All jobs within 400 km around Rouyn-Noranda

Overview

Overview

The role of the Bilingual Customer Service  (Eng/Fre) will support the ongoing re-occupancy and modified use of common building areas and flow of people in and out of buildings as part of the building operations team.  In this role, the Bilingual Customer Service  rep is an important resource to provide a visible contact point for building occupants, provide information on where to go to access work areas where new queuing procedures are in place, provide additional sanitization of high touch areas like door handles, counters and common area seating, provide observational reporting on effectiveness of physical distancing measures and protocols to the operational team and client to drive continual improvement in new building access procedures.  You will work with a team of professionals delivering property management services.  This role will support the key differentiator of the organization – it’s people, by enabling a culture of high-performance teams.

Location details:

• 220,000 square feet of fully modernized and renovated space, operates 5 days a week
• Number of employees vary from building to building
• Space could include onsite cafeteria, main entrance, multipurpose rooms, event space, games room, lobby areas, onsite fitness centre, customer center and more
• Locations such as GOC National Capital Region

KEY DUTIES & RESPONSIBILITIES

Client Support

• Support customers, visitors and employees in a friendly, knowledgeable and courteous manner at all times.
• Responsible for workplace experience in designated lobby and service areas - greeting team members, responding to inquiries and questions, facilitating access to the building and giving access cards .
• Have in-depth knowledge of the workplace - technology, meeting rooms, multi-purpose and shared spaces, amenities and places of interest, and be able to communicate these confidently and clearly to team members and guests.
• Act as an ambassador for the Workplace Experience Program
• Respond to incoming calls promptly, professionally and courteously.
• Maintain and distribute program related documentation in support of Experience team onboarding and training.
• Assist in planning minor events and setting up meeting venues
• Provide maps of the amenity areas of the location
• Use operational knowledge of the facility to quickly resolve any issues encountered by team members or guests.
• Manage security access cards for visitors and contractors.
• Optionally submit work orders for maintenance (including technology), workspace, or janitorial issues, to ensure prompt response and follow-up for continuous improvement.
• Ensure occupational health and safety guidelines are adhered to and report any violations or near misses to the manager, client or BGIS partners.

• Bilingual Customer Service  (Eng/Fre)  must be Bilingual French (fluent in both written and verbal communication)
• This role requires the Bilingual Customer Service rep to work on site Monday to Friday (during business hours)
• College diploma with 1-3 years of job-related experience, ideally in a Corporate or Tourism/Hospitality environment in a concierge, host or reception role
• High level of people skills - service oriented, customer-focused and a can-do attitude
• Able to exercise sound judgement, make decisions, provide direction, work with a high level of confidentiality and discretion
• Strong written and verbal communication skills
• Strong computer skills, including MS Office (Word, Excel, PowerPoint, MS Teams)
• Self-taught, able to work both independently and in a team
• Pro-active, approachable, and solution-based
• Ability to handle multiple priorities and work under pressure
• Strong organization skills

Licenses and/or Professional Accreditation

• Clean criminal record check
• Basic knowledge of health and Safety Legislation and regulatory requirements

Other

Note that BGIS has implemented several safety measures and orientation during the current pandemic designed to educate, coach and protect team members and the general public from COVID-19. 

Security guard positions to fill the following shifts:

• Day, evening and night shifts for a total of 24 hours, 36 hours, 40 hours per week

Job Requirements:

• Valid Security Officer Permit (BSP)
• Valid first aid certificate (CPR)
• Have/willing to obtain clearance – Reliability level
• Customer service skills
• Proactive, punctual and professional
• Ideally live in the city of Gatineau and its surroundings

Main tasks to be accomplished:

• Do patrol (rounds)
• Do surveillance
• Reporting incidents
• Be alert to any potential hazards in the building and report them
• Satisfying customer demands

Securitas Canada is committed to employment equity. We encourage applications from all four designated groups – women, Aboriginal communities, visible minorities and persons with disabilities.

