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The Health, Safety, and Environment Coordinator coordinates environmental and health program processes and activities to assist the team in maintaining compliance, mitigating and managing environmental, health and safety risks and improving related performance. This position is more required to manage environmental issues although some health and safety tasks can be assigned to the coordinator.

KEY DUTIES & RESPONSIBILITIES

Program Coordination 

• Acts as the first point-of-contact for environmental and health inquiries and incidents.
• Provides guidance to team members on environmental and health matters, and escalates inquiries, where appropriate
• Coordinates the implementation of environmental, health and safety programs along with related processes, procedures and resources
• Coordinates environmental, health and safety activities including but not limited to attending tenant OSH committee meetings, attending environmental committee meetings and activities, undertaking incident investigation and resolution, completing equipment and systems registration, developing emergency response procedures and business continuity planning activities, completing and delivering training, completing annual management system re-registration, managing data and generating reports, and conducting environmental compliance audits.
• Researches environmental, health and safety matters; provides findings and recommendations.
• Maintains and assists with the creation of environmental, health and safety documentation including but not limited to plans, processes, forms, logbooks, and procedures.
• Create and maintain documentation including but not limited to instruction sheets, checklists, forms, and training materials.
• Support construction activity teams (Projects and O&M) by creating, distributing, verifying and maintaining documentation such as work instructions, checklists, training materials
• Conducts regular inspections of facilities to mitigate any Environmental regulatory issues and/or Health and Safety Concerns before an incident or service call is received.
• Maintains business continuity and emergency management plans and procedures
• Participates in field inspections, job observations, health, safety and environment audits and other types of reviews for the purpose of monitoring compliance to environmental and health regulations and identifying risks.  Provides findings about risks and suggestions for improvement.

Incident Investigation, Resolution & Reduction

• Assists in the investigation and resolution of incidents including root-cause analysis and providing probable causes of incidents and recommendations for resolution
• Coordinates the implementation of corrective and preventative measures
• Assists in the identification and analysis of trends.  Communicates observations and provides suggestions for incident reduction measures

Audit Compliance, Data Maintenance & Reporting 

• Maintains all environmental, health and safety data including but not limited to incident data, and regulatory and process compliance data within applicable databases and all other types of information storage systems
• Assists in the audit of compliance records and all other environmental, health and safety data
• Prepares and distributes various environmental, health and safety related reports including but not limited to incident reports
• Experience with database development, programing and maintenance considered an asset
• Other duties as assigned

KNOWLEDGE & SKILLS

• Strong background in environmental management system development and administration, with knowledge of environmental regulations and environmental compliance auditing an asset.
• Certification in one or more of the following – Certificate in Occupational Health & Safety; Certificate in Environmental Management through a Community College; University degree in Industrial Hygiene, Environmental Engineering, Environmental Sciences, Environmental Studies
• 1 to 3 years of environmental, health and safety work experience
• Understanding of environmental, health and safety regulatory requirements
• Understanding of emergency management requirements
• Strong organizational and coordination skills along with ability to coordinate multiple requirements (i.e. processes, activities, projects, emergency response procedures, etc.) simultaneously
• Strong communication skills along with some ability to influence stakeholders
• Strong administrative skills along with ability to maintain and report accurate data
• Analytical and problem-solving skills
• Ability to exercise good judgment
• Able to work independently but provide strong support to the team as and when requested
• Frequent trips to be expected on the different sites

Licenses and/or Professional Accreditation

Demonstrates an interest in attaining one or more of the following would be considered an asset:

Safety:

• Canadian Registered Safety Professional from Board of Canadian Registered Safety Professionals
• Certified Health & Safety Consultant from Canadian Society of Safety Engineering

Security: 

• Physical Security Professional from ASIS International
• Certified Protection Professional from ASIS International

Business Continuity:

• Certified Business Continuity Planner from Business Continuity Management Institute

As a Research Analyst 1, you will be joining a team in the Economic Development and Culture Division that supports the economic and culture research and data analysis for the Division, including coordination of the Division's response to external and internal research inquiries, publication and presentation of economic and cultural information, and maintenance of associated databases and economic models.

Major Responsibilities:
 

• Conducts research on topics involving collection of information from sources such as Statistics Canada, other government agencies and departments in Canada and elsewhere, non-governmental agencies, real estate associations and other private data suppliers.

