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We are seeking a Human Resource professional who is committed to continuous improvement to join our People Experience team! Working with our team in Horseshoe Bay, you have excellent interpersonal and communications skills, are results driven, customer service oriented and a strong team player.

The role

Reporting to the Manager, People Experience this position is responsible for the following:

• Attendance Management
• Providing mentoring and support to People Experience Coordinators
• Welcoming employees into the organization through New Hire Orientation
• Contract interpretation
• Liase with Union Stewards regarding initial grievance matters
• Conducting supervisory level Bargaining Unit suitability interviews
• Guiding employees through the wellness support programs
• Investigating performance and attendance related concerns
• Participating in the Site Safety Committee
• Conducting entry-level fact-finding investigations and meetings
• Providing coaching and advice to operational leadership
• Conduct training on various People Experience Initiatives and policies
• Awarding posted job vacancies per the Collective Agreement

What you bring to the team

You have a post-secondary diploma or degree in Human Resources or a related field along with at least 3 years’ experience as a Human Resource Generalist. In addition, you are proficient in the use of Microsoft Office programs and have experience with Human Resource Information Systems.

Experience working in a unionized environment and with labour relations matters is considered an asset.

Join us!

If this sounds like your next great career move, please submit your cover letter and resume by February 26, 2026.

Additional information

The target salary range: $83,500-$104,300 per annum.  The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity. Starting salary may exceed the target range on exceptional basis.

We are currently seeking applications from individuals interested in being considered for the Shipboard Management position of Master in Horseshoe Bay.

As Master, you lead the shipboard management team and are responsible for safety; departmental leadership; crew supervision and a strong customer service focus. The Master ensures efficient vessel operations, including navigation, route and ship management, regulatory compliance, maintaining operational records and logs, and supporting the business performance of the vessel. The Master oversees crew training in fire, safety and boat drills, ensure that safety equipment is operational and provide leadership in emergency situations.

The Role 

Reporting to Senior Master, you add value and are energized by key areas of oversight such as:

A) Serves as Master of the Vessel by:

• Overseeing the navigation of the vessel between ports safely and efficiently, ensuring that it is berthed and unberthed in a safe, efficient manner
• Making operational judgements based on weather, vessel traffic, and the condition of the ship
• Overseeing a comprehensive vessel maintenance program, including cleaning, monitoring, and replacement of safety and fire equipment, bridge equipment, stores, publications, and certificates
• Ensuring a high standard of customer service, resolving and providing guidance on the resolution of customer and employee problems, complaints, and grievances; and
• Ensuring that all written policies and procedures are kept current and that route performance records for the vessel's operation are in accordance with regulatory, certification, and audit requirements 

B) Serves as Company’s Management Representative Establishing and Maintaining a Safe, Secure and Professional Work Environment by:

• Directing the Shipboard Management Team in the implementation of performance and operational improvements
• Ensuring safe practices in vessel operation in accordance with the Company Safety Management System and that employee work practices meet WorkSafeBC standards; regularly conducts emergency drills in passenger safety and control
• Working towards the Company goal of improving safety in all aspects of operations and taking proactive steps to reduce worksite accidents, injuries, and time lost from work
• Providing overall direction and guidance to the Vessel Security Officer
• Ensuring employee training programs in all phases of vessel operation and that crew members are familiar with policies and procedures
• Monitoring and ensuring compliance with internal and external regulations, legislation, company dress, and appearance standards
• Participating in investigations of incidents and internal inquires
• Taking corrective action and reporting equipment failures, damage, service interruption, and incidents; and
• Ensuring timely and effective communication amongst all watches and departments and with shore based
• Ensuring procedures are always followed that safeguard against environmental pollution
• Attending grievance meetings with the Union as the management representative, with authority to resolve individual grievances in consultation with Employee Relations

C) Serves as Crew Manager by:

• Attending job interviews of the Deck department and participating in hiring and promotion decisions of deck employees
• Ensuring correct procedures are in place for orientating and familiarizing deck department employees
• Overseeing and conducting performance appraisals for deck department employees
• Monitoring, guiding, coaching and addressing issues related to performance, conduct, and attendance
• Assisting in the development and progression of deck employees
• Implementing disciplinary and corrective action for deck employees, up to and including termination

D) Manages the fiscal activity of the vessel by :

• Assisting in the preparation of the deck budget
• Ensuring effective vessel financial administration
• Monitoring the watch budget, controlling labour and non-labour expenditures, and explaining costs variances
• Overseeing the accurate completion of employee staff time sheets
• Taking timely preventative and corrective measures to ensure sound overall fiscal management of the vessel

What you bring to the team

• Master, Near Coastal Certificate of Competency
• Proficient in Microsoft suite of computer programs
• Training in business and leadership would be an asset

Join us!

