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Main Purpose and Function

The Senior Drinking Water Engineer is responsible for managing programs that support the renewal and replacement of aging water infrastructure. The position provides design, project management and contract management during the design and construction of infrastructure projects; establishes water system requirements for development proposals; supports water system maintenance and operations; and provides long range asset planning in branch, departmental and city-wide planning initiatives. 

Key Contacts and Reporting Relationships

The position reports to the Assistant Branch Manager and manages a team comprised of Civil Engineers, Engineering Assistants and Survey Assistants, responsible for project scoping, design drawings, budget estimating and inspection during construction The position works closely with Water Operations, Engineering Strategy and Standards, Engineering Project Delivery, and various branches across Engineering and the other departments. Also liaises with external organizations such as Metro Vancouver and BC Hydro.

Specific Duties/Responsibilities

Leadership and Resource Planning

• Manages of a team of Engineers, Engineering Assistants, and Surveyors responsible for capital project design submissions and project management documents
• Recruits, selects, coaches and mentors team staff
• Assigns responsibilities/tasks and completes performance plans/reviews and training plans
   

Planning, Design & Construction

• Manages and oversees the quality control of water and multi-disciplinary (i.e., water, sewer, streets) capital projects, in accordance with the City’s Project Management Framework
• Responsible, as the Engineer of Record, for all capital design submissions generated by the team, including Direct Supervision requirements of subordinates
• Ensure all team members and design submissions adhere to the Quality Management System (QMS) and Professional Governance Act (PGA) requirements
• Oversees constructability planning during design submissions for cost effective construction implementation
• Coordinates and liaises with Waterworks Asset Management, Planning, and Development groups during capital project planning and detailed design
• Liaises with other City departments to coordinate the design, planning, and construction of Waterworks projects
• Develops and maintains construction schedule and budget; oversees progression and budgetary expenditures of capital projects.
• Completes post construction evaluation of project closing tasks
• Oversees the scoping, procurement and management of professional design service contracts, as required, for the replacement or rehabilitation of linear Waterworks assets
• Oversees progression and budgetary expenditures of capital projects
• Prepares technical reports, presentations, letters and memos
• Communicates with the public, consultants, and staff across the city departments
   

Standards and Reviews

• Advances the design and construction standards for Waterworks, as part of overall City of Vancouver Engineering Design Standards
• Leads the review of externally designed Waterworks projects.
• Other duties/responsibilities as assigned

Qualifications

Education and Experience:

• Bachelor’s degree in Civil Engineering with a Professional Engineer designation and minimum of eight years related experience in the design and construction of water infrastructure, or an equivalent combination of education, training and experience
• Experience in developing and managing budgets for infrastructure capital works
• Registration or eligibility for registration as a Professional Engineer in British Columbia
   

Knowledge, Skills and Abilities:

• Knowledge of civil engineering practices and underground infrastructure design and construction practices particularly related to water main design
• Knowledge of engineering practices related to hydraulics, hydrology and rainwater management
• Working knowledge of Quality Management System (QMS) and Professional Governance Act (PGA) processes and frameworks 
• Knowledge of Project Management methodologies, processes, standards and policies
• Excellent knowledge of management principles, policies and practices including recruitment and selection, leadership, performance and attendance management
• Excellent written and verbal communication skills with a variety of stakeholders, with experience writing technical reports
• Strong project management skills with demonstrated ability to prepare and manage project and program budgets
• Excellent leadership skills with the ability to motivate and engage staff
• Excellent communication (oral and written), interpersonal and presentation skills
• Exceptional time management and organizational skills with the ability to effectively and efficiently prioritize actions in response to numerous and diverse demands
• Strong conflict resolution, mediation and negotiation skills
• Ability to develop and maintain positive, productive relationships at all levels in the organization and external stakeholders
• Ability to meet transportation requirements to travel between work sites for operational purposes

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Engineering Services (1300) 

Affiliation: Exempt 

Employment Type: Regular Full Time 

Position Start Date: May 2024 

Salary Information: Pay Grade RNG-091: $111,139 to $138,924 per annum

Application Close: April 3, 2024

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Who We're Looking For:

Our ideal Account Coordinator is a self-starter looking to grow and build their career with an innovative tech-focused company. They are detail-oriented, well-spoken, creative and have strong interpersonal skills that will allow them to build and maintain relationships with Fintel Connect partners, affiliates and clients.