#AF-Quebec

#AF-EasternCanada

The Health and Safety Coordinator coordinates environmental, health, safety and security program processes and activities to assist the account team in maintaining compliance, mitigating and managing environmental, health, safety and security-related risks and improving related performance

KEY DUTIES & RESPONSIBILITIES

Program Coordination

• Acts as the first point-of-contact for environmental, health, safety and security inquiries and incidents
• Provides guidance to account team members on environmental, health, safety and security matters, and escalates inquiries, where appropriate
• Coordinates the implementation of environmental, health, safety and security programs along with related processes, procedures and resources
• Coordinates environmental, health, safety and security activities including but not limited to health and safety committee meetings and activities, incident investigation and resolution, security clearances, equipment and systems registration, emergency response procedures and business continuity planning activities, training, return-to-work, annual management system re-registration, compliance audit
• Researches environmental, health, safety and security matters, provides findings and recommendations
• Maintains and assists with the creation of environmental, health and safety documentations including but not limited to plans, processes, procedures
• Creates and maintains documentations including but not limited to instruction sheets, check lists, forms, training materials
• Maintains business continuity and emergency management plans and procedures
• Participates in field inspections, job observations; health, safety and environment audits and other types of reviews for the purpose of monitoring compliance to health, safety and environment requirements and identifying risks. Provides findings about risks and suggestions for improvement

Incident Investigation, Resolution & Reduction

• Assists in the investigation and resolution of incidents including root-cause analysis and providing probable causes of incidents and recommendations for resolution
• Coordinates the implementation of corrective and preventative measures
• Assists in the identification and analysis of trends. Communicates observations and provides suggestions for incident reduction measures

Audit Compliance, Data Maintenance & Reporting

• Maintains all environmental, health, safety and security-related data including but not limited to incident data, criminal record checks, compliance data within applicable databases and all other types of information storage systems
• Assists in the audit of compliance records and all other environmental, health, safety and security data
• Prepares and distributes various environmental, health, safety and security-related reports including but not limited to incident reports
• Other duties as assigned

KNOWLEDGE & SKILLS

• College degree completed
• Certification in one or more of the following – Certificate in Occupational Health & Safety, Certificate in Environmental Management through a Community College; or University degree in Industrial Hygiene, Environmental Engineering, Environmental Sciences
• 1 to 3 years of environmental, health , safety and security work experience

Understanding of environmental, health and safety regulatory requirements

• Understanding of emergency management requirements
• Strong organizational and coordination skills along with ability to coordinate multiple requirements (i.e. processes, activities, projects, emergency response procedures, etc) simultaneously
• Strong communication skills along with some ability to influence stakeholders
• Strong administrative skills along with ability to maintain and report accurate data
• Analytical and problem solving skills
• Ability to exercise good judgment

Licenses and/or Professional Accreditation

Demonstrates an interest in attaining one or more of the following would be considered an asset:
Safety:

• Canadian Registered Safety Professional from Board of Canadian Registered Safety Professionals
• Certified Health & Safety Consultant from Canadian Society of Safety Engineering

Security:

• Physical Security Professional from ASIS International
• Certified Protection Professional from ASIS International

Business Continuity:

• Certified Business Continuity Planner from Business Continuity Management Institute

The Health and Safety Coordinator coordinates environmental, health, safety and security program processes and activities to assist the account team in maintaining compliance, mitigating and managing environmental, health, safety and security-related risks and improving related performance