If this sounds like your next great career move, please submit your cover letter and resume by February 26, 2026.

Additional information

The target salary range: $135,600 - $150,700 per annum.  The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity. Starting salary may exceed the target range on exceptional basis.

We are currently seeking applications from individuals interested in being considered for the Shipboard Management position of Master in Horseshoe Bay.

As Master, you lead the shipboard management team and are responsible for safety; departmental leadership; crew supervision and a strong customer service focus. The Master ensures efficient vessel operations, including navigation, route and ship management, regulatory compliance, maintaining operational records and logs, and supporting the business performance of the vessel. The Master oversees crew training in fire, safety and boat drills, ensure that safety equipment is operational and provide leadership in emergency situations.

The Role 

Reporting to Senior Master, you add value and are energized by key areas of oversight such as:

A) Serves as Master of the Vessel by:

• Overseeing the navigation of the vessel between ports safely and efficiently, ensuring that it is berthed and unberthed in a safe, efficient manner
• Making operational judgements based on weather, vessel traffic, and the condition of the ship
• Overseeing a comprehensive vessel maintenance program, including cleaning, monitoring, and replacement of safety and fire equipment, bridge equipment, stores, publications, and certificates
• Ensuring a high standard of customer service, resolving and providing guidance on the resolution of customer and employee problems, complaints, and grievances; and
• Ensuring that all written policies and procedures are kept current and that route performance records for the vessel's operation are in accordance with regulatory, certification, and audit requirements 

B) Serves as Company’s Management Representative Establishing and Maintaining a Safe, Secure and Professional Work Environment by:

• Directing the Shipboard Management Team in the implementation of performance and operational improvements
• Ensuring safe practices in vessel operation in accordance with the Company Safety Management System and that employee work practices meet WorkSafeBC standards; regularly conducts emergency drills in passenger safety and control
• Working towards the Company goal of improving safety in all aspects of operations and taking proactive steps to reduce worksite accidents, injuries, and time lost from work
• Providing overall direction and guidance to the Vessel Security Officer
• Ensuring employee training programs in all phases of vessel operation and that crew members are familiar with policies and procedures
• Monitoring and ensuring compliance with internal and external regulations, legislation, company dress, and appearance standards
• Participating in investigations of incidents and internal inquires
• Taking corrective action and reporting equipment failures, damage, service interruption, and incidents; and
• Ensuring timely and effective communication amongst all watches and departments and with shore based
• Ensuring procedures are always followed that safeguard against environmental pollution
• Attending grievance meetings with the Union as the management representative, with authority to resolve individual grievances in consultation with Employee Relations

C) Serves as Crew Manager by:

• Attending job interviews of the Deck department and participating in hiring and promotion decisions of deck employees
• Ensuring correct procedures are in place for orientating and familiarizing deck department employees
• Overseeing and conducting performance appraisals for deck department employees
• Monitoring, guiding, coaching and addressing issues related to performance, conduct, and attendance
• Assisting in the development and progression of deck employees
• Implementing disciplinary and corrective action for deck employees, up to and including termination

D) Manages the fiscal activity of the vessel by :

• Assisting in the preparation of the deck budget
• Ensuring effective vessel financial administration
• Monitoring the watch budget, controlling labour and non-labour expenditures, and explaining costs variances
• Overseeing the accurate completion of employee staff time sheets
• Taking timely preventative and corrective measures to ensure sound overall fiscal management of the vessel

What you bring to the team

• Master, Near Coastal Certificate of Competency
• Proficient in Microsoft suite of computer programs
• Training in business and leadership would be an asset

Join us!

If this sounds like your next great career move, please submit your cover letter and resume by February 26, 2026.

Additional information

The target salary range: $135,600 - $150,700 per annum.  The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity. Starting salary may exceed the target range on exceptional basis.

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.   

Reporting to the Terminal Manager, Terminal Attendants are responsible for:   

• Directing traffic during loading/unloading procedures, pre-inspecting vehicles to ensure they comply with size restrictions and dangerous cargo regulations; redirecting vehicles to the correct holding lane; and identifying vehicles that may represent a safety hazard on the vessel. 

