All jobs within 50 km around Surrey

Main Purpose & Function
The City of Vancouver’s internal temp pool is a great way to gain experience in a variety of different departments and start your City career! This position supports short-term administrative assignments arising due to employee illness, vacation, or special workload needs. Assignments vary in length but are typically one to five months long on an on-call basis.
 

Responsibilities vary and may include but not be limited to:

• Word processing
• Data entry
• Customer service
• Calendar management
• Other general administrative and clerical tasks

Some of our departments where you could be working include the following:

• Engineering Services
• Parks and Recreation
• Arts, Culture and Community Services
• Real Estate and Facilities Management
• Legal Services
• Planning, Urban Design and Sustainability
• Finance, Risk and Supply Chain Management

Applicants must have a reasonable amount of availability, and must be willing to travel to various sites throughout Vancouver for assignments.
 

Qualifications
Education & Experience

• Grade 12 supplemented by business-related courses and computer courses; Bachelor’s Degree preferred
• Minimum two years’ experience in an administrative role
• Experience with Microsoft Office Suite is required
• Experience with cash handling and customer service are an asset

Knowledge, Skills and Abilities

• Strong keyboarding skills (minimum 40 words per minute typing speed)
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Knowledge of SAP is an asset
• Ability to learn and to adapt to new computer systems and technology
• Thorough knowledge of business English, spelling, grammar and punctuation
• Excellent interpersonal and communication skills to deal tactfully and effectively with the public and staff
• Ability to work independently as well as part of a team
• Ability to work in a fast-paced environment
• Ability to adapt quickly to varying assignments and to changing environments

Prescreened candidates will be required to pass the City's standard tests in typing, Word, and Excel.

Business Unit/Department: Human Resources (1020) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Auxiliary/Casual 

Position Start Date: May 2024 

Number of Positions Available: multiple

Salary Information: Pay Grade GR-013: $27.04 to $31.66 per hour

Application Close: April 7, 2024

The Client Administration function is a vital part of the firm’s Business Enablement Services and is focused on achieving client service excellence by delivering timely, high quality products, and encouraging an environment that increases both the staff and client experience.

KPMG is looking for an Administrative Assistant who can provide support on a range of activities to ensure a high-quality product.

What you will do

• Provide administrative support to partners, senior managers, managers and client service teams.
• Adhere to risk management and branding in compliance with National guidelines ensuring accuracy and completeness.
• Coordinate, prepare, edit and/or proofread documents such as correspondence, presentations, and reports using various software.
• Proactive and independent management of partners’ calendar and contact database in order to maximize best use of the partners’ time.
• Coordinate travel arrangements
• Coordinate meetings, conference calls, video conferences, live meetings, and organize required materials.
• Assist in the proposal process as required, working with the proposal team and proposal coordinator.
• Assist in the preparation and submission of time and expense reports for the partner(s) supported.

At times, business needs arise and employees are required and agree to work beyond their normal work day or work week to fulfill the accountabilities required for their job. Likewise, people need time to devote to personal matters, and our approach to flexibility provides for this.

What you bring to the role

• Advanced skills with MS Office and Adobe products. In particular, Outlook, Excel, PowerPoint and Acrobat.
• Proficiency to quickly learn proprietary software.
• Excellent communication skills.
• Strong project management skills.
• Good judgment and analytical skills with a focus on attention to detail.
• Capable of working independently and take ownership of tasks.
• Ability to quickly and smoothly adapt to changing client demands.
• Minimum 5 years administration experience.
• College diploma or an equivalent combination of education and experience with an administrative assistant skill set.

Working alongside our clients and professionals, you will also find at KPMG an exciting and rewarding environment, as well as global career opportunities in the KPMG network.

KPMG BC Region Pay Range Information

In British Columbia, the expected base salary range for this position is $46,000 to $70,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills, & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Main Purpose and Function

The After-Hours Public Works Dispatcher performs a large variety of complex clerical work including: Public work call handling; dispatching of crews and equipment; responding to regular after-hours public works emergency calls; access control, directing visitors to their destination; utilizing a call/work management system (Hansen) for recording calls, work history, dispatching and calling out work crews, and data entry including payroll time entry.

