1150 Jobs Found

Contact Center Representative Full-time Job

CIBC

Customer Service   Montréal
Job Details

As a member of CIBC’s Contact Centre Credit Cards Department, you will be the first point of contact for clients calling in with questions or requests related to their banking needs, answering incoming calls from our credit cards clients as well as calls transferred from other departments.

As a Contact Centre Specialist II, Cards CARE you will assist clients with their credit cards operations and inquiries, identify their needs, and proactively suggest solutions to help them achieve their financial goals. You demonstrate solid written, verbal, and interpersonal skills to make a difference in clients’ lives, obtaining complete information on clients’ issues and summarizing and verifying the facts. The Contact Centre Specialist II, Cards CARE supports best practices, providing information and solutions to existing and potential clients regarding CIBC’s credit card products and services, including assisting clients with application and cancellation requests.

The role receives general instructions on routine work and requires limited direction, collaborating to find simple solutions that make it easy for clients to bank with us.

 

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

 

Please note that the start date is September 9th, 2024.

Our Contact Centre is open Monday to Friday 7:00AM to Midnight, Saturday-Sunday 7:00AM to 10:00PM. This is a full-time and shift oriented role. We would like for you to be flexible between these hours.

 

We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business related purposes.

 

Agent@Home Program Requirements

  • Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions. 
  • Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).
  • Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

 

How you'll succeed

  • Client engagement - Focus on each client experience and connect on a personal level to offer an exceptional client experience. Engage in client-focused interactions that are meaningful and deliver trusted advice. Provide support for clients by helping them to manage their accounts and products. Connect and refer clients to the right CIBC contacts to enable their financial success.

  • Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by understanding the client`s needs and recommending solutions based on their needs. Remain solution-focused in order to identify opportunities to help our clients.

  • Efficiency – Understand that the client’s time is valuable and effectively complete their request. Strong knowledge of the CIBC systems and products to allow quick resolution of problems.

  • Product knowledge - Deeply understand CIBC’s suite of products and work with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals. Understand and leverage other internal departments within CIBC to assist clients on additional needs

 

Who You Are

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
  • You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

  • You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

  • You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

  • You're fluent in French and English to support business operations outside of Quebec, Canada.

 

What CIBC Offers

 

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

 

*Subject to plan and program terms and conditions

 

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

 

 

Job Location

Montreal-1155 Rene Levesque

 

Employment Type

Regular

 

Weekly Hours

37.5

 

Skills

Accountability, Building Trust, Customer Engagement, Customer Experience (CX), Identifying Opportunities, Taking Initiative

Contact Center Representative

CIBC
Montréal - 3.43km
  Customer Service Full-time
As a member of CIBC’s Contact Centre Credit Cards Department, you will be the first point of contact for clients calling in with questions or requests related to their banking need...
Learn More
Aug 1st, 2024 at 14:39

Distributor Full-time Job

Lafarge Canada Inc

Administrative Jobs   Brossard
Job Details

Goals

On a daily basis, ensures that the concrete dosage (manufacturing) is in accordance with the specifications provided by the laboratory, while meeting customer needs. In addition, dispatches and schedules concrete mixer trucks to ensure timely delivery of concrete, good customer service, according to orders placed by customers and at a minimum cost.

 

Responsibilities 

 

Security :

  • Daily check of site cleanliness (site safety).
  • Ensure that all employees, yard workers, drivers, mechanics, subcontractors and other people on site work safely and that all wear their PPE and, in addition, carry out regular inspections to monitor the progress of tasks and work.

 

Production :  

  • Daily mechanical plant checks (visual inspection, detect unusual noise, lubrication, vibration, belt check etc.)
  • Checking and measuring the humidity level of raw materials (stone, sand) and, by the same token, visually observing the conditions before each shift.
  • Dosing of concrete and distribution of concrete mixers on the different sites according to the required specifications and ensuring the conformity of the concrete delivered.
  • Order raw materials according to planned orders or anticipated volumes.
  • Responsible for planning drivers (concrete mixers), yard men, regarding deliveries and production for the next day.

 

Inventory :  

  • Enter raw material receipts into the “Command Batch” system and track them according to the “Command Batch” system report.
  • Produce end-of-day reports (inventories, reception and consumption of raw materials, m3 produced, chatters, etc.) and transfer the information to your shift replacement if necessary.
  • Carry out physical inventories (raw materials and others) with your manager at the end of the month. 