• Collects, analyzes, evaluates, and interprets information/findings to develop recommendations for improvement to existing departmental projects, policies and services and in the development of theories, concepts and objectives for new departmental projects, policies and services.

• Writes reports for council based on research, documents findings, supporting data, recommendations, and theories. Prepares and co-ordinates briefs and summary reports, on subjects such as legislative changes, research information and implications of findings.

• Identifies and evaluate appropriate internal and external demographic, geospatial, and qualitative data sources needed to respond to research objectives, using geospatial mapping, statistical and data analysis software such as Power BI, Excel, Tableau, ArcGIS/QGIS, SAS.

• Prepares and presents materials such as briefing notes and data to support economic development and culture issues using a range of analytical techniques, including geographical, statistical economic and scientific, to support the clear and legible communication of analysis, recommendations, and concepts.

• Provides analytic and research support to other Divisions, Councillors, task forces and committees as well as other economic development and culture agencies by locating and analyzing information requested.

• Responds to internal and external inquiries around social, cultural and economic indicators about key topics related to the city.
   

Key Qualifications:

1. Post secondary education in Data Analytics, Social Sciences, Economics, Geography, Applied Sciences, Business, Statistics or Public Policy, or an equivalent combination of education and experience.

2. Considerable experience working on research projects involving qualitative and quantitative data collection analysis, and policy analysis and developing impact evaluations.

3. Considerable experience in utilizing computerized systems, statistical software, business intelligence and analytics software (e.g. ArcGIS/QGIS, SAS, Tableau, PowerBI).

4. Considerable experience creating and presenting research and data analysis to different audiences.

You must also have:

• High proficiency in utilizing Microsoft Office Software including Excel, Word, and PowerPoint.

• Excellent business writing, presentation, and organizational skills.

• Well-developed oral and written communication skills with the ability to communicate effectively with all levels of staff within the organization and provide excellent customer service.

• Excellent critical thinking skills.

• Ability to draw conclusions from data that may be contradictory and ambiguous, including the ability to determine what is most relevant, analyze the data and prepare briefs.

• Attention to detail and enjoy working with data.

• Ability to carry out multiple tasks and work effectively independently and in a team environment.

• Sound judgement and ability to handle matters of a confidential and/or sensitive nature.

• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

The City's Seniors Services and Long-Term Care division supports Toronto seniors and residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services. Vulnerable individuals who reside in the community are supported through adult day programs, supportive housing services, tenancy support and homemakers and nurses services. CareTO is our brand for the culture change we are investing in for the City's directly operated long-term care homes (https://www.toronto.ca/community-people/housing-shelter/rental-housing-tenant-information/finding-housing/long-term-care-homes/careto/). The division's values - Compassion, Accountability, Respect and Excellence - shape our organizational culture, our priorities, and the experiences of all those who live, work, volunteer and visit.

Reporting to the Manager, Program & Strategic Support, the Advisor, Strategic Workforce Development will provide leadership to workforce planning and development strategies and activities for the Seniors Services and Long-Term Care division.

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.

• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.

• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.

• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.

• Leads the planning, design and implementation of programs, special projects, procedures and policies to improve the strategic and operational effectiveness of the division, including strategic management, performance measurement and change management.

• Leads projects and supervises staff on the execution and completion of assigned projects (i.e. defines purpose, objectives, project activities, milestones and deliverables, monitors work performance and tracks progress to ensure project goals and timelines are met).

• Leads the design or modification of business processes for administering the delivery of service and tracking the cost and effectiveness of service delivery and develops strategies to improve performance, service delivery and customer service.

• Conducts statistical data analysis on various strategic, operational and financial measurements, and reports on trends and findings, and makes appropriate recommendations.

• Provides input in determining key performance indicators of the effectiveness and efficiencies of service delivery and design processes to track those indicators.

• Identifies options and recommends business processes, policies and protocols regarding program specific requirements to improve efficiency and effectiveness.

• Identifies issues and gaps, undertakes research, analysis, benchmarking, cost benefit analysis, etc. and makes recommendations on the effectiveness of various options to address the issues and gaps.

• Prepares reports for management, supporting recommendations on changes in business methods and processes including appropriate staffing levels, resource allocation, etc.

• Provides strategic advice, guidance and assistance to all levels of divisional management and staff on developing project plans, scope, terms of reference, project teams, etc.

• Participates as a team member supporting complex organizational and management change initiatives.

• Formulates the development of frameworks, tools, processes, evaluation mechanisms, and training resources that support management decision-making and control.

