Overview

Overview

Canadian Tire Real Estate Limited (CTREL) is a division of Canadian Tire that has responsibility for the end-to-end real estate lifecycle of over 1,800 of the Corporation’s retail and corporate locations across Canada, including the Canadian Tire Retail Stores, PartSource, Canadian Tire Petroleum Gar Bar, Party City, Mark’s Work Warehouse, Sport Chek, and Atmosphere banners. Within CTREL, the Occupancy Cost Administration team provides oversight, analysis and reporting of occupancy costs and revenues for CTREL’s large and diverse portfolio of leased and owned properties.  Reporting to the National Portfolio Manager, Occupancy Cost Administration, the Occupancy Cost Manager will minimize occupancy costs by supporting, overseeing and approving the Occupancy Administrators’ audits of landlord reconciliations and reviews of landlord rental notices.

• Oversee assigned portfolio with the objective of minimizing occupancy costs and maximizing tenant revenue and opportunities.

• In conjunction with the Occupancy Administrators, audit year end invoices, rent notices and other statements submitted by landlords to identify savings from items charged in contravention of the lease.

• Monitor the status of and prioritize the processing of outstanding reconciliations and RANs

• Review monthly rent roll and explain any large variances and identify any corrections needed

• Where applicable, perform the same tasks above for Income tenant billings in order to maximize tenant revenue.

• Develop strong landlord / tenant relationships through appropriate communications and by acting as the key point of contact and liaison between CTREL and the landlord or other third parties on occupancy cost issues.

• Oversee and approve day to day work and priorities of the Occupancy Administrators ensuring that work is complete, accurate and done in a timely manner, and provide support and mentorship to them.

• Validate all requests for changes to landlord names or banking information

• Leverage data and reporting capabilities of the Lucernex system to monitor and identify cost saving opportunities in the portfolio

• Lead Special Projects as assigned from time to time

What you bring

• 5+ years of experience in Lease/Occupancy Cost Administration, at least part of which was with a Retail tenant organization

• Post-secondary education with a real estate / facilities, business, or finance and accounting focus.

• Holds or working towards an accredited Commercial Real Estate designation such as

• an RPA, CPM or FMA,  or has equivalent experience.

• $250,000+ career achievement of occupancy cost savings through a proven ability to be detail oriented, interpret leases and audit / analyze landlord billings

• Strong interpersonal, negotiating and communication skills (both written and verbal) are required.

• Bilingual in French is preferred but not required

• Proven track recgord of building and fostering professional relationships with internal and external parties

• Comfortable using MS Office products, lease administration systems, and financial systems.  Experience using Lucernex Contracts module and Peoplesoft financials an asset.

• Ability to work remotely

• Demonstrated ability to problem solve.

• Strong organizational and planning skills with the ability to multi task and deal with shifting priorities.

• Proven ability to take initiative, exercise sound judgement, to be resourceful and creative, and anticipate the needs and requirements of the department.

• Ability to work with discretion and maintain confidentiality of information.

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

#LI-NV1

• Number of Positions Open: 4
• Posting Period: 09-Oct-2024 to 24-Oct-2024
• Location and Shift Information: 
  • Bendale Acres, 2920 Lawrence Ave E, Toronto, M1P 2T8, (Evenings, Nights, and Weekend)
  • Kipling Acres & Child Care Centre, 2233 Kipling Ave, Toronto, M9W 4L3, (Evenings, Nights and Weekend)

The City’s Seniors Services and Long-Term Care Division supports residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services, enabling people to live with support and age with dignity. The Division believes in the values of Compassion, Accountability, Respect, and Excellence. CareTO is our brand for the culture change we are investing in for the City’s directly operated long-term care homes (https://www.toronto.ca/community-people/housing-shelter/rental-housing-tenant-information/finding-housing/long-term-care-homes/careto/). Based on evidence-informed research, our goal is to improve the experiences of all those who live, work, volunteer, and visit.

