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Overview

The Fire Services Dispatcher is required to operate and maintain Communications Centre equipment; receive emergency calls and dispatch appropriate apparatus

Responsibilities:

• Answering and dispatching both agency direct, 911and civilian calls for emergency fire resources to incidents
• Operating a computer aided dispatch and records management system, emergency radio system, multi-line 911 and administrative telephone system, GIS mapping system, along with various other systems within the fire dispatch centre
• Assess information provided by callers to correctly dispatch the required fire resources in accordance with established policies and procedures
• Work on rotating shifts, including nights, weekends and holidays, and overtime as required
• Have scheduling flexibility for alternate shift assignment
• Communicate clearly and precisely under demanding conditions
• Complete regular training and maintain and follow internal operating policies and procedures. Support and maintain the City of Oshawa Core Values of Authenticity, Courage and Trust (A.C.T.)

Requirements:

• Ontario Secondary School Diploma (OSSD) or academic equivalent (minimum), along with two (2) years of dispatch experience, preferably in emergency services. 911 Emergency and Call Centre Communications diploma is required or an equivalent combination of experience and education, and APCO certification is an asset
• Experience in relevant software applications (Computer Aided Dispatch Software, Microsoft Word and Excel)
• Ability to comply with NFPA 1061 Public Safety Telecommunicator I & II standards
• Current certification in Standard First Aid and CPR Level C
• Demonstrated ability to quickly and accurately enter and retrieve information from the computer with a typing speed of 35 wpm; able to extract data and prepare required reports. Attention to detail and clarity in written communication for reporting purposes
• Strong verbal communication, effective listening skills and ability to focus to calmly and effectively perform dispatch duties in an emergency environment with minimal supervision. Speak, read and write English fluently and communicate in a clear and concise manner. Superior customer service skills
• Work harmoniously with others in a close environment
• Ability to read maps, charts, engage in problem solving and provide verbal directions. Knowledge of radio equipment protocols and operation
• Good general knowledge of the municipalities of Oshawa, Scugog Township, Whitby, Uxbridge , Brock Township, Clarington, and area thoroughfares and cross streets, railways, schools, major structures, etc.

The schedule as a Float Dispatcher is subject to change based on operational need.

As a condition of employment, the City of Oshawa will require successful candidates to undergo a Criminal Records and Judicial Matters Check.

Please be advised that position location as noted is at the time of posting and is subject to change, as required due to operational needs.

We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.

Posting Period: 16-OCT-2024 to 30-OCT-2024 

Are you driven to make tangible impacts towards housing security for vulnerable Torontonians? Do you enjoy working in a fast-paced environment, and want to play an integral role in contributing to the City's HousingTO 2020-2030 Action Plan? If this sounds like you, we encourage you to come join our growing team of housing professionals in the Housing Secretariat Division.

Working to enhance the health of Toronto's residents, neighbourhoods, economy, and environment, the Housing Stability Services section delivers funding and incentives, and develops innovative housing solutions to create and maintain safe affordable rental housing for lower-income residents in the following areas:

Community Housing Administration: Develops relationships with housing providers and their partners to ensure appropriate access, contractual compliance and operational sustainability. Provides advice and support regarding the independent operation of housing providers to their Boards and staff.

Housing Benefits and Supports: Responsible for the City’s implementation and oversightof a range of housing benefit and rent supplement programs in coordination with other levels of government, providing specialized administrative support services for the management of a portfolio of households, service agencies, community partners and private landlords.

City Housing Corporations Relationship Unit: Maintains the City's relationship with housing corporations such as Toronto Community Housing Corporation, and Toronto Seniors Housing Corporation by providing service manager oversight, relationship management, and strategic support.

Operations Support: Delivers value-added services and supports by focusing on data management, program and policy development, communications, and training.

