 

• Make operational judgements based on weather, vessel traffic, and condition of the ship 

• Oversee the comprehensive vessel maintenance program, including cleaning, monitoring and replacement of safety and fire equipment, bridge equipment, stores, publications, and certificates 

• Ensure a high standard of customer service, resolving and providing guidance on the resolution of customer and employee problems, complaints, and grievances 

• Ensure that all written policies and procedures are kept current and that the route performance records and vessel’s operation are in accordance with regulatory, certification, and audit requirements  

• Have suitable working experience as a Chief Officer or Master of a vessel over 350 GRT including management of the activities of deck and shipboard employees 

• Act as an on-watch management representative for the Company 

• Are computer proficient with a good working knowledge of current software programs 

• Are an innovative leader with a strong focus on customer service and Company objectives  

• Ensure high standards of mariner professionalism and employee relations at all times 

• Assist in the preparation of the deck budget, as well as ensuring effective vessel financial administration 

• Monitor and watch budget, controlling labour and non-labour expenditures, and explaining cost variances 

• Oversee the accurate completion of employee staff time sheets 

• Perform other duties as required 

What you bring to the team 

Master, Near Coastal, or Master Mariner Certificate of Competency. Experience as a master of a large vessel. In addition, you have demonstrated supervisory experience and proficiency in MS suite applications. 

Training in business and leadership would be an asset. Travel is required. 

Join us! 

If this sounds like your nextgreat careermove, pleasesubmityour cover letter and resume byFebruary 5, 2026.  

Additional information 

The target salary range: $135,600-$150,700 per annum. The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity. Starting salary may exceed the target range on exceptional basis.

We are currently seeking applications from individuals interested in being considered for the Shipboard Management position of Master working out of Nanaimo.  

As Master, you lead the shipboard management team and are responsible for safety; departmental leadership; crew supervision and a strong customer service focus. The Master ensures efficient vessel operations, including navigation, route and ship management, regulatory compliance, maintaining operational records and logs, and supporting the business performance of the vessel. The Master oversees crew training in fire, safety and boat drills, ensure that safety equipment is operational and provide leadership in emergency situations.  

The Role: 

• Oversee the navigation of the vessel between ports safely and efficiently, ensuring that it is berthed and unberthed in a safe, efficient manner 

• Make operational judgements based on weather, vessel traffic, and condition of the ship 

• Oversee the comprehensive vessel maintenance program, including cleaning, monitoring and replacement of safety and fire equipment, bridge equipment, stores, publications, and certificates 

• Ensure a high standard of customer service, resolving and providing guidance on the resolution of customer and employee problems, complaints, and grievances 

• Ensure that all written policies and procedures are kept current and that the route performance records and vessel’s operation are in accordance with regulatory, certification, and audit requirements  

• Have suitable working experience as a Chief Officer or Master of a vessel over 350 GRT including management of the activities of deck and shipboard employees 

• Act as an on-watch management representative for the Company 

• Are computer proficient with a good working knowledge of current software programs 

• Are an innovative leader with a strong focus on customer service and Company objectives  

• Ensure high standards of mariner professionalism and employee relations at all times 

• Assist in the preparation of the deck budget, as well as ensuring effective vessel financial administration 

• Monitor and watch budget, controlling labour and non-labour expenditures, and explaining cost variances 

• Oversee the accurate completion of employee staff time sheets 

• Perform other duties as required 

What you bring to the team 

Master, Near Coastal, or Master Mariner Certificate of Competency. Experience as a master of a large vessel. In addition, you have demonstrated supervisory experience and proficiency in MS suite applications. 

Training in business and leadership would be an asset. Travel is required. 

Join us! 

If this sounds like your nextgreat careermove, pleasesubmityour cover letter and resume byFebruary 5, 2026.  

Additional information 

The target salary range: $135,600-$150,700 per annum. The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity. Starting salary may exceed the target range on exceptional basis.

