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We are seeking an experienced Data Engineer to join our team. The Data Engineer will play a critical role on the CTC Personalization & Customer Analytics team, reporting into the Promotions Technology manager. Leveraging the latest data technologies and advanced analytical techniques, this team designs, develops, and automates customer-facing data products and services. Made up of data engineers, developers and analysts, the team is laser-focused on creating a portfolio of best-in-class products and services that fuel customer-focused analytics and enhance customer and brand experience.

Data is your strong suit. You are technically minded, detail-oriented and keep updated on automation trends. You communicate effectively to different audiences, and you can build strong cross-functional partnerships to drive collaboration and innovation. In this role, you will:

• Understand the business case for data and the stakeholders’ requirements to support work processes and strategic business objectives

• Develop and optimize existing and new data products

• Design and implement data pipelines to monitor, validate model assumptions and performance adhering to best-in-class coding standards

• Develop and optimize existing and new data pipelines to standardize and automate

• Identify and troubleshoot technical issues as they arise with an entrepreneurial mindset, and provide scalable resolution with follow-through

• Work on ad-hoc projects that leverage multiple internal and external sources of data such as sales, inventory, cost, digital analytics, loyalty, driving patterns, etc.

• Work with IT and business stakeholders to influence decision making with data and data products

What you bring

• B.S. in Engineering, Science, Mathematics, Statistics or Computer Science. Equivalent experience also considered.

• 3+ years of professional work experience in data domain

• Strong knowledge of SQL to perform complex data analysis

• Strong command of statistics

• Ability to translate business requirements into technical analytical specifications

• Balance of technical and business acumen, including modeling and strategic business case development

Bonus points if you have experience with:

• Python or another language to transform and process data

• Data intelligence and visualization platforms such as Looker, Google Data Studio, Tableau or other tools

• Data technologies and analytics platforms such as Knime, Hadoop, Azure, GCP, Big Query, Power BI, Data Studio, Airflow, Snowflake, etc.

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

time left to apply

End Date: October 23, 2024 (21 days left to apply)

#LI-GM1

As an Executive Assistant to Senior Vice-President, you are responsible for managing the day-to-day administrative activities in support of the Senior Vice-President, ensuring the department operates in an efficient manner. The role applies strong administration and organization skills to provide support activities such as calendar management, invoice processing, travel booking, preparing correspondence, and screening and evaluating email and correspondence. The Executive Assistant to SVP exercises independent initiative and judgement in managing special projects on behalf of teams, planning, and following up on details regarding conferences and assisting in implementing operational plans the role makes decisions on daily priorities, developing and maintaining administration procedures and processes, coordinating meetings, and processing expense accounts.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

How you’ll succeed

• Calendar management - Maintain and monitor the executive’s calendars of scheduled appointments, upcoming events and matters requiring immediate attention. Coordinate agendas, and send meeting invitations and agendas to attendees, book meeting rooms and arrange for IT resources and refreshments in support of a smooth and efficient meeting facilitation.

• Travel arrangement & expense reporting - Arrange travel arrangements and maintain travel expense account including expense submissions on behalf of the Executives. Arranges group travel, as necessary. Monitor and track all department invoices and expenses including contracts; process expense reports/invoices and update financial reports when required.

• Professional support - Prepare standard correspondence, minutes, reports, and presentations frequently of a confidential, strategic and/or specialized nature ensuring completed material is produced in a timely manner. Assist with the preparation of presentations and management reporting. Coordinates leadership team meetings including sending out invites and agenda, keeping and sharing minutes and compiling presentation materials.

• Administrative duties - Provide ongoing administrative support such as; assisting with onboarding/off boarding activities for new and departing employees which include processing requests for technology requirements, business cards, corporate cards, expense, and travel profiles etc. As required, put together decks for any team or annual events, under guidance of SVP/VP and their directs. Act as delegate for executives and their direct reports, as required, for workday transactions.

Who you are

• You’re an experienced administrative professional. You have at least 3-5 years of experience as an Executive Assistant in a highly professional, confidential, and fast-paced environment.

• You’re a strong communicator. You have excellent verbal and written communications and interpersonal skills to interact with a wide range of individuals in a wide range of situations, which usually requires tact, diplomacy, and discretion.

• You’re digitally proficient. You have a strong command of MS Office suite including Word, Excel, PowerPoint, and Outlook.

