All jobs within 100 km around Dollard-Des Ormeaux

At Day & Ross we offer:
•    Internal growth opportunities
•    Benefits & extended health care, including medial and dental
•    A company matched pension 

This position offers the ability to work from home, with flexible shift schedules.  The successful candidate must have access to high-speed internet.

How You’ll Help
•    Help customers with complaints and questions
•    Improve the customer’s experience
•    Utilize our service techniques and systems
•    Increase your skills with every interaction
•    Give customers information about services
•    Ensure customer satisfaction and provide professional customer support
•    Escalate customer dissatisfaction to proper channels

Your Skills & Experience: 
•    Bilingual English/French communication skills (written and verbal) a STRONG asset
•    High school diploma. Post-secondary education in business or related program considered an asset.
•    Minimum of one year experience in a call center customer service based position
•    Previous SalesForce or CRM system experience considered an asset
•    Previous AS400 experience considered an asset
•    Previous transportation/logistics experience considered an asset
•    Proficient in computer programs such as Microsoft Office Suite
•    Highly reliable, willing to learn and acquire new skills
•    Exhibit professional communication and customer service skills
•    Proven ability to be a self-starter and work independently
•    Strong attention to detail with high organizational and interpersonal skills
•    Must have access to high speed internet

The P&D Dispatch Team Leader is responsible for supervising and supporting a team of dispatchers, working closely with the Dispatch Supervisor to ensure the smooth running of daily operations. This role involves dispatching local units for freight pickups and deliveries, while closely monitoring driver and dispatcher performance to ensure efficiency and effectiveness. The Team Leader plays a key role in leading and motivating the team, ensuring high standards of service and operational performance.

How You'll Help:
• Execute the P&D plan, making adjustments as needed
• Answer driver and customer phones, including managing leased trucks
• Review yard audit to ensure freight is not missed and trucks are on schedule
• Coordinate drivers to return for second round of deliveries
• Coordinate daily P&D requirements
• Monitor driver performance and report findings to manager
• Identify areas for improvement and efficiencies
• Actively engage in process improvements to further develop our systems
• Provide mentoring and guidance to subordinates and other employees
• Provide training to support individual roles and to expand skills that drive employee engagement in growing the business
• Lead/influence/persuade cross-functional teams to ensure excellence in the execution of the dispatch operation.

Your Skills and Experience: 
• Minimum of high school education, with preference to post-secondary education (Supply Chain or Logistics Management or a combination of education and experience.
• Previous experience in transportation or operations is preferred, various roles in transportation would be beneficial. Recent graduates or current students are welcome. 
• Communication skills - advanced
• Computer skills - accuracy, MS products, Bringg, web programs such as TruckMate
• Demonstrated customer relations skills
• Able to work deadlines in a high transactional environment
• Ability to advocate for business needs collaboratively with colleagues
• Exceptional interpersonal and leadership skills to manage requests and resolve issues with drivers, co-workers, etc.
• Ability to work a flexible work schedule
• Strong conflict resolution skills
• Leadership and team building focus; negotiation and conflict resolution skills.
• Troubleshooting and problem-solving skills, ability to assess current situation, respond quickly to changing requirements, execute and escalate accordingly.
• Strong organizational and time management skills, including the ability to work under pressure in a fast-paced setting.
• Ability to multitask and prioritize in a deadline-driven environment; appropriate sense of urgency.
• Ability to work independently and collaborate with others to meet client expectations.
• English and French language skills required
• Able to work with little supervision
• Subject to a pre-employment criminal background check

Does this sound like you? Would you like to put your passion to use and join the residential sales team as a Sales Representative?

What will your days look like?

• Understand the motivations and the needs of the clients in order to assist them accordingly

• Use price grids to make detailed cost estimates and propose personalized, realistic solutions based on the clients’ budget;

• Select the best contractors for the project using our “MatchParfait” tool;

• Strategically follow up with clients and contractors while also coordinating appointments;

• Use CRM tools to plan and track the sales cycle of clients;

• Analyze bids to advise clients impartially on the best offer;

• Regularly develop your client base and ensure customer loyalty;

• Recruit construction contractors and demonstrate the added value of a partnership with RenoAssistance.

What do you need to be a Sales Advisor with us?