The Team

Welcome to the Adult Custody Division team. As an employee at one of ten correctional centres, you will work alongside a team of correctional officers towards the common goal of maintaining the safety and security of the individuals in our custody. Correctional officers have the opportunity to rotate through designated posts in several departments, each of which is overseen by a correctional supervisor and the broader management team to provide direction and guidance. This position is responsible for case management, and program facilitation to support our organizational efforts to reduce recidivism and create positive change. Through this process, correctional officers collaborate with numerous professionals committed to the same purpose, including educators, health professionals, chaplains, Indigenous Cultural Liaisons, volunteers and community partners.

The Role

The Adult Custody correctional officer is responsible for maintaining the security and safety of individualsin custody through pro-social modelling, program delivery, and offering positive guidance and clear direction. This position offers a rewarding opportunity to take an active role in creating a supportive environment and behavioural change for individuals in custody. This role offers an opportunity to work in multiple departments within the correctional centre alongside a team of dedicated professionals. As a correctional officer you will have the opportunity to utilize and strengthen your skills in communication, conflict resolution, and leadership.

Adult Custody Division, part of BC Corrections, is responsible for the care and custody of approximately 2,800 individuals and plays a leading role in the criminal justice system.

Interested in what our correctional officers have to say about the role? Viewthis video !

For more information about BC Corrections and our Correctional Centres please go to our BC Corrections Career Opportunity Page .

Qualifications:
Education and Experience Requirements

• 19 years of age or older
• Grade 12 or equivalent*
• Grade 12 English with a final grade of 70% or equivalent*
• Valid BC Driver's license (minimum class 5), or equivalent from another province.
• Legally entitled to work in Canada (you must be legally permitted to work in Canada at the time you apply for a position either through citizenship or permanent residency)

*For detailed information on Grade 12 and Grade 12 English equivalencies, view the "Applicant Process" attachment at the bottom of this posting.

Note: Current BC Correctional Officers with Adult Custody Division are deemed to meet the initial requirements for the role and will be exempt from the screening/assessment stages preceding the interview.

About this Position:

There are multiple regular full-time positions available, based out of the location listed above.
This position has full time on-site requirements.
Correctional centres are 24-hour operations. Successful applicants will be required to work evenings/weekends/holidays and a variety of shift patterns.
An eligibility list may be established to fill both current and/or future permanent vacancies.
Please refer to MyHR for more information on Temporary Market Adjustments .
Enhanced Security Screening will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

For details about BC Corrections, correctional centres, and the hiring process, view the attachments in the Additional Information section. For more information, visit our BC Corrections Career Opportunity Page or email a recruiter at [email protected] to discuss the position in more detail, specifying your preferred location (Prince George, Kamloops, Oliver (Okanagan), Victoria, Nanaimo or the Lower Mainland).

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

How to Apply:(view the "Applicant Process" attachment below for more detailed instructions on How to Apply)

1. Short Questionnaire -YES
2.Resume -YES
3. Documentation in support of Grade 12 graduation, English language proficiency, Driver's License and entitlement to work in Canada-YES
4. Cover Letter Required-NO

NOTE: Have all Step 3 documentation ready before applying as incomplete applications will not be assessed. Correctional Officer positions are open year-round, offering ongoing opportunities to apply.

Assessment Process

Applicants that meet the minimum requirementsANDsubmit the required documentation for Grade 12 graduation, English language proficiency, Driver's License and legal entitlement to work permanently in Canadawill be invited to complete further assessments in the hiring process below, according to the tentative assessment schedule.

• Security Screening Questionnaire (SSQ)
• Correctional Officer Physical Abilities Test (COPAT)
• Written Communication Skills Assessment
• Interview
• Reference/Past Work Performance Checks
• Valid Basic First Aid (OFA 1) or a Worksafe BC approved equivalent
• Enhanced Security Screening
• Medical Assessment

In person attendance is required for most of the above assessments, namely: Written Assessment, Interview, Enhanced Security Screening, Medical.

Assessment Schedule

If you are unable to attend assessments during these dates, please wait to apply until you can. Correctional Officer positions are open year-round, offering ongoing opportunities to apply.

Complete applications received by Nov 16

Complete applications received by Jan 4/26

COPAT/Written Communication Skillstesting

Dec 8-12

Jan 26-30

Interviews

Jan 5-16

Feb 17-27

Enhanced Security Screening

Feb 16-27

Mar 30-Apr 10

Medical Assessments

Mar 2- 13

Apr 13-May 1

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Overview