• You know that details matter. You notice things that others do not. Your critical thinking skills help to inform your decision making.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 21st Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Interpersonal Communication, Multitasking, Office Administration, Organizational Efficiency, Personal Initiative, Report Analysis, Travel Coordination

Contributes to the overall success of the Online Digital Banking in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.   
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Full Stack developer with 3+  years of progressive experience working in the IT industry in roles like developer and team lead
• Current on industry best practice and secure coding
• Analyze and oversee the team’s development efforts working towards successful code delivery
• Maintain high standards of software quality within the team by establishing good practices and habits
• Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain different applications
• Design, develop, and unit test applications in accordance with established standards
• Work with Delivery Leads and BSA’s to articulate efforts and compile estimates
• Expert level experience in the following technologies: NodeJS / Javascript / ReactJS
• Deep knowledge of HTML / CSS / SASS (BEM, OOCSS, SMACSS, CSS3 Animations, Semantic HTML)
• Extensive experience in designing and developing enterprise grade software
• Excellent verbal and written communication skills coupled with strong interpersonal and problem-solving skills
• Time management skills with the ability to handle multiple assignments

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

Location(s):  Canada : Ontario : Toronto 

The Senior Financial Analyst, Financial Planning & Analysis – Corp SG&A provides Global Financial Planning & Analysis support across Corporate SG&A expenditures.  Working closely with senior management of all departmental leads, the incumbent provides strategic forward - looking financial information on a timely and accurate basis.  This role will be focused on providing our business partners with better visibility into performance drivers, supporting fact-based decision making and helping drive process efficiencies while driving foundational FP&A activities (i.e. reporting, planning and analysis) 

KEY DUTIES & RESPONSIBILITIES

Planning / Forecasting 

• Acts as Finance lead for Corporate SG&A processes, driving timely analysis, and reporting
• Provide timely, accurate and operational reporting to key stakeholders
• Collaborate with business partners to develop and consolidate monthly forecasts and budgets
• Provide insights to business partners, within and outside the Finance organization, though fact-based analysis
• Bring business meaning to financial results and actionable items through variance analysis and working with business partners
• Support the Global Allocation process

Monthly / Quarterly reporting

• Perform timely month end close and ensure recording all monthly accruals.
• Prepare accurate, complete, and timely financial reporting of Corporate SG&A expenditures
• Ensures continuous improvement relating to the internal reporting process and content of the information reported.

Other

• Focus on driving process improvement initiatives 
• Support ad hoc analysis and projects as required
• Other responsibilities as assigned.

KNOWLEDGE & SKILLS REQUIRED

• 3-5 Years of relevant work experience
• Excellent written and oral communication skills
• Strong interpersonal skills and ability to work with others across various functions and levels of the organization
• Strong attention to detail and a focus on fact-based analysis
• Comfort working with large data sets and demonstrated ability to navigate data and pull out relevant insights
• Proven experience working with Advanced Excel functions and other Microsoft tools (i.e. PowerPoint, Power BI)
• Must be hands-on, detailed oriented and exhibit professional curiosity.

Licenses and/or Professional Accreditation

• Bachelor’s Degree in a related field, preferably Finance or Accounting
• MBA and/or Accounting/Finance qualification (CPA or CFA) highly desired

• Posting Period: 30-Sept-2024 to 15-Oct-2024
•  

Parks, Forestry and Recreation Division provides exceptional services that are key contributors to the quality of life for all Torontonians. Our Cleaners in the Parks branch provide services across the City to various popular public destinations such as Toronto Island, and other destination parks and golf courses. We strive to ensure a clean, safe and welcoming environment for residents and tourists alike.

Major Responsibilities:

• Maintains and ensures a high standard of cleanliness with the effective use of supplies, solutions and equipment such as floor and buffing machines, steamers, and vacuum
• Cleans, washes, strips, and waxes floors and stairs
• Vacuums and cleans carpeted areas
• Collects and sorts garbage and recyclables and removes to designated areas
• Cleans, polishes, dusts and disinfects washrooms, offices, windows, air ducts, stairwells, etc.
• Monitors and secures facilities and reports any damage, vandalism, etc.
• Cleans and stores equipment and machinery used
• Shovels snow, salts walkways and lots, cuts grass
• Stocks and maintains cleaning cart
• Maintains supply inventory in designated areas/locations
• Adheres to safe work practices
• Other duties as assigned

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
2. Experience in using floor maintenance machines, cleaning equipment, materials and solutions.
3. Must possess and be able to maintain a valid Province of Ontario Class "G" Driver's License and must qualify for the City's equipment operating permits and requirements.

