131 Jobs Found
Electromechanic Full-time Job
Maintenance & Repair Mont-LaurierJob Details
Saputo offers a positive, clean environment that is conducive to your professional development! Reporting to the maintenance supervisor, the incumbent will be responsible for carrying out various maintenance and servicing tasks in collaboration with the electrical technician.
Available schedule: 12-hour shifts. Day and night. You will have a fixed schedule defined in advance.
Salary : We offer a starting salary of $36.15/hr and are assessed based on experience.
We support and care for our employees and their families by offering:
- Vacation upon hiring;
- Generous and comprehensive group insurance;
- Group pension plan with employer contribution;
- Telemedicine and assistance program for employees and their families;
- Share capital with employer contribution;
- Generous allowance for parental leave;
- Paid leave; sickness, mobile and volunteer leave;
- Possibility to contribute to group RRSPs and TFSAs
- Training and development programs;
- Activities organized for employees and their families;
- Special discounts on our products;
Contributing in this role means:
- Carry out the installation, maintenance and mechanical, electrical, pneumatic and hydraulic repair of equipment and the building;
- Ensure checks and maintenance of the refrigeration and air conditioning systems as well as ensuring the proper functioning of the steam boiler;
- Sanitary welding (TIG);
- Carry out the work to be done according to established priorities, the availability of equipment and materials required;
- Perform inspection and preventive maintenance of equipment;
- Troubleshoot control sequences including PLCs, operator interfaces, frequency converters, industrial and computer communication networks.
- Maintain schematic drawings, work procedures and configuration parameters of the various equipment, while respecting the electrical safety program and health and safety standards established by the company.
- Apply the standards required according to the various legislations in force in terms of OHS, environment, HACCP;
The qualifications sought are:
- Hold a DEP in electromechanics or other similar training;
- Hold a C license (Asset)
- Have concrete knowledge of electrical systems, reading plans or diagrams.
- Have skills with automation systems in a predominantly Allen-Bradley environment;
- Have a minimum knowledge of operator interfaces (HMI), Allen-Bradley and Omron;
- Master the operation of electric motors and frequency variators.
- Experience in a manufacturing environment with a production line operating in continuous mode with very short intervention times.
Electromechanic
Saputo Diary
Mont-Laurier - 324.64kmMaintenance & Repair Full-time
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Customer Experience Associate Full-time Job
Customer Service Elliot LakeJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Customer Experience Associate
Scotiabank
Elliot Lake - 341.62kmCustomer Service Full-time
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Delivery assistant/warehouse attendant Full-time Job
General Category Val-d'OrJob Details
We are looking for a motivated Delivery Assistant/Warehouse Attendant to join our distribution team in Val d'Or . In this role, you will work closely with a Delivery Driver to ensure the delivery of our products (beer and other beverages) to our commercial customers. You will be a key member of our team, contributing to delivery management, warehousing and order preparation.
Responsibilities :
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Ensure delivery of beer and beverages to merchants using specialized equipment, including a moffet.
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Work with a delivery person to make deliveries.
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Unload crates and barrels of beer and beverages from the truck and place them according to established standards.
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Rotate products to maintain freshness and ensure delivery compliance.
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Use computer tools to invoice orders to customers.
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Assist with order preparation in the warehouse as needed.
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Operate a forklift or electric pallet jack to move and retrieve pallets of beer and beverages as part of order preparation.
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Complete the loading of trucks intended for deliveries and unload the empty crates on the return journey.
Other qualifications :
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You are of legal drinking age in Quebec (18 years and older).
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You are in good physical condition and able to work standing up for the duration of your shift.
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You are able to carry loads of up to 150 lbs repeatedly.
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You are available to work 1 to 2 days per week, on call, depending on the needs of the company (daytime hours, Monday to Friday).
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You value teamwork.
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You take responsibility for results by acting with integrity and honoring your commitments.
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You have an excellent sense of priority management and rigorously apply workplace safety guidelines.
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You take responsibility for results – act with integrity and deliver on commitments .
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You have a thirst for learning – you are always looking for ways to learn and help each other grow.
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You display our core values.