What we offer:

• Competitive base salary 
• A rapidly growing organization with opportunities for career advancement
• Comprehensive health and wellness benefits
• Demonstrated work/life balance
• 5 Paid personal days
• Paid volunteer hours
• Team events & activities
• Business casual dress code

What You'll Get To Do:

• Proactively manage client accounts by developing strategic campaigns and building new affiliate partnerships
• Apply web research techniques to find potential websites for strategic affiliate partnerships for our financial clients
• Monitor and analyze statistics on a regular basis to report, maximize revenue, optimize campaigns and identify issues and opportunities
• Engage and develop relationships with clients and partners via phone, email and LinkedIn
• Meet with clients weekly and prepare meeting agendas and minutes to highlight activities, outstanding and upcoming tasks
• Maintain open lines of communication with clients and recommend strategies, set goals, and manage expectations for clients and affiliates to attain growth and increase sales/revenue
• Troubleshoot and work with proprietary tech and technical implementation
• Negotiate with new and current affiliates, as well as negotiate promotional deals for those partners
• Work with and be mentored by colleagues who are passionate about client management and/or fintech

What We’re Looking For:

• Self-motivated and demonstrates initiative
• Excellent customer relationship management skills and ability to develop strategic partnerships
• Ability to work under pressure and deliver in a results and goal-oriented organization
• Adaptable team player that is career-oriented
• Effective written and spoken communication in English (knowledge of French is considered an asset)
• Strong negotiation, analytical and implementation skills
• High attention-to-detail and strong writing and data analysis skills
• University degree in marketing, commerce, public relations or related fields
• Proficient in MS Word, Excel, Outlook, PowerPoint, WordPress
• Knowledge of SEO, PPC, and email marketing an asset

Why Join Fintel Connect?

• Career progression: We value personal and professional growth and offer various internal and external development training programs and opportunities for advancement.
• Health and wellbeing: We believe in work-life balance and offer comprehensive health and wellness benefits, sick/personal days, and three weeks annual paid vacation.
• Cultural environment: We foster a positive environment through team events, activities, and paid volunteer hours.

Requirements:

Languages: Candidates must have knowledge of the English Language

Experience: Candidates should have experience of 2 to less than 3 years’
Cuisine specialties: Canadian

Location: 1583 Coal Harbour Quay Vancouver, BC V6G 3E7
Transportation information: Public transportation is available
Work setting: Restaurant, Urban area
Cook categories: Cook (general), First cook, Line cook, Prep cook, Second cook, Third cook

Physical Requirements:

• The candidates should be able to work under pressure in a fast-paced environment, be physically demanding, and a repetitive tasker
• The candidates should be able to work with attention to detail
• The candidates should be able to stand for extended periods
• The candidates should be willing to for overtime
• The candidates should be able to handle heavy loads

Other Requirements:

• The candidate should be client focus, dependable, organized, initiative, flexible, reliable, and judgmental
• The candidate should have excellent oral communication, and be able to work as a team player

Responsibilities:

• The candidates should be able to prepare and cook complete meals or individual dishes and foods, prepare dishes for customers with food allergies or intolerances
• The candidates should be able to plan menus, determine size of food portions, estimate food requirements and costs, and monitor and order supplies
• The candidates should be able to inspect kitchens and food service areas, train staff in preparation, cooking and handling of food
• The candidates should be able to order supplies and equipment, supervise kitchen staff and helpers
• The candidates should be able to maintain inventory and records of food, supplies and equipment, manage kitchen operations

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

By fax:
604-669-7699

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualifications
Experience: Candidates should have experience of 2 to less than 3 years’
Cuisine specialties: Canadian

Location: 1583 Coal Harbour Quay Vancouver, BC V6G 3E7
Transportation information: Public transportation is available
Work setting: Restaurant, Urban area
Cook categories: Cook (general), First cook, Line cook, Prep cook, Second cook, Third cook