Major Responsibilities:

• Provides nursing care through comprehensive assessments, planning, implementation, and evaluation of care plans for residents/clients. Contributes to the development of the person-centred philosophy of care
• Observes, monitors and evaluates condition of residents. Reports vital signs, injuries, and general physical and emotional condition. Attends to critical incidents involving clients
• Measures and records blood pressure, temperature, respirations, pulse, and weight using equipment, such as blood pressure cuff
• Prepares and administers prescribed medications and treatments, i.e. eye drops and application of ointments & creams. Administers insulin injections. Records quantities administered
• Informs residents about medications and side effects
• Ensures that medication supplies meet designated inventories. Orders medication and medical/nursing supplies. Checks orders. Packages labels, and stores medication and medical supplies
• Prepares and applies clean dressings and bandages. Cleans wounds and lesions and replaces bandages. Removes stitches and clips
• Documents resident conditions and care provisions in the resident/client health care record.
• Administers first aid including C.P.R
• Orients new residents/clients and staff and familiarizes them with surroundings. Notifies divisions and individuals of admittance. Records and secures personal valuables
• Prepares resident for transfer or departure, including organization of personal belongings, contacting of appropriate organization (hospital, coroner's office, etc.), and completion of required documentation
• Schedules appointments with hospitals, clinics, diagnostic services, and health specialists by telephone, arranging for transportation and/or escort. Ensures results/hospital records are available to client
• Feeds residents or assists with adaptive eating devices.
• Provides personal care for residents/clients, i.e., hygiene, bathing, dressing and undressing, toileting, ambulation, and transferring using applicable electric/hydraulic/manual equipment and lifting devices
• Assists residents with proper exercise and ambulation techniques to support rehabilitative and activation programs
• Prepares and maintains documentation i.e., charts, records, and incident reports
• Accompanies physician on rounds, providing information on resident general condition and progress, and assisting in examinations, e.g., positioning, dressing and undressing residents
• Instructs resident/and family in planning care; offers emotional support; answers questions from resident/and family. Maintains personal care records
• Changes linens, makes beds and sorts and bags soiled linen as necessary
• Accompanies driver to drop-off or pick-up /residents in the community. Escort's residents/on outings
• Orders office supplies, checks orders and stocks shelves
• Assists in the operation of clinics, including booking of appointments and organizing resident files
• Obtains admission history with clients regarding medical history, immunizations, etc.
• Educates clients and emphasizes important health and medical information
• Refers and advocates with community agencies regarding health and social services
• Administers TB medication and monitors for side effects
• Arranges referrals, collects clinical specimens and accompanies clients to medical appointments.
• Trains students
• Promotes the residents’ integration to their environment
• Provides information to identify caregiver strategies that are resident-centred, age appropriate, maintain the resident’s dignity when responding to the behaviours and managing the associated risks
• Documents observational behaviours, recognize that they have meaning, assess and account for how the behaviours impact the care delivery process.
• Collaborates with the BSO Team in the development of behaviour management strategies
• Provides work direction, coaching and mentorship to BSU staff
• Collaborates with the Psychogeriatric Outreach Program (POP) Team, Psychogeriatric Resource Consultant (PRC), Ontario Health at Home, Acute Care, Tertiary Care, other LTC homes, families, and circle of care
• Maintains current knowledge of dementias, responsive behaviours, mental health, and relevant diagnoses
• Contributes to the BSO community of practice
• Assumes responsibility for personal development through participation in ongoing training to enhance skills
• Leads and participates in Behavioural Management rounds and care conferences as required
• Collaborates effectively when interacting with residents, family, team members and inter- professional care teams

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Registered Practical Nurse (RPN) in good standing with the College of Nurses of Ontario (CNO).
2. Experience working in a long-term care environment, mental health, or geriatric populations.
3. Experience working in a specialized behavioural program, or populations with responsive behaviours, or completion of behavioural management training.

You must also have:

• Excellent communication, comprehension, interpersonal and time management skills.
• Ability to coach, engage, and support staff in dealing with responsive behaviours.
• Knowledge in dementia care, delirium, mental health, or neurological conditions.
• Creative problem-solving, critical thinking and decision-making skills.
• Excellent care planning skills to ensure client’s physical, emotional, and cognitive needs are addressed.
• Ability to effectively lead an interprofessional care team.
• Ability to exercise sound judgment, take initiative, multitask effectively, and manage competing priorities in a fast-paced environment.
• Ability to work independently with strong self-direction, while excelling in a collaborative environment.
• Ability to use electronic documentation and computer applications such as PointClickCare and Microsoft Office (Word, Excel, PowerPoint, etc.).
• Ability to maintain current Basic Cardiac Life Support (BCLS) certification.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Certification in GPA (Gentle Persuasive Approach), PIECES (Physical, Intellectual, Emotional, Capabilities, Environment and Social), DementAbility, U-First (Understand, Flag, Interact, Reflect and Support), Montessori Methods is an asset.

• Work Location: Bendale Acres, 2920 Lawrence Ave E, Toronto, M1P 2T8 & Kipling Acres & Child Care Centre, 2233 Kipling Ave, Toronto, M9W 4L3

Please Note:

As a condition of employment with the Seniors Services & Long-Term Care Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Fixing Long-Term Care Act, 2021 (O.Reg.246/22).