Job Benefits You Should Know :
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Competitive compensation : Hourly rate of $23.81 per hour.
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Part-time opportunity : We offer a flexible schedule position, Monday to Friday, with a workload of approximately 1 to 2 days per week, with no guaranteed hours (variable according to business needs). Whether you are a student or simply looking for a part-time job, this schedule could fit your expectations.
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Great perk : If you want, you will have the opportunity to join our beer program, with free beers and drinks.
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Commitment to our people and the planet : At Molson Coors, we are committed to meeting ambitious goals and having a positive impact on our environmental and social priorities.
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Community Engagement : We care about our communities and do our part to make meaningful contributions – from charitable donations to taking to the streets together to build parks, giving back to the community is part of our culture and who we are.
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Enriching experience : Join a dynamic and innovative company, where you can meet passionate colleagues and partners from varied backgrounds.
Delivery assistant/warehouse attendant
Molson CoorsBeverageCompany
Val-d'Or - 91.8kmGeneral Category Full-time
23.81
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Personal Vehicle Driver Full-time Job
Transportation & Logistics BracebridgeJob Details
- Job Type: Full-time - Seasonal
- Work Location: Bracebridge
- Workdays: Monday - Friday- weekends as needed
- Shift Duration: 8 plus hours *(Flexibility is required with both the start and finish times)
- Pay rate: $20.23
- Mileage: 0.70 cents per km
Responsibilities:
- Retrieves, loads packages into personal vehicle, and delivers packages to customers.
Qualifications:
- Meets local age and operations requirements to operate a vehicle.
- Ability to lift up to 70 lbs./32 kgs.
- Excellent customer contact and service skills
- Must be willing to use personal vehicle to transport and deliver packages.
- Able to lift up to 70lbs
- Comfortable working in a fast-paced customer facing and outside environment
- Must have a valid Ontario G driver’s license
- Vehicle registered in candidate's name
- Valid vehicle insurance
- Strong organization skills
Personal Vehicle Driver
UPS
Bracebridge - 357.67kmTransportation & Logistics Full-time
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General Repair Technician III Full-time Job
Maintenance & Repair GatineauJob Details
The general repair technician III is responsible for operating the facility including, but not limited to mechanical other supporting systems, performing structured inspections, preventative and corrective maintenance, routine and on-demand services on facility mechanical equipment and other systems. The Technician III is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.
KEY DUTIES & RESPONSIBILITIES
Troubleshooting
- Provides observations about facility, facility mechanical and electrical equipment, and systems conditions and deficiencies and provides suggestions for enhancement and repair.
Maintenance
- Performs work in accordance with established processes and practices.
- Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
- Performs regular facility, mechanical and other equipment and systems monitoring inspections, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
- Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems.
- Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical, and other equipment system monitoring and inspection.
- Operates facility mechanical and other systems.
- Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response, and all other requirements.
- Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.
Client Relations
- Assists in enhancing tenant and customer satisfaction and maintaining positive relations through the manner in which work is performed and services delivered.
Administration
- Participates in and assists with facility-related projects.
- Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices, and guidelines related to environmental, health and safety, fire protection, and any other applicable requirements.
- Maintains all assigned tools and arranges for repair and replacement where required.
- Submits all expenditures on a timely basis.
- Other duties as assigned.
EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS
- High school diploma plus trades training and/or certification or licensing.
- Minimum 3 years' experience providing preventive and corrective maintenance on heating ventilation and air conditions systems, or pneumatic or hydraulic systems.
- Sound knowledge of processes and practices relating to facility operations and maintenance.
- Demonstrated ability to maintain, troubleshoot and repair (as per applicable qualifications) mechanical and other building systems and equipment.
- Possesses a strong environmental, health, and safety mindset.
- Strong client-service orientation along with a high sense of urgency.
- Knowledge and understanding of Building Automation Systems (BAS).
- Knowledge and understanding of HVAC Systems.
- Effective communication skills for the purpose of data relay, exchange, feedback, and clarification.
- Mentoring skills required to support lower-level technician’s development.
- Must be able and willing to work shifts, be available for on-call/standby and emergency callouts as they arise.
