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Working as part of a dynamic, results-driven team, you analyze, plan, and schedule work assignments for all shipboard and shore-based staff. You ensure crewing services meets the operational requirements and company objectives through the provision of accurate, cost effective and timely staff planning/scheduling services in accordance with operational policy, collective agreement and regulatory rules and requirements for the vessel and shore positions.

The Role

• Implementing schedules and staff assignments prepared by crewing officers/advisor, cross checking as required
• Generating and controlling time sheets and crew list accurately and on timely manner
• Maintaining superior customer service skills and positive relationships in communication with employees and in resolving problems and issues
• Handling short term absence and replacement requests to ensure that crewing profiles and terminal staff allocations are met in an efficient and cost effective manner
• Undertaking long term planning functions in support of leave programs
• Monitoring and forecasting needs and preparing accurate schedules for implementation on a monthly basis
• Ability to function effectively in high-pressure situations while undertaking short-term crewing activity which includes placement of employees in positions in order to meet operational needs

What you bring to the team

Education and experience

• Successful completion of high school diploma supplemented by some post-secondary education
• 1-3 years of experience in a complex unionized environment
• Experience with staff scheduling systems would be an asset

Knowledge and competencies

• Excellent interpersonal and communication skills which allow you to maintain effective working relationships
• Must be self-motivated, detail-oriented, and results-driven
• Ability to work in a fast paced ever-changing environment
• Ability to multitask and mange several problems at one time, recognizing and solving potential issues with the desire to succeed and make practical suggestions to constantly improve processes

Job Details

• Hours of operation 04:15-20:15 365 days a year. You may work a variety of early morning shifts and afternoon shifts.
• Due to the early shift start times, transit is not an option; access to a vehicle would be required.

Overview

11/10/2024

Address:

23 Norfolk Street South

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $43,500.00

Key Responsibilities

• Responsible for managing project budgets and schedules with a Development Analyst to ensure the development is completed on time and within budget. 
• Proactively manage the changes in project scope, identifying project risks and their potential impact on project performance, while proactively seeking risk mitigation strategies that save time and increase profitability
• Support the acquisitions team by reviewing zoning bylaws, restrictive covenants, design guidelines and preliminary design drawings.
• Visit prospective land opportunities to assess existing conditions, prepare a comprehensive condition assessment report, and working with Beedie’s land development team, identifying any site-specific costs or risks for the project.
• Lead the consultant team with submission and rezoning applications, land subdivision and development permits and coordinate with municipal planning and building departments.
• Maintain relationships with key stakeholders such as City staff and commenting agencies. 
• Negotiate effectively with municipal authorities, consultants, and external stakeholders to resolve disputes and facilitate timely approvals. 
• Develop and manage entitlements and design schedules and ensure that key milestones are achieved on time and on budget.
• Participate in the RFP process by reviewing proposals evaluating proposals, and prepare recommendations.
• Lead Site Plan Approval process.
• Work with the construction team to create building specifications for speculative developments based on market standard requirements.
• Liaise and work with the Leasing and Operations team to ensure a seamless occupancy while meeting lease-up objectives. Conduct regular internal briefings, clearly communicating project status, milestones, risks, and opportunities to senior management. 
• Ensuring accurate and timely reporting, if required.
• Work with development team to generate building layouts for built-to-suit and speculative developments.
• Participate in design meetings to analyze plans and specifications for coordination, constructability, value engineering, and completeness.
• Work with the various stakeholders from initial contact through turnover to construction.
• Work closely with Beedie’s development and construction teams to facilitate successful project turnover. 

Health Benefits

We encourage a healthy work environment and support programs that promote a healthy lifestyle for us all.

Career Development

We provide the freedom and support for you to take your career to the next level so that you can put your best work forward.

Beedie Cares

Through our Beedie Cares initiative, employees give back by volunteering in local communities.

Desired Skills and Experience

• Minimum 5 years’ experience as a Development Manager (or related), and a desire to work in a fast paced environment for a business in growth mode. Known as an individual who can manage risk and deliverables on multiple, concurrent projects.
• Experience as a development manager with a skillset in land acquisition, development and proformas, and oversight in vertical construction.
• High sense of urgency, with a demonstrated ability to execute on multiple competing priorities in a fast paced environment. 
• Strong financial acumen with a proven ability to create, analyze, and interpret project budgets, cash flow forecasts, and investment models and make recommendations to ownership on a path forward. 
• Excellent budget forecasting and time management skills. 
• Demonstrated experience in managing large complex development projects. 
• Experience working with municipal departments for rezoning, and site plan approval and building permit applications.
• Detailed understanding of legal contracts and title documents.
• Post-secondary education in a real estate related discipline, finance or construction.
• Excellent communication skills, combined with proven presentation experience within a senior level management group.
• A track record of establishing highly functional relationships with diverse personalities both within and outside the company.
• Proficient in Excel, Word and Outlook as well as some knowledge of Timberline and MS Project.
• Exceptional ability to build relationships, influence, and engage with diverse internal and external groups. 
• Demonstrated capability to work independently while ensuring accuracy, efficiency, and high-quality deliverables. 
• Strong problem-solving skills, along with excellent communication and organizational abilities. 
• Essential experience in navigating political systems, with a deep understanding of development approvals, planning processes, and a robust background in real estate development. 
• Experience managing environmental and conservation issues and working with relevant approving entities to achieve mutually beneficial solutions.

Overview

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