• Oversees the design, development, coordination, implementation, delivery and evaluation of organizational development programs and initiatives that meet the division's workforce needs.

• Conducts staff development & training needs assessments.

Key Qualifications

1. Post-secondary education in a professional discipline pertinent to the job function combined with relevant management training and experience, or the equivalent combination of education and experience.

2. Considerable experience in assessing organizational needs and requirements for workforce development in a major unionized public, health or social service organization by proactively identifying client needs and initiating, coordinating and managing the implementation of solutions.

3. Considerable experience in developing and leading ‘end to end’ solutions to address current and emerging workforce planning and development issues and challenges.

4. Experience coaching, motivating, guiding and training staff and management in a client focused environment,

5. Considerable experience with using a variety of software packages including Microsoft Office (e.g. Word, Excel, PowerPoint).

6. Strong verbal and written communication skills, including the ability to prepare policies, reports, workplans, presentations and other materials as required.

7. Excellent leadership and interpersonal skills to deal effectively with staff, all levels of management and other stakeholders.

8. Highly developed strategic, organizational, analytical and conceptual thinking skills with the capacity to understand complex workforce management issues, performance measures, as well as the ability to respond to emerging issues.

9. Able to work independently and collaboratively, inclusively, and effectively as part of a team to produce high-quality work.

10. Considerable knowledge of employment legislation, organizational policies and procedures and collective agreements.

As a condition of employment with the Seniors Services and Long-Term Care Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Fixing Long-Term Care Act, 2021 (O.Reg. 246/22).

Major Responsibilities:

• Performs assigned skilled and semi-skilled tasks in the installation, operation and repair of mechanical and electrical equipment and repairs required in connection with general building maintenance
• Operates a computerized Building Automation System (BAS) to manage/control Building Systems
• Performs general maintenance work in connection with mechanical and electrical equipment, building services and facilities
• Maintains a preventative maintenance program and records
• Operates air conditioning equipment including centrifugal chillers and cooling towers
• Performs plumbing repairs not requiring the services of a tradesman
• Effects minor repairs to building equipment and fixtures
• Performs related maintenance work as assigned including the use of ladders and scaffolding
• Assists tradesman as required
• Performs other related work as assigned
• May be required to work shifts (days, afternoons, midnights and weekends)

Key Qualifications:
Your application must describe your qualifications as they relate to:

1. Must have completed secondary school and possess a technician qualification in a building trade or equivalent combination of education and experience.
2. Experience in the maintenance and operation of large computerized commercial buildings.
3. Experience in air distribution systems as related to modern air conditioning systems.
4. Experience in the maintenance of pumps and large air handling equipment.
5. Must possess and be able to maintain a valid Province of Ontario Class “G” Driver’s License and must qualify for the City’s equipment operating permits and requirements.

You must also have:

• Thorough knowledge of the operation and maintenance of heating boilers, chemical treatment of chilled and hot water systems, building electrical systems, UPS power systems, fire safety equipment and fire suppression systems.
• Knowledge of automatic heating and cooling controls including pneumatic systems.
• An ability to read blueprints.
• An ability to read and perform tasks outlined in technical manuals and publications.
• An ability to maintain effective working relations with other staff.
• An ability to communicate effectively, both verbally and in writing.
• The ability to work all shifts for a 24/7 building operation.

NOTE: It is a condition of employment with the Corporate Real Estate Management Division to pass and maintain a Police Security clearance for any Toronto Police Services locations.

Application Close: 31/12/2024

WHAT YOU NEED TO KNOW

• Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.       
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.; May include some evening and weekend hours to meet training and/or programming requirements.; Must be able to work shifts, weekends and statutory holidays at a variety of locations.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Contributes to the overall success of the Online Digital Banking in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.

Is this role right for you? In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.   
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Full Stack developer with 8+ years of progressive experience working in the IT industry in roles like developer and team lead.
• Current on industry best practice and secure coding
• Analyze and oversee the team’s development efforts working towards successful code delivery.
• Provide technical leadership to teammates through coaching and mentorship.
• Maintain high standards of software quality within the team by establishing good practices and habits.
• Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain different applications.
• Design, develop, and unit test applications in accordance with established standards.
• Work with Delivery Leads and BSA’s to articulate efforts and compile estimates.
• Expert level experience in the following technologies: Javascript / ReactJS / NodeJS
• Deep knowledge of HTML / CSS / SASS (BEM, OOCSS, SMACSS, CSS3 Animations, Semantic HTML)
• Extensive experience in designing and developing enterprise grade software.
• Excellent verbal and written communication skills coupled with strong interpersonal and problem-solving skills.
• Time management skills with the ability to handle multiple assignments.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