As the Administrative Assistant to the Director, Finance and Administration in Toronto Public Health, you will use your administrative skills to deliver top-quality services supporting the Finance and Administration portfolio. You will contribute to a positive team environment by upholding all TPH values including equity and inclusion. You will perform a variety of administrative functions and actively contribute to achieving the F&A goals and objectives. 

Major Responsibilities:

Reporting to a Public Health Director your primary responsibilities as Administrative Assistant 2 will be varied, but will include:

Office Administration

• Monitors and controls the workflow of the Directorate, ensuring adherence to relevant policies.
• Handles scheduling of appointments and ensures that the appropriate information is provided.
• Conducts background research and investigations, and retrieves information on various issues.
• Coordinates meetings, events and schedules.
• Takes/transcribes minutes at meetings, events, etc., as required.
• Maintains continuous awareness of municipal matters, departmental administrative systems and procedures, organization structures in the Division, and major activities in order to provide effective administrative assistance.
• Operates a variety of office equipment and computers, utilizing a variety of desktop applications and corporate systems.
• Checks work for accuracy and conformity with regulations, policies and procedures, and corrects/resolves outstanding/incorrect items prior to signature.
• Prepares and processes various documents/statistical summaries/reports requiring the assessment and analysis of data.
• May provide work direction and training to assigned staff.

Communications and Issues Management

• Screens, reviews and prioritizes incoming mail, processes correspondence, and initiates response.
• Liaises and exchanges information with all levels of staff, elected officials and the public.
• Ensures that the tracking and following up of requests are maintained and deadlines are met.
• Responds to enquiries and complaints from senior staff, the public, agencies, and other levels of government, utilizing in-depth knowledge of procedures, regulations, criteria, etc., and records detailed messages.
• Drafts correspondence, composes and types letters and memoranda, and routes or answers correspondence.
• Prepares presentation material utilizing appropriate layout and formatting.

Human Resources and Financial Management

• Exercises caution and discretion with confidential information (e.g labour relations)
• Prepares correspondence, including that of a confidential nature.
• Assists with budget administration for the Unit.

Reporting and Record Keeping

• Coordinates and maintains a complex record/retrieval system.
• Manages the procurement of supplies and maintains inventories.

Council and Committee Agenda Management

• Prepares and organizes Council materials (including confidential and employment/labour relations matters), background, and briefing notes.
• Formats Committee reports.

Key Qualifications:

Your application for the role of Administrative Assistant must describe your qualifications as they relate to:

1. Considerable experience providing administrative support to senior leaders, handling a broad range of administrative matters, standard office practices and procedures.
2. Considerable experience organizing and scheduling meetings, conferences and special events.
3. Considerable experience in the preparation, drafting and editing of correspondence and reports, charts, tables and statements.
4. Considerable experience utilizing a variety of software packages (e.g. Microsoft Word, Excel, PowerPoint, Outlook, etc.).
5. Experience supporting administration in a Finance or Corporate Services function.
6. Ability to work independently and in a team, in a politically sensitive environment, using sound judgement.
7. Ability to prioritize multiple tasks and manage interruptions, assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.
8. Ability to deliver excellent customer service at all levels, including internal and external partners and stakeholders.
9. Ability to research and prepare information in a timely manner.
10. Strong analytical and problem-solving skills.
11. Excellent organizational and time management skills, including attention to detail, and ability to set priorities, meet deadlines, deal with conflicting priorities and work effectively with minimal supervision.
12. Excellent communication skills, both orally and in writing, including a strong command of grammar and writing skills for the purpose of proofreading and editing.

The City of Toronto is looking for a strong and dynamic leader to provide direction to the Fleet Maintenance Unit with our Fleet Services Division. The Director, Fleet Maintenance oversees the maintenance and repair of a diverse fleet of 5,200 vehicles and specialized equipment, as well as the City's consolidated green fleet program, supporting 44 Operating Divisions and collaborating with all City Agencies and Corporations. You will also be responsible for providing strategic advice, setting objectives, and ensuring efficient, effective, and economical fleet management services.
 

Your responsibilities will include, but are not limited to:
 

Strategic Leadership & Vision:
 

• • Develop and implement functional policies and programs that significantly enhance business performance based on long-term needs.
  • Provide strong leadership to enhance and promote Fleet Services’ vision, setting strategic directions, goals, and priorities, and taking a proactive approach to problem-solving.
  • Set the overall program direction for the Fleet Maintenance unit by establishing goals, objectives, and priorities that align with divisional goals, strategic directions, and Council priorities.