 

Administration:  

  • Taking orders by phone and promoting our Turbo & VAP products during CODs and to customers.
  • Perform daily ticket checks and forward to invoicing. (Includes ticket checks "Waiting times - Superplasticizer etc.)
  • Control entry and exit times as well as lunch and break times according to the collective agreement of all hourly employees and/or make the daily report of deliveries made by the "Broker" trucks by checking the areas for each of the delivery tickets.
  • Carry out daily monitoring of cash sales as well as the use of concrete mixers (Lafarge, Broker, internal and external rentals) and follow up with the manager.

 

Optimization and communication:  

  • Communicates regularly and daily with the distributors of other plants in order to optimize the use of the concrete mixer truck fleet and personnel for the same day as well as the following day.
  • Maintain constant communication with the manager and keep him informed during a plant breakdown, production/delivery problems as well as any health/safety incident.

 

Relations with other positions: 

  • Works closely with the operations team
  • Collaborates with logistics and quality teams 

 

Specific responsibilities:

  • Concrete dosage according to mixing formulas
  • Planning of deliveries of raw materials and concrete
  • Ensure receipt of raw materials in SAP and batch command
  • Conduct factory inspections


Dimensions:

  • Region: GMA
  • Volume: 50,000 m3 to 200,000 m3 annually
  • Direct reports: 0
  • Indirect subordinates: 0


Skill profile 

 

Education and work experience:

  • College diploma in civil engineering technology
  • Minimum of three (3) years of relevant experience in concrete dosing and truck distribution.

 

Knowledge and skills:

  • Must be able to work independently and be responsible and well organized
  • Good communicator with a strong sense of customer service
  • Must be able to work in a team and cope with pressure
  • Good ability to make decisions and react quickly in a constantly changing environment
  • Good analytical skills and ability to anticipate problems
  • Good knowledge of computers
  • Knowledge of construction materials and concrete
  • Experience in industrial or diesel mechanics would be an asset. 

 

Job-specific skills (Lominger):

  • Client orientation
  • Motivation
  • Integrity and trust
  • Process management
  • Business knowledge

 

Thank you for your interest. Only selected candidates will be contacted for an interview. Lafarge is committed to employment equity and encourages applications from women, visible minorities and persons with disabilities.

Distributor

Lafarge Canada Inc
Brossard - 10.67km
  Administrative Jobs Full-time
Goals On a daily basis, ensures that the concrete dosage (manufacturing) is in accordance with the specifications provided by the laboratory, while meeting customer needs. In addit...
Learn More
Aug 1st, 2024 at 13:09

Mechanic Full-time Job

Lafarge Canada Inc

Maintenance & Repair   Laval
Job Details

Hourly wage: $28.50/hr

Hours per week: Between 40 and 60

Benefits after 3 months

 

Responsibilities

Reporting to the Operations Director, the Mechanic is responsible for the operations of this position, maintaining machinery, equipment and vehicles functional. His role is to perform the installation, maintenance and repairs, both electrical, mechanical, pneumatic and hydraulic, of the equipment and vehicles used at work. Do what is necessary to keep the garage clean and tidy at all times. The Mechanic performs all of the following functions;

  • Ensures the optimal operational maintenance of all equipment and vehicles;
  • Performs preventive maintenance on equipment according to established schedule. Performs various troubleshooting, repair and manufacturing tasks on equipment;
  • Participates in equipment adjustments. Performs repairs written on work sheets left by drivers;
  • Works from maintenance or manufacturing schedules, detailed drawings, sketches, specifications, manuals, or verbal and written instructions;
  • Mechanically assembles machinery. Recommends possible modifications to equipment;
  • Perform periodic maintenance operations such as oil changes, lubrication, brakes, tire rotations, etc.
  • Organize your work according to requests and the availability of equipment to be repaired
  • See to ordering the parts required for manufacturing and repairs as needed;
  • Be aware of and work in accordance with current safety standards and regulations;
  • May be called upon to train and provide coaching when required;
  • Actively participates in improving the department's productivity, improving products and working methods.

 

SKILLS

 

Education and experience:

  • DEP in heavy vehicle mechanics or other relevant training and experience;
  • Mechanics: 1 year (Desired)

 

Competence profile:

  • A minimum welding skill is required, any additional certifications or qualifications will be considered an asset;
  • Any electrical knowledge will be considered an asset;
  • Ability to work at heights, in confined spaces, and outdoors regardless of changing seasonal conditions;
  • Must be able to work overtime when required;
  • Know how to drive heavy manual trucks. Having a class 1 or 3 is an asset
  • Must be available to be on call in the evenings and weekends on a rotating basis.
  • English not required

 

Thank you for your interest. Only selected candidates will be contacted for an interview. Lafarge is committed to employment equity and encourages applications from women, visible minorities and persons with disabilities.