• Excellent verbal and written communication skills;

• 3 years of experience in a sales-related role;

• Advanced oral English or full bilingualism to serve a wider client base;

• Ability to quickly understand and analyze the needs of clients;

• Ability to work with multiple software and tools simultaneously (CRM, Outlook) while communicating effectively with clients;

• Strong organizational skills, good time management, and attention to detail;

• Ability to work independently and as part of a team;

• Results-oriented and motivated to exceed targets;

• Knowledge of construction, renovation, design, or decoration is an asset, but complete training will be provided during onboarding;

• Ability to work both remotely and at our offices (Montreal, Charny, and Laval): details about our hybrid work model will be shared during the recruitment process.

Benefits that really make a difference:

• A collective insurance program partially paid by the employer (including drug, dental, travel, life, disability, etc.) with a $500 health account;

• A bonus system to acknowledge and reward your work;

• A generous vacation policy;

• 5 paid personal days off as of your first day;

• Access to an employee and family assistance program (EFAP);

• Telemedicine service;

• An annual allowance of $200 for sports and cultural activities;

• A paid day off for moving and for volunteering;

• Various employee discounts to help you carry out your real estate projects with confidence and at reduced costs;

• An annual base salary plus a performance-based commission plan.

And we don’t stop there, because we really care about you:

• A hybrid and flexible telework model;

• An onboarding process to quickly familiarize you with your work environment and our services;

• A work environment that prioritizes both your professional development and personal fulfillment;

• A social club that ensures your daily life with us is pleasant and stimulating;

• Collaborative teamwork where your wildest ideas are welcomed and even encouraged.

EspaceProprio is an independent subsidiary of the Desjardins Group, which works exclusively in the field of housing and ensures the integration, coordination and support of the various companies acquired by Desjardins, such as DuProprio, RénoAssistance and Confia.

#LBRA
#LI-Hybrid

Wolseley Canada is looking to hire and train an e-commerce inside sales representative to join our Laval team.

125 Rue de Hambourg, St-Augustin-de-Desmaures, QC G3A 1S6, Canada

This is a frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. The Operations Supervisor may also manage administrative employees and functions and ensures administrative processes are compliant with FedEx policies and procedures and governmental regulations.

ESSENTIAL FUNCTIONS

• Serves as a champion for FedEx's Safety Above All Culture and supports all related initiatives
• Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
• Plans, organizes, staffs, directs and controls specific day-to-day operations
• Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
• Analyzes operational performance through direct observation, interpretation of reports and collaboration with others.Determines opportunities for improvement of key metrics and executes action plans to achieve results
• Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis
• Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
• Participates in the development of and responsible for administering company safety strategies and programs
• Investigates, resolves and/or escalates customer service issues, as appropriate
• Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety
• Mentors and develops critical skill sets for new and/or less-experienced Operations Supervisors
• Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive an professional manner
• Peforms other duties as assigned

Minimum Education

• High school diploma or GED required; Bachelor’s degree preferred.
• In lieu of experience, certification program or Associate's Degree in related area or 2+ years of college courses towards a degree
• Bachelor's Degree (preferred).

Minimum Experience

• Six (6) months experience required in the following areas: package handler at FedEx, fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge or supervisory experience.

Knowledge Skills and Abilities

• Ability to inspire a shared vision and empower and motivate a team
• Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups
• Proven ability to apply sound business judgment to establish and accomplish goals
• Verbal and written communication skills necessary to communicate with various audience levels and group sizes
• Ability to effectively provide employees instruction on process and practice
• Ability to read, interpret and draw conclusions from numerical data and written information
• Software skills, including use of Microsoft Office software and web-based applications
• Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer- based applications
• Ability to mentor, coach and act as a knowledge resource to other employees.

Job Conditions

• May need to lift and carry up to 50 pounds
• May work in hot or cold temperatures
• May work in an environment with loud noise and fumes
• Minimal travel required

Additional Details:Poste à durée déterminée de 30 heures par semaine pendant six mois Doit être bilingue Doit être disponible pour travailler du mardi au samedi - 02h00-9h00am

• Prepare documents for customers.

• Submit documents for customers such as personal effects, voluntaries, rejects, Y-50s and others.

• Performs general office duties (e.g., answers telephone, completes data entry, filing, etc.).

