1646 Jobs Found

Customer Experience Associate Full-time Job

Scotiabank

Customer Service   Port Coquitlam
Job Details

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

 

Is this role right for you?  In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

 

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

 

What’s in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Customer Experience Associate

Scotiabank
Port Coquitlam - 412.99km
  Customer Service Full-time
About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority i...
Learn More
Jan 29th, 2024 at 11:43

School Operations Manager Full-time Job

British Columbia Institute Of Technology (BCIT)

Management   Burnaby
Job Details
Position Summary
BCIT’s School of Construction and the Environment is seeking a regular, full-time (1.0 FTE) School Operations Manager. This position manages the School’s operations, involving human resources, business process, space planning, enrolment planning, operational financial matters, and facilities functions. Participates as a member of the School’s leadership team, with involvement in all operational functions outside of the specialized teaching areas. Acts as operational liaison of the Dean’s Office and the School; supports the School’s communications and marketing activities. Facilitates development of operating and capital plans. Leads initiatives to optimize operations.
Duties & Responsibilities
KEY ACCOUNTABILITIES:

  • Participates as a member of the School’s leadership team, with involvement in plans and decisions for all operational functions outside of specialized teaching areas. Acts as operational liaison for the Dean’s Office and the School.
  • Manages the School’s operations, involving human resources, business process, space planning, enrolment planning, operational financial matters, and facilities functions. Delivers specialized expertise to address the School’s unique operational requirements.
  • Monitors expenditures to meet established financial objectives. Manages the School’s day-to-day expense management relating to procurement, contract administration, donations, and other operational processes. Manages operational reporting and related analysis, working closely with the Associate Director Finance.
  • Manages the School’s day-to-day operational activities and processes, including hiring, training, attendance, workspace and equipment management, and facility improvements. Supports development of operating and capital plans in collaboration with the School’s leadership team.
  • Develops and implements administrative and operational processes and standards in consultation with the Dean. Leads improvement initiatives aimed at optimizing operational efficiency and managing costs. Manages project viability assessment, planning and execution.
  • Supports the integration of enrolment planning to the School’s budget, in collaboration with Associate Director Finance and Institutional Research to collectively make recommendations to mitigate challenges and support BCIT’s financial goals.
  • Reviews and monitors enrolment for school programs to effectively maximize class set sizes. Provides support to development of enrolment plans, business cases for the School’s projects and initiatives, and new program proposals.
  • Supports Associate Deans with people management activities, fostering a positive and engaging work environment, and ensuring all practices are aligned with Human Resources policies and programs. Manages all staff planning processes, emphasizing development, engagement and performance.
  • Implements the necessary controls to monitor and identify operational risks, while also overseeing quality assurance, compliance and efficiency. Ensures operational compliance with Institute policies, processes and collective agreements, industry best practices, and provincial and federal regulatory requirements.
  • Ensures the School’s leadership team is kept apprised of operational matters that could impact achievement of the School’s goals. Conducts analysis, prepares various reports and delivers presentations on achievements, challenges and emerging issues.
  • Supports the School’s communications and marketing, including all related documents, publications and reports. Ensures staff, students, and key partners have ready access to important information, services, and outreach activities.
  • Leads and/or contributes expertise to School initiatives and special assignments in support of school and Institute goals. Also represents the School on committees and task groups.
  • Liaises and communicates with external partners on contracts, agreements, reporting and other operational matters.
  • Researches and maintains awareness of emerging trends and best practices, identifying opportunities to enhance operational functions and to support achievement of the School’s goals.
  • Manages directly and indirectly reporting staff, overseeing and participating in selection, coaching, mentoring, development, performance management and all other people-management practices.
Qualifications
QUALIFICATIONS & REQUIREMENTS:

  • Bachelor’s degree in business with a focus on operations, human resources and business management
  • An equivalent combination of education and experience may be considered
  • Minimum 6 years’ experience at progressive levels of responsibility in operations, human resources and project management, preferably in a post-secondary setting.
  • Advanced knowledge of operational management
  • Advanced planning skills, with ability to facilitate development of operational and capital plans and related budgets.
  • Solid project management skills with demonstrated ability to lead operational improvement initiatives
  • Advanced business acumen with ability to exercise sound and critical judgment and make operational decisions on a day-to-day basis
  • Excellent communication, interpersonal and customer service skills with the ability to develop rapport with internal and external stakeholders, and work with staff at all levels.
  • Advanced analytical skills with ability to manage and engage in research, analysis, and development of a diverse range of reports.
Additional Information
Benefits – Why you’d love working with us
    • Competitive pay
    • Minimum of twenty-five days of vacation
    • Competitive employer-paid extended health and dental plan including access to a Health Care Spending Account of up to $500 if eligible!
    • Defined benefit pension plan with employer contributions
    • Flexible hybrid work arrangements available
    • Professional Development funds and resources
    • Access to most BCIT Flexible Learning courses free of charge
    • Wellness and Employee Assistance programs
    • Complimentary membership with free access to the Fitness Centre, Gymnasium, and more
    • Eligibility requirements apply, benefits may vary depending on the employee group the position belongs to and whether the position offered is temporary or part-time. For more information on our generous benefits, click here!

 
Position Details

 

Additional Salary Information
The Compensation Range is the span between the minimum and the maximum base salary for a position. The control point of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position. In the normal course, employees will be hired, transferred, or promoted between the minimum and the control point of the salary range for a job, taking internal equity into account. Salaries above the control point may be considered for extenuating circumstances and must be approved by an external governing body.
Department 2 Construction Administration
Campus Location Burnaby campus
Bargaining Unit Management
Job Status Regular
Full-Time/Part-Time Full-Time
Number of Vacancies 1
Anticipated Start Date 05/04/2026
Required Documents
  1. Resume
  2. Cover Letter

School Operations Manager

British Columbia Institute Of Technology (BCIT)
Burnaby - 413.78km
  Management Full-time
  100,739  -  138,516
Position Summary BCIT’s School of Construction and the Environment is seeking a regular, full-time (1.0 FTE) School Operations Manager. This position manages the School’s operation...
Learn More
Mar 20th, 2026 at 13:15

School Operations Manager Full-time Job

British Columbia Institute Of Technology (BCIT)

Management   Burnaby
Job Details
Position Summary
BCIT’s School of Construction and the Environment is seeking a regular, full-time (1.0 FTE) School Operations Manager. This position manages the School’s operations, involving human resources, business process, space planning, enrolment planning, operational financial matters, and facilities functions. Participates as a member of the School’s leadership team, with involvement in all operational functions outside of the specialized teaching areas. Acts as operational liaison of the Dean’s Office and the School; supports the School’s communications and marketing activities. Facilitates development of operating and capital plans. Leads initiatives to optimize operations.
Duties & Responsibilities
KEY ACCOUNTABILITIES:

  • Participates as a member of the School’s leadership team, with involvement in plans and decisions for all operational functions outside of specialized teaching areas. Acts as operational liaison for the Dean’s Office and the School.
  • Manages the School’s operations, involving human resources, business process, space planning, enrolment planning, operational financial matters, and facilities functions. Delivers specialized expertise to address the School’s unique operational requirements.
  • Monitors expenditures to meet established financial objectives. Manages the School’s day-to-day expense management relating to procurement, contract administration, donations, and other operational processes. Manages operational reporting and related analysis, working closely with the Associate Director Finance.
  • Manages the School’s day-to-day operational activities and processes, including hiring, training, attendance, workspace and equipment management, and facility improvements. Supports development of operating and capital plans in collaboration with the School’s leadership team.
  • Develops and implements administrative and operational processes and standards in consultation with the Dean. Leads improvement initiatives aimed at optimizing operational efficiency and managing costs. Manages project viability assessment, planning and execution.
  • Supports the integration of enrolment planning to the School’s budget, in collaboration with Associate Director Finance and Institutional Research to collectively make recommendations to mitigate challenges and support BCIT’s financial goals.
  • Reviews and monitors enrolment for school programs to effectively maximize class set sizes. Provides support to development of enrolment plans, business cases for the School’s projects and initiatives, and new program proposals.
  • Supports Associate Deans with people management activities, fostering a positive and engaging work environment, and ensuring all practices are aligned with Human Resources policies and programs. Manages all staff planning processes, emphasizing development, engagement and performance.
  • Implements the necessary controls to monitor and identify operational risks, while also overseeing quality assurance, compliance and efficiency. Ensures operational compliance with Institute policies, processes and collective agreements, industry best practices, and provincial and federal regulatory requirements.
  • Ensures the School’s leadership team is kept apprised of operational matters that could impact achievement of the School’s goals. Conducts analysis, prepares various reports and delivers presentations on achievements, challenges and emerging issues.
  • Supports the School’s communications and marketing, including all related documents, publications and reports. Ensures staff, students, and key partners have ready access to important information, services, and outreach activities.
  • Leads and/or contributes expertise to School initiatives and special assignments in support of school and Institute goals. Also represents the School on committees and task groups.
  • Liaises and communicates with external partners on contracts, agreements, reporting and other operational matters.
  • Researches and maintains awareness of emerging trends and best practices, identifying opportunities to enhance operational functions and to support achievement of the School’s goals.
  • Manages directly and indirectly reporting staff, overseeing and participating in selection, coaching, mentoring, development, performance management and all other people-management practices.
Qualifications
QUALIFICATIONS & REQUIREMENTS:

  • Bachelor’s degree in business with a focus on operations, human resources and business management
  • An equivalent combination of education and experience may be considered
  • Minimum 6 years’ experience at progressive levels of responsibility in operations, human resources and project management, preferably in a post-secondary setting.
  • Advanced knowledge of operational management
  • Advanced planning skills, with ability to facilitate development of operational and capital plans and related budgets.
  • Solid project management skills with demonstrated ability to lead operational improvement initiatives
  • Advanced business acumen with ability to exercise sound and critical judgment and make operational decisions on a day-to-day basis
  • Excellent communication, interpersonal and customer service skills with the ability to develop rapport with internal and external stakeholders, and work with staff at all levels.
  • Advanced analytical skills with ability to manage and engage in research, analysis, and development of a diverse range of reports.
Additional Information
Benefits – Why you’d love working with us
    • Competitive pay
    • Minimum of twenty-five days of vacation
    • Competitive employer-paid extended health and dental plan including access to a Health Care Spending Account of up to $500 if eligible!
    • Defined benefit pension plan with employer contributions
    • Flexible hybrid work arrangements available
    • Professional Development funds and resources
    • Access to most BCIT Flexible Learning courses free of charge
    • Wellness and Employee Assistance programs
    • Complimentary membership with free access to the Fitness Centre, Gymnasium, and more
    • Eligibility requirements apply, benefits may vary depending on the employee group the position belongs to and whether the position offered is temporary or part-time. For more information on our generous benefits, click here!

 
Position Details

 

Additional Salary Information
The Compensation Range is the span between the minimum and the maximum base salary for a position. The control point of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position. In the normal course, employees will be hired, transferred, or promoted between the minimum and the control point of the salary range for a job, taking internal equity into account. Salaries above the control point may be considered for extenuating circumstances and must be approved by an external governing body.
Department 2 Construction Administration
Campus Location Burnaby campus
Bargaining Unit Management
Job Status Regular
Full-Time/Part-Time Full-Time
Number of Vacancies 1
Anticipated Start Date 05/04/2026
Required Documents
  1. Resume
  2. Cover Letter

School Operations Manager

British Columbia Institute Of Technology (BCIT)
Burnaby - 413.78km
  Management Full-time
  100,739  -  138,516
Position Summary BCIT’s School of Construction and the Environment is seeking a regular, full-time (1.0 FTE) School Operations Manager. This position manages the School’s operation...
Learn More
Mar 20th, 2026 at 12:54

School Operations Manager Full-time Job

British Columbia Institute Of Technology (BCIT)

Management   Burnaby
Job Details
Position Summary
BCIT’s School of Construction and the Environment is seeking a regular, full-time (1.0 FTE) School Operations Manager. This position manages the School’s operations, involving human resources, business process, space planning, enrolment planning, operational financial matters, and facilities functions. Participates as a member of the School’s leadership team, with involvement in all operational functions outside of the specialized teaching areas. Acts as operational liaison of the Dean’s Office and the School; supports the School’s communications and marketing activities. Facilitates development of operating and capital plans. Leads initiatives to optimize operations.
Duties & Responsibilities
KEY ACCOUNTABILITIES:

  • Participates as a member of the School’s leadership team, with involvement in plans and decisions for all operational functions outside of specialized teaching areas. Acts as operational liaison for the Dean’s Office and the School.
  • Manages the School’s operations, involving human resources, business process, space planning, enrolment planning, operational financial matters, and facilities functions. Delivers specialized expertise to address the School’s unique operational requirements.
  • Monitors expenditures to meet established financial objectives. Manages the School’s day-to-day expense management relating to procurement, contract administration, donations, and other operational processes. Manages operational reporting and related analysis, working closely with the Associate Director Finance.
  • Manages the School’s day-to-day operational activities and processes, including hiring, training, attendance, workspace and equipment management, and facility improvements. Supports development of operating and capital plans in collaboration with the School’s leadership team.
  • Develops and implements administrative and operational processes and standards in consultation with the Dean. Leads improvement initiatives aimed at optimizing operational efficiency and managing costs. Manages project viability assessment, planning and execution.
  • Supports the integration of enrolment planning to the School’s budget, in collaboration with Associate Director Finance and Institutional Research to collectively make recommendations to mitigate challenges and support BCIT’s financial goals.
  • Reviews and monitors enrolment for school programs to effectively maximize class set sizes. Provides support to development of enrolment plans, business cases for the School’s projects and initiatives, and new program proposals.
  • Supports Associate Deans with people management activities, fostering a positive and engaging work environment, and ensuring all practices are aligned with Human Resources policies and programs. Manages all staff planning processes, emphasizing development, engagement and performance.
  • Implements the necessary controls to monitor and identify operational risks, while also overseeing quality assurance, compliance and efficiency. Ensures operational compliance with Institute policies, processes and collective agreements, industry best practices, and provincial and federal regulatory requirements.
  • Ensures the School’s leadership team is kept apprised of operational matters that could impact achievement of the School’s goals. Conducts analysis, prepares various reports and delivers presentations on achievements, challenges and emerging issues.
  • Supports the School’s communications and marketing, including all related documents, publications and reports. Ensures staff, students, and key partners have ready access to important information, services, and outreach activities.
  • Leads and/or contributes expertise to School initiatives and special assignments in support of school and Institute goals. Also represents the School on committees and task groups.
  • Liaises and communicates with external partners on contracts, agreements, reporting and other operational matters.
  • Researches and maintains awareness of emerging trends and best practices, identifying opportunities to enhance operational functions and to support achievement of the School’s goals.
  • Manages directly and indirectly reporting staff, overseeing and participating in selection, coaching, mentoring, development, performance management and all other people-management practices.
Qualifications
QUALIFICATIONS & REQUIREMENTS:

  • Bachelor’s degree in business with a focus on operations, human resources and business management
  • An equivalent combination of education and experience may be considered
  • Minimum 6 years’ experience at progressive levels of responsibility in operations, human resources and project management, preferably in a post-secondary setting.
  • Advanced knowledge of operational management
  • Advanced planning skills, with ability to facilitate development of operational and capital plans and related budgets.
  • Solid project management skills with demonstrated ability to lead operational improvement initiatives
  • Advanced business acumen with ability to exercise sound and critical judgment and make operational decisions on a day-to-day basis
  • Excellent communication, interpersonal and customer service skills with the ability to develop rapport with internal and external stakeholders, and work with staff at all levels.
  • Advanced analytical skills with ability to manage and engage in research, analysis, and development of a diverse range of reports.
Additional Information
Benefits – Why you’d love working with us
    • Competitive pay
    • Minimum of twenty-five days of vacation
    • Competitive employer-paid extended health and dental plan including access to a Health Care Spending Account of up to $500 if eligible!
    • Defined benefit pension plan with employer contributions
    • Flexible hybrid work arrangements available
    • Professional Development funds and resources
    • Access to most BCIT Flexible Learning courses free of charge
    • Wellness and Employee Assistance programs
    • Complimentary membership with free access to the Fitness Centre, Gymnasium, and more
    • Eligibility requirements apply, benefits may vary depending on the employee group the position belongs to and whether the position offered is temporary or part-time. For more information on our generous benefits, click here!

 
Position Details

 

Additional Salary Information
The Compensation Range is the span between the minimum and the maximum base salary for a position. The control point of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position. In the normal course, employees will be hired, transferred, or promoted between the minimum and the control point of the salary range for a job, taking internal equity into account. Salaries above the control point may be considered for extenuating circumstances and must be approved by an external governing body.
Department 2 Construction Administration
Campus Location Burnaby campus
Bargaining Unit Management
Job Status Regular
Full-Time/Part-Time Full-Time
Number of Vacancies 1
Anticipated Start Date 05/04/2026
Required Documents
  1. Resume
  2. Cover Letter

School Operations Manager

British Columbia Institute Of Technology (BCIT)
Burnaby - 413.78km
  Management Full-time
  100,739  -  138,516
Position Summary BCIT’s School of Construction and the Environment is seeking a regular, full-time (1.0 FTE) School Operations Manager. This position manages the School’s operation...
Learn More
Mar 20th, 2026 at 02:16

Manager, Student Life Full-time Job

British Columbia Institute Of Technology (BCIT)

Management   Burnaby
Job Details
BCIT’s Student Success department is seeking a regular, full-time (1.0 FTE) Manager, Student Life.
 
This position is responsible for assessing, responding, and addressing student-related situations that have the potential to adversely impact the BCIT community. The incumbent will manage the response to students with varying degrees of distress which impact their academic pursuits. The incumbent implements the operational activities of the Institution-wide Early Assist program and coordinates the appropriate communication and response.