The After-Hours Public Works Dispatcher performs their duties with relatively little supervision and is required to make decisions based on knowledge of departmental and City policies and procedures.

The successful candidates must have a large degree of flexibility to meet operational requirements which are 24 hours a day, 7 days a week, including ability to work overnight shifts, weekends and statutory holidays on a pre-scheduled and short-notice basis. The shifts are based on an 8-hour work day and may include 7:00am - 3:00pm, 3:00pm - 11:00pm, or 11:00pm - 7:00am.

Specific Duties and Responsibilities

• Researching and providing complex and accurate utility information from utility maps, external utility companies, GIS, VanMap and Hansen to crews and the public upon request.
• Monitoring, reporting and responding to water, sewer, intrusion, fire and other system alarms.
• Maintaining and updating computer and manual record systems.
• Answering the phone and dispatching crews.
• Performing SAP data entry for payroll time entry, costs and billing.
• Providing liaison from mobile users to branch offices, City Hall and other public agencies as required. Assist Police, Fire and related departments under emergency conditions.
• Dealing extensively with staff and the public.
• Word processing, spreadsheet and database duties as required.
• Creating and maintaining office files.
• Performing other related work as required.

Qualifications

Education and Experience:

• Completion of Grade 12, including or supplemented by courses in mapping software, MS Office programs and other standard software courses, or an equivalent combination of education and experience.
• Considerable related clerical experience working with computerized record keeping systems, as well as excellent numerical skills with good attention to detail, effective keyboarding and accurate data entry ability.
• Preference will be given to candidates with prior public works dispatch and operator experience 

Knowledge, Skills and Abilities:

• Considerable knowledge of applications such as MS Word, Access and Excel are required.
• Knowledge of OMS, VanMap, ENGIS, SIS, Hansen and SAP or equivalent programs are preferred
• Good organizational skills to handle a heavy workload, and demonstrated ability to handle volume with deadlines, frequent interruptions and changing priorities.
• Demonstrated problem solving skills, and excellent interpersonal and communication skills are essential.
• Some experience in doing payroll time entry, accounts payable and activity allocations in SAP;
• Experience in using and operating a maintenance/asset management systems such as Hansen and a sound knowledge of underground utilities and knowledge of operational work for street maintenance and traffic crews and underground and overhead utility crews.
• Ability to remain motivated working alone.
• Good attendance is of operational importance.

Record Checks:

• A Police Record Check is a requirement of the position. A clearance requires the absence of any criminal charges or convictions related to this position.

Business Unit/Department: Engineering Services (1300)

Affiliation: CUPE 15 Non Pks 

Employment Type: Auxiliary/Casual 

Position Start Date: May 2024  

Number of Positions Available: multiple

Salary Information: Pay Grade GR-017: $31.66 to $37.20 per hour

Application Close: April 5, 2024

Contributes to the overall success of the ScotiaMcLeod Western Region in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. The primary objective of the position is to support both the Regional Manager Administration and Regional Director on regional projects, initiatives, and operations.

IS THIS ROLE RIGHT FOR YOU:

In this role you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Support the Regional Director and Regional Manager Administration by acting as a point of contact and subject matter expert on new initiatives:
  • Lead and support new ScotiaMcLeod initiatives and support change management processes within the region
  • Create and lead new campaigns within the region
  • Acts as point of contact for branch management teams with questions on new policies and initiatives
  • Work with head office partners on addressing questions or concerns from the field
• Support branch management teams in ensuring a high level of success is achieved through effective operations and administrative efficiencies 
• Act as a liaison between branches and head office, and support departments to ensure efficient resolution to all issues 
• Act as delegate of Regional Director on regional compliance and policy approvals
• Provide back up to support to both Regional Manager Administration as needed
• Build effective working relationships across the branch management teams and with various business line departments 
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
• Champion a high-performance environment and contribute to an inclusive work environment. 