• Communicating in person, by phone and by handheld radio with the Tower, Ships Officer, and Terminal Supervisor to ensure the safe and efficient loading and discharge of vessel traffic. 

• Maintaining the Terminal buildings and the Terminal grounds including emptying trash containers, sweeping the compound; washing down building exteriors and interior and exterior windows; cleaning the washrooms; and dusting and vacuuming building interiors. 

• Responding to passenger queries; providing route and schedule information; and assisting passengers with problems. 

• Working on ramps and docks; assisting with vessel docking, handling moo 

• .ring lines; giving the all clear for vessel departure as required; assisting the vessel in ship-to-shore power hook up; checking for and advising the vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles, and weight restrictions; and working with the loading officer and vessel crew for the safe transit of vehicles between shore to vessel. Additionally, operating a variety of company vehicles, including large trucks, in restricted spaces. 

• Performing additional duties including stocking the Coffee Shop and general Terminal stores; handling baggage and lost and found items; conducting security rounds; driving the forklift; participating in fire drills and responding to emergency situations; moving furniture; shoveling and salting snow and ice; handling ships lines; and operating rescue boats, garbage compactors, and terminal vehicles.  

What you bring to the team 

You are enthusiastic, reliable, and service orientated individual who excels working in a fast passed customer focused environment. You are an excellent communicator and work well in a team environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions. Please note that terminal operations run 24 hours a day, and applicants will be required to work graveyard shifts as operationally required. 

You have one (1) year of customer service experience and possess a Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report.  

Preference may be shown to applicants who hold an Occupational First Aid Level 3.

We are seeking applicants who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.   

Reporting to the Terminal Manager, Foot Passenger Ticket Agents are responsible for:   

Foot Passenger Ticket Agent duties:  

• Calculating and collecting passenger fares; receiving cash or corporate media; and processing employee passes. 

• Responding to passenger inquiries; providing route and schedule information; directing passengers to appropriate berths and Terminal facilities; and arranging assistance for elderly or disabled travellers. 

• Carrying out revenue procedures, preparing the float, cashing up, filling out the bank deposit, and inputting daily sales totals into the computer and filing copies. 

• Ensuring that the ticket booths are stocked with boarding passes, charge card forms, and other revenue documents. 

Vehicle Ticket Agent duties: 

• Acquiring a float and ensuring that there is an adequate stock of schedules and media items in the booth. 

• Operating a cash register; determining and calculating appropriate fares; accepting cash, credit cards, or corporate media payments; directing passengers to correct lanes for their destinations; ensuring that traffic line-ups at the ticket booth are progressing in a timely fashion. 

• Dispensing information to the public regarding ferry sailing times, other ferry routes and services, and tourist information, and communicating with Tower Controllers. 

• Preparing pre-deposits of cash between sailings and final bank deposit at end of shift. 

• Balancing cash and media sales, preparing the float for return at the end of each watch, compiling and checking revenue information, inputting the day's sales into a computer; and filing information. 

What you bring to the team 

You are a positive, customer focused individual who thrives in a fast-paced customer focused environment. You work well independently and in a team environment and possess excellent communication skills. In addition, you are comfortable working outside in all weather conditions.  

You have one (1) year of experience in customer service and one (1) year of experience in cash handling with a complex POS system.

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.   

Reporting to the Terminal Manager, Terminal Attendants are responsible for:   

• Directing traffic during loading/unloading procedures, pre-inspecting vehicles to ensure they comply with size restrictions and dangerous cargo regulations; redirecting vehicles to the correct holding lane; and identifying vehicles that may represent a safety hazard on the vessel. 

• Communicating in person, by phone and by handheld radio with the Tower, Ships Officer, and Terminal Supervisor to ensure the safe and efficient loading and discharge of vessel traffic. 

• Maintaining the Terminal buildings and the Terminal grounds including emptying trash containers, sweeping the compound; washing down building exteriors and interior and exterior windows; cleaning the washrooms; and dusting and vacuuming building interiors. 

• Responding to passenger queries; providing route and schedule information; and assisting passengers with problems. 

• Working on ramps and docks; assisting with vessel docking, handling moo 

• .ring lines; giving the all clear for vessel departure as required; assisting the vessel in ship-to-shore power hook up; checking for and advising the vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles, and weight restrictions; and working with the loading officer and vessel crew for the safe transit of vehicles between shore to vessel. Additionally, operating a variety of company vehicles, including large trucks, in restricted spaces. 