Mechanic

Lafarge Canada Inc
Laval - 12.22km
  Maintenance & Repair Full-time
  28.50
Hourly wage: $28.50/hr Hours per week: Between 40 and 60 Benefits after 3 months   Responsibilities Reporting to the Operations Director, the Mechanic is responsible for the operat...
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Aug 1st, 2024 at 12:48

Payroll Specialist Part-time Job

Lafarge Canada Inc

Financial Services   Laval
Job Details

The role of the Payroll Specialist is to provide administrative support to the St. Constant plant, bringing thoroughness and organization in the activities of the various departments. Ensure hourly payroll and benefits management; daily liaison in submitting employee issues. Perform regular accounting tasks and participate in safety initiatives in the market area.  


Key Responsibilities

 

Safety:

  • Acts as a role model in matters of safety, environmental stewardship, leadership, teamwork, and continuous improvement to ensure consistency with the company’s vision and decisive success factors.

 

Pay-HR:    

  • Responsible for the bi-weekly pay closing process for hourly employees.
  • Supports the hiring process of temporary and permanent unionized workers.
  • Processes the termination of employee/contract of temporary unionized workers.
  • Maintains personnel registers (active personnel reports - absenteeism, overtime) and for emergency evacuations, database report for emergency calls and others, time-off journal (vacation, sick leave, etc.).
  • Submits requests in SAP for hourly employees’ employment changes, hires, layoffs, and termination.
  • Organizes the physical evaluation of new employees.
  • Works with union officers in applying and interpreting the collective agreement. Implements all changes to the collective agreement upon renewal.
  • Prepares and ensures follow-up of CNESST and health benefits files.

 

Administration:

  • Creates purchase requisitions, follows up on POs and processes invoices/bills of lading related to HR.
  • Plans and organizes and United Way (Centraide) fund-raising campaign.
  • Prepares manual invoices: union leave, etc. Acts as replacement for Accounts Payables and Training administrative assistants.


Relationships with Others’ Jobs:

  • Works closely with the plant’s Service Reps, including the Plant Manager, Managers and Supervisors.
  • Work with various departments, such as HR, Finance and Purchasing.

 

Dimensions: 

  • Pay: bimonthly production for 100 employees
  • Plant Annual Production Capacity: 550 000m3
  • Direct Reports: 0
  • Total Number of Employees: 125
     

Qualification Profile

 

Education s and Work Experience

  • High School Diploma (DEP) in Administration, with at least 5 years work experience in a similar work environment OR Professional College Diploma in Administration with 3 years’ experience.
  • Payroll experience in a unionized environment a significant asset.

 

Knowledge and skills

  • Good knowledge of MS Word, Excel, PowerPoint  
  • Knowledge in enterprise resource planning software (SAP), an asset.
  • Excellent organizational skills. 
  • Strong interpersonal skills. 
  • Expertise in priority and multiple requests management. 
  • Efficient team work with a minimum of supervision. 
  • Ability to take initiatives. 
  • Bilingualism (French and English), spoken and written. 

 

Job Specific competencies    

  • Drive for results
  • Interpersonal saavy
  • Organizational agility
  • Problem solving
  • Timely decision-making       
  • Customer Focus
  • Integrity and trust
  • Listening
  • Priority setting 

 

We thank you for your interest. Only candidates selected for an interview will be contacted.  Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.

Payroll Specialist

Lafarge Canada Inc
Laval - 12.22km
  Financial Services Part-time
The role of the Payroll Specialist is to provide administrative support to the St. Constant plant, bringing thoroughness and organization in the activities of the various departmen...
Learn More
Aug 1st, 2024 at 12:46

Administrative Assistant Full-time Job

The Bank Of Canada

Administrative Jobs   Ottawa
Job Details

You will be part of a multifaceted workplace and provide full clerical and administrative support to departmental staff. You will also be accountable for a wide range of office management and operational support services for the department.
Some of your responsibilities may include:

  • prioritize and manage inboxes and calendars for senior management, schedule and control their schedules, draft meeting agendas, take minutes, and help to prepare background meeting information, including printing documents and/or assembling electronic documentation
  • assist leaders you support by tracking deliverables and due dates, adding reminders or blocking off time in their calendar to complete tasks and providing updates during your regular touch bases
  • coordinate travel arrangements and support managers with the process for expense claims
  • participate in departmental projects and initiatives and suggest process improvements while maintaining and updating the department's filing and data systems
  • support meetings by assisting meeting participants with MS Teams or other conference call technologies, plan with caterers to provide refreshments to the attendees and assist with onboarding new team members in the department
  • You are encouraged to propose improvements to the efficiency and effectiveness of the office including writing procedures, and reformatting and converting documents, and ordering stationery supplies.