Major Responsibilities:

The primary functions associated with this position include but are not limited to:

• Contribute to the development of, and implements policies, programs and service plans to operationalize housing initiatives delivered by Housing Stability Services.
• Monitor and evaluate the quality of service delivery to ensure that the City's interests, including improved outcomes for clients, are met by building and maintaining effective working relationships with community partners.
• Monitor processes and programs to ensure effective and coordinated program service delivery, by gathering and coordinating information from various sources, within and outside the Division, to support the reporting and assessment of housing programs.
• Act as the point of contact for community partners providing information, education and support on processes, policies and ongoing impact of service delivery.
• Monitor and oversee the administration of housing providers and service agencies and lead the required reporting
• Collaborates and leads with other management staff to develop and monitor program goals and objectives, including ensuring the program design and requirements of service agreements with housing providers and service agencies are met.
• Lead /support community engagement, communication and, relationship management to build capacity among service providers to ensure the user experience is integrated into program development.
• Represent the Housing Secretariat on stakeholder advisory groups with Divisional committees and external communities.
• Monitor and analyze changing community needs, trends and evolving issues for the purpose of identifying necessary operational policy revisions and development.
• Use a variety of change management tools to develop, promote and operationalize progressive changes to programs.
• Undertake projects as assigned including pilots, demonstrations and applied and evaluative research projects.

Key Qualifications:

1. Post-secondary education in a social science, community development, social work, or public administration discipline or an equivalent combination of related education and experience.
2. Experience in the planning, development and implementation of housing-related programs and policies.
3. Experience managing administrative and financial activities associated with institutional operations, ensuring compliance with divisional and legislative guidelines and policies through continuous monitoring and evaluation.
4. Experience in engaging and developing partnerships with key stakeholders, including but not limited to other levels of government, community agencies, housing providers, staff, and clients.
5. Ability to effectively direct and motivate project staff teams.
6. Highly developed conflict resolution, problem solving, facilitation, and communication skills.
7. Good judgement in public relations with the ability to effectively manage communications to community and government agencies, committees and coalitions.
8. Knowledge of effective methodologies for data collection and analysis.
9. Ability to work effectively with electronic spreadsheets, word processing, and presentation software.
10. Ability to effectively communicate, both orally and in writing, at a supervisory level.
11. Knowledge of current issues and trends in homelessness, affordable and social housing, social work, mental health, addiction, community funding, municipal trends and policies.
12. Knowledge of Collective Agreements, Occupational Health and Safety Act, MFIPPA, and other relevant legislation.

Posting Period: 16-Oct-2024 to 06-Nov-2024

Major Responsibilities:

• Administers, prepares, co-ordinates requirements and reviews designs, reports, specifications and any documentation related to Toronto Water projects, and Operation and Maintenance activities, using various software applications.

• Prepares tenders and administers contracts for the installation, construction and rehabilitation of municipal infrastructure to ensure contracts are carried out in accordance with City standards, specifications and procedures.

• Conducts surveys, investigations, and studies for a variety of planned proposals, programs, and projects pertaining to water and wastewater infrastructure.

• Conducts field  inspections and evaluates condition of assets for a variety of Toronto Water related projects, proposals, and programs; Assists or carries out technical work for the planning, design, tendering, construction and inspection of municipal infrastructure.

• Assists with the preparation of budget and tracking of expenditures.

• Leads projects and directs staff on projects.

• Prepares drafts of documents, contracts, specifications and agreements for the Engineers, or Supervisor.

• Programs, operates and maintains a variety of digital, analogue, wireless,  computerized and other equipment and systems in performing surveys, drafting, calculations, diagnostics, repairs, studies, etc.

• Develops, maintains and monitors programs and systems.

• Performs design and drafting work and prepares and checks map data and products using Computer Assistant Design and Drawing (CADD) input information.

• Checks and provides progress/inspection reports on the work of contractors and developers to ensure use of safety equipment, adherence to approved designs, procedures, regulations, statutes, specifications etc.

• Performs and/or monitors tests and submits results for analysis.

• Liaises with Utility companies, developers, public, contractors, internal stakeholders etc. at meetings, to resolve problems etc.

• Prepares training course materials and conducts training courses and demonstrations for relevant users.  Trains and directs the work of staff.

• Performs and/or reviews research and calculations. Analyzes technical data.

• Investigates and responds to inquiries from the public, surveyors, consultants, contractors and internal stakeholders related to Toronto Water projects, programs, and proposals.

• Prepares, reads and interpret technical drawings.

• Searches, evaluates and analyzes existing records, notes and plans.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Completion of a Civil Engineering Technologist Program from a recognized College or equivalent combination of education and experience.

2. Considerable experience in Civil Engineering including practical experience with installation and/or rehabilitation of municipal infrastructure.