DO YOU HAVE THE SKILLS

We would love to work with you if you have:

• CIRO Investment Representative licensing required
• Strong relationship development skills
• Excellent written and verbal communication skills
• Skilled at both time management and multi-tasking
• Enthusiastic upbeat personality is essential
• In-depth industry knowledge 

WHAT'S IN IT FOR YOU:

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.  
• An organization committed to making a difference in our communities– for you and our clients. 
• An inclusive working environment that encourages creativity, curiosity and celebrates success.  
• Learning and Development – free access to Scotia Academy to upskill and develop your skills 

Requirements:

Languages: Candidates must have knowledge of the English Language

Experience: Candidates don’t need experience, training will be provided
Credentials: Class 5/5F/G Licence (cars, small trucks and other 2-axle vehicles)

Location: 8360 Prince Edward St Vancouver, BC V5X 3R9

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to operate and drive automobiles, vans, and light trucks to pick up and deliver various items and product
• The candidates should be able to load and unload goods
• The candidates should be able to use maps and other trip planning aids
• The candidates should be able to record trip information such as vehicle mileage, fuel costs, and any problems
• The candidates should be able to perform pre-trip, en route, and post-trip inspections and oversee all aspects of the vehicle

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Who we’re looking for 

We are looking for In Home Technicians - Installers to be a part of our Vancouver team that supports millions of customers with Ignite high-speed Internet, Ignite TV, and home phone to keep Canadians connected to the people and things that matter most.  

Are you up for the challenge and the fun? If so, consider the following opportunity: 

What’s in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. 

• Competitative Salary

• Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC     (Today s Shopping Choice) (Today s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.

• Health & Dental Benefits, Pension plan

• Growth & Development opportunities to grow in Field Operations

• Receive mentorship from NCC, HE and other roles outside Tech Ops

• Work for an organization committed to environmental protection.

• We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity – including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

What you’ll do:   

• Installation of Rogers Ignite products and services including internet, home phone, TV/streaming and smart home monitoring.

• Servicing and maintaining products with in-home support for customers by educating them on the best Rogers has to offer and how to get the best experience with their services. 

• Inform customers of enhanced company products to secure increased sales. 

• Complete company documentation pertaining to calls in accordance with the department processes and standards. 

• Complete all assigned projects within established time parameters and standards. 

What you bring: 

• Demonstrate behaviours which support the Key Success Factors: Accountability, Adaptability & Customer 1st. 

• Exhibit role competencies; Innovation/creative thinking; Problem-solving/judgement; achievement orientation 

• Have a valid driver's licence and be able to pass and complete a criminal record check, credit check and have a clear driving record. 

• Ability to work flexible rotating shifts and schedules, days, nights, weekends, and holidays. 

• Willing and able to work in adverse weather conditions. 

• Must be able to lift and move equipment (approx. 100lbs) and work on ladders/poles at heights of up to 40ft. 

• Work in crouched position and work in confined spaces, such as attics and crawl spaces.

• Must have knowledge in Wi-Fi and general computer troubleshooting skills. 

• Previous technical Telecommunications experience considered an asset but not a requirement. 

• Completion of The Common Core Electronics program considered an asset

Main Purpose and Function

With nine indoor and five outdoor pools, the Aquatics Program with Vancouver Board of Parks and Recreation provides world class community programs in various state of the art facilities. Our prized recreation programs are a direct result of the dedicated team who strive to maintain the highest standards of service by giving back to the community in an impactful and rewarding way.

Vancouver Board of Parks and Recreation is seeking applications from qualified candidates for the Lifeguard/Instructor position to join our aquatics team! If you are interested in joining a dynamic team committed to connecting people to active living as well as making a difference in your community, we encourage you to apply to this opportunity!

Candidates must e-mail their certifications to [email protected] in addition to this application in order to be considered.