 
What you need to succeed
You are an engaged teammate, who actively participates in achieving team goals and you plan and prioritize work, anticipate and adapt to different clients’ needs, ask for clarification when required and react quickly to change. You maintain an attention to detail and to the quality of your work. You have intermediate digital literacy with the Microsoft suite, including Outlook, Excel, Word, PowerPoint and SharePoint Online and have a proven understanding of office procedures and related policies. You are also able to follow the processes and procedures surrounding protected and confidential documents and information. As well, you possess strong written and verbal communication skills, can write clear and grammatically accurate short documents, and can convey straightforward messages with tact. You are open-minded, adaptable, and take initiative to proactively overcome any work obstacles that may arise, such as prioritising competing demands and re-negotiating deadlines while ensuring quality.
 
Your education and experience

This position requires an administration certificate/diploma or high school diploma and a minimum of two full years of recent work experience providing administrative support services. An equivalent combination of education and experience may be considered. 


What you need to know

  • Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
  • Priority will be given to Canadian citizens and permanent residents
  • Security level required: Be eligible to obtain Reliability or Secret 
  • Relocation assistance may be provided, if required
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

 

Hybrid Work Model

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a substantial part of each month as part of the Bank`s hybrid work model, and they are expected on site at the Bank location a minimum of eight days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.

 

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider

 

  • Salaries are based on qualifications and experience and typically range from $56,170 to $66,083 (job grade 12)
  • The Bank offers an incentive for successfully meeting expectations at  3 to 5% of your base salary. The Bank offers additional performance pay (2%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
  • Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
  • Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
  • Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service

 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

Administrative Assistant

The Bank Of Canada
Ottawa - 163.98km
  Administrative Jobs Full-time
You will be part of a multifaceted workplace and provide full clerical and administrative support to departmental staff. You will also be accountable for a wide range of office man...
Learn More
Jul 31st, 2024 at 14:47

Registered Practical Nurse Full-time Job

EXTENDICARE (CANADA) INC.

Medical & Healthcare   Ottawa
Job Details

At Extendicare, we believe that working as a team and celebrating achievements creates an environment that allows us to reach our potential. As a valued member of our RPN team, you will provide care to residents in accordance with the standards of practice and offer leadership and guidance to the personal care staff. Extendicare offers rewarding and meaningful work where you can enrich your life and the lives of others.

 

This position is for our Extendicare MedexHome, located in Ottawa, ON.

 

Available opportunities include: Full-Time; Day and/or Evening shifts

 

What you’ll be doing

  • Develop, implement, review and evaluate resident care plans
  • Provide leadership to personal care staff by planning, directing, supervising and evaluating their work
  • Assist in orienting and training new team members

 

What you bring

  • Current registration with provincial College of Nurses
  • Compassion, professionalism, and respect  
  • Ability to read, write and communicate effectively in English 

 

What you’ll get

  • Continuous mentorship, support for life-long learning and growth opportunities 
  • Employee Perks
  • Recognition Programs  
  • Robust Benefits Package

Registered Practical Nurse

EXTENDICARE (CANADA) INC.
Ottawa - 163.98km
  Medical & Healthcare Full-time
At Extendicare, we believe that working as a team and celebrating achievements creates an environment that allows us to reach our potential. As a valued member of our RPN team, you...
Learn More
Jul 31st, 2024 at 14:03

Fleet Administrative Assistant Full-time Job

PepsiCo

Administrative Jobs   Saint-Laurent
Job Details

The employee in this position contributes to the success of PepsiCo Canada Beverages by providing administrative support for the fleet department for the entire Eastern Canada market unit.

Responsibilities

Main tasks and responsibilities 

  • Carry out follow-ups on repairs that are carried out externally and perform the associated data entries;
  • Perform data entries related to parts orders and preventive maintenance, using fleet-specific software;
  • Perform general administrative support tasks including creating Power Point and generating computer reports to ensure monitoring of various indicators specific to the fleet;
  • Reconcile account statements and make invoice payments through credit card transactions or via the APS system;
  • Perform periodic maintenance of vehicle accidents to ensure data is up to date;
  • Analyze data and make payments related to “Fleet Charge”;
  • Ensure the updating of the IFTA standard and provide the necessary documentation;
  • Carry out random checks in connection with GCS (Global Compliance System) for the entire market unit;
  • Reconcile, maintain up to date the “GEOTAB” software and then report any discrepancies;
  • Perform credit card follow-ups for gas fill-ups in order to meet CGS standards.