The incumbent supports the student code of conduct in accordance with Institute policies and procedures in a consistent and equitable manner, including investigating alleged Student Code of Conduct violations. The incumbent also makes policy and procedural recommendations and ensures stakeholders are knowledgeable and trained in matters that impact student success. The incumbent develops and delivers training materials to the campus community regarding student academic and non-academic behaviours.
Duties & Responsibilities
KEY ACCOUNTABILITIES:
  • Establishes protocols and procedures for early identification and response to students in distress. This includes coordinating with staff from all areas of the Student Services division to access services to support students who are having difficulties in academic, administrative, economic, family relationships, health, physical, psychological and social adjustment issues.
  • Supports students with complex non-academic issues that are impacting their academic pursuits by providing timely and coordinated services with on- and off-campus resources. Provides assessment, response, and management for students in distress in an appropriate manner that is consistent with Institute policies and procedures.
  • Works with Registrar, Associate Deans, Safety, Security and Emergency Management team, Student Services Managers and Coordinators, Faculty, and others to develop academic and Institutional accommodations to aid students in distress.
  • Develops and implements processes that assess the student experience in order to provide guidance to student services departments.
  • Coordinates the Early Assist Program, including setting up training, assisting with developing materials, assessing and handling Early Assist Response activities.
  • Reviews, assesses, and allocates Early Assist Reports.
  • Maintains centralized reporting database for student case management.
  • Provides guidance and consultation for BCIT employees regarding student case management services.
  • Conducts investigations and establishes procedures and forums for conducting investigations and hearings for allegations of non-academic student misconduct.
  • Reviews and assesses incident reports and enacts appropriate response protocols in partnership with Safety, Security and Emergency Management department.
  • Prepares and coordinates conduct process administration documents such as booking hearings, compiling records, and maintaining departmental records.
  • Ensures that intervention and opportunities for correction are taken as early as possible, and when appropriate, for the benefit of all parties involved; makes referrals and/or consults with appropriate internal and external resources.
  • Monitors the integrity of the process through consistency, equity, fairness, and adherence to Institute policies and procedures.
  • Provides administrative and procedural guidance to Faculty in the review and investigation of Academic Integrity adjudications.
  • Maintains all official records of academic and non-academic integrity violations and ensures investigations comply with Institutional policy and procedure.
  • Serves as procedural advisor to Institutional administrative processes such as Decision Review Board and Academic Integrity investigations.
  • Develops and delivers training for the BCIT community regarding academic and non-academic misconduct matters.
  • Conducts reviews and assessments of Institute academic and non-academic student conduct policies and procedures and makes recommendations for change as appropriate.
  • Establishes and maintains internal liaison activities with Registrar’s Office, Admissions, Safety, Security, and Emergency Management, Student Services departments, and all academic Schools to maximize opportunities for timely intervention and/or to avoid escalation of misconduct and harm to the student and others.
  • Develops and delivers training for Faculty and managers throughout BCIT on the policies and procedures of handling non-academic student misconduct.
  • Establishes and maintains an effective working relationship with the Student Association Advocate such that a free flow of inquiry and information exists between the positions in order to maximize opportunities for resolutions available to students.
  • Creates and maintains a database of all non-academic misconduct reports and case management files, including outcomes, referrals, actions taken, resolutions, and sanctions.
  • Manages issues or projects assigned by the Associate Director, Student Life and/or Senior Director, Student Success.
  • Assumes the role and responsibilities of Associate Director, Student Life as required.
Qualifications
QUALIFICATIONS & REQUIREMENTS:
  • Bachelor’s degree in Education, Counselling, Social Work, or other relevant field. Master’s degree preferred.
  • Three to six years of experience in a variety of positions encompassing student services and/or relevant administrative responsibilities in a post-secondary environment, including experience in adjudicating academic and non-academic matters, conflict resolution and/or mediation, and facilitation.
  • Strong background in administrative process management in a post-secondary education environment, including types of sanctions typically levied for a variety of conduct violations.
  • Excellent interpersonal skills to build and sustain effective relationships and rapport with individuals carrying instructional, support and administrative responsibilities throughout the Institute and with its external partners.
  • Strong background in case management to resolve complex problems and manage high-profile, sensitive, and contentious issues.
  • Familiarity and experience with student conduct policies and other relevant legislative requirements, policies and procedures such as the Freedom of Information and Protection of Privacy Act (FIPPA), Mental Health Act, harassment and discrimination.
  • Excellent needs assessment, organizational, communication, facilitation and project management skills.
  • Demonstrated leadership ability and ability to work effectively with individuals in a culturally diverse environment.
  • Demonstrated ability to collaborate effectively with all internal stakeholders including senior management, Faculty, and students.
  • Proven experience in policy writing and administration.
  • Experience in developing and delivering training.
Additional Information
Benefits – Why you’d love working with us
    • Competitive pay
    • Minimum of twenty-five days of vacation
    • Competitive employer-paid extended health and dental plan including access to a Health Care Spending Account of up to $500 if eligible!
    • Defined benefit pension plan with employer contributions
    • Flexible hybrid work arrangements available
    • Professional Development funds and resources
    • Access to most BCIT Flexible Learning courses free of charge
    • Wellness and Employee Assistance programs
    • Complimentary membership with free access to the Fitness Centre, Gymnasium, and more
    • Eligibility requirements apply, benefits may vary depending on the employee group the position belongs to and whether the position offered is temporary or part-time. For more information on our generous benefits, click here!

 
Position Details

 

Posting Category Management
Salary Range $85,046 - $116,939, with a control point of $106,308 per annum.
Additional Salary Information
The Compensation Range is the span between the minimum and the maximum base salary for a position. The control point of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position. In the normal course, employees will be hired, transferred, or promoted between the minimum and the control point of the salary range for a job, taking internal equity into account. Salaries above the control point may be considered for extenuating circumstances and must be approved by an external governing body.
Department 2 Student Success Division
Campus Location Burnaby campus
Bargaining Unit Management
Job Status Regular
Full-Time/Part-Time Full-Time
Number of Vacancies 1
Anticipated Start Date 04/07/2026

Manager, Student Life

British Columbia Institute Of Technology (BCIT)
Burnaby - 413.78km
  Management Full-time
  85,046  -  116,939
BCIT’s Student Success department is seeking a regular, full-time (1.0 FTE) Manager, Student Life.   This position is responsible for assessing, responding, and addressing student-...
Learn More
Mar 11th, 2026 at 20:21

Manager, Student Life Full-time Job

British Columbia Institute Of Technology (BCIT)

Management   Burnaby
Job Details
BCIT’s Student Success department is seeking a regular, full-time (1.0 FTE) Manager, Student Life.
 
This position is responsible for assessing, responding, and addressing student-related situations that have the potential to adversely impact the BCIT community. The incumbent will manage the response to students with varying degrees of distress which impact their academic pursuits. The incumbent implements the operational activities of the Institution-wide Early Assist program and coordinates the appropriate communication and response.