Physical Requirements:

• • The candidates should be able to work under pressure in a fast-paced environment, be physically demanding, and a repetitive tasker

• The candidates should be able to work with attention to detail
• The candidates should be able to stand for extended periods
• The candidates should be willing to for overtime
• The candidates should be able to handle heavy loads

Other Requirements:

• The candidate should be client focus, dependable, organized, initiative, flexible, reliable, and judgmental
• The candidate should have excellent oral communication, and be able to work as a team player

Responsibilities:

• The candidates should be able to prepare and cook complete meals or individual dishes and foods, prepare dishes for customers with food allergies or intolerances
• The candidates should be able to plan menus, determine size of food portions, estimate food requirements and costs, and monitor and order supplies
• The candidates should be able to inspect kitchens and food service areas, train staff in preparation, cooking and handling of food
• The candidates should be able to order supplies and equipment, supervise kitchen staff and helpers
• The candidates should be able to maintain inventory and records of food, supplies and equipment, manage kitchen operations

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

By fax:
604-669-7699

Main Purpose & Function 
The Electrical Technician I will perform detailed technical work including designing, estimating, inspecting, providing technical reviews, ordering materials, developing project scope and coordinating projects related to City's electrical and communication infrastructure and within responsibilities of Traffic, Electrical Operations and Design – Electrical Design department.

The regular work hours for this position are 7:00 AM to 3:00 PM, Monday to Friday. This position is based in National Works Yard, 701 National Avenue. The successful candidate may be required to adjust shifts and change locations as per operational needs.

Specific Duties & Responsibilities

• Develop design solutions (street lighting, traffic signals, power distribution, communication systems etc.) that meet all applicable codes, standards and regulations.
• Conduct site surveys, inspections or technical investigations to collect data for engineering projects.
• Liaison with internal and external customers, other City divisions/departments, electricians, superintendents, civil crews, project coordinators/managers, consultants, various Business Improvement Associations and general public.
• Provide estimates for construction (labor and material) using in-house software.
• Perform development reviews (for off-site scope) and utilities reviews
• Perform night inspections and attend public meetings as required.
• Provide support for Organizational Quality Management (OQM) program compliance activities such as document control, quality control, process improvement and field reviews.
• Review work of draftspersons and other technicians.
• Perform other administrative and technical functions in support of engineering activities as required.

Qualifications

Education and Experience:

• Completion of the twelfth school grade supplemented by either completion of electrical apprenticeship or recognized electrical technician courses/program.
• Considerable experience as an electrical designer or electrical technologist, electrician or any equivalent combination of training and experience.
• Experience in street lighting design and traffic signal design will be considered an asset.
• Knowledge of AutoCAD, AGI32, Word, Excel and ETAP is considered an asset.

Knowledge, Skills and Abilities:

• Knowledge of the Canadian Electrical Code (CEC), City of Vancouver Design Guidelines and Construction Standards, Master Municipal Construction Documents (MMCD), the International Municipal Signal Association (IMSA) specifications and the Uniform Traffic Control Device (UTCD) standards, and the Illuminating Engineering Society (IES) of North America standards and lighting simulation.
• Considerable knowledge of the principles and theory of electricity and electronics and their practical applications.
• Ability to multitask and prioritize work efficiently.
• Ability to estimate labour/material costs for complex projects.
• Ability to prepare, read, and interpret engineering drawings and specifications.
• Ability to direct and supervise the work of subordinates engaged in technical field and office duties.
• Ability to perform research tasks and compile statistical and narrative reports as required.
• Ability to establish and maintain cooperative working relationships with all internal/external stakeholders and the public.
• Ability to enforce rules and regulations with tact.