Responsibilities

Qualifications for the position:

  • DEC in administration;
  • Minimum of 3 years of relevant experience in the field of administration;
  • Essential bilingualism (spoken and written French and English);
  • Demonstrate strong skills with Microsoft Office software, including strong mastery of Excel (Pivot Table, Logical Operators, etc.);
  • Be able to multitask in a fast-paced environment;
  • Excellent organizational skills and ability to multitask;
  • Great sense of autonomy and initiative;
  • Demonstrate strong attention to detail and ability to communicate effectively with internal and external stakeholders.

Fleet Administrative Assistant

PepsiCo
Saint-Laurent - 5.89km
  Administrative Jobs Full-time
The employee in this position contributes to the success of PepsiCo Canada Beverages by providing administrative support for the fleet department for the entire Eastern Canada mark...
Learn More
Jul 31st, 2024 at 12:49

Sr. Administrative Assistant Full-time Job

BMO CANADA

Administrative Jobs   Montréal
Job Details

Application Deadline:

08/16/2024

Address:

105-119-129 rue St-Jacques O

Job Family Group:

Business Management

Performs a variety of administrative and clerical tasks, financial and human resources administration and provides professional support to one or more Managers and their direct reports.  The role provides general offices services ensuring all administrative and operational processes and control standards are followed, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group.

  • Supports the execution of strategic initiatives; includes tracking metrics and milestones.
  • Builds effective relationships with internal/external stakeholders. 
  • Analyzes data and information to provide insights and recommendations.
  • Leads the planning, coordinating and implementing department events.
  • Provides specialized and professional support to an executive and their senior managers within a large and diverse department or business group.
  • Coordinates and monitors budgets and reporting on results vs. budget.
  • Provides coaching and mentoring to more junior administrative assistants to support them in developing capability to carry out current job accountabilities.
  • Manages and monitors calendars and upcoming events. Dispatches meeting invitations, books meeting rooms and arranges for resources and other requirements in support of smooth and efficient meeting facilitation. Supports the coordination and implementation of department events.
  • Develops and maintains a filing system; ensures business and operational reports, forms, and other documentation, paper or electronic, are readily available.
  • Supports the development of tailored messaging, which may include writing, editing and distributing communications (e.g., correspondence, presentations, policies & procedures).
  • Dispatches outgoing communications. Answers central phone line, responding to and resolving/escalating inquiries.
  • Processes invoices for payment in adherence with documented processes and guidelines and vendor agreements
  • Prepares and logs departmental expense claims and reports.  Tracks expenses to ensure they stay within budget.
  • Makes travel arrangements, booking flight/hotel reservations as needed.
  • Liaises with internal business units and external vendors and participates in the local coordination and implementation of premises and building related matters including incoming / outgoing staff and contractors, relocations, office planning and new furniture requirements while ensuring minimal interruptions to business operations.
  • Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Ensures all vacation and absence scheduling is documented, takes into account critical business needs, follows guidelines, and is managed consistently across employees in the group; identifies scheduling conflicts for resolution.
  • Coordinates training requirements for staff (research, booking, cancellations, confirmations, etc.).
  • Collaborates with internal and external stakeholders in order to deliver on business objectives.
  • Organizes work information to ensure accuracy and completeness.
  • Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
  • Analyzes issues and determines next steps.
  • Broader work or accountabilities may be assigned as needed.

 

Qualifications:

  • Typically between 3-5 years of experience in an administrative/professional support function and post-secondary degree in related field of study desirable.
  • Specialized knowledge.
  • Verbal & written communication skills - Good.
  • Organization skills - Good.
  • Collaboration & team skills - Good.
  • Analytical and problem solving skills - Good.
 

Expected Base Salary Range: $37,500.00- 70,000.00 CAD

 

You're fluent in French and English to support business operations outside the province of Quebec.

Salary:

$37,500.00 - $69,500.00

Sr. Administrative Assistant

BMO CANADA
Montréal - 3.43km
  Administrative Jobs Full-time
  37,500  -  69,500
Application Deadline: 08/16/2024 Address: 105-119-129 rue St-Jacques O Job Family Group: Business Management Performs a variety of administrative and clerical tasks, financial and...
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Jul 30th, 2024 at 15:51

Special Constable Full-time Job

City Of Ottawa

Public Service   Ottawa
Job Details

Application Close: 31/12/2024

NOTE: Applications / resumes received will be used to staff current and on-going requirements until December 31, 2024.