- Must strictly adhere to Health and Safety policies including wearing required Personal Protective Equipment (PPE).
- Must be capable of obtaining appropriate security clearance.
- Hold a valid driver's license.
Licenses and/or Professional Accreditation (one of the following bullet points)
- Building Operator Certification or equivalent through an accredited institution required.
- Provincial HVAC or apprentice license (ex: Gasfitter I & II license refrigeration license, etc.).
General Repair Technician III
BGIS
Gatineau - 397.14kmMaintenance & Repair Full-time
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Administrative specialist medical Full-time Job
Administrative Jobs Greater SudburyJob Details
Location: 15-233 Brady Street, Sudbury, ON P3B 4H5
Job Description
- The candidate will be responsible for coordinating the flow of information.
- The candidate must schedule and confirm appointments.
- The candidate must complete insurance and other claim forms.
- The candidate will be responsible for maintaining the filing system.
- The candidate must order office supplies and keep inventory.
- The candidate must determine and implement office procedures and routines.
- The candidate must enter and format electronically-based medical reports and correspondence, as well as prepare spreadsheets and documents for review.
- The candidate will be responsible for initiating and maintaining confidential medical files and records.
- The candidate must perform data entry tasks.
- The candidate must provide excellent customer service.
Job Requirements
- The candidate should be fluent in English language.
- The candidate must have a Bachelor’s degree.
- The ideal candidate will have at least 1 to 2 years of experience in a related industry.
- The candidate should be accurate.
- The candidate should be client focused.
- The candidate should have effective interpersonal skills.
- The candidate must have excellent oral and written communication skills.
- The candidate should have good judgemental skills.
- The candidate must be well-organized.
- The candidate should be reliable.
Work setting
- The candidate must work in a physician’s office.
Experience and specialization
Computer and technology knowledge
- The candidate must be familiar with MS Word, Electronic mail, MS Excel, MS Windows, MEDITECH, MS Outlook and Electronic medical records.
Area of work experience
- The candidate must have prior work experience in the areas of invoices, reports, and records.
Additional information
Work conditions and physical capabilities
- The candidate should be able to work in fast-paced busy environment.
- The candidate should be willing to work under pressure.
- The candidate should have an eye for details.
Benefits
- The candidate should receive Free parking; there is no additional charge for parking on the property.
How to Apply
If you are interested in applying, please submit your application through the provided channels or options.
By email
Administrative specialist medical
Dr Michaud Office
Greater Sudbury - 244.65kmAdministrative Jobs Full-time
34.10
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General labourer material handling Full-time Job
General Category North BayJob Details
Job Description
- The candidate must be capable of loading, unloading, and moving products and materials by hand or with basic material handling equipment.
- The candidate must operate a variety of equipment to load, unload, and move materials and products.
- The candidate must provide excellent customer service.
- The candidate must pack and unpack goods.
- The candidate will be responsible for storing cargo and materials.
- The candidate must organize and keep inventory.
Job Requirements
- The candidate should be fluent in English language.
- There are no standard education requirements such as a bachelor’s degree, a certificate, or a diploma.
- The ideal candidate will have at least 1 to less than 7 months of experience in a related industry.
- The candidate must be able to lift more than 45 kg (100 lbs).
- The candidate must be adaptable.
- The candidate must be creative.
- The candidate must be energetic.
- The candidate must be hardworking.
- The candidate must have a positive attitude.
- The candidate must be proactive.
- The candidate should be dependable.
- The candidate must have excellent oral communication skills.
- The candidate should be reliable.
- The candidate should be a good team player.
Work site environment
- The candidate will be required to work long hours in an outdoor environment.
Work setting
- The candidate must work in the manufacturing industry.
Experience and specialization
Vehicle and equipment experience
- The candidate must have prior experience using industrial lift trucks and forklifts.
Additional information
Work conditions and physical capabilities
- The candidate should be required to handle heavy loads as part of routine work.
- The candidate should be prepared to perform physically demanding tasks as part of their daily work.
- The candidate should have an eye for details.
Own tools/equipment
- The candidate must have steel-toed safety boots.