Specific Duties and Responsibilities

• Swim instruction, pool supervision, maintenance and emergency medical care
• Facilitating safe community recreation for everyone through integration, inclusion, and participation in aquatic recreation
• Providing every member and guest with support and excellence in customer service
• Teaching and evaluating all age groups and all levels of swimming, including specialized areas of instruction
• Supervision of all visitors, administration of first aid
• Performing routine facility maintenance, and other related duties as required

Qualifications

The successful candidate must possess the following current and valid certificates:

• National Lifeguard Pool Option Certificate
• LSS - Swim Instructor Certificate 
• CPR - “C” Certificate 
• Standard First Aid or equivalent (as deemed by the City of Vancouver)

***Certification as a BCRPA Fitness Registered Instructor (Aquafit Module) and Lifesaving Instructor certifications are especially valuable. The City of Vancouver offers Aquafit and lifesaving programs to all members and guests.

A Police Record Check is a requirement of the position. A Clearance requires the absence of any criminal charges or convictions related to this position.

Candidates must have the ability to meet varied shift requirements, which may include, weekends statutory holidays, as well as early mornings and late evening shifts. 

A Police Record Check is a requirement of this position.  A clearance requires the absence of any criminal charges or convictions related to this position.

The City’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances change and the City deem it necessary to re-introduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.

Business Unit/Department: Board of Parks & Recreation (1400) 

Affiliation: CUPE 15 Parks 

Employment Type: Auxiliary/Casual 

Salary Information: Pay Grade GR-013a: $27.39 to $32.20 per hour

Application Close: Open until filled

Main Purpose and Function

As a member of the Vancouver Park Board’s communications team, the Communications Coordinator II – Parks & Recreation works on a variety of strategic communications projects and campaigns on behalf of both the Parks and Recreation divisions at the City of Vancouver.

The position has a strong focus on media and issues, social media storytelling and public campaigns  focused primarily on park operation initiatives, urban wildlife, nature in the city and major planning initiatives.

In addition, the position is responsible for creating and/or supervising the creation of various communications tools to inform the public about key initiatives, their expected impacts and the opportunities for public involvement; liaising with the media on issues and questions related to the key initiatives, and arranging interviews with staff or elected leaders as appropriate; developing, or supervising the development of a wide range of written materials, including social media and advertising campaigns, news releases, backgrounders, presentations, social media campaigns and advertisements.

Specific Duties/Responsibilities

• Coordinates various highly sensitive communications projects of longer duration involving contentious issues and complex strategies.
• Provides communications advice to client areas in parks and recreation divisions.
• Develops, coordinates, and, implements communications plans
• Monitors and evaluates the effectiveness of communication and social marketing campaigns and activities in terms of meeting departmental and/or program objectives.
• Oversees the work of consultants involved with a variety of programs and projects.
• Researches, writes, produces and executes a wide variety of communications tactics for web, social media, advertising, video and print.
• Writes project specific content and oversees production of communication materials
• Assists in arranging news conferences and other special events.
• Prepares reports, presentations, correspondence and other materials related to the work.
• Monitor communication project budgets
• Establishes and maintains liaison with the media, government agencies and stakeholders
• Other duties/responsibilities as assigned

Minimum Qualification Requirements

Education and Experience:

University graduation with a degree in journalism, communications or related discipline, plus considerable related experience on public-facing campaigns focused on behavior change and experience working with and communicating to diverse community groups, or an equivalent combination of training and experience.