• Performing additional duties including stocking the Coffee Shop and general Terminal stores; handling baggage and lost and found items; conducting security rounds; driving the forklift; participating in fire drills and responding to emergency situations; moving furniture; shoveling and salting snow and ice; handling ships lines; and operating rescue boats, garbage compactors, and terminal vehicles.  

What you bring to the team 

You are enthusiastic, reliable, and service orientated individual who excels working in a fast passed customer focused environment. You are an excellent communicator and work well in a team environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions. Please note that terminal operations run 24 hours a day, and applicants will be required to work graveyard shifts as operationally required. 

You have one (1) year of customer service experience and possess a Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report.  

Preference may be shown to applicants who hold an Occupational First Aid Level 3. 

We are seeking applicants who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.   

Reporting to the Terminal Manager, Foot Passenger Ticket Agents are responsible for:   

Foot Passenger Ticket Agent duties:  

• Calculating and collecting passenger fares; receiving cash or corporate media; and processing employee passes. 

• Responding to passenger inquiries; providing route and schedule information; directing passengers to appropriate berths and Terminal facilities; and arranging assistance for elderly or disabled travellers. 

• Carrying out revenue procedures, preparing the float, cashing up, filling out the bank deposit, and inputting daily sales totals into the computer and filing copies. 

• Ensuring that the ticket booths are stocked with boarding passes, charge card forms, and other revenue documents. 

Vehicle Ticket Agent duties: 

• Acquiring a float and ensuring that there is an adequate stock of schedules and media items in the booth. 

• Operating a cash register; determining and calculating appropriate fares; accepting cash, credit cards, or corporate media payments; directing passengers to correct lanes for their destinations; ensuring that traffic line-ups at the ticket booth are progressing in a timely fashion. 

• Dispensing information to the public regarding ferry sailing times, other ferry routes and services, and tourist information, and communicating with Tower Controllers. 

• Preparing pre-deposits of cash between sailings and final bank deposit at end of shift. 

• Balancing cash and media sales, preparing the float for return at the end of each watch, compiling and checking revenue information, inputting the day's sales into a computer; and filing information. 

What you bring to the team 

You are a positive, customer focused individual who thrives in a fast-paced customer focused environment. You work well independently and in a team environment and possess excellent communication skills. In addition, you are comfortable working outside in all weather conditions.  

You have one (1) year of experience in customer service and one (1) year of experience in cash handling with a complex POS system.  

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.   

Reporting to the Terminal Manager, Terminal Attendants are responsible for:   

• Directing traffic during loading/unloading procedures, pre-inspecting vehicles to ensure they comply with size restrictions and dangerous cargo regulations; redirecting vehicles to the correct holding lane; and identifying vehicles that may represent a safety hazard on the vessel. 

• Communicating in person, by phone and by handheld radio with the Tower, Ships Officer, and Terminal Supervisor to ensure the safe and efficient loading and discharge of vessel traffic. 

• Maintaining the Terminal buildings and the Terminal grounds including emptying trash containers, sweeping the compound; washing down building exteriors and interior and exterior windows; cleaning the washrooms; and dusting and vacuuming building interiors. 

• Responding to passenger queries; providing route and schedule information; and assisting passengers with problems. 

• Working on ramps and docks; assisting with vessel docking, handling moo 

• .ring lines; giving the all clear for vessel departure as required; assisting the vessel in ship-to-shore power hook up; checking for and advising the vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles, and weight restrictions; and working with the loading officer and vessel crew for the safe transit of vehicles between shore to vessel. Additionally, operating a variety of company vehicles, including large trucks, in restricted spaces. 

• Performing additional duties including stocking the Coffee Shop and general Terminal stores; handling baggage and lost and found items; conducting security rounds; driving the forklift; participating in fire drills and responding to emergency situations; moving furniture; shoveling and salting snow and ice; handling ships lines; and operating rescue boats, garbage compactors, and terminal vehicles.  

What you bring to the team 

You are enthusiastic, reliable, and service orientated individual who excels working in a fast passed customer focused environment. You are an excellent communicator and work well in a team environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions. Please note that terminal operations run 24 hours a day, and applicants will be required to work graveyard shifts as operationally required. 

You have one (1) year of customer service experience and possess a Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report.  

Preference may be shown to applicants who hold an Occupational First Aid Level 3. 

Here is a great video that gives you some insight into the role. Have a watch and see if this is the right position for you: https://youtu.be/uUAkQ4nXDMQ.