The incumbent supports the student code of conduct in accordance with Institute policies and procedures in a consistent and equitable manner, including investigating alleged Student Code of Conduct violations. The incumbent also makes policy and procedural recommendations and ensures stakeholders are knowledgeable and trained in matters that impact student success. The incumbent develops and delivers training materials to the campus community regarding student academic and non-academic behaviours.
Duties & Responsibilities
KEY ACCOUNTABILITIES:
  • Establishes protocols and procedures for early identification and response to students in distress. This includes coordinating with staff from all areas of the Student Services division to access services to support students who are having difficulties in academic, administrative, economic, family relationships, health, physical, psychological and social adjustment issues.
  • Supports students with complex non-academic issues that are impacting their academic pursuits by providing timely and coordinated services with on- and off-campus resources. Provides assessment, response, and management for students in distress in an appropriate manner that is consistent with Institute policies and procedures.
  • Works with Registrar, Associate Deans, Safety, Security and Emergency Management team, Student Services Managers and Coordinators, Faculty, and others to develop academic and Institutional accommodations to aid students in distress.
  • Develops and implements processes that assess the student experience in order to provide guidance to student services departments.
  • Coordinates the Early Assist Program, including setting up training, assisting with developing materials, assessing and handling Early Assist Response activities.
  • Reviews, assesses, and allocates Early Assist Reports.
  • Maintains centralized reporting database for student case management.
  • Provides guidance and consultation for BCIT employees regarding student case management services.
  • Conducts investigations and establishes procedures and forums for conducting investigations and hearings for allegations of non-academic student misconduct.
  • Reviews and assesses incident reports and enacts appropriate response protocols in partnership with Safety, Security and Emergency Management department.
  • Prepares and coordinates conduct process administration documents such as booking hearings, compiling records, and maintaining departmental records.
  • Ensures that intervention and opportunities for correction are taken as early as possible, and when appropriate, for the benefit of all parties involved; makes referrals and/or consults with appropriate internal and external resources.
  • Monitors the integrity of the process through consistency, equity, fairness, and adherence to Institute policies and procedures.
  • Provides administrative and procedural guidance to Faculty in the review and investigation of Academic Integrity adjudications.
  • Maintains all official records of academic and non-academic integrity violations and ensures investigations comply with Institutional policy and procedure.
  • Serves as procedural advisor to Institutional administrative processes such as Decision Review Board and Academic Integrity investigations.
  • Develops and delivers training for the BCIT community regarding academic and non-academic misconduct matters.
  • Conducts reviews and assessments of Institute academic and non-academic student conduct policies and procedures and makes recommendations for change as appropriate.
  • Establishes and maintains internal liaison activities with Registrar’s Office, Admissions, Safety, Security, and Emergency Management, Student Services departments, and all academic Schools to maximize opportunities for timely intervention and/or to avoid escalation of misconduct and harm to the student and others.
  • Develops and delivers training for Faculty and managers throughout BCIT on the policies and procedures of handling non-academic student misconduct.
  • Establishes and maintains an effective working relationship with the Student Association Advocate such that a free flow of inquiry and information exists between the positions in order to maximize opportunities for resolutions available to students.
  • Creates and maintains a database of all non-academic misconduct reports and case management files, including outcomes, referrals, actions taken, resolutions, and sanctions.
  • Manages issues or projects assigned by the Associate Director, Student Life and/or Senior Director, Student Success.
  • Assumes the role and responsibilities of Associate Director, Student Life as required.
Qualifications
QUALIFICATIONS & REQUIREMENTS:
  • Bachelor’s degree in Education, Counselling, Social Work, or other relevant field. Master’s degree preferred.
  • Three to six years of experience in a variety of positions encompassing student services and/or relevant administrative responsibilities in a post-secondary environment, including experience in adjudicating academic and non-academic matters, conflict resolution and/or mediation, and facilitation.
  • Strong background in administrative process management in a post-secondary education environment, including types of sanctions typically levied for a variety of conduct violations.
  • Excellent interpersonal skills to build and sustain effective relationships and rapport with individuals carrying instructional, support and administrative responsibilities throughout the Institute and with its external partners.
  • Strong background in case management to resolve complex problems and manage high-profile, sensitive, and contentious issues.
  • Familiarity and experience with student conduct policies and other relevant legislative requirements, policies and procedures such as the Freedom of Information and Protection of Privacy Act (FIPPA), Mental Health Act, harassment and discrimination.
  • Excellent needs assessment, organizational, communication, facilitation and project management skills.
  • Demonstrated leadership ability and ability to work effectively with individuals in a culturally diverse environment.
  • Demonstrated ability to collaborate effectively with all internal stakeholders including senior management, Faculty, and students.
  • Proven experience in policy writing and administration.
  • Experience in developing and delivering training.
Additional Information
Benefits – Why you’d love working with us
    • Competitive pay
    • Minimum of twenty-five days of vacation
    • Competitive employer-paid extended health and dental plan including access to a Health Care Spending Account of up to $500 if eligible!
    • Defined benefit pension plan with employer contributions
    • Flexible hybrid work arrangements available
    • Professional Development funds and resources
    • Access to most BCIT Flexible Learning courses free of charge
    • Wellness and Employee Assistance programs
    • Complimentary membership with free access to the Fitness Centre, Gymnasium, and more
    • Eligibility requirements apply, benefits may vary depending on the employee group the position belongs to and whether the position offered is temporary or part-time. For more information on our generous benefits, click here!

 
Position Details

 

Posting Category Management
Salary Range $85,046 - $116,939, with a control point of $106,308 per annum.
Additional Salary Information
The Compensation Range is the span between the minimum and the maximum base salary for a position. The control point of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position. In the normal course, employees will be hired, transferred, or promoted between the minimum and the control point of the salary range for a job, taking internal equity into account. Salaries above the control point may be considered for extenuating circumstances and must be approved by an external governing body.
Department 2 Student Success Division
Campus Location Burnaby campus
Bargaining Unit Management
Job Status Regular
Full-Time/Part-Time Full-Time
Number of Vacancies 1
Anticipated Start Date 04/07/2026

Manager, Student Life

British Columbia Institute Of Technology (BCIT)
Burnaby - 413.78km
  Management Full-time
  85,046  -  116,939
BCIT’s Student Success department is seeking a regular, full-time (1.0 FTE) Manager, Student Life.   This position is responsible for assessing, responding, and addressing student-...
Learn More
Mar 11th, 2026 at 11:42

Temporary Full-Time Member Service Agent (Remote) Full-time Job

British Columbia Automobile Association / BCAA (Burnaby) Member-supported Organization

Sales & Retail   Burnaby
Job Details

Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear.

 

BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team.

 

 

We are currently hiring a Temporary Full-Time Member Service Agent (Remote) to join our Evo Car Share team!

 

This role is scheduled for the overnight shift, Tuesday to Saturday from 10:00 PM to 6:00 AM. The contract is anticipated to run until June 30, 2026.

 

As a Member Service Agent, you’re at the front-line, delivering amazing and long-lasting Member experiences. You’ll act as an Evo ambassador and showcase your commitment to supporting BC’s most valued car sharing service.  

 

Who you are:

  • You take initiative and love going above and beyond to deliver exceptional customer service 

  • You bring positive energy and thrive in a fast-paced environment where every day is different 

  • You’re a creative problem solver with strong analytical and organizational skills  

  • You’re an active listener who is sympathetic and empathetic when working with customers 

  • You prioritize work-life balance and are open to a flexible shift work schedule 

  • You’re eager to hop in and grow! Your personal development and career are important to you.  

 

  

What you bring:

  • At least six months of a post-secondary certificate in Business Administration or related field, and/or a combination of education and experience. 

  • At least two years’ experience in customer service, preferably in a call center setting. 

  • Showcase your sharp technical skills with willingness to learn new platforms (i.e. PowerBI, Verint, Service Now, Amazon Connect & Workplace, Google Maps, and EVO Car Sharing Software). 