3. Considerable experience in providing customer service to a broad range of stakeholders.

4. Experience in the operation of CADD (e.g. Microstation ) and GIS (e.g. ArcView)

You must also have:

• Must possess a Class "G" or better Driver's License valid in the province of Ontario and able to maintain same and provide a personal vehicle.

• Advanced knowledge of a variety of software packages including Microsoft Office Suite (i.e. Word, Excel, Access, Outlook, and Visio), geospatial data and mapping applications and mainframe systems such as, but not limited to: Hansen, SAP, ArcGIS and GIS viewer.

• Knowledge and understanding of Municipal Civil Engineering principles, practices and construction methods related to hydrology, hydraulics, storm water management, water efficiency/conservation; and permanent restoration of transportation infrastructure.

• The ability to interpret engineering drawings and documents, e.g. plans and profiles, surveys, Specifications, etc.

• Knowledge and understanding of relevant regulations, statutes, standards and practices (e.g. Occupational Health and Safety Act, Ontario Underground Infrastructure Notification System Act 2012, Safe Water Drinking Act , Construction Act , Ontario Provincial Standard Specifications and Drawings , City of Toronto Water Supply and Sewers bylaws).

• Demonstrated ability to perform manual and computerized mathematical calculations used in engineering analysis.

• Knowledge of and experience with procurement and purchasing procedures and the preparation and administration of construction contracts, Requests for Tender, Requests for Quotations, Requests for Proposals.

• Ability to work effectively in a team environment with consultants, contractors, colleagues and other City employees at all levels and members of the public.

• Excellent interpersonal skills with the ability to communicate effectively, both verbally and in writing, at all organizational levels.

• Advanced problem solving, project coordination skills and the ability to exercise independent judgement in dealing with technical matters.

• Ability to plan, prioritize and organize and work with minimal supervision.

• Demonstrated ability to provide work direction to other staff.

Assets:

• Understanding of continuous improvement processes and practices (e.g. Lean-Six Sigma and/or project management certification would be an asset).

• Membership or eligibility for membership in the Ontario Association of Engineering Technicians and Technologists would be an asset. 

• Posting Period: 17-OCT-2024 to 31-OCT-2024

Are you ready to be a key player in ensuring the heartbeat of our vibrant city stays strong? We're thrilled to announce an exciting opportunity within our Facilities Management section – the cornerstone of maintaining over 400 buildings.

At the heart of our Divisional Management Unit, the Facilities Management section is dedicated to maintaining City properties at the highest standards. Our mission is to create a safe, compliant, clean, and functional environment that best serves both our esteemed staff and the residents of the city.

Join Us on October 24, 2024, from 3:00 p.m. to 4:00 p.m. to explore the full details of this exciting opportunity.

Clink on the link: https://toronto.webex.com/toronto/j.php?MTID=ma3636491500065801bf55d5461ee9369

Job Summary:

Reporting to a supervisor the incumbent will be required to direct and coordinate the activities of trades, staff and vendors engaged in the installation, repair, and maintenance of mechanical, electrical & HVAC systems in City of Toronto buildings.

Major Responsibilities:

• Assists in organizing and directing all activities within the assigned Shops facility, including the mechanical maintenance and small engine shops
• Directs and coordinates activities of Trade and other workers engaged in facility construction, electrical and mechanical maintenance and repair
• Performs field inspections of job sites with plans and checks work progress, safety, and personnel performance to ensure work complies with plans and specifications. Confers with departmental staff regarding necessary changes to specifications for new installations. Plans and organizes the duties and assigns staff to maintain and repair mechanical equipment to ensure it meets specified operating conditions. Checks all completed jobs to ensure satisfactory work. Monitors and records progress of projects and repair/maintenance assignments
• Receives calls for emergency maintenance regarding broken or disabled services. Determines work required and dispatches personnel to job location. Attends on site, as necessary
• Assists the Supervisor in coordinating and scheduling Facilities Operations trades personnel and/or outside contractors in daily work requests, preventive maintenance and projects
• Works in the computerized Building Maintenance Work Order system to assist in the processing of daily work requests
• May be required to provide technical input to the Supervisor for the development of contract, purchasing and budget documents
• May be required to provide direction and monitoring of contractor work
• Inspects facilities, and observes equipment to detect malfunctions and ensure proper operation of equipment
• Prepares work shift schedules and vacation schedules for Supervisors' approval
• Maintains inventory records of tools, supplies and equipment.
• Completes requisitions, as needed, to order materials. Makes emergency calls for repair and/or replacement of major items
• Maintains record of annual inspections and repairs
• Provides on-the-job training, work direction and instructions to staff in relation to health and safety in the workplace
• Communicates with departmental staff, outside agencies and the public, as required
• Investigates operational issues and reports findings to Supervisor
• May be required to drive City or personal vehicles as part of job function
• May be required to be on call on a rotating schedule basis 