JOB SUMMARY


Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Transit Special Constable Unit manages the Special Constable and Fare Enforcement Programs, Transit revenue loss and fare enforcement programs, property protection and law enforcement programs, the transit emergency response and preparedness programs, communications equipment/systems, processes and sectional records activities.
 

You are responsible for security and law enforcement duties involving passengers, employees, Transit Services facilities/vehicles/assets and the general public.
 

You execute the duties of a Sworn Special Constable/Peace Officer, agent and occupier of City of Ottawa Transit Services*, in accordance with:

  • Federal/Provincial/Municipal laws
  • Special Constable contract with the Ottawa Police Services Board
  • Rules and regulations governing a Special Constable appointment (as amended from time to time)
  • Corporate/Branch/Division policies and standards
  • Corporate/Branch Code of Ethics, Core Values and Mission Statement, that is consistent and compatible with Ottawa Police Service policies and standards

 

*The Police Services Board grants an Officer’s Special Constable status for Ottawa, with an approval from the Minister of Community Safety and Correctional Services, in accordance with the Police Services Act, R.S.O. 1990. Special Constables are Peace Officers as defined in the Criminal Code of Canada.

EDUCATION AND EXPERIENCE


Completion of community college Police Foundations or Law and Security Certificate.
 

Minimum of 2 years of security experience in a transit environment.

Related experience in dealing with people and enforcement procedures may be considered as alternate relevant experience.

CERTIFICATIONS AND LICENCES

Must obtain and maintain Special Constable designation

KNOWLEDGE

  • Good knowledge of security or law enforcement operations, as well as the duties of a Special Constable with Peace Officer authority, including the use/application of the Criminal Code of Canada, Controlled Drugs and Substances Act, Trespass to Property Act, Provincial Offences Act, Liquor Licence Act, Safe Streets Act, MFIPPA, as well as related Federal and Provincial Statutes, and Transit By-law
  • City/Branch/Division policies and procedures affecting Transit operations including standard operating procedures and emergency standing orders
  •  Court processes and procedures
  • Investigative and evidence gathering techniques
  • Crowd control and emergency response techniques
  • Dispute resolution techniques
  • Personal and physical security methods
  • Electrical and computerized security equipment
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

  • Work independently, with minimal supervision, and collaboratively with peers and managers as part of a team
  • Capable of relating to transit customers, while working in a public environment, and of dealing with difficult or confrontational behaviors
  • Possess leadership and negotiation skills
  • Possess analytical and problem solving skills
  • Possess demonstrated assertiveness and self-control
  • Possess strong conflict/dispute/crisis resolution skills
  • Able to exercise sound judgement and to make authoritative decisions where time may not permit soliciting advice from senior staff
  • Possess computer literacy in MS Office Suite in a Windows environment, including use of Ozone and the Internet
  • Able to build and maintain relationships within the community, with stakeholders and other agencies
  • Able to demonstrate sensitivity to the needs of all people and cultures
  • Possess organizational and time management skills to deal effectively with multiple demands, conflicting priorities, and deadlines
  • Possess excellent interpersonal, communication, and report writing skills
  • Possess neat and legible handwriting
  • Possess effective public relations and public speaking skills
  • Able to use portable corporate communications technologies, such as 2-way radio, etc.
  • Able to drive a City vehicle
  • Possess a work record of good attendance/job performance
  • Be of good moral character and habits
  • Able to be respectful, to relate to Transit customers, co-workers and the general public, and to work in a non-confrontational manner
  • Possess cultural awareness, value diversity and be sensitive to others
  • Able to display tact and diplomacy
  • Able to deal with physical situations and physically control/restrain others when necessary
  • Able to work outside in all weather conditions
  • Able to be available for unplanned overtime, work a variety of scheduled shifts, including split shifts, weekends and evenings

WHAT YOU NEED TO KNOW

  • Language Requirement: Various language requirements. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.       
  • Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction. Police record checks completed by a third-party company will not be accepted.  
  • Driver’s License Requirement:  A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated  
  • Meet eligibility requirements for appointment as a Special Constable, which are:
    • Canadian Citizen or permanent resident of Canada
    • Lawfully eligible to work in Canada
    • At least 18 years of age
    • Not been convicted of a criminal offence or been convicted of an offence for which a pardon has been granted.
    • Proof of valid Standard First Aid Certificate and valid CPR-Level C
    • Must learn, meet and maintain Transit Special Constable Services standard in the use of oleoresin capsicum (OC) spray, baton and the use of force continuum
    • Candidates will be required to undergo physical fitness testing with the Transit Special Constable Recruiters. Candidates will be required to successfully complete the Ontario Police Fitness PIN test.
    • Candidates will also be required to undergo other investigations/checks to include:
      • Fingerprinting
      • Driver's licence history
      • Credit check
      • Background reference check
      • Written MMPI
      • Interview with Psychologist
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Special Constable