  • Bonus skills: Rapid-fire typing skills (40 wpm). 

 

 

Other Requirements:  

  • Team members will work remotely as part of a virtual 24/7 call centre and participate in a shift bid process.   

  • The shift bid process is seniority based (Length of Service / Hire Date), and shift work. 

  • Team Members will select two six-month schedules (Jan – June & July – Dec) 

  • Given the shift bid process is based on seniority, is seniority based, and most shifts have been selected, new external employees will be assigned shifts that support individual gaps in scheduling. 

  • We offer shift differentials after 6pm and on Sundays.  

  • We may require availability on statutory holidays, weekdays, and weekends, and as a result, we create the schedule one month in advance. This gives team members the flexibility to work around personal obligations and support their work-life balance. 

  • Must successfully pass a background check, which may include a criminal, identification, and reference checks.

 

 

Once here, you will:  

  • Flex your customer service skills to quickly address Member inquiries and resolve issues. 

  • Use several platforms including phone, email, & live chat to provide exceptional customer service; 

  • Continuously identify opportunities to empower and build long lasting Member relationships.  

  • Perform administrative tasks based on the department’s evolving business needs. 

  • Actively participate in job specific training to reach your full potential 

  • Work in a remote, flexible work environment that fits your lifestyle. 

 

Internal Applicants: The last day to apply for this role is end of day January 16, 2026. Please note this is a Grade 6 position.

 

The hourly rate range for this position is $23.98to $29.98and is determined viajob-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%. 

 

Shape your future with us. We’ve got you covered.

  • Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members and their communities. Having that kind of impact is exciting, positive, and contagious.

  • At Evo Car Share, we pride ourselves on empowering our team members to do great work. We enthusiastically support all learning and growth opportunities.

  • Career advancement and personal development programs are available to help you reach your full potential, no matter what that means to you.

  • You’ll receive a wellness account and Flexfits Benefits Program to meet your unique lifestyle needs and a health care spending account to keep your body, mind and soul thriving.

  • You’ll receive a competitive rewards package that includes salary, performance bonus programs, pension plan as well as other perks and programs to help build your personal wealth.

  • You’ll become a BCAA member, with access to the great deals and discounts that go along with it.

  • We’re named one of Canada’s Top Employers for 5 years in a row with a constant focus on how to create a better workplace for all our team members.

  • And…time flies when you’re having fun at Evo!

Temporary Full-Time Member Service Agent (Remote)

British Columbia Automobile Association / BCAA (Burnaby) Member-supported Organization
Burnaby - 413.78km
  Sales & Retail Full-time
  23.98  -  29.98
Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explo...
Learn More
Jan 15th, 2026 at 15:15

Temporary Full-Time Member Service Agent (Remote) Full-time Job

British Columbia Automobile Association / BCAA (Burnaby) Member-supported Organization

Sales & Retail   Burnaby
Job Details

Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear.

 

BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team.

 

 

We are currently hiring a Temporary Full-Time Member Service Agent (Remote) to join our Evo Car Share team!

 

This role is scheduled for the overnight shift, Tuesday to Saturday from 10:00 PM to 6:00 AM. The contract is anticipated to run until June 30, 2026.

 

As a Member Service Agent, you’re at the front-line, delivering amazing and long-lasting Member experiences. You’ll act as an Evo ambassador and showcase your commitment to supporting BC’s most valued car sharing service.  

 

Who you are:

  • You take initiative and love going above and beyond to deliver exceptional customer service 

  • You bring positive energy and thrive in a fast-paced environment where every day is different 

  • You’re a creative problem solver with strong analytical and organizational skills  

  • You’re an active listener who is sympathetic and empathetic when working with customers 

  • You prioritize work-life balance and are open to a flexible shift work schedule 

  • You’re eager to hop in and grow! Your personal development and career are important to you.  

 

  

What you bring:

  • At least six months of a post-secondary certificate in Business Administration or related field, and/or a combination of education and experience. 

  • At least two years’ experience in customer service, preferably in a call center setting. 

  • Showcase your sharp technical skills with willingness to learn new platforms (i.e. PowerBI, Verint, Service Now, Amazon Connect & Workplace, Google Maps, and EVO Car Sharing Software). 

  • Bonus skills: Rapid-fire typing skills (40 wpm). 

 

 

Other Requirements:  

  • Team members will work remotely as part of a virtual 24/7 call centre and participate in a shift bid process.   

  • The shift bid process is seniority based (Length of Service / Hire Date), and shift work. 

  • Team Members will select two six-month schedules (Jan – June & July – Dec) 

  • Given the shift bid process is based on seniority, is seniority based, and most shifts have been selected, new external employees will be assigned shifts that support individual gaps in scheduling. 

  • We offer shift differentials after 6pm and on Sundays.  

  • We may require availability on statutory holidays, weekdays, and weekends, and as a result, we create the schedule one month in advance. This gives team members the flexibility to work around personal obligations and support their work-life balance. 

  • Must successfully pass a background check, which may include a criminal, identification, and reference checks.

 

 

Once here, you will:  

  • Flex your customer service skills to quickly address Member inquiries and resolve issues. 

  • Use several platforms including phone, email, & live chat to provide exceptional customer service; 

  • Continuously identify opportunities to empower and build long lasting Member relationships.  

  • Perform administrative tasks based on the department’s evolving business needs. 

  • Actively participate in job specific training to reach your full potential 

  • Work in a remote, flexible work environment that fits your lifestyle. 

 

Internal Applicants: The last day to apply for this role is end of day January 16, 2026. Please note this is a Grade 6 position.

 

The hourly rate range for this position is $23.98to $29.98and is determined viajob-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%. 

 

Shape your future with us. We’ve got you covered.

  • Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members and their communities. Having that kind of impact is exciting, positive, and contagious.

  • At Evo Car Share, we pride ourselves on empowering our team members to do great work. We enthusiastically support all learning and growth opportunities.

  • Career advancement and personal development programs are available to help you reach your full potential, no matter what that means to you.

  • You’ll receive a wellness account and Flexfits Benefits Program to meet your unique lifestyle needs and a health care spending account to keep your body, mind and soul thriving.

  • You’ll receive a competitive rewards package that includes salary, performance bonus programs, pension plan as well as other perks and programs to help build your personal wealth.

  • You’ll become a BCAA member, with access to the great deals and discounts that go along with it.

  • We’re named one of Canada’s Top Employers for 5 years in a row with a constant focus on how to create a better workplace for all our team members.

  • And…time flies when you’re having fun at Evo!