You must also have:

• Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
• Ability to lift, push, pull heavy items as well as climb ladders.
• Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
• Ability and willingness to work weekends, holidays and shifts as assigned as well as work in multiple locations.
• Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

• Posting Period: 27-Sep-2024 to 04-Oct-2024

As leaders in excellence and ground-breaking services for healthy aging, we are seeking a long­ term care home Administrator to ensure the effective operation and administration of our long-term care homes while creating a culture of learning and commitment to continuous improvement among the home's staff conducive to achieving positive outcomes in the delivery of resident care.

Major Responsibilities:

• Responsible for the effective operation and administration of a long-term care home in accordance with provincial legislation and provincial, City and divisional policy directions
• Administers, directs and manages all activities in the home through effective strategic and operational planning, ethical decision-making and innovation.
• Leads effective change management while maintaining a positive and healthy work environment.
• Develops operational plans to achieve the goals and objectives of the home and to guide day­ to-day activities that are aligned with the Division's mission, vision, values and strategic directions.
• Provides leadership in the development of meaningful linkages and partnerships with other organizations and the community, developing communication networks with providers, advocacy groups and the community at large.
• Leads the home's integrated quality management system, effectively managing quality, risk, ethics, safety and resource utilization, acting on any issues of non-compliance in a timely and comprehensive manner and creating a culture of learning and commitment to continuous improvement among the home's staff.
• Participates as a leader in the Division's continuous quality improvement processes, prioritizing and recommending improvements in areas related to resident care, environment, information management, human resources, management and community development.
• Provides leadership in the creation of a safety culture within the home and contribute to Division-wide safety initiatives.
• Establishes processes to ensure accountability at all levels of the home's operations.
• Ensures effective communication processes with both internal and external stakeholders, that include resident home area rounds, family meetings and regular staff meetings.
• Provides strong leadership skills which encourage the participation, commitment and contributions of staff that result in the provision of high-quality resident care and the creation of an innovative environment of excellence.
• Responsible for the protection, control, management and effective utilization of the physical and financial resources of the home, including budget and internal controls.
• Prepares regular reports, as required by divisional policy, and provides useful, timely, accurate information to the Director Long-Term Care Homes in order to effectively manage quality, risk and budget, anticipates community issues and new opportunities, and makes informed decisions.
• Encourages, facilitates, and participates in appropriate community outreach and professional activities related to long-term care and the operation of long-term care homes.
• Manages the home in a manner that complies with, or exceeds, the requirements of the Ministry of Health and Long-Term Care and Ministry of Labour legislative and regulatory requirements and acts on any issues of non-compliance that arise in a timely, effective and comprehensive manner.
• Prepares reports for, supports and attends designated meetings of the Advisory Committee on Long- Term Care Homes and Services, Home Advisory Committee, Family Council, Residents' Council, Volunteer Committee and other agencies involved with the home's operation as well as divisional committees, as assigned.
• Provides support for the volunteers and student placements from secondary schools, community colleges, and/or universities.

Key Qualifications:

Your application should describe your qualifications as they relate to:

1. Master's degree in Nursing, Health Administration or Social Services, or accredited internship and/or recognized courses in long-term care management.
2. Experience working in fast paced complex healthcare environment.
3. Experience as a senior manager in a long-term care home, providing strategic leadership in operational planning, management of risk, ethical decision-making and innovation.
4. Experience in creating, monitoring and maintaining systems to ensure safety and achieving positive outcomes, of a high standard, in clinical care and services in a long-term care home setting.
5. Experience in assessing, planning, managing, directing and evaluating operational, financial and management systems and physical resources, including human resource management and labour relations.
6. Successful completion of the long-term care home administration or management program, or willingness to enroll in the program as required by Ontario Regulation 79/10.
7. Motivational leader who can supervise and manage staff in a fast-paced politically sensitive, unionized environment.
8. Ability to demonstrate strong leadership and political acumen.
9. Ability to promote and foster effective teamwork and establish an environment of excellence through focus on culture of safety.
10. Ability to effectively manage and lead change within a complex organization from inception to implementation.
11. Ability to develop a healthy, safe and positive home environment to live, visit, volunteer and work. Ability to effectively communicate both verbally and in writing at a senior management level.
12. Advanced knowledge of continuous quality improvement to be able to achieve positive outcomes for improved quality of resident care and life.
13. Considerable knowledge of the community's changing needs and health status, and an ability and insight to identify and develop innovative and appropriate responses to those needs.
14. Knowledge of relevant legislation, regulations, codes and policies, including the Fixing Long­ Term Care Act and Regulation 79/10, Employment Standards Act, Human Rights Act, Occupational Health and Safety Act, WHMIS, fire safety and building codes, French Language Services Act, and Accreditation programs, with an ability to integrate these processes into an overall quality management program.
15. Excellent analytical capability with statistical and other information resources. Proficiency in the use of various computer applications, including Office Suite.
16. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Note:

If the new Administrator does not successfully complete the program referred to in Key Qualification #6 as outlined above, the City will be required to cease to employ the individual as an Administrator in the timeframe set out in the Fixing Long-Term Care Act and Regulation 79/10.