City Of Ottawa
Ottawa - 163.98km
  Public Service Full-time
  35.74  -  42.05
Application Close: 31/12/2024 NOTE: Applications / resumes received will be used to staff current and on-going requirements until December 31, 2024. JOB SUMMARY Transit Operations...
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Jul 30th, 2024 at 14:46

Client Service Agent Full-time Job

City Of Ottawa

Administrative Jobs   Ottawa
Job Details

Application Close: 04/10/2024

Successful applicants meeting the employer’s qualification standard will be placed on an eligibility list in order of seniority. This list will be used to staff current and ongoing requirements for up to one year from the closing date of this competition.

JOB SUMMARY

ServiceOttawa is the first stop for City of Ottawa services for residents and businesses through ottawa.ca, My ServiceOttawa, Call Centre Services (3-1-1) and the Counter Service Centres. ServiceOttawa provides a gateway to the City so that residents and businesses don’t have to navigate multiple departments to get what they need. The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. 

In this key client facing and customer service role, you are responsible for providing information and customer services for a wide range of City services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a Client Service Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms (primarily by phone and including electronic/web, email and in-person) in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where requested.  Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards. 

EDUCATION AND EXPERIENCE

Completion of Grade 12 
Post-secondary education and/or training related to Customer Services is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations 

KNOWLEDGE

  • Knowledge of customer service delivery mechanisms and computer programs as they relate to products and services within the Client Service Centre
  • Customer Service practices and strategies to resolving customer related complaints
  • Corporate Microsoft computer applications MSWord , Outlook, Excel, Internet Explorer/Ozone, and job specific programs such as LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, Aqacis,CLASS, RSVP, Autoprocess, SAP, etc.
  • General office equipment
  • Corporate cash handling procedures, operation of cash register, balancing cash and preparing daily deposits
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers.
  • Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

  • Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
  • Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
  • Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
  • Organize, multi-task and prioritize work
  • Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
  • Work independently and in a team setting
  • Possess an excellent attendance record 
  • Punctual, reliable and dependable
  • Flexible and adaptable to deal with varying situations
  • Strong listening/comprehension skills
  • Strong organizational skills
  • Work a variety of shifts covering a 24-hour/7-days/week/365-days/year service period

WHAT YOU NEED TO KNOW

  • Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.       
  • The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
  • Driver’s License Requirement:  This position requires the successful candidate to use their own transportation.  
  • You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

Client Service Agent

City Of Ottawa
Ottawa - 163.98km
  Administrative Jobs Full-time
  32.50  -  38.03
Application Close: 04/10/2024 Successful applicants meeting the employer’s qualification standard will be placed on an eligibility list in order of seniority. This list will be use...
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Jul 30th, 2024 at 14:45

Registered Nurse Full-time Job

City Of Ottawa

Medical & Healthcare   Ottawa
Job Details

Application Close: 08/10/2024

JOB SUMMARY

The mandate of Long Term Care Services is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident’s expressed needs. The care provided in each Home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.

You are responsible for the delivery of quality, holistic, resident care through the administration and supervision of the Nursing Program and staff in a designated area, with an emphasis on resident safety and engagement.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Nursing (BScN)

Minimum of 1 to 2 years of related experience, preferably in a geriatric-gerontology or long term care setting

Post-basic preparation in gerontology is desirable

Membership in Registered Nurses Association of Ontario (RNAO) is desirable

Canadian Gerontological Certification from Canadian Nurses’ Association is desirable

