All jobs within 400 km around Pointe-Claire

As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will help their financial success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time

How you'll succeed

• Client engagement - Meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.

• Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and work as one team to ensure clients are connected to the right people and opportunities.

• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

• You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

• You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).

• You can demonstrate 1 year experience in working with clients and achieving sales results. It’s an asset if you have prior banking experience in a similar capacity.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Westmount-Sherbrooke&Victoria

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Banking, Building Trust, Communication, Credit, Financial Products, Investments, Lending (Inactive), Relationship Building, Teamwork

The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.

KEY DUTIES & RESPONSIBILITIES

• Receive, process and validate service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required
• Co-ordinate BGIS and subcontracted forces to deliver required tenant services within the scope of the position
• Provide assistance and support to Facility Managers with respect to the delivery of small-scale tenant service projects by determining skills required, assisting with selection of contractors, monitoring performance, budget, quality control, and assigning work
• Review contract work, report any discrepancies to Facility Manager and request Purchase Orders
• Proper interpretation of client work processes, workplace culture and policies is essential for effective Tenant Services delivery
• Other duties as assigned

Knowledge & Skills

• High school completion plus a specialized technical or business course
• More than one year up to three years of job-related experience 
• Superior client management/customer service skills
• Effective Interpersonal skills, with an emphasis on communication (verbal/written)
• Knowledge of project delivery and tendering processes
• General knowledge of commercial building systems and/or construction
• Strong organizational, coordination and documentation skills with the ability to multi-task
• Ability to work independently
• Ability to interpret contracts, as required
• Proficiency with CAD will be considered an asset
• Specific experience and skill related to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.
• Proficient with MS Office and email software
• Bilingual in English & French (asset)
• Must be able to obtain a reliability clearance from the federal government
   

Licenses and/or Professional Accreditation

• Valid driver’s license (as required)

This position is responsible for a broad range of maintenance activities that are performed to keep UPS package handling facilities operating efficiently and effectively. The work is sometimes fast-paced and requires routine interaction with other operations employees.

• Job Type: Full-Time - Permanent
• Department: Buildings and Systems Engineering
• Work Location: 1221 32E Avenue, Montreal, QC H8T 3H2
• Workdays: To be determined by seniority. May be Mon-Fri, Sun-Thu, or Tue-Sat. Shift does not rotate. Periodic flexibility required.
• Shift hours: To be determined by seniority.
• Pay rate starting from $30.00/hr.
• Average work Hours: 42.5 hours per week with potential for overtime

Responsibilities and Duties:

• Inspecting troubleshooting repairing and/or replacing mechanical components such as motors, reducers, drive chains, sprockets, sheaves, pulleys, rollers, conveyor belts, bearings and transfer plates.
• Troubleshooting adjusting and replacing AC and DC electrical equipment such as batteries, control stations, fuses, motor starters, relays, switches and timers.
• Inspecting troubleshooting repairing and/or replacing pneumatic equipment such as puck sorters, flow splitters, diverters, air compressors, lubricators, hoses and coils.
• Inspecting troubleshooting repairing and/or replacing hydraulic equipment such as hoses, fittings, cylinders and pumps.
• Welding equipment such as hand rails, conveyor supports, package handling equipment, carts and grating.
• Performing preventive maintenance inspections of plant equipment such as conveyors, bulk carts, and power industrial equipment.

Qualifications:

• Grade 12 education or equivalent.
• Possession of a valid 5760 Industrial Construction and Maintenance Mechanic or 5781 Automated Systems Electromechanic Certification of Qualification is highly preferred but extensive relevant experience may be considered.
• Minimum 3 years of post-apprenticeship experience performing maintenance on industrial equipment.
• Ability to receive and give instruction over radio in industrial environment.
• Excellent interpersonal skills.

Assets:

• Experience of performing maintenance on conveyor belts.
• Knowledge of plumbing and building schematics.
• Knowledge of keyboard and basic computer skills.

Compensation and Benefits:

• Weekly pay (every Friday).
• Automatic pay progression as per the existing union Collective Agreement.
• Paid vacation:
• 2 weeks after 1 year of service
• 3 weeks after 5 years of service
• 4 weeks after 10 years of service
• 5 weeks after 20 years of service
• 6 weeks after 25 years of service
• Group Benefits (Dental and Extended Medical)
• Pension Plan
• Immediate access to UPS Employee Discount Program upon hire.
• EAP (Employee Assistance Program)
• Opportunities for future growth within a Fortune 50 company.

Working Conditions:

• Opportunity to work in one of UPS Canada’s largest state-of-the-art automated sorting facility.
• Mainly indoors (in a warehouse). Occasionally work outdoors.
• Exposed to hot/cold temperatures when working outdoors.