• Prepares reports/presentations using Microsoft Word or Excel.

• Prepares and/or coordinates information for internal use and distribution.

• 2+ years of warehouse´s office support experience – Required 

• Intermediate or advanced computer skills: Word, Excel, and Outlook (Microsoft Office)

• Excellent verbal and written communication skills: French 90% / English 10% 

• Level of French needed: proficiency  

• Bachelor's degree or International equivalent – Preferred

• Accurate data entry skills.

• Fast learn and adapt skills to different systems

• Ability to work with minimal supervision

• Strong analytical thinking, problem-solving, basic research, attention to detail, and time management skills

• Ability to work in a fast-paced environment

• 2 weeks of paid vacation after one year of service.

• Vision, health, and dental benefits after 60 days of service.

• Overtime.

• Weekly Pay/ Direct Deposit- Every Friday.

• Immediate access to UPS ‘Employee Discounts’ upon hiring.

• Paid training.

• Pension Plan.

• Free Onsite Parking.

• Opportunity for advancement within a Fortune 50 Company.

• Prepare documents for customers.

• Submit documents for customers such as personal effects, voluntaries, rejects, Y-50s and others.

• Performs general office duties (e.g., answers telephone, completes data entry, filing, etc.).

• Prepares reports/presentations using Microsoft Word or Excel.

• Prepares and/or coordinates information for internal use and distribution.

• 2+ years of warehouse´s office support experience – Required 

• Intermediate or advanced computer skills: Word, Excel, and Outlook (Microsoft Office)

• Excellent verbal and written communication skills: French 90% / English 10% 

• Level of French needed: proficiency  

• Bachelor's degree or International equivalent – Preferred

• Accurate data entry skills.

• Fast learn and adapt skills to different systems

• Ability to work with minimal supervision

• Strong analytical thinking, problem-solving, basic research, attention to detail, and time management skills

• Ability to work in a fast-paced environment

• 2 weeks of paid vacation after one year of service.

• Vision, health, and dental benefits after 60 days of service.

• Overtime.

• Weekly Pay/ Direct Deposit- Every Friday.

• Immediate access to UPS ‘Employee Discounts’ upon hiring.

• Paid training.

• Pension Plan.

• Free Onsite Parking.

• Opportunity for advancement within a Fortune 50 Company.

The WCB/CNESST Specialist provides case management services on occupational injury claims. He or she is responsible for monitoring and managing injury claims from initial reporting to the early and safe to work employee. Provides guidance and support for external and internal customers to assist in successful return to work. Works with internal vendor to ensure case management processes are implemented to bring files to closure and ensure compliance with legal parameters of health and safety. Liaise with the Insurance carriers, external vendors, health professionals and Centre/Operations to foster collaborative relationships and information gathering and dissemination. Participates in return-to-work meetings, worksite assessments, coordination of medical assessments, representation in legal proceedings as a subject matter expert and Division case reviews. Maintains injury data base and documentation of files.

Job Tasks:

• GSHMRIS data management – injury for Quebec, Atlantic, Alberta, Manitoba, Saskatchewan, New-Brunswick, Newfoundland, and Labrador, Prince-Edward-Island, Nova Scotia.
• Review Division reports, open claims – review and update into journal notes, create action plans, update medical information Review claims for first 14 days checks.
• Review for suppression and lost time conversions GSHMRIS injury changes Decision letters, review medical reports Permanent impairment/accommodation
• Communication with CNESST /WCB, Vendor communication /monitor – case reviews Cost analysis /determine appeals strategy /Actions/next step to be taken in claims Operations Support – information gathering, target action steps Hearings.
• Tribunal representation, prep files for legal, case review /file reviews Settlement reviews – preparing cheques Worksite visit – ergonomic reviews with assessors (phone or on site)
• Return to work meetings – with vendor, operations, and employee Completing TAW forms and coordinate modified work with Operations.
• IME – coordination /administration IME invoice /vendor payment
• Expertise services Conference Calls /meetings with Vendor and Divisions

Knowledge Skills and Abilities:

• Excellent written and oral communications skills.
• Strong interpersonal people skills Varied work experience- union /nonunion
• Good problem solving and analytical ability
• Proficient in computer skills. Word, Excel Ability to work in a team environment as well as independently.
• Ability to prioritize and time manage
• Communication language needs: French 90% / English 10%
  Level of French: proficient
• Good knowledge of case management process /procedures
• Good knowledge of Workers’ Compensation legislation, CNESST Academic Preparation and Relevant Work Experience.
• University or College degree in HR, Health and Safety, Disability Management
• Minimum of 3-5 years of experience in case management, disability / injury management /health related field

Work location: 1221 32nd avenue, Lachine, Quebec.