Driver’s License and Record Checks:

• A current and valid Class 5 BC Driver’s License or higher and a Satisfactory National Safety Code driving record
• Candidates must attach the following records and satisfy the City’s driving requirements to be considered for this role:
  • ICBC Commercial Driver’s Abstract (N Print) for the past 3 years (no more than 14 days prior to this posting)
  • Insurance & Claims History for the past 3 years (no more than 14 days prior to this posting)
• If you have less than three years driving experience in BC, out of province/country abstract and claims history for the past 3 years must be provided

Business Unit/Department: Engineering Services (1300) 

Affiliation: IBEW Tech & Ins 

Employment Type: Temporary Full Time 

Position Start Date: May 2024 

Position End Date: April 2026

Salary Information: Pay Grade GR-100: $41.34 to $48.96 per hour

Application Close: April 7, 2024

Worksite: Security Services

Affiliation: Exempt
Employment Type: Regular Full Time
Salary:  $62,692 to $78,365 
Work Schedule: Mondays, Thursdays, and Sundays 10am – 6pm; Tuesdays and Wednesdays 12pm – 8pm

Note: Work schedules may change with reasonable notice

Closing date: Friday, April 5th, 2024 at 11:59pm

Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and entertainment. At Rogers, we value diversity and inclusivity and believe that every voice matters. Join us today and be a part of a team that is redefining the future of media.

We are looking for a Full Time Reporter in Vancouver, BC

Are you a storyteller, brimming with news ideas, and nowhere to put them? Does the idea of a fast-paced, 24/7, multi-platform newsroom seem like your ideal environment?  Then CityNews 1130 wants you to join our on-air team!  

What you will do:

• Collaborate with our talented team of journalists to find the most compelling stories
• Find ways to tell those stories effectively on multiple platforms, with a special emphasis on audio storytelling and writing
• Contribute original story ideas which leads to riveting content that you produce yourself
• Support your teammates by helping with all areas of the editorial process, from pitch to publish
• Deliver stories which will stand out from the competition
• Focus on telling stories on audio formats, while also contributing to digital and TV programming

What you will bring:

• A passion for storytelling - you know what makes a great story and know how to tell it
• A developed sense of what kinds of stories Vancouver wants and needs to hear, with attention to our diverse communities
• Curiosity and a desire to push beyond the surface of news stories, and challenge the status quo
• An understanding of the needs of a 21st century, multi-platform newsroom
• A willingness to put the team first, and an ability to work in service of a larger goal
• News moves fast! You must be able to multi-task and deliver for multiple, daily online and broadcast deadlines
• Because news never stops – a willingness to work weekends, evenings and overnights
• Must have a valid drivers license

Here’s what you can expect in return:

• A competitive salary and benefits that include 50% off Rogers services and Blue Jays tickets
• A manager who deeply cares about your development and long-term career at Rogers
• A newsroom environment where you will be heard and supported, and where you can bring your whole self to work
• A team that trusts and wants to win together
• Access to all the gear you need to do your job

We’re looking for someone who:

• Is passionate about storytelling
• Is naturally curious and driven to win
• Thrives in a fast-paced environment
• Cares about people and the world around them
• Has a digital-first mindset
• Is a bold, strategic, creative thinker
• Understands the challenges facing journalism today
• Has the courage to change things

Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 2440 Ash St (094), Vancouver, BC
Travel Requirements: Up to 10%
Posting Category/Function: Broadcasting & News

Main Purpose and Function

The Safety Coordinator provides advice and expertise to supervisors and work unit leaders to develop, implement and maintain safe work practices and procedures in their branches. The position is responsible for conducting risk assessments, administrating programs and preparing comprehensive evaluative reports. The Safety Coordinator is also the designated first aid attendant assigned to a work site.

The position reports to the Safety Manager and works closely with other branches in Engineering Services as a resource for health, safety and first aid services, attendance at joint health and safety committees, and review of workplace inspection