#BFUTR

As an Administrative Assistant, you will be primarily responsible for working with Financial Planners to support the development of new wealth management business acquisitions and relationships in target markets.  Within this partnership model, you are an essential resource in the successful execution of day-to-day operational activities including, providing timely support, and delivering exceptional client experiences.  In addition to enabling the growth and servicing of the Financial Planners client-base, you will be responsible to support and contribute to a national Administration team.      

Is This Role Right for You?

The Scotia Financial Planning Team (SFP) is looking for a dynamic self-starter who embraces a team environment and shares our passion to helping each and every client realize their financial dreams!  The Administrative Assistant is an excellent opportunity to be part of a vibrant, enthusiastic, and high-energy team. 

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Responsible to execute on capacity enablers (National Practice Standards) for Financial Planner to grow their business portfolios.
• Support operational excellence through the execution of day-to-day administrative tasks and activities. 
• Influence a service excellence culture through the delivery of exceptional client experiences.
• Be a Trusted Business Partner; build cross-functional partnerships to optimize business outcomes.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day tasks, activities, and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Champions a high-performance environment and contributes to an inclusive work environment.

Do You Have the Skills?

• Self-motivated and disciplined with solid organizational and effective task prioritization skills.
• Strong processing and inputting skills coupled with a high attention to detail and follow-through capabilities.
• Outstanding interpersonal, communication and listening skills (empathetic skills).
• Ability to build rapport, establish trust and communicate effectively.
• Ability to work in a faced-paced dynamic environment along with multiple partners and stakeholders to achieve shared objectives.
• Excellent team player with the ability to work independently.
• Possess a growth mindset, which involves having the desire to continuously develop skills, knowledge and experiences through active learning and curiosity.
• Solid understanding of the investment sales process, gained through experience in financial planning/sales role, and familiarity with the interrelationships among people, products, processes, and technology.
• Post-secondary degree in business or a related field, or equivalent working experience.  
• Mutual Fund License is required.
• Bilingual in English and French is an asset.

What’s In It for You?

• You’ll be part of an inclusive and collaborative working environment that encourages creativity, curiosity and celebrates success.
• You’ll have the ability to make a lasting impact on clients.
• You’ll have the opportunity to make a significant impact, as you will contribute to revenue generation and growth.
• You’ll work with and learn from a diverse and talented team of administrative assistants, leading Financial Planners, and successful Sales Leaders.
• Supportive environment with coaches that are inspired to help you exceed your goals.
• Primarily work from home role with a mix of in-office work as required by business needs.

Position: Operations Supervisor – Montreal

Department: Service Area Operations

Location:       Service Center , 4204, Industriel Blvd, Laval (Quebec) H7L 0E3

Type:                        Permanent, full time

As part of his/her duties, the successful candidate will be responsible for coordinating and directing all activities surrounding the operations and maintenance of the Service Areas under his/her responsibility.

Main responsibilities  :

• Directly supervise a team of 5 housekeeping team leaders and indirectly 15 to 30 establishment housekeeping attendants;
• Integrate new employees, train them in tools, work procedures and hygiene, safety and environmental procedures. Enforce health and safety and ergonomics rules;
• Ensure that established operational standards are met in each Service Area and enforce the requirements set for interior and exterior maintenance;
• Support human resources management in terms of disciplinary measures, hiring and dismissals, and handle more complex cases;
• Develop development plans and effectively manage the supply of maintenance products to service areas and carry out regular monitoring;
• Participate and collaborate in the submissions of various contractors for general maintenance work to be carried out and contribute to the optimization of the Service Areas;
• Perform various inspections at multiple levels and document with available tools;
• Accompany external maintenance visitors during major repairs and provide assistance as needed, perform minor repairs as needed;

Professional requirements :

Training:

• Professional studies diploma (asset);

Experiences:

• Three (3) to five (5) years of management experience in commercial building maintenance, team supervision and customer service;

Knowledge and skills:

• Experience in personnel management focused on communication and coaching;
• Excellent verbal and written communication and interpersonal skills;
• Leadership and analytical skills;
• Have a valid driving license and be able to travel long distances;
• Proficiency in the Windows environment and its main software (Excel and Word);
• Experience in a negotiation context, strong analytical skills, and a sense of vision.