Knowledge, Skills and Abilities:

• Considerable knowledge of the news and advertising media.
• Thorough knowledge of the principles, practices and techniques relating to professional communications
• Good working knowledge of local government and how it operates.
• Considerable knowledge in writing and editing for web, print, social media, video and advertising.
• Considerable knowledge using web content management systems to deliver on communication goals.
• Considerable knowledge in developing key messaging and media relations strategies.
• Considerable knowledge in developing and implementing concepts and themes and to research, write, produce and disseminate a variety of communications materials.
• Superior level of English language communication skills, both written and oral.
• Ability to establish and maintain effective liaison and working relationships with a variety of internal and external contacts.
• Ability to identify risk to the organization in potentially contentious issues and escalate them to a superior.
• Ability to prepare and maintain reports, presentations, correspondence and other related materials.
• Ability to oversee the work of staff (graphic designer, videographer) and consultants engaged in communication work.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Board of Parks & Recreation (1400) 

Affiliation: CUPE 15 Parks 

Employment Type: Regular Full Time 

Position Start Date: May, 2024  

Salary Information: Pay Grade GR-027: $47.62 to $56.27 per hour

Application Close: March 29, 2024

Main Purpose & Function 
This is skilled shop and fieldwork at the Journeyperson level, performing variety of welding, brazing, burning, drilling and tapping tasks relative to the Fabricating Trade and specialized related tasks involving maintenance, repair and alterations at major recreational facilities, buildings, structures and marinas, etc. This position must be able to effectively direct subordinates and work with minimal supervision on a variety of tasks including, but not limited to fabricating tasks both in the shop and at all parks facilities, fabricating and welding in the construction of backstops, fences, gates and alterations, repair and maintenance of buildings, rinks, pools, marinas and park structures.

Specific Duties & Responsibilities 
The Journeyperson Metal Fabrication performs duties using innovative techniques, best practices and materials to improve quality, reduce costs, and improve productivity. Must have ability to read and work from blueprints and sketches. Provides estimates of work and performs related work, as required.

Qualifications 
Education and Experience:

• Completion of grade 10 supplemented by technical courses related to the work with considerable Journeyperson experience.
• Trades Qualifications recognized in British Columbia with an Interprovincial Seal in the Metal Fabricating Trade.
• Recognized ITA Welding Ticket required

 Knowledge, Skills and Abilities:

• Thorough knowledge of the standard practices, methods, tools, materials and equipment used in the metal fabricator trade.
• Thorough knowledge of the use and care of tools and equipment in forging, finishing and fitting a variety of metal parts and objects in the maintenance, overhaul and repair of construction and maintenance equipment.
• Considerable knowledge of the hazards and proper safety precautions of the trade.
• Ability to weld cast iron.
• Ability to work from sketches, blueprints and oral and written instructions.
• Ability to lay-out and make patterns.
• Ability to effectively supervise one or more subordinates engaged in less complex metal fabricating work.
• Ability to fit and repair body panels.
• Advanced skill in the use and care of the tools, materials and equipment used in forging, welding, cutting, hardening, tempering, shaping, bending and otherwise working metals.
• Ability to operate vehicles and heavy duty equipment.
• Ability to perform heavy manual labour.

Drivers License and Record Checks

A current and valid Class 5 BC Driver’s License or higher and a Satisfactory National Safety Code driving record required

• 5 years accumulation of no more than 9 points, not in excess of 3 points per single year
• 3 years accumulation of no more than 1 preventable work related driving or equipment operating accident in any single year
• Employees who do not demonstrate a satisfactory driving record will have their application reviewed in more detail

Candidates must attach the following records and satisfy the City’s driving requirements to be considered for this role:

• Copy of your three-year ICBC Commercial Driver’s Abstract (N Print) directly from ICBC dated within 30 days of this posting
• Copy of your three-year ICBC Driver’s Claims History directly from ICBC within 30 days of this posting
• If you have less than three years driving experience in BC, a request must be made for out of province/country abstract and claims history

Business Unit/Department: Board of Parks & Recreation (1400) 

Affiliation: CUPE 1004 Parks 

Employment Type: Temporary Full Time 

Position Start Date: April, 2024 

Position End Date: September, 2024 

Salary Information: Pay Grade GR-375: $41.95 per hour

Application Close: March 29, 2024

Main Purpose and Function

The Senior Drinking Water Engineer is responsible for managing programs that support the renewal and replacement of aging water infrastructure. The position provides design, project management and contract management during the design and construction of infrastructure projects; establishes water system requirements for development proposals; supports water system maintenance and operations; and provides long range asset planning in branch, departmental and city-wide planning initiatives. 