Benefits
- Health, Financial, Long term and Other benefits will be provided to the selected candidate.
- Under Health benefits, the selected candidate will receive Dental plan, Disability benefits, Health care plan and Vision care benefits.
- Under Financial benefits, the selected candidate will receive Group insurance benefits and Life insurance.
- Under Long term benefits, the selected candidate will receive Long-term care insurance that covers all or part of assisted living facilities and in-home care for people 65 or older or with a chronic condition that needs constant supervision.
- In addition to the Health, Financial, and Long-term benefits mentioned above, the selected candidate will receive Free parking and Employer-paid learning/training.
How to Apply
Kindly use the given options to submit your application, if you are interested.
By email
In person
40 Exeter Street
North Bay, ON
P1B 8G5
Between 08:00 a.m. and 04:00 p.m.
General labourer material handling
Metal Fab
North Bay - 216.17kmGeneral Category Full-time
18 - 20
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General labourer material handling Full-time Job
General Category North BayJob Details
Job Description
- The candidate must be capable of loading, unloading, and moving products and materials by hand or with basic material handling equipment.
- The candidate must operate a variety of equipment to load, unload, and move materials and products.
- The candidate must provide excellent customer service.
- The candidate must pack and unpack goods.
- The candidate will be responsible for storing cargo and materials.
- The candidate must organize and keep inventory.
Job Requirements
- The candidate should be fluent in English language.
- There are no standard education requirements such as a bachelor’s degree, a certificate, or a diploma.
- The ideal candidate will have at least 1 to less than 7 months of experience in a related industry.
- The candidate must be able to lift more than 45 kg (100 lbs).
- The candidate must be adaptable.
- The candidate must be creative.
- The candidate must be energetic.
- The candidate must be hardworking.
- The candidate must have a positive attitude.
- The candidate must be proactive.
- The candidate should be dependable.
- The candidate must have excellent oral communication skills.
- The candidate should be reliable.
- The candidate should be a good team player.
Work site environment
- The candidate will be required to work long hours in an outdoor environment.
Work setting
- The candidate must work in the manufacturing industry.
Experience and specialization
Vehicle and equipment experience
- The candidate must have prior experience using industrial lift trucks and forklifts.
Additional information
Work conditions and physical capabilities
- The candidate should be required to handle heavy loads as part of routine work.
- The candidate should be prepared to perform physically demanding tasks as part of their daily work.
- The candidate should have an eye for details.
Own tools/equipment
- The candidate must have steel-toed safety boots.
Benefits
- Health, Financial, Long term and Other benefits will be provided to the selected candidate.
- Under Health benefits, the selected candidate will receive Dental plan, Disability benefits, Health care plan and Vision care benefits.
- Under Financial benefits, the selected candidate will receive Group insurance benefits and Life insurance.
- Under Long term benefits, the selected candidate will receive Long-term care insurance that covers all or part of assisted living facilities and in-home care for people 65 or older or with a chronic condition that needs constant supervision.
- In addition to the Health, Financial, and Long-term benefits mentioned above, the selected candidate will receive Free parking and Employer-paid learning/training.
How to Apply
Kindly use the given options to submit your application, if you are interested.
By email
In person
40 Exeter Street
North Bay, ON
P1B 8G5
Between 08:00 a.m. and 04:00 p.m.
General labourer material handling
Metal Fab
North Bay - 216.17kmGeneral Category Full-time
18 - 20
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Housekeeping attendant Full-time Job
Hospitality Val-d'OrJob Details
Job Description
- The candidate must sweep, mop, wash and polish floors.
- The candidate must dust furniture.
- The candidate will be expected to clean, disinfect, and polish kitchen and bathroom fixtures and appliances.
- The candidate will be responsible for picking up debris and emptying trash cans.
- The candidate must launder clothing and household linens.
- The candidate will be expected to clean the windows, walls, and ceilings.
Job Requirements
- The candidate should be fluent in English or French languages.
- There are no standard education requirements such as a bachelor’s degree, a certificate, or a diploma.
- The ideal candidate will have at least 1 to less than 7 months of experience in a related industry.
- The candidate must be punctual.