As a condition of employment with the Senior Services and Long -Term Care Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Long-Term Care Homes Act (O.Reg.79/10).

If you applied to the temporary, full time (12 months) vacancy - 49704, your application will still be considered for this permanent full-time vacancy.

We are looking for a Sales Representative to join our Downtown Toronto office. The successful candidate will primarily be responsible for providing sales assistance to a seasoned Executive Vice President and Sales Agent by performing the key responsibilities listed below. Working closely with the Executive Vice President and Sales Agent, the Sales Representative will perform a variety of tasks that will increase their knowledge in real estate. The Sales Representative will work with a designated sales team and support team to ensure the goals are met. 

Responsibilities:

• Prepare project timelines and review legal documents (including agreements of purchase and sale, letters of intent, amendment agreements, offers to lease, and leases), general correspondence, and spreadsheet reports
• Arrange and/or attend meetings with clients, as required (including tours, presentations, and business lunches)
• Coordinate client and landlord interaction as directed by Sales Agent pertaining to business development, ongoing contact with clients, or assembly and delivery of financial analysis and other necessary analysis as related to real estate offers (lease and purchase) and proposals using excel spreadsheets
• Create market reports and comparative analyses
• Create, develop, and update proposals, offering summaries, standard and customized brochures, photographs of properties, and other client-oriented information as directed by the Sales Agent
• Maintain accurate and up-to-date files on companies
• Research companies, properties, individuals, legal searches, etc. as directed by Sales Agent
• Attend corporate functions, Broker’s receptions, industry events, as required
• Other duties as required
   

Qualifications:

• Undergraduate degree required (ideally but not mandatory to be business, commerce, economics, engineering or chartered surveyor)
• Registered with OREA/RECO
• Financial analysis capability an asset
• A valid driver’s license and fully insured automobile is required
• Ability to communicate clearly and concisely, both orally and written
• Have a good working knowledge of Microsoft Office applications (MS Word, Excel, PowerPoint, and Outlook)  
• Good working skills with Apple products a benefit  
• Ability to deliver excellent customer service at all levels of the organization and with external clients
• Ability to meet deadlines without compromising accuracy or quality, exhibit a high level of professionalism and excellent interpersonal skills
• Strong relationship building ability, proactive, results-oriented, and resourceful
• Possess strong organization, time management, and project management skills with a demonstrated ability to work both independently and within a team environment  
• Ambitious, self-starter with a high degree of confidence and motivation
   

If you enjoy working in an optimistic, energetic, and dynamic work environment that emphasizes social as well as business interaction, then we invite you to apply. 

References required

Please email your resume to [email protected]

Work arrangement: Hybrid - 3 days in office, 2 days from home

Responsibilities:

• This role requires technical hands, not necessarily strategy documents, creating roadmaps, blue printing, etc., but expected to own and contribute to Integration target state

• Partner with the engineering leads and developers for the related business functions to own and drive application integration solutions to the business.

• Own and drive the roadmap and integration target state architecture for the segment, partnering with other architects, delivery and platform teams, and product owners.

• Drive technical solution decisions related to application and system integration, with a focus on performance, resiliency, and business agility.

• Produce key design documents and incremental technical solution architecture artifacts based on project needs and our architectural target state.

• Actively participate in all aspects of project life cycle, working closely with solution delivery teams and committed to business success.

• Develop and enhance software frameworks, design patterns, and best practices.

• Design and implement new technology proof-of-concepts.

• Ability to whiteboard, present and discuss different solution options with pros & cons.

• Collaborate and incorporate feedback from various stakeholders to drive design decisions.

• Review artifacts like use cases, estimates, high level designs, low level designs, code, and provide appropriate feedback.

• Guide development teams and drive solutions through various review processes by leading and contributing to artifacts such as design diagrams, decision trees, pattern articulation, etc. at respective review boards (segment and global).