KEY DUTIES & RESPONSIBILITIES

Program Coordination

• Acts as the first point-of-contact for environmental, health, safety and security inquiries and incidents
• Provides guidance to account team members on environmental, health, safety and security matters, and escalates inquiries, where appropriate
• Coordinates the implementation of environmental, health, safety and security programs along with related processes, procedures and resources
• Coordinates environmental, health, safety and security activities including but not limited to health and safety committee meetings and activities, incident investigation and resolution, security clearances, equipment and systems registration, emergency response procedures and business continuity planning activities, training, return-to-work, annual management system re-registration, compliance audit
• Researches environmental, health, safety and security matters, provides findings and recommendations
• Maintains and assists with the creation of environmental, health and safety documentations including but not limited to plans, processes, procedures
• Creates and maintains documentations including but not limited to instruction sheets, check lists, forms, training materials
• Maintains business continuity and emergency management plans and procedures
• Participates in field inspections, job observations; health, safety and environment audits and other types of reviews for the purpose of monitoring compliance to health, safety and environment requirements and identifying risks. Provides findings about risks and suggestions for improvement

Incident Investigation, Resolution & Reduction

• Assists in the investigation and resolution of incidents including root-cause analysis and providing probable causes of incidents and recommendations for resolution
• Coordinates the implementation of corrective and preventative measures
• Assists in the identification and analysis of trends. Communicates observations and provides suggestions for incident reduction measures

Audit Compliance, Data Maintenance & Reporting

• Maintains all environmental, health, safety and security-related data including but not limited to incident data, criminal record checks, compliance data within applicable databases and all other types of information storage systems
• Assists in the audit of compliance records and all other environmental, health, safety and security data
• Prepares and distributes various environmental, health, safety and security-related reports including but not limited to incident reports
• Other duties as assigned

KNOWLEDGE & SKILLS

• College degree completed
• Certification in one or more of the following – Certificate in Occupational Health & Safety, Certificate in Environmental Management through a Community College; or University degree in Industrial Hygiene, Environmental Engineering, Environmental Sciences
• 1 to 3 years of environmental, health , safety and security work experience

Understanding of environmental, health and safety regulatory requirements

• Understanding of emergency management requirements
• Strong organizational and coordination skills along with ability to coordinate multiple requirements (i.e. processes, activities, projects, emergency response procedures, etc) simultaneously
• Strong communication skills along with some ability to influence stakeholders
• Strong administrative skills along with ability to maintain and report accurate data
• Analytical and problem solving skills
• Ability to exercise good judgment

Licenses and/or Professional Accreditation

Demonstrates an interest in attaining one or more of the following would be considered an asset:
Safety:

• Canadian Registered Safety Professional from Board of Canadian Registered Safety Professionals
• Certified Health & Safety Consultant from Canadian Society of Safety Engineering

Security:

• Physical Security Professional from ASIS International
• Certified Protection Professional from ASIS International

Business Continuity:

• Certified Business Continuity Planner from Business Continuity Management Institute

Overview

The General Repair Technician II is a mid-entry level position, responsible for assisting other technicians, performing maintenance and repair, routine services on non-technical facility components (i.e. walls, floors, etc.). The Technician II is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Troubleshooting

• Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Maintenance

• Performs work in accordance to established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Performs regular facility technical and non-technical component monitoring and inspection.
• Responds to routine service requests and performs preventative and corrective maintenance.
• Operates facility mechanical, electrical and other systems
• Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.

Administration

• Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements.
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.  Initiates documents to obtain formal approval of work required
• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis.
• Other duties as assigned

KNOWLEDGE & SKILLS

• High school diploma or equivalent
• Minimum 3 years of facility operations and maintenance work experience
• Knowledge of processes and practices relating to facility operations and maintenance
• Ability to maintain, troubleshoot and repair non-technical facility components
• Ability to provide observations about facility conditions and deficiencies and provide suggestions for enhancement and repair
• Ability to research, learn, and gain greater proficiency in applying on-the-job—fire, life, and building codes and standards
• Possesses a strong environment, health and safety mindset. Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Basic knowledge and understanding of Building Automation Systems (BAS)
• Ability to read understand and interpret technical drawings and information
• Computer literacy
• Demonstrated maintenance and repair skills
• Must be able and willing to work shifts, be available for on-call/stand-by and emergency call outs as they arise
• Must be willing to wear personal protective equipment
• Must meet enhanced security clearance requirements
• Valid drivers’ license