Key Contacts and Reporting Relationships

The position reports to the Assistant Branch Manager and manages a team comprised of Civil Engineers, Engineering Assistants and Survey Assistants, responsible for project scoping, design drawings, budget estimating and inspection during construction The position works closely with Water Operations, Engineering Strategy and Standards, Engineering Project Delivery, and various branches across Engineering and the other departments. Also liaises with external organizations such as Metro Vancouver and BC Hydro.

Specific Duties/Responsibilities

Leadership and Resource Planning

• Manages of a team of Engineers, Engineering Assistants, and Surveyors responsible for capital project design submissions and project management documents
• Recruits, selects, coaches and mentors team staff
• Assigns responsibilities/tasks and completes performance plans/reviews and training plans
   

Planning, Design & Construction

• Manages and oversees the quality control of water and multi-disciplinary (i.e., water, sewer, streets) capital projects, in accordance with the City’s Project Management Framework
• Responsible, as the Engineer of Record, for all capital design submissions generated by the team, including Direct Supervision requirements of subordinates
• Ensure all team members and design submissions adhere to the Quality Management System (QMS) and Professional Governance Act (PGA) requirements
• Oversees constructability planning during design submissions for cost effective construction implementation
• Coordinates and liaises with Waterworks Asset Management, Planning, and Development groups during capital project planning and detailed design
• Liaises with other City departments to coordinate the design, planning, and construction of Waterworks projects
• Develops and maintains construction schedule and budget; oversees progression and budgetary expenditures of capital projects.
• Completes post construction evaluation of project closing tasks
• Oversees the scoping, procurement and management of professional design service contracts, as required, for the replacement or rehabilitation of linear Waterworks assets
• Oversees progression and budgetary expenditures of capital projects
• Prepares technical reports, presentations, letters and memos
• Communicates with the public, consultants, and staff across the city departments
   

Standards and Reviews

• Advances the design and construction standards for Waterworks, as part of overall City of Vancouver Engineering Design Standards
• Leads the review of externally designed Waterworks projects.
• Other duties/responsibilities as assigned

Qualifications

Education and Experience:

• Bachelor’s degree in Civil Engineering with a Professional Engineer designation and minimum of eight years related experience in the design and construction of water infrastructure, or an equivalent combination of education, training and experience
• Experience in developing and managing budgets for infrastructure capital works
• Registration or eligibility for registration as a Professional Engineer in British Columbia
   

Knowledge, Skills and Abilities:

• Knowledge of civil engineering practices and underground infrastructure design and construction practices particularly related to water main design
• Knowledge of engineering practices related to hydraulics, hydrology and rainwater management
• Working knowledge of Quality Management System (QMS) and Professional Governance Act (PGA) processes and frameworks 
• Knowledge of Project Management methodologies, processes, standards and policies
• Excellent knowledge of management principles, policies and practices including recruitment and selection, leadership, performance and attendance management
• Excellent written and verbal communication skills with a variety of stakeholders, with experience writing technical reports
• Strong project management skills with demonstrated ability to prepare and manage project and program budgets
• Excellent leadership skills with the ability to motivate and engage staff
• Excellent communication (oral and written), interpersonal and presentation skills
• Exceptional time management and organizational skills with the ability to effectively and efficiently prioritize actions in response to numerous and diverse demands
• Strong conflict resolution, mediation and negotiation skills
• Ability to develop and maintain positive, productive relationships at all levels in the organization and external stakeholders
• Ability to meet transportation requirements to travel between work sites for operational purposes

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Engineering Services (1300) 

Affiliation: Exempt 

Employment Type: Regular Full Time 

Position Start Date: May 2024 

Salary Information: Pay Grade RNG-091: $111,139 to $138,924 per annum

Application Close: April 3, 2024

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package