- The candidate must be capable of acting on their own initiative.
- The candidate must be well-organized.
Work setting
- The candidate should work in restaurants that are generally fast-paced and require the utmost efficiency.
Benefits
- Health, Financial and Other benefits will be provided to the selected candidate.
- Under Health benefits, the selected candidate will receive Dental plan and Health care plan.
- Under Financial benefits, the selected candidate will receive Group insurance benefits and Night shift premium.
- In addition to the Health and Financial benefits mentioned above, the selected candidate will receive Free parking, Employer-paid learning/training, Team building opportunities and Parking facilities.
How to Apply
If you are interested in applying, apply through the given options.
By email
In person
12, 1ere avenue est
Amos – Quebec, QC
J9T 1H3
Between 09:00 a.m. and 07:00 p.m.
By phone
819-874-4444 extension 103 Between 09:00 a.m. and 07:00 p.m.
Housekeeping attendant
Restaurants McDonald
Val-d'Or - 91.8kmHospitality Full-time
18 - 22
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Housekeeping attendant Full-time Job
Hospitality Val-d'OrJob Details
Job Description
- The candidate must sweep, mop, wash and polish floors.
- The candidate must dust furniture.
- The candidate will be expected to clean, disinfect, and polish kitchen and bathroom fixtures and appliances.
- The candidate will be responsible for picking up debris and emptying trash cans.
- The candidate must launder clothing and household linens.
- The candidate will be expected to clean the windows, walls, and ceilings.
Job Requirements
- The candidate should be fluent in English or French languages.
- There are no standard education requirements such as a bachelor’s degree, a certificate, or a diploma.
- The ideal candidate will have at least 1 to less than 7 months of experience in a related industry.
- The candidate must be punctual.
- The candidate must be capable of acting on their own initiative.
- The candidate must be well-organized.
Work setting
- The candidate should work in restaurants that are generally fast-paced and require the utmost efficiency.
Benefits
- Health, Financial and Other benefits will be provided to the selected candidate.
- Under Health benefits, the selected candidate will receive Dental plan and Health care plan.
- Under Financial benefits, the selected candidate will receive Group insurance benefits and Night shift premium.
- In addition to the Health and Financial benefits mentioned above, the selected candidate will receive Free parking, Employer-paid learning/training, Team building opportunities and Parking facilities.
How to Apply
If you are interested in applying, apply through the given options.
By email
In person
12, 1ere avenue est
Amos – Quebec, QC
J9T 1H3
Between 09:00 a.m. and 07:00 p.m.
By phone
819-874-4444 extension 103 Between 09:00 a.m. and 07:00 p.m.
Housekeeping attendant
Restaurants McDonald
Val-d'Or - 91.8kmHospitality Full-time
18 - 22
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General Repair Technician II Full-time Job
Maintenance & Repair GatineauJob Details
The General Repair Technician II is a mid entry level position, responsible for assisting other technicians, performing maintenance and repair, routine services on non-technical facility components (i.e. walls, floors, etc.). The Technician II is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.
KEY DUTIES & RESPONSIBILITIES
Troubleshooting
- Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.
Maintenance
- Performs work in accordance to established processes and practices.
- Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
- Performs regular facility technical and non-technical component monitoring and inspection.
- Responds to routine service requests and performs preventative and corrective maintenance.
- Operates facility mechanical, electrical and other systems
- Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements
- Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.
Client Relations
- Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.
Administration
- Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements.
- Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database. Initiates documents to obtain formal approval of work required
- Participates in and assists with facility-related projects.
- Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
- Maintains all assigned tools and arranges for repair and replacement where required
- Submits all expenditures on a timely basis.