BC Ferries is undertaking a major, multi-year infrastructure program at the Horseshoe Bay and Langdale terminals to improve on-time performance, enhance the customer experience and ensure continued safe and reliable operations. The Horseshoe Bay / Langdale Infrastructure Program is a complex, multi-year capital initiative that will modernize two of our busiest terminals and enhance service for millions of passengers. Behind every successful capital program is someone who keeps the details tight, the information flowing, and leaders focused on the work that matters most.

As the Administrative Coordinator for Program team, you’ll play a central role in keeping a complex, high-profile program running smoothly. This is a senior administrative role with real influence—supporting multiple leaders, coordinating across projects, and ensuring consistency, accuracy, and momentum across the program.

If you’re someone who thrives on organization, anticipates needs before they’re voiced, and takes pride in being the calm centre of complex work, this could be your next great move.

The Role

Reporting to the Program Director, this role is integral to the achievement of company objectives, and you contribute value through key areas of oversight such as: 

• Providing advanced administrative and coordination support to Program senior staff and teams, including preparing correspondence, reports, briefing materials, presentations, and meeting documentation;
• Coordinating and managing complex calendars, meetings, agendas, and follow-up actions, ensuring commitments, decisions, and agreed-upon actions are tracked and implemented;
• Supporting Program planning and operational activities by maintaining planning calendars, tracking initiatives and projects, and monitoring key administrative milestones;
• Leading the coordination and preparation of monthly Program reporting, ensuring accuracy and readiness for Program Director approval;
• Managing and distributing materials for monthly Program Board meetings; supporting the Program team in development of quarterly Capital Planning Committee meeting materials;
• Maintaining and overseeing records management systems, files, and documentation to ensure accuracy, confidentiality, and compliance with organizational policies and retention requirements;
• Supporting budget and operational tracking activities, including monitoring non-labour expenditures, accruals and administrative costs, and preparing basic analysis or summary reports;
• Establishing, documenting, and refining administrative procedures, standards, and templates to promote consistency, efficiency, and effective coordination across the department;
• Acting as a point of contact for escalated or non-routine administrative issues, resolving matters independently and coordinating with appropriate internal or external stakeholders;
• Coordinating administrative support related to vendors, contracts, or service providers, including tracking documentation, timelines, and approvals as required;
• Providing guidance and informal coaching to administrative team members on processes, tools, and best practices;

What you bring to the team

• High School Diploma or equivalent
• Post Secondary certificate or diploma in business administration, oice administration, or a related field considered an asset
• 3–6 years of progressively responsible administrative or coordination experience, including experience providing confidential support to senior leaders or multiple managers
• Experience in coordinating planning activities, tracking initiatives, and supporting project-based work
• Experience supporting budget or financial tracking activities and preparing summary or analysis reports
• Strong understanding of administrative policies, procedures, and records management practices
• Preference given to candidates with experience working on major infrastructure projects or programs.

We are seeking a self-starter and a positive team player who provides essential vessel safety and operational expertise.  

Reporting to the 1st Engineer, Engine Room Assistants are responsible for:  

• Monitoring machinery including maintaining oil and water levels; checking temperatures and pressures of main and auxiliary engines, gear boxes, compressors and winches; ensuring operation of boilers; handling chemicals for testing; monitoring all pumps; relieving the watch; and doing rounds. Communicating in person and or by radio with ships’ officers and ticketing staff 

• Performing general housekeeping including cleaning of all shipboard machinery, bilges and spaces; prepping and painting machinery and engine room spaces; removing garbage; and polishing brass fixtures 

• Assisting the Engineers with maintenance work including oil and filter changes, engine adjustments, steering gear checks, and leg alignments; starting main engines and auxiliaries; taking lube and fuel oil samples; and assisting with major overhauls and refits 

• Performing daily work routine including taking fuel soundings; pumping dirty oil tanks; assisting in receiving fuel on board; checking void spaces; and cleaning oil strainers 

• Performing safety checks; ensuring emergency systems are in order; participating in emergency and safety drills; attending safety meetings; receiving stores; and repairing equipment defects in other departments 

What you bring to the team 

This position requires Marine Emergency duties training – STCW Basic Safety (MED A1 and MED B2) and Proficiency in Survival Craft (MED B1). You have an ability to prioritize and complete tasks in a safe and timely manner while monitoring and maintaining mechanical, electrical, and propulsion systems.   

A mechanical background including formal training and/or a Transport Canada Engine Room Rating certificate is considered an asset. Preference will be given to those with a 4th Class Motor Certificate.