Work shift: In office presence from Monday to Friday: 9:00 AM – 5:30 PM

Job Summary
This position is responsible for loading, unloading, shipping, receiving, scanning, sorting, and stocking packages. He/She may utilize heavy machinery to complete tasks. This position performs other tasks as assigned in a fast-paced environment.

Responsibilities:

• Learns and properly executes UPS package handling methods.
• Loads and unloads UPS packages into trailers or package cars.

DESCRIPTION

• Starting hourly rate: $ 17.30/h + *$1.50/h bonus*
• Maximum rate: $ 25.81/h (probation + 48 month progression)
• Approximately 3-5 hours per day
• Tuition reimbursement (up to $3000) *conditions may apply
• Overtime after 5 hours of work.

Qualifications:

• Ability to lift up to 70 lbs./32 kgs.
• Ability to read and memorize postal codes
• Availability to work flexible shift hours, up to 5 days per week
• Warehouse experience - Preferred

• communication language needs: French 90% / English 10%

  Level of French needed: basic

SHIFT: Monday to Friday from 11 PM - 3 AM (flexible)

The heating quote specialist is in direct contact with customers and suppliers. He is responsible for determining the conditions of the work to be done and the best prices for customers. Among his responsibilities, he must prepare quotes for heating products, read plans and specifications, and maintain an impeccable service relationship with our current and future customers.

What are the benefits for you?

• Normal opening hours Monday to Friday
• Flexible and hybrid work schedule
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program

What you will do

• Analyze plans and specifications, complete lists of required materials
• Carry out the necessary research with our suppliers
• Communicate with the representative / customer / supplier
• Prepare bids according to customer discount schedule
• Submit to the client and their representative the bid and/or purchase prices while respecting the required deadlines
• Advising customers by telephone
• Provide the necessary technical information
• Produce shop drawings for approval
• Place orders according to the project schedule.
• Assist internal salespeople as needed
• Any other related tasks

What you will bring

• Experience in reading quotes
• DEP Plumbing - Heating
• Experience in heating (an asset)
• DEC in building mechanics (an asset)
• General computer skills required, including Microsoft Office and Adobe Acrobat Reader, experience with AS400 system (an asset)
• Possesses exceptional customer service and professional communication skills
• Good learning ability and meticulous

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.

Customer Financial Relations Representative

In this role, you are responsible for supporting collections and customer service departments for Wolseley Canada's accounts receivable.

What are the benefits for you:

• Normal opening hours Monday to Friday
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program
• Reimbursement of safety shoes

What you will do:

• Resolve delinquent accounts by collecting late payments
• Encourage and promote our self-service website: Wolseley Express
• Handle a high volume of inbound calls from customers with billing and payment questions
• Perform, track and document collection activities
• Process and resolve inquiries from customers, branch staff, by telephone or email.
• Investigate and resolve disputes within the parameters of the policy
• Resolve billing issues leading to late payments and promote electronic invoicing.
• Resolve customer discrepancies such as discount chargebacks, term disputes, omitted invoices, unauthorized deductions, and misapplied payments.
• Identify and escalate accounts that require third-party action or legal action.
• Reconciliation of customer accounts, if applicable
• Monitor and manage the “Pending Shipment/Notification Display” screen within the authorized limits.

What you will bring:

• Minimum 3-5 years of credit/collection experience; proven track record of successful collections.
• CCP designation or pursuit of CCP designation is an asset.
• Experience working in a customer service role
• Excellent verbal and written communication and negotiation skills
• Ability to work independently
• Microsoft Office experience preferred (Word, Excel and Outlook).
• Attention to detail and precision
• Ability to exercise judgment
• Effective listening skills
• Excellent organizational, time management and interpersonal skills
   

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.