Language skills:

• Bilingualism an asset (French and English);

Our offer *

• Stimulating professional challenge;
• Company car and benefits included;
• Training adapted to the needs of each candidate;
• Dynamic work environment;
• Full range of benefits*:
  • Group insurance
  • Possibility to enroll in a retirement plan or a stock purchase plan
  • And even more.

* Certain conditions apply.

Night attendant:

Salary (night): $19.45/h (Bonus included) + $500 retention bonus after 6 months

Why you should choose one of our repairers:

• Family atmosphere;
• Up to 20% off almost everything in store;
• Scholarship program offering up to $1000 per year*;
• Opportunities for advancement within the company;
• Attractive corporate discounts*;
• Flexible days off;
• Years of Service Recognition Program;
• Wearing jeans during working hours.

* Certain conditions apply

What will your daily life look like in one of our convenience stores:

• Exceed customer expectations by welcoming them and providing prompt and accurate service;
• Carry out transactions and ensure the cash register is balanced;
• Authorize and monitor gas pumps (if applicable);
• Take part in optimizing sales and store profitability;
• Stocking shelves, rotating, facing and labeling products;
• Take care of the supply of coffee and certain foods and pastries (if applicable);
• Ensure the store is clean and attractive.

What we are looking for in one of our repairers:

• Smiling people;
• Good customer service skills;
• Able to stand for long periods of time.
• Able to lift and carry merchandise regularly, frequently and without assistance, as needed. Merchandise weight may vary up to 12 kg (25 lbs)

515 Boul Alphonse-Desjardins, Levis, QC G6V 5T3, Canada  R469363

What is the opportunity?

RBC Dominion Securities is currently seeking a Branch Operations Assistant to join their team. You will provide superior service along with administrative and operational support to clients and employees.

What will you do?

• Answer the telephone and greet clients in an open, friendly manner
• Provide attentive and accurate service to clients and respond to their needs
• Complete administrative tasks to help the Management team: manage office stationery orders, boardroom scheduling, and provide support to the Branch Operations Manager, when needed
• Prepare cheques and daily bank deposits
• Deal with incoming and outgoing funds
• Process account opening and any related account documentation
• Support the advisory teams in general administrative duties in the management of client accounts
• Perform other duties and responsibilities, as required

What do you need to succeed?

Must-have

• Exceptional client servicing skills
• A professional approach to all situations to create a positive working environment
• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
• Ability to complete duties independently and seek out own answers and solutions
• Meticulous attention to detail and strong organizational skills

Nice-to-have

• Two years of relevant experience in the financial services industry

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Variety of assignments
• A strong and diverse team
• Management that supports your work and progression

Job Skills

Additional Job Details

95 BOUL JACQUES CARTIER S:SHERBROOKE

SHERBROOKE

Canada

37.5

Full time

WEALTH MANAGEMENT

Regular

Salaried

2024-09-20

2024-12-09

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

RBC Dominion Securities is currently seeking an Administrative Assistant to join a dynamic advisory team specialized in providing wealth management services to a sophisticated clientele. You will participate in growing the business by providing exceptional and efficient service and by taking care of administrative duties related to client accounts and by responding to client inquiries.

What will you do?

• Responsible for the professional and expeditious servicing of incoming telephone and email contacts from clients, advisors, and other internal and external partners
• Support the Investment Advisors in general administrative duties in the management of client accounts
• Support the Investment Advisors in the preparation of client reviews and presentations
• Request information and documentation from clients in order to open accounts and keep client files up to date
• Follow up on client trades to ensure proper settlement and delivery
• Monitor all pending transfers to ensure completion on a timely basis

What do you need to succeed?

Must-have

• Strong working knowledge of Microsoft 365 apps (Word, Excel, PowerPoint, and Outlook)
• Meticulous attention to detail and excellent time management skills
• Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
• Minimum of 2 years of experience in the financial services sector
• Ability to work as part of a team

Nice-to-have

• Canadian Securities Course (CSC) and Conduct and Practices Handbook Course (CPH)
• Knowledge of RBC Dominion Securities’ systems and procedures, an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

Additional Job Details

95 BOUL JACQUES CARTIER S:SHERBROOKE

SHERBROOKE

Canada

37.5

Full time

WEALTH MANAGEMENT

Regular

Salaried

2024-11-19

2024-12-09