Specific Duties and Responsibilities

• Conducts comprehensive risk assessments and safety studies and writes evaluative reports recommending various measures to mitigate occupational health and safety risk; develops related safe work procedures, safety manuals, specific safety training programs and related records and documentation that is in compliance with regulatory standards.
• Develops training materials and manuals on a wide variety of specific safety training subjects; delivers or provides others with training on the delivery of same; develops and maintains related records to capture information required for safety training regulatory audits.  
• Liaises with a wide variety of internal and external contacts; attends Branch joint health and safety committee meetings and provides advice related to the work.  
• Maintains training and procedures manuals, reports, records, and statistics according to standards required by BC’s OHS Regulation, responds to questions and provides audit related information to regulators.
• Assists branches with investigating accidents, prevention, and promoting safety.
• Oversees the Occupational First Aid program, selects in-house staff for Occupational First Aid Attendant training and certification; and orders and ensures adequate first aid supplies at all required Engineering sites. 
• Administers first aid as required
• Provides direction to temporary staff engaged in a variety of safety related matters such as Respirator Fit testing, as required. 
• Maintains a work place incident database and related records; prepares correspondence and a variety of reports.  
• Other duties/responsibilities as required.

Qualifications

Education and Experience:

• Completion of a recognized two-year diploma program in Occupational Health and Safety or an equivalent combination of education and experience.
• Working towards Canadian Registered Safety Professional (CRSP) Designation (or eligible to apply) an asset.
• Occupational First Aid Level II or III Certification required.
• Experience in safety program development, implementation and monitoring in the field of engineering operations.
• Municipal safety experience is preferred.

Knowledge, Skills and Abilities:

• Thorough and current knowledge of BC’s Workers’ Compensation Act & Occupational Health and Safety Regulation, other applicable regulations and industry best practices.
• Knowledge of confined space entry, fall protection, asbestos, emergency management, lockout protection, excavation safety, fit testing, provision of first aid and occupational hygiene.
• Thorough knowledge of the principles, practices and procedures used in occupational health and safety risk assessments, and incident investigations. 
• Considerable knowledge of occupational health and safety and auditing requirements and standards.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem solving skills.
• Excellent customer service skills and the ability to deal tactfully and effectively with the public and staff. 
• Strong interpersonal, written and oral communication skills. 
• Ability to write comprehensive reports and prepare and maintain accurate records, statistics and correspondence.
• Ability to conduct comprehensive occupational health and safety risk assessments and incident investigations.
• Ability to develop training materials and manuals on a wide variety of specific occupational health and safety training topics and present same. 
• Ability to establish and maintain effective working relationships with a wide variety of internal and external contacts, including regulatory authorities.  
• Ability to write comprehensive reports and prepare and maintain records, statistics and correspondence related to the work

Driver's License:

• A current and valid Class 5 BC Driver’s License or higher and a satisfactory driving record. The license must not include any restrictions that would affect the ability to legally and safely carry out job responsibilities. Local area travel and transportation arrangements must meet the operational requirements.

Business Unit/Department: Chief Safety Officer (1090) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: May 2024 

Position End Date: June 2025 

Application Close: March 27, 2024

CityNews is seeking Indigenous journalists* to join an all-Indigenous news team spanning the country. Be part of an Indigenous-led team charting its own path and building something great!  

Working in our television newsrooms, you will bring an Indigenous lens to reporting on all local issues and topics, as well as focusing on storytelling related to Indigenous communities and peoples.  

Up for the challenge? If so, consider the following opportunity…  

*To be part of this team, you must be a member of one or more of the following three groups of Indigenous peoples: First Nations (status and non-status), Métis or Inuit.

Indigenous Journalist - CityNews  

What you will do/Your purpose…  

• Generate story ideas and produce television news content for our newscasts and all-news streaming channels. 

• Establish and/or maintain relationships with Indigenous communities and their peoples to find and tell stories that are important to those communities. 

• Respond to local breaking news of all kinds, quickly and accurately. 

• Work with local producers and editors, as well as other team members, to help produce episodes of the new CityNews prime time news specials.  

What you will bring…   

• A passion for news and visual storytelling - understanding what makes a great story and knowing how to tell it. 

• A keen interest in local news of all kinds, including spot news and breaking news. 

• Strong experience in reporting on Indigenous issues and communities.  

• A self-starter, willing to lead with curiosity and initiative. 

• Ability to multi-task and deliver for multiple, daily online and broadcast deadlines.  

• Willingness to work evenings and weekends (as required).  

• Valid driver’s licence and clean driving record required.  