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

Responsibilities

Responsibilities

• Location: 985 Moodie Drive, NEPEAN, ON K2R 1H4, Canada

To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we support them through their journey. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

What We Are Looking For:

Join our team of enthusiastic and positive individuals as a Customer Service Specialist at Rogers. We are looking for someone who has a genuine passion for listening and enjoys helping people. In this dynamic role, you will ask the right questions, find solutions, and recommend our products and services to help us retain our valuable customers. We are seeking a self-motivated individual who can meet performance-based objectives and succeed through excellent customer service.

What You Will Gain:

We firmly believe in investing in our winning teams and helping each person reach their full potential. As a team member, you will have access to a wealth of resources, growth opportunities, discounts, and benefits, including:

• A competitive salary and performance-based salary review.
• A flexible and competitive health and dental insurance plan, retirement plans, RRSP and TFSA programs, and a stock purchase plan with a company match (up to 50% after three years).
• A 50% discount on all Rogers services, Blue Jays tickets, a 25% discount on Today's Shopping Choice items, and a 20% discount on all wireless accessories.
• Paid volunteer leave.
• Company matching contributions to charitable organizations you support.

Growth and Development Opportunities:

• Expand your skills and participate in mentorship and leadership development programs.
• My Path: a self-directed professional development program.
• Rogers Priority: priority application for internal positions of interest.

Wellness Programs:

• Employee and Family Assistance Program (EFAP) by Homewood.
• Cognitive Behavioral Therapy and virtual therapy.
• Discounted gym memberships.

Our Commitment to the Environment and Diversity:

• Work for a company dedicated to environmental protection.
• A strong commitment to diversity and inclusion with employee support groups that support equity-seeking groups, including racialized people, the 2SLGBTQIA+ community, Indigenous people, people with disabilities, and women. We all have something unique to offer, and we understand that our strength lies in what makes us different.

What You Will Do:

• Connect with our Comwave customers to determine the products and services that best meet their needs.
• Retain our loyal customers and build fruitful and lasting relationships with them.
• Leverage internal tools and resources to provide value-based solutions to customer questions and concerns.
• Provide feedback and recommendations on offers, programs, and processes for customers and colleagues.
• Quickly achieve key business objectives, including customer experience and revenue retention and growth.
• Receive coaching and feedback from your management team and apply it regularly to support your development and performance.
• Be part of a highly engaged team of Customer Service Specialists who support Canadians from coast to coast.

What You Will Bring:

• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to multitask in a dynamic environment while navigating multiple computer systems.
• Knowledge of the market and consumer trends, including the latest wireless and residential products and services offered by Rogers and our competitors.
• Proven experience in managing issues from start to finish to resolve them efficiently and productively.
• Ability to build connections, listen actively and effectively, and communicate clearly and concisely to provide a world-class customer experience with a friendly tone.
• Demonstrated track record of achieving positive business results and building collaborative relationships.
• Experience in sales and customer service in a dynamic environment.
• Independence and autonomy, with a mindset of initiative and innovation.
• Open-mindedness and enthusiasm for learning new skills.
• Ability to manage a wide range of complex issues with compassion and empathy.
• French language proficiency is required for the role.
• English is an asset.

Join our team and benefit from ongoing training and development sessions to acquire the skills necessary to provide excellent service and find the best solutions and products for our customers.

As part of the recruitment process, candidates will need to consent to a criminal background check and a credit check, and successfully pass these checks.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. 

Schedule: Full time  
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 315112

09/17/2024

Address:

280 de la Seigneurie Ouest

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

09/07/2024

Address:

3225 St-Martin Ouest Blvd

Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. As this role contributes to the overall success of the Investment Advisors portfolio, you may be entitled to additional discretionary compensation.

• Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.
• Assists the advisory team in preparing for client meetings, including scheduling appointments.
• Handles clients’ general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.
• Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.
• Maintains and organizes client database and client files.
• Ensures transactions and tasks are appropriately assigned to team members and completed.
• Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
• Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
• Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.
• Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
• Protects the Bank's assets and clients’ assets and complies with all regulatory, legal, and ethical requirements.
• Maintains the confidentiality of client and Bank information.
• Completes complex & diverse tasks within given rules/limits.
• Analyzes issues and determines next steps; escalates as required.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Knowledge of wealth management company and branch operations (e.g. client services, trust services, account transfers, etc.) is an asset
• Knowledge of operational aspects of traditional (stocks, bonds, money market, mutual funds) and non traditional (managed and fee based) products is an asset
• Familiarity with technology applications and software used in the financial planning and investment industry.
• Basic specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Please note the base salary for this specific position in Laval is $ 40,000.00 and this role may be eligible to receive a monthly discretionary bonus.

You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.

$32 700,00 - $48 600,00