CERTIFICATIONS AND LICENCES

Registered Nurse (RN) current with College of Nurses of Ontario

KNOWLEDGE

  • Scope and purpose of gerontological nursing and functions/activities related to the nursing process
  • Age related changes
  • Ethical dilemmas and considerations
  • Management of common chronic problems
  • Specific needs of the older person and of cognitively impaired older person:
  • Basic physiological needs (nutrition, elimination, hygiene, skin integrity, sleep & rest, sensory perception)
  • Dementia care
  • Safety and security needs
  • Challenging behaviours
  • Basic psychosocial needs (self-esteem, actualization, advocacy, support network, relationships with families)
  • Infection control guidelines for RN’s and RPN’s
  • Nursing documentation standards including Resident Assessment Instrument RAI-MDS
  • Principles of rehabilitation and activation in care of the older persons or adults requiring long term care
  • Pharmacology and medication use
  • Medication administration standards
  • Nursing goals: promotion, prevention, maintenance, rehabilitation, palliation
  • Transfer and positioning techniques of persons requiring long term care
  • Basic knowledge of applicable legislation and regulations such as: Regulated Health Professions Act, Health Care Consent Act, Nursing Act, Mental Health Act, Professional Misconduct and Controlled Act, Professional standards, Code of Ethics
  • Principles of verbal and non-verbal communication
  • Labour relations and collective agreements.
  • Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City's culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization. 

Review the Leadership Competencies

WHAT YOU NEED TO KNOW

  • Language Requirement: Various Language Requirements       
  • Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction. 
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Registered Nurse

City Of Ottawa
Ottawa - 163.98km
  Medical & Healthcare Full-time
  46.07  -  56.06
Application Close: 08/10/2024 JOB SUMMARY The mandate of Long Term Care Services is to provide resident care based on the needs of individuals, as determined by medical, nursing, f...
Learn More
Jul 30th, 2024 at 14:42

Customer Service Learning Specialist Full-time Job

Air Canada

Customer Service   Dorval
Job Details

Air Canada is looking for dynamic, motivated, and proactive instructors and facilitators to join its Cabin Crew Training Team. The Cabin Crew Training Specialist possesses organizational, communication, and analytical skills to assist our 8000-strong cabin crew in maintaining and exceeding our 4-star Skytrax service ranking as well as our outstanding safety reputation. To achieve this, the Cabin Crew Training Specialist will train, coach, and assess cabin crew and develop them into full service and safety professionals. 

Responsibilities

  • Conduct and facilitate classroom and simulator training related to Customer Service, Commercial, Safety, Regulatory and Service as required.
  • Complete all pre and post training administration. 
  • Provide coaching inside and outside the classroom (on-board; crew support centers; at gate, etc.) when required.
  • Assess, evaluate, and rate trainee performance. Provide timely feedback and/or coaching dependent on the training and performance objectives set. 
  • Work and co-lead special projects mandated by the branch or other operational teams (introduction of new aircraft; IFE systems; eLearning; training design). 
  • Work closely with Training Design and In-Flight Service bases to provide support and assistance whenever needed. 
  • Gather and solicit operational and training performance information in the areas of administration of procedures, design and development of programs, and participant performance. 
  • Assist in the design and development of major training programs, when required. 
  • Review, evaluate, and modify proposed and existing programs. Provide ongoing feedback to existing programs. 
  • Supports and/or participates in internal and external audits (Safety & Quality Assurance) when required. 
  • Participate in all the Train the Trainers sessions on Safety, Service, and Instructional related items as they pertain to training. 
  • Participate and coordinate recruitment activities for Customer Service Training Team when required.
  • Work with colleagues and manager to achieve and surpass branch and operational objectives.

Qualifications

  • Possess sound knowledge in training development and adult learning principles.  
  • Excellent written and verbal skills.
  • Successfully complete flight attendant initial training and maintain flight attendant qualifications throughout instructor career. 
  • Ability to challenge the status quo and possess a continuous improvement philosophy in all areas of training. 
  • Ability to receive constructive feedback from frontline, peers, and managers as well as provide it.   
  • Excellent facilitation and instructing skills.  
  • High regard for health and safety. 
  • Strong interpersonal effectiveness skills with solid leadership qualities and conflict resolution acumen. 
  • Ability to work in teams and high confidence self-correcting oneself and others. 
  • Possess “forward thinking” ability. 
  • Demonstrate a strong commitment to customer service. 
  • Must be able to work independently with minimal supervision and able to seek out help when needed. 
  • Highly flexible and adaptable and still able to meet deadlines, work under pressure, and prioritize multiple projects. 
  • Willing to travel and work flexible and extended hours. 
  • Previous experience in in-flight, training, and customer services, a definite asset. 
  • Bachelor of Education or other related discipline or equivalent professional experience, a definite asset

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Customer Service Learning Specialist

Air Canada
Dorval - 12.16km
  Customer Service Full-time
Air Canada is looking for dynamic, motivated, and proactive instructors and facilitators to join its Cabin Crew Training Team. The Cabin Crew Training Specialist possesses organiza...
Learn More
Jul 29th, 2024 at 15:54

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