Key Qualifications:

1. Considerable experience working with Mechanical and Electrical systems with a focus on facilities maintenance, in complex facilities with a focus on base building, construction and complex critical systems in various sites, including 24/7-hour sites
2. Experience working with Building Automation Systems (a focus on operating complex or large critical facilities that operate 24/7 is preferred)
3. Must possess a 4th Class Stationary Engineer Licence, through TSSA, or a Trades Licence pertinent to this position such as electrical, HVAC, or plumbing, and must be in good standing with the Ontario College of Trades
4. Experience using corporate software applications (i.e. MS Outlook, Microsoft Word, Excel, etc.).
5. Must possess a valid Ontario Driver's Licence – Class G

You Must Also Have:

• Ability to provide work direction and training to others.
• Ability use shop equipment, hand and power tools
• Ability to travel to various locations and pick up tools. 
• Ability to read and interpret sketches/maps/blueprints
• Must be able to use iPad, iPhone, laptop and PC computer.
• Must be able to communicate effectively in writing.
• Must be physically capable of performing required duties.
• Ability to deal courteously with the public.
• Must have a working knowledge of Mechanical and Building Codes: Electrical Code, Plumbing Code, HVAC Codes and T.S.S.A.
• Extensive knowledge of operating large, complex HVAC and Building Automation Systems.
• Familiarity with the Occupational Health and Safety Act, W.H.M.I.S and the regulations that apply to this work.

This position works in the package center servicing customers and coordinating the center’s administrative activities. He/She may be responsible for the training and development of center administrative employees where such employees are assigned, and will direct the work of others.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Takes ownership of customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices and trains others.
• Maintains a clean, organized, and safe working environment.

Qualifications

• High school diploma , GED, or International equivalent
• Strong computer skills, including Microsoft Office and Adobe Suites
• Strong verbal and written communication skills
• Ability to lift 40+ lbs./18+ kgs.
• Availability to work flexible shift hours, up to 5 days per week

Compensation and benefits:

• $17.30 per hour, 12 months’ merit increases (annual appraisal)
• Extended Health & Dental benefits for employee and family: Effective 1st of the month following 3 months of service
• 2 weeks’ paid vacation after 1 year of service (3 weeks after 5 years, 4 weeks after 10 years, 5 weeks after 20 years, 6 weeks after 25 years)
• 5 personal days after 60 days’ initial probation
• Weekly payments/direct deposit – every Friday
• Employee Assistance Program (wellness)
• Full training provided

Serving on the front-lines, our Customer Success team assists PayMyTuition customers with our solutions and payment processes. These representatives are experienced communicators who enjoy solving problems and engaging with users.

Imagine a working environment where success is constantly in sight, where the desire to overperform and exceed expectations comes naturally; we at PayMyTuition promote this dedicated culture through developing solutions that are truly changing the game and building teams that are constantly building our client base.

PayMyTuition customers and users receive dedicated and individualized support through our diverse Customer Success team. Customer Success at PayMyTuition comes with strong product knowledge of the various solutions and technology offered, positive attitude through the thick and thin as well as strong communications across a number of mediums. Initially, members of the Customer Success team will receive a broad perspective of knowledge across the core products, which along with boosted communications skills, will result in assisting and aiding clients through many different issues and problems with ease.

Key Responsibilities and Duties:

Skills and Qualifications:

The General Repair Technician II is a mid-entry level position, responsible for assisting other technicians, performing maintenance and repair, routine services on non-technical facility components (i.e. walls, floors, etc.). The Technician II is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Troubleshooting

• Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Maintenance

• Performs work in accordance to established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Performs regular facility technical and non-technical component monitoring and inspection.
• Responds to routine service requests and performs preventative and corrective maintenance.
• Operates facility mechanical, electrical and other systems
• Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.