Here’s what you can expect in return…  

• A competitive salary and benefits which include access to our Employee Share Accumulation Program, Retirement Benefits, and a variety of other perks, including 50% off Rogers services and Blue Jays tickets.  

• A company that is committed to the collective journey towards truth and reconciliation in meaningful ways, in partnership with Indigenous Peoples. Rogers Sports & Media has multi-platform potential to support the reclamation of language, history, and culture in support of individuality and authenticity. We are committed to partnership with Indigenous communities and our Indigenous team members on the collective journey of truth and reconciliation. Our news content will provide coverage of and information on issues of concern to Indigenous People and all Canadians including the history and legacy of residential schools and the reconciliation process. Our sport platforms will continue to highlight achievements and stories of Indigenous athletes. Our business platforms will continue to give Indigenous business owners greater opportunity. Learn more about our journey here. 

Additional supports for our Indigenous employees include, but are not limited to:  

• Access to a formal Employee Family Assistance Plan   

• Tax exemptions for First Nations living or working on reserve   

• Traditional Indigenous Practice Leave   

• A company that is part of the Progressive Aboriginal Relations certification program via Canadian Council for Aboriginal Business  

• An executive leadership team that humbly supports a corporate journey toward truth & reconciliation  

• An Indigenous Peoples Network – an internal support network for Indigenous employees and Indigenous cultural preservation  

• Gord Downie-Chanie Wenjack Legacy Space Program   

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 180 West 2nd Avenue (810), Vancouver, BC
Travel Requirements: Up to 10%
Posting Category/Function: Broadcasting & On-Air Talent

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The position is located at the Vancouver Airport.

Position Summary

• The primary function of an Air Canada Concierge is to ease the way for our premium customers throughout their entire airport experience.
• This role includes all premium customer touch points such as check-in, Air Canada Signature Suite, along with traditional personal services.
• The position is modeled after concierge service found in 5 star hotels.
• The position is a busy one with duties that vary from day to day depending on the diverse requirements of our top tier premium customers. This includes rebooking flights, answering office emails / phone calls, and resolving customers' complaints.
• A Concierge is always helpful, always follows through with a request and always has the right attitude. The Concierge creates a sense of comfort and recognition for our premium customers with a simple philosophy – “If it’s possible, consider it done”.

Key Concierge Activities

• Identify and review Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned.
• Ensure system wide “personal service” follow-up through communication with the worldwide network of Air Canada Concierges.
• Greet and assist all high value/high profile customers.
• Offer assistance for any special needs.
• Monitor connections and proactively initiate re-bookings as required.
• Work closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures.
• Maintain and update Concierge library of reference material and daily log.
• Develop a network of contacts and resources that can provide assistance in accommodating the diverse requests of our top tier customers.

Qualifications

Technical:

• Knowledge and experience as Customer Experience Specialist - Airport would be considered an asset.
• Superior knowledge of airline service information and airport procedures would be considered an asset.
• Strong knowledge of local city attractions, events, hotels, restaurants and services.
• Ticketing experience would be considered an asset.
• Microsoft office (word, Excel, PowerPoint, and Outlook).

Behavioral:

• Excellent customer service skills.
• Strong desire to consistently exceed customer expectations while providing personalized service.
• Proactive, take charge attitude in resolving problems with creative solutions.
• Good sense of judgment in balancing customer interests with company policy.
• Superior leadership and people skills with a demonstrated ability to make timely decisions and de-escalate disagreements. 
  
• Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time.
• Impeccable grooming, excellent organization skills, strong attention to detail.
• Excellent attendance record.
• Willing and able to work in a team environment and be a team player. 

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.

Linguistic Requirements:

This position requires linguistic fluency. Priority will be given to candidates completely fluent in English.

Candidates fluent in English, French and one or more of the following languages will also be considered: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi.

Work Condition:

This position will include all concierge work areas and will be utilized as the operation requires including operating Porsche executive cars within the Airport property, to transport our customers between gates, and other tasks as assigned. A valid driver's license (G2) in good standing is required and Airside Vehicle Operators License (AVOP) must be obtained and maintained as an employment requirement.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.