- Other duties as assigned
KNOWLEDGE & SKILLS
- High school diploma or equivalent
- Minimum 3 years of facility operations and maintenance work experience
- Knowledge of processes and practices relating to facility operations and maintenance
- Ability to maintain, troubleshoot and repair non-technical facility components
- Ability to provide observations about facility conditions and deficiencies and provide suggestions for enhancement and repair
- Ability to research, learn, and gain greater proficiency in applying on-the-job—fire, life, and building codes and standards
- Possesses a strong environment, health and safety mindset. Ability to perform work in a safe manner
- Strong client-service orientation along with a high sense of urgency
- Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
- Basic knowledge and understanding of Building Automation Systems (BAS)
- Ability to read understand and interpret technical drawings and information
- Self-motivated
- Computer literacy
- Demonstrated maintenance and repair skills
- Must be able and willing to work shifts, be available for on-call/stand-by and emergency call outs as they arise
- Must be willing to wear personal protective equipment
- Must meet enhanced security clearance requirements
- Valid drivers’ license
Licenses and/or professional accreditation
- Demonstrate an interest in obtaining a diploma or a certificate, or be in the process of obtaining one.
- Meet the requirements for a higher security clearance.
- Any one of the following are considered an asset:
- Building Operator Certification or equivalent through an accredited institution preferred
- Building Systems Maintenance Certificate (SMC)
- Systems Maintenance Administrator (SMA)
- Systems Maintenance Technician (SMT)
- Facilities Technician Certification
- Working towards a trade license, an asset
- Working towards Building Environment Systems (BES) Operation Class 1
General Repair Technician II
BGIS
Gatineau - 397.14kmMaintenance & Repair Full-time
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Customer Care Associate Full-time Job
Customer Service Greater SudburyJob Details
Application deadline: 2024-11-26
Application requirements:
- Your up-to-date resume.
- Job specific cover letter.
- We recommend you save a copy of the job posting for reference throughout the recruitment process.
Canadian Blood Services is looking for a Regular part-time Customer Care Associate to join our dynamic Donor Relations & Field Operations team.
The Donor Relations & Field Operations team is responsible for supporting Canadian Blood Services by providing exceptional customer service while communicating with customers. In this role, you will act as an ambassador to Canadian Blood Services following our commitment to donors by delivering exceptional experiences that are easy and personal and where everyone feels valued. As a Customer Care Associate, you will be responsible for handling more advanced, complex inquiries, while encouraging eligible and potential donors to donate to meet collections required for blood and blood products in Canada.
Formula for success
- Leveraging your excellent customer service skills, you will analyze a customer's service needs, provide consistent high-quality customer service experience, advocate for our customers, and, refer them to other service or technical departments for follow up as needed.
- Utilizing your superior interpersonal and communication skills you will respond to a variety of inquiries and feedback received from external stakeholders such as the public, donors, registrants, customers and support internal stakeholders. Information is received via a variety of channels including but not limited to chat, voice, email, survey case management and social media.
- You will clarify and record information received in a complete, accurate, concise, and timely manner actioning as appropriate.
- As a team player, you will build effective relationships, by delivering a personalized, consistent, and exceptional experience every time as well as ensuring responses are empathetic, respectful, regardless of interaction channel.
- You will perform other related duties as required.
Desired education and skills
- Completion of secondary education in Communication Studies, Social Media, or in a relevant discipline from a recognized academic institution, preferably courses in a Professional Writing-Communications, Creative Writing, or equivalent.
- Minimum three (3) years demonstrated experience in a contact centre/customer service environment.
- Knowledge and expertise in multiple social media platforms and creating social media engagement and posts. Experience using social media management tools is an asset.
- An equivalent combination of education, training and experience may be considered.
- Exceptional interpersonal skills, with the ability to work and collaborate effectively with colleagues from different departments and backgrounds.
- Highly developed written and verbal communication skills. Fluency in French is preferred.
- Ability to meet tight deadlines and respond quickly to urgent matters while maintaining a positive attitude and excellent customer service skills.
What we offer you
- Pro-rated vacation accrued.
- Payment in lieu of holidays.
- Comprehensive benefit package for you and your family.
- Premiums paid according to the collective agreement.
- Defined benefitpension plan.
- Employee discounts, wellness program, professional resources.
What you can expect
- This role will work in a hybrid environment with requirements to be onsite at the National Contact Centre at 300 Elm St., Sudbury, Ontario 40 % of the time/days of the week.
Customer Care Associate
Canadian Blood Services
Greater Sudbury - 244.65kmCustomer Service Full-time
26.67
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