Temporary Full-Time Member Service Agent (Remote)

British Columbia Automobile Association / BCAA (Burnaby) Member-supported Organization
Burnaby - 413.78km
  Sales & Retail Full-time
  23.98  -  29.98
Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explo...
Learn More
Jan 15th, 2026 at 15:04

Service Advisor Full-time Job

British Columbia Automobile Association / BCAA (Burnaby) Member-supported Organization

Administrative Jobs   Burnaby
Job Details

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

 

We are currently hiring a Service Advisor based in our Burnaby SOLO location. 

 

As a Service Advisor, you’ll be one of the first people our customers meet when they’re seeking advice to protect their homes, travel the world, and ensure they’re safe on BC’s roads. You’ll meet their needs by recommending memberships or travel and auto insurance.  

 

Being a Service Advisor is your first step towards a rewarding career with BCAA. Your enthusiasm for creating signature customer experiences shines through each interaction, building loyal, long-lasting relationships that enable BCAA to be one of the most trusted organizations in British Columbia.  

 

Who you are 

  • A life-long learner! You’re open to learning new concepts and new ways of working. On-the-job training is available, with support from a network of leaders and colleagues. 

  • A problem solver who loves a challenge. Organized yet flexible, you thrive in a workplace where no two days are the same.  

  • You work well under pressure. You can balance multiple priorities while keeping calm and polite in a fast-paced environment.   

  • A teammate who loves helping others and contributing to your community. Making a difference in someone’s day makes your day too! 

 

During a typical day, you will:  

  • Greet our customers in person and over the phone to promote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance.  

  • Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers 

  • Identify cost-saving opportunities to support our customers’ life events and future needs. 

  • Work together with team members to provide exceptional customer service and meet sales goals 

  • Increase your industry knowledge and expertise towards becoming an Insurance Advisor. You’ll participate in BCAA’s training courses, maintain your annual licensing requirements, and keep up to date with the latest products and service offerings in a supportive environment.  

 

What you bring 

  • At least two years’ experience in asales andservice environment 

  • Level 1Insurance license (or a commitment to secure your license within your first 45 days through BCAA). BCAA will provide time and cover the cost.  

  • Completion ofAutoplanEssentials (or a commitment to complete within your first three months through BCAA.) BCAA will provide time and cover the cost.   

  • Limited history of Errors & Omissions and in good standing with the Insurance Council of BC. 

  • Comfortable using technology, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook) 

  • Bonus qualifications! CAIB certification, knowledge of ICBC systems, and ability to speak other languages aside from English. 

 

 

The salary range for this position is $42,516.72to $53,145.96and is determined viajob-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 21.5%

 

Internal Applicants: The last day to apply for this role is end of day January 19, 2026. Please note this is a Grade 5 position.

 

What we offer:

  • The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

  • Career and personal development to help you grow and reach your goals.

  • Incentives that recognize team and individual sales and performance.

  • Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.

  • A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.

  • Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

  • BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

  • Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

Service Advisor

British Columbia Automobile Association / BCAA (Burnaby) Member-supported Organization
Burnaby - 413.78km
  Administrative Jobs Full-time
  42,516.72  -  53,145.96
Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roa...
Learn More
Jan 15th, 2026 at 14:30

Service Advisor Full-time Job

British Columbia Automobile Association / BCAA (Burnaby) Member-supported Organization

Administrative Jobs   Burnaby
Job Details

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

 

We are currently hiring a Service Advisor based in our Burnaby SOLO location. 

 

As a Service Advisor, you’ll be one of the first people our customers meet when they’re seeking advice to protect their homes, travel the world, and ensure they’re safe on BC’s roads. You’ll meet their needs by recommending memberships or travel and auto insurance.  

 

Being a Service Advisor is your first step towards a rewarding career with BCAA. Your enthusiasm for creating signature customer experiences shines through each interaction, building loyal, long-lasting relationships that enable BCAA to be one of the most trusted organizations in British Columbia.  

 

Who you are 

  • A life-long learner! You’re open to learning new concepts and new ways of working. On-the-job training is available, with support from a network of leaders and colleagues. 

  • A problem solver who loves a challenge. Organized yet flexible, you thrive in a workplace where no two days are the same.  

  • You work well under pressure. You can balance multiple priorities while keeping calm and polite in a fast-paced environment.   

  • A teammate who loves helping others and contributing to your community. Making a difference in someone’s day makes your day too! 

 

During a typical day, you will:  

  • Greet our customers in person and over the phone to promote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance.  

  • Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers 

  • Identify cost-saving opportunities to support our customers’ life events and future needs. 

  • Work together with team members to provide exceptional customer service and meet sales goals 

  • Increase your industry knowledge and expertise towards becoming an Insurance Advisor. You’ll participate in BCAA’s training courses, maintain your annual licensing requirements, and keep up to date with the latest products and service offerings in a supportive environment.  

 

What you bring 

  • At least two years’ experience in asales andservice environment 

  • Level 1Insurance license (or a commitment to secure your license within your first 45 days through BCAA). BCAA will provide time and cover the cost.  

  • Completion ofAutoplanEssentials (or a commitment to complete within your first three months through BCAA.) BCAA will provide time and cover the cost.   

  • Limited history of Errors & Omissions and in good standing with the Insurance Council of BC. 

  • Comfortable using technology, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook) 

  • Bonus qualifications! CAIB certification, knowledge of ICBC systems, and ability to speak other languages aside from English. 

 

 

The salary range for this position is $42,516.72to $53,145.96and is determined viajob-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 21.5%

 

Internal Applicants: The last day to apply for this role is end of day January 19, 2026. Please note this is a Grade 5 position.

 

What we offer:

  • The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

  • Career and personal development to help you grow and reach your goals.

  • Incentives that recognize team and individual sales and performance.

  • Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.

  • A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.

  • Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

  • BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

  • Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

Service Advisor

British Columbia Automobile Association / BCAA (Burnaby) Member-supported Organization
Burnaby - 413.78km
  Administrative Jobs Full-time
  42,516.72  -  53,145.96
Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roa...
Learn More
Jan 15th, 2026 at 14:25

Temporary Full-Time Associate Fleet Technician Full-time Job

British Columbia Automobile Association / BCAA (Burnaby) Member-supported Organization

Maintenance & Repair   Burnaby
Job Details

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

 

In this position, you’ll often be the first person our Members see when they need help. As part of an amazing network of 100 Road Assist team members, you'll share your genuine passion for helping others by providing friendly and professional roadside mechanical assistance or towing services to members of BCAA and affiliated clubs.

 

Every day brings something new in this fast-paced, hands-on role. As a Temporary Full-Time Associate Fleet Technician, you’ll use your mechanical expertise and problem-solving skills to help Members get back on the road safely and efficiently. Whether changing a tire, diagnosing an issue, or arranging a tow, you’ll be the reassuring presence our Members count on when they need it most.