Administration

• Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements.
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.  Initiates documents to obtain formal approval of work required
• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis.
• Other duties as assigned

KNOWLEDGE & SKILLS

• High school diploma or equivalent
• Minimum 3 years of facility operations and maintenance work experience
• Knowledge of processes and practices relating to facility operations and maintenance
• Ability to maintain, troubleshoot and repair non-technical facility components
• Ability to provide observations about facility conditions and deficiencies and provide suggestions for enhancement and repair
• Ability to research, learn, and gain greater proficiency in applying on-the-job—fire, life, and building codes and standards
• Possesses a strong environment, health and safety mindset. Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Basic knowledge and understanding of Building Automation Systems (BAS)
• Ability to read understand and interpret technical drawings and information
• Computer literacy
• Demonstrated maintenance and repair skills
• Must be able and willing to work shifts, be available for on-call/stand-by and emergency call outs as they arise
• Must be willing to wear personal protective equipment
• Must meet enhanced security clearance requirements
• Valid drivers’ license

Licenses and/or professional accreditation 

• Demonstrate an interest in obtaining a diploma or a certificate or be in the process of obtaining one.
• Meet the requirements for a higher security clearance.
• Any one of the following are considered an asset:
  • Building Operator Certification or equivalent through an accredited institution preferred
  • Building Systems Maintenance Certificate (SMC)
  • Systems Maintenance Administrator (SMA)
  • Systems Maintenance Technician (SMT)
  • Facilities Technician Certification
  • Working towards a trade license, an asset
  • Working towards Building Environment Systems (BES) Operation Class 1

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

#LI-SL1

#LI-Onsite

Main Purpose and Function

The Engineering Assistant I works with senior staff in the Traffic and Data Management branch to conduct field investigations related to traffic operations and safety; develops field reports; manages and update branch databases, prepares basic sign and traffic control plans related to projects within the Transportation Division and responds to citizen concerns related to safety.

Key Contacts and Reporting Relationships

The position reports to the Traffic Safety Engineer (Civil Engineer I) and receives direction from the Engineering Assistant III Traffic Safety. The position works with staff in other Transportation branches, Streets and Electrical Design branch, Traffic and Electrical branch, and Vancouver Police Department. Key external contacts include residents, businesses, transportation companies, partner agencies including ICBC and Translink.

Specific Duties/Responsibilities

• Responds to public inquiries and uses the City’s Hansen system to allocate and track citizen inquiries and requests from 311.
• Conducts field investigations and safety studies; makes observations, data entry and basic data analysis
• Prepares citizen opinion surveys, presentations, and maintains files, supplies, and equipment.
• Under the direction from senior staff, develops basic designs for signage and paint plans using AutoCAD
• Liaises with staff in other departments to coordinate work with upcoming projects.
• Ensures OQM (Organizational Quality Management) documentation is correctly undertaken
• Other duties/responsibilities as assigned.

Minimum Qualification Requirements

Education and Experience

• Completion of Grade 12 including drafting courses, or an equivalent combination of education, training and experience.
• Some experience in general office, clerical, customer service and/or junior drafting work
• Valid BC driver’s license

Knowledge, Skills and Abilities

• Working knowledge of the City’s street system, transportation policies and regulations, the Street & Traffic By-Law, the Manual of Uniform Traffic Control Devices, Traffic Control Manual for Work on Roadways
• Sound knowledge of departmental procedures relating to various engineering projects
• Excellent communication, interpersonal and customer service skills
• Ability to read and interpret engineering plans and specifications and perform design drafting

• Ability to work well in a team and business environment with little or no supervision under tight time lines
• Ability to problem solve with accuracy and detail in a technical environment
• Ability to be flexible and to accommodate the operational needs of the department.
• Ability to meet tight timelines in a multi-task environment.
• Ability to provide accurate and thorough information to the public.
• Ability to maintain a cooperative and effective working relationship with both internal and external stakeholders
• Ability to work outside in inclement weather
• Proficient in the use of software applications and databases such as MS Office, Hansen and AutoCAD

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Engineering Services (1300) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Regular Full Time 

Position Start Date: November, 2024

Salary Information: Pay Grade GR-013: $27.04 to $31.66 per hour

Application Close: October 27, 2024

WHAT YOU NEED TO KNOW

• Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.       
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.  
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.