Operational & Fleet Maintenance Management:
 

• • Direct all activities of the Fleet Maintenance Unit through subordinate management staff, ensuring effective delegation and oversight.
  • Develops and applies continuous improvement practices to drive best value, lowest total cost of ownership, and remain competitive with the private sector.
  • Leverage analytics and industry-informed best practices to improve asset reliability and manage fleet operational costs.
  • Responsible for the development and maintenance of a systematic asset management approach including condition and needs assessments, decision impact analysis, monitoring, lifecycle analysis, best practices, benchmarking, and emerging and new technologies.
  • Actively manage relationships with external vendors and service providers, ensuring service levels are met.

Team Leadership & Development:
 

• • Lead and motivate a diverse workforce, ensuring effective teamwork, resolving labour relations issues, maintaining high standards of work quality and organizational performance, and fostering a culture of continuous learning and innovation.
  • Leads Maintenance Unit management staff through planning and developing long-range objectives and leading by example, providing broad leadership to management staff who are accountable for implementing the plans.
  • Develop fleet strategies to transition operations and workforce skills to support increased electric vehicle and future alternative fuel vehicles (i.e. hydrogen).

Client Service Orientation:
 

• • Build strong partnerships with Fleet customers, ensuring that services, vehicles, and equipment provided meet the transportation and equipment needs of users.
  • Ensure the reduction of the corporate cost of fleet through harmonized practices and standards, streamlined processes, implementation of data-centric methodologies and information systems, inventory controls, rationalized facilities and operations, and productivity measures.

Sustainability & Asset Management:
 

• • Steward the long-term sustainability of fleet assets through strategic planning and policy development, focusing on improving asset management practices, reducing emissions, and implementing innovative maintenance programs.
  • Responsible for the stewardship of the long-range sustainability of fleet assets through strategic, high-level planning and policy development, and recommends priority needs for short and long-term improvements in support of the City's strategic goals.

Qualifications:
 

1. Extensive experience in a leadership role within a large, complex fleet maintenance and management function
2. Post-secondary education in a job-related professional discipline or an equivilant combination of education and experience.
3. Considerable experience in a fleet maintenance environment
4. Extensive experience in budget management, strategic planning, and policy development.
5. Extensive experience in building and maintaining relationships with key partners, resolving conflicts, and facilitating effective communication across various levels.
6. Strong client service orientation, with a demonstrated ability to build and maintain partnerships with key stakeholders.
7. Excellent communication, problem-solving, and decision-making skills.
8. Exceptional ability to lead and motivate teams, with a focus on continuous improvement and innovation.
9. Strong political acuity and the ability to influence at different levels of the organization.

As a member of the BGIS SCS Support Team, you will demonstrate a superior commitment to meeting customer needs by providing prompt and accurate responses to client requests to ensure all aspects of the contract are being fulfilled, with an emphasis on quality control & striving to exceed client expectations. 

KEY DUTIES & RESPONSIBILITIES

Functioning as a core member of the Support team and reporting to the Customer Service Coordinator the Customer Service Representative will:

• Be the first line of communication for our customers, as such a positive attitude and “can do” attitude are paramount
• Greet customers warmly and make every customer feel like they are our number one client
• Ensure client's expectations are met, resolving issues quickly, and being proactive with client needs and requirements
• Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; explaining and deploying the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution
• Place, follow up and close work/supply orders according to established procedures
• Keep accurate records of discussions or correspondence with customers
• Prepare service reports by collecting and analyzing customer information
• Build and maintain relationships with new and existing accounts
• Identify trends and patterns of client issues or work systems, initiate improvement or escalate to appropriate person
• Provide general administrative and reception backup support
• Work as a team player with fellow staff members to optimize productivity
• Represent the company and what we stand for
• Other duties as assigned

KNOWLEDGE & SKILLS

• Demonstrated customer service skills
• Bilingual - English and French a must
• Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels
• Professional, courteous, approachable manner with a "can-do" attitude
• Good computer/data entry skills and knowledge of Microsoft Office Software 
• Ability to work in a fast paced environment to accomplish multiple goals
• Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
• Self-disciplined and accountable with strong interpersonal skills
• Ability to work independently and as a team
• Ability to multi-task, prioritize work effectively and meet multiple deadlines
• Effective attention to detail and a high degree of accuracy
• Demonstrated ability to deal with change, make decisions and implement creative solutions
• Post-secondary education in a related field or commensurate work experience 
• Past customer service and/or sales experience is preferred

Overview