 

Enjoy a rolling 37.5-hour work week, with shifts ranging from 8 to 11.25 hours, scheduled one month in advance. Once you join our 'Shift Pick Pool,' you’ll benefit from a one-year shift lock — offering stability, predictability, and a better work-life balance.

 

This is a 12-month temporary full-time contract with the potential for extension or permanent conversion based on performance and operational needs.

 

Who you are:

  • You’re the kind of person who pulls over when you see someone needs help. Making a difference in someone’s day makes your day too!

  • You’re a people person who also loves cars and vehicles. In this role, you’ll combine your passion for helping others with your knowledge and expertise in mechanical assistance.

  • You’re a problem solver who loves a challenge. You’re organized yet flexible to address whatever change comes your way.

  • You’re a teammate who loves helping others and giving to your community.

  • Doing things right is important to you. You care about everyone’s safety.

  • You’re willing to learn. You’ll receive on-the-job training, tailored to your experience.

  • You'll have the opportunity to participate in an apprenticeship program where you can attain the same knowledge and skills as Red Seal.

 

What you’ll do:

  • Deliver exceptional service by responding promptly to Members’ requests for assistance.

  • Provide roadside support including battery boosts, tire changes, lockout services, and fuel delivery when needed.

  • Maintain BCAA’s high standards of service and brand image through friendly, courteous interactions.

  • Promote BCAA and affiliate products and services to Members.

  • Ensure proper care, control, and documentation of BCAA equipment.

  • Follow all corporate standards and operational procedures.

  • Support and foster a ‘Safety First’ culture, adhering to safety policies and procedures at all times.

  • Serve as a role model and advocate for safety to all BCAA fleet members.

 

What you’ve done:

  • Completed your high school diploma and a certificate in a relevant field.

  • Up to 2 years of mechanical experience, preferably within automotive or towing and recovery or equivalent combination of education and experience.

  • You’re a confident driver with a clean BC Driver License Class 5.

  • A proven track record in dealing with customer issues.

  • Capable of safely lifting at least 70lbs during Member service, while prioritizing safety throughout the process.

  • You’re confident using technology (laptops, tablets and smartphones) and have strong English communication skills. A second language is an asset.

  • Fabrication or millwright experience is a bonus!

 

The hourly range for this position is $29.03to $36.29and is determined viajob-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%. 

 

What we offer:

  • The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

  • Career and personal development to help you grow and reach your goals.

  • Incentives that recognize team and individual sales and performance.

  • Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving.

  • A competitive rewards package including salary, performance bonus programs, pension plan, and more to help build your personal wealth.

  • Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

  • BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

  • Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

Temporary Full-Time Associate Fleet Technician

British Columbia Automobile Association / BCAA (Burnaby) Member-supported Organization
Burnaby - 413.78km
  Maintenance & Repair Full-time
  29.03  -  36.29
Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roa...
Learn More
Jan 10th, 2026 at 12:09

Regular Full-Time Road Assist Fleet Technician Full-time Job

British Columbia Automobile Association / BCAA (Burnaby) Member-supported Organization

Transportation & Logistics   Burnaby
Job Details

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

 

In this position, you’ll often be the first person our Members see when they need help. As part of an amazing network of 100 Road Assist team members, you'll share your genuine passion for helping others by providing friendly and professional roadside mechanical assistance or towing services to members of BCAA and affiliated clubs.

 

Every day brings something new in this fast-paced, hands-on role. As a Road Assist Fleet Technician, you’ll use your mechanical expertise and problem-solving skills to help Members get back on the road safely and efficiently. Whether changing a tire, diagnosing an issue, or arranging a tow, you’ll be the reassuring presence our Members count on when they need it most.

 

Enjoy a rolling 37.5-hour work week, with shifts ranging from 8 to 11.25 hours, scheduled one month in advance. Once you join our 'Shift Pick Pool,' you’ll benefit from a one-year shift lock — offering stability, predictability, and a better work-life balance.

 

Who you are:

  • You're the kind of person who pulls over when you see someone needs help. Making a difference in someone’s day makes your day too.

  • You’re a people person who also loves cars and is passionate about vehicle safety.

  • You’re a problem solver who loves a challenge. You’re organized yet flexibleto take on whatever change comes your way.

  • You’re a team player who loves helping others and contributing to your community.

  • Doing things right is important to you. You care about everyone’s safety.

  • You’re seeking a rewarding career where no two days are the same, with lots of opportunities to learn and grow.

 

What you'll do:

  • Respond to Member requests for roadside assistance, including mechanical repairs, battery boosts, tire changes, lockout services, and towing.

  • Conduct detailed diagnostic assessments to identify vehicle issues and resolve appropriate solutions.

  • Perform automotive repairs and maintenance tasks, ensuring quality workmanship and timely completion.

  • Assist in all weather conditions, ensuring a positive Member experience throughout the assistance process.

  • Promote BCAA memberships and general information about affiliate products and services.

  • Report any issues and take the initiative to resolve them, seeking support as needed.

  • Uphold BCAA service and safety standards by ensuring BCAA vehicles, equipment, and tools are kept clean, orderly, and in good working condition.

  • Work rotational 24/7 shift work (including weekdays, evenings, weekends & statutory holidays).

 

What you bring:

  • Completed your high school diploma, preferably with your Red Seal Certification.

  • You have at least 5 years of hands-on automotive repair and diagnostics.

  • You’re a good driver with a clean BC Driver License Class 5.

  • You’re confident navigating our cities and towns while driving any size vehicle - including 5-ton trucks, tow trucks, and pickup trucks.

  • Capable of lifting at least 70lbs during Member service while prioritizing safety throughout the process.

 

Disclaimer

ICBC has moved to an insurance model that is driver based, where crashes will now follow the driver.  For more information on this change and how it may affect you, please visit www.icbc.com/change.

 

The salary range for this position is $68,510.52to $85,638.12and is determined viajob-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

 

What we offer:

  • The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

  • Career and personal development to help you grow and reach your goals.

  • Incentives that recognize team and individual sales and performance.

  • Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving.

  • A competitive rewards package including salary, performance bonus programs, pension plan, and more to help build your personal wealth.

  • Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

  • BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

  • Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

 

We’re always looking for amazing people like you. Apply today!

Regular Full-Time Road Assist Fleet Technician

British Columbia Automobile Association / BCAA (Burnaby) Member-supported Organization
Burnaby - 413.78km
  Transportation & Logistics Full-time
  68,510.52  -  85,638.12
Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roa...
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Dec 30th, 2025 at 06:01

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