Licenses and/or professional accreditation 

• Demonstrate an interest in obtaining a diploma or a certificate or be in the process of obtaining one.
• Meet the requirements for a higher security clearance.
• Any one of the following are considered an asset:
  • Building Operator Certification or equivalent through an accredited institution preferred
  • Building Systems Maintenance Certificate (SMC)
  • Systems Maintenance Administrator (SMA)
  • Systems Maintenance Technician (SMT)
  • Facilities Technician Certification
  • Working towards a trade license, an asset
  • Working towards Building Environment Systems (BES) Operation Class 1

Overview

The Health and Safety Coordinator coordinates environmental, health, safety and security program processes and activities to assist the account team in maintaining compliance, mitigating and managing environmental, health, safety and security-related risks and improving related performance

KEY DUTIES & RESPONSIBILITIES

Program Coordination

• Acts as the first point-of-contact for environmental, health, safety and security inquiries and incidents
• Provides guidance to account team members on environmental, health, safety and security matters, and escalates inquiries, where appropriate
• Coordinates the implementation of environmental, health, safety and security programs along with related processes, procedures and resources
• Coordinates environmental, health, safety and security activities including but not limited to health and safety committee meetings and activities, incident investigation and resolution, security clearances, equipment and systems registration, emergency response procedures and business continuity planning activities, training, return-to-work, annual management system re-registration, compliance audit
• Researches environmental, health, safety and security matters, provides findings and recommendations
• Maintains and assists with the creation of environmental, health and safety documentations including but not limited to plans, processes, procedures
• Creates and maintains documentations including but not limited to instruction sheets, check lists, forms, training materials
• Maintains business continuity and emergency management plans and procedures
• Participates in field inspections, job observations; health, safety and environment audits and other types of reviews for the purpose of monitoring compliance to health, safety and environment requirements and identifying risks. Provides findings about risks and suggestions for improvement

Incident Investigation, Resolution & Reduction

• Assists in the investigation and resolution of incidents including root-cause analysis and providing probable causes of incidents and recommendations for resolution
• Coordinates the implementation of corrective and preventative measures
• Assists in the identification and analysis of trends. Communicates observations and provides suggestions for incident reduction measures

Audit Compliance, Data Maintenance & Reporting

• Maintains all environmental, health, safety and security-related data including but not limited to incident data, criminal record checks, compliance data within applicable databases and all other types of information storage systems
• Assists in the audit of compliance records and all other environmental, health, safety and security data
• Prepares and distributes various environmental, health, safety and security-related reports including but not limited to incident reports
• Other duties as assigned

KNOWLEDGE & SKILLS

• College degree completed
• Certification in one or more of the following – Certificate in Occupational Health & Safety, Certificate in Environmental Management through a Community College; or University degree in Industrial Hygiene, Environmental Engineering, Environmental Sciences
• 1 to 3 years of environmental, health , safety and security work experience

Understanding of environmental, health and safety regulatory requirements

• Understanding of emergency management requirements
• Strong organizational and coordination skills along with ability to coordinate multiple requirements (i.e. processes, activities, projects, emergency response procedures, etc) simultaneously
• Strong communication skills along with some ability to influence stakeholders
• Strong administrative skills along with ability to maintain and report accurate data
• Analytical and problem solving skills
• Ability to exercise good judgment

Licenses and/or Professional Accreditation

Demonstrates an interest in attaining one or more of the following would be considered an asset:
Safety:

• Canadian Registered Safety Professional from Board of Canadian Registered Safety Professionals
• Certified Health & Safety Consultant from Canadian Society of Safety Engineering

Security:

• Physical Security Professional from ASIS International
• Certified Protection Professional from ASIS International

Business Continuity:

• Certified Business Continuity Planner from Business Continuity Management Institute