• Identify complex issues in a timely manner and provide mitigation recommendations to the Project and Product leads.

• Demonstrated leadership abilities in a complex environment in driving operational excellence and best practices.

• Contribute to architecture and engineering communities across the company.

Qualifications

• Bachelor’s degree in computer science or related field, or equivalent combination of education and recent, relevant work experience

• Overall information technology experience - 10+ years

• Systems or application development experience - 7+ years

• Financial services industry experience preferred.

• Must have hands on coding experience with multiple programming languages (Java or .Net), and database systems.

• Must have experience with integration platforms such as Mulesoft (highly preferred) or Boomi

• Nice to have other Integration platforms – Oracle (previously Weblogic), TIBCO

• Specific experience to and Informatica is preferred.

• Current with new technologies, language frameworks, and design patterns

• Experience with iPaaS (Integration Provider as a Service), Software as a Service (SaaS), and Platform as a Service (PaaS) – Azure and AWS preferred.

• Exposure and Experience with various integration architecture (synchronous, asynchronous), Microservice patterns and related security across layers.

• Experience integrating across different landscapes (cloud, on-prem, connected/disconnected devices, data agents).

• Exposure to integration with AI/ML platforms and applications.

• Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation.

• Excellent time management skills, including multi-tasking and prioritization.

• Strong written, verbal communication and presentation skills

• Ability to estimate the financial impact of various solution architecture alternatives.

• Must be comfortable working in an open, highly collaborative team environment.

• Experience with software development life cycles and technical design principles. (e.g., Agile, Scrum, Disciplined Agile, TOGAF, etc.), certification is a plus.

• Ability to handle multiple tasks and deadlines with attention to detail.

• Experience with application rationalization and modernization initiatives.

• Hands-on exposure to containerized and serverless workloads.

• Understanding and exposure to security and compliance standards and best practices.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-JH

With creativity, personal commitment and an emotional sense of true hospitality, make the most positive impact on guest experiences in Banquets through consistent application of Shangri-La’s core practices; maximizing Colleague, Guest and Owner satisfaction. 

• Demonstrate creativity, personal commitment to service excellence and an emotional sense of gracious hospitality. 
• As a true Service Associate, meet service expectations proactively, promptly, professionally, with genuine care to attention, detail and efficiency. 
• Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility. 
• Ensure compliance to all hotel policies, standards and core practices. 
• As part of the Food & Beverage team, ensures quality service to guests with emphasis on cleanliness, efficiency, accuracy, professionalism and courtesy at all times. 
• Monitor and ensure smooth operations of appointed section, check for quality and presentation to designated F&B standards for all items prior to serving. 
• Greet guests, attend to food, beverage and other service needs as appropriate and ensure accurate reporting of charges to guest folios. 
• Remove soiled dishes, linen, silverware and restore/replenish settings. 
• Participate on opening/closings, setups and breakdowns and ensure overall room ambiance, cleanliness, appropriate setting and presentation. 
• Resolve food quality and service complaints at earliest and first point of customer contact, ultimately providing outstanding customer service. 
• Apply the necessary precautions with regards to food safety and hygiene standards. 
• Undertake other ad hoc related responsibilities, as required.

The following is considered mandatory for this position:

• Functional knowledge – Passion for food and strives to exceed expectations for service excellence with demonstrated understanding of international fine dining, wine, beverage and service standards commensurate of the leading hotels of the world.
• Customer Service Excellence – Exceptional service style, genuinely warm presence friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble.
• Internal Service – appreciation that ‘internal customers’ (i.e., Cooks, Stewards, etc.) are considered strategic partners.
• Communication – Excellent communication and social skills, 100% fluency in English with impeccable standards of hygiene and grooming.
• Safety Focus – Demonstrates safe work practices and looks for ways to minimize workplace injuries.
• Decision making – Able to prioritize, making prompt and reasonable decisions.
• Problem solving – Adept at juggling multiple needs, calmly, respectfully, creatively and successfully resolve problems as required.
• Emotional maturity – Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.
• Ethical and professional conduct – Fulfills responsibilities with highest integrity.
• Technology proficient – Operates and maintains all departmental equipment, fully competent with POS.

Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request. 
 

REQUIREMENTS

• Previous fine dining or luxury level service knowledge and training. 
• Minimum 2 year previous work experience in a similar capacity. 
• Required to work nights, weekends, and/or holidays 
• Current Smart Serve and Food Safe Level 1 certification. 
• Must be eligible to work in Canada